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NSDL e-Governance Infrastructure Complaints & Reviews

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Updated: Jun 20, 2026
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NSDL e-Governance Infrastructure reviews & complaints page 133

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S
Swapnil Vairale
from Delhi, Delhi
May 21, 2018
Resolved
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Resolved

I have newly registered with e-NPS and allotted with PRAN[[protected]]. I have also completed by first subscription and completed e-sign verification with AADHAR. But when i try to login to website with PRAN to set my I-pin for the first time i am getting the error - Unauthorized User.

Could you elapse check and fix the I-pin issue so that i can login to my account and do my subsequent contributions
Jul 6, 2018
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
May 21, 2018
Updated by Swapnil Vairale
I also mailed Jaydeep Joshi (grievance officer). I didnt receive any reply, not even acknoledgement for reception of complaint.
Verified Support
May 31, 2018
NSDL e-Governance Infrastructure Customer Care's response
This has reference to the query/complaint raised at “Consumer Forumâ€Â The concern shared will be analysed and the status will be sent to the email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance, you may please call us at[protected] or register a query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
I have newly registered with e-NPS and allotted with PRAN. I have also completed my first subscription and completed e-sign verification with AADHAR. But when I try to login to the website with PRAN to set my I-pin for the first time I am getting the error - Unauthorized User.

Could you please check and fix the I-pin issue so that I can log in to my account and do my subsequent contributions?
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    NAFIH. VALIYAVALAPPIL
    from Bengaluru, Karnataka
    May 21, 2018
    Resolved
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    Address: Malappuram, Kerala, 679577

    Respected sir,
    I'm mohammed nafih i were applied for a pan card and it were not delivered to me while reaching post office post man returned due to unknown person... Now i were contact with post man and i were share my location,... So im kindly requesting you to please re dispatch in to my registered address.. My registered address were mentioned below
    Mohammed nafih
    Valiyavalappil (H) karungathuruthi valavu
    Ponnani (Po) 679577
    Jun 22, 2018
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Verified Support
    May 22, 2018
    NSDL e-Governance Infrastructure Customer Care's response
    Kindly provide us with your Acknowledgement number to check & resolve your grievance.
    Hi,

    I have recently applird for changes in PAN card through esign - acknowledgement no:
    [protected]. But my application status is showing as no documents received. Could you please update me on this..

    Appreciate your response
    NSDL e-Governance Infrastructure Customer Care's response, Jun 4, 2018
    Verified Support
    Your PAN card has been dispatched on June 02, 2018 by Velex Courier
    Exception in generating Esign User PDF while i was submitting my PAN correction form.I already send money for correction."Exception in generating Esign User PDF inside EsignController for token no [protected]"
    Premkakka's reply, May 15, 2018
    While updating the PAN card online .It aksed for all the details.I gave ekyc option to authenticate.I have paid the amount through bank.And Aadhar authentication is done using the OTP send, At last i am getting the below issue on my portal
    "Exception in generating Esign User PDF inside EsignController for token no 0022910654
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      S
      subhamanan
      from Delhi, Delhi
      May 18, 2018
      Resolved
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      Resolved

      Sir/madam,

      I have applied for change in pan card on 18th may, 2018 through e-sign/e-kyc mode. I have got my acknowledgement number Sir/madam,

      I have applied for new pan card on 6th november 2017 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

      "thank you for using online facility for pan application.

      If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

      But when i checked my application status today, it was shown "sorry, no record found."

      Please check my application

      Thanking you
      Anupama tiwari
      Jun 22, 2018
      Complaint marked as Resolved 
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Verified Support
      May 22, 2018
      NSDL e-Governance Infrastructure Customer Care's response
      Your PAN application is processed by NSDL and forwarded to Income Tax Department (ITD) to update the changes requested in PAN database. We are following up with ITD for earliest resolution.
      Hi, I've recently applied forPAN card corrections through esign Ack No: [protected]. My application status is showing as - " No documents received." Could you please update me on this as the PAN card is very important for me..

      Appreciate your response

      Thanks
      NSDL e-Governance Infrastructure Customer Care's response, Jun 4, 2018
      Verified Support
      Your PAN card has been dispatched on June 02, 2018 by Velex Courier.
      Sir I apply for reissue I-pin and reissue t-pin. but both are not received till now . kindly solve the problem
      NSDL e-Governance Infrastructure Customer Care's response, Jun 4, 2018
      Verified Support
      This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai – 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.
      Dear sir, i have submitted application for PAN address change, on date n30.04.2018 with acknowlegement no : N-[protected] for PAN no- ARNPK3296N . Till date no response found. Kindly may i know the status of my application .

      Thanks .
      NSDL e-Governance Infrastructure Customer Care's response, Jun 4, 2018
      Verified Support
      Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.
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        A
        abhrar
        May 18, 2018
        Resolved
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        Resolved

        Sir/madam,

        I have applied for new pan card through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

        "thank you for using online facility for pan application.

        If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

        But when i checked my application status today, it was shown "sorry, no record found."

        Please check my application.

        Thanks,
        Abhi
        Jun 22, 2018
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        May 18, 2018
        Updated by abhrar
        Just to update, I have applied for "name change" for pan card through e-sign/e-kyc mode.

        Thanks,
        Abhi
        Verified Support
        May 21, 2018
        NSDL e-Governance Infrastructure Customer Care's response
        Your PAN application is processed by NSDL and forwarded to Income Tax Department (ITD) to update the changes in PAN Database. We are following up with ITD for earliest resolution.
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          kapilsoni37
          from Gurgaon, Haryana
          May 17, 2018
          Resolved
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          Address: Panipat, Haryana, 132103

          Acknowledgement id 11547248
          Dated 2/05/2018
          Sir my pran no[protected] is showing invalid in esalary account please resolved it as i am getting problem in getting my salary
          But when i login through pran & password they show status as active
          Kindly do the needful so that i can easily get my salary by linking esalary account with pran
          Regards
          Kapil
          Jun 26, 2018
          Complaint marked as Resolved 
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Verified Support
          May 21, 2018
          NSDL e-Governance Infrastructure Customer Care's response
          This has reference to the query/grievance raised at “Consumer Forumâ€Â. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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            S
            Sarvsatkar Singh
            from Morinda, Punjab
            May 17, 2018
            Resolved
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            Sir my pran no is[protected]. Sir i forget my pin number and i also want to update my mobile no that is [protected] and update my email address that is [protected]@gmail.com. Sir please update this. I am not using pin because of lost i received only the no sir please send me the reissue of pin and update my email address and mobile phone number i am very much thankful to you please send me on my email address
            Jun 21, 2018
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Verified Support
            May 21, 2018
            NSDL e-Governance Infrastructure Customer Care's response
            This has reference to the query/grievance raised at “Consumer Forumâ€Â. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID. For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
            Sir i am in very urgent of getting pan card . How manys days to get my pan number . As iam fresher my company wants pancard so i show the acknowledgment to them .they try to update to pancard number as soon as possible pancard also will be provided later
            NSDL e-Governance Infrastructure Customer Care's response, Jun 4, 2018
            Verified Support
            Your PAN card has been delivered on 28-May-2018 by Blue Dart Express Ltd courier vide airway bill no. 35143322686
            My Wife Pan Card Not Receive On Address, Which Dispatched 27-Apr-2018 By First Flight Couriers Pvt. Ltd. By airway bill no. B903Z6006421
            NSDL e-Governance Infrastructure Customer Care's response, Jun 4, 2018
            Verified Support
            Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
            KINDLY REFUND OR RESOLVE BELOW EXCEPTION.

            Exception in generating Esign User PDF inside EsignController for token no [protected]
            NSDL e-Governance Infrastructure Customer Care's response, Jun 4, 2018
            Verified Support
            The concern shared will be analyzed and the status of the same will be sent to the email ID as furnished in PAN application Form.
            This complaint regarding about the pan card delivery of acknowledgement number N [protected]. It is dispatched already but uptil now it is not received.and its delivery date is 4 may 2018. But at this time we didn't get it so kindly consider it and take action on it
            NSDL e-Governance Infrastructure Customer Care's response, Jun 4, 2018
            Verified Support
            Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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              D
              Devesh Tantuway
              from Indore, Madhya Pradesh
              May 17, 2018
              Resolved
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              Resolved

              Website: www.tin-nsdl.com

              I have online applied for new pan card application and had completed paying through online. My pan application token no is [protected]

              I have been trying to provide ekyc for my aadhaar card and also submitted otp two times received for aadhar verification, but every time following message is coming

              Exception in generating esign user pdf inside esigncontroller for token no [protected]

              Please help to resolve this issue immediately. As i have already made the payment to nsdl..

              Thank
              Jun 27, 2018
              Complaint marked as Resolved 
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Verified Support
              May 21, 2018
              NSDL e-Governance Infrastructure Customer Care's response
              The concern shared will be analyzed and the status of the same will be sent to the email ID as furnished in PAN application Form.
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                J
                Jose Pius
                from Erattupetta, Kerala
                May 17, 2018
                Resolved
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                Address: Kollam, Kerala
                Website: www.tin-nsdl.com

                I have submitted my application for a new pan card through e-sign/e-kyc paperless form.
                I paid the fees and while submitting the aadhar verification form an exception error appears continuously (I tried 4 times)

                The error is :
                Exception in generating esign user pdf inside esigncontroller for token no [protected]

                I tried it through chrome and internet explorer 11 browsers. Still the error is same.

                Would you please help in sorting out this issue.
                Thanks
                Mervin francis
                Jun 26, 2018
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Verified Support
                May 21, 2018
                NSDL e-Governance Infrastructure Customer Care's response
                The concern shared will be analyzed and the status of the same will be sent to the email ID as furnished in PAN application Form.
                I am apply PAN online & pay Payment online, but i am not received my ACKNOWLEDGEMENT NUMBER & payment receipt pls suggest as soon as possible, my mail id is [protected]@gmail.com (mentioned in Application form) Form fill name of Shri Mohan Singh
                NSDL e-Governance Infrastructure Customer Care's response, Jun 4, 2018
                Verified Support
                To help resolve your query/concern, kindly provide us with your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [email protected]
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                  A
                  ainingberth
                  from Shillong, Meghalaya
                  May 21, 2018
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                  Address: East Khasi Hills, Meghalaya, 793119

                  Sir, My pan card has been returned by the postman please resend it to my given address in the application please because I need very urgent for SBI Account.The reason for non delivery because I dont be at home at the time of delivery.
                  Application coupon no:U - A0095759
                  Name: PLAYCYBIAN MAJAW
                  Pan number:EPTPM3924M
                  Contact No:[protected]
                  For your information and kind necessary action I will remain gratefull to you.
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                    nikhilcr
                    from sulthan bathery, Kerala
                    May 16, 2018
                    Resolved
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                    Address: 673592

                    Sir,

                    I open an atal pension yojana (Apy) and contribute regularly. But i unable to track my contribution. So, while i trying to create ipin, system shows an error massage 'pran not found in database'. Please resolve the issue as early as possible or send my ipin password to my mobile no. Or email id.

                    Name: nikhil c r
                    Pran:[protected]
                    Mobile no.[protected]
                    Email id: [protected]@gmail.com
                    Jun 26, 2018
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Verified Support
                    May 21, 2018
                    NSDL e-Governance Infrastructure Customer Care's response
                    This has reference to the query/grievance raised at “Consumer Forumâ€Â. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                      D
                      devesharry
                      from Delhi, Delhi
                      May 16, 2018
                      Resolved
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                      Address: New Delhi, Delhi

                      I use nsdl website to create a new pan card of my colleague. Temporary token is [protected]. I use e-kyc option for her aadhar verification. I have paid an amount of rs.120.62 using internet bankingn sbi. My balance was deducted from the bank on 03/05/2018 but aadhar verification was not completed due to not receiving any otp on their registered aadhar card mobile no. Now it shows me a message when i am checking the status "your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days. This problem arises due to their otp verification failure. So till not reflected in my account. So please i want my detected money. Why because i applied again and this time transaction was successful after second deduction. They should take care of people's money. I am expecting a better suggestion from you. Do something for a change.
                      Thank you
                      Jun 23, 2018
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Verified Support
                      May 21, 2018
                      NSDL e-Governance Infrastructure Customer Care's response
                      Your PAN card has been dispatched on 12-May-2018 by Speed Post vide airway bill no. EA[protected]IN.
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                        S
                        sunil.yadav.pooja
                        from Sonipat, Haryana
                        May 15, 2018
                        Resolved
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                        Address: 135001

                        Dear Team,

                        I have applied my PAN card on 2017, April, but till now i have not received my PAN card and when i checked my online status, on there it is mentioned that My PAN card is returned.

                        So i request you to redispatch my PAN card.

                        Application No. = [protected]
                        Name = Sunil Yadav
                        Phone No. = [protected]
                        PAN No. = ARGPY6586N

                        Address = 1008/2, sawan puri, jagadhri, Yamunanagar, Haryana
                        Jun 23, 2018
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Verified Support
                        May 21, 2018
                        NSDL e-Governance Infrastructure Customer Care's response
                        Your PAN card is dispatched through Speed Post on 24-Jul-2017 vide AWB No. EA[protected]IN . We request you to submit an application for ‘Request For New PAN Card or/and Changes Or Correction in PAN Data’ mentioning your correct & complete address.
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                          P
                          Premkakka
                          from Bengaluru, Karnataka
                          May 15, 2018
                          Resolved
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                          Resolved

                          Dear Sir/ Madam,

                          I have applied for on line correction in pan card application and had completed paying through online. My pan application / Temporary Token Number is

                          I have been trying to provide ekyc for my aadhaar card and also submitted otp two times received for aadhar verification, but every time following message is coming

                          Exception in generating Esign User PDF inside EsignController for token no [protected]

                          Please help to resolve this issue immediately. As I have already made the payment to nsdl..
                          Jun 28, 2018
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Verified Support
                          May 21, 2018
                          NSDL e-Governance Infrastructure Customer Care's response
                          The concern shared will be analyzed and the status of the same will be sent to the email ID as furnished in PAN application Form.
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                            mohammed ishtiaq
                            from Ziro, Arunachal Pradesh
                            May 15, 2018
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                            Address: 185135
                            Website: [email protected]

                            Good morning sir, my name is mohd ishtiaq i am deployed in manipur and iam not able to visit your office my old mobile number is losed so kindly change my mobile number in my nps account my old number is [protected] and i want to register my new mobile no which is [protected] so kindly change my number or tell me the procedure that how to change mobile number thank u sir
                            Assam Rifles customer support has been notified about the posted complaint.
                            May 15, 2018
                            Updated by mohammed ishtiaq
                            Sir my register mobile is lossed so i want to change my register mobile number
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                              VishalTelang
                              from Pune, Maharashtra
                              May 14, 2018
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                              Address: 411038
                              Website: www.onlineservices.nsdl.com

                              Dear Sir/ Madam,

                              I have applied for on line correction in pan card application and had completed paying through online. My pan application / Temporary Token Number is [protected]

                              I have been trying to provide ekyc for my aadhaar card and also submitted otp two times received for aadhar verification, but every time following message is coming

                              Exception in generating Esign User PDF inside EsignController for token no [protected]

                              Please help to resolve this issue immediately. As I have already made the payment to nsdl..

                              My:

                              Registered Date of Birth : 21/05/1985

                              Registered E-Mail ID : telang.[protected]@gmail.com

                              Thanks,
                              Vishal
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Paid nsdl for the online application and after authenticating aadhar card i get this message

                              Eception in generating esign user pdf inside esign controller for token no

                              I need the pan card as soon a possible and have already paid, kindly do something about things urgently
                              NSDL e-Governance Infrastructure Customer Care's response, Jun 4, 2018
                              Verified Support
                              To help resolve your query/concern, kindly provide us with your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [email protected]
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                                K
                                Ketan Chaudhari9605
                                from Ahmedabad, Gujarat
                                May 14, 2018
                                Resolved
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                                Resolved

                                Address: Ahmedabad, Gujarat, 382330

                                Hello, i have apply for new pan card on 14th march 2018, i've see this message "your application is under process at nsdl - tin facilitation center. You may contact tin fc[protected]/46/47/48/49 where the application was submitted by you", from first day i see the message from online status, my acknowledgement number is:- n - [protected], i have submit the details twice time in ahmedabad navrangpura office but not get any answer.
                                Jun 17, 2018
                                Complaint marked as Resolved 
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Verified Support
                                May 17, 2018
                                NSDL e-Governance Infrastructure Customer Care's response
                                Dear Ketan,

                                Your PAN application is processed by NSDL and forwarded to Income Tax Department (ITD) for allotment of PAN. We are following up with ITD for earliest resolution
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                                  R
                                  Ramarathnam Ramaswamy
                                  from Avinashi, Tamil Nadu
                                  May 14, 2018
                                  Resolved
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                                  Resolved

                                  Address: Tiruvannamalai, Tamil Nadu, 635207

                                  Pan application ack no. N-[protected]

                                  Almost 5 months gone still i'm getting same repeated response that your application and dd are valid within 7 working days your problem will be resolved.

                                  Kindly resolve this issue and do the needful help as early as possible.

                                  Since it is a government institution we need pan card urgently for aicte technical courses for which application starts by june2018.

                                  Please consider this as most urgent issue.
                                  Jun 20, 2018
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Verified Support
                                  May 16, 2018
                                  NSDL e-Governance Infrastructure Customer Care's response
                                  Your PAN application marked for discrepancy due to PNR fees not received.
                                  Sir/madam I want to change my name and my fathers name in pan card and when I applying it through e-kyc mode it sent me a dispensary letter regarding this
                                  I want you know that I have proof for my name change
                                  But what should proof should I submit for correction in my fathers name.
                                  NSDL e-Governance Infrastructure Customer Care's response, Jun 1, 2018
                                  Verified Support
                                  If applied through NSDL e-Gov, please provide the 15 digit acknowledgement number to enable us to provide further information.
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                                    H
                                    harish2887
                                    from Gurgaon, Haryana
                                    May 13, 2018
                                    Resolved
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                                    Resolved

                                    Address: New Delhi, Delhi, 110045
                                    Website: www.onlineservices.nsdl.com/paam

                                    Hi,
                                    I have applied online for a new pan card with temporary token number: [protected]. I made the online payment as well. After the payment when i am trying to e-sign the application and get the acknowledgement number i am getting the following exception everytime:

                                    Exception in generating esign user pdf inside esigncontroller for token no [protected].

                                    Please have a look into the issue.
                                    Jun 16, 2018
                                    Complaint marked as Resolved 
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Verified Support
                                    May 16, 2018
                                    NSDL e-Governance Infrastructure Customer Care's response
                                    The concern shared will be analyzed and the status of the same will be sent to the email ID as furnished in PAN application Form.
                                    ACK No: [protected]

                                    I had applied for a PAN correction in name. Paid the fee and updated all the documents through e-Kyc. but the status of application Says " Sorry No Record Found "

                                    Pls check the issue and update the tracking status or guide me on the next steps.

                                    mail id : sharma.[protected]@gmail.com
                                    NSDL e-Governance Infrastructure Customer Care's response, Jun 1, 2018
                                    Verified Support
                                    Your PAN application is processed by NSDL and forwarded to Income Tax Department (ITD) for allotment of PAN. We are following up with ITD for earliest resolution
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                                      M
                                      Manju MJ
                                      from Bengaluru, Karnataka
                                      May 13, 2018
                                      Resolved
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                                      Resolved

                                      Address: 577223

                                      Dear sir,

                                      Due to address issue the pan card and tan letter are returned and i request you to re-dispatch to the below address,

                                      Shruthi manjunath
                                      C/o mind tree interiors (Opc) private limited
                                      House no.38, yaraganalu, ground floor, 38 main road, davanagere district, nyamathi, yaraganalu-577223.
                                      Mobile-[protected]

                                      Please find the below pan & tan card details,

                                      Pan card number : aalcm7855k
                                      Tan number : blrm29606d
                                      Jun 16, 2018
                                      Complaint marked as Resolved 
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Verified Support
                                      May 16, 2018
                                      NSDL e-Governance Infrastructure Customer Care's response
                                      The concern shared will be analyzed and the status of the same will be sent to the email ID as furnished in PAN application Form.
                                      Dear sir,

                                      Kindly resend my pan card on urgent basis .. detail given below

                                      Regard
                                      Radhey Sharan tiwari
                                      [protected]

                                      PAN BJOPT4730L allotted for ack [protected]. Card sent by POST AWB EA[protected]IN. Expected del dt. 13/01/18. Visit https://tin.tin.nsdl.com/pantan/
                                      NSDL e-Governance Infrastructure Customer Care's response, Jun 1, 2018
                                      Verified Support
                                      Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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                                        D
                                        davinash3
                                        from Nashik, Maharashtra
                                        May 12, 2018
                                        Resolved
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                                        Address: Pune, Maharashtra, 411045

                                        I have applied for on line correction in pan card application and had completed paying through online. My pan application token no is [[protected]]

                                        I have been trying to provide ekyc for my aadhaar card and also submitted otp two times received for aadhar verification, but every time following message is coming

                                        Exception in generating esign user pdf inside esigncontroller for token no [protected]

                                        Please help to resolve this issue immediately. As i have already made the payment to nsdl..

                                        Thanks
                                        Jun 21, 2018
                                        Complaint marked as Resolved 
                                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                        Verified Support
                                        May 16, 2018
                                        NSDL e-Governance Infrastructure Customer Care's response
                                        The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.
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