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NSDL e-Governance Infrastructure Complaints & Reviews

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Updated: Dec 13, 2025
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NSDL e-Governance Infrastructure reviews & complaints page 132

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A
ankitajoshi
from Ludhiana, Punjab
May 10, 2018
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Address: Chandigarh, Punjab, 160036

Hey
My PAN card was returned undelivered as there was no one available at my mentioned communication address to collect it and i wasn't able to get in touch with my post man due to my work. I will be really grateful if you can re-dispatch it to my communication address as mentioned in the form i.e. H. No. 3411/1 Sector 40 D CHANDIGARH-160036 .
thank you
ankita joshi
coupon no.[protected]
mobile no.- [protected]
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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    lalit3153
    from Mumbai, Maharashtra
    May 7, 2018
    Resolved
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    Resolved

    Dear sir,
    I have applied for a new pan card in the name of manisha aher which dispatched our address in december 2017. I couldn’t receive the pan card as our home was closed when the local post man reached our home. Later, after couple of days we contact the post man regarding the post. He told that he kept with him for four days and returned to the sender address.

    Therefore, i requesting your resend my pan card to same address and i mentioned our details below.

    Applicant name: manisha aher
    Pan number: [colpa1785f]
    Jun 9, 2018
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Verified Support
    May 09, 2018
    NSDL e-Governance Infrastructure Customer Care's response
    Dear Manisha,

    We are unable to trace your PAN details on the basis of given information, kindly provide us with your Acknowledgement number to check & resolve your grievance.
    May 31, 2018
    Updated by lalit3153
    Hi Team,

    I have not received any Acknowledgement number, but have received the SMS regarding the PAN Card : COLPA1785F has been dispatched on 13/12/2017.

    Kindly assist
    Dear sir,

    I received PAN card through post, but when furnish my pan no GZYPK7876K while opening bank account its showing that PAN no is not valid/not found in IT database.
    further please help me to sort out the above said issue as i need to open bank account ASAP
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      A
      anshuman parua
      from Bengaluru, Karnataka
      May 7, 2018
      Resolved
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      I have had applied for tan number with acknowledgement no. [protected]. Fees deducted from account on 24th april.
      Yet the tan status says invalid documents. The mails to taninfo are also not getting any response. And the helpline number is never picked up.
      Kindly help to resolve the issue.

      The application status on the portal says the following

      Acknowledgment number : [protected]
      Name : smt pujx xxxumdar
      Category : individual/hindu undivided family (Karta)
      Sub-category : individual
      Status : we have received the documents with reference to your tan application. However, the documents are not valid. For further details, please read the guidelines and instructions or contact tin call center at[protected]
      Jun 13, 2018
      Complaint marked as Resolved 
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Verified Support
      May 09, 2018
      NSDL e-Governance Infrastructure Customer Care's response
      Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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        M
        MonikaBaseri
        from Vrindavan, Uttar Pradesh
        May 7, 2018
        Resolved
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        Resolved

        Website: www.tin-nsdl.com

        Dear sir/ma'am,

        I have applied my new pan application with acknowledgement number "[protected]" dated "[protected]:39:32.145". After the submission of the application, i got a consignment number (B903z4480021) of "first flight currier".
        Few days later, i checked my consignment number on the website of first flight currier, there was a message saying that:-

        Booking date origin destination status
        13-apr-2018 mumbai amroha return to origin

        Destination branch "pending status"
        Moradabad hub "no service station"

        Please note that... First flight currier message was saying that there (Amroha) was "no service station" but few days later i checked my pan card status at "nsdl website" again... And the story was totally different message on "nsdl website" is saying that:-

        "your pan card has been returned undelivered to nsdl on 02-may-2018. The reason for non-delivery as specified by the courier agency is 'consignee not available'. The same will be re-dispatched shortly."

        Please note that "consignee not available" this is completely ridiculous. Currier company misguiding "nsdl" as well as "pan card applicant". I have screenshots of the messages, if "nsdl" want to sue the first flight i will provide them.

        "i am very much available at my home address all the time."

        Now my concern is please resend my pan card from "indian post" because these private currier services fooling "nsdl" as well as pan card applicant.
        Applicant name:- monika
        Acknowledgement no.:- [protected]
        +4 photos
        Jun 9, 2018
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Verified Support
        May 09, 2018
        NSDL e-Governance Infrastructure Customer Care's response
        Dear Monika,

        Your PAN card was returned undelivered to NSDL. The reason for non-delivery as specified by the courier agency is 'Consignee was not available'. The same has been re-dispatched on 05-May-2018 by Registered/Speed Post vide airway bill no. EA[protected]IN.
        Dear sir/madam
        I have face problem to update my aadhar number in my pran account. An error comes during update the aadhar numer is "modification request is pending for the pran[protected].
        Therefore, we request you to kindly look into the matter and resolve the issue.
        Thanks®ards
        K.RadhaKumari
        NSDL e-Governance Infrastructure Customer Care's response, Jun 1, 2018
        Verified Support
        Dear K.RadhaKumari,

        This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.
        Hello sir
        my name is narendra singh chouhan and this is my acknowledgement no [protected]
        i fill up the complete form on[protected] . when i check my pan card status its show RECORD NOT FOUND
        please help me as soon as possible

        thank you
        NSDL e-Governance Infrastructure Customer Care's response, Jun 1, 2018
        Verified Support
        Dear Narendra,

        Your PAN card has been dispatched on 02-May-2018 by Speed Post vide airway bill no. EA872495651IN, Kindly contact your nearest Post office.
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          I
          ishita verma
          from Chennai, Tamil Nadu
          May 7, 2018
          Resolved
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          Address: New Delhi, Delhi, 110006

          Sir/madam,

          I have applied for new pan card on 7th may 2018 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

          "thank you for using online facility for pan application.

          If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

          But when i checked my application status today, it was shown "sorry, no record found."

          Please check my application

          Thanking you,

          Ishita verma
          Jun 13, 2018
          Complaint marked as Resolved 
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Verified Support
          May 09, 2018
          NSDL e-Governance Infrastructure Customer Care's response
          Dear Ishita,

          The concern shared will be analyzed and the status of the same will be sent to the email ID as furnished in PAN application Form.
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            K
            Kanwar Dusaj
            from Ahmedabad, Gujarat
            May 6, 2018
            Resolved
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            Resolved

            Website: nsdl E-GOV

            I have used the portal to apply pan for my wife on 6th may 2018. The application was duly submitted and i paid the fess online for e-sign option.

            However the application failed post bank transaction and site said to send form physically but problem is neither i got token details on my mail id or application reference number.

            Token no : [protected]

            I tried the option for registered users but even after giving in token detail, mail and dob, site says service not available as of now.

            My money has been deducted but i do not know what s the status of my application.
            Jun 14, 2018
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Verified Support
            May 09, 2018
            NSDL e-Governance Infrastructure Customer Care's response
            The concern shared will be analyzed and the status of the same will be sent to the email ID as furnished in PAN application Form.
            My nsdl pan card is erarr please my prosesing fee 118 rupes refend
            contact no[protected]
            NSDL e-Governance Infrastructure Customer Care's response, Jun 1, 2018
            Verified Support
            To help resolve your query/concern, kindly provide us with your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [email protected]
            I am a subscriber to the Atal Pension Yojana and contribute monthly from my bank account. However, till date I have not received any transaction statement. Also, I am unable to check online as the CRA NSDL site says "PRAN not found in Database"
            NSDL e-Governance Infrastructure Customer Care's response, Jun 1, 2018
            Verified Support
            This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.
            Hi,

            PRAN:[protected]

            Getting error saying PRAN not found in data base, while trying to reset IPIN for above PRAN no.

            Could you please help me with this issue?

            Thanks,
            Avneesh Patel
            Email: patel.[protected]@gmail.com
            NSDL e-Governance Infrastructure Customer Care's response, Jun 1, 2018
            Verified Support
            Dear Avneesh,

            This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at 022-24993499 or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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              D
              De Nomano Amedi
              May 6, 2018
              Resolved
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              Resolved

              Address: Hyderabad, Andhra Pradesh, 500064

              Hello sir/madam,
              I had applied for pan card 2 days ago that is 4-5-18 through e-sign. Since yesterday i have been trying to get the status of my pan card & all it says is no record found.
              Firstly, did i miss any part of the process that it says no record found or. What does that mean?
              Secondly, how long will it take to read my application and send it to me.
              Please check my application.

              My acknowledgement no.: n-[protected]

              Thank you!
              With regards,
              Md. Noman
              Jun 12, 2018
              Complaint marked as Resolved 
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Verified Support
              May 09, 2018
              NSDL e-Governance Infrastructure Customer Care's response
              Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.
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                T
                Tushar Joge
                from Noida, Uttar Pradesh
                May 6, 2018
                Resolved
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                Resolved

                Sir/madam,

                I have applied for new pan card on 4th april 2018 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

                "thank you for using online facility for pan application.

                If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                But when i checked my application status today, it was shown "sorry, no record found."

                Please check my application

                Thanking you
                Tushar joge
                +1 photos
                May 7, 2018
                Complaint marked as Resolved 
                It is done
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Verified Support
                May 09, 2018
                NSDL e-Governance Infrastructure Customer Care's response
                Your PAN card has been dispatched on 06-May-2018 by Registered/Speed Post vide airway bill no. EA[protected]IN.
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                  S
                  Sridahr
                  from Manuguru, Telangana
                  May 6, 2018
                  Resolved
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                  Resolved

                  Dear,
                  Sir/madam,

                  I have applied for new pan card on 5th may 2018 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

                  "thank you for using online facility for pan application.

                  If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                  But when i checked my application status today, it was shown "sorry, no record found."

                  Please check my application

                  Thanking you
                  Sridahr
                  Jun 20, 2018
                  Complaint marked as Resolved 
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Verified Support
                  May 09, 2018
                  NSDL e-Governance Infrastructure Customer Care's response
                  The concern shared will be analyzed and the status of the same will be sent to the email ID as furnished in PAN application Form.
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                    B
                    Beauty dash
                    Mar 1, 2019
                    Resolved
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                    Resolved

                    Address: Mayurbhanj, Odisha, 757001

                    Hii

                    MY Pran nos is[protected], i have been following up with both sbi and nsdl team, nsdl team asked me to contact bank, I have been following up with bank since December 2017, but they are not responding anything, such a pathetic experience I am having with such a renowned bank sbi.. since 2 years they had kept hold and suddenly said they have lost documents and asked to resubmit details as process has got cahnged though they have mentioned in mail process got changed in Oct 2018 whereas I had submitted details in 2017..as nsdl sbi not replying to them properly ..even after writing letters to nsdl directors and grievance officer Dinesh no actions taken
                    Mar 1, 2019
                    Complaint marked as Resolved 
                    Not yet solver
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                      P
                      Pkute
                      from Pune, Maharashtra
                      May 4, 2018
                      Resolved
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                      Resolved

                      Address: Ratnagiri, Maharashtra, 410501

                      Dear sir,
                      I have applied for a new pan card in the name of nalini prakash kute which dispatched our address in dec-2015. I couldn’t receive the pan card because the courier agency not contact me that time & the pancard redispatched nsdl. Later, after couple of days we contact the courier agency but the agency told pan card not received our agency. Upto till date i have not recived my pancard.

                      Therefore, i requesting your resend my pan card to below address and i mentioned our details below.
                      Applicant address-a/p-bhose tal-khed dist-pune
                      Pin code-410501 (Kute vasti)
                      Applicant name: nalini kute
                      Acknowledgement number:[protected]
                      Date of application:[protected]
                      Mobile no: [[protected]]
                      +1 photos
                      Jun 12, 2018
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Verified Support
                      May 09, 2018
                      NSDL e-Governance Infrastructure Customer Care's response
                      Your PAN card is dispatched through Speed Post on 04-Dec-2015 vide AWB No. EA[protected]IN . We request you to submit an application for ‘Request For New PAN Card or/and Changes Or Correction in PAN Data’ mentioning your correct & complete address.
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                        R
                        Raghavendra Talegaonkar
                        from Pune, Maharashtra
                        May 4, 2018
                        Resolved
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                        Resolved

                        I was trying to submit the online change request for my pan card with website https://www.onlineservices.nsdl.com/paam/endUserRegisterContact.html
                        . I have made the payment online. When i was trying to complete ekyc part with aadhar, it is throwing exception for token [protected]. Request you to help with same. Do i need use anyother way to update my pan card online?
                        Jun 12, 2018
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Verified Support
                        May 09, 2018
                        NSDL e-Governance Infrastructure Customer Care's response
                        Raghavendra,

                        The concern shared will be analyzed and the status of the same will be sent to the email ID as furnished in PAN application Form.
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                          A
                          aman1233
                          from Amarpur, Bihar
                          May 3, 2018
                          Resolved
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                          Resolved

                          Dear sir,
                          I have applied for a new pan card in the name of aman ranjan gaurav. Which dispatched in our address in february 2018. I couldn’t receive the pan card because i am not available at home. Later, after couple of days we contact the post man regarding the post. He told that he kept with him for four days and returned to the sender address.

                          Therefore, i requesting your resend my pan card on the same address.

                          Applicant name: aman ranjan gaurav
                          Acknowledgement number: [protected]
                          Mobile no: [[protected]]
                          Jun 14, 2018
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Verified Support
                          May 07, 2018
                          NSDL e-Governance Infrastructure Customer Care's response
                          Dear Aman,

                          The concern shared will be analysed and the status of the same will be intimated to you.
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                            BENJAMINmartin
                            from Hyderabad, Telangana
                            May 3, 2018
                            Resolved
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                            Resolved

                            Address: Mumbai City, Maharashtra
                            Website: tin.tin.nsdl.com

                            I have applied for Online in PAN Card application and had completed paying through ONLINE. My PAN Application Token no is [protected].

                            I have been trying to provide eKYC for my Aadhaar card and also submitted OTP three times received for aadhar verification, but every time following message is coming:

                            “Exception in generating Esign User PDF inside EsignController for token no. [protected]”

                            PLEASE HELP TO RESOLVE THIS ISSUE IMMEDIATELY. AS I HAVE ALREADY MADE THE PAYMENT TO NSDL.

                            THANKS
                            MARTIN
                            +1 photos
                            Jun 18, 2018
                            Complaint marked as Resolved 
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Verified Support
                            May 09, 2018
                            NSDL e-Governance Infrastructure Customer Care's response
                            The concern shared will be analyzed and the status of the same will be sent to the email ID as furnished in PAN application Form.
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                              N
                              naga gopi thokala
                              from Delhi, Delhi
                              May 3, 2018
                              Resolved
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                              Resolved

                              My pan acknowledgment number is [protected]. I applied for pan on 30th of january, 2017.

                              My pan status is still 'your application is under process at tin facilitation center. Kindly call tin fc[protected]/[protected] for further processing of your application.'

                              I have applied for the pan at online and i got downloaded that form and enclosed both aadhaar card as proof of identity and proof of date of birth respectively.

                              I was unable to connect to the aforementioned number as it always seems busy.

                              It is to emergency that my eduction loan was locked just becouse of not having pan card number its been a month that i dint get my pan number generated

                              They given me the last chance that i should submit by pan number today its self
                              +1 photos
                              Jun 14, 2018
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Verified Support
                              May 07, 2018
                              NSDL e-Governance Infrastructure Customer Care's response
                              Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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                                R
                                Ratanmala
                                from Dehra Dun, Uttarakhand
                                May 2, 2018
                                Resolved
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                                Resolved

                                I am ratan mala having pan number bfppm5568c. I tried to submit pan data correction application on nsdl site.
                                Thanks for providing the token number [protected]
                                Your site is not allowing to complete the correction application.
                                Nothing is showing in the drop down for state/ut as such application is not being allowed to be submitted.
                                Kindly let me know how to proceed.
                                Ratanmala
                                Jun 15, 2018
                                Complaint marked as Resolved 
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Verified Support
                                May 04, 2018
                                NSDL e-Governance Infrastructure Customer Care's response
                                To help resolve your query/concern, kindly provide us with your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in
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                                  M
                                  Md Iqubal Ahamed
                                  from Kolkata, West Bengal
                                  May 2, 2018
                                  Resolved
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                                  Resolved

                                  Address: Kolkata, West Bengal

                                  Sir,
                                  I am md iqubal ahamed, my pran card no.[protected]. I forgot my passward then i entered five times wrong passward, so my account has been locked. So please send me new passward & unlock my account or reply me how can i unlock my account. My e-mail id - [protected]@gmail.com

                                  Thanking you,

                                  Yours faithfully,
                                  Md iqubal ahamed
                                  Pran card no.[protected]
                                  E-mail id - [protected]@gmail.com
                                  Jun 4, 2018
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Verified Support
                                  May 04, 2018
                                  NSDL e-Governance Infrastructure Customer Care's response
                                  This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that your query/grievance status has been sent to your email ID. For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
                                  I'm unable to view the e-statement of my APY account, the error message displayed is that "PRAN doesn't exist". But my PRAN is registered and i'm able to login to my NPS account using that same PRAN. Kindly help. Thanks.
                                  NSDL e-Governance Infrastructure Customer Care's response, Jun 1, 2018
                                  Verified Support
                                  This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.
                                  I apply for online pan modification on 27/04/2018 .I check my status show result not found . my Acknow no. N- [protected] apply throught colour document upload and e-kyc

                                  f
                                  NSDL e-Governance Infrastructure Customer Care's response, Jun 1, 2018
                                  Verified Support
                                  Dear Hemant,

                                  Your PAN application is marked for discrepancy as the PAN provided by you is not your PAN. Hence we request you to re-apply with correct PAN or you may submit an application in Form 49A for allotment of New PAN. For clarification you may write us at [email protected]
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                                    A
                                    anshuman parua
                                    from Bengaluru, Karnataka
                                    May 2, 2018
                                    Resolved
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                                    Resolved

                                    I have had applied for tan number with acknowledgement no. [protected]. Fees deducted from account on 24th april.
                                    Yet the tan status says invalid documents. The mails to taninfo are also not getting any response. And the helpline number is never picked up.
                                    Kindly help to resolve the issue.

                                    The application status on the portal says the following

                                    Acknowledgment number : [protected]
                                    Name : shri ansxxxxn parua
                                    Category : individual/hindu undivided family (Karta)
                                    Sub-category : individual
                                    Status : we have received the documents with reference to your tan application. However, the documents are not valid. For further details, please read the guidelines and instructions or contact tin call center at[protected]

                                    Whereas we have had submitted and also the tan application has been recevied where it said fees not paid. But the money has had been deposited to the tan account nsdl-tin on 24th april.
                                    Oct 12, 2018
                                    Complaint marked as Resolved 
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Verified Support
                                    Sep 07, 2018
                                    NSDL e-Governance Infrastructure Customer Care's response
                                    Your TAN Allotment Letter has been dispatched through Postal Department (UCP) on May 16, 2018. If you have not yet received, you can download the same from below link -
                                    https://tin.tin.nsdl.com/pantan/StatusTrack.html
                                    My PAN acknowledgment number is [protected]. I applied for PAN on 13th April 2018.

                                    My PAN status is still 'Your application is under process at TIN Facilitation Center.
                                    I have applied for the PAN at Karvy centre, palai, kottayam and enclosed Partnership deed
                                    NSDL e-Governance Infrastructure Customer Care's response, Jun 1, 2018
                                    Verified Support
                                    Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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                                      D
                                      Dd, vpc, kmm
                                      from Khammam, Telangana
                                      May 2, 2018
                                      Resolved
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                                      Resolved

                                      Address: Khammam, Andhra Pradesh, 507002

                                      I smt. A. Kalpana d/o janardhan rao joined as typist in the vety.& animal husbandry dept. On 07.03.2017 with employee id.3100083, submitted an application for allotment of pran number on 25.04.2017. Dob is 01.07.1970. After that a message sent from ur office nd alloted a number[protected]. On 20.04.2018 dto rejected pay bill with a comment that the pran no. Alloted is incorrect. Plz kindly verify the number and give the confirmation of the alloted pran number
                                      Jun 11, 2018
                                      Complaint marked as Resolved 
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Verified Support
                                      May 04, 2018
                                      NSDL e-Governance Infrastructure Customer Care's response
                                      This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.
                                      I am central government employees plz locked my account because I miss my old mobail no so I request you please unlock my id
                                      NSDL e-Governance Infrastructure Customer Care's response, Jun 1, 2018
                                      Verified Support
                                      This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.
                                      Dear sir,
                                      pls humble request you to resend my pan card .pan acknowledgement number-N-[protected] with the same address as i given previously..it urgently required in my sahara policy and in bank kyc form..i give 10 to 15 complaint to nsdl but my problem is not resolved..plz request you to solve my problem..i ll grateful to you..or gave some valuable suggestion.
                                      NSDL e-Governance Infrastructure Customer Care's response, Jun 1, 2018
                                      Verified Support
                                      Dear Deepak,

                                      Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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                                        N
                                        Nainesh Pipada
                                        from Indore, Madhya Pradesh
                                        May 1, 2018
                                        Resolved
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                                        Resolved

                                        Address: Mumbai City, Maharashtra, 452001
                                        Website: www.nsdl.co.in

                                        I have filed online pan application (Attached) for the firm n p m & company on 18th april, 2018 vide acknowledgement no. N-[protected]. Thereafter, on the same day all the required documents were submitted to nsdl facilitation centre at alankit assignments limited, 109-a, 1st florr, vidyapati, 17 race course road, indore (M. P.) – 452001. It has been around 15 days now and the status of my pan application still read as “we have not yet received the supporting documents with respect to your pan application. Kindly submit the requisite documents to nsdl to enable us to process your pan application at the earliest.”
                                        On calling the nsdl (Phone:[protected] as well as at the facilitation centre (Alankit assignments ltd., phone:[protected], the response was very bad and unsatisfying. Facilitation centre people says that they have dispatched the documents on 20th april, 2018 itself, while nsdl people says they haven’t receive them yet. On asking for courier receipt or tracking number from alankit assignments ltd., they refused to give saying they can only provide such information when asked by nsdl via email.
                                        This is really very disappointing and slow service from nsdl as well as their facilitation centres. I should have received my pan card by now but it seems things are being taken very casually from your side.
                                        Jun 12, 2018
                                        Complaint marked as Resolved 
                                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                        Verified Support
                                        May 04, 2018
                                        NSDL e-Governance Infrastructure Customer Care's response
                                        Your PAN application is processed by NSDL and forwarded to Income Tax Department (ITD) for allotment of PAN. You may check status at https://tin.tin.nsdl.com/pantan/StatusTrack.html
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