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NSDL e-Governance Infrastructure Complaints & Reviews

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Updated: Jan 16, 2026
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NSDL e-Governance Infrastructure reviews & complaints page 132

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M
mohdnadeem3
from Vasai-Virar, Maharashtra
May 9, 2018
Resolved
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Resolved

Sir,

I open an atal pension yojana (Apy) and contribute regularly. But i unable to track my contribution. So, while i trying to create ipin, system shows an error message 'pran not found in database'. Please resolve the issue as early as possible or send my ipin password to my mobile no. Or email id.

Name: mohd nadeem
Pran:[protected]
Mobile: [protected]
Email: [protected]@gmail.com
Jun 23, 2018
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
May 14, 2018
NSDL e-Governance Infrastructure Customer Care's response
This has reference to the query/grievance raised at “Consumer Forum”. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID. For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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    R
    rohit9y
    from Mumbai, Maharashtra
    May 9, 2018
    Resolved
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    Resolved

    Dear sir
    My name shabyshachee yadav.
    I am used to website nsdl to corretion of pan card. Total no. [protected] and then all submit from after that i was paid money by debit card then amount deducted is 115. But e key aadhar card fail and then fail my application from...
    But amount deducted my account. Then after that show the screen board my sms seven working day refund amount your acount but yet do not refund amount my account sir plz refund my deducted amount
    Jun 12, 2018
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Verified Support
    May 11, 2018
    NSDL e-Governance Infrastructure Customer Care's response
    To help resolve your query/concern, kindly provide us with your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in
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      S
      Santoshtiwari22
      from Delhi, Delhi
      May 9, 2018
      Resolved
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      Resolved

      Dear sir,
      I have applied for a new pan card in the name of radhey sharan tiwari which dispatched our address in jan 2018. I couldn’t receive the pan card as our home was closed when the local post man reached our home. Later, after couple of days we contact the post man regarding the post. He told that he kept with him for four days and returned to the sender address.

      Therefore, i requesting your resend my pan card to same address and i mentioned our details below.

      Applicant name: radhey sharan tiwari

      Pan bjopt4730l allotted for ack [protected]. Card sent by post awb ea[protected]in. Expected del dt. 13/01/18.
      May 12, 2018
      Complaint marked as Resolved 
      Dear sir, till the time no phone call or any email receive from company, kindly provide solution, what should I do in this cash .. waiting for your quick response .. Regards Radhey Sharan Tiwari
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Verified Support
      May 11, 2018
      NSDL e-Governance Infrastructure Customer Care's response
      Your PAN card is dispatched through Speed Post on 03-Jan-2018 vide AWB No. EA[protected]IN . We request you to submit an application for ‘Request For New PAN Card or/and Changes Or Correction in PAN Data’ mentioning your correct & complete address.
      Sir I applied for Pan in December but till date not received. Now observation raised about mother name. Please clarify as I am facing problems for opening account in bank and many more.
      Please reply taken action
      NSDL e-Governance Infrastructure Customer Care's response, Jun 1, 2018
      Verified Support
      Dear Jimmy,

      If applied through NSDL e-Gov, please provide the 15 digit acknowledgement number to enable us to provide further information.
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        S
        sachin_rajput
        from Gurgaon, Haryana
        May 8, 2018
        Resolved
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        I tried to fill the pan application through the nsdl website and selected the e-kyc aadhar verification process.
        The payment got deducted and it took me to the aadhar verification process. I entered correct otp and it kept saying 'your request cannot be processed, please try after sometime.'

        My token no is: [protected]
        Email: sachin[protected]@gmail.com
        Dob: 01/08/1996

        Please resovle my problem
        Jun 16, 2018
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Verified Support
        May 11, 2018
        NSDL e-Governance Infrastructure Customer Care's response
        The concern shared will be analyzed and the status of the same will be sent to the email ID as furnished in PAN application Form.
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          A
          from New Delhi, Delhi
          May 8, 2018
          Resolved
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          Address: New Delhi, Delhi

          Dear sir,
          I have applied for a correction in my pan card in the name of ashok kumar which was dispatched. I couldn’t receive the pan card as post man he did not inform me and he returned back.

          Therefore, i requesting your resend my pan card to same address and i mentioned our details below.

          Applicant name: ashok kumar
          Acknowledgement number: n-[protected]
          Date of returned: 15.12.2017
          Mobile no: [protected]
          Mail id : [protected]@ymail.com
          Jun 20, 2018
          Complaint marked as Resolved 
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Verified Support
          May 11, 2018
          NSDL e-Governance Infrastructure Customer Care's response
          Your PAN card is dispatched through Speed Post on 06-Dec-2017 vide AWB No. EA[protected]IN . We request you to submit an application for ‘Request For New PAN Card or/and Changes Or Correction in PAN Data’ mentioning your correct & complete address.
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            R
            Rupinder19
            from Bengaluru, Karnataka
            May 8, 2018
            Resolved
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            Dear team,

            I have applied for new pan card on 7th may 2018 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

            "thank you for using online facility for pan application.

            If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

            But when i checked my application status today, it was shown "sorry, no record found."

            Kindly share any update regarding my pan.
            Jun 12, 2018
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Verified Support
            May 11, 2018
            NSDL e-Governance Infrastructure Customer Care's response
            Your PAN application is processed by NSDL and forwarded to Income Tax Department (ITD) for allotment of PAN. We are following up with ITD for earliest resolution.
            May 15, 2018
            Updated by Rupinder19
            Hi Team,

            Below is application status from last one week.

            "Your application for 'New PAN Card or/and Changes or Correction in PAN Data' is under process at Income Tax Department"

            Requesting you to share any update on this.
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              A
              ankitajoshi
              from Ludhiana, Punjab
              May 10, 2018
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              Address: Chandigarh, Punjab, 160036

              Hey
              My PAN card was returned undelivered as there was no one available at my mentioned communication address to collect it and i wasn't able to get in touch with my post man due to my work. I will be really grateful if you can re-dispatch it to my communication address as mentioned in the form i.e. H. No. 3411/1 Sector 40 D CHANDIGARH-160036 .
              thank you
              ankita joshi
              coupon no.[protected]
              mobile no.- [protected]
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                L
                lalit3153
                from Mumbai, Maharashtra
                May 7, 2018
                Resolved
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                Resolved

                Dear sir,
                I have applied for a new pan card in the name of manisha aher which dispatched our address in december 2017. I couldn’t receive the pan card as our home was closed when the local post man reached our home. Later, after couple of days we contact the post man regarding the post. He told that he kept with him for four days and returned to the sender address.

                Therefore, i requesting your resend my pan card to same address and i mentioned our details below.

                Applicant name: manisha aher
                Pan number: [colpa1785f]
                Jun 9, 2018
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Verified Support
                May 09, 2018
                NSDL e-Governance Infrastructure Customer Care's response
                Dear Manisha,

                We are unable to trace your PAN details on the basis of given information, kindly provide us with your Acknowledgement number to check & resolve your grievance.
                May 31, 2018
                Updated by lalit3153
                Hi Team,

                I have not received any Acknowledgement number, but have received the SMS regarding the PAN Card : COLPA1785F has been dispatched on 13/12/2017.

                Kindly assist
                Dear sir,

                I received PAN card through post, but when furnish my pan no GZYPK7876K while opening bank account its showing that PAN no is not valid/not found in IT database.
                further please help me to sort out the above said issue as i need to open bank account ASAP
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                  A
                  anshuman parua
                  from Bengaluru, Karnataka
                  May 7, 2018
                  Resolved
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                  Resolved

                  I have had applied for tan number with acknowledgement no. [protected]. Fees deducted from account on 24th april.
                  Yet the tan status says invalid documents. The mails to taninfo are also not getting any response. And the helpline number is never picked up.
                  Kindly help to resolve the issue.

                  The application status on the portal says the following

                  Acknowledgment number : [protected]
                  Name : smt pujx xxxumdar
                  Category : individual/hindu undivided family (Karta)
                  Sub-category : individual
                  Status : we have received the documents with reference to your tan application. However, the documents are not valid. For further details, please read the guidelines and instructions or contact tin call center at[protected]
                  Jun 13, 2018
                  Complaint marked as Resolved 
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Verified Support
                  May 09, 2018
                  NSDL e-Governance Infrastructure Customer Care's response
                  Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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                    M
                    MonikaBaseri
                    from Vrindavan, Uttar Pradesh
                    May 7, 2018
                    Resolved
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                    Resolved

                    Website: www.tin-nsdl.com

                    Dear sir/ma'am,

                    I have applied my new pan application with acknowledgement number "[protected]" dated "[protected]:39:32.145". After the submission of the application, i got a consignment number (B903z4480021) of "first flight currier".
                    Few days later, i checked my consignment number on the website of first flight currier, there was a message saying that:-

                    Booking date origin destination status
                    13-apr-2018 mumbai amroha return to origin

                    Destination branch "pending status"
                    Moradabad hub "no service station"

                    Please note that... First flight currier message was saying that there (Amroha) was "no service station" but few days later i checked my pan card status at "nsdl website" again... And the story was totally different message on "nsdl website" is saying that:-

                    "your pan card has been returned undelivered to nsdl on 02-may-2018. The reason for non-delivery as specified by the courier agency is 'consignee not available'. The same will be re-dispatched shortly."

                    Please note that "consignee not available" this is completely ridiculous. Currier company misguiding "nsdl" as well as "pan card applicant". I have screenshots of the messages, if "nsdl" want to sue the first flight i will provide them.

                    "i am very much available at my home address all the time."

                    Now my concern is please resend my pan card from "indian post" because these private currier services fooling "nsdl" as well as pan card applicant.
                    Applicant name:- monika
                    Acknowledgement no.:- [protected]
                    Jun 9, 2018
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Verified Support
                    May 09, 2018
                    NSDL e-Governance Infrastructure Customer Care's response
                    Dear Monika,

                    Your PAN card was returned undelivered to NSDL. The reason for non-delivery as specified by the courier agency is 'Consignee was not available'. The same has been re-dispatched on 05-May-2018 by Registered/Speed Post vide airway bill no. EA[protected]IN.
                    Dear sir/madam
                    I have face problem to update my aadhar number in my pran account. An error comes during update the aadhar numer is "modification request is pending for the pran[protected].
                    Therefore, we request you to kindly look into the matter and resolve the issue.
                    Thanks®ards
                    K.RadhaKumari
                    NSDL e-Governance Infrastructure Customer Care's response, Jun 1, 2018
                    Verified Support
                    Dear K.RadhaKumari,

                    This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.
                    Hello sir
                    my name is narendra singh chouhan and this is my acknowledgement no [protected]
                    i fill up the complete form on[protected] . when i check my pan card status its show RECORD NOT FOUND
                    please help me as soon as possible

                    thank you
                    NSDL e-Governance Infrastructure Customer Care's response, Jun 1, 2018
                    Verified Support
                    Dear Narendra,

                    Your PAN card has been dispatched on 02-May-2018 by Speed Post vide airway bill no. EA872495651IN, Kindly contact your nearest Post office.
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                      I
                      ishita verma
                      from Chennai, Tamil Nadu
                      May 7, 2018
                      Resolved
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                      Resolved

                      Address: New Delhi, Delhi, 110006

                      Sir/madam,

                      I have applied for new pan card on 7th may 2018 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

                      "thank you for using online facility for pan application.

                      If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                      But when i checked my application status today, it was shown "sorry, no record found."

                      Please check my application

                      Thanking you,

                      Ishita verma
                      Jun 13, 2018
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Verified Support
                      May 09, 2018
                      NSDL e-Governance Infrastructure Customer Care's response
                      Dear Ishita,

                      The concern shared will be analyzed and the status of the same will be sent to the email ID as furnished in PAN application Form.
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                        K
                        Kanwar Dusaj
                        from Ahmedabad, Gujarat
                        May 6, 2018
                        Resolved
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                        Resolved

                        Website: nsdl E-GOV

                        I have used the portal to apply pan for my wife on 6th may 2018. The application was duly submitted and i paid the fess online for e-sign option.

                        However the application failed post bank transaction and site said to send form physically but problem is neither i got token details on my mail id or application reference number.

                        Token no : [protected]

                        I tried the option for registered users but even after giving in token detail, mail and dob, site says service not available as of now.

                        My money has been deducted but i do not know what s the status of my application.
                        Jun 14, 2018
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Verified Support
                        May 09, 2018
                        NSDL e-Governance Infrastructure Customer Care's response
                        The concern shared will be analyzed and the status of the same will be sent to the email ID as furnished in PAN application Form.
                        My nsdl pan card is erarr please my prosesing fee 118 rupes refend
                        contact no[protected]
                        NSDL e-Governance Infrastructure Customer Care's response, Jun 1, 2018
                        Verified Support
                        To help resolve your query/concern, kindly provide us with your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [email protected]
                        I am a subscriber to the Atal Pension Yojana and contribute monthly from my bank account. However, till date I have not received any transaction statement. Also, I am unable to check online as the CRA NSDL site says "PRAN not found in Database"
                        NSDL e-Governance Infrastructure Customer Care's response, Jun 1, 2018
                        Verified Support
                        This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.
                        Hi,

                        PRAN:[protected]

                        Getting error saying PRAN not found in data base, while trying to reset IPIN for above PRAN no.

                        Could you please help me with this issue?

                        Thanks,
                        Avneesh Patel
                        Email: patel.[protected]@gmail.com
                        NSDL e-Governance Infrastructure Customer Care's response, Jun 1, 2018
                        Verified Support
                        Dear Avneesh,

                        This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at 022-24993499 or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                          D
                          De Nomano Amedi
                          May 6, 2018
                          Resolved
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                          Resolved

                          Address: Hyderabad, Andhra Pradesh, 500064

                          Hello sir/madam,
                          I had applied for pan card 2 days ago that is 4-5-18 through e-sign. Since yesterday i have been trying to get the status of my pan card & all it says is no record found.
                          Firstly, did i miss any part of the process that it says no record found or. What does that mean?
                          Secondly, how long will it take to read my application and send it to me.
                          Please check my application.

                          My acknowledgement no.: n-[protected]

                          Thank you!
                          With regards,
                          Md. Noman
                          Jun 12, 2018
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Verified Support
                          May 09, 2018
                          NSDL e-Governance Infrastructure Customer Care's response
                          Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.
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                            Tushar Joge
                            from Noida, Uttar Pradesh
                            May 6, 2018
                            Resolved
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                            Resolved

                            Sir/madam,

                            I have applied for new pan card on 4th april 2018 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

                            "thank you for using online facility for pan application.

                            If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                            But when i checked my application status today, it was shown "sorry, no record found."

                            Please check my application

                            Thanking you
                            Tushar joge
                            May 7, 2018
                            Complaint marked as Resolved 
                            It is done
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Verified Support
                            May 09, 2018
                            NSDL e-Governance Infrastructure Customer Care's response
                            Your PAN card has been dispatched on 06-May-2018 by Registered/Speed Post vide airway bill no. EA[protected]IN.
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                              S
                              Sridahr
                              from Manuguru, Telangana
                              May 6, 2018
                              Resolved
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                              Resolved

                              Dear,
                              Sir/madam,

                              I have applied for new pan card on 5th may 2018 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

                              "thank you for using online facility for pan application.

                              If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                              But when i checked my application status today, it was shown "sorry, no record found."

                              Please check my application

                              Thanking you
                              Sridahr
                              Jun 20, 2018
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Verified Support
                              May 09, 2018
                              NSDL e-Governance Infrastructure Customer Care's response
                              The concern shared will be analyzed and the status of the same will be sent to the email ID as furnished in PAN application Form.
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                                B
                                Beauty dash
                                Mar 1, 2019
                                Resolved
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                                Resolved

                                Address: Mayurbhanj, Odisha, 757001

                                Hii

                                MY Pran nos is[protected], i have been following up with both sbi and nsdl team, nsdl team asked me to contact bank, I have been following up with bank since December 2017, but they are not responding anything, such a pathetic experience I am having with such a renowned bank sbi.. since 2 years they had kept hold and suddenly said they have lost documents and asked to resubmit details as process has got cahnged though they have mentioned in mail process got changed in Oct 2018 whereas I had submitted details in 2017..as nsdl sbi not replying to them properly ..even after writing letters to nsdl directors and grievance officer Dinesh no actions taken
                                Mar 1, 2019
                                Complaint marked as Resolved 
                                Not yet solver
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                  Pkute
                                  from Pune, Maharashtra
                                  May 4, 2018
                                  Resolved
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                                  Resolved

                                  Address: Ratnagiri, Maharashtra, 410501

                                  Dear sir,
                                  I have applied for a new pan card in the name of nalini prakash kute which dispatched our address in dec-2015. I couldn’t receive the pan card because the courier agency not contact me that time & the pancard redispatched nsdl. Later, after couple of days we contact the courier agency but the agency told pan card not received our agency. Upto till date i have not recived my pancard.

                                  Therefore, i requesting your resend my pan card to below address and i mentioned our details below.
                                  Applicant address-a/p-bhose tal-khed dist-pune
                                  Pin code-410501 (Kute vasti)
                                  Applicant name: nalini kute
                                  Acknowledgement number:[protected]
                                  Date of application:[protected]
                                  Mobile no: [[protected]]
                                  Jun 12, 2018
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Verified Support
                                  May 09, 2018
                                  NSDL e-Governance Infrastructure Customer Care's response
                                  Your PAN card is dispatched through Speed Post on 04-Dec-2015 vide AWB No. EA[protected]IN . We request you to submit an application for ‘Request For New PAN Card or/and Changes Or Correction in PAN Data’ mentioning your correct & complete address.
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                                    Raghavendra Talegaonkar
                                    from Pune, Maharashtra
                                    May 4, 2018
                                    Resolved
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                                    Resolved

                                    I was trying to submit the online change request for my pan card with website https://www.onlineservices.nsdl.com/paam/endUserRegisterContact.html
                                    . I have made the payment online. When i was trying to complete ekyc part with aadhar, it is throwing exception for token [protected]. Request you to help with same. Do i need use anyother way to update my pan card online?
                                    Jun 12, 2018
                                    Complaint marked as Resolved 
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Verified Support
                                    May 09, 2018
                                    NSDL e-Governance Infrastructure Customer Care's response
                                    Raghavendra,

                                    The concern shared will be analyzed and the status of the same will be sent to the email ID as furnished in PAN application Form.
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                                      A
                                      aman1233
                                      from Amarpur, Bihar
                                      May 3, 2018
                                      Resolved
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                                      Dear sir,
                                      I have applied for a new pan card in the name of aman ranjan gaurav. Which dispatched in our address in february 2018. I couldn’t receive the pan card because i am not available at home. Later, after couple of days we contact the post man regarding the post. He told that he kept with him for four days and returned to the sender address.

                                      Therefore, i requesting your resend my pan card on the same address.

                                      Applicant name: aman ranjan gaurav
                                      Acknowledgement number: [protected]
                                      Mobile no: [[protected]]
                                      Jun 14, 2018
                                      Complaint marked as Resolved 
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Verified Support
                                      May 07, 2018
                                      NSDL e-Governance Infrastructure Customer Care's response
                                      Dear Aman,

                                      The concern shared will be analysed and the status of the same will be intimated to you.
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                                        B
                                        BENJAMINmartin
                                        from Hyderabad, Telangana
                                        May 3, 2018
                                        Resolved
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                                        Address: Mumbai City, Maharashtra
                                        Website: tin.tin.nsdl.com

                                        I have applied for Online in PAN Card application and had completed paying through ONLINE. My PAN Application Token no is [protected].

                                        I have been trying to provide eKYC for my Aadhaar card and also submitted OTP three times received for aadhar verification, but every time following message is coming:

                                        “Exception in generating Esign User PDF inside EsignController for token no. [protected]”

                                        PLEASE HELP TO RESOLVE THIS ISSUE IMMEDIATELY. AS I HAVE ALREADY MADE THE PAYMENT TO NSDL.

                                        THANKS
                                        MARTIN
                                        Jun 18, 2018
                                        Complaint marked as Resolved 
                                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                        Verified Support
                                        May 09, 2018
                                        NSDL e-Governance Infrastructure Customer Care's response
                                        The concern shared will be analyzed and the status of the same will be sent to the email ID as furnished in PAN application Form.
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