NSDL e-Governance Infrastructure Complaints & Reviews

Website: [email protected]

Dear sir i have applied for a change of name in my pan card in the name of lachho devi, which was dispatched, i could not receive the pan card as first flight courier services did not inform me and he returned back. Therefore
I requesting you to resend my pan card to same address and i am enclosing my details 1 name of applicant lachho devi 2. Acd no [protected] 3. Pan no bhrpd8755n 4 mobile no [protected] 5 email address sita.[protected]@yahoo.com

May 15, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Apr 04, 2018

NSDL e-Governance Infrastructure Customer Care's response To help resolve your query/concern, reach us on [protected]@nsdl.co.in

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Address: Bangalore, Karnataka

Website: enps.nsdl.com/eNPS/InitialExistingUser.html

Dear sir,

While i trying to create ipin, system shows an error massage 'pran not found in database'.
Also when i try to register grevienve at https://cra-nsdl.com/CRA/cgmsMenuOnloadForSub.do. i am getting error "please enter valid pran". Even i enter correct pran number. Below is the pran number which is availabe on my card.
Pran no:[protected]

Thanks
[protected]@gmail.com

May 7, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Apr 05, 2018

NSDL e-Governance Infrastructure Customer Care's response Dear Sanjay,

This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that your query/grievance status has been sent to your email ID. For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.

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R/sir
I am parveen kumar s/o bhagwan dass. My pan no. Is ccjpk0296d, d. O. B. 10/101984 and aadhar no.[protected]. My pan no. Is linked with my aadhar no. We both have same name, father's name, d. O. B. Same pan no. Is issued to another person. He is the employee of irb. I am new appointed teacher in education department haryana. Salary is not given to me from three months due to same pan no. E salary system shows that the same pan no. Details already exists. I request you to solve my problem.
Applicant
Parveen kumar
Cont. No. [protected]
Email - [protected]@gmail.com

May 16, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Apr 04, 2018

NSDL e-Governance Infrastructure Customer Care's response We request you to contact your Jurisdictional Income Tax Officer to get proper guidance on this matter.

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Dear sir / madam,

I have been facing a problem to update my aadhar number in my pran account.
An error comes during update the aadhar number is : "modification request is pending for the pran[protected]

In this regard, i have tried to made a grievance complaint also... But that to of no avail.

Therefore, i request you to kindly look into the matter and resolve the issue asap.

Thanks & regards
Anant prasad

May 16, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Apr 05, 2018

NSDL e-Governance Infrastructure Customer Care's response Dear Anant,

This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.

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Address: Bangalore, Karnataka, 560050

Hi,

It has been around 5-6 hours and i have been getting the below error when i trying to complete my registration with the acknowledge number 11523162
And was registered on[protected].

Error:
Registration against this acknowledgement id is pending for confirmation from payment gateway. Please try again after sometime.

Kindly resolve as soon as possible as i have to make the payment before 31st march.

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Address: Kohima, Nagaland

Website: CRA-NSDL

Sir/madam,

My name is helen patton iam government servant due to five times wrong answer to my secret question my pran account has been locked. So please help me unlock my account and reissue me new password. My pran account no.[protected] and email address is [protected]@gmail.com.
I will be even grateful to you.
Thanking you

Yours faithfully,

Helen patton
My contact no. [protected]

May 13, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Mar 29, 2018

Updated by helen Patton Thank you

Verified Support

Apr 05, 2018

NSDL e-Governance Infrastructure Customer Care's response Dear Helen,

This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that your query/grievance status has been sent to your email ID. For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.

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Address: Bangalore, Karnataka, 560037

I have registered for the nps using enps from nsdl cra. I used aadhaar for registration. I received a confirmation mail stating that a pran was allotted, and a pin would be provided by email shortly.

I have so far not received a follow-up email with a pin.
I wish to make a contribution to nps for the current financial year.

My pran number is[protected]

May 6, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Apr 05, 2018

NSDL e-Governance Infrastructure Customer Care's response Dear Girish,

This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.

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Address: Amritsar, Punjab, 143001

Website: tin.tin.nsdl.com/tan2/servlet/PanStatusTrack

Applied for pan card i was told that it's a fast process if i apply online need it for my visa purposes still haven't received any notification. All i see is "your application is under process at nsdl - tin facilitation center. You may contact tin fc[protected]/46/47/48/49 where the application was submitted by you"
N-[protected] is the acknowledgement number

May 11, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Apr 04, 2018

NSDL e-Governance Infrastructure Customer Care's response Kindly provide us with your Acknowledgement number to check & resolve your grievance.

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Have been trying to call this toll free from last 2 days,, continuously get a message saying the "our service is not available on this route".. Difficult to reach out for clarification especially when all documents requested are sent and yet its not processed.. Govt should not impose deadlines (Like 31st mar) if we are unable to process documents or at least communicate

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Address: Pathankot, Punjab, 145001

Dear sir,

I have applied for a new pan card in the name of anil kumar on 01/03/2018. The pan was shipped but the courier company did not have service in our village so they sent back the pan card. They also put in correct statue that "consinee not available" in the tracking. Please look into the matter as this not only wastes the precious time but also wastes the government money.

Therefore, i request you to please resend my pan card to same address

The details of my application are

Applicant name: anil kumar
Acknowledgement number: n-[protected]
Date of application: 01 mar 2018

Thank you

May 3, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Apr 02, 2018

NSDL e-Governance Infrastructure Customer Care's response Dear Rohit,

Kindly provide us with your Acknowledgement number to check & resolve your grievance.

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Sir/madam,

I have applied for new pan card on 26th march 2018 through e-sign/e-kyc mode. I have got my acknowledgement number : n-[protected]. On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status, it was shown "sorry, no record found."

Please check my application

Thanking you
Ashish kumar verma

May 5, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Mar 26, 2018

Updated by ashishverma1500616 I have applied for correction in the form.

Verified Support

Apr 02, 2018

NSDL e-Governance Infrastructure Customer Care's response Dear Ashish,

Inconvenience caused is highly regretted. We are following up with ITD for earliest resolution

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I have applied for the pan card in the month of jan'18 and i have trying to track ([protected]) the same for the past 1 month, what i'm seeing is the following message everytime i try to track "your application is under process at nsdl - tin facilitation center. You may contact tin fc[protected]/[protected] where the application was submitted by you"

Please advise me on this. Thanks.

May 3, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Apr 02, 2018

NSDL e-Governance Infrastructure Customer Care's response Dear Minhaj SK,

Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.

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G

Gurjot Sandhu

from Hisar, Haryana

Mar 27, 2018

I bhupinder kaur sandhu till i had not deliverd my pan card as it is very important to me for more process of my work .i am very thankful to you if i will recieved it as soon as possible .. .

taking so long for the pan process - Comment #3052419 - Image #0

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A

Anitha36

from Irinjalakuda, Kerala

Mar 27, 2018

I had applied with NSDL online for a new PAN card for my company.The acknowledgement no for my online application is [protected]. My application was rejected stating that the proofs submitted did not contain last name in expanded form as mentioned in the application. Kindly refund my PAN processing fee

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W

wajixx

from Noida, Uttar Pradesh

Mar 27, 2018

Transaction reference number- lhmp[protected]
date of transaction[protected]
bank reference- 475511
name- wajid ali
email- wajid.[protected]@gmail.Com
temporary token number- [protected]

e pan application got cancelled still dont get refund.

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Address: 110053

Dear sir,

I have applied for a new pan card
My acknowledgement number is - n-[protected]

Status is showing (We have received the documents with reference to your pan application. However, the documents are not valid.)

I uploaded my passport in documents & verified the aadhar with otp.

I am supposed to submit my aadhar card.
I have even mailed my aadhar card to the mentioned email id on the error page.

Please process my application as soon as possible i need it very urgently.

Thank you!

May 12, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Apr 02, 2018

NSDL e-Governance Infrastructure Customer Care's response Dear Saif,

Your PAN application Marked for Discrepancy due to Aadhar not attach, Kindly send the Aadhar card copy to [protected]@nsdl.co.in to resolved your grievance.

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Address: 607302

Sir,
I had applied for pan using online facility on 19/03/2018, acknowledgment number : n-[protected]
Name raja ram yadav
I done using physically document submit option
And i sent the document with photo by post after i track in nsdl it shows
We have not yet received the supporting documents with respect to your pan application. Kindly submit the requisite documents to nsdl to enable us to process your pan application at the earliest
Please resolve my problem

May 5, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Apr 02, 2018

NSDL e-Governance Infrastructure Customer Care's response The concern shared will be analyzed and the status of the same will be sent to the email ID as furnished in PAN application Form.

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Pritesh Rajdip

from Patan, Maharashtra

Mar 27, 2018

I am trying to complete my NPS registration but unable to do so. everytime i try to completet the pending registration, it is showing error as mentioned below.

''Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again after sometime.''

acknowledgement no[protected]

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Dear sir / madam,

I have face problem to update my aadhar number in my pran account.
An error comes during update the aadhar number is : "modification request is pending for the pran :[protected]. Acknowledgement id for subscriber modification by aadhaar is [protected].
Therefore, i request you to kindly look into the matter and resolve the issue.

Thanks & regards,

Deepak garg

May 9, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Mar 27, 2018

NSDL e-Governance Infrastructure Customer Care's response This has reference to the query/grievance raised at â€œConsumer Forumâ€. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.

Mar 28, 2018

Updated by Deepak71008 Dear sir / madam,

I have face problem to update my aadhar number in my pran account.
An error comes during update the aadhar number is : "modification request is pending for the pran :[protected].

In this regard, we have already make a grievance complaint to cra-nsdl, dated 26.03.2018, but problem is there.

Therefore, we request you to kindly look into the matter and resolve the issue.

Thanks & regards,
Deepak Garg

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Address: Gurgaon, Haryana

Dear sir
My name is sangita devi. My pan card not recieved due to non presence. So please dispatch my pan below mention address.

Pan card no - efipd3001k

Acknowledgment no-[protected]

Addrees :-

Near kapashera border udyog vihar phase 1 plote no 4 airtel building gurgoan pin code 122001

Contact no -[protected]
Alternate no - [protected]

May 6, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Mar 27, 2018

NSDL e-Governance Infrastructure Customer Care's response Dear Sangita,

Your PAN card dispatched by courier was returned undelivered to NSDL after which it was re-dispatched by Registered/Speed Post. However, the PAN card was again returned undelivered to NSDL on 26-Feb-2018. Further we would like to inform you that PAN card can be dispatched to communication address only, If your address has changed then you may apply for 'Request for New PAN Card or / and Changes

Apr 07, 2018

Updated by krishna207 Dear Sir

Please Dispatch My Pan card below mention address . for your kind information.Address Is Also Given As a proof

Address-

d/o Jagdish chand villiage Parsola Malyaur Bilaspur Himachal Pradesh pin code 174004

Contact no -[protected]
alternate no-[protected]

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K

krishna207

from Mainpuri, Uttar Pradesh

Mar 31, 2018

Dear Sir

Please Dispatch My Pan card below mention address . for your kind information.Address Is Also Given As a proof

Address-

d/o Jagdish chand villiage Parsola Malyaur Bilaspur Himachal Pradesh pin code 174004

Contact no -[protected]
alternate no-[protected]

pan card not received due to non presence in address - Comment #3055844 - Image #0

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Address: Kannur, Kerala, 670014

Dear sir,
I have applied for a new pan card in the name of sudhakaran kandothankandy which was dispatched in our address. I couldn’t receive the pan card as our home was closed when the local post man reached our home. Later, after couple of days we contact the post man regarding the post. He told that he kept with him for four days and returned to the sender address.
I kindly request you to resend the pan card to the address mentioned below.

Applicant name: sudhakaran kandothankandy
Application coupon number: u - n[protected]

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Mar 25, 2018

Updated by Sheril Sudhakaran Missed the address
Sudhakaran K
Kandothankandy House
near chalad temple,
P.O chalad, kannur, 670014

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Address: Salem, Tamil Nadu, 636007

Hello sir, i have lost my pan card so, i have tried to reprint the pan card via online, though there is some error my application got rejected but the payment is done and the transaction is suceeded. I have paid rs.115 through my iob debit card. But i haven't recieved my refund amount to bank and my token number is [protected] in which i had paid the amount. So i request you to refund my amount as soon as possible.

May 3, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Mar 27, 2018

NSDL e-Governance Infrastructure Customer Care's response To help resolve your query/concern, kindly provide us with your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in

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Address: 768001

Sir, i sameer ahmed, working in central reserve police force under government sector i have not access my pran account no.[protected] due to mobile no. [protected] has forgot and i tried many times in sites but shown incorrect i-pin or otp not received by me. It is therefore requested that please change my mobile no. (New mobile no. [protected]). I have faced financial problem. Pse resolve my problem.

Thanking you

Date:24/03/18

Sameer ahmed
Mob. No: [protected]

Apr 29, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Mar 27, 2018

NSDL e-Governance Infrastructure Customer Care's response This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai â€“ 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.

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Address: New Delhi, Delhi, 110059

Dear sir/ma'am

I applied for my pan card on 3 november, 2017 and it was supposed to be delivered by 11 november, 2017 (According to the sms i received). But it wasn't delivered. I could neither contact the office, where i applied for the same, nor the post office, from which it was sent to be delivered at my house.

For this reason, i politely request you to re - deliver it.
Thank you

Yours sincerely
Aaron

May 6, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Mar 23, 2018

Updated by Aaron George My name is Aaron Kochukalam George
Acknowledgement number- [protected]

Verified Support

Mar 27, 2018

NSDL e-Governance Infrastructure Customer Care's response Dear Aaron,

Kindly provide us with your Acknowledgement number to check & resolve your grievance.

NSDL e-Governance Infrastructure Complaints & Reviews

File a complaint to NSDL e-Governance Infrastructure

NSDL e-Governance Infrastructure reviews & complaints page 137

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