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NSDL e-Governance Infrastructure Complaints & Reviews

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Updated: Dec 13, 2025
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NSDL e-Governance Infrastructure reviews & complaints page 139

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S
Sohailmkhan
from Pune, Maharashtra
Mar 19, 2018
Resolved
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Address: Buldhana, Maharashtra, 443301

Sir/madam,

I have applied for new pan card on 17th june 2017 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you
Vitthal Pagore
Apr 25, 2018
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Mar 22, 2018
NSDL e-Governance Infrastructure Customer Care's response
To help resolve your query/concern, reach us on [protected]@nsdl.co.in
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    D
    dewanganmanish
    from Bengaluru, Karnataka
    Mar 19, 2018
    Resolved
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    Address: Hyderabad, Andhra Pradesh, 500084
    Website: www.onlineservices.nsdl.com

    Hi

    I am trying to apply address change of my pan using online but after payment its getting stuck with error. (Details are below)

    Money has been deducted twice but not able to proceed further.
    Below are details

    Name manish kumar dewangan

    Fathers name jitendra kumar dewangan

    Dob: 08/03/1981

    Application date: 13/3/1981

    Address change request pan number: ajzpd0373m

    Payment mode: internet banking

    Error message: "your request could not be processed. Please try after sometime"

    Amount deducted : 120.62

    Registered email id: manish. [protected]@gmail.com

    Token number: [protected] and [protected]
    Mar 19, 2018
    Complaint marked as Resolved 
    will refile the complaint.
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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      R
      Rpsh1411
      from Jaipur, Rajasthan
      Mar 17, 2018
      Resolved
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      Resolved

      Address: Barmer, Rajasthan

      I have submitted my csrf form for getting pran no. On 5 feb.2018 at barmer gpf office but till now i haven't got neither my pran no. Nor my acknowledge no. They haven't given me satisfactory reply i have not received my salary since last 4 months.
      Please pay some attention to it i have message to you previously but u don't notice to it. What should i do.
      My employment id rjbm[protected]# my mobile no. Is 9928333# ridhi prasad sharma
      Apr 25, 2018
      Complaint marked as Resolved 
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Verified Support
      Mar 20, 2018
      NSDL e-Governance Infrastructure Customer Care's response
      This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.
      I had applied pan card on 03/03/2018 and my token no is ([protected]) through online e kyc mode but is not verified because of address in aadhar card is big .still not get my refund
      NSDL e-Governance Infrastructure Customer Care's response, Mar 22, 2018
      Verified Support
      To help resolve your query/concern, kindly provide us with your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [email protected]
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        S
        Shabirstar
        from Delhi, Delhi
        Mar 17, 2018
        Resolved
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        Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

        I tried to fill the pan application through the nsdl website and selected the e-kyc aadhar verification process. I have done payment. Now on e-kyc aadhar verification process page i receive the same stupid message 'your request cannot be processed, please try after sometime.' even though i do recieve the otp on aadhar registered mobile. Since i get the error page not the one where i can enter the otp, i am stuck from last month or so. E-services should make your life easy but it seems i have to wait a year or so to get my pan card via online paperless services. When you mail them, they reply after a month or so. This is not what is expected from the said agency. Kindly look into the matter

        Details:
        Token no: [protected]
        Shabir ahmad bhat
        +1 photos
        Apr 21, 2018
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Verified Support
        Mar 21, 2018
        NSDL e-Governance Infrastructure Customer Care's response
        To help resolve your query/concern, kindly provide us with your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID. You may send these details through e-mail at [protected]@nsdl.co.in
        Jun 05, 2021
        Updated by Shabirstar
        problem solved, thanks
        I have been struggling with completing a PAN application online.

        I still get this message when I complete my PAN application. This happens when i click "Continue with e-sign/e-kyc" button.

        "Your Request Could not be Processed. Please try after sometime."
        NSDL e-Governance Infrastructure Customer Care's response, Mar 22, 2018
        Verified Support
        To help resolve your query/concern, kindly provide us with your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [email protected]
        How get my i pin and t pin without otp
        And what happen if i closed my accout after 7 years of service
        NSDL e-Governance Infrastructure Customer Care's response, Mar 23, 2018
        Verified Support
        This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.
        HI sir
        My prancard No.[protected].in this card my date of birth is incorrect, so change my correct date of birth, MY correct date of birth is 02 june 1976.I sent document school leaving certificate &adhaarcard through Email.ITis proof of my true d.o.b. my male id is [protected]@gmail.com
        NSDL e-Governance Infrastructure Customer Care's response, Mar 23, 2018
        Verified Support
        Dear Naresh,

        This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at 022-24993499 or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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          S
          Srccl Raipur
          from Raipur, Chhattisgarh
          Mar 17, 2018
          Resolved
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          Resolved

          Address: 492001

          I have lossed my pan card and alredy applied for issue of duplicate pan card on 10.03.2018 through online mode.

          Sent the signed copy of acknowledgement to nsdl centre, they are saying that form is old one

          Ackn no - n-[protected]
          Pan no - aadch7493j

          Yet not received my pan card. Pls send asap on below mention address harshal solar power private limited, 1, vivekanand nagar, shailendra nagar road, raipur
          Apr 21, 2018
          Complaint marked as Resolved 
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Verified Support
          Mar 21, 2018
          NSDL e-Governance Infrastructure Customer Care's response
          Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
          I am apply for online pan in process & I m pay 115 rupees with payment ref:- no 1010017951603080120181250541515396054725 but next process my mobile no is not seeded in aadhar card, then my token is rejected. Write to 15 days to refund money but my money is not refund what can I do for.
          NSDL e-Governance Infrastructure Customer Care's response, Mar 22, 2018
          Verified Support
          Dear Tripty,

          To help resolve your query/concern, kindly provide us with your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [email protected]
          Please provide me update on my pan card application.

          Acknowledgement: [protected]
          NSDL e-Governance Infrastructure Customer Care's response, Mar 22, 2018
          Verified Support
          Dear Deepak,

          Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.
          Hello,

          I have filled all the details required for the online PAN card application.
          I received the following acknowledgement number from NSDL.
          No: [protected]
          When i typed in this number to track my application, it said "no record available"

          Kindly help me out
          NSDL e-Governance Infrastructure Customer Care's response, Mar 22, 2018
          Verified Support
          PAN card vide Ack no N-881051170035573 has been dispatched on March 16, 2018 by Velex Courier vide AWB no. 23302122767 .
          I have been struggling with completing a PAN application online.

          I still get this message when I complete my PAN application. This happens when i click "Continue with e-sign/e-kyc" button.

          "Your Request Could not be Processed. Please try after sometime."
          NSDL e-Governance Infrastructure Customer Care's response, Mar 22, 2018
          Verified Support
          To help resolve your query/concern, kindly provide us with your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [email protected]
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            K
            Kumar Akhsay
            from Jodhpur, Rajasthan
            Mar 17, 2018
            Resolved
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            Address: Buxar, Bihar, 802102

            Dear sir,
            I have applied for a new pan card in the name of aabha devi which was dispatched. I couldn’t receive the pan card as post man he did not inform me and he returned back.

            Therefore, i requesting your resend my pan card to same address and i mentioned our details below.

            Applicant name: aabha devi
            Acknowledgement number: [protected]
            Date of dispatch :11-aug-2017
            Mobile no: [protected]
            Mail id :[protected]@gmail.com
            +1 photos
            Apr 25, 2018
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Verified Support
            Mar 21, 2018
            NSDL e-Governance Infrastructure Customer Care's response
            Your PAN card is dispatched through Speed Post on 11-AUG-2017 vide AWB No. EA[protected]IN . We request you to submit an application for ‘Request For New PAN Card or/and Changes Or Correction in PAN Data’ mentioning your correct & complete address.
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              2
              212@foram
              from Mumbai, Maharashtra
              Mar 19, 2018
              Resolved
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              Resolved

              Address: Ahmedabad, Gujarat, 380013

              Hello
              I have applied for name correction in PAN after my wedding by Agent .Mr. Rathod contact no is [protected]
              He has taken 600 rs for PAN correction
              then after insted of name coorection PAN department have provided me new PAN card with new nummber which is not reqiored at all
              and its not at all my mistake\
              That new PAN card no is HCLPS8789E
              now i have two pan card one PAN no is DDFPS5359B name with "FORAM KALPESHKUMAR SUKHADIYA" another is HCLPS8789E name with" FORAM RUCHIR SHAH"

              Now i have decided to surrender my new pan HCLPS8789E bcz i dont have any use of that so i would like to surrender that to IT Department

              so i went to IT deprtment of ahmedabad Nehrunagar branch and discussed about all issue they have guided me that first of all i should have applied for PAN correction then I can surrender this PAN

              So now this time i have decided to go with NSDL online service

              i have applied for name coorection in PAN DDFPS5359B with acknowledgement number [protected]

              after 3 months NSDL have replied me with some reuirements

              now i have mailed them all require documents they have also reffered all documents and esclate my issue with IT department

              now i have surrender my PAN HCLPS8789E to IT Department

              afterwords i have called TIN / NSDL many times for my PAN but they are not providing me PAN

              Issue is pending at IT Desk They are not giving information to NSDL about my suurender letter or surrender of my PAN HCLPS8789E

              SO now complaint is only for IT department why they are not working

              i have surrender my PAN to them on the date of 03 november 2017 PAN HCLPS8789E

              You can also see that this PAN number is still shown as active what our IT department is doing just getting bribe and salery

              i want my PAN no DDFPS5359B by name correction FORAM KALPESHKUMAR SUKHADIYA to FORAM RUCHIR SHAH

              as you can also aware that without pan my all works are pending
              please help me
              Apr 25, 2018
              Complaint marked as Resolved 
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Verified Support
              Mar 21, 2018
              NSDL e-Governance Infrastructure Customer Care's response
              To help resolve your query/concern, reach us on [protected]@nsdl.co.in
              Gentlemen
              My name is Mrs. Naheed bano Aijaz Kolharkar

              Acknowledgment No. [protected]

              Pan no. FDXPK0657L

              Your prompt response in this regard highly appreciable
              NSDL e-Governance Infrastructure Customer Care's response, Mar 22, 2018
              Verified Support
              Dear Aijaz,

              Your PAN card is dispatched through Speed Post on 01-May-2017 vide AWB No. EA324412123IN . We request you to submit an application for ‘Request For New PAN Card or/and Changes Or Correction in PAN Data’ mentioning your correct & complete address.
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                R
                Raz Chetri Samrat
                from Gurgaon, Haryana
                Mar 16, 2018
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                Dear sir,
                I have applied for a new pan card in the name of pooja bisht which dispatched our address in february 2017. I couldn’t receive the pan card as our home was closed when the local post man reached our home. Later, after couple of days we contact the post man regarding the post. He told that he kept with him for four days and returned to the sender address.

                Therefore, i requesting your resend my pan card to same address and i mentioned our details below.

                Applicant name: pooja bisht
                Acknowledgement number:[protected]
                Date of application: 05 dec 2017
                Mobile no: [protected]
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Mar 16, 2018
                Updated by Raz Chetri Samrat
                Pan card dispatch our adress in dec 2017
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                  A
                  Atul Kumar Tripathi
                  from Delhi, Delhi
                  Mar 16, 2018
                  Resolved
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                  Resolved

                  single pan allotted to two different persons

                  Dear sir,

                  I would like to draw you attention towards an unusual event of having the same pan card number bgspk5522n issued to two different persons.

                  This is in reference to the my pan card number bgspk5522n issued to me in 2009. I have been using this pan card number since 2009 and paying taxes under this pan.

                  During e-filing registration i got information that there is another person using the...
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                  A
                  abhi8232
                  from Gulabpura, Rajasthan
                  Mar 14, 2018
                  Resolved
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                  Resolved

                  Dear sir/madam

                  I applied for a new pan card through e-kyc system of nsdl. After successfully completing all the steps i got an acknowledgement number: n-[protected]. But when i am checking my pan status it is saying "no record found". Please confirm if my application has been accepted.
                  Reply if any other information is required.

                  Thanks

                  Yours sincerely
                  Abhishek meena
                  Mar 15, 2018
                  Complaint marked as Resolved 
                  Talked to customer support they told it takes time to show status of pan.
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Verified Support
                  Mar 19, 2018
                  NSDL e-Governance Infrastructure Customer Care's response
                  Dear Abhishek,

                  Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.
                  Apply 2 times pan error but 2 time amount cut 115.90.+115.90 =231.8 amount refund to in this account [protected] in this amount withdraw in this card 607270******9763 please refund this amount

                  no record found for pan card application - Comment #3041630 - Image #0
                  no record found for pan card application - Comment #3041630 - Image #1
                  NSDL e-Governance Infrastructure Customer Care's response, Mar 22, 2018
                  Verified Support
                  To help resolve your query/concern, kindly provide us with your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [email protected]
                  Sir thanks for refund amount 115.90 but you pending amount 115.90 rs sir plz.. refund another amount of 115.90 rs
                  Dear sir/madum today applied pan card one time (x000488x DEBITED for Rs.106.90/- ECOM-NSDLPAN- Balance is Rs.190.58(08/07/2018:20:33:48) today transaction detail but not complete the application sir please help and refund amount of Rs109.58

                  no record found for pan card application - Comment #3150835 - Image #0
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                    J
                    jenibajeni
                    from Nagercoil, Tamil Nadu
                    Mar 14, 2018
                    Resolved
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                    Resolved

                    Address: 629801

                    Dear sir,
                    My mother applied for a pan card in the name of latha elisa kumari muthaiyan which dispatched our address in 27/06/2017. I couldn’t receive the pan card from the local post man.
                    Therefore, i requesting your resend my pan card to same address and i mentioned our details below.

                    Applicant name: latha elisa kumari muthaiyan
                    Address: 5-23/37, pattan vilai, kattimancode (P. O), k. K dist

                    Acknowledgement number: [protected]
                    Mobile no: [protected]
                    Region: southern region
                    Apr 5, 2018
                    Complaint marked as Resolved 
                    Dear Sir, My Mother applied for a PAN Card in the name of LATHA ELISA KUMARI MUTHAIYAN which dispatched our address on 27/06/2017. I couldn’t receive the PAN Card from the local Post Man. Therefore, I requesting you resend my PAN Card to same address and I mentioned our details below. Applicant Name: LATHA ELISA KUMARI MUTHAIYAN Address: 5-23/37, Pattan vilai, Kattimancode (P.O), K.K Dist Application Coupon number : A004530922 PAN Card No : DWAPM0811G Region: Southern Region Email : [email protected]
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Mar 16, 2018
                    Updated by jenibajeni
                    Dear Sir,
                    My Mother applied for a PAN Card in the name of LATHA ELISA KUMARI MUTHAIYAN which dispatched our address on 27/06/2017. I couldn’t receive the PAN Card from the local Post Man.
                    Therefore, I requesting you resend my PAN Card to same address and I mentioned our details below.

                    Applicant Name: LATHA ELISA KUMARI MUTHAIYAN
                    Address: 5-23/37, Pattan vilai, Kattimancode (P.O), K.K Dist

                    Application Coupon number : A[protected]
                    PAN Card No : DWAPM0811G
                    Mobile NO: [protected]
                    Region: Southern Region
                    Email : [protected]@gmail.com
                    Verified Support
                    Mar 19, 2018
                    NSDL e-Governance Infrastructure Customer Care's response
                    Kindly provide us with your Acknowledgement number to check & resolve your grievance.
                    Mar 21, 2018
                    Updated by jenibajeni
                    I have not received the PAN card which was sent by the Registered post vide consignment no. RM[protected]IN ON 27/06/2017.

                    Kindly re-dispatch the PAN card at the earliest. Thanking you.

                    Name: LATHA ELISA KUMARI MUTHAIYAN
                    PAN Number: DWAPM0811G
                    Coupon No: U - A[protected]
                    Dispatched date: 27/06/2017
                    Region: SOUTHERN REGION
                    Pan card Applied By: UTI TSL
                    Apr 05, 2018
                    Updated by jenibajeni
                    How to change the resolved status for the above mentioned complaint..
                    I completed the form and completed the payment.
                    but didn't recd any otp.
                    So please send the otp or refund my money ASAP.
                    my Token number is ;- [protected]

                    Amit kumawat
                    [protected]

                    pan card not received to my home - Comment #3040068 - Image #0
                    NSDL e-Governance Infrastructure Customer Care's response, Mar 22, 2018
                    Verified Support
                    Dear Amit,

                    To help resolve your query/concern, kindly provide us with your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [email protected]
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                      V
                      Vysk
                      from Ernakulam, Kerala
                      Mar 14, 2018
                      Resolved
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                      Resolved

                      I have been contributing to apy since 17/1/2018 and my pran is[protected] as per the official system generated email i received from communications. Cra. However i have not been able to access my account or generate a statement for my account as all sites and the app keeps saying pran not found. I still keep getting the email notifications every month that the monthly contribution has been made.

                      Please look into this a resolve at the earliest.
                      Apr 23, 2018
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Verified Support
                      Mar 15, 2018
                      NSDL e-Governance Infrastructure Customer Care's response
                      This has reference to the query/grievance raised at “Consumer Forum”. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                        P
                        Prasadsvn
                        from Hyderabad, Telangana
                        Mar 13, 2018
                        Resolved
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                        Resolved

                        Address: 500056

                        Sir/madam,

                        I have applied for new pan card on 13th march 2018 through e-sign/e-kyc mode. I have got my acknowledgement number (N-[protected]) on completion of the process i have received message like below.

                        "thank you for using online facility for pan application.

                        If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                        But when i checked my application status today, it was shown "sorry, no record found."

                        Please check my application

                        Thanking you
                        Akdkv prasad
                        Apr 25, 2018
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Verified Support
                        Mar 16, 2018
                        NSDL e-Governance Infrastructure Customer Care's response
                        Dear prasad,

                        The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.
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                          D
                          Dadapeer Achukattla
                          from Hyderabad, Telangana
                          Mar 13, 2018
                          Resolved
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                          Resolved

                          Pan application - ack. No. N-[protected] dated : 02/03/2018
                          I have already provided my electricity bill (With a dadapeer on it).
                          So i have also added a latest gas connection bill also where my full name (Dadapeer achukattla) is there. So why do you require another document for proof of address. Is the gas connection bill not accepted for proof of address.

                          Please check and let me know if i have to send it again...
                          Apr 20, 2018
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Verified Support
                          Mar 16, 2018
                          NSDL e-Governance Infrastructure Customer Care's response
                          The concern shared will be analyzed and the status of the same will be sent to the email ID as furnished in PAN application Form.
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                            H
                            Har Deep
                            from Ambala, Haryana
                            Mar 13, 2018
                            Resolved
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                            Resolved

                            Address: Hoshiarpur, Punjab

                            I applied for the pan card approx 2days before and paid the fees through my debit card but the e-kyc failed due to which it displyed the following message :since not able to send otp. You cannot proceed with e-sign. Kindly proceed with generating physical application and sent the application to the mentioned address in next page.. But please note that i proceed the process correctly..
                            Apr 19, 2018
                            Complaint marked as Resolved 
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Verified Support
                            Mar 16, 2018
                            NSDL e-Governance Infrastructure Customer Care's response
                            To help resolve your query/concern, kindly provide us with your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in
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                              C
                              cognitive
                              from Ernakulam, Kerala
                              Mar 13, 2018
                              Resolved
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                              Address: Ernakulam, Kerala, 683585

                              I applied for pan card through nsdl website via online on 10th march 2018, and made a payment of rs 115.90. But after this process i cant continue with e-kyc or e-sign. The message displayed as "your request can't be processed, please try after sometime".

                              Name : seema mohanan
                              Token number : [protected]
                              Date of birth : 06/02/1973
                              Email id : [protected]@cognitiveadvisory.com
                              Apr 16, 2018
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Verified Support
                              Mar 16, 2018
                              NSDL e-Governance Infrastructure Customer Care's response
                              The concern shared will be analyzed and the status of the same will be sent to the email ID as furnished in PAN application Form.
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                                S
                                siba9658
                                from Talcher, Odisha
                                Mar 13, 2018
                                Resolved
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                                Resolved

                                Address: Mumbai City, Maharashtra
                                Website: nsdl.co.in

                                I used nsdl website to apply pan card. Temporary token is [protected]. I use e-kyc option for my aadhar verification. I have paid an amount of rs.118.90 using my debit card. My balance was deducted from the bank on 31/10/2017 but aadhar verification was not completed due to not receiving any otp on my registered aadhar card mobile no. Now it shows me a message when i am checking the status "your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days." but its been more than 4 month but i still did not got the refund. I can show my account statement if you want. Plz refund my money.
                                Apr 25, 2018
                                Complaint marked as Resolved 
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Verified Support
                                Mar 16, 2018
                                NSDL e-Governance Infrastructure Customer Care's response
                                To help resolve your query/concern, kindly provide us with your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in
                                Mar 23, 2018
                                Updated by siba9658
                                I gave everything on e-mail but still didn't got refund
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                                  C
                                  cprvnkmr
                                  from Mysore, Karnataka
                                  Mar 16, 2018
                                  Resolved
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                                  I tried to fill the pan application through the NSDL website and selected the e-kyc aadhar verification process.
                                  The payment got deducted, it took me to Continue with e-Sign/e-KYC and it kept saying 'your request cannot be processed, please try after sometime.'

                                  My token no is: [protected]
                                  Email: [protected]@gmail.com
                                  Dob: 15/01/1990

                                  Kindly look into this issue. If not make arrangements to refund the amount that was deducted from the bank.
                                  Apr 24, 2018
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Verified Support
                                  Mar 21, 2018
                                  NSDL e-Governance Infrastructure Customer Care's response
                                  To help resolve your query/concern, reach us on [protected]@nsdl.co.in
                                  I have find my pran no. through pay slip but don't find pran kit, t-pin or i-pin. My pran no.is[protected].please kindly reissue pran kit and send my postal address. Thanks

                                  Umesh Singh Uike
                                  S/o P.S.Uike
                                  NSDL e-Governance Infrastructure Customer Care's response, Mar 23, 2018
                                  Verified Support
                                  Dear Umesh,

                                  This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.
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                                    K
                                    kiranbk
                                    Mar 13, 2018
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                                    Address: Mumbai City, Maharashtra, +91
                                    Website: www.onlineservices.nsdl.com

                                    I applied for new pan after filling the details and payment it asks us to verify the ekyc/esign, some times after i did not get any otp. Once i checked my application it said your application could not processed what to do?

                                    My details are as follows,
                                    Token number: [protected]
                                    Date of birth : 27/02/1999
                                    Email : anandbk. [protected]@gmail.com
                                    Transcation number : 027649

                                    Please resolve issue as soon as possible because i need pan card urgently.
                                    +1 photos
                                    Apr 21, 2018
                                    Complaint marked as Resolved 
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Mar 13, 2018
                                    Updated by kiranbk
                                    I called helpline but they unable to response my complaint, they cut the call.
                                    Verified Support
                                    Mar 16, 2018
                                    NSDL e-Governance Infrastructure Customer Care's response
                                    Dear Kiran,

                                    The concern shared will be analyzed and the status of the same will be sent to the email ID as furnished in PAN application Form.
                                    SURPRISE!!

                                    While tried to create ipin, system is showing an error message 'PRAN not found in database'.

                                    While tried to register grevienve at https://cra-nsdl.com/CRA/cgmsMenuOnloadForSub.do. showing an error message "Please enter valid PRAN".

                                    Acknowledgement No : 11482598
                                    NSDL e-Governance Infrastructure Customer Care's response, Mar 23, 2018
                                    Verified Support
                                    This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at 022-24993499 or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                                      A
                                      Ambati Sandhya Rani
                                      from Bengaluru, Karnataka
                                      Mar 13, 2018
                                      Resolved
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                                      Dear sir/madam,
                                      I have applied new pan card for my parents on 11/3/2018 through e-kyc. I have completed aadhar verification and payment successfully.
                                      However when i track aplication using 15 digit acknowledgement numbers, it says no record found.
                                      Kindly look into the issue.
                                      Acknowledgement numbers are:
                                      N-[protected] - eregala lakshmamma
                                      N-[protected]-eregala sudershan reddy

                                      Thanks,
                                      E. Srinivas
                                      Apr 17, 2018
                                      Complaint marked as Resolved 
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Verified Support
                                      Mar 14, 2018
                                      NSDL e-Governance Infrastructure Customer Care's response
                                      Dear E. Srinivas,

                                      Your PAN application vide ack num - [protected] is rejected by Income Tax Department (ITD) as Aadhaar Number (UID number) mentioned in the PAN application is already exists for another PAN. For further details, kindly write us at [protected]@nsdl.co.in . Your PAN application vide Ack Num - [protected] is processed by NSDL and send to Income Tax Department for Allotment of PAN.
                                      I have successfully completed the Individual Pension Account opening process using eNPS.The Permanent Retirement Account Number (PRAN) alloted is[protected].

                                      But when I try to generate password It giving an error: PRAN not found in database
                                      NSDL e-Governance Infrastructure Customer Care's response, Mar 23, 2018
                                      Verified Support
                                      Dear Suyog,

                                      This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at 022-24993499 or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
                                      Respected sir
                                      i applied for pan yet not received the pan after allotment and all process is completed
                                      [protected]
                                      NSDL e-Governance Infrastructure Customer Care's response, Mar 22, 2018
                                      Verified Support
                                      Your PAN card is dispatched through Speed Post on 20-Dec-2017 vide AWB No. EA597833564IN . We request you to submit an application for ‘Request For New PAN Card or/and Changes Or Correction in PAN Data’ mentioning your correct & complete address.
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