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NSDL e-Governance Infrastructure Complaints & Reviews

3.5
Updated: Jan 16, 2026
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NSDL e-Governance Infrastructure reviews & complaints page 138

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K
kuzali kp
from Chidambaram, Tamil Nadu
Mar 26, 2018
Resolved
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Resolved

Address: 607302

Sir,
I had applied for pan using online facility on 19/03/2018, acknowledgment number : n-[protected]
Name raja ram yadav
I done using physically document submit option
And i sent the document with photo by post after i track in nsdl it shows
We have not yet received the supporting documents with respect to your pan application. Kindly submit the requisite documents to nsdl to enable us to process your pan application at the earliest
Please resolve my problem
May 5, 2018
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Apr 02, 2018
NSDL e-Governance Infrastructure Customer Care's response
The concern shared will be analyzed and the status of the same will be sent to the email ID as furnished in PAN application Form.
I am trying to complete my NPS registration but unable to do so. everytime i try to completet the pending registration, it is showing error as mentioned below.

''Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again after sometime.''

acknowledgement no[protected]
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    D
    Deepak71008
    from Delhi, Delhi
    Mar 26, 2018
    Resolved
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    Resolved

    Dear sir / madam,

    I have face problem to update my aadhar number in my pran account.
    An error comes during update the aadhar number is : "modification request is pending for the pran :[protected]. Acknowledgement id for subscriber modification by aadhaar is [protected].
    Therefore, i request you to kindly look into the matter and resolve the issue.

    Thanks & regards,

    Deepak garg
    May 9, 2018
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Verified Support
    Mar 27, 2018
    NSDL e-Governance Infrastructure Customer Care's response
    This has reference to the query/grievance raised at “Consumer Forum”. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
    Mar 28, 2018
    Updated by Deepak71008
    Dear sir / madam,

    I have face problem to update my aadhar number in my pran account.
    An error comes during update the aadhar number is : "modification request is pending for the pran :[protected].

    In this regard, we have already make a grievance complaint to cra-nsdl, dated 26.03.2018, but problem is there.

    Therefore, we request you to kindly look into the matter and resolve the issue.

    Thanks & regards,
    Deepak Garg

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      K
      krishna207
      from Mainpuri, Uttar Pradesh
      Mar 26, 2018
      Resolved
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      Address: Gurgaon, Haryana

      Dear sir
      My name is sangita devi. My pan card not recieved due to non presence. So please dispatch my pan below mention address.

      Pan card no - efipd3001k

      Acknowledgment no-[protected]

      Addrees :-

      Near kapashera border udyog vihar phase 1 plote no 4 airtel building gurgoan pin code 122001

      Contact no -[protected]
      Alternate no - [protected]
      May 6, 2018
      Complaint marked as Resolved 
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Verified Support
      Mar 27, 2018
      NSDL e-Governance Infrastructure Customer Care's response
      Dear Sangita,

      Your PAN card dispatched by courier was returned undelivered to NSDL after which it was re-dispatched by Registered/Speed Post. However, the PAN card was again returned undelivered to NSDL on 26-Feb-2018. Further we would like to inform you that PAN card can be dispatched to communication address only, If your address has changed then you may apply for 'Request for New PAN Card or / and Changes
      Apr 07, 2018
      Updated by krishna207
      Dear Sir

      Please Dispatch My Pan card below mention address . for your kind information.Address Is Also Given As a proof

      Address-

      d/o Jagdish chand villiage Parsola Malyaur Bilaspur Himachal Pradesh pin code 174004

      Contact no -[protected]
      alternate no-[protected]
      Dear Sir

      Please Dispatch My Pan card below mention address . for your kind information.Address Is Also Given As a proof

      Address-

      d/o Jagdish chand villiage Parsola Malyaur Bilaspur Himachal Pradesh pin code 174004

      Contact no -[protected]
      alternate no-[protected]
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        S
        Sheril Sudhakaran
        from Chennai, Tamil Nadu
        Mar 25, 2018
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        Address: Kannur, Kerala, 670014

        Dear sir,
        I have applied for a new pan card in the name of sudhakaran kandothankandy which was dispatched in our address. I couldn’t receive the pan card as our home was closed when the local post man reached our home. Later, after couple of days we contact the post man regarding the post. He told that he kept with him for four days and returned to the sender address.
        I kindly request you to resend the pan card to the address mentioned below.

        Applicant name: sudhakaran kandothankandy
        Application coupon number: u - n[protected]
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Mar 25, 2018
        Updated by Sheril Sudhakaran
        Missed the address
        Sudhakaran K
        Kandothankandy House
        near chalad temple,
        P.O chalad, kannur, 670014
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          A
          Amirsarif
          from Mumbai, Maharashtra
          Mar 25, 2018
          Resolved
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          Resolved

          Address: Salem, Tamil Nadu, 636007

          Hello sir, i have lost my pan card so, i have tried to reprint the pan card via online, though there is some error my application got rejected but the payment is done and the transaction is suceeded. I have paid rs.115 through my iob debit card. But i haven't recieved my refund amount to bank and my token number is [protected] in which i had paid the amount. So i request you to refund my amount as soon as possible.
          May 3, 2018
          Complaint marked as Resolved 
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Verified Support
          Mar 27, 2018
          NSDL e-Governance Infrastructure Customer Care's response
          To help resolve your query/concern, kindly provide us with your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in
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            S
            sameer23march1984
            from Burla, Odisha
            Mar 24, 2018
            Resolved
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            Resolved

            Address: 768001

            Sir, i sameer ahmed, working in central reserve police force under government sector i have not access my pran account no.[protected] due to mobile no. [protected] has forgot and i tried many times in sites but shown incorrect i-pin or otp not received by me. It is therefore requested that please change my mobile no. (New mobile no. [protected]). I have faced financial problem. Pse resolve my problem.

            Thanking you

            Date:24/03/18

            Sameer ahmed
            Mob. No: [protected]
            Apr 29, 2018
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Verified Support
            Mar 27, 2018
            NSDL e-Governance Infrastructure Customer Care's response
            This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai – 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.
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              A
              Aaron George
              from Delhi, Delhi
              Mar 23, 2018
              Resolved
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              Resolved

              Address: New Delhi, Delhi, 110059

              Dear sir/ma'am

              I applied for my pan card on 3 november, 2017 and it was supposed to be delivered by 11 november, 2017 (According to the sms i received). But it wasn't delivered. I could neither contact the office, where i applied for the same, nor the post office, from which it was sent to be delivered at my house.

              For this reason, i politely request you to re - deliver it.
              Thank you

              Yours sincerely
              Aaron
              May 6, 2018
              Complaint marked as Resolved 
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Mar 23, 2018
              Updated by Aaron George
              My name is Aaron Kochukalam George
              Acknowledgement number- [protected]
              Verified Support
              Mar 27, 2018
              NSDL e-Governance Infrastructure Customer Care's response
              Dear Aaron,

              Kindly provide us with your Acknowledgement number to check & resolve your grievance.
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                A
                alfaizkhan1123
                from Gagret, Himachal Pradesh
                Mar 23, 2018
                Resolved
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                Resolved

                Address: Jaipur, Rajasthan, 302003

                I am mohd alfaiz khan i apply for pan card online by nsdl website after verification and detailed of payment done my amount got deducted but my pan registration is failed. And till now i have not get my refund please refund it as soon as possible. My token no is [protected]. I have done it on 21 march please take a action on it and give me back my money. I have charged 116 rupees for pan.
                May 8, 2018
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Verified Support
                Mar 27, 2018
                NSDL e-Governance Infrastructure Customer Care's response
                Dear Mohd Alfaiz,

                To help resolve your query/concern, kindly provide us with your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in
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                  N
                  Negi001
                  from Shahabad, Haryana
                  Mar 23, 2018
                  Resolved
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                  Resolved

                  Website: NSDL

                  Dear sir/madam

                  I have applied for new pan card on 23 march 2018 through e-kyc/e-sign mode. I have got my acknowledgement number ([protected]). But after all process when i check my pan card status it shows 'sorry no record found'.

                  Please check my application and give me the update status regarding my pan.

                  Thank you
                  Pardeep singh neggi
                  Mar 28, 2018
                  Complaint marked as Resolved 
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Verified Support
                  Mar 27, 2018
                  NSDL e-Governance Infrastructure Customer Care's response
                  Dear Pardeep,

                  Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.
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                    B
                    Beena5646
                    from Delhi, Delhi
                    Mar 23, 2018
                    Resolved
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                    Resolved

                    Address: 390011

                    I opened my nps account in swavlamban yojna before 4 years through bank of baroda, manjalpur, vadodara, gujarat branch.
                    I got pran card at that time but not received pin still today and unable to reset the password from web site www.npscra.nsdl.co.in.At the time of login got message that pran not found in database.
                    Pl. Do the needful.
                    Thanking you.
                    Beena atulkumar patel
                    May 4, 2018
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Verified Support
                    Mar 27, 2018
                    NSDL e-Governance Infrastructure Customer Care's response
                    This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai – 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.
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                      D
                      darshann
                      from Mohali, Punjab
                      Mar 23, 2018
                      Resolved
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                      Resolved

                      Address: Nainital, Uttarakhand, 263139

                      Dear sir/ madam

                      I have applied for correction in pan card on 22 march 2018 through e-sign mode and uploaded my scanned documents. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

                      "thank you for using online facility for pan application.

                      If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                      But when i checked my application status today, it was shown "sorry, no record found."

                      Please check my application. Please...

                      Thanking you
                      Darshan nailwal
                      May 7, 2018
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Verified Support
                      Mar 27, 2018
                      NSDL e-Governance Infrastructure Customer Care's response
                      Dear Darshan,

                      Inconvenience caused is highly regretted. We are following up with ITD for earliest resolution
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                        C
                        chanderbedi
                        from Panipat, Haryana
                        Mar 23, 2018
                        Resolved
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                        Resolved

                        Sir / madam,

                        I have submitted my pan application for changes since 8-march-2018. My request acknowledgment number is [protected].

                        Its been more than 15 days and there no update on your website, this is too much time to process a application with small changes like this.

                        Can you please explain me why this taking too much time for nsdl?

                        Why are you too slow when it is digital india?

                        Thanks,
                        May 7, 2018
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Verified Support
                        Mar 27, 2018
                        NSDL e-Governance Infrastructure Customer Care's response
                        Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.
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                          V
                          vijay264151
                          from Hyderabad, Telangana
                          Mar 23, 2018
                          Resolved
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                          Resolved

                          Address: East Godavari, Andhra Pradesh, 533308
                          Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

                          I have applied for name correction in pan card through "www.onlineservices.nsdl.com". I have applied for two times for name correction in pan card but for the two times it got failed.

                          1. Temporary token number [protected][protected]:38:00.19)
                          Message from nsdl
                          "since not able to send otp. You cannot proceed with e-sign. Kindly proceed with generating physical application and sent the application to the mentioned address in next page"
                          Paid amount 118.9/- debited through my account via nsdl billdesk on 23rd february 2018. For that i have received 5.9/- rupees as a refund on 24th february 2018. What about the remaining amount 113/- rupess.

                          2. Temporary token number [protected][protected]:23:06.528)
                          Message from nsdl
                          "your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days."
                          Paid amount 120.62/- debited from my account on 21.03.2018
                          I didn't get the refund till date i. E., 23.03.2018.
                          For these both transactions i want the full refund.
                          I have the e-kyc with registered mobile number. Aadhar verification was not completed properly. This problem arises due to their otp verification failure. I need all my money or correct my pan card with necessary details provided in the token number. Better close this website if they can't fix the bugs in their website.

                          Could any one please help regarding this issue.
                          May 7, 2018
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Verified Support
                          Mar 27, 2018
                          NSDL e-Governance Infrastructure Customer Care's response
                          Dear Vijay,

                          To help resolve your query/concern, kindly provide us with your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in
                          Mar 28, 2018
                          Updated by vijay264151
                          Dear Concern,
                          Requested information was provided to you through mail to "[protected]@nsdl.co.in"

                          Please let me know if any additional information is required.

                          Best Regards,
                          Vijay
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                            B
                            Barun Ranjan
                            from Jamshedpur, Jharkhand
                            Mar 22, 2018
                            Resolved
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                            Resolved

                            Address: Muzaffarpur, Bihar, 842003

                            [resolved] nsdl — e-sign/ekyc applied pan application status shows no record found

                            7 reviews
                            Sktrocking on nov 6, 2017
                            Submit a complaint
                            Sir/madam,

                            I have applied for new pan card on 21th march 2018 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]) on completion of the process i have received message like below.

                            "thank you for using online facility for pan application.

                            If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                            But when i checked my application status today, it was shown "sorry, no record found."

                            Please check my application

                            Thanking you
                            Barun ranjan
                            May 5, 2018
                            Complaint marked as Resolved 
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Verified Support
                            Mar 26, 2018
                            NSDL e-Governance Infrastructure Customer Care's response
                            Kindly provide us with your PROPER 15 Digit Acknowledgement number to check & resolve your grievance.
                            Data not match .fy 2013.2014and 2014.2015.fy[protected]. ..and data not fiding till 2008.2009and 2010 .2011.and 2011.21012..2012.2013.. aerpa8546a smt abhilasha agrawal
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                              S
                              Srijank Bhatia
                              from Noida, Uttar Pradesh
                              Mar 22, 2018
                              Resolved
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                              Resolved

                              Website: www.nsdl.com

                              I have commpleted the payment process for pan card application, but everytime i click on aadhaar validation, i receive the otp but after that i get the error 'your request could not be processed. Please try after sometime'. I am unable to proceed after the otp. This is happening for the last 3 days.

                              My nsdl pan application no is [protected]
                              Please help.
                              Contact on [protected]@gmail.com
                              Apr 23, 2018
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Verified Support
                              Mar 23, 2018
                              NSDL e-Governance Infrastructure Customer Care's response
                              The concern shared will be analyzed and the status of the same will be sent to the email ID as furnished in PAN application Form.
                              I have NPS as well as APY. APY pran number is[protected]. While I try to create Ipin error message says pran not found in database
                              Please open my application, token no. [protected], email address. [protected]@gmail.com, date of birth(20/05/1995)
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                                U
                                Upayan Dutta
                                from Bengaluru, Karnataka
                                Mar 22, 2018
                                Resolved
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                                Resolved

                                Pran not found in database.
                                I have successfully registered and made online payment through enps. I have downloaded the esigned form and pran alotted is:[protected]. I am unable to login for generation of ipin. Getting error: pran not found in database.
                                I am also not able to lodge complaint through website. Some technical issues.

                                Contact details:
                                Upayan dutta
                                Upayan. [protected]@gmail.com
                                Apr 25, 2018
                                Complaint marked as Resolved 
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Verified Support
                                Mar 23, 2018
                                NSDL e-Governance Infrastructure Customer Care's response
                                Dear Upayan,

                                This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                                  Y
                                  Yahiya Faizan
                                  from Nalgonda, Telangana
                                  Mar 22, 2018
                                  Resolved
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                                  Resolved

                                  Address: 500067

                                  Dear sir, i have applied for a new pan card my name ghousiya begum which dispatched our address in 14 march 2018. I couldn’t receive the pan card as our home was closed when the local post man reached our home. Later, after couple of days we contact the post man regarding the post. He told that he kept with him for four days.13_1_1158/16 natraj nagar jhirra hyd therefore, i requesting your resend my pan card to same address and i mentioned our details below. Applicant name: ghousiya begum acknowledgement number: [protected] my pan number: drfpb9096e date of application: 25 feb 2018 mobile no: [protected]
                                  Apr 25, 2018
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Verified Support
                                  Mar 23, 2018
                                  NSDL e-Governance Infrastructure Customer Care's response
                                  Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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                                    G
                                    gopal h r
                                    from Mumbai, Maharashtra
                                    Mar 22, 2018
                                    Resolved
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                                    Resolved

                                    Address: Mumbai City, Maharashtra, 400053

                                    There should not be any footpath build because only hawkers n pavement dwellers use it common public cant use it because half is occupied by trees n half by grills installed seriously there shouldnt be any footpath except schools other places is a sheer wastage and that space can be used for traffic. Scrap buyers using hand carts should be band also cycling on road shoulnt be allowed these all things disturbs the movement of vehicles thus wasting unneccessary petrol
                                    Also cctv should be installed in each n every lane so that city maintains discipline because areas like indira nagar 4 bungalow & veera desai have used road space for their business related junk
                                    Fine should be applied everywher hawkers should be charges 10 times the current fee to freak them because they r becoming a nuisance at least their vehicle should be cut down to half (I. E) from 4 wheel to 2 wheel
                                    Mar 14, 2019
                                    Complaint marked as Resolved 
                                    Thanks for noting
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Dear Sir/Madam,
                                    I lost my PAN Card with numberAOFPV5011B . I would like to have duplicate PAN Card. SO, Kindly issue me a duplicate PAN Card as early as possible to my present address.

                                    My Address:
                                    A-36/1 SHANKARPURI COLONY
                                    KAMTA CHINHAT
                                    LUCKNOW 226028
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                                      A
                                      atulrai
                                      from Mumbai, Maharashtra
                                      Mar 21, 2018
                                      Resolved
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                                      Resolved

                                      Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

                                      I am unable to complete enps registration.in order to complete registration, when i try to login with acknowledgement id 11505677 dtd. 20.03.2018 a message pops up saying that 'registration against this acknowledgement id is pending for confirmation from payment gateway please try again after sometime'. I am trying for the last two days but not any success. My pran number is not generated also. Can some body help me to resolve this problem so that i can make initial payment and complete my registration...
                                      Description of the grievance:""registration against this acknowledgement id is pending for confirmation from
                                      Payment gateway. Please try again after sometime."" when i am trying to pay and not allowing me to login for
                                      Nps contribution through online. Please resolve it. Acknowledgement id 11505677 acknowledgement date
                                      20/03/2018
                                      Apr 24, 2018
                                      Complaint marked as Resolved 
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Mar 21, 2018
                                      Updated by atulrai
                                      Description of the grievance:" "Registration against this Acknowledgement Id is pending for confirmation from
                                      payment Gateway.Please try again after sometime." " when i am trying to pay and not allowing me to login for
                                      NPS contribution through online. Please resolve it. Acknowledgement Id 11505677 Acknowledgement Date
                                      20/03/2018
                                      Verified Support
                                      Mar 23, 2018
                                      NSDL e-Governance Infrastructure Customer Care's response
                                      Dear Atul,

                                      This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                                        R
                                        Ranjeetjad
                                        from Murbad, Maharashtra
                                        Mar 20, 2018
                                        Resolved
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                                        Resolved

                                        Address: Amroha, Uttar Pradesh, 244235
                                        Website: www.securelifespice.com

                                        Long Time PAN Application Not Processed Shows Your application is under process at NSDL - TIN Facilitation Center.You may contact TIN FC[protected]/46/47/48/49 where the application was submitted by you

                                        ( ack no ) [protected]

                                        so please resolve my problems and take appropriate action on TIN FC Center. Because his use the illegal pan company.

                                        website for your reference : https://www.securelifespice.com
                                        Apr 25, 2018
                                        Complaint marked as Resolved 
                                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                        Verified Support
                                        Mar 23, 2018
                                        NSDL e-Governance Infrastructure Customer Care's response
                                        Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
                                        Respected sir
                                        I'm Santosh Kumar working place govt high school konkal TQ yadgiri Karnataka state . My name fill in praan card as Santosh Kumar Rathod but my Aadhar number and as well as my hold degree as name santosh Kumar only but mistekly fill last RATHOD so plz correction my name as SANTOSH KUMAR only
                                        Thanking you
                                        After cancelling my application for pan card due to mismatch of name in aadhaar card, nsdl gave me a message that they will transact my 115.9 rupees in 7 working days. I have transacted this amount n 06/03/2018 at 2:25 p.M. But still money is not refunded to my bank account. My transaction id is LU[protected].
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