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NSDL e-Governance Infrastructure Complaints & Reviews

3.5
Updated: Aug 8, 2025
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NSDL e-Governance Infrastructure reviews & complaints page 134

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A
arv2006
from Bengaluru, Karnataka
Apr 22, 2018
Resolved
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I have been trying to provide ekyc for my aadhaar card and also submitted otp two times received for aadhar verification, but every time following message is coming

Exception in generating esign user pdf inside esigncontroller for token no [protected]

Please help to resolve this issue immediately. As i have already made the payment to nsdl

Kindly resolve my issue.
May 25, 2018
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Apr 24, 2018
NSDL e-Governance Infrastructure Customer Care's response
Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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    M
    MAIMOONA P
    from Malappuram, Kerala
    Apr 21, 2018
    Resolved
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    Address: 679338

    Sir.. I have applied for new pan card for my mother.. And payment is taken from my account.. But while authentication process with aadhar my appli ation gets rejected and notice of getting refund within 7 days.. I applied on 11/04/2018, but not yet received my refund.. My detail is:
    Pan application - token. No. [protected] dated :[protected]:46:47.861
    Name : kadeeja mullappalli
    I have paid the processing fee using debit card... Please check my details and solve it as soon as possible
    My mail id: [protected]@gmail.com
    Accnt no:[protected]
    Bank: indian bank
    Ifsc: idib000m159
    May 30, 2018
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Verified Support
    Apr 24, 2018
    NSDL e-Governance Infrastructure Customer Care's response
    The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.
    Apr 26, 2018
    Updated by MAIMOONA P
    Not yet solved..
    Apr 26, 2018
    Updated by MAIMOONA P
    My problem solved..Thank you..I got it today...
    Thank you...I got the refund...
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      M
      mohanan1957
      from Alappuzha, Kerala
      Apr 21, 2018
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      Address: 673310

      I have applied for anew pancard on27/2/2018 in the name of puthiya veettil kuniyil nisha, and the pancard was despacthed to my address in march 2018, but the postman never contacted me and returned undelivered to nsdl mummai on 20/3/2018. Therefore i kindly request you to please resend the pancard to the same address at your earlist. Thanking you applicant name;puthiya veettil kuniyil nisha ackmt no. N-[protected] date of application;27/2/2018 mobile no.[protected]
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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        M
        Md Rajab Ali
        from Tezpur, Assam
        Apr 20, 2018
        Resolved
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        Resolved

        Address: 784514
        Website: nsdl e governance

        Dear sir, my pan aknowledgement n-[protected]. Pan card ea[protected]in name; majeda khatun
        Father name; gajiur rahman
        Dob[protected].
        My present husband home address village ; fakidia p. O ekrabari
        Pin 784514. Mobile number [protected].
        Requested to get my undelivered pan card re-dispatch above address. I am poor man to living with my family members.
        Jun 2, 2018
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Verified Support
        Apr 24, 2018
        NSDL e-Governance Infrastructure Customer Care's response
        Your PAN card is dispatched through Speed Post on 25-Oct-2017 vide AWB No. EA[protected]IN . We request you to submit an application for ‘Request For New PAN Card or/and Changes Or Correction in PAN Data’ mentioning your correct & complete address.
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          G
          Githin Kumar
          from Perumbavoor, Kerala
          Apr 20, 2018
          Resolved
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          Resolved

          Address: Mumbai City, Maharashtra, 683548
          Website: npscra.nsdl.co.in

          Sir,

          I have opened an nps account from internet sbi banking and contribute regularly. But i am unable to track my contribution. So, while i trying to create ipin, system shows an error massage 'pran not found in database'. Please resolve the issue as early as possible or send my ipin password to my mobile no. Or email id.

          Name: githin kumar
          Pran:[protected]
          Mobile no:[protected]
          Email id: [protected]@gmail.com

          Thanking you

          Githin kumar
          May 29, 2018
          Complaint marked as Resolved 
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Verified Support
          Apr 24, 2018
          NSDL e-Governance Infrastructure Customer Care's response
          Your PAN card has been dispatched on 15-Apr-2018 by Blue Dart Express Ltd courier vide airway bill no. [protected].
          Verified Support
          Apr 24, 2018
          NSDL e-Governance Infrastructure Customer Care's response
          Dear Githin kumar,

          This has reference to the query/grievance raised at Consumer Complaint. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
          I have applied for PAN through the e-kyc method online.My acknowledgement no for my PAN Card application is N-[protected] .
          When i try to track my PAN status it shows no records found.
          I have paid 115.90 rupees online while doing it through E-kyc
          Please update me
          NSDL e-Governance Infrastructure Customer Care's response, Apr 24, 2018
          Verified Support
          Your PAN card has been dispatched on 15-Apr-2018 by Blue Dart Express Ltd courier vide airway bill no. 35088962263.
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            G
            G.Anand
            from Chennai, Tamil Nadu
            Apr 19, 2018
            Resolved
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            Resolved

            I have applied for changes in pan card on 18th april 2018 through e-sign mode. I have got my acknowledgement number [protected]. On completion of the process i have received message like below.

            "thank you for using online facility for pan application.

            If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

            But when i checked my application status today, it was shown "sorry, no record found."

            Could you please check this and let me know the status asap.

            Regards
            Anand. G
            May 25, 2018
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Verified Support
            Apr 23, 2018
            NSDL e-Governance Infrastructure Customer Care's response
            The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.
            Name-Dableshwar mehra, s/o- NARAYAN mehra, vill-GOBALSHALA, p.o- BAMANGAMA p.s- SARATH, DIST -deoghar, state - jharkhand, pin-815353, mobile. No-[protected]
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              K
              Kartik Mehta
              from Jetalsar, Gujarat
              Apr 19, 2018
              Resolved
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              Resolved

              Sir,

              I open an atal pension yojana (Apy) and contribute regularly. But i unable to track my contribution. So, while i trying to create ipin, system shows an error massage 'pran not found in database'. Please resolve the issue as early as possible or send my ipin password to my mobile no. Or email id.

              Name: kartik mehta
              Pran:[protected]
              Mobile no.[protected]
              Email id: [protected]@gmail.com

              Thanking you
              Jun 3, 2018
              Complaint marked as Resolved 
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Apr 15, 2018
              Sohail Saipem's response
              PAN Application - token. No. [protected] dated :[protected]:15:34.369
              Verified Support
              Apr 24, 2018
              NSDL e-Governance Infrastructure Customer Care's response
              This has reference to the query/grievance raised at “Consumer Forum”. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID. For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
              PAN Application - token. No. [protected] dated :[protected]:15:34.369
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                G
                Gopika Rao
                from Chennai, Tamil Nadu
                Apr 19, 2018
                Resolved
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                Resolved

                Address: Chennai, Tamil Nadu, 600041

                Sir/madam,

                I applied for a new pan card on 17th april, 2017 through e-sign mode. I have made the payment and recieved an acknowledgement no.- ([protected]).
                Since it is e-sign mode i recieved a message saying no physical documents were required to be sent.
                But when i checked my application status today it said "sorry, no record found."
                Please check my issue and resolve it.

                Thank you,
                Gopika rao
                May 25, 2018
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Verified Support
                Apr 23, 2018
                NSDL e-Governance Infrastructure Customer Care's response
                Your PAN application is marked for discrepancies in Proof of Address -Middle name not given in proof and Copy of Aadhaar not attached. For further details kindly write us at [protected]@nsdl.co.in
                Change perdonal details
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                  R
                  rafeeq99
                  from Lucknow, Uttar Pradesh
                  Apr 17, 2018
                  Resolved
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                  Address: Chittoor, Andhra Pradesh, 517247

                  I applied for pan card but KYC failed.(mentioned:: Kindly note that you will get refund of the PAN application in next seven working days. ) i didn't get my money back to my account . please refund as far as possible

                  Thank You,

                  PAN Application - token. No. [protected] dated :[protected]:09:24.36

                  Name: SMD RAFEEQ
                  DOB: 10/05/1995
                  Email: [protected]@gmail.com
                  May 28, 2018
                  Complaint marked as Resolved 
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 20, 2018
                  NSDL e-Governance Infrastructure Customer Care's response
                  The concern shared will be analyzed and the status of the same will be sent to the email ID as furnished in PAN application Form.
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                    A
                    Ankit R Momaya
                    from Thrissur, Kerala
                    Apr 17, 2018
                    Resolved
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                    Resolved

                    Address: Thiruvananthapuram, Kerala, 695011
                    Website: tin.tin.nsdl.com/tan2/servlet/StatusTrack

                    I had applied for application of tan on[protected] and my tan application acknowledgement is [protected]. It is further shown in the web site that i haven been alloted tan. It is further mentioned that "your tan allotment letter has been dispatched on 02-apr-2018 by post at the address mentioned by you in the application". However i have not received any intimation regarding the allotment of tan at my address mentioned in the application till date.

                    I kindly request you to either provide me the tracking details of the courier agency of resend me the tan allotment letter at the earliest.
                    May 25, 2018
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Verified Support
                    Apr 20, 2018
                    NSDL e-Governance Infrastructure Customer Care's response
                    Your TAN Allotment Letter has been dispatched through Postal Department (UCP) on April 2, 2018. If you have not yet received it, you can download the same from below link - https://tin.tin.nsdl.com/pantan/StatusTrack.html
                    Dear sir,
                    i requested you to resend my pan card to the same address i given previously
                    pan card acknowledgement number-N-[protected].plz sir humble request with my speed post no-EA[protected]IN THIS IS MY newly applied pan card
                    NSDL e-Governance Infrastructure Customer Care's response, May 7, 2018
                    Verified Support
                    The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.
                    Sir,
                    my user id is[protected], when I received i pin and t pin first time and I had tried to access my PRAN acct is not opened and account is locked. that is why
                    I am not able to access my account. so I request u to issue i pin and t pin for the above account. my mail id is - [protected]@gmail.com
                    NSDL e-Governance Infrastructure Customer Care's response, May 7, 2018
                    Verified Support
                    This has reference to the query/grievance raised at “Consumer Forum”. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID. For any other clarification/assistance from our side, you may please call us at 022-24993499 or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                      S
                      Swapna6669
                      from Delhi, Delhi
                      Apr 17, 2018
                      Resolved
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                      Address: New Delhi, Delhi, 110074

                      I have successfully initiated the apy pension account opening process. The acknowledgement number is 15001972 and the acknowledgement date is 30/12/2017. But not get the pran number allotted as till date. My account was debit from 3718rs,

                      I was received the email and sms for the same. Please help me on this matter

                      Its being 4 month i am waiting for pran number.

                      Regards,
                      Swapna chatterjee
                      Jun 1, 2018
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Verified Support
                      Apr 18, 2018
                      NSDL e-Governance Infrastructure Customer Care's response
                      Dear Swapna,

                      This has reference to the query/complaint raised at Consumer Forum. The concern shared will be analysed and the status will be sent to the email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance, you may please call us at[protected] or register a query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                        N
                        Nandha Kumar Natarajan
                        from Bengaluru, Karnataka
                        Apr 16, 2018
                        Resolved
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                        Resolved

                        I have applied for online pan card. I did the payment and on the last step my authentication is failed and i got this message

                        Your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days.

                        Rs 115.9 are also debited from my account.
                        My temporary token is [protected].

                        Hence i applied it other methods

                        Please help me with my refund as soon as possible.
                        Apr 17, 2018
                        Complaint marked as Resolved 
                        I got the money back within a day !!
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Apr 17, 2018
                        Updated by Nandha Kumar Natarajan
                        Sir/madam,

                        I have applied for changes in pan card on 16th april 2018 through e-sign mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

                        "thank you for using online facility for pan application.

                        If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                        But when i checked my application status today, it was shown "sorry, no record found."

                        Please check my application

                        Thanking you
                        Nandha
                        Verified Support
                        Apr 19, 2018
                        NSDL e-Governance Infrastructure Customer Care's response
                        To help resolve your query/concern, reach us on [protected]@nsdl.co.in
                        I got the money back. Thank you Team !!
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                          S
                          Sonerao Mesram
                          from Hyderabad, Telangana
                          Apr 16, 2018
                          Resolved
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                          Resolved

                          Address: 504307
                          Website: invallid user in pran no

                          [resolved] nsdl — change of mobile number

                          Respectively i ex ct/gd mesram sonerao i want to bring it in your kind information that my pran account number is[protected] i want to change my previous mobile number [protected] used in pran account. Now i want to update this mobile number with new mobile number [protected] and
                          I have submitted many complaints but unfortunately none of them have been solved. I request you please update my mobile number in my nsdl cra account. That will be your most kindness
                          May 29, 2018
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Apr 16, 2018
                          Updated by Sonerao Mesram
                          my pran no is invallid in cra nsdl login
                          Verified Support
                          Apr 18, 2018
                          NSDL e-Governance Infrastructure Customer Care's response
                          Dear Sonerao Mesram,

                          This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.
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                            S
                            Sagar Maurya
                            from Mumbai, Maharashtra
                            Apr 16, 2018
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                            Address: Mumbai City, Maharashtra

                            Awb [protected] pan card of m/s traatak velelx courier mumbai on thursday to partner sagar maurya for the want of stamp. Then after informing stamp is available on the next day it was attempted to deliver on saturday at 8.30 pm when the office was closed.

                            The company's phone numbers are not accessible even if we get it they are so rude even would not talk and cut off the phone.

                            If such an inefficient company is assigned work of delivery of pan card a very important document then only god can save addressee fro velex courier.

                            I request you to take survey of velex courier about delivery of articles if found most inefficient and rude then immediately stop using its service for delivery of pan card immediately.

                            With regards

                            Sagar maurya
                            Partner traatak
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                              A
                              afz07
                              from Kanpur, Uttar Pradesh
                              Apr 15, 2018
                              Resolved
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                              Resolved

                              Address: Dehradun, Uttarakhand, 248001

                              Sir/madam,

                              I have applied for new pan card on 13th april 2018 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

                              "thank you for using online facility for pan application.

                              If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                              But when i checked my application status today, it was shown "sorry, no record found."

                              Please check my application

                              Thanking you
                              Mohd afzal
                              May 30, 2018
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 19, 2018
                              NSDL e-Governance Infrastructure Customer Care's response
                              Your PAN application is processed by NSDL and forwarded to Income Tax Department (ITD) for changes requested in PAN application. We are following up with ITD for earliest resolution.
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                                A
                                arjungupta02
                                from Delhi, Delhi
                                Apr 14, 2018
                                Resolved
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                                Resolved

                                Address: New Delhi, Delhi, 110041
                                Website: www.onlineservices.nsdl.com

                                Today, i tried to apply for pan using e-sign and paid the fees through my debit card. My e-sign got failed and now my money has been deducted from my debit card. But i have not received my refund in my bank a/c. I want that action should be taken and my money should be refunded immediately.

                                I received following message:

                                Since not able to send otp. You cannot proceed with e-sign. Kindly proceed with generating physical application and sent the application to the mentioned address in next page.

                                In order to use e-sign service, you need to register your mobile / e-mail id against your aadhaar. Your transaction could not be completed and e-sign charges would be remitted to your account in next 15 days. You are required to take print out of the application form and supporting documents and send them for further processing.

                                I have faced a lot of issues with the government department and now i want my money back. Now, i am so much dissatisfied with the website and now i don't want to apply for pan card. I don't understand your terms. Kindly return my money back as soon as possible.

                                Please refund my money. Details are given below:
                                Token number - [protected]
                                Dob - 02/06/1999
                                Name - arjun gupta
                                Email - [protected]@gmail.com
                                May 29, 2018
                                Complaint marked as Resolved 
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Verified Support
                                Apr 19, 2018
                                NSDL e-Governance Infrastructure Customer Care's response
                                The concern shared will be analyzed and the status of the same will be sent to the email ID as furnished in PAN application Form.
                                It will take excety 9 days go get refund. I had same problem. I tried 3 times with debit card, 2 timed NetBanking and once with MobiKwik. It will be refunded within 10 days. Dont worry.
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                                  A
                                  Althash Mohammed S
                                  from Bengaluru, Karnataka
                                  Apr 14, 2018
                                  Resolved
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                                  Resolved

                                  Address: 695007

                                  My name is althash. Pls refund my money (115.9 × 2 = 231.8 rs.)
                                  (Transaction reference number:- lur[protected]
                                  Bank reference number:[protected]
                                  Date:- 10/4/2018)

                                  Another transaction (Resubmission for pan card)
                                  (Transaction reference number-
                                  Lur[protected]
                                  Bank reference number-
                                  [protected]
                                  Date - 11/4/2018)

                                  Email:[protected]@gmail.com
                                  May 30, 2018
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Verified Support
                                  Apr 19, 2018
                                  NSDL e-Governance Infrastructure Customer Care's response
                                  To help resolve your query/concern, kindly provide us with your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in
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                                    C
                                    Chetan Tailor
                                    from Ahmedabad, Gujarat
                                    Apr 14, 2018
                                    Resolved
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                                    Resolved

                                    Address: Surat, Gujarat, 394150

                                    Dear sir,
                                    I have applied for a new pan card in the name of jayna ben tailor which dispatched our address in april 2018. I couldn’t receive the pan card because street name was not on pan card folder. Later, after one day we contact the post man regarding the post. He told that due insufficient address returned to the sender address.

                                    Therefore, i requesting your resend my pan card to below address and i mentioned our details below.

                                    Applicant name: jayna ben tailor
                                    Acknowledgement number:[protected]
                                    Mobile no: [protected]
                                    May 23, 2018
                                    Complaint marked as Resolved 
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Verified Support
                                    Apr 19, 2018
                                    NSDL e-Governance Infrastructure Customer Care's response
                                    The concern shared will be analyzed and the status of the same will be Intimate you.
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                                      R
                                      rabaghel
                                      from Hyderabad, Telangana
                                      Apr 14, 2018
                                      Resolved
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                                      Resolved

                                      Address: Hyderabad, Andhra Pradesh, 500049
                                      Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

                                      I have updated all the information for pan update and made the payment. After payment, the page loads, with only a button saying "continue with ekyc/esign"

                                      On clicking the button, it says "your request could not be processed. Please try after sometime."

                                      I am getting otp on my email for the addhar card but there is no place to enter the details. I am not able to proceed beyond this page.

                                      Token number - [protected]
                                      Email id:baghel. [protected]@gmail.com
                                      +1 photos
                                      May 31, 2018
                                      Complaint marked as Resolved 
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Verified Support
                                      Apr 19, 2018
                                      NSDL e-Governance Infrastructure Customer Care's response
                                      The concern shared will be analyzed and the status of the same will be sent to the email ID as furnished in PAN application Form.
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                                        B
                                        bhativikram
                                        from Didwana, Rajasthan
                                        Apr 13, 2018
                                        Resolved
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                                        Resolved

                                        Address: Churu, Rajasthan, 331403
                                        Website: [email protected]

                                        Sir, i am a resident of rajasthan under district-churu working under rajasthan judicial department. My ecpenf contribution was started from 2010. My pran id start time i change my pran id but todays my id is blocked so i cant use my cransdl account. Further suddenly my account is locked. Before this i view my account on net several times. But now, when i login my account got the message, your account has been locked. Requset for i-pin from the forget password link. I tried the instruction but got the same result. So please guide me the process to enable my account easily or to get the new i-pin for login to access my account.
                                        For your reference i give my nps details below.

                                        Thanks you
                                        Pran[protected]
                                        Dob[protected]
                                        Mobile-[protected]
                                        Landline[protected]
                                        E-mail:[protected]@gmail.com
                                        Name-vikram bhati
                                        At/po-sardarshahar district churu
                                        Rajasthan
                                        Pin-331403
                                        May 20, 2018
                                        Complaint marked as Resolved 
                                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                        Verified Support
                                        Apr 17, 2018
                                        NSDL e-Governance Infrastructure Customer Care's response
                                        This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that your query/grievance status has been sent to your email ID. For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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