NSDL e-Governance Infrastructure Complaints & Reviews

I have newly registered with e-NPS and allotted with PRAN[protected]. I have also completed by first subscription and completed e-sign verification with AADHAR. But when i try to login to website with PRAN to set my I-pin for the first time i am getting the error - Unauthorized User. same for T-pin also

Could you elapse check and fix the I-pin issue so that i can login to my account and do my subsequent contributions

May 29, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Apr 26, 2018

NSDL e-Governance Infrastructure Customer Care's response This has reference to the query/grievance raised at â€œConsumer Forumâ€. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.

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Address: Udaipur, Rajasthan, 313001

Website: nsdl

I applied for reissue of my PAN card through NSDL on 9th April, 2018 at 9am vide token. No. [protected].
Since my Adhar verification failed due to non receipt of code on my registered number, it showed me a message to get another token number and proceed with physical mode. The fee was debited from my bank a/c but I havent got the refund yet. kindly look upon this.

Jun 10, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Apr 26, 2018

NSDL e-Governance Infrastructure Customer Care's response The concern shared will be analyzed and the status of the same will be sent to the email ID as furnished in PAN application Form.

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Address: 110080

Website: www.consumercomplaints.in

Dear sir,
I have applied for a new pan card in the name of tajender kumar registration no.-[protected] which dispatched our address in january 2018 and speed post no.-ea[protected]in. I couldn’t receive the pan card as our home was closed when the local post man reached our home. Later, after couple of days we contact the post man regarding the post. He told that he kept with him for four days and returned to the sender address.

Therefore, i requesting your resend my pan card to same address and i mentioned our details below.

Applicant name: tajender kumar
Application no.-[protected]
Mobile no: [protected]/ [protected]

May 27, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Apr 25, 2018

NSDL e-Governance Infrastructure Customer Care's response Dear Tajendera,

Your PAN card is dispatched through Speed Post on 16-JAN-2018 vide AWB No. EA[protected]IN. We request you to submit an application for ‘Request For New PAN Card or/and Changes Or Correction in PAN Data’ mentioning your correct & complete address.

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C

Chandan Chittal

Apr 23, 2018

Hi,
I have registered for APY and got the PRAN no thru email. But I have not received the IPIN and TPIN yet. While resetting the password using forgot password option, it shows error that "PRAN NOT FOUND IN DATABASE"

Kindly resolve

PRAN[protected]

Chandan

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Address: 793105

Website: [email protected]

Dear sir,
I have applied for correction of pan card in the name of robinson rani which dispatched our address in september 2017. I couldn’t receive the pan card as our home was closed when the local post man reached our home. Later, after couple of days we contact the post man regarding the post. He told that he kept with him for 1 week and returned to the sender address to nsdl on 10-nov-2017

Therefore, i requesting your resend my pan card to the address i mentioned our details below.
Office of the
Executive engineer (Phe) umsning division umsning
Pin - 793105

Applicant name: robinson rani
Acknowledgement number: [[protected]]
Date of application: 15 september 2017
Mobile no: [[protected]]

May 30, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Apr 25, 2018

NSDL e-Governance Infrastructure Customer Care's response Dear Yorika,

Your PAN card is dispatched through Speed Post on 24-Oct-2017 vide AWB No. EA[protected]IN. We request you to submit an application for ‘Request For New PAN Card or/and Changes Or Correction in PAN Data’ mentioning your correct & complete address.

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Subash Gopi

from Irinjalakuda, Kerala

Apr 24, 2018

My application for pan card failed pls refund the charged fee.. On 10/04/2018 for 117 debited in my account.

So please take some actions on my request.

Token number: [protected]

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Address: 793105

Dear sir,
I have applied for a correction pan card in the name of robinson rani which dispatched our address in october 2017. I couldn’t receive the pan card as our home was closed when the local post man reached our home. Later, after couple of days we contact the post man regarding the post. He told that he kept with him for seven days and he returned it back to the sender address and the deliver date to nsdl is on the 10-nov-2017.

Therefore, i requesting your resend my pan card to c/o executive engineer (Phe) umsning division umsning pin 793105

Applicant name: shivam shah
Acknowledgement number: [protected]
Date of application: 15 september 2017
Mobile no: [[protected]]

May 28, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Apr 25, 2018

NSDL e-Governance Infrastructure Customer Care's response Dear Shivam,

To help resolve your query/concern, reach us on [protected]@nsdl.co.in

Verified Support

Apr 26, 2018

NSDL e-Governance Infrastructure Customer Care's response Your PAN card is dispatched through Speed Post on 2-Oct-2017 vide AWB No. EA[protected]IN . We request you to submit an application for ‘Request For New PAN Card or/and Changes Or Correction in PAN Data’ mentioning your correct & complete address.

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D

deepak@2306

from Mysore, Karnataka

Apr 30, 2018

Dear sir
i Deepak kumar maharana applied for a pan card and it comes on times but with these days i faced a severe accident and hospitalized so i become unable to receive my pan card and the post returned it to main office so i request you to resend my pan card it urgently required to withdraw my sahara policy and in bank kyc form.my PAN ACKNOWLEDGEMENT NUMBER-N-[protected] SPEED POST NUMBER-EA[protected]IN
PLz sir resend it urgently and gave your valuable solution.

thanking you.

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NSDL e-Governance Infrastructure Customer Care's response, May 7, 2018

Verified Support

The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

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Address: 560076

I have applied for on line correction in pan card application and had completed paying through online. My pan application token no is [protected].

I have been trying to provide ekyc for my aadhaar card and also submitted otp two times received for aadhar verification, but every time following message is coming

Exception in generating esign user pdf inside esigncontroller for token no. [protected]

Please help to resolve this issue immediately. As i have already made the payment to nsdl..

Thanks
Suchita

May 26, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Apr 25, 2018

NSDL e-Governance Infrastructure Customer Care's response Dear Suchita,

To help resolve your query/concern, kindly provide us with your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in

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R

retipser j

Jul 3, 2019

Exception in generating Esign User PDF inside EsignController for token no (***********)

please resolve this issue as i already made the payment and stuck on this page...Digital India...way to go

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Acknowledge no [protected]
I have applied for first name change in pan card on 4april 2018 through authorized nsdl pan card centre.. On 13 april 2018 received letter of discrepancy. I have submitted the required documents and have received a mail regarding receipt of documents required by the nsdl department.. But there have not been any update in my status.. It still shows letter of discrepancy sent.. Pls look into the matter..

May 25, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Apr 17, 2018

sohib's response Ushait

Apr 23, 2018

Updated by [email protected] I wanted to add that I had applied for updation of name change in pan card through an authorized nsdl pan card centre.. because of their negligence I had received the letter of discrepancy.. as they had typed my father's surname wrong and despite my request of adding the publication of name change in official gazette in the required documents as proof they did not courier it to the department.. otherwise my pan card could have been updated by now

Verified Support

Apr 24, 2018

NSDL e-Governance Infrastructure Customer Care's response Your PAN application is marked for discrepancy in Name and Father's Name and letter for the same has been sent to your communication address.

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S

sohib

from Meerut, Uttar Pradesh

Apr 24, 2018

Income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application

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NSDL e-Governance Infrastructure Customer Care's response, May 7, 2018

Verified Support

Kindly provide us with your Acknowledgement number to check & resolve your grievance.

G

Gajender Rao

from Gurgaon, Haryana

Apr 24, 2018

I have applied for correction in pan card acknowledgement no [protected] but in track part it is showing no record found pls help

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NSDL e-Governance Infrastructure Customer Care's response, May 7, 2018

Verified Support

Your PAN card has been dispatched on 27-Apr-2018 by First Flight Couriers Pvt. Ltd courier vide airway bill no. B903Z3897281.

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I have been trying to provide ekyc for my aadhaar card and also submitted otp two times received for aadhar verification, but every time following message is coming

Exception in generating esign user pdf inside esigncontroller for token no [protected]

Please help to resolve this issue immediately. As i have already made the payment to nsdl

Kindly resolve my issue.

May 25, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Apr 24, 2018

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.

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Address: 679338

Sir.. I have applied for new pan card for my mother.. And payment is taken from my account.. But while authentication process with aadhar my appli ation gets rejected and notice of getting refund within 7 days.. I applied on 11/04/2018, but not yet received my refund.. My detail is:
Pan application - token. No. [protected] dated :[protected]:46:47.861
Name : kadeeja mullappalli
I have paid the processing fee using debit card... Please check my details and solve it as soon as possible
My mail id: [protected]@gmail.com
Accnt no:[protected]
Bank: indian bank
Ifsc: idib000m159

May 30, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Apr 24, 2018

NSDL e-Governance Infrastructure Customer Care's response The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

Apr 26, 2018

Updated by MAIMOONA P Not yet solved..

Apr 26, 2018

Updated by MAIMOONA P My problem solved..Thank you..I got it today...

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MAIMOONA P

from Malappuram, Kerala

Apr 26, 2018

Thank you...I got the refund...

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Address: 673310

I have applied for anew pancard on27/2/2018 in the name of puthiya veettil kuniyil nisha, and the pancard was despacthed to my address in march 2018, but the postman never contacted me and returned undelivered to nsdl mummai on 20/3/2018. Therefore i kindly request you to please resend the pancard to the same address at your earlist. Thanking you applicant name;puthiya veettil kuniyil nisha ackmt no. N-[protected] date of application;27/2/2018 mobile no.[protected]

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Address: 784514

Website: nsdl e governance

Dear sir, my pan aknowledgement n-[protected]. Pan card ea[protected]in name; majeda khatun
Father name; gajiur rahman
Dob[protected].
My present husband home address village ; fakidia p. O ekrabari
Pin 784514. Mobile number [protected].
Requested to get my undelivered pan card re-dispatch above address. I am poor man to living with my family members.

Jun 2, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Apr 24, 2018

NSDL e-Governance Infrastructure Customer Care's response Your PAN card is dispatched through Speed Post on 25-Oct-2017 vide AWB No. EA[protected]IN . We request you to submit an application for ‘Request For New PAN Card or/and Changes Or Correction in PAN Data’ mentioning your correct & complete address.

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Address: Mumbai City, Maharashtra, 683548

Website: npscra.nsdl.co.in

Sir,

I have opened an nps account from internet sbi banking and contribute regularly. But i am unable to track my contribution. So, while i trying to create ipin, system shows an error massage 'pran not found in database'. Please resolve the issue as early as possible or send my ipin password to my mobile no. Or email id.

Name: githin kumar
Pran:[protected]
Mobile no:[protected]
Email id: [protected]@gmail.com

Thanking you

Githin kumar

May 29, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Apr 24, 2018

NSDL e-Governance Infrastructure Customer Care's response Your PAN card has been dispatched on 15-Apr-2018 by Blue Dart Express Ltd courier vide airway bill no. [protected].

Verified Support

Apr 24, 2018

NSDL e-Governance Infrastructure Customer Care's response Dear Githin kumar,

This has reference to the query/grievance raised at Consumer Complaint. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.

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Mritunjai Singh Bist

from Hyderabad, Telangana

Apr 20, 2018

I have applied for PAN through the e-kyc method online.My acknowledgement no for my PAN Card application is N-[protected] .
When i try to track my PAN status it shows no records found.
I have paid 115.90 rupees online while doing it through E-kyc
Please update me

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NSDL e-Governance Infrastructure Customer Care's response, Apr 24, 2018

Verified Support

Your PAN card has been dispatched on 15-Apr-2018 by Blue Dart Express Ltd courier vide airway bill no. 35088962263.

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I have applied for changes in pan card on 18th april 2018 through e-sign mode. I have got my acknowledgement number [protected]. On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Could you please check this and let me know the status asap.

Regards
Anand. G

May 25, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2018

NSDL e-Governance Infrastructure Customer Care's response The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

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D

Dableshwar

from Bhopal, Madhya Pradesh

Apr 20, 2018

Name-Dableshwar mehra, s/o- NARAYAN mehra, vill-GOBALSHALA, p.o- BAMANGAMA p.s- SARATH, DIST -deoghar, state - jharkhand, pin-815353, mobile. No-[protected]

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Sir,

I open an atal pension yojana (Apy) and contribute regularly. But i unable to track my contribution. So, while i trying to create ipin, system shows an error massage 'pran not found in database'. Please resolve the issue as early as possible or send my ipin password to my mobile no. Or email id.

Name: kartik mehta
Pran:[protected]
Mobile no.[protected]
Email id: [protected]@gmail.com

Thanking you

Jun 3, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Apr 15, 2018

Sohail Saipem's response PAN Application - token. No. [protected] dated :[protected]:15:34.369

Verified Support

Apr 24, 2018

NSDL e-Governance Infrastructure Customer Care's response This has reference to the query/grievance raised at â€œConsumer Forumâ€. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID. For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.

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S

Sohail Saipem

from Dimapur, Assam

Apr 20, 2018

PAN Application - token. No. [protected] dated :[protected]:15:34.369

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Address: Chennai, Tamil Nadu, 600041

Sir/madam,

I applied for a new pan card on 17th april, 2017 through e-sign mode. I have made the payment and recieved an acknowledgement no.- ([protected]).
Since it is e-sign mode i recieved a message saying no physical documents were required to be sent.
But when i checked my application status today it said "sorry, no record found."
Please check my issue and resolve it.

Thank you,
Gopika rao

May 25, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2018

NSDL e-Governance Infrastructure Customer Care's response Your PAN application is marked for discrepancies in Proof of Address -Middle name not given in proof and Copy of Aadhaar not attached. For further details kindly write us at [protected]@nsdl.co.in

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Kailash bishi

from Bongaigaon, Assam

Apr 20, 2018

Change perdonal details

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Address: Chittoor, Andhra Pradesh, 517247

I applied for pan card but KYC failed.(mentioned:: Kindly note that you will get refund of the PAN application in next seven working days. ) i didn't get my money back to my account . please refund as far as possible

Thank You,

PAN Application - token. No. [protected] dated :[protected]:09:24.36

Name: SMD RAFEEQ
DOB: 10/05/1995
Email: [protected]@gmail.com

May 28, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Apr 20, 2018

NSDL e-Governance Infrastructure Customer Care's response The concern shared will be analyzed and the status of the same will be sent to the email ID as furnished in PAN application Form.

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Address: Thiruvananthapuram, Kerala, 695011

Website: tin.tin.nsdl.com/tan2/servlet/StatusTrack

I had applied for application of tan on[protected] and my tan application acknowledgement is [protected]. It is further shown in the web site that i haven been alloted tan. It is further mentioned that "your tan allotment letter has been dispatched on 02-apr-2018 by post at the address mentioned by you in the application". However i have not received any intimation regarding the allotment of tan at my address mentioned in the application till date.

I kindly request you to either provide me the tracking details of the courier agency of resend me the tan allotment letter at the earliest.

May 25, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Apr 20, 2018

NSDL e-Governance Infrastructure Customer Care's response Your TAN Allotment Letter has been dispatched through Postal Department (UCP) on April 2, 2018. If you have not yet received it, you can download the same from below link - https://tin.tin.nsdl.com/pantan/StatusTrack.html

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D

deepak@2306

from Mysore, Karnataka

Apr 17, 2018

Dear sir,
i requested you to resend my pan card to the same address i given previously
pan card acknowledgement number-N-[protected].plz sir humble request with my speed post no-EA[protected]IN THIS IS MY newly applied pan card

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NSDL e-Governance Infrastructure Customer Care's response, May 7, 2018

Verified Support

The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

1

110093772100

from Mumbai, Maharashtra

Apr 17, 2018

Sir,
my user id is[protected], when I received i pin and t pin first time and I had tried to access my PRAN acct is not opened and account is locked. that is why
I am not able to access my account. so I request u to issue i pin and t pin for the above account. my mail id is - [protected]@gmail.com

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NSDL e-Governance Infrastructure Customer Care's response, May 7, 2018

Verified Support

This has reference to the query/grievance raised at â€œConsumer Forumâ€. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID. For any other clarification/assistance from our side, you may please call us at 022-24993499 or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.

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Address: New Delhi, Delhi, 110074

I have successfully initiated the apy pension account opening process. The acknowledgement number is 15001972 and the acknowledgement date is 30/12/2017. But not get the pran number allotted as till date. My account was debit from 3718rs,

I was received the email and sms for the same. Please help me on this matter

Its being 4 month i am waiting for pran number.

Regards,
Swapna chatterjee

Jun 1, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Apr 18, 2018

NSDL e-Governance Infrastructure Customer Care's response Dear Swapna,

This has reference to the query/complaint raised at Consumer Forum. The concern shared will be analysed and the status will be sent to the email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance, you may please call us at[protected] or register a query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.

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I have applied for online pan card. I did the payment and on the last step my authentication is failed and i got this message

Your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days.

Rs 115.9 are also debited from my account.
My temporary token is [protected].

Hence i applied it other methods

Please help me with my refund as soon as possible.

Apr 17, 2018

Complaint marked as Resolved

I got the money back within a day !!

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Apr 17, 2018

Updated by Nandha Kumar Natarajan Sir/madam,

I have applied for changes in pan card on 16th april 2018 through e-sign mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you
Nandha

Verified Support

Apr 19, 2018

NSDL e-Governance Infrastructure Customer Care's response To help resolve your query/concern, reach us on [protected]@nsdl.co.in

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N

Nandha Kumar Natarajan

from Bengaluru, Karnataka

Apr 17, 2018

I got the money back. Thank you Team !!

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Address: 504307

Website: invallid user in pran no

[resolved] nsdl — change of mobile number

Respectively i ex ct/gd mesram sonerao i want to bring it in your kind information that my pran account number is[protected] i want to change my previous mobile number [protected] used in pran account. Now i want to update this mobile number with new mobile number [protected] and
I have submitted many complaints but unfortunately none of them have been solved. I request you please update my mobile number in my nsdl cra account. That will be your most kindness

May 29, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Apr 16, 2018

Updated by Sonerao Mesram my pran no is invallid in cra nsdl login

Verified Support

Apr 18, 2018

NSDL e-Governance Infrastructure Customer Care's response Dear Sonerao Mesram,

This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.

NSDL e-Governance Infrastructure Complaints & Reviews

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NSDL e-Governance Infrastructure reviews & complaints page 134

pran - unauthorized user

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pan card reissue failed application refund

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"re dispatch pan card"

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re dispatch of pan card

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re dispatch of pan card

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exception in generating design user pdf inside design controller for token no 0022183403

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pan card update status

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exception in generating design user pdf inside design controller for token no 0022161443

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refunding of pan processing fee

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pancard undelivered

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prayer for re dispatch undelivered pan card

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national pension system

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pan card change request

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nsdl - pran not found in database

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pan application through e-sign displays status as sorry, no record found

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my payment refund

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non receipt of tan allotment letter

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pran number not issued

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online pan application failure

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change my mobile number

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