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NSDL e-Governance Infrastructure Complaints & Reviews

3.5
Updated: Dec 13, 2025
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NSDL e-Governance Infrastructure reviews & complaints page 142

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M
Murimadugula Srilatha
from Delhi, Delhi
Mar 5, 2018
Resolved
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Resolved

Address: 504208

I got my pran number. The status of the card is showing like pran card is dispatched to nodal office. Please send pran card
Pran [protected]
Ppan 0382801
Whether ira complied or not yes
Status of new registered pran card-pran card is dispatched to nodal office
Date of dispatch 20-jan-2018
Address of dispatch district treasury office, mancherial
Apr 17, 2018
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Mar 07, 2018
NSDL e-Governance Infrastructure Customer Care's response
Dear Murimadugula Srilatha,

This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.
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    T
    T- Seriesdgd
    from Delhi, Delhi
    Mar 5, 2018
    Resolved
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    Resolved

    Address: New Delhi, Delhi

    Hi sir,

    Acknowledgement number:-[protected]

    As i apply my pan card. But my mistake i submitted wrong date of birth in the form. But when i send the document to pan card office i attached application correction of date of birth alone with date of proof.

    Please correct my date of birth & send my pan card it's need very urgency.

    Thanks
    Prabha devi.
    Apr 7, 2018
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Mar 05, 2018
    Updated by T- Seriesdgd
    Hi Sir,

    Acknowledgement Number:-[protected]

    As i apply my pan card. But my mistake i submitted wrong date of birth in the form. But when i send the document to PAN card office i attached application correction of date of birth alone with date of proof.

    Please correct my date of birth & send my Pan card it's need very urgency.

    Thanks
    Prabha Devi.
    Verified Support
    Mar 07, 2018
    NSDL e-Governance Infrastructure Customer Care's response
    Your PAN application marked for discrepancy - Proof of Date of Birth are not valid for further information kindly reach us [protected]@nsdl.co.in
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      R
      Raghubir Sharma
      from Thanesar, Haryana
      Mar 5, 2018
      Resolved
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      Resolved

      Website: tin.tin.nsdl.com

      Dear sir,

      The postal authorities have wrongly returned the

      Speedpost containing my pan card bearing no. Gkwpk2203k
      Other pariculars are as under :-

      Pan gkwpk2203k

      Acknowledgement no. [protected]

      Speedpost no. Ea[protected]in

      Please arrange to resend the pan card on the

      Same address.

      Thanks
      +1 photos
      Apr 25, 2018
      Complaint marked as Resolved 
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Mar 05, 2018
      Updated by Raghubir Sharma
      PLEASE PICKUP MY ADDRESS FROM https://incometaxindiaefiling.gov.in
      Verified Support
      Mar 08, 2018
      NSDL e-Governance Infrastructure Customer Care's response
      Dear Raghubir,

      To help resolve your query/concern, reach us on [protected]@nsdl.co.in
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        T
        Triveni Upadhyay
        from Mumbai, Maharashtra
        Mar 5, 2018
        Resolved
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        Address: Ahmednagar, Maharashtra

        I'm triveni upadhyay an exservice man from army. Pan number aaspu3314k issued by nsdl to me on 08/08/2005. Same numbe issued to an other person whose name, father name & dob is same by uti infra tech and services ltd who is a business man in delhi. He has linked his aadhar also.in portal pan card displayed is mine. Kindly resolve the issue. I am attaching the copy of letter written earlier with nsdl & adit system.
        +3 photos
        Apr 15, 2018
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Verified Support
        Mar 08, 2018
        NSDL e-Governance Infrastructure Customer Care's response
        Dear Triveni,

        We request you to contact your Jurisdictional Income Tax Officer to get proper guidance on this matter.
        Mar 10, 2018
        Updated by Triveni Upadhyay
        Respected sir,
        I have already contacted Income tax office Ahmednagar but they don't have any suggestions on this matter. They advised me to contact issuing authority of your PAN card.
        I shall be obliged if you can do something for me. I have also sent a copy of complaint to them. You can see the same in letter attached to the earlier post.

        Regards.

        Triveni Upadhyay
        Sir
        I have not received any letter in reply to my complain attached above then how this complain has been marked as resolved.
        Have any one of both issuer of this PAN obolished or cancelled their issue letter? What action have been taken? Can I have the rights to know how this issue has been resolved?
        I would be grateful if a copy will be provided to me.
        Thanks.
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          V
          vkar
          from Mumbai, Maharashtra
          Mar 4, 2018
          Resolved
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          Resolved

          Dear sir, while applying huf pan card firstname and lastname fields become insensitive. So we cannot type there. But pan card application gets rejected saying document proof is not provided. After sending all types of proofs (Driving license, passport, aadhar, etc...) i called support. Then they told me i should type full name in last name field. This is fault of nsdl. I need my pan card application fee back and also i sent courier half-dozen times. Each time courier costed me 50/-. Nsdl should pay me 500/-. They should also who end up in this situation till they fix error in their website.
          Apr 19, 2018
          Complaint marked as Resolved 
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Verified Support
          Mar 07, 2018
          NSDL e-Governance Infrastructure Customer Care's response
          Inconvenience caused is highly regretted. In order to investigate the issue, kindly E-mail your query with acknowledgement number at [protected]@nsdl.co.in
          Hi, I applied for PAN Card against Application number M[protected] but it was not accepted payment was also done.
          I need refund for that. Please help
          Thank you

          hindu undivided family permanent account number - Comment #3027442 - Image #0
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            B
            Bhagath youth
            from Bhadrachalam, Telangana
            Mar 3, 2018
            Resolved
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            Resolved

            Address: Hyderabad, Andhra Pradesh

            Hello sir
            I have submitted online application form for lost pan card on 17/02/2018 ac no:[protected] please inform me how many days it will take to get pan

            My pan status is still 'your application is under process at income tax department

            I have applied for the pan at tin facilitation center bheeramguda hyderabad, and enclosed both aadhaar card and ssc memo as proof of identity and proof of date of birth respectively please inform me how many days it will take
            Apr 18, 2018
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Verified Support
            Mar 07, 2018
            NSDL e-Governance Infrastructure Customer Care's response
            Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.
            😬😬😬👌
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              K
              Kumar Online Services
              from Muzaffarpur, Bihar
              Mar 1, 2018
              Resolved
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              Resolved

              Address: Muzaffarpur, Bihar, 842002

              To,

              INCOME TAX PAN SERVICES UNIT
              (Managed By NSDL e-Governance Infrastructure Limited)
              13/D Kurla Industrial Estate, Nari Seva Sadan Road, Narayan Nagar, Ghatkopar (west), Mumbai . 400 086.

              Ref : email - PAN Card Resend Request
              Dear Sir,
              PAN Card Re-dispatch request vide Application No. [protected]
              Herewith we bring to your kind notice that we had applied for a new PAN Card in the name of Rina Sharma, which was dispatched to our correspondence address in 31/jan/2018 month. We couldn’t receive the PAN Card .
              Therefore, we requesting your resend our PAN Card to our address mentioned below as well we mentioned our details below.
              Application No: [protected]
              Coupon No:
              PAN Card No: JQNPS2362R
              Applicant Name: RINA SHARMA
              Address: C/O:- Chetan Sharma,
              Dainik Jagran Press, Near Pani Tanki Chowk,
              Mithanpura, muzaffarpur.

              So, kindly resend the PAN Card to the address mentioned above.

              Thanking you
              Yours sincerely
              Mar 4, 2018
              Complaint marked as Resolved 
              Email Id:- [email protected] Mob No.:- 9431432206
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Verified Support
              Mar 07, 2018
              NSDL e-Governance Infrastructure Customer Care's response
              The address mentioned in the application is different than the address you have mentioned in the query raised. Further to help resolve your query/concern, reach us on [protected]@nsdl.co.in
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                K
                Kanta rani 60
                from Gopalganj, Bihar
                Mar 1, 2018
                Resolved
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                Resolved

                Sir,
                I have remitted rs.25000/- (Twenty five thousand only) on 28.02.2018 on account of opening of new nps account vide acknowledgement no.11463566 dated 13.02.2018 but do not received any message for pran number. Please acknowledge the receipt of rs.25000/- and inform pran number immediately.

                Surinder chawla
                706 sector 13
                Urban estate kurukshetra 136118 haryana
                [protected]
                [protected]@gmail.com
                Apr 8, 2018
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Verified Support
                Mar 07, 2018
                NSDL e-Governance Infrastructure Customer Care's response
                Dear Surinder,

                This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID. For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
                My enps account says "frozen" because of delay in submitting the required documents. I have sent the documents last week and the courier tracking system shows delivered, but still I can't contribute online. for the last few days, I can't even log in to the website. Please help.
                NSDL e-Governance Infrastructure Customer Care's response, Mar 7, 2018
                Verified Support
                Dear Swagata,

                This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai – 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.
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                  F
                  Firasat Hussain
                  from Noida, Uttar Pradesh
                  Mar 1, 2018
                  Resolved
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                  Resolved

                  Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

                  Hi all,

                  I have completed all the process to filled up the form for new pan card and made the payment as well,. Now it is asking to "e-sing/e-kyc" when i click on continue and it send a otp on my number but after entering otp it shows me below error -

                  Your request cannot be processed. Please try after some time

                  I called to helpdesk of nsdl and drop multiple emails but did not get any response even on call they told me it will be resolved automatically but still having the same issue.
                  +1 photos
                  Apr 9, 2018
                  Complaint marked as Resolved 
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Verified Support
                  Mar 07, 2018
                  NSDL e-Governance Infrastructure Customer Care's response
                  Dear Firasat Hussain,

                  To help resolve your query/concern, kindly provide us with your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in
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                    I
                    INDIA N.E. STATE TRADITIONAL HUB
                    from Silchar, Assam
                    Mar 1, 2018
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                    Address: Papum Pare, Arunachal Pradesh, 791111
                    Website: www.assamrifles.gov.in

                    Respected sir/madam,

                    I am seeking for the detail address to make online or by post complain against any wrong conduct constable of assam rifle (39 assam rifles c/o 99 a. P. O. A/coy ipli).

                    Therefore sir/madam, i highly request you to kindly provide me aforesaid address in my given below personnel email address. My email id: [protected]@gmail.com

                    Thanking you
                    Assam Rifles customer support has been notified about the posted complaint.
                    This has reference to the query/grievance raised at “Consumer Forum”. We would like to inform you that the status of your query/grievance has been sent to your email ID. For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
                    iam Ramkishan dahiya cpt 1 2 29 83 :63 roll.[protected] pleage send my joining coll. my vpi churina teh buhana distt.jhunjhunu raj.333515 :::[protected]

                    seeking for complaint address against constable. - Comment #3110272 - Image #0
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                      9
                      9219828596
                      from Muzaffarnagar, Uttar Pradesh
                      Feb 28, 2018
                      Resolved
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                      Resolved

                      Address: Agra, Uttar Pradesh

                      Your pan application status

                      Acknowledgment number : [protected]
                      Name : akshay garg
                      Category : —
                      Status :
                      Your application is under process at tin facilitation center (Tin fc) where you have made the application. While processing your application, following discrepancy (Ies) has/have been noticed. Kindly contact the tin fc[protected]/4868717 for details. Please complete my pan card and send it to me as early as possible. I made this application on 13dec, 2017 please solve my problem i am in urgently need of it
                      Apr 14, 2018
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Feb 28, 2018
                      Updated by 9219828596
                      Please work on my pan card and complete it and please make it deliver before 20 march, 2018
                      Verified Support
                      Mar 05, 2018
                      NSDL e-Governance Infrastructure Customer Care's response
                      Dear Akshay,

                      Kindly contact the TIN FC with valid documents. For more details visit: https://tin.tin.nsdl.com/tan2/servlet/PanStatusTrack
                      Respected sir I am applyide one or more PAN applications from NSDL website
                      But My application is authentication problems so failur but my amount is not returned. please kindly request i want refund my amount my bank account pleases sir...

                      4times my applications failure but amount not refunded
                      NSDL e-Governance Infrastructure Customer Care's response, Mar 8, 2018
                      Verified Support
                      Dear Raju,

                      To help resolve your query/concern, kindly provide us with your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [email protected]
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                        C
                        CA ASHISH Garg
                        from Noida, Uttar Pradesh
                        Feb 28, 2018
                        Resolved
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                        Resolved

                        Address: New Delhi, Delhi, 110033

                        I have applied for pan on 21st december 2017 vide acknowledgement number
                        [protected]. But the status is still your application is under process at nsdl - tin facilitation center. You may contact tin fc[protected]/[protected] where the application was submitted by you.
                        Please reply how much time it will take to process the same. And at what date i will get the pan.
                        Apr 15, 2018
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Verified Support
                        Mar 05, 2018
                        NSDL e-Governance Infrastructure Customer Care's response
                        Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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                          C
                          Clash Teckz
                          from Margherita, Arunachal Pradesh
                          Feb 28, 2018
                          Resolved
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                          Resolved

                          Dear sir,
                          I have applied for a new pan card in the name of nayan kalita which dispatched our address in december 2017. I couldn’t receive the pan card as our home was closed when the local post man reached our home. Later, after couple of days we contact the post man regarding the post. He told that he kept with him for four days and returned to the sender address.

                          Therefore, i requesting your resend my pan card to same address and i mentioned our details below.

                          Applicant name: nayan kalita
                          Acknowledgement number:[protected]
                          Mobile no:[protected]
                          Apr 6, 2018
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Verified Support
                          Mar 05, 2018
                          NSDL e-Governance Infrastructure Customer Care's response
                          Dear Nayan,

                          Kindly provide us with your PROPER 15 digit Acknowledgement number to check & resolve your grievance.
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                            D
                            DonaldDee
                            Feb 28, 2018
                            Resolved
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                            Resolved

                            Dear sir,
                            I have applied for a new pan card in the name of deep marwaha which was dispatched our address in february 2018. I couldn’t receive the pan card as i was out of country. The pan card went to post office but when i went there, they said it was back to sender.

                            Therefore, i requesting your resend my pan card to same address, and my details are below.

                            Applicant name: deep marwaha
                            Acknowledgement number: [protected]
                            Pan no.: ekepm1484c
                            Apr 5, 2018
                            Complaint marked as Resolved 
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Verified Support
                            Mar 05, 2018
                            NSDL e-Governance Infrastructure Customer Care's response
                            The concern shared will be analyzed and the status of the same will be sent to the email ID as furnished in PAN application Form.
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                              C
                              chandrika thyagrajan
                              from Bengaluru, Karnataka
                              Feb 28, 2018
                              Resolved
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                              Resolved

                              Hi, i had applied for tan on 6 february, 2018 for my llp. I was allotted acknowledgment no. [protected].

                              The status online indicates that tan no. Has been issued and allotment letter has been sent to my address but i am yet to receive the letter or have access to the tan no.

                              I am unable to reach nsdl through any means - the customer care numbers provided online do not work. Please resolve my grievance at the earliest. I need the tan no. On an urgent basis, i have a business to run!
                              Apr 8, 2018
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Verified Support
                              Mar 05, 2018
                              NSDL e-Governance Infrastructure Customer Care's response
                              Dear Chandrika,

                              Inconvenience caused is highly regretted. We are looking into the matter. Further, for any information, kindly E-mail your query to [protected]@nsdl.co.in
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                                V
                                V Raja V Raja
                                from Chennai, Tamil Nadu
                                Feb 28, 2018
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                                Address: Chennai, Tamil Nadu, 600 010

                                Dear sir / madam
                                This is to inform you that my company pan card has been returned back, since it is undelivered,

                                Kindly resend the pan card no: aavfp3767a to the same address.

                                Applicant coupon no: u[protected]
                                Pan card no: aavfp3767a
                                Applicant name: proeagle engineering llp
                                Address: 65a, halls road, kilpauk, chennai - 600 010.

                                Email : [protected]@gmail.com
                                Phone no:[protected], [protected]
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                  C
                                  CA Abhishek Agarwal
                                  from Mumbai, Maharashtra
                                  Feb 28, 2018
                                  Resolved
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                                  Resolved

                                  Address: 712246

                                  Dear sir/madam,

                                  I have applied for new pan card on 27th february 2018 through e-sign/e-kyc mode. I have got my acknowledgment number ([protected]). On completion of the process, i have received the message as below.

                                  "thank you for using online facility for pan application.

                                  If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                                  But when i checked my application status today, it has been showing "sorry, no record found."

                                  Please check my application.

                                  Thanking you
                                  Varsha agarwal
                                  Apr 1, 2018
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Verified Support
                                  Feb 28, 2018
                                  NSDL e-Governance Infrastructure Customer Care's response
                                  Dear Abhishek,

                                  The concern shared will be analyzed and the status of the same will be sent to the email ID as furnished in PAN application Form.
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                                    B
                                    Bhagath youth
                                    from Bhadrachalam, Telangana
                                    Feb 27, 2018
                                    Resolved
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                                    Resolved

                                    Address: Hyderabad, Andhra Pradesh

                                    Hello sir
                                    I have submitted online application form for lost pan card on 17/02/2018 ac no:[protected] please inform me how many days it will take to get pan

                                    My pan status is still 'your application is under process at tin facilitation center. Kindly call[protected] for further processing of your application.'

                                    I have applied for the pan at tin facilitation center bheeramguda hyderabad, and enclosed both aadhaar card and ssc memo as proof of identity and proof of date of birth respectively please inform me how many days it will take
                                    Mar 3, 2018
                                    Complaint marked as Resolved 
                                    Hello sir I have submitted online application form for lost pan card on 17/02/2018 ac no:253669700007172 please inform me how many days it will take to get pan My pan status is still 'your application is under process at income tax department I have applied for the pan at tin facilitation center bheeramguda hyderabad, and enclosed both aadhaar card and ssc memo as proof of identity and proof of date of birth respectively please inform me how many days it will take
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Verified Support
                                    Feb 28, 2018
                                    NSDL e-Governance Infrastructure Customer Care's response
                                    Your PAN application is processed by NSDL and forwarded to Income Tax Department (ITD) for allotment of PAN. We are following up with ITD for earliest resolution.
                                    Mar 03, 2018
                                    Updated by Bhagath youth
                                    Hello sir
                                    I have submitted online application form for lost pan card on 17/02/2018 ac no:[protected] please inform me how many days it will take to get pan

                                    My pan status is still 'your application is under process at income tax department

                                    I have applied for the pan at tin facilitation center bheeramguda hyderabad, and enclosed both aadhaar card and ssc memo as proof of identity and proof of date of birth respectively please inform me how many days it will take
                                    Excellent response
                                    NSDL e-Governance Infrastructure Customer Care's response, Mar 5, 2018
                                    Verified Support
                                    Thanks for Acknowledging.
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                                      I
                                      Iqubal Hussain
                                      from Varanasi, Uttar Pradesh
                                      Feb 27, 2018
                                      Resolved
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                                      Resolved

                                      Dear Sir/Madam,

                                      I have applied for PAN change request on 27th Feb 2018. After the eSignIn/eKYC I got an acknowledgement number.

                                      I tried checking the status of the application on the NSDL website but it is showing no record found. I have not received any email or SMS regarding the same as well.

                                      The PAN application is very important for me to complete since a lot of financial processes are dependent on it.

                                      Aknowledgment no: N - [protected]
                                      My email id : [protected]@gmail.com

                                      Request to update the status of the application and card delivery at the earliest.

                                      Regards,
                                      Md Iqubal Hussain Hussain
                                      Apr 3, 2018
                                      Complaint marked as Resolved 
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Verified Support
                                      Feb 28, 2018
                                      NSDL e-Governance Infrastructure Customer Care's response
                                      Dear Md Iqubal Hussain,

                                      The concern shared will be analyzed and the status of the same will be sent to the email ID as furnished in PAN application Form.
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                                        yugal singh
                                        from New Delhi, Delhi
                                        Feb 26, 2018
                                        Resolved
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                                        Resolved

                                        Address: New Delhi, Delhi, 110062
                                        Website: www.onlineservices.nsdl.com/paam/endUserLogin.html?type=A

                                        I use nsdl website to create a new pan card of my neighbor on 18th february 2018. Temporary token is [protected]. I made the payment using my debit card and the amount of rs.115.9 is debited from my account on 18/02/2018 but the payment request for online pan application form 49a was canceled. I haven't received any money back. Now for completing the pan application, i am required to make the payment again. This is the true failure of digital india. Do something for a change.
                                        Apr 2, 2018
                                        Complaint marked as Resolved 
                                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                        Verified Support
                                        Feb 28, 2018
                                        NSDL e-Governance Infrastructure Customer Care's response
                                        To help resolve your query/concern, kindly provide us with your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in
                                        thankyou consumer complaints forum, I got my money back.
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