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NSDL e-Governance Infrastructure Complaints & Reviews

3.5
Updated: Jan 16, 2026
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NSDL e-Governance Infrastructure reviews & complaints page 151

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S
Sanjiv Kumar Bhadra
from Bengaluru, Karnataka
Jan 7, 2018
Resolved
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Resolved

Hi,

I submitted my application with acknowledgement number [protected].in nsdl website i was trying to check the status just to find 'sorry no records found'. Kindly address the issue.

Applicant name: indira bhadra
Date applied: 06/jan/2018
Mode of application: e-sign/e-kyc
Online payment.

Regards,
Sanjib
[protected]
[protected]@gmail.com
Feb 22, 2018
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Jan 09, 2018
NSDL e-Governance Infrastructure Customer Care's response
Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.
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    S
    sreenath355
    from Thiruvananthapuram, Kerala
    Jan 6, 2018
    Resolved
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    Dear sir,
    I have applied for a new pan card in the name of earumbala sreenath which was dispatched to my address on 21 december 2017 by blue dart express ltd courier vide airway bill no. [protected],
    Unfortunately i couldn’t receive the pan card as i was out stationed.
    Later, on 5/01/2018 on contacting courier company it was learned that the pan card was returned to the sender address, being unable to locate my address

    Therefore, i request to do the needful to resend my pan card to same address and i mentioned in my application via speed post.

    Applicant name: earumbala sreenath
    Acknowledgement number: [protected]

    Mobile[protected]
    Feb 24, 2018
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Verified Support
    Jan 09, 2018
    NSDL e-Governance Infrastructure Customer Care's response
    Your PAN card has been dispatched on 21-Dec-2017 by Blue Dart Express Ltd courier vide airway bill no. [protected]
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      V
      Vishal.singhhh
      from Gwalior, Madhya Pradesh
      Jan 6, 2018
      Resolved
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      Address: Gautam Buddh Nagar, Uttar Pradesh

      I haven't got my pan card. When i try to collect status of my pan card i found that it was returned to mumbai. When i wanted the reason for it they said that the landmark was not available, they should try to contact in the given phone number if they could not get the address, but they didn't did so.
      At last i want to say that i want my pan card returned back from mumbai and get delivered to my home and now if they did not get the address please contact at my given phone number. So, please do not send my pan card through blue dart services they do not contact and return the pan card undelivered.
      Thank you.
      Feb 14, 2018
      Complaint marked as Resolved 
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Verified Support
      Jan 09, 2018
      NSDL e-Governance Infrastructure Customer Care's response
      Kindly provide us with your Acknowledgement number to check & resolve your grievance.
      PAN JKAPS5876K allotted for acknowledgement no. [protected]. Card sent by BLUE DART AWB [protected]. Expected delivery was on 28/12/17 but not recieved yet.
      So, I request you to send my PAN CARD again to my registered address as soon as possible.
      Thankyou!
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        E
        Eshu khan
        from Noida, Uttar Pradesh
        Jan 5, 2018
        Resolved
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        Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
        Website: National Securities Depository Limited - Official Site

        I have successfully completed all the steps for applying the pan card including the payment also but i didn't receive an otp on my registered mobile no.
        I checked on aadhar site and there is no problem with aadhar as well as my mobile number... Pls help.

        Token no [protected]
        Transaction id is 001788517505012018221831515170883008

        Applicant name is nazish

        With best regards
        Eshu khan
        Feb 13, 2018
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Verified Support
        Jan 09, 2018
        NSDL e-Governance Infrastructure Customer Care's response
        Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution
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          J
          jit@06
          Jan 5, 2018
          Resolved
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          Address: New Delhi, Delhi, 110093

          Sir/madam,

          I have applied for new pan card on 05th jan 2018 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

          "thank you for using online facility for pan application.

          If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

          But when i checked my application status today, it was shown "sorry, no record found."

          Please check my application

          Thanking you
          Jitender
          Feb 9, 2018
          Complaint marked as Resolved 
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Verified Support
          Jan 09, 2018
          NSDL e-Governance Infrastructure Customer Care's response
          Inconvenience caused is highly regretted. We are following up with ITD for earliest resolution
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            P
            puchery
            from Korampallam, Tamil Nadu
            Jan 5, 2018
            Resolved
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            Resolved

            Sir,

            I open an atal pension yojana (Apy) and contribute regularly. But i unable to link my aadhar to apy account. So, while i trying to create ipin, system shows an error massage 'pran not found in database'. Please resolve the issue as early as possible or send my ipin password to my mobile no. Or email id.

            Name: sunanda puchery
            Email id: [protected]@yahoo.co.in

            Thanking you
            Feb 23, 2018
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Verified Support
            Jan 09, 2018
            NSDL e-Governance Infrastructure Customer Care's response
            This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID. For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
            Acknowledgment number : [protected]
            Name :
            Category : —
            Status :

            We have received the documents with reference to your pan application. However, the documents are not valid. Please click here for details.

            I urgent my pan card solved my problem
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              P
              Pratik Devghare
              from Chennai, Tamil Nadu
              Jan 5, 2018
              Resolved
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              I checked on uidai site, and aadhar otp is working, but same is not working on nsdl site for otp authentication via aadhar.
              My money is already deducted. I want refund of payment. My token number is [protected].
              I tried to wait and refresh continously and re send otp, but its not working. My phone number is correctly updated in aadhar. The amount for re issue is already deducted from my account but system is not going ahead due to issue in nsdl site for aadhar authentication.
              Feb 14, 2018
              Complaint marked as Resolved 
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Verified Support
              Jan 09, 2018
              NSDL e-Governance Infrastructure Customer Care's response
              Information is insufficient to resolve your grievance. Kindly Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in /call on[protected]
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                S
                Sourabh Keshri
                from Mamit, Mizoram
                Jan 5, 2018
                Resolved
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                Address: Deoghar, Jharkhand

                Sir i used nsdl site to make my pan card online. I use e-kyc option for aadhar verification. I have paid an amount of rs.115.00 using my debit card. My balance was deducted from the bank on 05/01/2018 but dont received aadhar otp.
                Sir please refund my amount in my bank account as soon as possible.
                My token no. Is [protected]
                My email id is [protected]@gmail.com
                Date of birth:02/10/1996
                Sir please refund the amount
                Feb 10, 2018
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Verified Support
                Jan 09, 2018
                NSDL e-Governance Infrastructure Customer Care's response
                We are following up with concern team for earliest resolution
                Sir
                my pan card returned undelivered because at that time period iam out of station ;so please kindly arrange to resend same and if it is possible to mention my phone no on enevolope, it help me, my pan number given below

                Pan no. BEGPN2162B

                THANKING YOU
                Raghuvarma
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                  D
                  Deweshpathak2018
                  from Delhi, Delhi
                  Jan 5, 2018
                  Resolved
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                  Address: New Delhi, Delhi

                  Dear sir/madam.

                  I was trying to generate by pan card since yesterday and below references were made and my money of rs 120 (Total amount rs 360/-) has been deducted from my account. This was really frustrating that i am not getting ot after 10 minutes and when i enter the otp is says that time expire and no new generation of otp attempt left. It made me so frustrated with this online process and a normal citizen is not able to generate him new pan with changes.

                  I need refund of my rs 360 amount urgently to my account. Request you to please refund on top priority and let me know when can i get my new pan number.

                  1. We thank you for using online pan application service of nsdl e-gov.
                  Your request is successfully registered with token number [protected] and the same has been sent on your email id provided in the pan application.
                  Kindly click below button to fill remaining pan application form

                  2. E thank you for using online pan application service of nsdl e-gov.
                  Your request is successfully registered with token number[protected]` and the same has been sent on your email id provided in the pan application.
                  Kindly click below button to fill remaining pan application form

                  3. We thank you for using online pan application service of nsdl e-gov.
                  Your request is successfully registered with token number [protected] and the same has been sent on your email id provided in the pan application.
                  Kindly click below button to fill remaining pan appli

                  Regards,
                  Dewesh pathak
                  Feb 12, 2018
                  Complaint marked as Resolved 
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Verified Support
                  Jan 09, 2018
                  NSDL e-Governance Infrastructure Customer Care's response
                  To help resolve your query/concern, reach us on [protected]@nsdl.co.in
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                    G
                    gaurav.sh592@gmail
                    from Hojai, Assam
                    Jan 5, 2018
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                    Address: 781021

                    Sir i rupa sharma applied for pan correction ack no.[protected] on july, 2017. I have already surrender the additional pan, and even it is deleted i have checked it, u can check the same. Even after deletion of additional pan, my application for pan correction shows under process. I am in urgent need of pan, many work is on hold because of not having corrected pan. Also i am not able to make aadhaar for not having pan. Sir understand my problem, i am waiting since many days. Please make my pan and send it immediately. Thanking you
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    The Pan card BNGPM5198B (Rajasree M) was reapplied for DOB changed and was not delivered yet. When I checked it was returned undelivered. Please re-dispatch pan card on same address as per the pan card record.

                    Name : Hareesh
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                      B
                      balakrishna2509
                      from Bengaluru, Karnataka
                      Jan 4, 2018
                      Resolved
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                      Address: Bangalore, Karnataka, 560034
                      Website: www.onlineservices.nsdl.com

                      I have submitted a request for new pan card application on Jan 4th in NSDL online services website with temporary token number [protected] and have opted for e-kyc verification. I have made the payment of 118.90 RS as processing fee but I have not received the OTP on my registered mobile number with Aadhar database. I have verified the mobile number in Aadhar UIDAI database and it's correct, really not sure why OTP has not been received on my registered number. At least a refund should have been processed i[censored]nable to generate OTP and this is a critical bug in their systems which needs to be addressed. I would be happy to get the refund from NSDL website ASAP as they have not provide the service promised.
                      Feb 25, 2018
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Verified Support
                      Jan 09, 2018
                      NSDL e-Governance Infrastructure Customer Care's response
                      Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution
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                        M
                        Muukkuul
                        from Kota, Rajasthan
                        Jan 4, 2018
                        Resolved
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                        Dear sir,
                        I have applied for a new pan card in the name of mukul kumawat which was dispatched. I couldn’t receive the pan card as post man he did not inform me and he returned back.

                        Therefore, i requesting you to resend my pan card to same address.

                        Applicant name: mukul kumawat
                        Acknowledgement number:[protected]
                        Date of birth:- 18/08/1994
                        Mail id :mukul. [protected]@hotmail.com
                        Feb 13, 2018
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Verified Support
                        Jan 10, 2018
                        NSDL e-Governance Infrastructure Customer Care's response
                        We are unable to resolve your concern because the acknowledgement number in your mention is protected or not properly visible, hence we request you to write us at [protected]@nsdl.co.in
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                          S
                          shailp12
                          from Chennai, Tamil Nadu
                          Jan 4, 2018
                          Resolved
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                          Resolved

                          I am not able to generate ipin for pran no.[protected]. I enrolled the same via aadhar and also got it esigned. I have made the contribution in both tier 1 and tier 2 account as wee. However i am not able to access my pran account. While generating the ipin. I got the following error "pran not found in database". Please resolve it on priority basis.
                          Feb 18, 2018
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Verified Support
                          Jan 09, 2018
                          NSDL e-Governance Infrastructure Customer Care's response
                          This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                            R
                            rgantivirus
                            from Solapur, Maharashtra
                            Jan 4, 2018
                            Resolved
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                            Resolved

                            Address: New Delhi, Delhi

                            Applied for the pan card two months ago, still shows the same status. All required documents were given at the time of application. The worst thing is there is no way to talk to a customer care executive. Numbers that are given on tracking status doesn't work. More than 60 days have passed now for a normal pan card and we call our country incredible india. No doubts about it now when a normal pan card doesn't get delivered in 60 days it is an incredible task. Thanks for the delay, by the way my salary is stopped for months just because of this pan card issue. I wish someone could understand how much salary matters to a person who doesn't have a billion dollars background. This is the acknowledgment number [protected] if someone cares.
                            Feb 17, 2018
                            Complaint marked as Resolved 
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Verified Support
                            Jan 11, 2018
                            NSDL e-Governance Infrastructure Customer Care's response
                            Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.
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                              H
                              Hitesh boneja
                              from Pune, Maharashtra
                              Jan 4, 2018
                              Resolved
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                              Resolved

                              I have new pan card application

                              Address: 421005

                              Your e-kyc based request has failed due to length of address present in aadhaar exceeds the maximum length of address accepted in pan application form. Hence, your pan application cannot be processed using e-kyc mode. However, this application can be processed using scanned documents with e-sign / physical mode by generating new token. Refund of pan application fee for the said failed request would be made in next seven working days...
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                              tasveerul islam
                              from New Delhi, Delhi
                              Jan 3, 2018
                              Resolved
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                              Resolved

                              My pan card acknowledgment no is [protected], i have applied it four months ago for correction and submitted the aadhar document along with all details needed,

                              But it says, your application is under process till the date ie 02/01/2018.

                              I called many times to tinfc numbers, but phone number was always busy, if call rings they don't respond at all.

                              Parveen akhtar
                              Feb 12, 2018
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Verified Support
                              Jan 09, 2018
                              NSDL e-Governance Infrastructure Customer Care's response
                              Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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                                D
                                dpavankumar306
                                from Delhi, Delhi
                                Jan 3, 2018
                                Resolved
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                                Resolved

                                Address: Mumbai City, Maharashtra, 560048
                                Website: enps.nsdl.com/eNPS/NationalPensionSystem.html

                                Hi, when i try to complete my registration for enps, i am getting error: "registration against this acknowledgement id is pending for confirmation from payment gateway. Please try again after sometime."
                                My acknowledgement number: 11406499
                                Date: 30/12/2017

                                When i was paying using payment gateway error has occurred and website got closed.
                                Request to please resolve asap
                                Feb 9, 2018
                                Complaint marked as Resolved 
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Verified Support
                                Jan 08, 2018
                                NSDL e-Governance Infrastructure Customer Care's response
                                This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai – 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.
                                Tamparary tokan no. [protected]
                                Mobile no. [protected]
                                Email id: [protected]@gmail.com

                                Please this tokan no prosses are cancel
                                So my pan card application fees refund me
                                Your e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days.
                                Due to length of address according to Aadhar card.
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                                  I
                                  immosays
                                  from Mumbai, Maharashtra
                                  Jan 2, 2018
                                  Resolved
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                                  Resolved

                                  Address: Mumbai City, Maharashtra, 400023

                                  Respected sir,
                                  Its been 7 days since i have submitted my application but still i haven't get the pan no whenever i typae the acknowledgement no all i get is this dialogue.
                                  Your application is under process at nsdl - tin facilitation center. You may contact tin fc[protected]/4868717 where the application was submitted by you. I request you sir to please help me as i am in urgent need of the pan
                                  Feb 9, 2018
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Jan 03, 2018
                                  Updated by immosays
                                  My acknowledgement no is [protected] sir I request you to please grant me the pan no as soon as possible...
                                  Verified Support
                                  Jan 09, 2018
                                  NSDL e-Governance Infrastructure Customer Care's response
                                  Kindly provide us with your Acknowledgement number to check & resolve your grievance.
                                  I apply pan online after i paied money through online after submitted it said something went wrong.due to un match of aadhar card.
                                  my temporaiy number:[protected]
                                  i want my money back.
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                                    S
                                    stish nere
                                    from Mumbai, Maharashtra
                                    Jan 2, 2018
                                    Resolved
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                                    Resolved

                                    Address: Thane, Maharashtra, 421605

                                    Dear sir,
                                    I have applied for a new pan card in the name of mohd akib mohd arif ansari which was dispatched. I couldn’t receive the pan card as post man he did not inform me and he returned back.

                                    Therefore, i requesting your resend my pan card to same address and i mentioned our details below.

                                    Applicant name: mohd akib mohd arif ansari
                                    Acknowledgement number: [protected]
                                    Date of returned: 13-nov-2017.
                                    Mobile no: [protected]
                                    Feb 12, 2018
                                    Complaint marked as Resolved 
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jan 09, 2018
                                    NSDL e-Governance Infrastructure Customer Care's response
                                    Your PAN card has been dispatched on 03-Nov-2017 by Registered/Speed Post** vide airway bill no. EA[protected]IN
                                    I am apply PAN online & pay Payment online, but i am not received my ACKNOWLEDGEMENT NUMBER & payment receipt pls suggest as soon as possible, my mail id is [protected]@gmail.com
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                                      I
                                      Ibomcha Thongam
                                      from Palasbari, Assam
                                      Jan 2, 2018
                                      Resolved
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                                      Resolved

                                      Address: 795138

                                      Sir,

                                      I have applied for a new pan card in the name of yumnam sangita devi which dispatched our address in december 2017. I couldn't receive the pan card as post man he did not inform me and returned back.

                                      Therefore, i requesting my pan card resend to same address and i mentioned our detail below.

                                      Application name: yumnam sangita devi
                                      My aknowlegement no.: [protected]
                                      Pan no: dzppd2674j
                                      Feb 13, 2018
                                      Complaint marked as Resolved 
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jan 09, 2018
                                      NSDL e-Governance Infrastructure Customer Care's response
                                      Your PAN card has been dispatched on 24-Nov-2017 by Registered/Speed Post** vide airway bill no. EA[protected]IN
                                      Hi,

                                      Name : SHINY JEYACHANDRA DHAS

                                      I applied for new PAN card in the NSDL e-governance website on 29th Dec, 2017

                                      My acknowledgment number is N-[protected]

                                      When I tried to track my application status, it shows "Sorry, no records found"

                                      I used the e-sign/KYC method to digitally sign my application form.

                                      Kindly help
                                      Hi,
                                      My pan card acknowledgement number N [protected].
                                      My status shows, its been dispatched through speed post, but when tried to check with speed post, they have mentioned that its been returned to NSDL, Pune office. Now How to get my Pan card?

                                      Rgds
                                      Papalal
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