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NSDL e-Governance Infrastructure Complaints & Reviews

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Updated: Jan 16, 2026
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NSDL e-Governance Infrastructure reviews & complaints page 149

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B
batth saab
from Amritsar, Punjab
Jan 20, 2018
Resolved
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Sir/madam

I am apply pan card on[protected]. Its acknowledgement no:- [protected]. His name is sardool singh s/o piara singh, vpo valtoha, teh. Patti, distt. Tarn taran. His aadhar no:[protected]. Please check his application form.
"thank you for using online facility for pan application.
But when i checked my application status today, it was shown"sorry, no record found."

Please check my application
Mar 2, 2018
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Jan 24, 2018
NSDL e-Governance Infrastructure Customer Care's response
Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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    R
    Roy John Thomas
    Jan 20, 2018
    Resolved
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    Resolved

    Madam/sir, my pan card with acknowledgement no. N-[protected] is due to arrive on 22 jan 2018 through registered/speedpost but as i'm currently out of country i wont be able to collect it or attend the call. I request you to suggest them to deliver it to this address:
    202, vidhyadhan bldg, road no.3 sector-19, new panvel, navi mumbai, maharashtra
    Feb 24, 2018
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Verified Support
    Jan 24, 2018
    NSDL e-Governance Infrastructure Customer Care's response
    Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.
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      J
      Jameel Mirza
      from Savantvadi, Maharashtra
      Jan 19, 2018
      Resolved
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      Resolved

      Address: 401209
      Website: [email protected]

      Dear sir,
      I have applied for a new pan card in the name of jameel mirza which dispatched our address on 27/11/2017 i couldn’t receive the pan card as our home was closed.

      Therefore, i requesting your resend my pan card to address: flat no 201 wing b rashmi classic new link road fire brigade vasai east 401209

      Applicant name: jameel mirza
      Acknowledgement number: ([protected])
      Date of application: 10 oct 2017
      Mobile no: [[protected]]
      Jan 19, 2018
      Complaint marked as Resolved 
      It was wrong address
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Jan 19, 2018
      Updated by Jameel Mirza
      Please re dispatch
      Verified Support
      Jan 24, 2018
      NSDL e-Governance Infrastructure Customer Care's response
      Kindly provide us with your PROPER 15 digit Acknowledgement number to check & resolve your grievance.
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        K
        kavyasureshan
        from Palghat, Kerala
        Jan 19, 2018
        Resolved
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        Resolved

        Address: Kannur, Kerala, 670011
        Website: www.nsdl.co.in

        I had applied for pan on 9 th jan 2018. I have been checking status till now. Its telling my application is under process at
        Facilitation center
        Where you have submitted the application. Contact them

        As told i contacted them. They told they have submitted the form that day itself.
        My acknowledgement no. Is n-[protected]

        I need my pan very urgently. Please do something to help me
        Feb 24, 2018
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Verified Support
        Jan 24, 2018
        NSDL e-Governance Infrastructure Customer Care's response
        Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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          S
          S.V.S.Manian
          from Karaikkudi, Tamil Nadu
          Jan 19, 2018
          Resolved
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          Resolved

          Address: 638002

          I had been allotted with pan no. Clppg5641in, the same was dispatched through velex logistics on[protected] and i got verified through net that the same arrived erode on 12th instant. But so far the stipulated logistics service has not delivered the consignment to me. More over when i contact them over mobile they are telling that the shipment is out delivery against the awb [protected]. The distance from the logistics office to my house is nearly 6 kms.
          Feb 27, 2018
          Complaint marked as Resolved 
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Verified Support
          Jan 24, 2018
          NSDL e-Governance Infrastructure Customer Care's response
          Kindly provide us with your Acknowledgement number to check & resolve your grievance.
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            A
            Aastha Wasan
            from Delhi, Delhi
            Jan 19, 2018
            Resolved
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            Resolved

            Address: New Delhi, Delhi, 110059

            Dear sir/madam,
            I requested u, plz resend the following pan cards at following add.
            1) acknowledge no.[protected]
            Pan no. : dggpr0680j
            Name : swarna rani
            Address: 126, 3rd floor, t-extension, vishwas park,
            Near surya model school, uttam nagar-11005
            Mob: [protected]

            2) acknowledge no : [protected]
            Pan no.. Dexpr3691c
            Name : ram ratan
            Address: 126, 3rd floor, t-extension, vishwas park,
            Near surya model school, uttam nagar-11005
            Mob: [protected]

            Plz, do needful as earlist as possible.
            Thanks
            Feb 24, 2018
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Verified Support
            Jan 22, 2018
            NSDL e-Governance Infrastructure Customer Care's response
            To help resolve your query/concern, kindly reach us on [protected]@nsdl.co.in
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              S
              suvojeet.dutta
              from Kolkata, West Bengal
              Jan 18, 2018
              Resolved
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              Resolved

              Address: Kolkata, West Bengal, 700012

              I applied for a new pan through e-kyc via nsdl official website and also did the payment. The e-kyc is done through aadhaar verification and otp is generated and also i got the pdf of my application in which the acknowledgement number is given. But when i tried to track the status of my pan application through the acknowledgement number, the website showed that record is not found. I want this problem to be resolved as soon as possible. My details are given below

              1. Applicant name - suvojeet dutta
              2. ‎father's name - prasenjeet dutta
              3. ‎date of birth - 22.11.1994
              4. ‎application date - 02.01.2018
              5. ‎payment mode - debit card
              6. ‎description of error - record not found while tracking via acknowledgement number
              7. ‎amount deducted - 116 rupees
              8. ‎token number - [protected]
              9. ‎email id - [protected]@gmail.com
              10. ‎transaction reference number - 300557
              Jan 20, 2018
              Complaint marked as Resolved 
              On the tracking website, it is shown that my application is under process under the income tax department.
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Jan 18, 2018
              Updated by suvojeet.dutta
              This image is the proof

              Verified Support
              Jan 22, 2018
              NSDL e-Governance Infrastructure Customer Care's response
              Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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                V
                vishalemmathers
                from Noida, Uttar Pradesh
                Jan 18, 2018
                Resolved
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                Resolved

                Address: New Delhi, Delhi, 110031

                I had applied for new pan card at above date. But while checking the status, it shows as 'no record found'. Please solve the issue asap. Its urgent for me for the pan card.
                Please resolve my problem as soon as possible. I really need to get my pan card asap.

                'no record found' - status
                Acknowledgement number: n - [protected]
                Amt withdrawal: rs.115.90
                Transaction date:[protected]
                Feb 22, 2018
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Verified Support
                Jan 22, 2018
                NSDL e-Governance Infrastructure Customer Care's response
                Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.
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                  A
                  Amanzahir
                  from Sonipat, Haryana
                  Jan 18, 2018
                  Resolved
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                  Resolved

                  I use nsdl website to create a new pan card of my neighbor. Temporary token is [protected]. I use e-kyc option for her aadhar verification. I have paid an amount of rs.115 using my debit card. My balance was deducted from the bank on 03/01/2018 but aadhar verification was not completed due to unknown reason. Now it shows me a message when i am checking the status "your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days. I need all my money or create a new pan card. They have to close their webiste if they can't fix the bugs. This is the true failure of digital india. Do something for a change.
                  Feb 22, 2018
                  Complaint marked as Resolved 
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Verified Support
                  Jan 22, 2018
                  NSDL e-Governance Infrastructure Customer Care's response
                  Information is insufficient to resolve your grievance. Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in for earliest resolution of your greivance.
                  Hi Team,

                  I have submitted PAN correction request & got below acknowledgment no. But when checked online for application status.. It is showing as "Sorry, No record found"

                  Kindly help on the same.

                  Acknowledgement Number : N- [protected]
                  NSDL e-Governance Infrastructure Customer Care's response, Feb 2, 2018
                  Verified Support
                  Your PAN card has been dispatched on 22-Jan-2018 by Blue Dart Express Ltd courier vide airway bill no. 34922039165
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                    J
                    joice685
                    from Mumbai, Maharashtra
                    Jan 18, 2018
                    Resolved
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                    Address: Chennai, Tamil Nadu, 600044

                    I am getting error for registration. Please help.

                    Dear subscriber,

                    Greetings from central recordkeeping agency (Cra), nsdl e-gov.

                    This is to inform you that your atal pension yojana (Apy) account (Pran[protected] has been activated on 04/04/2016. For further information, please visit your bank branch.

                    Regards,
                    Central recordkeeping agency (National pension system)
                    Mar 1, 2018
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Verified Support
                    Jan 23, 2018
                    NSDL e-Governance Infrastructure Customer Care's response
                    This has reference to the query/grievance raised by you. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                      S
                      suvojeet.dutta
                      from Kolkata, West Bengal
                      Jan 18, 2018
                      Resolved
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                      Resolved

                      Address: Kolkata, West Bengal, 700012

                      Respected sir/madam,

                      I hereby confirm that i have applied for new pan card through nsdl official website. After submitting all the necessary information and apply for e-kyc (Paperless), i paid 115.90 rupees through online via my mobikwik mobile wallet. After that at the time of e-kyc authentication, no otp is generated and i tried several times to regenerate the otp. But it didn't work. So please help me to complete my registration for new pan card. The details are given below -

                      Token number - [protected]
                      Applicant name - suvojeet dutta
                      Aadhaar number[protected]
                      Mobile number - [protected]

                      Please look at the matter quickly. Your cooperation is highly solicited.
                      Jan 18, 2018
                      Complaint marked as Resolved 
                      OTP is generated and I have successfully submitted the application of PAN card.
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                        P
                        parthapratimpal18
                        from Kolkata, West Bengal
                        Jan 18, 2018
                        Resolved
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                        Sir,

                        I have recently registered for atal pension yojana scheme from central bank of india account. My pran is activated on 21/06/2017. But when i tried to see my account satus, it promted for registration cra-nsdl.com welcome page. There i went to register by clicking 'forgot password' which promted for get ipin for enps. But when i gave my pran with birthdate, it is saying 'pran not found in database'.

                        So, i request you to resolve this issue.

                        With regards,

                        Partha pratim pal
                        Pran :[protected]
                        Email: [protected]@gmail.com
                        Feb 25, 2018
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Verified Support
                        Jan 23, 2018
                        NSDL e-Governance Infrastructure Customer Care's response
                        Dear Partha,

                        This has reference to the query/grievance raised by you. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID. For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                          V
                          vjyannd
                          Jan 18, 2018
                          Resolved
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                          Resolved

                          Dear sir,

                          I am subscriber of a atal pension yojana (Apy) scheme. My account (Pran[protected]

                          My monthly subscription of rs. 376.00

                          After some days (27.04.2017) the concerned department ask for submission “self-certification - fatca/crs declaration form”
                          And i have already send the above documents.

                          But after some days when i check my pran number in database of apy, but there is a message "invalid pran."

                          Please do the needful

                          Thanking you,
                          Mar 13, 2018
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Verified Support
                          Jan 23, 2018
                          NSDL e-Governance Infrastructure Customer Care's response
                          This has reference to the query/grievance raised by you. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
                          Jan 23, 2018
                          Updated by vjyannd
                          Dear Subscriber,

                          This has reference to the query/grievance raised at Consumer Forum.

                          In this regard, we wish to inform you that we are in the process of reviewing the forms and will inform the status to the subscribers in due course.

                          Further, your PRAN is registered under Atal Pension Yojana (APY) and same is active in CRA system. Currently, under APY, there is no provision to send PRAN card/I-PIN and T-PIN to the subscriber.

                          Further, CRA is pleased to inform you that a Mobile APP on APY and NPS lite by NSDL e-Gov having features to view account details, recent contribution, transaction statement and many more features is now available on Android. You can download and install the Mobile APP (APY and NPS lite) from Google “Play Store”.

                          APY subscriber can view the transaction statement/e-PRAN by following below mentioned steps:

                          I. Subscriber having PRAN –

                          1. You need to click on link https://npslite-nsdl.com/CRAlite/EPranAPYOnloadAction.do
                          2. Select option “Click to search with PRAN”.
                          3. Enter your 12 digits APY PRAN.
                          4. Enter bank account number with which your APY account is linked.
                          5. Select view for subscriber (SOT view/ APY e- PRAN view).
                          6. Enter Captcha and click on Submit.

                          II. Subscriber unaware of PRAN –

                          1. You need to click on link https://npslite-nsdl.com/CRAlite/EPranAPYOnloadAction.do
                          2. Select option “Click to search without PRAN”.
                          3. Enter your name, bank account number and date of birth as given in the APY application form.
                          4. Select view for subscriber (SOT view/ APY e-PRAN view).
                          5. Enter Captcha and click on Submit.

                          After submission of details, you will be able to view and print your Transaction statement or e- PRAN.

                          Alternatively, the Atal Pension Yojana Service Provider (APY-SP) can also log into CRA website and print the Transaction Statement of the subscribers who are mapped to their office. You may contact your APY-SP in this regard.

                          Thanks & Regards,
                          Subscriber Care Group
                          CRA

                          Note:
                          Please do not reply to this email. We have revised the process of registering a grievance/query. Request to register your grievance/queries through the following web link.

                          https://npscra.nsdl.co.in/Log-your-grievance.php

                          On successful logging of a grievance/query, a token number will be displayed on the screen, which may be noted and used for future references and tracking of the referral.

                          *************************************************************************************************************************** This message is for the named addressees' use only. It may contain NSDL confidential, proprietary or legally privileged information. If you receive this message in error, please immediately delete it. You must not, directly or indirectly,
                          use, disclose, distribute, print, or copy any part of this message if you are not the intended recipient. Unless
                          otherwise stated, any commercial information given in this message does not constitute an offer to deal on any terms quoted. Any reference to the terms of executed transactions should be treated as preliminary only and subject to our
                          formal written confirmation.
                          ***************************************************************************************************************************
                          Jan 23, 2018
                          Updated by vjyannd
                          Getting error in the webpage.
                          [ServletException in:/JSP/sim/APYEPranCard.jsp] javax.servlet.jsp.JspException: Cannot find bean APYEPranCardForm in any scope'
                          Verified Support
                          Feb 08, 2018
                          NSDL e-Governance Infrastructure Customer Care's response
                          This has reference to the query/grievance raised at “Consumer Forum”. We would like to inform you that the status of the grievance has been sent to your email ID. For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
                          This is to refer to my acknowledgement number : N-[protected]
                          for new PAN Card application .
                          The acknowledgement record was shown to be not found while tracking the status of shipment even after the payment was completed successfully and all documents were authenticated.
                          NSDL e-Governance Infrastructure Customer Care's response, Feb 2, 2018
                          Verified Support
                          Your PAN card has been dispatched on 22-Jan-2018 by Registered/Speed Post vide airway bill no. EA561326282IN
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                            S
                            Shikha Amit Aggarwal
                            from Bantval, Karnataka
                            Jan 17, 2018
                            Jul 17, 2024
                            This thread was updated on Jul 17, 2024
                            Resolved
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                            Resolved

                            your request cannot be processed, please try after sometime

                            Website: www.onlineservices.nsdl.com

                            I tried to fill the pan application through the nsdl website and selected the e-sign verification process which is second option. From drop down i selected c-dac.
                            The payment got deducted and it took me to the aadhar verification process. I entered correct otp multiple times and it kept saying 'your request cannot be processed, please try after sometime'. It has been 3 days. I am not able to proceed further.

                            My token...
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                            D
                            desngo4u
                            from Aligarh, Uttar Pradesh
                            Jan 16, 2018
                            Resolved
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                            Resolved

                            Address: Aligarh, Uttar Pradesh, 202001

                            Dear Sir,

                            My Acknowledgment Number is [protected]. I have applied for NGO PAN card but when I am checking for its status it shows.
                            "Your application is under process at TIN Facilitation Center (TIN FC) where you have made the application. While processing your application, following discrepancy(ies) has/have been noticed. Kindly contact the TIN FC[protected]/66282803/66282804/66282805 for details:
                            Photograph not provided/not proper"

                            As I am applying for Society PAN card where the photo is not required. So why I am getting this status.
                            Feb 22, 2018
                            Complaint marked as Resolved 
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Verified Support
                            Jan 22, 2018
                            NSDL e-Governance Infrastructure Customer Care's response
                            Inconvenience caused is highly regretted. Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.
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                              A
                              Asif Sulikeri
                              from Bengaluru, Karnataka
                              Jan 16, 2018
                              Mar 15, 2023
                              This thread was updated on Mar 15, 2023
                              Resolved
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                              Resolved

                              " sorry, no record found " error while tracking the status of the pan card.

                              Address: 560029

                              Dear sir/madam,

                              I had applied for changes in the correction of pan card yesterday through kyc/e-sign. I completed the online payment and my aadhar was verified succesfully.
                              I have also got the payment reciept through e-mail.

                              However, upon enetering my 15 digit acknowledgment number (N-[protected]) to track my application, it says "sorry, no record found".

                              Please fix this issue for me...
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                              M
                              Mahiapy
                              from Hyderabad, Telangana
                              Jan 15, 2018
                              Resolved
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                              Resolved

                              Hi Team,

                              I am contributing money for my APY scheme. I have got message about the PRAN details to my email but when I am trying to reset the password "PRAN not found in the database" error message. I have used below mentioned URL for logging in/ resetting the password for my PRAN account.
                              www.cra-nsdl.com
                              Could you please help me to get this issue resolved.

                              My PRAN is[protected]
                              Mar 3, 2018
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Jan 15, 2018
                              Updated by Mahiapy
                              Can you please do not display my PRAN no. In open forum. I have accidentally entered it in complaint's subject
                              Verified Support
                              Jan 18, 2018
                              NSDL e-Governance Infrastructure Customer Care's response
                              This has reference to the query/grievance raised at “Consumer Forum”. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
                              Sir/ madam I have applied for pan card.but not received yet, I received a message from nsdl that your pancard has been delivered awb, blue dart .when I checked this, I found that my pan card returned mumbai.but all the mean time I have not received any email or call by delivery man.
                              NSDL e-Governance Infrastructure Customer Care's response, Feb 2, 2018
                              Verified Support
                              Kindly provide us with your Acknowledgement number to check & resolve your grievance.
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                                R
                                rajatmona
                                from Delhi, Delhi
                                Jan 15, 2018
                                Resolved
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                                Resolved

                                Address: 121004

                                Sir, My self Rajat Chaudhary...S/O Shri. Ravinder Singh Panwar from Ballabgarh, Faridabad (Haryana)-121004. Sir, I applied for pancard in August 2016. I have got a PAN number but till now I have not got my PAN card. Delivery date is April 2017 mentioned in the Pan status. Let me get my pan card as soon as possible.

                                Thank you
                                Pan- BLWPC3670C
                                Address- MCF-284, UNCHA GAON ROAD, ADARSH NAGAR BALLABGARH, FARIDABAD (HARYANA)-121004
                                Feb 20, 2018
                                Complaint marked as Resolved 
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Verified Support
                                Jan 18, 2018
                                NSDL e-Governance Infrastructure Customer Care's response
                                Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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                                  A
                                  Akif Ansari
                                  from Gurgaon, Haryana
                                  Jan 15, 2018
                                  Resolved
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                                  Resolved

                                  Address: Meerut, Uttar Pradesh, 250002

                                  I tried to fill the pan application through the nsdl website and selected the e-kyc aadhar verification process.
                                  The payment got deducted and it took me to the aadhar verification process. I entered correct otp three times and it kept saying 'your request cannot be processed, please try after sometime.'

                                  My token no is: [protected]
                                  Email: [protected]@gmail.com
                                  Dob: 01/02/1986

                                  There is nothing great that nsdl is doing by paying these customer care # if they don't know how to handle customer queries or concerns. Moreover, their website said the same statement, then what is the point of keeping telephonic customer care?

                                  This is worst policy of nsdl and the it infrastructure is unbelievably poor. One cannot expect more out of these losers anyways.
                                  Please do resolve my problem
                                  Feb 24, 2018
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jan 19, 2018
                                  NSDL e-Governance Infrastructure Customer Care's response
                                  Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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                                    S
                                    shailendra98k
                                    from Delhi, Delhi
                                    Jan 13, 2018
                                    Resolved
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                                    Resolved

                                    Dear sir,
                                    I have applied for pan card under the name shailendra kumar, acknowledgement number [protected]. On the day of delivery, i was not in my hostel and the courier was returned back.
                                    I didn't get any phone call from the courier service afterwards and the pan card was returned back on 2nd jan, 2018, mentioning that the consignee was shifted to other address.
                                    I request you to re-dispatch the pan card on the same given address as given in the application form.
                                    The address goes like:
                                    Shailendra kumar
                                    Room no: b-207,
                                    Ramanujan hostel, nsit,
                                    Azad hind fauz marg,
                                    Sector-3, dwarka, 110078
                                    Feb 23, 2018
                                    Complaint marked as Resolved 
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jan 17, 2018
                                    NSDL e-Governance Infrastructure Customer Care's response
                                    Your PAN card has been dispatched on January 13, 2018 by Speed Post vide AWB no. EA[protected]IN .
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