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NSDL e-Governance Infrastructure Complaints & Reviews

www.nsdl.co.in

3.5

Updated: Jan 16, 2026

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NSDL e-Governance Infrastructure reviews & complaints page 152

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Website: tin-nsdl.com

I have applied for a new pan card through e-sign mode and enclosed the scanned certificates required and done the payment on 01/01/2018 and i got acknowledgement number as n-[protected] and the token number is [protected].

And if i'm tracking the status of the application, it shows 'sorry, no record found.' please resolve it as soon as possible and please give the status of the application via e-mail.

Thankyou

Feb 9, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jan 09, 2018

NSDL e-Governance Infrastructure Customer Care's response Your PAN application is processed by NSDL and forwarded to Income Tax Department (ITD) for allotment of PAN. We are following up with ITD for earliest resolution.

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I too have same issue money got deducted from account. But as your word money didn't refund to account for working 7 days.
Token number for my application is [protected] and [protected]. First time was not successfully because i didn't link phone number and email id.
I have mentioned both the token because i'm confused with that. So take necessary action to refund my money.

Feb 5, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jan 05, 2018

NSDL e-Governance Infrastructure Customer Care's response To help resolve your query/concern, reach us on [protected]@nsdl.co.in

Mar 27, 2018

Updated by Bala Krish A Chennammal Problem not yet solved

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Address: Guntur, Andhra Pradesh, 522616

Website: Nsdl

Respected sir. I applied for pan in online through ekyc the been though i don't have ekyc but my money gone to online pan application then how can i refund my money... And the two amounts reference numbers are here... Transaction reference number (Lur[protected]), aadhaar number[protected], bank reference number[protected], krishna kumari doppalapudi. And another transaction reference number (Lur[protected]), aadhaar number[protected], bank reference number[protected], dronadula srikanth

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I tried to fill the pan application through the nsdl website and selected the e-sign option.
After payment i got screen with button - "continue with e-sign/e-kyc"
After clicking i am not able to proceed. I get following error
"your request could not be processed. Please try after sometime"

I have tried multiple times but i always get the same error.
My temporary token number: [protected]
My mail id: anusha. [protected]@gmail.com

Please help me with this.

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Address: Sangrur, Punjab, 148035

I have applied for pan card through nsdl that is acknowledgement no. [[protected]] at 01/10/2017, pan no. Allotted to me is ea[protected]in, pan card has been dispatched on 10-oct-2017 by registered/speed post* vide airway bill no. Ea[protected]in, at the address for communication but i have not received due to returned back undelivered. Kindly re-send the same by way of postal department. Thank you.

Feb 8, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jan 03, 2018

NSDL e-Governance Infrastructure Customer Care's response Information is insufficient to investigate, email your ACK. Number to [protected]@nsdl.co.in. Our endeavour is to resolve your issue.

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Address: Purba Medinipur, West Bengal, 721428

Website: www.nsdl.com

My token number [protected]. My name - sanatan patra.
Mera adhar card e-kyc nia house ha please 115.90 paisa refund kordijia
My transaction i'd -0017576954301220178255015146025509
Transaction status - pgs10001- success
Transaction reference no - lsm[protected]
Date and time - 2017/12/30
Amount - 115.90
Bank reference no - 361983

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Address: Bangalore, Karnataka, 560077

Please resend the pan as it was returned undelivered. I am unaware if it was sent by post or courier.

It has to be delivered to the same address mentioned earlier.
I did not get a call from either courier or speed post. Also, i am unaware if it was sent through which of the above.

It will be helpful if you could resent it asap.

Syed jameel,
Vidyasagar,
Bangalore - 560077

Feb 4, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jan 03, 2018

NSDL e-Governance Infrastructure Customer Care's response Kindly provide us with your Acknowledgement number to check & resolve your grievance.

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Address: Alappuzha, Kerala, 688001

I have applied for name change of my company pan card bearing application acknowledgement number, n [protected] dated 8/12/2017

Pan card no is aafcc5444c

Old company name is coffee sutra agri commodities private limited

New company name is sutra foods and commodities private limited

When ever i check the status in nsdl web site, it show, under process. It is almost 3 weeks now
I have to get pan card status active for applying gst etc

Kindly process my pan card name change as early as possible

Thank you

Regards

Ajayakumar v

Feb 5, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jan 03, 2018

NSDL e-Governance Infrastructure Customer Care's response Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.

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Address: 600036

Website: www.onlineservices.nsdl.com

I tried to fill the pan application through the nsdl website and selected the e-kyc aadhar verification process.
The payment got deducted and it took me to the aadhar verification process. I entered correct otp three times and it kept saying 'your request cannot be processed, please try after sometime.' i have already linked my mobile number to the uidai aadhar account. Please look into this and help me out at the earliest.

My token number is [protected]

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Address: Burdwan, West Bengal, 713325

Sir, i am unable to operate nps, due to some reason my pin has blocked. Due to my transfer from southern railway to eastern railway, my address as well as mobile number has been changed. Please provide a new i-pin. My new address is:
Sanjay kumar mishra, c/o-dinesh mishra, at - shantinagar netaji road end. Burnpur-713325. Dist-burdwan (Wb)
Mobile number-[protected]. Email [protected]@gmail.com

Feb 15, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jan 03, 2018

NSDL e-Governance Infrastructure Customer Care's response This has reference to the query/grievance raised at Consumer Forum We would like to inform you that the status of your query/grievance been sent to your email ID. For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php."

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Address: 782143

Sir, i have the honor to inform you that i submitted two complaints against nsdl. But no response from the nsdl till today. Can i know why don't respond my complaint. I know that consumers complain platform is the best platform who solve the any problems. But i see that you are also unable to solve the problem. But why? Can i know that matter. Thank

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Address: Meerut, Uttar Pradesh, 250002

Espected sir,
I have applied a pan card and i got a msg for dispatch also but post man not came to my door and then post office return back pan card to utisl.
Now i am request to you kindly send again that pan card i am not getting any response from post office.
Take some immidiate action against them.
Thank you

My pan card details are:

Pan no. Jgvps9434d
Jibran

Feb 5, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jan 01, 2018

NSDL e-Governance Infrastructure Customer Care's response Kindly provide us with your Acknowledgement number to check & resolve your grievance.

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V

Vanita ydv

from Gurgaon, Haryana

Dec 28, 2017

I can not login under subscribe because my registered phone no. For OTP generation is not available presently and e mail address is also expired..Can I login with my pran no., pan no, treasrey code, or via account details.

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I use nsdl website to create a new pan card. Temporary token is [protected]. I use e-kyc option for my aadhar verification. I have paid an amount of rs.118 using my debit card. My balance was deducted from the bank but aadhar verification was not completed due to not receiving any otp on their registered aadhar card mobile no. Now it shows me a message when i am checking the status "your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days." i want amount of my pan application? This problem arises due to their otp verification failure. I need all my money or create a new pan card. They have to close their webiste if they can't fix the bugs. This is the true failure of digital india. Do something for a change.

Feb 3, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jan 01, 2018

NSDL e-Governance Infrastructure Customer Care's response Information is insufficient to resolve your grievance. Kindly Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in /call on[protected]

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Peeyush Unikkat

from Mumbai, Maharashtra

Dec 28, 2017

I had opened NPS account on 20th Dec 2018 and received the PRAN[protected]. However, when I am trying to creat an IPIN, system throws the message 'PRAN NOT FOUND IN DATABASE'. Please resolve the problem so that I can make further contribution.

Name: PEEYUSH U
PRAN:[protected]
Email ID: [protected]@gmail.com

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I use nsdl website to create a new pan card. Temporary token is [protected]. I use e-kyc option for my aadhar verification. I have paid an amount of rs.118 using my debit card. My balance was deducted from the bank but aadhar verification was not completed due to not receiving any otp on their registered aadhar card mobile no. Now it shows me a message when i am checking the status "your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days." i want amount of my pan application? This problem arises due to their otp verification failure. I need all my money or create a new pan card. They have to close their webiste if they can't fix the bugs. This is the true failure of digital india. Do something for a change.

Feb 5, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jan 01, 2018

NSDL e-Governance Infrastructure Customer Care's response Information is insufficient to resolve your grievance. Kindly Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in /call on[protected]

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T

Tulika Shrivastava

from Pune, Maharashtra

Dec 28, 2017

I have applied for PAN Card and has successfully linked it with Aadhaar Card. Acknowledgment Number is [protected]. When I try to check status on nsdl website

https://tin.tin.nsdl.com/pantan/StatusTrack.html

https://tin.tin.nsdl.com/pantan/StatusTrack.html

" Sorry, No record found "
status is shown.
No response to mail.

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Hi,
I had submitted my pan application more than 2 months ago.
Acknowledgement no - n - [protected]
Date - 31st october 2017
Even now the status is - your application is under process at nsdl - tin facilitation center. You may contact tin fc[protected] where the application was submitted by you

Obviously they have not done any processing at all.
Kindly connect with them and help resolve this long standing issue.

Thanks!

Feb 11, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jan 01, 2018

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.

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S

shameer21

from Kolkata, West Bengal

Dec 28, 2017

My pan card application status which was done online through e-kyc digital signing is showing as"no records found"
my acknowledgement number is [protected]

T

tajing darang

from Chennai, Tamil Nadu

Dec 28, 2017

Sir,
I apply a new pan card on 09/11/2017 but till date there is no any information for pan card. only show for Your pan card is under process at income tax department. How many day's taken a complete a pan card process ?

My Acknowledge Number is [protected].

G

govind6688

from BANGALORE, Karnataka

Dec 28, 2017

That I have applied for PAN Card and the same is despatched Registar post, with Cosignment no.RM[protected]IN ON 09/06/2017 and the same is returned back undelivered. Kindly re-send the same by way of Postal Department and do needful. Thanking you,

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Address: Pune, Maharashtra, 411035

I applied new apn aplication two week before and its always says following massege-
Your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days.
Now its been over a month but neither the refund has come nor e-kyc has completed.
Please refund my money. Details are given below:

Token no [protected]
Name - abhishek ananta shinde
[protected]@gmail.com

Feb 3, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Dec 22, 2017

bimal dharua's response Thank you for using your SBI Debit Card 459XX6675 for a purchase worth Rs349.0 on POS RGIEWOLLCYBS at RIGARO EWORKS LLP txn#[protected].

Dec 22, 2017

bimal dharua's response sir please refund my cost

Verified Support

Jan 01, 2018

NSDL e-Governance Infrastructure Customer Care's response Information is insufficient to resolve your grievance. Kindly Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in /call on[protected]

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bimal dharua

from Mumbai, Maharashtra

Dec 28, 2017

Thank you for using your SBI Debit Card 459XX6675 for a purchase worth Rs349.0 on POS RGIEWOLLCYBS at RIGARO EWORKS LLP txn#[protected].
Thank you for using your SBI Debit Card 459XX6675 for a purchase worth Rs349.0 on POS RGIEWOLLCYBS at RIGARO EWORKS LLP txn#[protected].
my a/c no.[protected]
sir please refund my cost.

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I use nsdl website to create a new pan card of my neighbor. Temporary token is [[protected]]. I use e-kyc option for his aadhar verification. I have paid an amount of rs.116.20 using my debit card. My balance was deducted from the bank on 26/12/2017 but aadhar verification was not completed due to not receiving any otp on their registered aadhar card mobile no. Please refund my amount

Feb 5, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jan 01, 2018

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.

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Website: cra-nsdl.com/CRA

I'm trying to login to nsdl site (https://cra-nsdl.com/CRA/) using my pran number[protected]. However, the system throws an "invalid user id" error when iogin using the pran number. Though i've been contributing to apy for more than an year, i'm not able to access my statement online using my pran. Please help. Also, l'm not able to reset the password and getting the same error....

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Address: Kolkata, West Bengal, 700033

Sir/madam,

I have applied for new pan card on 6th november 2017 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you
Tuhin sengupta

Feb 1, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jan 01, 2018

NSDL e-Governance Infrastructure Customer Care's response Your PAN card has been dispatched on 27-Dec-2017 by VELEX LOGISTICS PVT LTD courier vide airway bill no. [protected]

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Address: Bareilly, Uttar Pradesh, 243201

Dear sir/ madam i have applied new pan card but unfortunately my pan card has returned in the month of september so dear sir please redispached my pard
Pan app. No. Is -[protected]
Applicant's name - vinita gangwar
Dob-04/04/2001
Pan card no is - cijpg6363f
Fathers name - hardev
Month of pan cad returned-
"september"

Feb 5, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jan 01, 2018

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.

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