NSDL e-Governance Infrastructure Complaints & Reviews

Website: WWW.cra-nsdl.com

मैंने अपने विभाग के माध्यम से PRAN CARD के लिए आवेदन किया। इसके लिए आवश्यक फार्म S-2 में सारी जानकारी भरकर कार्यालय के माध्यम से भेजा गया। NSDL की तरफ से मुझे कार्ड मिला जिसे जाँचने पर मुझे लगा कि NSDL केवल कार्ड बनाने की formality पूरी कर रही है अपनी गिनती मिलाने के लिए। कार्ड में मेरे पिता के नाम के स्थान पर उनके नाम की बजाय Fathers name ही अंकित है। मुझे पता लगा कि इस तरह की त्रुटियाँ काफी कार्मिकों के PRAN कार्ड में हैं। मेरे कार्ड के साथ Subscriber Master Report भी मुझे प्राप्त हुयी जिसे देखकर यह साफ प्रतीत होता है कि NSDL (CRA) के कर्मचारी, Central Govt employees के रिकार्ड को कितनी गैरजिम्मेदाराना तरीके से अपडेट करते हैं।

+1 photos

Mar 7, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Feb 02, 2018

NSDL e-Governance Infrastructure Customer Care's response This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai â€“ 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.

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Sir,
I would like to introduced that my name is anjali gautam i have applied for pan card on date 20/01/2018 but due to some reason i have submitted pan fee amount 115.9 rs on date 21/01/2018 by credit card my token no.[protected] but after that adhar could not be verified. But after that i check my status the message would be displayed hear "your e-kyc request have failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days."sir i have request you to refund my amount so i am applied for new pan.

Mar 11, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jan 30, 2018

NSDL e-Governance Infrastructure Customer Care's response To help resolve your query/concern, kindly provide us with your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in

Verified Support

Feb 02, 2018

NSDL e-Governance Infrastructure Customer Care's response We are following up with concern team for earliest resolution.

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V

vaswini91

Jan 24, 2018

Pan update filed after payment and otp success.
pls check.

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NSDL e-Governance Infrastructure Customer Care's response, Feb 2, 2018

Verified Support

Information is insufficient to resolve your grievance. Email your concern at [email protected] for earliest resolution of your grievance.

A

anjaligautam

from Agra, Uttar Pradesh

Jan 30, 2018

My token no.[protected]and email id [protected]@gmail.com& DOB is 20/07/1995 please send my amount soon

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Address: Pune, Maharashtra, 411033

Website: tin.tin.nsdl.com/pantan/StatusTrack.html

Sir/madam,

I have applied for new pan card on 23rd jan 2018 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanks,
Dipesh kumar jain

+1 photos

Mar 14, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Jan 16, 2018

bhaveshtpatil's response please refund my money rs.115.90 + 115.90

Verified Support

Jan 30, 2018

NSDL e-Governance Infrastructure Customer Care's response Your PAN application is processed by NSDL and forwarded to Income Tax Department (ITD) for the confirmation of changes requested in PAN application. We are following up with ITD for earliest resolution.

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S

Sugender Kumar

from New Delhi, Delhi

Jan 24, 2018

Inderloak
Hi.
Inderloak ke morning leadi doctor batamij or akaru hai.
Na unahe bolne ki tamij hai ki apne se chote ya fir bare se kese baat karte hai.
Or card Band karne ki dhamki bhee deti hai.
Kahati hai stander kya hai mera or tera

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B

bhaveshtpatil

from Pune, Maharashtra

Jan 24, 2018

My acknowlegdnemt no..[protected]
and seconund is token no.. [protected]

dated : 16/01/2018

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NSDL e-Governance Infrastructure Customer Care's response, Feb 2, 2018

Verified Support

The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

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Address: Pune, Maharashtra, 412207

Dear team,

I have not received my man card as i was out of city when post man reached at address. Now i want one favour from you that please redispatch my pan card with speed post no. Info ea[protected]in. It was returned due to in sufficient address. Now i will receive from post office. Please send with same courier or how it is convenient for you.

Thanks
Alok singh
[protected]

Mar 12, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jan 25, 2018

NSDL e-Governance Infrastructure Customer Care's response Dear Alok,

Kindly provide us with your Acknowledgement number to check & resolve your grievance.

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H

haresh khambhadiya

from Ahmedabad, Gujarat

Jan 24, 2018

I did try to apply online PAN but after aadhar verification, it failed on 20 Dec 17 but did not get back payment till date(19 Jan 18). What's the government do online?

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NSDL e-Governance Infrastructure Customer Care's response, Feb 2, 2018

Verified Support

Information is insufficient to resolve your grievance. Email your Temporary Token Number, E-mail ID and Date of Birth to [email protected] for earliest resolution of your grievance.

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Address: 627859

Dear sir,
I had applied for new pancard in the name of logheswari c dispatched to my address. I have not received it as our home was closed when the local post man reached our home. Later after 5 days we contact the post man regarding that post. He told that he had returned to the sender address. Hence, i request you to kindly resend my pan card to the below mentioned address.
8-5-3 (1), middle street,
Surandai. V. K. Pudur (Tk),
Tirunelveli (Dt) - 627859.
Tamilnadu.
Applicant name : logheswari c
Pan no : atfpl1976j
Application coupon no:u-a[protected]
Contact no:[protected]
Mail id: [protected]@gmail.com

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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A

Anand Rajak

from Damoh, Madhya Pradesh

Jan 23, 2018

Sir I apply for Pan Card 1/1/2018 and i check my status then my status is under the process its been a 18 Days
my acknowledgement no:- N-[protected]

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NSDL e-Governance Infrastructure Customer Care's response, Feb 2, 2018

Verified Support

Your PAN card has been dispatched on 25-Jan-2018 by Blue Dart Express Ltd courier vide airway bill no. 34926520241

S

Shafat Zia

from Srinagar, Jammu and Kashmir

Jan 24, 2018

Hello sir/Mam,
I am not able to see my pan card status as it is showing no records found and it has been 48 hours for the same.
Token no. :[protected]
Application no. :[protected]
Thanks
Shafat zia

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NSDL e-Governance Infrastructure Customer Care's response, Feb 2, 2018

Verified Support

Your PAN card has been dispatched on 21-Jan-2018 by Registered/Speed Post** vide airway bill no. EA534761044IN

D

Dheru kumar

from Noida, Uttar Pradesh

Feb 21, 2018

Dear sir,
Name. Mritunjay sarkar s/O Manmohan sarkar.
Acknowledgment Number.. [protected].
Pan. Number. JNUPS8844G.
REASON.. Sir I did not available that time because this time my exdent.
So please send me my pancard same address.

THANKS And Regards

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Address: Ernakulam, Kerala, 682501

Sir,

I open an atal pension yojana (Apy) and contribute regularly. But i unable to track my contribution. So, while i trying to create ipin, system shows an error massage 'pran not found in database'. Please resolve the issue as early as possible or send my ipin password to my mobile no. Or email id.

Pran:[protected]
Mail id: [protected]@gmail.com
Mobile:[protected]

Mar 12, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jan 30, 2018

NSDL e-Governance Infrastructure Customer Care's response This has reference to the query/grievance raised at â€œConsumer Forumâ€. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID. For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.

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S

seetaram7

from Rajahmundry, Andhra Pradesh

Jan 23, 2018

My money was taken for pan card registeration after one line payment the page not opened

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NSDL e-Governance Infrastructure Customer Care's response, Feb 2, 2018

Verified Support

Information is insufficient to resolve your grievance. Email your Temporary Token Number, E-mail ID and Date of Birth to [email protected] for earliest resolution of your grievance.

B

bikkolkata

from Chennai, Tamil Nadu

Jan 23, 2018

Your e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days.

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NSDL e-Governance Infrastructure Customer Care's response, Feb 2, 2018

Verified Support

Information is insufficient to resolve your grievance. Email your Temporary Token Number, E-mail ID and Date of Birth to [email protected] for earliest resolution of your grievance.

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Address: Kolhapur, Maharashtra, 416115

Respected sir/mam

My name is shubham anil hupare. I have applied for pan card one month before, i have only acknowledgment number. When i am checking for my status on https://tin.tin.nsdl.com/tan2/servlet/PanStatusTrack it is showing me "your application is under process at nsdl - tin facilitation center. You may contact tin fc[protected]/42541984/42541986 where the application was submitted by you". I am trying to contact call center but they haven't received my call.
Please issue my pan number as soon as possible it is very important for me for a job.
Acknowledgement no: [protected]

Thanks and regards

Mar 3, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jan 25, 2018

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.

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D

Dhananjay Donthula

from Mumbai, Maharashtra

Jan 23, 2018

Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again after sometime.

Acknowledgement Number is 11430270 and the Acknowledgement Date is 17/01/2018.

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NSDL e-Governance Infrastructure Customer Care's response, Feb 2, 2018

Verified Support

please provide the 15 digit acknowledgement number to enable us to provide further information.

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I open an atal pension yojana (Apy). But i unable to track my contribution. So, while i trying to create ipin, system shows an error massage 'pran not found in database'. Please resolve the issue as early as possible or send my ipin password to my mobile no. Or email id.

Name: seema
Pran:[protected]
Mobile no.[protected]
Email id: seema. [protected]@gmail.com

Mar 12, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jan 25, 2018

NSDL e-Governance Infrastructure Customer Care's response Dear Seema,

This has reference to the query/grievance raised at â€œConsumer Forumâ€. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID. For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.

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R

Rehmat2927

from Delhi, Delhi

Jan 23, 2018

Dear sir/madam,
I have applied online using e-sign e-kyc method.
I have got the acknowledgement (ack) number, but when I try to search for my pan status using ack number it shows "Sorry, no record found".
Please Help.
My acknowledgement number - N-[protected].

Thank you.

pran not found in database error although pran received - Comment #2981662 - Image #0

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NSDL e-Governance Infrastructure Customer Care's response, Feb 2, 2018

Verified Support

Your PAN card has been delivered on 27-Jan-2018 by Blue Dart Express Ltd courier vide airway bill no. 34922556373

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Address: 231218

I have applied for updation in pan card details on 22nd January 2018 through e-sign/e-kyc mode. I have got my acknowledgement number (N- [protected]). On completion of the process i have received message like below.

"Thank you for using online facility for pan application.

If you have digitally signed your application using e-sign/e-kyc then there is no need to forward physical documents."

But when I checked my application status today, it was shown "sorry, no record found."

Please check my application

Regards,
Roshan Kumar Singh

+2 photos

Feb 27, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jan 25, 2018

NSDL e-Governance Infrastructure Customer Care's response Dear Roshan,

The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

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V

Vijayasreemathy

from Manvi, Karnataka

Jan 23, 2018

My Application ID is VI-[protected]LO
Since I pan card, I have applied online transaction ID is.[protected]
. Since I found my pan card I need the refund applied for pan card online.

sorry, no record found while tracking the status of my pan with acknowledgement number - n-881031286807011 - Comment #2981562 - Image #0

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NSDL e-Governance Infrastructure Customer Care's response, Feb 2, 2018

Verified Support

Information is insufficient to resolve your grievance. Email your Temporary Token Number, E-mail ID and Date of Birth to [email protected] for earliest resolution of your grievance.

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Address: Bhavnagar, Gujarat, 364290

I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thank you

+1 photos

Mar 1, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jan 25, 2018

NSDL e-Governance Infrastructure Customer Care's response Dear Prashant,

Your PAN application is processed by NSDL and send to Income Tax Department for Allotment of PAN. It will be dispatched to you shortly.

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Address: Dharwad, Karnataka

Dear sir,
I have applied for a new pan card in the name of anjana ambalal sharma which dispatched our address in 4th jan 2018. I couldn’t receive the pan card as our home was closed when the local post man reached our home. Later, it has been returned to the sender address.

Therefore, i requesting your resend my pan card to same address and i mentioned our details below.

Applicant name: anjana ambalal sharma
Acknowledgement number: [protected]
Date of application: 25/12/2017
Mobile no: [protected]
Email id : [protected]@gmail.com
Airway bill no. :[protected]

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Mar 2, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jan 25, 2018

NSDL e-Governance Infrastructure Customer Care's response Dear Anjana,

Kindly provide us with your Acknowledgement number to check & resolve your grievance.

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S

sharma pinu

from Mumbai, Maharashtra

Jan 26, 2018

Acknowledgement No. :[protected]

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sharma pinu's [Complaint's author] reply, Jan 31, 2018

There is no respose from you please do the needfull.

NSDL e-Governance Infrastructure Customer Care's response, Feb 2, 2018

Verified Support

Your PAN card was returned undelivered to NSDL. The reason for non-delivery as specified by the courier agency is insufficient address. The same has been re-dispatched on 29-Jan-2018 by Registered/Speed Post** vide airway bill no. EA496602907IN

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Address: Guntur, Andhra Pradesh, 522213

To correct my pan card using temporary token i use e - option for her aadhar verification. I have paid an amount of rs.115.90 using my debit card. My balance was deducted from the bank on 21/01/2017 but aadhar verification was not completed due to miss match of details now it shows me a message when i am checking the status "your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode i need all my money or create a new pan card. They have to close their webiste if they can't fix the bugs. This is the true failure of digital india. Do something for a change

Feb 24, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jan 24, 2018

NSDL e-Governance Infrastructure Customer Care's response Information is insufficient to resolve your grievance. Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in for earliest resolution of your grievance.

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Address: Ernakulam, Kerala, 683501

My atal pension yojana (Apy) account (Pran[protected] has been activated on 31/12/2015. The pension amount is auto deducted form my bank account, for annual statement i tried to reset password https://cra-nsdl.com/CRA/ but got error as my pran is not available in data base. Every month i am getting apy contribution message to my registered mobile.
Please help me to resolve the issue and get registered to account and get my annual contribution statement asap.

Thanks,
Remya

Mar 10, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jan 23, 2018

NSDL e-Governance Infrastructure Customer Care's response Dear Remya,

This has reference to the query/grievance raised by you. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.

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Sir/madam

I am apply pan card on[protected]. Its acknowledgement no:- [protected]. His name is sardool singh s/o piara singh, vpo valtoha, teh. Patti, distt. Tarn taran. His aadhar no:[protected]. Please check his application form.
"thank you for using online facility for pan application.
But when i checked my application status today, it was shown"sorry, no record found."

Please check my application

Mar 2, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jan 24, 2018

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.

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Madam/sir, my pan card with acknowledgement no. N-[protected] is due to arrive on 22 jan 2018 through registered/speedpost but as i'm currently out of country i wont be able to collect it or attend the call. I request you to suggest them to deliver it to this address:
202, vidhyadhan bldg, road no.3 sector-19, new panvel, navi mumbai, maharashtra

Feb 24, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jan 24, 2018

NSDL e-Governance Infrastructure Customer Care's response Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.

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Address: 401209

Website: [email protected]

Dear sir,
I have applied for a new pan card in the name of jameel mirza which dispatched our address on 27/11/2017 i couldn’t receive the pan card as our home was closed.

Therefore, i requesting your resend my pan card to address: flat no 201 wing b rashmi classic new link road fire brigade vasai east 401209

Applicant name: jameel mirza
Acknowledgement number: ([protected])
Date of application: 10 oct 2017
Mobile no: [[protected]]

Jan 19, 2018

Complaint marked as Resolved

It was wrong address

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Jan 19, 2018

Updated by Jameel Mirza Please re dispatch

Verified Support

Jan 24, 2018

NSDL e-Governance Infrastructure Customer Care's response Kindly provide us with your PROPER 15 digit Acknowledgement number to check & resolve your grievance.

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Address: Kannur, Kerala, 670011

Website: www.nsdl.co.in

I had applied for pan on 9 th jan 2018. I have been checking status till now. Its telling my application is under process at
Facilitation center
Where you have submitted the application. Contact them

As told i contacted them. They told they have submitted the form that day itself.
My acknowledgement no. Is n-[protected]

I need my pan very urgently. Please do something to help me

Feb 24, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jan 24, 2018

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.

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Address: 638002

I had been allotted with pan no. Clppg5641in, the same was dispatched through velex logistics on[protected] and i got verified through net that the same arrived erode on 12th instant. But so far the stipulated logistics service has not delivered the consignment to me. More over when i contact them over mobile they are telling that the shipment is out delivery against the awb [protected]. The distance from the logistics office to my house is nearly 6 kms.

Feb 27, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jan 24, 2018

NSDL e-Governance Infrastructure Customer Care's response Kindly provide us with your Acknowledgement number to check & resolve your grievance.

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Address: New Delhi, Delhi, 110059

Dear sir/madam,
I requested u, plz resend the following pan cards at following add.
1) acknowledge no.[protected]
Pan no. : dggpr0680j
Name : swarna rani
Address: 126, 3rd floor, t-extension, vishwas park,
Near surya model school, uttam nagar-11005
Mob: [protected]

2) acknowledge no : [protected]
Pan no.. Dexpr3691c
Name : ram ratan
Address: 126, 3rd floor, t-extension, vishwas park,
Near surya model school, uttam nagar-11005
Mob: [protected]

Plz, do needful as earlist as possible.
Thanks

Feb 24, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jan 22, 2018

NSDL e-Governance Infrastructure Customer Care's response To help resolve your query/concern, kindly reach us on [protected]@nsdl.co.in

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Address: Kolkata, West Bengal, 700012

I applied for a new pan through e-kyc via nsdl official website and also did the payment. The e-kyc is done through aadhaar verification and otp is generated and also i got the pdf of my application in which the acknowledgement number is given. But when i tried to track the status of my pan application through the acknowledgement number, the website showed that record is not found. I want this problem to be resolved as soon as possible. My details are given below

1. Applicant name - suvojeet dutta
2. ‎father's name - prasenjeet dutta
3. ‎date of birth - 22.11.1994
4. ‎application date - 02.01.2018
5. ‎payment mode - debit card
6. ‎description of error - record not found while tracking via acknowledgement number
7. ‎amount deducted - 116 rupees
8. ‎token number - [protected]
9. ‎email id - [protected]@gmail.com
10. ‎transaction reference number - 300557

Jan 20, 2018

Complaint marked as Resolved

On the tracking website, it is shown that my application is under process under the income tax department.

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Jan 18, 2018

Updated by suvojeet.dutta This image is the proof

Verified Support

Jan 22, 2018

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.

NSDL e-Governance Infrastructure Complaints & Reviews

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NSDL e-Governance Infrastructure reviews & complaints page 148

pran card

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for pan application fee not refunded

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esign/ekyc applied pan application status shows "no record found"

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redispatch pan speed post no (ea595463177in)

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nsdl - pan card redispatch request

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cannot create ipin

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pan card still not available

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pran not found in database error although pran received

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sorry, no record found while tracking the status of my pan with acknowledgement number - n-881031286807011

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esign/ekyc applied pan status shows no record found

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pan card reissue request

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money deducted for pan but unable do my job

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pran - 500161124014 not available in database error

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pan application sorry no record found

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about pan card delivery

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pan card re dispatch complaint

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pan application status not updated

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even though the consignment has pan arrived in erode through velex on 12-01-2018, so far i have not received the same

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resend pan card

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record not found error

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