NSDL e-Governance Infrastructure Complaints & Reviews

Sir/madam,

I have applied for new pan card on 1st december 2017 through e-sign mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you
Manikanta aambati

Jan 12, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Dec 07, 2017

NSDL e-Governance Infrastructure Customer Care's response Dear Manikanta,

Inconvenience caused is highly regretted. We are following up with ITD for earliest resolution.

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Sir/madam,

I have applied for new pan card on 1st dec 2017 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you
Mayank pratap singh

Dec 7, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Address: Madurai, Tamil Nadu

I have applied for new pan card on 30th nov 2017 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you
Banumathi

Jan 9, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Dec 08, 2017

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.

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J

JAI MAHAKAAL

from Dhanbad, Jharkhand

Dec 4, 2017

PAN no ESEPK7655H has been issued by NSDL to me but i have not received the card yet. Please arrange to resend & communicate the airway bill no on my registered mobile no. so that i may track the package. I have applied for the card again but no card received yet.

ChandraShekhar Khan
At-Batraha ward no 23
Saharsa Bihar

[protected]

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NSDL e-Governance Infrastructure Customer Care's response, Jan 1, 2018

Verified Support

Please refer URL https://www.tin-nsdl.com/services/pan/pan-index.html for applying PAN Card.

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Respected sir,
I want to change the mobile no attached to my pran i'd as it had been changed. I am also forgot my tpin/ipin and to change this tpin/ipin i need mb no to be changed.
The necessary no to be changed giving below with my pran no for doing the needful. Kindly do the needful and make me obliged.
Pran no[protected]
Earlier no attached-[protected]
Mb no to be modified-[protected]
Register mail id-shantu. [protected]@gmail.com
Name-santu banerjee
Father name-narayan ch banerjee
Kanksa singhpara, panagarh bazar, burdwan-713148 (Wb)
Regards,
Santu banerjee[protected]

Jan 13, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2017

NSDL e-Governance Infrastructure Customer Care's response This has reference to the query/grievance raised at â€œConsumer Forumâ€. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.

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Address: 608502

Dear sir

I am having demat account with kotak securities and trading through
Them and i am getting message through mobile no and mail.
Whereas i am getting message from nsdl throug mail only and there is a correction in my mobile no, which is available with nsdl.
The number is [protected] instead of [protected] (Unknown person).
Address & mobile no should be changed as per aadhaar card
Kindly do the correction as
With regards
R. Ananthakrishnan

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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S

saraswati nema

from Indore, Madhya Pradesh

Dec 4, 2017

Sir i submit pan application 7/oct /2017 for correction but i call many time nsdl not give me answer he says four days and two and till also two months my acknowledgement number is N_[protected] i am a senior lady please help

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V

Veera Manigandan

from Delhi, Delhi

Dec 4, 2017

I have applied for a PAN card which is allotted and dispatched by BlueDart courier Shipment No. [protected] which is returned.
Please kindly send the same to my mailing address as soon as possible.
Name: RAJU
Acknowledgment No. : N-[protected]
Address: WZ-19, first floor, Possangipur village, Janakpuri A-3, West Delhi, Delhi-110058

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R

RajeshBrar

from Gurgaon, Haryana

Dec 4, 2017

Dear sir.
With due respect I would like to say few words about my pran no[protected] I want change my mobile no my new mobile no [protected].so, I reguest please update my mobile no in my nsdl cra account that will be your most kindness
Thanking you

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I am a retired state govt emloyee with Pran no[protected].SBI pension fund and LIC pension fund policy are rejecting my withdrawal request due to less amount than 100000.How can I be able to withdraw my invested money in these schemes as well as in UTI retirement solution?kindly guide and email me on: [protected]@gmail.com
Name: Shrivastava Kumud Kumari
Ph no :[protected]

Jan 17, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2017

NSDL e-Governance Infrastructure Customer Care's response This has reference to the query/complaint raised at â€œConsumer Forumâ€ The concern shared will be analysed and the status will be sent to the email ID. For any other clarification/assistance, you may please call us at[protected] or register a query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php..

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Pan dyqpd1207p allotted for ack [protected]. Card was sent by first flight courier was expected del dt. Was till 30/11/17. But now its status shows returned undelivered, while i was very much available at my given address on records. No attempt for deluvery was done by the courier company and no communication. Kindly re-dispatch my pan card or else let me know where can i pick it up.

Jan 5, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2017

NSDL e-Governance Infrastructure Customer Care's response Your PAN card has been returned undelivered to NSDL on 20-Nov-2017. The reason for non-delivery as specified by the courier agency is 'Consignee not available'. The same will be re-dispatched shortly.

Dec 19, 2017

Updated by rupalik.d The NSDL Website showing update on this website as
Your PAN card was returned undelivered to NSDL. The reason for non-delivery as specified by the courier agency is 'Consignee was not available'. The same has been re-dispatched on 09-Dec-2017 by Registered/Speed Post** vide airway bill no. EA[protected]IN, at the address for communication* indicated by you in the application. The PAN card is expected to be delivered by 19-Dec-2017.
And the Speed Post status shows "Item delivery attempted Returned -Addressee Left" on Dec 14, 2017. However, I am available at the same address and the Indian post has made no attempt at this delivery. I am fade up with this follow-ups now. Every time the dispatch agency is returning my card without any attempt or communication on my mobile no. Want explanation on this ASAP. and please let me know where can I come to collect this or send my representative to pick it up.

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R

rupalik.d

from Mumbai, Maharashtra

Dec 5, 2017

Thank you, but your courier agency is lying, no such attempt for delivery was done. Please re-dispatch and share the details for me to track with the courier. Thanks again.

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Address: 679106

Respected sir/madam,

My pan card application status shows that my pan card has been dispatched from bpc uti kokan bhavan on 18th nov 2017. When i checked the status on india post rm[protected]in - it shows that bag has been dispatched to thrissur on 20 nov 2017. But i didnt get the pan card till now. Please do necessary action, pls help me.
App. No. U[protected]

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Address: 641008

Dear sir,
I have applied for a new pan card in the name of vinodhini. I couldn’t receive the pan card as our home was closed when the local post man reached our home. Postman told that he returned to the sender address. So, i request you to resend my pan card to same address.

Applicant name: vinodhini
Coupon number: u[protected]
Pan card number:biqp6320r

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Address: Begusarai, Bihar, 851112

Website: www.cra-nsdl.com

Dear sir / madam,

I have face problem to update my aadhar number in my pran account.
An error comes during update the aadhar number is : "modification request is pending for the pran :[protected].

In this regard, we have already make a grievance complaint to cra-nsdl, vide token no. 10261991 dated 14.11.2017, but problem is there.

Therefore, we request you to kindly look into the matter and resolve the issue.

Thanks & regards,

Shashi kumari

Dec 31, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2017

NSDL e-Governance Infrastructure Customer Care's response This has reference to the query/grievance raised at â€œConsumer Forumâ€. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.

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D

Dhirazz_xhin

from Noida, Uttar Pradesh

Dec 1, 2017

I applied for pan card e- kyc on nsdl. Transaction is successfully. But not completed for pan card application due to some correction. So please refund my amount. My token number [protected] & [protected]

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There has been error in my date of birth field entered in my pran card having pran number[protected].. My actual date of birth is 25/02/96 but it is wrongly entered as 25/02/91 so kindly sort it out at its earliest or guide me how to rectify it.. Kindly provide me the details if any that how can it be resolved at its earliest
Thanking you

Aditya swarup

Dec 29, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2017

NSDL e-Governance Infrastructure Customer Care's response Dear Aditya,

This has reference to the query/grievance raised by you. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.

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N

News Breaking

from Vijayawada, Andhra Pradesh

Nov 28, 2017

While Applying for pan card. I got some error after paying the money using the credit card. My money got deducted from the card on 17/08/17. But it has been 3 months and the refund is not done til now. Please refund ASAP.

I'm Gone write a big article on this and gone publish it in all the news portal.

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NSDL e-Governance Infrastructure Customer Care's response, Dec 5, 2017

Verified Support

Information is insufficient to resolve your grievance. Kindly Email your Temporary Token Number, E-mail ID and Date of Birth to [email protected] /call on 020-27218080.

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Address: 626001

Dear sir,
I have applied for a new pan card in the name of ranjit raj. I couldn’t receive the pan card as our home was closed when the local post man reached our home. Postman told that he returned to the sender address. So, i you to resend my pan card to same address.

Applicant name: ranjit raj
Coupon number:[protected]
Mobile no: [protected]

Dec 30, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Nov 29, 2017

NSDL e-Governance Infrastructure Customer Care's response Dear Ranjit,

Inconvenience caused is highly regretted. Kindly provide us with your Acknowledgement number to check & resolve your grievance.

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A

AR K

from Moradabad, Uttar Pradesh

Nov 27, 2017

Dear sir. Your application is under process at Income Tax Department.problam

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NSDL e-Governance Infrastructure Customer Care's response, Dec 5, 2017

Verified Support

Your PAN application rejected by ITD due to UID number already exists for another PAN

К

Кнди Вөү Дяѕндԁ

from Agra, Uttar Pradesh

Nov 29, 2017

Sir i have a jan seva kendra. i applied four pan application on nsdl website but the transaction was failed and i show refund for 7 working days but now a month ago my pan refund not give me sir please action about this

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NSDL e-Governance Infrastructure Customer Care's response, Dec 5, 2017

Verified Support

Information is insufficient to resolve your grievance. Kindly Email your Temporary Token Number, E-mail ID and Date of Birth to [email protected] /call on 020-27218080.

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Address: 560050

Website: cra-nsdl.com/CRA

I opened atal pension yojana (Apy) through icici bank and contributed regularly. But i am unable to track my contribution through cra site. When i trying to create ipin, system shows an error massage 'pran not found in database'. Please resolve the issue as early as possible or send my ipin password to my mobile no. Or email id.

Name: gopal krishna b
Pran:[protected]
Mobile no.[[protected]]
Email id: poojari. [protected]@gmail.com
Actication date: 20/06/2016

Dec 29, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2017

NSDL e-Governance Infrastructure Customer Care's response Dear Gopal,

This has reference to the query/grievance raised by you. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.

Dec 04, 2017

Updated by GK Basrur Thanks

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P

Prayash Rsi

from Kolkata, West Bengal

Nov 28, 2017

Dear Sir/Madam
I am Prayash Rai my PRAN Card number is[protected] and I am permanent member of Border Security Force. I want to change my mobile number and email id in my PRAN Account.and the Mobile number is [protected] mail id is [protected]@gmail.com

Thanks with Regard
Prayash Rai
121 BN Border Security Force

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NSDL e-Governance Infrastructure Customer Care's response, Dec 5, 2017

Verified Support

Dear Sir/ madam, This has reference to the query/grievance raised at â€œConsumer Forumâ€. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID. For any other clarification/assistance from our side, you may please call us at 022-4090 4242 or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.

S

saksham garg

from Gurgaon, Haryana

Nov 28, 2017

I had applied online for pancard through nsdl with eKYC mode on[protected] and my account has been debited with Rs 118.90 but they rejected my application on the ground that my mobile number was not registered with adhaar card. please refund me the amount as soon as possible without any unnecessary delay.
temporary token no. - [protected]

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NSDL e-Governance Infrastructure Customer Care's response, Dec 5, 2017

Verified Support

Information is insufficient to resolve your grievance. Kindly Email your Temporary Token Number, E-mail ID and Date of Birth to [email protected] /call on 020-27218080.

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Address: Dehradun, Uttarakhand, 248125

I too applied new pan using ekyc mode for my friend. I tried three times thinking some problem in network. All the three time its deducted my amount. But lately i realize that there was some missmatch in docs. And then i tried again 4th time and this time my application submitted successfully. And after those 3 errors i got notifications that the deducted fee will be refund into my acc in next 7 working days. But its been a 2 weeks and there is only 2 refunds in my acc. Please refund my all money.

Please fix the bug, or its a way of earning money. I want my refund for all 3 temporary tokens. Please refund my amount back.

Temp token no: [protected], [protected], [protected], [protected]

Jan 5, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Nov 29, 2017

NSDL e-Governance Infrastructure Customer Care's response Information is insufficient to resolve your grievance. Kindly Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in /call on[protected]

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Address: Pune, Maharashtra, 411020

I applied for my pancard on 22/11/2017 and then i wanted to track my pan card then i put my acknowledgement no.-[protected] but it is showing "sorry, no record found." please do something about it. I want my pan card or give me my money back please resolve this problem and update me!

Name-saurabh kashyap
Acknowledgement no.-[protected]
Mobile no.-[protected]
[protected]@gmail.com

Dec 29, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2017

NSDL e-Governance Infrastructure Customer Care's response Dear Saurabh,

Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.

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Address: 4000001

Pan application acknowledgment number [protected] is showing that your application is under process at tin facilitation center (Tin fc) where you have made the application. While processing your application, following discrepancy (Ies) has/have been noticed. Kindly contact the tin fc[protected]/28433343 for details:
Applicant's "name to be printed on card" more than 75 characters.
While the applied name including spaces is 71 characters. We sent email to tin-nsdl and they responded that "you are requested to contact the tin facilitation center where your application has been submitted in order to rectify the discrepancy observed with necessary proofs to process your application immediately."
Nobody is picking call on tin fc[protected]/28433343. Please help what to do. This is pan of gratuity trust and because of this gratuity of the employees is stucked.

Jan 1, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2017

NSDL e-Governance Infrastructure Customer Care's response Dear Dheeraj,

Please provide your 15 digit acknowledgment number to check & resolve your grievance.

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Address: Mumbai City, Maharashtra, 400614

Dear sir/madam,

I applied online name correction of my pan card admpk2555m similar to my adhar card on 02 july 2017. I paid money through mobikwik app.
They sent invoice copy like you received money. But till now i not received any acknowledgment number or updates from you. So please check whether you received money or not?
If not received send mail or intimate mobikwik to add my money back if you not received money.

Thanks and regards,
Rudragoud kallanagoudar
[protected]@gmail.com
[protected]

Dec 28, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Nov 22, 2017

Parvez ahmad mir's response Dear sir I am a govt servant in j&k police, now I want to draw your great attention towards that my nps account[protected]has locked with my own mistakes.Now I want to solve my problem through your company.irequested your great self please solve my problem that will be your most kindness.

Verified Support

Nov 27, 2017

NSDL e-Governance Infrastructure Customer Care's response Dear Rudragoud,

Information is insufficient to resolve your grievance. Kindly Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in /call on[protected]

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P

Parvez ahmad mir

from Srinagar, Jammu and Kashmir

Nov 23, 2017

My nps account no[protected] has locked please solve my problem.ph:no:[protected]. I was try to solve this problem many times but unfortunately I was failed now I requested your great self please please solve my problem that will be your most kindness.

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NSDL e-Governance Infrastructure Customer Care's response, Dec 5, 2017

Verified Support

This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai â€“ 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.

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Address: 532429

I have applied pan card on 2nd november 2017. It has been 20 days but i neither received my pan card nor the status of my application changed.
It still shows "your application is under process at nsdl - tin facilitation center. You may contact tin fc[protected]/4716302/4716303 where the application was submitted by you". Could you please let me know when will i receive my pan card. It is really required urgently.

Jan 3, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Nov 24, 2017

NSDL e-Governance Infrastructure Customer Care's response Dear Prathap,

To help resolve your concern, kindly contact our TIN Call Center:020–27218080/25658300 from 7.00 am to 11.00 pm for all 7 days of the week

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A

Arungy547

from Raha, Assam

Nov 23, 2017

Sir We have been alloted PAN- AAEAP9142R with jurisdiction of ITO WARD 3(2) Darbhanga (Bihar) instead of ITO Ward 2 Circle 3 Gaya.by NSDL but our establishment is situated in the place of Manpur, Gaya (Bihar)
Therefore, we request to please change jurisdiction to ITO Ward 2 Circle 3 Gaya(Bihar). As our establishment is in MANPUR, GAYA, BIHAR.

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Dear sir,

Pan card not delivered but returned to nsdl rtos

Waybill no : [protected]
Reference no :[protected]
Pickup date 10 november 2017
From mumbai
To mumbai
Status returned to origin at shipper's request
New waybill no [protected]
Status shipment delivered
Date of delivery 18 october 2017
Time of delivery 09:43

I went to blue dart office and they said the shipping address was wrong but i checked with my agent, the shipping address was right. Please kindly look into it and here is the correct shipping address for reference:
Supple room llp, b-306, nilgiri upvan chs, gawand baug, pokhran-2, near upvan lake, thane west-400610
Please contact [protected] in case of any query.

Appreciate your help. Thanks a lot!

Nov 30, 2017

Complaint marked as Resolved

NSDL redispatched it by speed post and i got it today. Thank you so much!!

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Nov 21, 2017

abhishekmankar's response I receive monthly statement in my old email id.

Please let me know how to update the email ID and phone number

Verified Support

Nov 27, 2017

NSDL e-Governance Infrastructure Customer Care's response Dear Riti,

Inconvenience caused is highly regretted. Kindly provide us with your Acknowledgement number to check & resolve your grievance.

Nov 29, 2017

Updated by Riti Ranka Hi Sir, Thanks for your reply. Please find the details below:
PAN ADMFS7698M allotted for ack [protected].

Nov 29, 2017

Updated by Riti Ranka Dear Sir,

I received an email today from NSDL saying that my PAN was redispatched on 24/11/2017 but when i tracked it, it is again showing undelivered and returned. Can you please let me know a way by which i can collect it myself? I really need it urgently Sir, please help me.

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A

abhishekmankar

from Pune, Maharashtra

Nov 23, 2017

How to update email id and phone number in NSDL.

I tried to logon using NSDL app, but the OTP goes to my old phone number.

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Address: Chhindwara, Madhya Pradesh, 480001

I applied for the pan card approx one month before and paid the fees through my debit card but the e-kyc failed due to which it displyed the following message :
Your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days.
Now its been over a month but neither the refund has come nor e-kyc has completed.
Please refund my money or resend token no. Details are given below:
Token no. [protected]
Dob: 13/08/1995
Name dilip soni
E mail:[protected]@gmail.com

Jan 2, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Nov 24, 2017

NSDL e-Governance Infrastructure Customer Care's response Dear Dilip,

Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution

NSDL e-Governance Infrastructure Complaints & Reviews

File a complaint to NSDL e-Governance Infrastructure

NSDL e-Governance Infrastructure reviews & complaints page 157

pan card applied through e-sign but status shows no record found.

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esign/ekyc applied pan application status shows: sorry, no record found.

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status of application

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change of mobile no in pran account

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mobile number correction

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withdrawal request rejected by sbi and lic pension fund

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pan card returned undelivered kindly re-dispatch

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pan card dispatched but not received yet. (10 days)

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pan card is undelivered

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aadhar number not update in pran account

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error in my date of birth in pran card

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redispatch of pan card - reg.

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pran not found error

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not refunding my complete deducted fee

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sorry, no record found

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pan application pending with tin fc, not getting response

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you received cash for my pan card admpk2555m for name correction. but not sent pan card

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no change in pan card status-20 days

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pan card address issue

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complaint pan card

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