NSDL e-Governance Infrastructure Complaints & Reviews

Address: 411016

I have applied for pan change in august and received someone else pan card on september (Pan application - ack. No. N-[protected] dated : 07/08/2017). I have couriered that pan card with cover letter to nsdl and did not get acknowledgement from nsdl.

I have spoken to customer care team as well but no proper response.

I am not sure about my pan card status will i get or need to apply for new one.

Dec 20, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2017

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution

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G

Gokulakrishnan B

from Kolkata, West Bengal

Dec 3, 2017

any update on my PAN

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Address: Chittorgarh, Rajasthan, 312403

Hello sir my pran no is[protected] is inactive.. I ve applied this before my probation period and it's generated. And i received my pran kit. But didn't get pin no envelope. And it's inactive.. How to active my pran account. Now as per govt rule nps should be deducted in probation period so now it's necessary for me that pran no should be active. Pls guide me how to activate my pran no

Dec 18, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Nov 16, 2017

NSDL e-Governance Infrastructure Customer Care's response Dear Manish,

The concern shared will be analysed and the status will be sent to the email ID registered in the Permanent Retirement Account Number (PRAN).

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S

Swapna Saha

from Bangaon, West Bengal

Nov 15, 2017

I was not at home when the pan card was supposed to be delivered.. So it was undelivered... Please send it again

Acknowledgement no- [protected]

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NSDL e-Governance Infrastructure Customer Care's response, Nov 21, 2017

Verified Support

Dear Swapna,

Your PAN card was returned undelivered to NSDL. The reason for non-delivery as specified by the courier agency is 'Consignee was not available'. The same has been re-dispatched on 24-Sep-2017 by Speed Post vide airway bill no. EA474014728IN

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Address: Ghaziabad, Uttar Pradesh

I have applied for pan card in october. The pan card was dispatched two times however was not delivered to my address.
Please resend the pan card as it is needed. Please provide the courier tracking number for pan card.

Ack no: [protected]
Name : hema devi
Pan : duspd9085d
Address: 288-c, nyay khand-3, indirapuram, ghaziabad, uttar pradesh - 201014

Dec 17, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Nov 16, 2017

NSDL e-Governance Infrastructure Customer Care's response Your PAN card has been re-dispatched on October 28, 2017 by Speed Post vide AWB no. EA[protected]IN.

Nov 19, 2017

Updated by ShivSingh801 Yes. I checked that the PAN card was re-dispatched through speed post. however it was not delivered to me yet. it returned to office in Pune. The agent didn't gave me the tracking number in time so i was not able to get the PAN card manually. please re-send the PAN card and share the tracking number with me.

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A

avin.j

Nov 16, 2017

name : HARDLIFEHACK (OPC) PRIVATE LIMITED
PAN NO : aaech2343c
DISPATCHED : JULY 3, 2017
PAN CARD was not delivered and when contacted post office they said it has returned back and now i am trying to get it again but dont know how to get ti back so can you plz help me what am i supposed to do .
contact person : avinash kumar jha
contact number : [protected]
address to be resend : 1st floor, plot no 72, jain colony part 1, uttam nagar west, near durga mandir, delhi-110059

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NSDL e-Governance Infrastructure Customer Care's response, Nov 21, 2017

Verified Support

To help resolve your query/concern, reach us on [email protected]

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Herewith we bring to your kind notice that we had applied for a correction of pan card in the name of manoj rajnath singh, which was dispatched to our correspondence address in october month 2017. We couldn’t receive the pan card.
Therefore, we requesting your resend our pan card to our address mentioned below as well we mentioned our details below.
Acknowledgment no: [protected]
Pan card no: brvps5201e
Applicant name: manoj rajnath singh
Address: kasturi estate, f/9, hanuman nagar, phatak road, bhayandar east, thane, maharashtra 401105.

So, kindly resend the pan card to the address mentioned above.

Thanking you
Yours sincerely
Manoj singh

Dec 21, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Nov 15, 2017

NSDL e-Governance Infrastructure Customer Care's response Dear Manoj,

Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution

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Address: Guna, Madhya Pradesh, 473001

My pan card acknowledgement number is [protected], its been 4 month and it is still not delivered to me
When i check the status of my pan card it shows "your application is under process at nsdl - tin facilitation center. You may contact tin fc[protected]/42541984/42541986 where the application was submitted by you

Please solve my problem as soon as possible

Dec 21, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Nov 15, 2017

Updated by zubyie HELLO
please see my complaint. i am not getting any update regarding my complaint

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Nov 15, 2017

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.

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Address: 380028

Website: cra-nsdl.com/CRA

Sir,

I open an atal pension yojana (Apy) and contribute regularly. But i unable to track my contribution. So, while i trying to create ipin, system shows an error massage 'pran not found in database'. Please resolve the issue as early as possible or send my ipin password to my mobile no. Or email id.

Name: shreya ganesh khambhayte
Pran:[protected]
Mobile no.[protected]
Email id:- [protected]@gmail.com

Dec 17, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Nov 15, 2017

NSDL e-Governance Infrastructure Customer Care's response Dear Shreya,

This has reference to the query/grievance raised by you. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID. For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.

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I applied for pancard and got a message that pancard has been dispatched on 28 th oct through first flight couriers pvt ltd.. But i didn't receive my pancard.. When i checked my pancard status it is mentioned that my pancard has been returned to the origin.. How to get back my pancard again?? Kindly help me to solve this issue.. My acknowledgment no is [protected], consignment no b903z1793645, pan bnvpj3127q

Dec 21, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Nov 15, 2017

NSDL e-Governance Infrastructure Customer Care's response Dear Jayashree,

Your PAN card has been returned undelivered by First Flight Couriers Pvt. Ltd courier vide airway bill no. B903Z1793645, your PAN card will be re-dispatched through Speed Post shortly.

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C

CrAzY GaMeR

from Kannauj, Uttar Pradesh

Nov 13, 2017

Pan card delivered by Overnite Express Ltd.
Delivered date - 14/05/2017
PAN CARD NO. IASPS6672E
NAME- DHARAMVIR SHARMA

PH NO - [protected]

PAN CARD ISSUED BY NSDL THROUGH speed post by Overnite Express Ltd. Vide airway. But I did not recieved my PAN Card .PLEASE RESEND MY PAN CARD AGAIN BY COURIER

THANK YOU

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NSDL e-Governance Infrastructure Customer Care's response, Nov 21, 2017

Verified Support

Dear Dharamvir,

To help resolve your query/concern, reach us on [email protected]

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My token no.[protected] my name is chandan kumar sahu '04/11/2017' when i was applying fo my pan card, i choose e-sign upload scanned document and i have uploaded the document. After the succesfull of payment when i was going for e-sign aadhaar otp and pressed the continue buttom appearing on the screen that "your document has been archieved. Kindly contact nsdl" i had contact to nsdl, customer care said if you have not signed then your money will be refunded within 7 woking days and today is going to hit 10 days money is not refunded
My transaction reference number:juco[protected]
The payment receipt and my failed applying screenshot giving below you can see

Dec 16, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Nov 15, 2017

NSDL e-Governance Infrastructure Customer Care's response Dear Chandankumar,

Information is insufficient to resolve your grievance. Kindly Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in.

Nov 16, 2017

Updated by chandankumar52 My temporary token number.[protected]

Email- [protected]@gmail.com

DOB- 02/03/1999 DDMMYYYY

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Address: Chandauli, Uttar Pradesh, 232103

Website: cra-nsdl.com/CRA

I registered in the nps account from the internet and pay from union bank net banking and got the pran no:[protected] by sms, but am unable a to log in to set my i-pin and to contribute towards my investment. Please help.

I am getting the error "pran not found in database" always.

Below are my details to contact.

Name: manish kumar
Email: [protected]@gmail.com

Dec 17, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Nov 15, 2017

NSDL e-Governance Infrastructure Customer Care's response This has reference to the query/grievance raised at â€œConsumer Forumâ€. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.

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E

Esakki Muthu Pandian

from Chennai, Tamil Nadu

May 27, 2018

I registered in the nps account from the post office and got the pran no:[protected] by post, but am unable a to log in to set my i-pin and to contribute towards my investment. Please help.

I am getting the error "pran not found in database" always.

Below are my details to contact.

Name: Ramiah Esakkimuthu Pandian
Contact no:[protected]

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Address: 506001

Sir,

I open an atal pension yojana (Apy) and contribute regularly. But i unable to track my contribution. So, while i trying to create ipin, system shows an error massage 'pran not found in database'. Please resolve the issue as early as possible or send my ipin password to my mobile no. Or email id.

Name: gopalakrishna d
Pran:[protected]
Mobile no.[protected]
Email id: gopala. [protected]@gmail.com

Thanking you

Dec 18, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Nov 15, 2017

NSDL e-Governance Infrastructure Customer Care's response This has reference to the query/grievance raised at â€œConsumer Forumâ€. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.

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K

Kalavathi Natta

from Hyderabad, Telangana

Nov 13, 2017

I did apple pan card last year
My AC NO N-[protected]

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NSDL e-Governance Infrastructure Customer Care's response, Nov 21, 2017

Verified Support

Dear Kalavathi,

Your PAN application is marked for multiple discrepancies and reason for the same is forwarded to your registered e-mail Id.

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Address: Bareilly, Uttar Pradesh, 243001

Sir/mam pls return my pan card its not deliverd at my home
So pls u send again it on my address
My address
119 anand vihar colony pilibhit bypass road bareilly
Acknowledggment number [protected]
Name hitesh kumar maurya
Pan card number edupm6981f
Status of my pan card
Your pan card has been dispatched on 17-oct-2017 by registered/speed post* vide airway bill no. Ea[protected]in, at the address for communication* indicated by you in the application. The pan card is expected to be delivered by 27-oct-2017.

* emxxxxxxxxx represents airway bill number for speed post & rmxxxxxxxxx represents airway bill number for registered post.

Dec 17, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Nov 15, 2017

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution

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O

Omkar Pranav

from Bengaluru, Karnataka

Nov 13, 2017

Sir I applied for Pan card couple of days ago I received a email with the acknowledgement number :-[protected]
But when I checked the site to track the status It is showing no records found please respond ASAP
Email- omkarpranav.[protected]@gmail.com
And yes I have completed the payment via debit card
Rgds

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NSDL e-Governance Infrastructure Customer Care's response, Nov 21, 2017

Verified Support

Your PAN card has been dispatched on 09-Nov-2017 by Blue Dart Express Ltd courier vide airway bill no. 34640761363

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Address: Patna, Bihar, 800006

Website: Flipozone.com

Hi,

I bring to you kind notice that i had applied for a new company pan card flipozone digitech online venture (India) pvt. Ltd. Which was dispatched to my address but the pan card returned undelivered by mahendru postoffice (Patna). I couldn’t receive the pan card address is correct and also verified by patna head post office.

Therefore, i am requesting you to resend my pan card to our address mentioned below as well i mentioned my details below.

Pan card no: aadcf2103h

Company name : flipozone digitech online venture (India) pvt. Ltd
Address: shri ram niwas, khana mirza lane, near harsh community center, sultanganj 800006
Mobile : [protected]

Permanent account number (Pan):aadcf2103h pan card will be despatched only to the communication address provided in your pan application.

E-mail id :- [protected]@gmail.com

So, kindly resend the pan card to the address mentioned above.
Thanking you

Dec 16, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Nov 15, 2017

NSDL e-Governance Infrastructure Customer Care's response "We would like to inform you that we are unable to trace your PAN details on the basis of given information or the PAN application does not belong to NSDLe-Gov.

If applied through NSDL e-Gov, please provide the 15 digit acknowledgement number to enable us to provide further information.

The other agency appointed by Income Tax Department for this purpose is UTI Infrastructure Technology and Services Ltd. having its office at Plot No. – 3, Sector 11, CBD Belapur, Navi Mumbai-400 614. Website: https://www.utiitsl.com/"

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Address: 673636

As advised, contacted nsdl customer care through the email and provided all the requested information to resolve grievance, but there is no response yet for the continues follow up and the online application status shows as archived.

Its very strange that the complaint status is now as resolved even without any resolution of the issues.

Coupen#:[protected]
Email:[protected]@hotmail.com
Dob: 13/06/1980

Dec 20, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Nov 15, 2017

NSDL e-Governance Infrastructure Customer Care's response Information is insufficient to resolve your grievance. Email your concern/query to [protected]@nsdl.co.in /call on[protected]

Nov 20, 2017

Updated by jamalpv Already sent the details, but still no response

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Address: 509001

Sir i am leelavathi applied pan card on 22/09/2017 till my card under process my acknowledgement no N-[protected] so plz approve my card then and discrepancies plz reject my appllication and give suggestions for appliing pan card thank you sir yours faithfully sir i want pan card for bank purpose so kindly approve the card i want pan card urgent

Dec 16, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Nov 15, 2017

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution

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N

navi22

from Chhindwara, Madhya Pradesh

Nov 13, 2017

Your e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode.

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NSDL e-Governance Infrastructure Customer Care's response, Nov 21, 2017

Verified Support

To help resolve your query/concern, kindly provide us with your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [email protected]

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Address: Anantnag, Jammu and Kashmir, 192201

Dear sir
My name is mohmad ayoub teli and my user id is[protected]. I forgot my pin and i used my old pin several times. Now my user id is blocked. Kindly unblock it and revert back to me at [protected]@gmail.com. I also called the online number. But there was no response from that side. Kindly resolve my issue as soon as possible..........
Thank you

Dec 26, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Nov 15, 2017

NSDL e-Governance Infrastructure Customer Care's response This has reference to the query/grievance raised at â€œConsumer Forumâ€. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.

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Address: Howrah, West Bengal, 711303

Sir,
I have applied for pan card and the same is despatched through first flight couriers pvt. Ltd couriers, with cosignment no. B903q7976775 dated[protected] and the same is returned back undelivered. But in my mobile the date mentioned for dispatch is 17/08/2017 in which the pan no. Mentioned is cjnpa2744rkindly re-send the same by way of postal department and do needful. Thanking you,
Utpala adak
[protected]

Dec 16, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Nov 13, 2017

NSDL e-Governance Infrastructure Customer Care's response Dear Raja,

Inconvenience caused is highly regretted. Kindly provide us with your Acknowledgement number or valid 10 digit PAN to check & resolve your grievance.

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Address: Bhopal, Madhya Pradesh, 462001

Dear sir
I not avelable in my home and postman come to my home address but not receved in pan card so this pan card plz send one time more urjentrly
Name — aman barar
Dob — 10/12/1999
Aadhar no. —[protected]
Acknowledgment no. — [protected]
Pan card no. — cxjpb2994n
Lost mobile no. — [protected]
Current mo no. — [protected]
Address chola road archna ges godwon ke pass nagar nigam colony bhopal 462001

Dec 19, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Nov 09, 2017

Updated by Pavan Ahirwar Dear sir
i not avelable in my home and postman come to my home address but not receved in PAN Card so this PAN Card plz send one time more urjentrly
Name[protected] AMAN BARAR
DOB[protected]/12/1999
Aadhar No.[protected][protected]
Acknowledgment No.-------[protected]
PAN Card No.------ CXJPB2994N
Lost Mobile No.-----[protected]
Current Mo No.-------- [protected]
Address Chola Road Archna Ges Godwon KE Pass Nagar Nigam Colony Bhopal 462001

Verified Support

Nov 13, 2017

NSDL e-Governance Infrastructure Customer Care's response Dear Pavan,

Your PAN card was delivered by Pigeon courier. Request you to call on [protected] for more details.

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Sir,

1st u send me a wrong signature & photo in my pan copy

When i complain 10-15 times after that u create a new application from ur side new ack. No. N-[protected] for old ack. No. N-[protected] which was wrong signature in pan card

Now i got mail from ur side to send dd/cheque

It is mistkate from ur side why i send dd/cheque

Adesh kumar dhal

Nov 15, 2017

Complaint marked as Resolved

bad service after 10-15 call and mail it process further

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Nov 15, 2017

NSDL e-Governance Infrastructure Customer Care's response Dear Adesh,

Your PAN application is marked for discrepancy, for further clarification, kindly reach us at [protected]@nsdl.co.in

Nov 15, 2017

Updated by skdhal what a joke
thanks for this type of service

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Address: 560066

We have raised a pan for ernad group with acknowledgement number [protected]. However it is not resolved after 3 months. Please check.

I am trying through my dealer to get this completed since a long time. Please help immediately. Thank you so much for your continued support

When i checked it says
Your application is under process at nsdl - tin facilitation center. You may contact tin fc[protected]/66282803/66282804/66282805 where the application was submitted by you.

Dec 16, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Nov 15, 2017

NSDL e-Governance Infrastructure Customer Care's response Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.

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U

Uday Salunke

from Pune, Maharashtra

Nov 9, 2017

I am uday salunke and my pran no.[protected] i am able to open my account on nsdl site. my email id uday.[protected]@yahoo.in or mobile no.[protected]
and my pran card or welcome kit or any other document not come in my adress.

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NSDL e-Governance Infrastructure Customer Care's response, Nov 21, 2017

Verified Support

Dear Uday,

This has reference to the query/grievance raised by you. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at 022-4090 4242 or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.

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Sir/madam,

I have applied for new pan card on 6th november 2017 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."
br...

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26 Comments

NSDL e-Governance Infrastructure Complaints & Reviews

File a complaint to NSDL e-Governance Infrastructure

NSDL e-Governance Infrastructure reviews & complaints page 159

pan card misplaced/wrongly delivered

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inactive pran no account

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pan card returned not delivered

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pan card redispatch request vide acknowledgment no. 036509700068660.

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pan card not delivered

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apy pran detail not found

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pan card not delivered yet

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my money not refunded

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pran not found in database - 110161905011

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pran not found in database for the one created in sept, 17

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i have not received my pan card at my home address

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company pan card undelivered by mahendru post office (patna)

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nsdl e-governance infrastructure customer care

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pan under process till 40 days

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user id unblock

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pan card undelivered without knock

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return my pan card in my address not received from me by post

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dd/cheque

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pan application - not received yet

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e-sign/ekyc applied pan application status shows no record found

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