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NSDL e-Governance Infrastructure Complaints & Reviews

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Updated: Aug 8, 2025
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NSDL e-Governance Infrastructure reviews & complaints page 156

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D
deepukrishna5
from Naugachhia, Bihar
Dec 7, 2017
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Address: Thiruvananthapuram, Kerala, 695032

Respected sir
I am a government employee and i have account on tire i - on nsdl central record keeping agency.
My user id =[protected] but due to some wrong attempts my password will not working so my account is being locked.
Therefore plz give me a another new password and unlocked my account so that i can see my account summery
Then i would ever great full before you.

Regards.
Deepukumar k. R
At: remabhavan tc-18/912 njalikonam nrwac-15 aramada (Po)
District: trivandrum
State: kerala
Mob. No. [protected]
Mail id: [protected]@gmail.com
Jan 11, 2018
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Dec 11, 2017
NSDL e-Governance Infrastructure Customer Care's response
Dear Deepukumar,

This has reference to the query/grievance raised by you. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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    loveu2nk
    from Zamania, Uttar Pradesh
    Dec 6, 2017
    Resolved
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    Website: www.tin-nsdl.com

    Dear Sir/Madam,

    we are apply for new pan. when show status then status is show only pan no and tracking no . when we are tracking status then status is show inefficient address but my address are correct so what i am do sir??. because pan card not receive in my home.and we are calling in your head office pune and delhi office but not respond me. what rabsing services of you.

    all details we are sending to you.

    1. Applicant name:- NIRMALA

    2. Father’s name:- SHYAM LAL

    3. Date of birth:- 01/JAN/1962

    4. contact no:-[protected]

    5. PAN no genrate:- BLIPN5542A

    6. Tracking no:- EA[protected]IN

    7. Description of error :- show inefficient address

    8. Amount deducted:-110/-

    9. acknowledgement no:- [protected]

    10. E-mail ID:[protected]@GMAIL.COM


    ************************************************
    With Regards,
    Naveen Kumar | Technical HEAD
    Amar Constructions
    +91 [protected] / +91 [protected] / [protected]
    BRANCH OFFICE:-
    Ground Floor, House of Ramu Shukla | Near Dr. Anupam Shukla Hospital | Lodhvari Kothi | Near Degree College Chauraha
    Raebareli | Uttar Pradesh Pin- 229001

    HEAD OFFICE:-
    A -212 I Tirupati Plaza Complex I Gali Number - 01 I
    Office Number 102 I 1st Floor, Shakarpur I New Delhi 110092
    [protected]

    Website: http://www.amarcons.com/contact.html
    +2 photos
    Jan 29, 2018
    Complaint marked as Resolved 
    Which type of resulution of company . NSDL is not serious for this matter what is the status. i haven't recived pan card which type of service of NSDL.
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Verified Support
    Dec 11, 2017
    NSDL e-Governance Infrastructure Customer Care's response
    Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
    Jan 29, 2018
    Updated by loveu2nk
    NSDL is not serious for this matter what is the status.
    i haven't recived pan card which type of service of NSDL.

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      R
      raulhanda
      from Pune, Maharashtra
      Dec 7, 2017
      Resolved
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      Hi,
      I haven't received my pan card as yet. My pan application number is [protected]. Can someone please get back to me with a status update?

      I had e signed the application. There is no update on the nsdl website as well. How long will the process take? Also will get i a text alert? I need my pan card urgently as i get on my first job.

      Thanks.
      Feb 5, 2018
      Complaint marked as Resolved 
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Verified Support
      Dec 08, 2017
      NSDL e-Governance Infrastructure Customer Care's response
      Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution
      Dec 11, 2017
      Updated by raulhanda
      Any update on my Pan Card?
      Dec 14, 2017
      Updated by raulhanda
      Will someone tell me what is the update on my Pan Card? i received a notification today stating that there is discrepancy with my details? can you at least tell me what the discrepancy is?
      Verified Support
      Jan 01, 2018
      NSDL e-Governance Infrastructure Customer Care's response
      Your PAN application is marked for discrepancy for substantial changes in your Name, kindly reach us at [protected]@nsdl.co.in
      Jan 04, 2018
      Updated by raulhanda
      I emailed you guys but the email bounced back, your mailbox is full. can you give me another email address?
      Jan 18, 2018
      Updated by raulhanda
      ANY UPDATE PLEASE!
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        H
        Hemuuu
        from Chirala, Andhra Pradesh
        Dec 6, 2017
        Resolved
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        Hi sir/madam,

        My name is a. Hemasundara rao and having pran card[protected] and
        When i am linking my aadhaar card to my pran card it is saying that "your aadhaar card is already linked to other pran card number". And my address is also not updating because of not having aadhaar linking.

        How can i solve my problem..

        - a. Hemasundara rao
        Jan 14, 2018
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Verified Support
        Dec 08, 2017
        NSDL e-Governance Infrastructure Customer Care's response
        Dear Hemasundara,

        This has reference to the query/grievance raised by you. We would like to inform you that the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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          M
          malik139
          from Dehra Dun, Uttarakhand
          Dec 6, 2017
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          Address: Bagpat, Uttar Pradesh, 250617

          Sir i have deposit the fee of assam rifles rally 2018 group c post 200 per form but fee is 100.
          Application id no - ar-2017/117829
          Application id no - ar-2017/117845
          So please send my extra payment of 100 + 100 = 200 in my account
          Account no is - [protected] in the bank of state bank of india
          Ifsc code is - sbin0001563
          Branch - baraut
          Distt-baghpat (Up) - 250611
          +2 photos
          Assam Rifles customer support has been notified about the posted complaint.
          This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai – 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.
          Sir i have applied for assam rifle but the fees is charged more than as notified in official notification sir plzz give me my 100ts back

          application fee - Comment #2947975 - Image #0
          Application for the tradesman recruitment rally 2017-18 is closed before it's time.
          Sir I am from telangana state... I have applied for tradesmen cook post... but in online sbi debit card payment there is not showing telangana state option.. so I selected my previous andhrapradesh state... if any hall ticket problem for bank side plz modify sir..
          H. NO AR-2017/169648
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            A
            AURA CLINIC RAIGARH
            from Indore, Madhya Pradesh
            Dec 6, 2017
            Resolved
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            otp message not received

            Address: Dehradun, Uttarakhand, 492001

            I have done all step and pay money but didn't receive message

            I have applied for pan card online with option e-kyc authentication through aadhar.
            The form was submitted successfully with correct details and payment made via e-banking. But i did not receive otp for aadhar authentication. Pan applied on 06/12/2017
            Please check this and revert at the earliest as this is urgent!
            My token no. Is mention
            br...
            +1 photos
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            R
            Rajdeep Ray
            from Badarpur, Assam
            Dec 6, 2017
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            Address: East Khasi Hills, Meghalaya, 793001

            Sir, i'm from meghalaya and i'm not able to fill the form online as i selected the given option i. E state of origin = meghalaya and then i go for the next option i. E which trade i want to apply so i'm just getting only one option to select i. E riflemen cook as i'm wanting to apply for clerk but l'm not getting that option please sir help me as soon as possible.
            Thank you
            +1 photos
            Assam Rifles customer support has been notified about the posted complaint.
            Dear Rajdeep,

            This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.
            Sir i have applied for pharmacist in rally it is necessary to bring character certificate issued by police or it may be valid issued by University and sir their is running of 5 km for pharmacist or not sirrrrr plzzzz reply
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              Sunil Hucharaddi
              from Mumbai, Maharashtra
              Dec 6, 2017
              Resolved
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              Resolved

              Sir/madam,

              I have applied for new pan card on 5th december 2017 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

              "thank you for using online facility for pan application.

              If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

              But when i checked my application status today, it was shown "sorry, no record found."

              Please check my application

              Thanking you
              Sunil hucharaddi
              Jan 13, 2018
              Complaint marked as Resolved 
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Verified Support
              Dec 08, 2017
              NSDL e-Governance Infrastructure Customer Care's response
              Dear Sunil,

              Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.
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                O
                Om Jaiswal
                from Kolkata, West Bengal
                Dec 5, 2017
                Resolved
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                Address: Kolkata, West Bengal, 700013

                Sir i am md aftab alam, sir i hearbly request to you that sir my pan card is returened, because delivery man is not calling me. Sir i update my pan cards name. Sir my bank stop my payment. Sir i am 59+. Siyor i hope that you take my letter fastly. I am waiting for your answer or pancard
                +2 photos
                Jan 21, 2018
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Verified Support
                Dec 08, 2017
                NSDL e-Governance Infrastructure Customer Care's response
                Inconvenience caused is highly regretted. Kindly provide us with your Acknowledgement number to check & resolve your grievance.
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                  S
                  Sûdhàñshú Shêkhár
                  from Dhanbad, Jharkhand
                  Dec 4, 2017
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                  Address: Patna, Bihar, 800006
                  Website: www.assamrifles.gov.in

                  Your website www.assamrifles.gov.in is not working or responding.

                  Please look into it and rectify as soon as possible. We are unable to apply online vacancies.

                  I have been trying to log into the website since two days but the website hangs out in the middle and then crashes. We have to apply for the latest vacancy whose deadline is 20th december.
                  Assam Rifles customer support has been notified about the posted complaint.
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                    K
                    kurien varghese
                    from Bengaluru, Karnataka
                    Dec 4, 2017
                    Resolved
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                    Resolved

                    Sir,

                    I open an atal pension yojana (Apy) via icici net banking and contribute regularly. But i unable to track my contribution. So, while i trying to create ipin, system shows an error massage 'pran not found in database'. Please resolve the issue as early as possible or send my ipin password to my mobile no. Or email id.

                    Name: kurien varghese
                    Pran:[protected]
                    Email id: [protected]@gmail.com

                    Thanking you
                    Dec 18, 2017
                    Complaint marked as Resolved 
                    I was able to see the details but while logging I am seeing the error. I am able to log grievance now will do the grievance
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Verified Support
                    Dec 07, 2017
                    NSDL e-Governance Infrastructure Customer Care's response
                    Dear Kurien,

                    This has reference to the query/grievance raised by you. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID. For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                      A
                      Anburam96
                      from Coimbatore, Tamil Nadu
                      Dec 4, 2017
                      Resolved
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                      Address: Cuddalore, Tamil Nadu
                      Website: NSDL online Pan apply services

                      I applied for new pan card on 28/11/17 in nsdl website. I paid amount of rs.118 through my debit card. I entered the correct otp. But i received the message your ekyc verification is failed they also mentioned we will refund the amount within 7 or 8 working days. But still now i didn't receive my refund amount. I want to know why my ekyc verification was failed. How can i will get new pan card?. Please let me know what's the problem or else please refund my amount. My aadhar details all are correct that' s are already verified in uidai website. My token number [protected]. I need immediate solution for this problem because i need pan card immediately.
                      Jan 19, 2018
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Verified Support
                      Dec 07, 2017
                      NSDL e-Governance Infrastructure Customer Care's response
                      Information is insufficient to resolve your grievance. Kindly Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in /call on[protected]
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                        P
                        Pankaj_Sweta
                        from Kolkata, West Bengal
                        Dec 4, 2017
                        Resolved
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                        Address: Kolkata, West Bengal, 700006
                        Website: NSDL

                        Acknowledgement number [protected]
                        Name narbada tewari
                        Dob 24-06-79
                        Mobile [protected]
                        Category individual
                        Air waybill no. Ea[protected]in
                        Pan bhopt7893q
                        Returned undelivered to nsdl 25-09-17

                        My pan card had been returned undelivered on 25-09-17. So i request you to kindly deliver my pan card in the below mentioned address as early as possible:-

                        Chandra nath tewari
                        230, chittaranjan avenue
                        Kolkata-700 006
                        Opposite miranda building
                        (M)-[protected]
                        Jan 9, 2018
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Verified Support
                        Dec 07, 2017
                        NSDL e-Governance Infrastructure Customer Care's response
                        Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution
                        PAN CARD is not correctly revised. As per generated E PAN card received through email which is correctly revised.Father name is getting mistake in PAN card.

                        pan card has been returned undelivered - Comment #2939033 - Image #0
                        pan card has been returned undelivered - Comment #2939033 - Image #1
                        NSDL e-Governance Infrastructure Customer Care's response, Jan 1, 2018
                        Verified Support
                        To help resolve your complain, kindly reach us on [email protected]
                        I have apply a new pan card.This card is undelivered...please pan card return...pan card no:-GGZPK6375M...
                        acknowledge no: N-[protected]

                        pan card has been returned undelivered - Comment #2940090 - Image #0
                        NSDL e-Governance Infrastructure Customer Care's response, Jan 1, 2018
                        Verified Support
                        To help resolve your complain, kindly reach us on [email protected]
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                          M
                          Mani8513
                          from Hyderabad, Andhra Pradesh
                          Dec 4, 2017
                          Resolved
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                          Resolved

                          Sir/madam,

                          I have applied for new pan card on 1st december 2017 through e-sign mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

                          "thank you for using online facility for pan application.

                          If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                          But when i checked my application status today, it was shown "sorry, no record found."

                          Please check my application

                          Thanking you
                          Manikanta aambati
                          +2 photos
                          Jan 12, 2018
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Verified Support
                          Dec 07, 2017
                          NSDL e-Governance Infrastructure Customer Care's response
                          Dear Manikanta,

                          Inconvenience caused is highly regretted. We are following up with ITD for earliest resolution.
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                            mpmayanksingh
                            from Mumbai, Maharashtra
                            Dec 2, 2017
                            Resolved
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                            Resolved

                            Sir/madam,

                            I have applied for new pan card on 1st dec 2017 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

                            "thank you for using online facility for pan application.

                            If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                            But when i checked my application status today, it was shown "sorry, no record found."

                            Please check my application

                            Thanking you
                            Mayank pratap singh
                            Dec 7, 2017
                            Complaint marked as Resolved 
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                              J
                              jeyaruban jey
                              from Chennimalai, Tamil Nadu
                              Dec 2, 2017
                              Resolved
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                              Resolved

                              Address: Madurai, Tamil Nadu

                              I have applied for new pan card on 30th nov 2017 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

                              "thank you for using online facility for pan application.

                              If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                              But when i checked my application status today, it was shown "sorry, no record found."

                              Please check my application

                              Thanking you
                              Banumathi
                              Jan 9, 2018
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Verified Support
                              Dec 08, 2017
                              NSDL e-Governance Infrastructure Customer Care's response
                              Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
                              PAN no ESEPK7655H has been issued by NSDL to me but i have not received the card yet. Please arrange to resend & communicate the airway bill no on my registered mobile no. so that i may track the package. I have applied for the card again but no card received yet.

                              ChandraShekhar Khan
                              At-Batraha ward no 23
                              Saharsa Bihar

                              [protected]
                              NSDL e-Governance Infrastructure Customer Care's response, Jan 1, 2018
                              Verified Support
                              Please refer URL https://www.tin-nsdl.com/services/pan/pan-index.html for applying PAN Card.
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                                S
                                Santu Banerjee
                                from Mahishadal, West Bengal
                                Dec 1, 2017
                                Resolved
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                                Resolved

                                Respected sir,
                                I want to change the mobile no attached to my pran i'd as it had been changed. I am also forgot my tpin/ipin and to change this tpin/ipin i need mb no to be changed.
                                The necessary no to be changed giving below with my pran no for doing the needful. Kindly do the needful and make me obliged.
                                Pran no[protected]
                                Earlier no attached-[protected]
                                Mb no to be modified-[protected]
                                Register mail id-shantu. [protected]@gmail.com
                                Name-santu banerjee
                                Father name-narayan ch banerjee
                                Kanksa singhpara, panagarh bazar, burdwan-713148 (Wb)
                                Regards,
                                Santu banerjee[protected]
                                Jan 13, 2018
                                Complaint marked as Resolved 
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Verified Support
                                Dec 05, 2017
                                NSDL e-Governance Infrastructure Customer Care's response
                                This has reference to the query/grievance raised at “Consumer Forum”. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                                  Thiripuram
                                  from Vijayawada, Andhra Pradesh
                                  Dec 1, 2017
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                                  Address: 608502

                                  Dear sir

                                  I am having demat account with kotak securities and trading through
                                  Them and i am getting message through mobile no and mail.
                                  Whereas i am getting message from nsdl throug mail only and there is a correction in my mobile no, which is available with nsdl.
                                  The number is [protected] instead of [protected] (Unknown person).
                                  Address & mobile no should be changed as per aadhaar card
                                  Kindly do the correction as
                                  With regards
                                  R. Ananthakrishnan
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Sir i submit pan application 7/oct /2017 for correction but i call many time nsdl not give me answer he says four days and two and till also two months my acknowledgement number is N_[protected] i am a senior lady please help
                                  I have applied for a PAN card which is allotted and dispatched by BlueDart courier Shipment No. [protected] which is returned.
                                  Please kindly send the same to my mailing address as soon as possible.
                                  Name: RAJU
                                  Acknowledgment No. : N-[protected]
                                  Address: WZ-19, first floor, Possangipur village, Janakpuri A-3, West Delhi, Delhi-110058
                                  Dear sir.
                                  With due respect I would like to say few words about my pran no[protected] I want change my mobile no my new mobile no [protected].so, I reguest please update my mobile no in my nsdl cra account that will be your most kindness
                                  Thanking you
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                                    Shrivastava Kumud Kumari
                                    from Dimapur, Assam
                                    Nov 30, 2017
                                    Resolved
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                                    Resolved

                                    I am a retired state govt emloyee with Pran no[protected].SBI pension fund and LIC pension fund policy are rejecting my withdrawal request due to less amount than 100000.How can I be able to withdraw my invested money in these schemes as well as in UTI retirement solution?kindly guide and email me on: [protected]@gmail.com
                                    Name: Shrivastava Kumud Kumari
                                    Ph no :[protected]
                                    Jan 17, 2018
                                    Complaint marked as Resolved 
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Verified Support
                                    Dec 05, 2017
                                    NSDL e-Governance Infrastructure Customer Care's response
                                    This has reference to the query/complaint raised at “Consumer Forum” The concern shared will be analysed and the status will be sent to the email ID. For any other clarification/assistance, you may please call us at[protected] or register a query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php..
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                                      rupalik.d
                                      from Mumbai, Maharashtra
                                      Nov 30, 2017
                                      Resolved
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                                      Resolved

                                      Pan dyqpd1207p allotted for ack [protected]. Card was sent by first flight courier was expected del dt. Was till 30/11/17. But now its status shows returned undelivered, while i was very much available at my given address on records. No attempt for deluvery was done by the courier company and no communication. Kindly re-dispatch my pan card or else let me know where can i pick it up.
                                      Jan 5, 2018
                                      Complaint marked as Resolved 
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Verified Support
                                      Dec 05, 2017
                                      NSDL e-Governance Infrastructure Customer Care's response
                                      Your PAN card has been returned undelivered to NSDL on 20-Nov-2017. The reason for non-delivery as specified by the courier agency is 'Consignee not available'. The same will be re-dispatched shortly.
                                      Dec 19, 2017
                                      Updated by rupalik.d
                                      The NSDL Website showing update on this website as
                                      Your PAN card was returned undelivered to NSDL. The reason for non-delivery as specified by the courier agency is 'Consignee was not available'. The same has been re-dispatched on 09-Dec-2017 by Registered/Speed Post** vide airway bill no. EA[protected]IN, at the address for communication* indicated by you in the application. The PAN card is expected to be delivered by 19-Dec-2017.
                                      And the Speed Post status shows "Item delivery attempted Returned -Addressee Left" on Dec 14, 2017. However, I am available at the same address and the Indian post has made no attempt at this delivery. I am fade up with this follow-ups now. Every time the dispatch agency is returning my card without any attempt or communication on my mobile no. Want explanation on this ASAP. and please let me know where can I come to collect this or send my representative to pick it up.

                                      Thank you, but your courier agency is lying, no such attempt for delivery was done. Please re-dispatch and share the details for me to track with the courier. Thanks again.
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