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NSDL e-Governance Infrastructure Complaints & Reviews

3.5
Updated: Aug 8, 2025
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NSDL e-Governance Infrastructure reviews & complaints page 16

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S
shamely
from CHENGALPATTU, Tamil Nadu
Oct 15, 2022
Resolved
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Address: NO.15 ARINJAR ANNA STREE

We have not yet received the supporting documents with respect to your application for 'New PAN Card or/and Changes or Correction in PAN Data'. Kindly submit the requisite documents to NSDL to enable us to process your PAN application at the earliest. For further details, please read the guidelines and instructions or contact TIN Call Center at[protected]
Nov 18, 2022
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Oct 17, 2022
NSDL e-Governance Infrastructure Customer Care's response
Inconvenience caused is highly regretted. We request you to submit query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
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    Prashant Ruwali
    Oct 14, 2022
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    I have contributed toy PRAN account last year. But when I am trying to login to the system it is throwing me invalid User error. Even resetting the password is not working.
    Below are the details
    PRAN[protected]
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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      B
      Bijan@123
      from Kolkata, West Bengal
      Oct 14, 2022
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      Address: Applicant Name: BAPPA NAIYA VILL-RAMNAGARABAD P.O- RAMNAGARABAD P.S-DHOLAHAT PIN-743349 DISTRICT-SOUTH 24 PARGANAS STATE-WEST BENGAL Acknowledgement

      Dear Sir,
      I have applied for a Correction PAN Card in the name of BAPPA NAIYA which was dispatched . I couldn’t receive the PAN Card as POST MAN he did not inform me and he returned back.

      Therefore, I requesting your resend my PAN Card to same address and I mentioned our details below.

      Applicant Name: BAPPA NAIYA
      VILL-RAMNAGARABAD
      P.O- RAMNAGARABAD
      P.S-DHOLAHAT
      PIN-743349
      DISTRICT-SOUTH 24 PARGANAS
      STATE-WEST BENGAL
      Acknowledgement Number: [protected]
      Date ofApplication:Date- 26-JUL-2022
      Mobile NO: [[protected]]
      Mail id :[protected]@gmail.com
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Inconvenience caused is highly regretted. We request you to submit query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
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        T
        Oct 14, 2022
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        On the official site of NSDL it is showing that my pan card is dispatched on 7 October 2022 but today is 14 October still i didn't get my pan card from the courier. The courier service is Velex Logistics Pvt Ltd.
        Acknowledgement No: [protected]
        Tracking ID for courier: [protected]
        Please inform me when will i get my pan card. I need it ASAP it's an urgency.
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        We request you to submit your query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
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          S
          Siddula Harish
          from Guntur, Andhra Pradesh
          Oct 3, 2022
          Resolved
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          Resolved

          Hi.
          I have created the nps account of tier - 1 type. And pran is also generated. But while setting ipin or while login, i am getting error as 'Pran not found in database. When I tried to complaint it in its grievance portal, again it is displaying 'Please Enter a Valid PRAN.'
          Nov 4, 2022
          Complaint marked as Resolved 
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Verified Support
          Oct 04, 2022
          NSDL e-Governance Infrastructure Customer Care's response
          Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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            V
            vishal65
            from Mumbai, Maharashtra
            Oct 2, 2022
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            Address: Kandivali west, Mumbai, Maharashtra,

            Hello respected NSDL,

            my self Vishal Yadav from Mumbai, Maharashtra,

            on date 30th sep-22,
            pan card officer call me and told me, my address is on pan card is not perfect give me any land mark to deliver your pan card so i gave him a landmark he said next day i will got my pan card,

            on next day 1st oct-22,
            delivery man call me at around 8 to 9 pm and told me to come and collect your pan card, i go there and he ask for Aadhar number, signature and mobile number, i gave them all and next he say give me 20 rupees i ask for what i already paid NSDL 106.90 rupees, and he used to say he is not doing salary job he charge commission for delivering post card i decline to give him money he cut my signature phone number and Aadhaar number and warn me he will return this pan card i did not say anything and he go away without giving me my PAN card,

            on that day i called my pan card officer who call me for perfect address before day he also decline to help me and said delivery man is commission agent and he also said my pan card not in his area but i know he is lying,

            today date 2 oct 22,
            now i am reporting this my problem with this website let see what happen to next, i receive my pan card or they return that to NSDL,
            this middle person (delivery boy and pan card officer) just wasting time of me as well as government,

            thanks for reading my experience hope you will take action,

            my Acknowledgement Number
            [protected]

            delivery person name: Naresh pandey
            phone number: [protected]

            pan card officer name: Pravin salunke
            phone number: [protected]
            +1 photos
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Oct 04, 2022
            Updated by vishal65
            now they add my pan card status on trackon couriers website delivered but i did not received my pan card,
            when i call my last pan card delivered branch they said its wrong number,
            and this " Nsdl E-Governance Infrastructure " people also not replying,
            i goted my pan card if i give money what delivery man asked, this government did not take any action on time against fraudsters,

            Inconvenience caused is highly regretted. We request you to submit query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
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              K
              kangricarrier
              Sep 30, 2022
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              Payment failure due to time out
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                kangricarrier
                Sep 30, 2022
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                Address: jammu and kashmir

                Today I am not able to register for PRAN AS I AM not able to pay fee due to timt out
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                  K
                  KharaSona
                  Sep 29, 2022
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                  I have been allotted the same pan number as someone else with the same name as me. And I have been registering complaints everywhere but no-one is doing anything about it. Please help me. I am very frustrated.
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  We request you to contact your Jurisdictional Income Tax officer to get proper guidance on this matter.
                  We request you to contact your Jurisdictional Income Tax officer to get proper guidance on this matter.
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                    L
                    Lovely Bisht
                    Sep 25, 2022
                    Resolved
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                    Resolved

                    I tried to update my wife PAN card details. After submitting all details, I made a payment transaction of Rs. 106.90. Once the payment successful it redirect me back to the NSDL website with a error "Your request cannot be processed. Please try after some time using returning user option in login page".
                    Oct 28, 2022
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Verified Support
                    Sep 26, 2022
                    NSDL e-Governance Infrastructure Customer Care's response
                    Inconvenience caused is highly regretted. We request you to submit query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
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                      S
                      Siddarth Bhatt
                      Sep 20, 2022
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                      How to register a Mobile Number and E-mail ID in NPS-APY?

                      I opened my NPS account through the bank then they just opened my account in NPS-APY but don't update or I don't know I forgot to fill in my mobile number and email.

                      so now how can I update/register my mobile number and email id?

                      Because of this issue, I won't be access to my APY-NPS mobile application
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                        M
                        Muneeb Zargar
                        Sep 19, 2022
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                        While trying to set up the PIN for PRAN login, I get Unauthorized user error.
                        I have recently received my PRAN details after registering.
                        Please help with the next steps?
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                          R
                          Ravi Kant sriv
                          Sep 19, 2022
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                          Resolved

                          Address: KHAJPURA PATNA

                          MY PAN HAS BEEN DISPATCHED ON 8 SEP BUT IT IS STUCK IN KHAJPURA BRANCH TRACKON COURIER FOR SO MANY DAYS. they dont pick calls also
                          I NEED IT URGENTLY

                          airway bill no.[protected],
                          please help
                          ravi
                          [protected]
                          Oct 30, 2022
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Verified Support
                          Sep 20, 2022
                          NSDL e-Governance Infrastructure Customer Care's response
                          Inconvenience caused is highly regretted. We request you to submit query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
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                            prasantameher
                            Sep 17, 2022
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                            Sir halp karo mera 10000 hold karke rakh diya he mail kiya ur call karne par koi response nehi milraha 20 day hogeya call karne par costomer care bale receive nehi kar raha please halp karo
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                              B
                              Bhavesh bhalerao
                              Sep 17, 2022
                              Resolved
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                              Resolved

                              I paid my pan card fees but after payment is successfully done they said to authenticte your adhar card but when i click on authenticate button it not working so i want my refund back Rs 106 . My UPI Refrence no is[protected]
                              Oct 24, 2022
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Verified Support
                              Sep 20, 2022
                              NSDL e-Governance Infrastructure Customer Care's response
                              Inconvenience caused is highly regretted. We request you to submit query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
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                                K
                                kkzakiyya
                                from MALAPPURAM, Kerala
                                Sep 16, 2022
                                Resolved
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                                Resolved

                                Respected Sir,
                                I applied for hard copy of PAN Card on NSDL website. After submitting the application, I was asked to make a payment of ₹106.9 to further proceed with Aadhaar authentication. So I used UPI payment gateway and paid with my UPI ID and the money got deducted two times. But when the page redirected me to the nsdl website, it showed that the payment has failed. How can get my money back?
                                My money got deducted two times.

                                Google Transaction ID: CICAgJDsj-rEFw and CICAgJDsj6-zQA
                                UPI Transaction ID:[protected] and[protected]
                                My PAN Number: JWJPK2965N
                                +2 photos
                                Oct 23, 2022
                                Complaint marked as Resolved 
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Verified Support
                                Sep 20, 2022
                                NSDL e-Governance Infrastructure Customer Care's response
                                Inconvenience caused is highly regretted. If applied through Protean, we request you to submit your query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
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                                  N
                                  Nithu Abraham
                                  from Ernakulam, Kerala
                                  Sep 15, 2022
                                  Resolved
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                                  Resolved

                                  Address: Kuruvithadam House, Perumballoor po, Muvattupuzha, Ernakulam

                                  I have already submitted the pan application documents ( Ack no. [protected] ). But on verification of my application it shows that the signature was not proper . Therefore I checked the PAN application status in tin nsdl site and uploaded the document of signature . But i cannot proceed further as there is only one option after uploading "BACK". And once I went back there is no such difference and i am not able to upload my document again.
                                  +2 photos
                                  Sep 17, 2022
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                    pakki01
                                    from Vellore, Tamil Nadu
                                    Sep 14, 2022
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                                    I try to applay for new pan to my sister and i filled all the details and i pay the amount of 72 rupees and it says request canot be process and i didnt i didt receve the amount in 48 hrs i payed on (sep 06)
                                    +1 photos
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Sep 14, 2022
                                    Updated by pakki01
                                    plz refund my amount

                                    Inconvenience caused is highly regretted. We request you to submit query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
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                                      mt_
                                      Sep 14, 2022
                                      Resolved
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                                      Resolved

                                      I made a payment for an online pan card application of 106.9/- on 14/09/2022 at 5:20 pm through Paytm the amount was deducted from my bank account but on the nsdl website, it shows "Your request cannot be processed. Please try after some time using returning user option on the Login page"
                                      +1 photos
                                      Oct 18, 2022
                                      Complaint marked as Resolved 
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Verified Support
                                      Sep 16, 2022
                                      NSDL e-Governance Infrastructure Customer Care's response
                                      Inconvenience caused is highly regretted. We request you to submit query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
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                                        viki@1234
                                        from Ranipet, Tamil Nadu
                                        Sep 6, 2022
                                        Resolved
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                                        Resolved

                                        I tried to fill the pan application through the nsdl website and selected the e-sign verification process. and after filling all the required details it taken me to payment page and i have made my payment using paytm.
                                        The payment got deducted and it took me to 'your request cannot be processed, please try after sometime'. I am not able to proceed further.
                                        +1 photos
                                        Oct 20, 2022
                                        Complaint marked as Resolved 
                                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                        Verified Support
                                        Sep 09, 2022
                                        NSDL e-Governance Infrastructure Customer Care's response
                                        Inconvenience caused is highly regretted. We request you to submit your query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
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