NSDL e-Governance Infrastructure Complaints & Reviews

Sir halp karo mera 10000 hold karke rakh diya he mail kiya ur call karne par koi response nehi milraha 20 day hogeya call karne par costomer care bale receive nehi kar raha please halp karo

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I paid my pan card fees but after payment is successfully done they said to authenticte your adhar card but when i click on authenticate button it not working so i want my refund back Rs 106 . My UPI Refrence no is[protected]

Oct 24, 2022

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Sep 20, 2022

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We request you to submit query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.

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Respected Sir,
I applied for hard copy of PAN Card on NSDL website. After submitting the application, I was asked to make a payment of ₹106.9 to further proceed with Aadhaar authentication. So I used UPI payment gateway and paid with my UPI ID and the money got deducted two times. But when the page redirected me to the nsdl website, it showed that the payment has failed. How can get my money back?
My money got deducted two times.

Google Transaction ID: CICAgJDsj-rEFw and CICAgJDsj6-zQA
UPI Transaction ID:[protected] and[protected]
My PAN Number: JWJPK2965N

Oct 23, 2022

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Sep 20, 2022

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. If applied through Protean, we request you to submit your query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.

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Address: Kuruvithadam House, Perumballoor po, Muvattupuzha, Ernakulam

I have already submitted the pan application documents ( Ack no. [protected] ). But on verification of my application it shows that the signature was not proper . Therefore I checked the PAN application status in tin nsdl site and uploaded the document of signature . But i cannot proceed further as there is only one option after uploading "BACK". And once I went back there is no such difference and i am not able to upload my document again.

Sep 17, 2022

Complaint marked as Resolved

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I try to applay for new pan to my sister and i filled all the details and i pay the amount of 72 rupees and it says request canot be process and i didnt i didt receve the amount in 48 hrs i payed on (sep 06)

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Sep 14, 2022

Updated by pakki01 plz refund my amount

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Sep 15, 2022

Verified Support

Inconvenience caused is highly regretted. We request you to submit query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.

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I made a payment for an online pan card application of 106.9/- on 14/09/2022 at 5:20 pm through Paytm the amount was deducted from my bank account but on the nsdl website, it shows "Your request cannot be processed. Please try after some time using returning user option on the Login page"

Oct 18, 2022

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Sep 16, 2022

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We request you to submit query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.

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I tried to fill the pan application through the nsdl website and selected the e-sign verification process. and after filling all the required details it taken me to payment page and i have made my payment using paytm.
The payment got deducted and it took me to 'your request cannot be processed, please try after sometime'. I am not able to proceed further.

Oct 20, 2022

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Sep 09, 2022

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We request you to submit your query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.

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My acknowledgement number is [protected] . Till now l have not received pan card and correction also not done.

Aug 25, 2023

Complaint marked as Resolved

Problem solved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Sep 9, 2022

Verified Support

We request you to submit your query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.

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Sir
I applied pan card for my minor daughter and the same approved and sent via trackon courier on 13th august.
Since then I have been waiting for the pan card.
On 19 th august the package came to villuppuram which is my near by district.
Since then I am waiting and on 05th september i contacted trackon courier they told your package is in hold because of no service area.
But on 06th September I got a message from trackon courier that your package is delivered with signature on 06th September.
Still I am not received my daughters pan card.
Plz investigate and do the needful.

My track on courier number is[protected]
My pan application acknowledgement number is [protected]

Oct 19, 2022

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Sep 09, 2022

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We request you to submit your query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.

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I applied for the pan card on 28/08/2022 and paid the fees through my UPI but the e-kyc failed due to which it displyed the following message :
Your e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days.
Please refund my money.Details are given below:
TOKEN NO. [protected]
DOB: 20/01/1997
NAME : SHEFALI MONDAL
E MAIL: [protected]@GMAIL.COM

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Sep 6, 2022

Verified Support

We request you to submit your query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.

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Website: NSDL TIN

I made a payment for reprint of PAN on 02.09.2022 via token no.[protected] but i didnt receive any otp so its pending. Can i change the mode of verification or please refund amount.

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Sep 6, 2022

Verified Support

We request you to submit your query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.

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Address: 4th Floor, Mantri Sterling,Plot No. 341, Survey No. 997 /8, Model Colony, Near Deep Bungalow Chowk, Pune - 411 016

Website: nsdl

Sir my name is upasana mathur i apply new pan card on 19/12/2022
fee cut but acnowledgement no not generate i call customer care he said cut fee again and mail to company to refund first fee will be refund within 5-7 working days so i again pay fee on 26/12/2022
many time i call and mail but they did not refund.

sir they did not refund my money please take legal action against robber company...
token no [protected]
email. ss.[protected]@gmail.com
dob 19/12/2001 upasana mathu
reference no [protected]
order id 101010356970419082022134161660894456536

complaint request no 3653431
second complaint request no 40544319

Oct 11, 2022

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Sep 06, 2022

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We request you to submit your query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.

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I applied for the pan card NAME CHANGE 15 DAYS before and paid the fees through my UPI PAYMENT but the e-kyc failed due to which it displyed the following message :
"Your e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days."
now its been over a month but neither the refund has come nor e-kyc has completed.
Please refund my money.Details are given below:
TOKEN NO.: [protected]
DOB: 22/09/2000
NAME SAI GANESH VUNDI
E MAIL: [protected]@GMAIL.COM

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Sep 3, 2022

Verified Support

Inconvenience caused is highly regretted. We request you to submit your query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.

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Hi,

Payment was deducted for token ID [protected] twice (2 attempts) but both attempts failed with different error messages. The third time the application was successfull with the exact same details as the first two times.
Requesting refund for the first two attempts because it was due to website error.
Attaching all screenshots.

Oct 8, 2022

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Sep 03, 2022

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We request you to submit your query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.

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Address: india

Website: nsdl.com

I tried to fill the pan application through the nsdl website and selected the physically process. and after filling all the required details it taken me to payment page and i have made my payment using paytm.
The payment got deducted and it took me to 'Your request cannot be processed. please try after some time using returning user option in loin page'. I am not able to proceed further.

Oct 10, 2022

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Sep 03, 2022

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We request you to submit your query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.

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Website: tin.tin.nsdl.com/tan2/servlet/PanStatusTrack

We have not yet received the supporting documents with respect to your pan application. kindly submit the requisite documents to nsdl to enable us to process your pan application at the earliest. for further details, please read the guidelines and instructions or contact tin call center at[protected].
This is showing form 10 months plz tell what I do next

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Sep 3, 2022

Verified Support

Inconvenience caused is highly regretted. We request you to submit your query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.

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Address: Kannur

I got tracking link on 21/08/2022 on nsdl message on trackon courier when i track it shows invalid not a trackon product it is important document not a game

Sep 29, 2022

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Aug 29, 2022

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We request you to submit your query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.

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I applied for the pan card and paid the fees but the e-kyc failed due to which it displayed the following message :

Your mobile number/email ID is not registered in UIDAI. Hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode.Kindly note that you will get refund of this PAN application in next seven working days. To check registered mobile number in Aadhaar, please visit at www.eaadhaar.uidai.gov.in.

REFUND IS NOT COMPLETED YET
Please refund my money. Details are given below:
TOKEN NO. [protected]
DOB: 25/09/1955
NAME CAITAN MENDES
EMAIL:[protected]@gmail.com

Oct 1, 2022

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Aug 26, 2022

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We request you to submit your query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.

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Address: Mumbai

MY PAN AJTPK2642L is showing invalid PAN during open the DMAT Accounts.

However Income tax website showing Active

Please tell me what should i do? How to proceed further.

Sep 26, 2022

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Aug 26, 2022

NSDL e-Governance Infrastructure Customer Care's response You may contact Assessing Officer (AO) for earliest resolution of your query. For more information related to the Income Tax Assessing officer please contact Aaykar Sampark Kendra at [protected]@incometaxindia.gov.in or call[protected].

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o.RajeshKumar

Dec 29, 2023

No Solution was given by the Income Tax Assessing office too. More than 15 grievances were raised. Still facing issues.. Who will help?

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I applied for a pan before a 1 week ago then I submitted my all required documents by post. But after documents submitting I have a showing this problem (We have received the documents with reference to your PAN application.However, the documents are not valid.Please click here for details.)
My Acknowledgment Number [protected]
Name Laksh Shelke
Please tell me how I solve the problem.

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Aug 26, 2022

Verified Support

We request you to submit your query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.

NSDL e-Governance Infrastructure Complaints & Reviews

File a complaint to NSDL e-Governance Infrastructure

NSDL e-Governance Infrastructure reviews & complaints page 17

Hold my money 10000 in nsdl bank

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My refund

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NSDL Pan card payment failure

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Discrepancy(ies) is/are observed by us: Signature appearing on application copy not proper.

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My Money not refund

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Nsdl payment failure but money deducted from account

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Money not refund

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Pan card --gifi

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Pan card not received but trackon courier status showing delivered with signature

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NSDL Failure of the e-KYC /e-Sign

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Payment made for PAN reprint but OTP not received

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Fee cut two times but did not refund money

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PAN update application stuck refund PAYMENT

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Payment deducted but website error led to application failure - Refund Requested

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Our request cannot be processed. please try after some time using returning user option in loin page

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PAN for Minor

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My tracking link shows invalid

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Nsdl e kyc failed mobile number/email ID is not registered

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Invalid PAN when try to open DEMAT Accounts

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We have received the documents with reference to your PAN application.However, the documents are not valid.Please click here for

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