NSDL e-Governance Infrastructure Complaints & Reviews

Hi NSDL,

Recently i have registered NPS and i had the Pran number[protected]. But when i am trying to login at first time it is showing my "Pran was not found in database".

Kindly check and Fix the issue.

Email id : [protected]@gmail.com

Thanks
Kumarappan L

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Aug 23, 2022

Verified Support

Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.

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Address: RENGARAM, 20/2448, NAGAMAYYA STREET

I use nsdl website to create a new pan card. Temporary token is [protected]. I have paid an amount of rs.110. Using my debit card. My balance was deducted from the bank on 17/08/2022. It shows on the screen we are unable to proceed with your online pan application due to following reason: mismatch in any one or more of the following fields as per pan application with the details available in uidai database. Name/ gender/ date of birth/ name as per aadhaar. Kindly visit designated tin-fc /pan centre and submit your pan application using biometric (Fingerprint) facility. Your online pan application fee will be refunded within seven working days. The list of designated tin-fc /pan centre is available at url https://www.tin-nsdl.com/tin-pan-center.html.

What can I do to apply my Pan card online itself? I need a PAN urgently to apply for Job.

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Pan card is showing delivered, but i didn't get
Awb [protected]

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Aug 23, 2022

Verified Support

Thank you for contacting Protean (formerly NSDL e-Gov). We request you to submit your query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.

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Website: enps.nsdl.com

Hello team,

I have created the nps account of tier - 1 type yesterday. And pran is also generated. But while setting ipin or while login, i am getting error as unauthorised user or pran not found in database or pran is not valid.

Could you please help me with this. As i'm not able to access, or even check the contribution made for this pran.

+1 photos

Sep 24, 2022

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Aug 23, 2022

NSDL e-Governance Infrastructure Customer Care's response Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.

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New PAN card request payment status success but unable to complete Authentication.

Acknowledgement Number: N-[protected]
Payment UPI Reference:[protected]
Payment order ID: 10101033816031708202202351660674755313

I couldn't able to see the page to complete my authentication, also the payment Rs. 107 is already deducted from my account but in the site it is not reflecting. kindly do the needful

Thanks
Sreesanth P
Mob:[protected]
Email:[protected]@gmail.com

+1 photos

Nov 7, 2022

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Aug 23, 2022

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We request you to submit query along with required details at http://bit.ly/3zyuUKm or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.

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I performed all the steps and even payed the required amount for my pan card still not received any conformation.
Please resolve this issue as soon as possible.

token no - [protected]
email- [protected]@gmail.com
DOB - 23/03/2003

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Aug 23, 2022

Verified Support

We request you to submit your query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.

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Amount deducted twice for reprint of pan, but transaction is not successful, payment made on 15th Aug 2022.

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Aug 23, 2022

Verified Support

Inconvenience caused is highly regretted. We request you to submit query along with required details at http://bit.ly/3zyuUKm or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.

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Dear sir,

I subscribed a atal pension yojana (Apy) account and paying the monthly amount since last month and getting yearly statement trough letter.

while i trying to login my account through website my PRAN number is showing invalid, Kindly help on this.

Name : VIKRANTH M
PRAN NUMBER :[protected]
MOBILE NUMBER [protected]
EMAIL ID : [protected]@gmail.com

Please do the needful

Thanking you,

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Aug 18, 2022

Verified Support

Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.

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While logging into the nps getting pran doesn't found in the database

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Aug 18, 2022

Verified Support

Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.

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I went to this website(https://www.onlineservices.nsdl.com/paam/requestAndDownloadEPAN.html) and tried to get my pan through the acknowledgement number, but it's not working and instead gives the some error and asks me to try again after some time, I waited for a day and tried it again, it still have me the same error... What is going on? I've tried every way and also reached out to nsdl service and they still did not give me any satisfying answer. Instead they redirected me to a chatbot which was not at all useful.

Can someone help me out with getting the PAN card number?

Sep 24, 2022

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Aug 23, 2022

NSDL e-Governance Infrastructure Customer Care's response Thank you for contacting Protean (formerly NSDL e-Gov). We request you to submit your query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.

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Dear sir,

I Niladri roy subscribe NPS Trust account Pran[protected] which has been activated on 12/08/2022 with contribution of Rs 500

contribution Receipt no:[protected]

but after Trying several Times of Login it shows "Invalid PRAN" And after that when i have to Generate IPIN then it Shows "Unauthorized User"

I have submitting Documents please check.

Kindly do the needful

Thanking you,

Regards
Niladri Roy

+2 photos

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Aug 18, 2022

Verified Support

Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.

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Dear sir,

I subscribe a atal pension yojana (Apy) account ( Pran no[protected] which has been activated on 19/09/2021

My monthly subscription of rs. 824

when I check my pran no.in database of apy, but there is a message "invalid pran no."

Please do the needful

Thanking you,

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Aug 18, 2022

Verified Support

Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.

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Address: Village Dhani Kojinda

Abhi tak mera pan card nahi aaya h muje jrurat h . My pan number-esnpa6516g

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Aug 10, 2022

Verified Support

Thank you for contacting Protean (formerly NSDL e-Gov). We request you to submit your query along with required details at https://bit.ly/3zjuUKm or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.

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Address: A-936, 3rd Floor, Jahangir Puri

Dear Sir/Madam,

With reference to my father's PAN CARD number ARLPR5671A,
I encountered the below error
1. when I login to download pan
2. I tried to update the address as per aadhar database

PAN ( ARXXXXXX1A ) entered by you is not in proper status in Income Tax Department Database. Please write to us at dpr.[protected]@nsdl.co.in with colour copy of PAN Card to look into the matter.
br...

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I have applied for TAN on 21st July, and the signed document for Acknowledge Number also received at NSDL on 23rd July.

Ack No: [protected].

But for more than 10 days, it showing Under Process at Income Tax Department.

I have to deduct TDS, as i am buying from NRI. he is here only for the registration and deed signing purpose. It has become very difficult.

If i fail to pay the TDS, i will be made responsible. but i am getting delayed due to this non allotment of TAN number after so manyd days.

Kindly do the needful.

Sep 17, 2022

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Aug 10, 2022

NSDL e-Governance Infrastructure Customer Care's response Thank you for contacting Protean (formerly NSDL e-Gov). We request you to submit your query along with required details at https://bit.ly/3zjuUKm or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.

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I applied for the pan card through UPI but the eSign/e-KYC failed and it shows
Your e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days.
TOKEN NO.[protected]
DOB:- 13/07/2003
NAME:- MOHAMEED ABDUL SABOOR AFFAN
EMAIL:-SABOORAFFAN[protected]@gmail.com

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Sep 10, 2022

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Aug 10, 2022

NSDL e-Governance Infrastructure Customer Care's response Thank you for contacting Protean (formerly NSDL e-Gov). We request you to submit your query along with required details at https://bit.ly/3zjuUKm or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.

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After making payment on enps nsdl website during registration, I am not able to log in and is giving below error:

The response from the Payment Gateway for the payment attempt against this acknowledgement number is awaited. We request you to wait for the re-try of payment process for registration in NPS #

Acknowledgement Number: 11231068
Acknowledgement Date: 23/07/2022

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V

vaishnavaman

Aug 6, 2022

My 5044 Rs is debited. Please help with the resolution

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Address: Dr.no.14-59-8/5, valivulu vaari street, morris peta, Tenali, Guntur District, Andhra Pradesh.

I did an online transaction for applying pan card. But after transaction I got a message like this:
Your eSign/e-KYC based request has failed hence you cannot proceed the application with eSign/e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days.
I would like to know the reason why the application can't be passed and an early refund.

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Aug 9, 2022

Verified Support

Thank you for contacting Protean (formerly NSDL e-Gov). We request you to submit your query along with required details at https://bit.ly/3zjuUKm or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.

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Address: 1st Floor, Times Tower, Kamala Mills Compound, Senapati Bapat Marg, Lower Parel, Mumbai - 400 013

I made an online payment of Rs. 106.90 via PayTM UPI for a PAN Card online with option E-KYC authentication through Aadhaar. The details were submitted successfully and the payment was also made on 30-July-2022. But after entering the OTP, the page says the Payment cannot be processed and I receive a mail that the authentication has failed. This time I did not even receive any mail about whether it was successful or not. Please look into...

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Dear Sir/Ma'am

I have not received my pan card yet which was dispatched on 26-Jul-2022 and when i tracked the delivery status on courier service website [trackon.in] it is saying that the pan card has been delivered with signature but no courier agent came to deliver they stated false information on their website that i got my pan card which is absolutely false.

Consignment No:[protected]

Kindly consider my complaint and get my pan card delivered to my doorstep.

thank you.

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Aug 3, 2022

Complaint marked as Resolved

after calling courier service they delivered my pan card on the same day.

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Aug 04, 2022

NSDL e-Governance Infrastructure Customer Care's response This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.

NSDL e-Governance Infrastructure Complaints & Reviews

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NSDL e-Governance Infrastructure reviews & complaints page 18

Pran was not found in database

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PAN Application not processed properly

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Pan card not delivered to me , fraud velex

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Im complaining about error while login on site

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New PAN card request payment status success but then Authentication failed

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Process failed for pan card even after paying the required amount

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Payment deducted but transaction failed

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PRAN Number showing as invalid

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Getting PRAN doesn't found in the database

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NSDL website not showing me my PAIN due to "technical error"

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National Pension System Trust

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PRAN Shows invalid

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Where is my pan card

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PAN ( ARXXXXXX1A ) entered by you is not in proper status in Income Tax Department Database

TAN not allotted after 15 days, and showing for last days under process at Income Tax Department

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ESign/e-KYC failed

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Registration incomplete due to payment failure

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Reason for pan application failure to pass and fast refund

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Aadhar OTP Authentication Failed

Pan card not received - TRACKON

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