Submit a Complaint
Claimed

NSDL e-Governance Infrastructure Complaints & Reviews

www.nsdl.co.in
3.5
Updated: Dec 13, 2025
Complaints 5312
Resolved
3580
Unresolved
1732
Amazing! 🤩 It’s great to see how NSDL e-Governance Infrastructure is committed to providing outstanding customer support! They sincerely care about addressing and resolving issues quickly and effectively. NSDL e-Governance Infrastructure’s friendly, solution-focused approach to managing feedback builds trust and ensures a wonderful customer experience.
Complaints
Contacts

File a complaint to NSDL e-Governance Infrastructure

Having problems with NSDL e-Governance Infrastructure?

File a complaint and get it resolved by NSDL e-Governance Infrastructure customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Tax Services
NSDL e-Governance Infrastructure

NSDL e-Governance Infrastructure reviews & complaints page 18

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
H
Harikeller
from Nokha, Rajasthan
Aug 19, 2022
Resolved
Report
Copy
Resolved

I have ordered PVC PAN Card from NSDL website on[protected] with receipt no N-[protected] and paid rs. 71.90.

E-PAN Received on mail on[protected], but PVC Card not delivered to my address till date.

NAME- HARI SHANKER SHARMA
PAN No.- CUNPS8053E
Address - S/o Sitaram Sharma, Ward No 26, Lalu ji ki khedi, Jorawarpura, Nokha, Bikaner, Rajasthan - 334803
Mob. - [protected]
+1 photos
Sep 27, 2022
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Aug 23, 2022
NSDL e-Governance Infrastructure Customer Care's response Thank you for contacting Protean (formerly NSDL e-Gov). We request you to submit your query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    K
    Kumarappan L
    Aug 18, 2022
    Report
    Copy

    Hi NSDL,

    Recently i have registered NPS and i had the Pran number[protected]. But when i am trying to login at first time it is showing my "Pran was not found in database".

    Kindly check and Fix the issue.

    Email id : [protected]@gmail.com

    Thanks
    Kumarappan L
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    View replies
    Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
    Reply
    Helpful
    Found this helpful?
    1 Comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      V
      Varshini Radha
      Aug 17, 2022
      Report
      Copy

      Address: RENGARAM, 20/2448, NAGAMAYYA STREET

      I use nsdl website to create a new pan card. Temporary token is [protected]. I have paid an amount of rs.110. Using my debit card. My balance was deducted from the bank on 17/08/2022. It shows on the screen we are unable to proceed with your online pan application due to following reason: mismatch in any one or more of the following fields as per pan application with the details available in uidai database. Name/ gender/ date of birth/ name as per aadhaar. Kindly visit designated tin-fc /pan centre and submit your pan application using biometric (Fingerprint) facility. Your online pan application fee will be refunded within seven working days. The list of designated tin-fc /pan centre is available at url https://www.tin-nsdl.com/tin-pan-center.html.

      What can I do to apply my Pan card online itself? I need a PAN urgently to apply for Job.
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        L
        Likith C N
        Aug 17, 2022
        Report
        Copy

        Pan card is showing delivered, but i didn't get
        Awb [protected]
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        View replies
        Thank you for contacting Protean (formerly NSDL e-Gov). We request you to submit your query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
        Reply
        Helpful
        Found this helpful?
        1 Comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          V
          Vipul Kul
          Aug 17, 2022
          Resolved
          Report
          Copy
          Resolved

          Website: enps.nsdl.com

          Hello team,

          I have created the nps account of tier - 1 type yesterday. And pran is also generated. But while setting ipin or while login, i am getting error as unauthorised user or pran not found in database or pran is not valid.

          Could you please help me with this. As i'm not able to access, or even check the contribution made for this pran.
          +1 photos
          Sep 24, 2022
          Complaint marked as Resolved 
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Verified Support
          Aug 23, 2022
          NSDL e-Governance Infrastructure Customer Care's response           Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            S
            SreeSanth P
            Aug 17, 2022
            Resolved
            Report
            Copy
            Resolved

            New PAN card request payment status success but unable to complete Authentication.

            Acknowledgement Number: N-[protected]
            Payment UPI Reference:[protected]
            Payment order ID: 10101033816031708202202351660674755313

            I couldn't able to see the page to complete my authentication, also the payment Rs. 107 is already deducted from my account but in the site it is not reflecting. kindly do the needful

            Thanks
            Sreesanth P
            Mob:[protected]
            Email:[protected]@gmail.com
            +1 photos
            Nov 7, 2022
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Verified Support
            Aug 23, 2022
            NSDL e-Governance Infrastructure Customer Care's response             Inconvenience caused is highly regretted. We request you to submit query along with required details at http://bit.ly/3zyuUKm or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              A
              aayushi_0
              Aug 16, 2022
              Report
              Copy

              I performed all the steps and even payed the required amount for my pan card still not received any conformation.
              Please resolve this issue as soon as possible.

              token no - [protected]
              email- [protected]@gmail.com
              DOB - 23/03/2003
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              View replies
              We request you to submit your query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
              Reply
              Helpful
              Found this helpful?
              1 Comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                V
                Vickash Chetry
                Aug 16, 2022
                Report
                Copy

                Amount deducted twice for reprint of pan, but transaction is not successful, payment made on 15th Aug 2022.
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                View replies
                Inconvenience caused is highly regretted. We request you to submit query along with required details at http://bit.ly/3zyuUKm or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
                Reply
                Helpful
                Found this helpful?
                1 Comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  V
                  vikranth m
                  Aug 15, 2022
                  Report
                  Copy

                  Dear sir,

                  I subscribed a atal pension yojana (Apy) account and paying the monthly amount since last month and getting yearly statement trough letter.

                  while i trying to login my account through website my PRAN number is showing invalid, Kindly help on this.

                  Name : VIKRANTH M
                  PRAN NUMBER :[protected]
                  MOBILE NUMBER [protected]
                  EMAIL ID : [protected]@gmail.com

                  Please do the needful

                  Thanking you,
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  View replies
                  Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
                  Reply
                  Helpful
                  Found this helpful?
                  1 Comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    C
                    Chandana27
                    Aug 14, 2022
                    Report
                    Copy

                    While logging into the nps getting pran doesn't found in the database
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    View replies
                    Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
                    Reply
                    Helpful
                    Found this helpful?
                    1 Comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      F
                      fadingeek
                      from Bengaluru, Karnataka
                      Aug 14, 2022
                      Resolved
                      Report
                      Copy
                      Resolved

                      I went to this website(https://www.onlineservices.nsdl.com/paam/requestAndDownloadEPAN.html) and tried to get my pan through the acknowledgement number, but it's not working and instead gives the some error and asks me to try again after some time, I waited for a day and tried it again, it still have me the same error... What is going on? I've tried every way and also reached out to nsdl service and they still did not give me any satisfying answer. Instead they redirected me to a chatbot which was not at all useful.

                      Can someone help me out with getting the PAN card number?
                      Sep 24, 2022
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Verified Support
                      Aug 23, 2022
                      NSDL e-Governance Infrastructure Customer Care's response                       Thank you for contacting Protean (formerly NSDL e-Gov). We request you to submit your query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        N
                        Niladri00
                        from Kolkata, West Bengal
                        Aug 12, 2022
                        Report
                        Copy

                        Dear sir,

                        I Niladri roy subscribe NPS Trust account Pran[protected] which has been activated on 12/08/2022 with contribution of Rs 500

                        contribution Receipt no:[protected]

                        but after Trying several Times of Login it shows "Invalid PRAN" And after that when i have to Generate IPIN then it Shows "Unauthorized User"

                        I have submitting Documents please check.

                        Kindly do the needful

                        Thanking you,

                        Regards
                        Niladri Roy
                        +2 photos
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        View replies
                        Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
                        Reply
                        Helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          S
                          Sarang Thakre
                          Aug 11, 2022
                          Report
                          Copy

                          Dear sir,

                          I subscribe a atal pension yojana (Apy) account ( Pran no[protected] which has been activated on 19/09/2021

                          My monthly subscription of rs. 824

                          when I check my pran no.in database of apy, but there is a message "invalid pran no."

                          Please do the needful

                          Thanking you,
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          View replies
                          Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
                          Reply
                          Helpful
                          Found this helpful?
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            G
                            gajubhai1994
                            from NARNAUL, Haryana
                            Aug 9, 2022
                            Report
                            Copy

                            Address: Village Dhani Kojinda

                            Abhi tak mera pan card nahi aaya h muje jrurat h . My pan number-esnpa6516g
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            View replies
                            Thank you for contacting Protean (formerly NSDL e-Gov). We request you to submit your query along with required details at https://bit.ly/3zjuUKm or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
                            Reply
                            Helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              B
                              BediSahab
                              Aug 8, 2022
                              Report
                              Copy

                              PAN ( ARXXXXXX1A ) entered by you is not in proper status in Income Tax Department Database

                              Address: A-936, 3rd Floor, Jahangir Puri

                              Dear Sir/Madam,

                              With reference to my father's PAN CARD number ARLPR5671A,
                              I encountered the below error
                              1. when I login to download pan
                              2. I tried to update the address as per aadhar database

                              PAN ( ARXXXXXX1A ) entered by you is not in proper status in Income Tax Department Database. Please write to us at dpr.[protected]@nsdl.co.in with colour copy of PAN Card to look into the matter.
                              br...
                              +2 photos
                              Helpful
                              1 other people found this review helpful
                              1 found this helpful
                              Write a comment
                              Report
                              Copy
                              M
                              ManuRS77
                              Aug 8, 2022
                              Resolved
                              Report
                              Copy
                              Resolved

                              I have applied for TAN on 21st July, and the signed document for Acknowledge Number also received at NSDL on 23rd July.

                              Ack No: [protected].

                              But for more than 10 days, it showing Under Process at Income Tax Department.

                              I have to deduct TDS, as i am buying from NRI. he is here only for the registration and deed signing purpose. It has become very difficult.

                              If i fail to pay the TDS, i will be made responsible. but i am getting delayed due to this non allotment of TAN number after so manyd days.

                              Kindly do the needful.
                              Sep 17, 2022
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Verified Support
                              Aug 10, 2022
                              NSDL e-Governance Infrastructure Customer Care's response                               Thank you for contacting Protean (formerly NSDL e-Gov). We request you to submit your query along with required details at https://bit.ly/3zjuUKm or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                E
                                Evilknight57
                                from Hyderabad, Andhra Pradesh
                                Aug 6, 2022
                                Resolved
                                Report
                                Copy
                                Resolved

                                I applied for the pan card through UPI but the eSign/e-KYC failed and it shows
                                Your e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days.
                                TOKEN NO.[protected]
                                DOB:- 13/07/2003
                                NAME:- MOHAMEED ABDUL SABOOR AFFAN
                                EMAIL:-SABOORAFFAN[protected]@gmail.com
                                +1 photos
                                Sep 10, 2022
                                Complaint marked as Resolved 
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Verified Support
                                Aug 10, 2022
                                NSDL e-Governance Infrastructure Customer Care's response                                 Thank you for contacting Protean (formerly NSDL e-Gov). We request you to submit your query along with required details at https://bit.ly/3zjuUKm or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
                                Helpful
                                1 other people found this review helpful
                                1 found this helpful
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  V
                                  vaishnavaman
                                  Aug 5, 2022
                                  Report
                                  Copy

                                  After making payment on enps nsdl website during registration, I am not able to log in and is giving below error:

                                  The response from the Payment Gateway for the payment attempt against this acknowledgement number is awaited. We request you to wait for the re-try of payment process for registration in NPS #

                                  Acknowledgement Number: 11231068
                                  Acknowledgement Date: 23/07/2022
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  View replies
                                  My 5044 Rs is debited. Please help with the resolution
                                  Reply
                                  Helpful
                                  Found this helpful?
                                  1 Comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    D
                                    Divya Sudha
                                    Aug 4, 2022
                                    Report
                                    Copy

                                    Address: Dr.no.14-59-8/5, valivulu vaari street, morris peta, Tenali, Guntur District, Andhra Pradesh.

                                    I did an online transaction for applying pan card. But after transaction I got a message like this:
                                    Your eSign/e-KYC based request has failed hence you cannot proceed the application with eSign/e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days.
                                    I would like to know the reason why the application can't be passed and an early refund.
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    View replies
                                    Thank you for contacting Protean (formerly NSDL e-Gov). We request you to submit your query along with required details at https://bit.ly/3zjuUKm or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
                                    Reply
                                    Helpful
                                    Found this helpful?
                                    1 Comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      A
                                      abha22
                                      Aug 2, 2022
                                      Resolved
                                      Report
                                      Copy
                                      Resolved

                                      Aadhar OTP Authentication Failed

                                      Address: 1st Floor, Times Tower, Kamala Mills Compound, Senapati Bapat Marg, Lower Parel, Mumbai - 400 013

                                      I made an online payment of Rs. 106.90 via PayTM UPI for a PAN Card online with option E-KYC authentication through Aadhaar. The details were submitted successfully and the payment was also made on 30-July-2022. But after entering the OTP, the page says the Payment cannot be processed and I receive a mail that the authentication has failed. This time I did not even receive any mail about whether it was successful or not. Please look into...
                                      Helpful
                                      1 other people found this review helpful
                                      1 found this helpful
                                      Write a comment
                                      Report
                                      Copy

                                      Related businesses

                                      VakilSearch Legal Solutions
                                      1.9
                                      (92)
                                      Effizent Seele
                                      1
                                      (22)
                                      Income Tax Department
                                      1.9
                                      (2508)