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NSDL e-Governance Infrastructure Complaints & Reviews

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Updated: Jan 16, 2026
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NSDL e-Governance Infrastructure reviews & complaints page 20

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R
Ravish511
Jul 18, 2022
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Address: Rajasthan, WARD NO. 7 NIHALOTH BUHANA JHUNJHUNU RAJASTHAN

Many students are facing this problem.
They do not apply form in assam rifle due to see some error on their website.
Please solve this problem as you poosible. And increase the date of form filling.
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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    S
    sugan25
    from Mumbai, Maharashtra
    Jul 18, 2022
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    Hi,

    While i am trying to create ipin, system shows an error massage 'pran not found in database'.
    Also when i try to register grievance at https://cra-nsdl.com/CRA/cgmsMenuOnloadForSub.do. i am getting error "please enter valid pran". i am entering correct pran number.
    Below are the details, Please do the needful.

    Name: Suganya Paramasivam
    PRAN :[protected]
    Mobile no. [protected]
    Email id: [protected]@gmail.com

    Thanking you,
    Sugyan panda
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Jul 18, 2022
    Updated by sugan25
    Hi,

    While i am trying to create ipin, system shows an error massage 'pran not found in database'.
    Also when i try to register grievance at https://cra-nsdl.com/CRA/cgmsMenuOnloadForSub.do. i am getting error "please enter valid pran". i am entering correct pran number.
    Below are the details, Please do the needful.

    Name: Suganya Paramasivam
    PRAN :[protected]
    Mobile no. [protected]
    Email id: [protected]@gmail.com

    Regards,
    Suganya Paramasivam
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      A
      anushafeb72
      Jul 16, 2022
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      Sir/madam,
      I have applied for a pan card through NSDL PAN online by e-sign method and received an acknowledgement number but while trying to search for my pan status it shows "no records found".

      my acknowledgement no: [protected]

      kindly solve the problem
      please update me on this

      regards
      Kona Anusha
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Kindly DM your PAN / application acknowledgement / Token number or other transaction details or write us [protected]@proteantech.in to check and resolve your concern.
      We are still waiting for your response. Please write us at [protected]@proteantech.in Our team will be happy to help you.
      We hope your concern is resolved now and for any further query, kindly write us at [protected]@proteantech.in
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        C
        County
        from Imphal, Manipur
        Jul 15, 2022
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        Grievance Matter:
        Dear Sir,
        I am Serving Medical Officer of Paramilitary Force. Had appeared in NEET PG 2022. The result sheet reflects 205 marks which is contradictory to mine assessment. May I request you to either re-check or re-total the marks obtained by me in examination. Having full faith in the system am sure I shall pass with higher marks. I requested to the management that how many question I attempted correctly and incorrectly for your persual please Your's timely action shall be highly appreciated.
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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          I
          ind_ind
          Jul 14, 2022
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          I have filled all details for pan updating. In the end money deducted but after deduction it shows failure.

          Here is the website token
          Token number [protected].

          Bank transaction id [protected]
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
          We are still waiting for your response. Please write us at [protected]@proteantech.in Our team will be happy to help you.
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            J
            Jaswant1906
            from Nagpur, Maharashtra
            Jul 13, 2022
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            Website: www.onlineservices.nsdl.com/paam/endUserLogin.html?type=A

            We had filled for PAN Correction on 8th July 2022 with ack no: N-[protected]. We had chosen e-KYC/e-Sign option which means there is absolutely no need to forward any physical documents. 3 days later, the ITD marks the application for AUDIT and sends back to NSDL. NSDL sends no mail communication for this. This status we got to know from Status Check. On calling the NSDL, they said, that there were absolutely no documents attached with the application which means the digitally signed documents have been acquired by NSDL but mishandled. This is a clear system error and with this complaint I seek a fast track processing of the PAN application within 2 days for no further action. I hold the acknowledgement receipt which is populated by the image from Aadhar and addresses also have been populated from Aadhar which means attestation was successful. I can't share the ack receipt in public for privacy concerns but for communication ahead of this point, we are ready to do it personal email.
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Inconvenience caused is highly regretted. Kindly E-mail your query to [protected]@proteantech.in
            We are still waiting for your response. Please write us at [protected]@proteantech.in Our team will be happy to help you.
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              D
              divasjindal76
              from Khanna, Punjab
              Jul 13, 2022
              Apr 22, 2023
              This thread was updated on Apr 22, 2023
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              I have a complaint regarding payment For "Change in details of PAN Card". I paid ₹106.90/- and the transaction was successful but still nothing happened and an error occurred that request could not be processed.

              Here's my payment details

              Paid to Protean eGov Technologies Limited

              Paid at 10:59 AM, 09 Jul 2022

              Order ID:
              1010100303319090720221058471657344527997

              Wallet Ref No: [protected]

              Please refund my money as soon as possible

              Regards
              Divas Jindal
              [protected]@gmail.com
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Verified Support
              Jul 18, 2022
              NSDL e-Governance Infrastructure Customer Care's response
              Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
              Verified Support
              Jul 26, 2022
              NSDL e-Governance Infrastructure Customer Care's response
              We request you to refer our response sent from the email ID [protected]@proteantech.in for your reference.
              Jul 26, 2022
              Updated by divasjindal76
              I havemt received any response from the above mentioned emai id yet.
              The mentioned e mail is showing invalid in Gmail. Please help me what email you used ?
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                L
                l.saijayanthreddy
                Jul 11, 2022
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                My pan application have been rejected while doing ekyc and asked me to generate new token and apply again when will i get my refund
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
                We are still waiting for your response. Please write us at [protected]@proteantech.in Our team will be happy to help you.
                We hope your concern is resolved now and for any further query, kindly write us at [protected]@proteantech.in
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                  B
                  Bhatti saab
                  from Jammu, Jammu and Kashmir
                  Jul 11, 2022
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                  My user id is showing invalid

                  Address: Jammu

                  I was trying to login to cra nsdl portal but it is showing invalid user id, when I am a government servant and investing more than a year in this...
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                  V
                  Vaishnavi zawar
                  from Pune, Maharashtra
                  Jul 7, 2022
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                  I opened an NPS account (Tier I) on 6-July-2022. I made a payment. I received PRAN number. And after I checked 5 mins later, I could not log in into my account and it was showing
                  "PRAN number invalid"
                  Kindly help me resolve this.
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                    A
                    ansar26727
                    from Kasaragod, Kerala
                    Jul 7, 2022
                    Resolved
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                    Resolved

                    Refund payment not received for the two success transactions and failed PAN process.

                    I was tried to apply Pan card using the NSDL portal

                    Two times tried to do the payment,

                    first time, transaction suceeded from my side, and amount debited from my account but nsdl website showed payment failure

                    second time transaction successful but showing

                    "We are unable to proceed with your online PAN application due to following reason: Mismatch in any one or more of the following...
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                    S
                    Swati Taneja
                    from Jalandhar, Punjab
                    Jul 7, 2022
                    Resolved
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                    Resolved

                    I paid Challan for Linking My mother's PAN with Adhar Card a week back but I am still not bale to Link her Pan Card with Adhar .System Still asks me to Pay the Challan even though the amount is paid via PNB Bank" CBDT/[protected]/[protected]/Adhar PAN Lin"

                    Please Resolve issue asap
                    Aug 13, 2022
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Verified Support
                    Jul 12, 2022
                    NSDL e-Governance Infrastructure Customer Care's response
                    Inconvenience caused is highly regretted. Protean eGov role is limited and we request you contact your respective bank for the payment related issue. Please call us at [protected] for any further query/clarification.
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                      S
                      Sugu Maran448
                      Jul 7, 2022
                      Resolved
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                      Resolved

                      Sir,
                      Hello sir (HOZPM0305G) my pan number but not available in database please check
                      Aug 18, 2022
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Verified Support
                      Jul 12, 2022
                      NSDL e-Governance Infrastructure Customer Care's response
                      Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
                      Verified Support
                      Jul 13, 2022
                      NSDL e-Governance Infrastructure Customer Care's response
                      We request you to check now. If error persist, please reach us at [protected]@proteantech.in
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                        M
                        MTamilS
                        Jul 7, 2022
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                        I have opened and paid my premium in NSDL. During login it is telling the PRAN is invalid. Kindly clarify this
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                          A
                          ajaynegi25
                          from Delhi, Delhi
                          Jul 6, 2022
                          Resolved
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                          Resolved

                          Address: B-102, MADHU VIHAR, NEAR BHAWANI HARDWARE STORE, UTTAM NAGAR, NEW DELHI-110059, GALI NO-80, MADHU VIHAR

                          Dear NSDL team,

                          There is a problem which i am currently facing, i have incorporated a company and the pan card was issued to the company as on 24/06/2022. The Pan number of the company is AAGCH3622L, and the name of the organization is HIMALAYAN EMPOWERMENT EDUCATION AND DEVELOPMENT FOUNDATION, please provide assistance in this matter as i am unable to open bank account due to which the principal activities of business is not proceeding as per the plans.

                          I'm attaching screenshots which i am facing while registering the NGO on other portals.
                          Aug 16, 2022
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Verified Support
                          Jul 12, 2022
                          NSDL e-Governance Infrastructure Customer Care's response
                          We request you to check now. If error persist, please reach us at [protected]@proteantech.in
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                            P
                            Premasish14
                            Jul 6, 2022
                            Resolved
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                            Resolved

                            I applied for the pan card approx one days before and paid the fees through paytm but the e-kyc failed due to which it displyed the following message :
                            Your e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days.
                            now its been over a 1 days but neither the refund has come nor e-kyc has completed.
                            Please refund my money.Details are given below:
                            TOKEN NO. [protected]
                            DOB: 19/01/1999
                            NAME PREMASISH BESRA
                            E MAIL: [protected]@GMAIL.COM
                            Aug 20, 2022
                            Complaint marked as Resolved 
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Verified Support
                            Jul 12, 2022
                            NSDL e-Governance Infrastructure Customer Care's response
                            Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
                            Verified Support
                            Jul 13, 2022
                            NSDL e-Governance Infrastructure Customer Care's response
                            We are still waiting for your response. Please write us at [protected]@proteantech.in Our team will be happy to help you.
                            Verified Support
                            Jul 19, 2022
                            NSDL e-Governance Infrastructure Customer Care's response
                            We hope your concern is resolved now and for any further query, kindly write us at [protected]@proteantech.in
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                              H
                              hkarj
                              Jul 6, 2022
                              Resolved
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                              Resolved

                              HKXPM2335A
                              this pan card has been not delivered by Trakon courier AWB no. [protected]. Even I filled a complain (ID C2180507) but it didn't help. They displayed false information on tracking details that 'Pan card has been delivered with signature received'. So I request for DRS for that article many times but they never provide. Trakon courier called me 3 months before and asked me to come their office and collect the same I was out of my state at that time, I requested to deliver but they haven't deliver till now.
                              Jul 9, 2022
                              Complaint marked as Resolved 
                              I received my Pan Card on 8/07/2022.
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Jul 09, 2022
                              Updated by hkarj
                              I received Pan card on 8/07/2022. Thanks
                              Verified Support
                              Jul 12, 2022
                              NSDL e-Governance Infrastructure Customer Care's response
                              This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
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                                K
                                kuricheti vasishta
                                Jul 6, 2022
                                Resolved
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                                Resolved

                                I have created NPS account around 4 years ago and deposited some amount in NPS account. I am unable to access my NPS account now. Tried contacting NSDL via customer care number[protected], But, it says PRAN is invalid.

                                Please call me on [protected].
                                Email :- [protected]@gmail.com
                                Aug 13, 2022
                                Complaint marked as Resolved 
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Jul 06, 2022
                                Updated by kuricheti vasishta
                                Tried to log grievance at https://npslite-nsdl.com/CRAlite/grievanceLog.do
                                But, site says my PRAN is invalid
                                Verified Support
                                Jul 08, 2022
                                NSDL e-Governance Infrastructure Customer Care's response
                                Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                                  H
                                  hussainlatif
                                  from Gossaigaon, Assam
                                  Jul 6, 2022
                                  Resolved
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                                  Resolved

                                  Sir i had applied for name correction a few days ago .but when i checked status on online its appeared that you have not provide proof of identity but i am sure that i uploaded proof of identity .so right now i wanted to know what is going on its status .thank
                                  Aug 12, 2022
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jul 12, 2022
                                  NSDL e-Governance Infrastructure Customer Care's response
                                  We request you to contact TIN Facilitation Center (TIN FC) where you have made the application.
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                                    V
                                    ViharPatel
                                    Jul 5, 2022
                                    Resolved
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                                    Resolved

                                    Address: INDIA
                                    Website: www.tin-nsdl.com/faqs/e-tax-payment/faq-e-tax-payment.html

                                    While Making Payment For Rs.106.9 for Online PAN Application, My Amount Got Debited and it Showed that the Site is Under Maintenance. Also My Application was not Submitted . Kindly HELP
                                    Jul 6, 2022
                                    Complaint marked as Resolved 
                                    It was Quick And Solution was Done Within 12 Hrs of Complaint
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jul 12, 2022
                                    NSDL e-Governance Infrastructure Customer Care's response
                                    Kindly DM your PAN / application acknowledgement / Token number or other transaction details or write us [protected]@proteantech.in to check and resolve your concern.
                                    Verified Support
                                    Jul 13, 2022
                                    NSDL e-Governance Infrastructure Customer Care's response
                                    We are still waiting for your response. Please write us at [protected]@proteantech.in Our team will be happy to help you.
                                    Verified Support
                                    Jul 19, 2022
                                    NSDL e-Governance Infrastructure Customer Care's response
                                    We hope your concern is resolved now and for any further query, kindly write us at [protected]@proteantech.in
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