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NSDL e-Governance Infrastructure Complaints & Reviews

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3.5
Updated: Aug 8, 2025
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3579
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NSDL e-Governance Infrastructure reviews & complaints page 20

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L
l.saijayanthreddy
Jul 11, 2022
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My pan application have been rejected while doing ekyc and asked me to generate new token and apply again when will i get my refund
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
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We are still waiting for your response. Please write us at [protected]@proteantech.in Our team will be happy to help you.
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We hope your concern is resolved now and for any further query, kindly write us at [protected]@proteantech.in
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    B
    Bhatti saab
    from Jammu, Jammu and Kashmir
    Jul 11, 2022
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    My user id is showing invalid

    Address: Jammu

    I was trying to login to cra nsdl portal but it is showing invalid user id, when I am a government servant and investing more than a year in this...
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    V
    Vaishnavi zawar
    from Pune, Maharashtra
    Jul 7, 2022
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    I opened an NPS account (Tier I) on 6-July-2022. I made a payment. I received PRAN number. And after I checked 5 mins later, I could not log in into my account and it was showing
    "PRAN number invalid"
    Kindly help me resolve this.
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    View replies
    Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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      A
      ansar26727
      from Kasaragod, Kerala
      Jul 7, 2022
      Resolved
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      Resolved

      Refund payment not received for the two success transactions and failed PAN process.

      I was tried to apply Pan card using the NSDL portal

      Two times tried to do the payment,

      first time, transaction suceeded from my side, and amount debited from my account but nsdl website showed payment failure

      second time transaction successful but showing

      "We are unable to proceed with your online PAN application due to following reason: Mismatch in any one or more of the following...
      +1 photos
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      S
      Swati Taneja
      from Jalandhar, Punjab
      Jul 7, 2022
      Resolved
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      Resolved

      I paid Challan for Linking My mother's PAN with Adhar Card a week back but I am still not bale to Link her Pan Card with Adhar .System Still asks me to Pay the Challan even though the amount is paid via PNB Bank" CBDT/[protected]/[protected]/Adhar PAN Lin"

      Please Resolve issue asap
      Aug 13, 2022
      Complaint marked as Resolved 
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Verified Support
      Jul 12, 2022
      NSDL e-Governance Infrastructure Customer Care's response       Inconvenience caused is highly regretted. Protean eGov role is limited and we request you contact your respective bank for the payment related issue. Please call us at [protected] for any further query/clarification.
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        S
        Sugu Maran448
        Jul 7, 2022
        Resolved
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        Resolved

        Sir,
        Hello sir (HOZPM0305G) my pan number but not available in database please check
        Aug 18, 2022
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Verified Support
        Jul 12, 2022
        NSDL e-Governance Infrastructure Customer Care's response         Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
        Verified Support
        Jul 13, 2022
        NSDL e-Governance Infrastructure Customer Care's response         We request you to check now. If error persist, please reach us at [protected]@proteantech.in
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          M
          MTamilS
          Jul 7, 2022
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          I have opened and paid my premium in NSDL. During login it is telling the PRAN is invalid. Kindly clarify this
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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          Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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            A
            ajaynegi25
            from Delhi, Delhi
            Jul 6, 2022
            Resolved
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            Resolved

            Address: B-102, MADHU VIHAR, NEAR BHAWANI HARDWARE STORE, UTTAM NAGAR, NEW DELHI-110059, GALI NO-80, MADHU VIHAR

            Dear NSDL team,

            There is a problem which i am currently facing, i have incorporated a company and the pan card was issued to the company as on 24/06/2022. The Pan number of the company is AAGCH3622L, and the name of the organization is HIMALAYAN EMPOWERMENT EDUCATION AND DEVELOPMENT FOUNDATION, please provide assistance in this matter as i am unable to open bank account due to which the principal activities of business is not proceeding as per the plans.

            I'm attaching screenshots which i am facing while registering the NGO on other portals.
            +2 photos
            Aug 16, 2022
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Verified Support
            Jul 12, 2022
            NSDL e-Governance Infrastructure Customer Care's response             We request you to check now. If error persist, please reach us at [protected]@proteantech.in
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              P
              Premasish14
              Jul 6, 2022
              Resolved
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              Resolved

              I applied for the pan card approx one days before and paid the fees through paytm but the e-kyc failed due to which it displyed the following message :
              Your e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days.
              now its been over a 1 days but neither the refund has come nor e-kyc has completed.
              Please refund my money.Details are given below:
              TOKEN NO. [protected]
              DOB: 19/01/1999
              NAME PREMASISH BESRA
              E MAIL: [protected]@GMAIL.COM
              Aug 20, 2022
              Complaint marked as Resolved 
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Verified Support
              Jul 12, 2022
              NSDL e-Governance Infrastructure Customer Care's response               Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
              Verified Support
              Jul 13, 2022
              NSDL e-Governance Infrastructure Customer Care's response               We are still waiting for your response. Please write us at [protected]@proteantech.in Our team will be happy to help you.
              Verified Support
              Jul 19, 2022
              NSDL e-Governance Infrastructure Customer Care's response               We hope your concern is resolved now and for any further query, kindly write us at [protected]@proteantech.in
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                H
                hkarj
                Jul 6, 2022
                Resolved
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                Resolved

                HKXPM2335A
                this pan card has been not delivered by Trakon courier AWB no. [protected]. Even I filled a complain (ID C2180507) but it didn't help. They displayed false information on tracking details that 'Pan card has been delivered with signature received'. So I request for DRS for that article many times but they never provide. Trakon courier called me 3 months before and asked me to come their office and collect the same I was out of my state at that time, I requested to deliver but they haven't deliver till now.
                Jul 9, 2022
                Complaint marked as Resolved 
                I received my Pan Card on 8/07/2022.
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Jul 09, 2022
                Updated by hkarj                 I received Pan card on 8/07/2022. Thanks
                Verified Support
                Jul 12, 2022
                NSDL e-Governance Infrastructure Customer Care's response                 This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
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                  K
                  kuricheti vasishta
                  Jul 6, 2022
                  Resolved
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                  Resolved

                  I have created NPS account around 4 years ago and deposited some amount in NPS account. I am unable to access my NPS account now. Tried contacting NSDL via customer care number[protected], But, it says PRAN is invalid.

                  Please call me on [protected].
                  Email :- [protected]@gmail.com
                  Aug 13, 2022
                  Complaint marked as Resolved 
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Jul 06, 2022
                  Updated by kuricheti vasishta                   Tried to log grievance at https://npslite-nsdl.com/CRAlite/grievanceLog.do
                  But, site says my PRAN is invalid
                  Verified Support
                  Jul 08, 2022
                  NSDL e-Governance Infrastructure Customer Care's response                   Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                    H
                    hussainlatif
                    from Gossaigaon, Assam
                    Jul 6, 2022
                    Resolved
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                    Resolved

                    Sir i had applied for name correction a few days ago .but when i checked status on online its appeared that you have not provide proof of identity but i am sure that i uploaded proof of identity .so right now i wanted to know what is going on its status .thank
                    +1 photos
                    Aug 12, 2022
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Verified Support
                    Jul 12, 2022
                    NSDL e-Governance Infrastructure Customer Care's response                     We request you to contact TIN Facilitation Center (TIN FC) where you have made the application.
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                      V
                      ViharPatel
                      Jul 5, 2022
                      Resolved
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                      Resolved

                      Address: INDIA
                      Website: www.tin-nsdl.com/faqs/e-tax-payment/faq-e-tax-payment.html

                      While Making Payment For Rs.106.9 for Online PAN Application, My Amount Got Debited and it Showed that the Site is Under Maintenance. Also My Application was not Submitted . Kindly HELP
                      Jul 6, 2022
                      Complaint marked as Resolved 
                      It was Quick And Solution was Done Within 12 Hrs of Complaint
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Verified Support
                      Jul 12, 2022
                      NSDL e-Governance Infrastructure Customer Care's response                       Kindly DM your PAN / application acknowledgement / Token number or other transaction details or write us [protected]@proteantech.in to check and resolve your concern.
                      Verified Support
                      Jul 13, 2022
                      NSDL e-Governance Infrastructure Customer Care's response                       We are still waiting for your response. Please write us at [protected]@proteantech.in Our team will be happy to help you.
                      Verified Support
                      Jul 19, 2022
                      NSDL e-Governance Infrastructure Customer Care's response                       We hope your concern is resolved now and for any further query, kindly write us at [protected]@proteantech.in
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                        P
                        PratibhaPanwar
                        from Una, Gujarat
                        Jul 5, 2022
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                        During online Subscriber Registration got the following message after payment gateway not processed properly.
                        "The response from the Payment Gateway for the payment attempt against this acknowledgement number is awaited. We request you to wait for the re-try of payment process for registration in NPS #"

                        ACK NO: 11207033
                        ACK Date: 04/07/2022
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                        Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                          P
                          Periya Karuppan
                          Jul 5, 2022
                          Resolved
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                          Resolved

                          Respected sir madam
                          online PAN application. My Token Number for this application is [protected].
                          My CIN U72900MH1995PLC095642)
                          Amount deducted 2 times.but i cant reach the last aadhar e sign otp and not completed in my process.
                          please help me and further action please
                          Note. My re[censored]PI/[protected]/DR/P Rote an eGov/tech/Pyt/Oid1010
                          Date 04/07/2022 time 18:41:44
                          And another. Re[censored]PI/[protected]/DR/P rote an egov/Tech/pyt/oid1010
                          Date 04/07/2022 time 18:38:09
                          Aug 24, 2022
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Verified Support
                          Jul 08, 2022
                          NSDL e-Governance Infrastructure Customer Care's response                           Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
                          Verified Support
                          Jul 12, 2022
                          NSDL e-Governance Infrastructure Customer Care's response                           We are still waiting for your response. Please write us at [protected]@proteantech.in Our team will be happy to help you.
                          Verified Support
                          Jul 19, 2022
                          NSDL e-Governance Infrastructure Customer Care's response                           We hope your concern is resolved now and for any further query, kindly write us at [protected]@proteantech.in
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                            D
                            divs0630
                            from New Delhi, Delhi
                            Jul 3, 2022
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                            Sir/Ma'am
                            I am Divya and today i applied for correction in my pan card in name and DOB . And also received a mail alongwith acknowledgement no. And receipt. But when i checked the status of my application it showed "no record found".
                            Pls help me to solve this n respond as soon as possible.
                            Thanking you
                            Divya
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            View replies
                            Kindly DM your PAN / application acknowledgement / Token number or other transaction details or write us [protected]@proteantech.in to check and resolve your concern.
                            Reply
                            We are still waiting for your response. Please write us at [protected]@proteantech.in Our team will be happy to help you.
                            Reply
                            We hope your concern is resolved now and for any further query, kindly write us at [protected]@proteantech.in
                            Reply
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                              A
                              Abhishek Hc
                              Jul 2, 2022
                              Resolved
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                              Resolved

                              I'm trying to login to nsdl site (https://cra-nsdl.com/CRA/) using my pran number[[protected]].
                              However, the system throws an "invalid user id" error, while login using the pran number. I've contributed last year. Also, l'm not able to reset the password and getting the same error.
                              i'm not able to access my statement online using my pran. Please help.
                              +1 photos
                              Aug 16, 2022
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Verified Support
                              Jul 07, 2022
                              NSDL e-Governance Infrastructure Customer Care's response                               Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                                S
                                Shreyas VM
                                Jun 30, 2022
                                Resolved
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                                Resolved

                                Dear Sir
                                My Pan card ( Acknowledgement number [protected]) dispatched on 22nd June through Velex logistics courier service and while tracking online through the courier company showed delivered on 28th but still not delivered to my address. This courier company don’t have any office or contact number in my city. They have only one customer care number throughout India and always ringing on calling nobody picking up the call.
                                Aug 18, 2022
                                Complaint marked as Resolved 
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Verified Support
                                Jul 04, 2022
                                NSDL e-Governance Infrastructure Customer Care's response                                 Inconvenience caused is highly regretted. Kindly provide us with your PAN/Acknowledgement number to check the status.
                                Verified Support
                                Jul 04, 2022
                                NSDL e-Governance Infrastructure Customer Care's response                                 We are still waiting for your response. Please write us at [protected]@proteantech.in Our team will be happy to help you.
                                Verified Support
                                Jul 13, 2022
                                NSDL e-Governance Infrastructure Customer Care's response                                 We hope your concern is resolved now and for any further query, kindly write us at [protected]@proteantech.in
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                                  R
                                  reacharunrathore
                                  from Mumbai, Maharashtra
                                  Jun 28, 2022
                                  Resolved
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                                  Resolved

                                  I have used the NSDL site to update my PAN details (to update Fathers details) token ([protected]) and I have received the following error

                                  We are unable to proceed with your online PAN application due to following reason: Mismatch in any one or more of the following fields as per PAN application with the details available in UIDAI database. Name/ Gender/ Date of Birth/ Name as per Aadhaar. Kindly visit designated TIN-FC /PAN Centre and submit your PAN application using Biometric (fingerprint) facility. Your Online PAN application fee will be refunded within seven working days. The List of designated TIN-FC /PAN Centre is available at url https://www.tin-nsdl.com/tin-pan-center.html

                                  Now, I want my Money back!! This site is fooling people by taking money and not updating the details!
                                  Aug 13, 2022
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jul 04, 2022
                                  NSDL e-Governance Infrastructure Customer Care's response                                   Kindly DM your PAN / application acknowledgement / Token number or other transaction details or write us [protected]@proteantech.in to check and resolve your concern.
                                  Verified Support
                                  Jul 04, 2022
                                  NSDL e-Governance Infrastructure Customer Care's response                                   We are still waiting for your response. Please write us at [protected]@proteantech.in Our team will be happy to help you.
                                  Verified Support
                                  Jul 05, 2022
                                  NSDL e-Governance Infrastructure Customer Care's response                                   We hope your concern is resolved now and for any further query, kindly write us at [protected]@proteantech.in
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                                    M
                                    mrpanda
                                    Jun 28, 2022
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                                    Address: Guwahati

                                    Sir/madam,

                                    I have applied for pan card correction through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

                                    "thank you for using online facility for pan application.

                                    If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                                    But when i checked my application status today, it was shown "sorry, no record found."

                                    Please check my application

                                    Thanking you
                                    Laldawmgkimi
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    View replies
                                    Kindly DM your PAN / application acknowledgement / Token number or other transaction details or write us [protected]@proteantech.in to check and resolve your concern.
                                    Reply
                                    Kindly DM your PAN / application acknowledgement / Token number or other transaction details or write us [protected]@proteantech.in to check and resolve your concern.
                                    Reply
                                    We hope your concern is resolved now and for any further query, kindly write us at [protected]@proteantech.in
                                    Reply
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