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Updated: Dec 13, 2025
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NSDL e-Governance Infrastructure reviews & complaints page 15

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T
Thirupathikumar1828
from Hyderabad, Telangana
Nov 16, 2022
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Address: www.camsnps.com & www.npscra.nsdl.co.in

HI Team, i have purchased NPS account through https://www.camsnps.com/, on 14-jul-2022 & had got the confirmation on 18-July-2022 so i want to try to login in nps with my PRAN :[protected], it was not opened & also couldn't get received NPS KIT as well.

Still i'm getting error like :" PRAN NOT FOUND IN DATABASE".

NOTE : I did transition through CAMSNPS through portal last 2 months back whether it it CAMSNPS is valid or not.

Kindly have a chech on it above issue, get back to me either my email: [protected]@gmail.com
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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    S
    souvik-banerjee
    from Kolkata, West Bengal
    Nov 14, 2022
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    Address: BC 336 matri apartment,kolkata 700102

    My PRAN is[protected]
    When I try to set my Ipin and Tpin
    via online portal its shows me this error ="PRAN not found in Database"
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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    Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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      L
      Laxmikant Butle
      Nov 12, 2022
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      Pran is not found database
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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      Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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        M
        Mayuresh Joshi 75
        Nov 9, 2022
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        Hi.
        I have created the nps account of tier - 1 type. And pran is also generated. But while setting ipin or while login, i am getting error as pran not found in database.

        Could you please help me with this. As i'm not able to access, or even check the contribution made for this pran.
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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          E
          eNPS-alerts
          Nov 9, 2022
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          I have successfully completed the Individual Pension Account opening process using enps. The Permanent Retirement Account Number (PRAN) allotted to you is[protected].

          but, when i was login through the NPS website, we are getting" unauthorized user"

          We request you to, please look this & suggest the solution.

          regards,
          Sadanand jagdale
          [protected]
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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          Kindly provide your 12 digit PRAN and contact number or submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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            E
            eNPS-alerts
            Nov 9, 2022
            Jan 23, 2023
            This thread was updated on Jan 23, 2023
            Resolved
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            Resolved

            I have successfully completed the Individual Pension Account opening process using enps. The Permanent Retirement Account Number (PRAN) allotted to you is[protected].

            but, when i was login through the NPS website, we are getting" unauthorized user"

            We request you to, please look this & suggest the solution.

            Regards,
            sadanand jagdale
            [protected]
            Nov 9, 2022
            Complaint marked as Resolved 
            email id-: [email protected] Mob No-: 8652256271
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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            where is the solution..?
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              R
              rkkngpw
              Nov 8, 2022
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              My PRAN no is[protected]. When I login, error shows "PRAN not found in data base shows when". Please help.
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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              I am also facing the same issue. Please keep me posted if you get reply.
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                R
                rkkngpw
                Nov 8, 2022
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                My PRAN NO is[protected]. When I go for login, it shows that "PRAN not found in data base". Please help.
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                  U
                  Unni0705
                  from Kollam, Kerala
                  Nov 7, 2022
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                  Website: Nsdl e-Gov

                  I have been an apy member since 2017 and I have not contributed after 2020 and wanted to resume the contribution. But I am unable to login as error is shown stating Pran not found in database.
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                    S
                    SharadShirke2903
                    Nov 7, 2022
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                    Address: 124 Vardhaman Market Sec 17 Vashi 400703
                    Website: NSDL

                    I have open my Atal Pension Yojana account 7 month age but still NSDL portal shown as a PRAN not found in Database.

                    My PRAN Number is .[protected] activated date 30.04.2022 as per mail receive from NSDL
                    +1 photos
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                    Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                      R
                      reeta_mishra
                      from New Delhi, Delhi
                      Nov 4, 2022
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                      I'm not able to complete the NPS registration due to following message-

                      "The response from the Payment Gateway for the payment attempt against this acknowledgement number is awaited. We request you to wait for the re-try of payment process for registration in NPS #"

                      Acknowledgement No[protected]
                      Acknowledgement Date - 04/11/2022

                      Request you to please look into this issue on priority and do the needful.
                      +1 photos
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                      Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                        R
                        reeta_mishra
                        from New Delhi, Delhi
                        Nov 4, 2022
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                        I'm not able to complete the NPS registration due to following message-

                        "Registration against this Acknowledgement ID is pending for confirmation from payment Gateway. Please try again after sometime."

                        Acknowledgement No[protected]
                        Acknowledgement Date - 04/11/2022

                        Request you to please look into this issue on priority and do the needful.
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                        Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                          P
                          Priyanka Kapadia
                          from Powai, Maharashtra
                          Nov 4, 2022
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                          I received my NPS card today. I am trying to login into NPS account as subscriber using PRAN number mentioned on a card. But it is saying PRAN number is invalid
                          +1 photos
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                          Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                            A
                            ayushm123
                            from Jammu, Jammu and Kashmir
                            Nov 3, 2022
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                            I registered using my PAN, successfully deposited the payment and even downloaded the kit and ePRAN. But as soon as I tried to eSign/Authenticate, i got the error "Session expired". After that I tried to eSign using NPS website under registration, but it shows "No record found for the given Search Criteria" when i try to eSign using my details. Please help. Money is already debited from my account and I already have my ePRan in my email.
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                            Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                              N
                              Nightash07
                              from porvorim, Goa
                              Nov 1, 2022
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                              My pan card was not delivered. i checked the status on trackon, it shows it reached in my city but couldnt find my address and couldnt call me but i didnt recieve any call and every other companies like flipkart and amazon can find my address.now it is reached mumbai again.
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                              We request you to submit your query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
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                                T
                                Taraknath Gorai
                                Oct 30, 2022
                                Jan 1, 2023
                                This thread was updated on Jan 1, 2023
                                Resolved
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                                Resolved

                                In https://tin.tin.nsdl.com/tan2/servlet/PanStatusTrack
                                with my Acknowledgement Number [protected] I am able to see my Pan Card status that it has been dispatched by Trackon Courier with AWB no.[protected] on 25-Oct-2022.

                                However when I am going to http://www.trackoncourier.com/ and trying to track it on their website it is showing "Error ! Invalid Trackon No. / Detail Not found...!" .

                                Please solve this issue as soon as possible.

                                My details are as follows.

                                Acknowledgement No - [protected]
                                Trackon AWB no[protected]
                                Dec 2, 2022
                                Complaint marked as Resolved 
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Verified Support
                                Oct 31, 2022
                                NSDL e-Governance Infrastructure Customer Care's response                                 Inconvenience caused is highly regretted. We request you to submit query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
                                View replies
                                We are unable to proceed with your online PAN application due to following reason: Mismatch in any one or more of the following fields as per PAN application with the details available in UIDAI database. Name/ Gender/ Date of Birth/ Name as per Aadhaar. Kindly visit designated TIN-FC /PAN Centre and submit your PAN application using Biometric (fingerprint) facility. Your Online PAN application fee will be refunded within seven working days. The List of designated TIN-FC /PAN Centre is available at url https://www.tin-nsdl.com/tin-pan-center.html

                                Sir payment had cut but application no generated pls return my payment
                                 

                                Can't track my pan card in trackon couriers with AWB no. 620342672012 as showing invalid. - Comment #4079436 - Image #0
                                Can't track my pan card in trackon couriers with AWB no. 620342672012 as showing invalid. - Comment #4079436 - Image #1
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                                  M
                                  Mannat_Dhawan
                                  Oct 19, 2022
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                                  I was trying to register for NPS through the NSDL website. The payment got stuck and now i'm getting this message since long, "The response from the Payment Gateway for the payment attempt against this acknowledgement number is awaited. We request you to wait for the re-try of payment process for registration in NPS #"

                                  Please resolve this as I really need my PRAN card ASAP!!
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                  Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                                    A
                                    Anu kesar
                                    from Jammu, Jammu and Kashmir
                                    Oct 18, 2022
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                                    Even after submitting all formalities my account is inactive and no information regarding my account can i get it's frozen my hard earned money is gone I am regret the time i opened my account online no one to help please do needful as my money is not found I download it's app but whenever I try to open it's showing inactive frozen.
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Oct 18, 2022
                                    Updated by Anu kesar                                     My account is frozen and inactive please🙏 help me to open it as soon as possible as my hard earned money is invested in it
                                    Oct 22, 2022
                                    Updated by Anu kesar                                     Adding images to clarify

                                    Oct 22, 2022
                                    Updated by Anu kesar                                     Please solve my problem active my account or send me phone number where I can solve my problem
                                    Oct 22, 2022
                                    Updated by Anu kesar                                     One more

                                    Oct 22, 2022
                                    Updated by Anu kesar                                     Account opened successful submitted my kyc online plus posted my kyc self attested on ur portal and office addres than why not listening my complain i[censored] can't do anything reverse my amount to my account and close it 😭😭😭😭😭😭
                                    Oct 28, 2022
                                    Updated by Anu kesar                                     Wt abt my complain

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                                      B
                                      Brockkk
                                      from Bhagalpur, Bihar
                                      Oct 18, 2022
                                      Resolved
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                                      Resolved

                                      Address: New Vikramshila Colony, Tilkamanjhi, Bhagalpur

                                      Pan card not delivered yet. Acknowledgement number is [protected]. Pan card was dispatched on 9th of October 2022 through Trackon courier. On 13th of October, it reached Patna. And on same day it was dispatched from Patna to Bhagalpur. But still it has not arrived to Bhagalpur at my location and I haven't received my pan card yet. Courier Tracking number is[protected]. Please deliver my pan card as soon as possible. It is getting too much delayed.
                                      +1 photos
                                      Oct 26, 2022
                                      Complaint marked as Resolved 
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Oct 18, 2022
                                      Updated by Brockkk                                       Just now I received an email from NSDL saying that my pan card has been delivered on 9th of October 2022, which is absolutely false . How can the pan card be delivered on the same day of dispatch ? My pan card was dispatched from Mumbai on 9th of October 2022.. How can it reach to my location same day ? The courier company is fraud and has done various such scams in past. Kindly look into this matter very seriously and take strictest possible action. Acknowledgement number is [protected] . Tracking number is[protected]
                                      Verified Support
                                      Oct 27, 2022
                                      NSDL e-Governance Infrastructure Customer Care's response                                       Inconvenience caused is highly regretted. We request you to submit query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
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                                        K
                                        KirtiLalit
                                        Oct 18, 2022
                                        Feb 12, 2023
                                        This thread was updated on Feb 12, 2023
                                        Resolved
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                                        Resolved

                                        Pran[protected]
                                        Nov 23, 2022
                                        Complaint marked as Resolved 
                                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                        Verified Support
                                        Oct 20, 2022
                                        NSDL e-Governance Infrastructure Customer Care's response                                         Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
                                        View replies
                                        I have raise enquirt with token number: 11042075 but still dont get any update how much time it will take to resolve? I have alredy done a contrubution payment request you to resolve as soon as possible
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