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NSDL e-Governance Infrastructure Complaints & Reviews

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3.5
Updated: Jan 16, 2026
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NSDL e-Governance Infrastructure reviews & complaints page 15

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N
Nithishkumar03
from Manamadurai, Tamil Nadu
Nov 22, 2022
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Address: 47 aananthapuram,bypass road,Manamadurai

My consignment number is [protected]. 1 have not received my pan card yet but its showing that shipment is delivered. I need it so urgently plz do something to tell me. I have tried calling your customer care so many times but it was not answered not at once. My pan acknowledge number is [protected]. I am providing u my email id plz revert as soon as possible becoz i urgently need my pancard.
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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Inconvenience caused is highly regretted. We request you to submit query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
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    D
    Dr. Shankar Rao
    Nov 21, 2022
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    Respected Sir,

    I have been allotted PRAN No.[protected]

    I'm trying to login to nsdl site (https://cra-nsdl.com/CRA/) using my pran number[[protected]].
    However, the system throws an "invalid user id" error, while login using the pran number. I've contributed last year. Also, l'm not able to reset the password and getting the same error.
    i'm not able to contribute or access my statement online using my pran. Please help.

    Thanks & Regards
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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      K
      karanhejmadi
      Nov 20, 2022
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      Website: cra-nsdl.com

      I am not able to set the password for my PRAN number. When I click on set/reset password link and enter my PRAN details it says PRAN not found in Database. But I have already completed all the necessary steps required for my registration and even made a payment of Rs. 10000. How am I supposed to login to my account?
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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      Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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      Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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        N
        nikhil7878
        from Nashik, Maharashtra
        Nov 20, 2022
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        Respected Sir,

        I have been allotted PAN Card No. QIUPS3952M against my PAN application; Incorporation date 15/11/2022.

        I checked the PAN status at income tax portal of which I found the result as "No record found", I also tried registering at Income tax portal of which it shows "PAN does not exist". Due to the issue I am not able to carry on other related statutory matters.

        Please look into the same and get it resolved as soon as possible.

        Thanks & Regards
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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        Inconvenience caused is highly regretted. We request you to submit query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
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          R
          Ramu Yerukumajji
          Nov 19, 2022
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          I am not able login to my NSDL account and while resetting password getting below error.

          "Pending Reset IPin/Re-Issue of IPin request is already present for this USER ID/PRAN"

          Please help me to recover my login credentials for cra-nsdl.com

          My PRAN NO:[protected]
          Registered mail id: ramusiva.y.gmail.com
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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          Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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          Ramu Yerukumajji's [Complaint's author] reply, Nov 24, 2022
          i am not able to submit my query at https://npscra.nsdl.co.in/Log-your-grievance.php so could you please help me to resolve this issue..
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            R
            raja2001saini
            from Sikar, Rajasthan
            Nov 16, 2022
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            Website: NSDL

            Income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application.

            acknowledgement Number [protected]

            name kamlesh kumar

            father's name banshidhar

            Dateof Birth/Incorporation 03/06/1993
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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            We request you to submit your query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
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              T
              Thirupathikumar1828
              from Hyderabad, Telangana
              Nov 16, 2022
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              Address: www.camsnps.com & www.npscra.nsdl.co.in

              HI Team, i have purchased NPS account through https://www.camsnps.com/, on 14-jul-2022 & had got the confirmation on 18-July-2022 so i want to try to login in nps with my PRAN :[protected], it was not opened & also couldn't get received NPS KIT as well.

              Still i'm getting error like :" PRAN NOT FOUND IN DATABASE".

              NOTE : I did transition through CAMSNPS through portal last 2 months back whether it it CAMSNPS is valid or not.

              Kindly have a chech on it above issue, get back to me either my email: [protected]@gmail.com
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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              Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                S
                souvik-banerjee
                from Kolkata, West Bengal
                Nov 14, 2022
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                Address: BC 336 matri apartment,kolkata 700102

                My PRAN is[protected]
                When I try to set my Ipin and Tpin
                via online portal its shows me this error ="PRAN not found in Database"
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                  L
                  Laxmikant Butle
                  Nov 12, 2022
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                  Pran is not found database
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                  Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                    M
                    Mayuresh Joshi 75
                    Nov 9, 2022
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                    Hi.
                    I have created the nps account of tier - 1 type. And pran is also generated. But while setting ipin or while login, i am getting error as pran not found in database.

                    Could you please help me with this. As i'm not able to access, or even check the contribution made for this pran.
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                    Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                      E
                      eNPS-alerts
                      Nov 9, 2022
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                      I have successfully completed the Individual Pension Account opening process using enps. The Permanent Retirement Account Number (PRAN) allotted to you is[protected].

                      but, when i was login through the NPS website, we are getting" unauthorized user"

                      We request you to, please look this & suggest the solution.

                      regards,
                      Sadanand jagdale
                      [protected]
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                      Kindly provide your 12 digit PRAN and contact number or submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                        E
                        eNPS-alerts
                        Nov 9, 2022
                        Resolved
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                        Resolved

                        I have successfully completed the Individual Pension Account opening process using enps. The Permanent Retirement Account Number (PRAN) allotted to you is[protected].

                        but, when i was login through the NPS website, we are getting" unauthorized user"

                        We request you to, please look this & suggest the solution.

                        Regards,
                        sadanand jagdale
                        [protected]
                        Nov 9, 2022
                        Complaint marked as Resolved 
                        email id-: [email protected] Mob No-: 8652256271
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                        where is the solution..?
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                          R
                          rkkngpw
                          Nov 8, 2022
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                          My PRAN no is[protected]. When I login, error shows "PRAN not found in data base shows when". Please help.
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                          I am also facing the same issue. Please keep me posted if you get reply.
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                            R
                            rkkngpw
                            Nov 8, 2022
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                            My PRAN NO is[protected]. When I go for login, it shows that "PRAN not found in data base". Please help.
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                              U
                              Unni0705
                              from Kollam, Kerala
                              Nov 7, 2022
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                              Website: Nsdl e-Gov

                              I have been an apy member since 2017 and I have not contributed after 2020 and wanted to resume the contribution. But I am unable to login as error is shown stating Pran not found in database.
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                S
                                SharadShirke2903
                                Nov 7, 2022
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                                Address: 124 Vardhaman Market Sec 17 Vashi 400703
                                Website: NSDL

                                I have open my Atal Pension Yojana account 7 month age but still NSDL portal shown as a PRAN not found in Database.

                                My PRAN Number is .[protected] activated date 30.04.2022 as per mail receive from NSDL
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                                  R
                                  reeta_mishra
                                  from New Delhi, Delhi
                                  Nov 4, 2022
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                                  I'm not able to complete the NPS registration due to following message-

                                  "The response from the Payment Gateway for the payment attempt against this acknowledgement number is awaited. We request you to wait for the re-try of payment process for registration in NPS #"

                                  Acknowledgement No[protected]
                                  Acknowledgement Date - 04/11/2022

                                  Request you to please look into this issue on priority and do the needful.
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                  Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                                    reeta_mishra
                                    from New Delhi, Delhi
                                    Nov 4, 2022
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                                    I'm not able to complete the NPS registration due to following message-

                                    "Registration against this Acknowledgement ID is pending for confirmation from payment Gateway. Please try again after sometime."

                                    Acknowledgement No[protected]
                                    Acknowledgement Date - 04/11/2022

                                    Request you to please look into this issue on priority and do the needful.
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                    Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                                      Priyanka Kapadia
                                      from Powai, Maharashtra
                                      Nov 4, 2022
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                                      I received my NPS card today. I am trying to login into NPS account as subscriber using PRAN number mentioned on a card. But it is saying PRAN number is invalid
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                      Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                                        A
                                        ayushm123
                                        from Jammu, Jammu and Kashmir
                                        Nov 3, 2022
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                                        I registered using my PAN, successfully deposited the payment and even downloaded the kit and ePRAN. But as soon as I tried to eSign/Authenticate, i got the error "Session expired". After that I tried to eSign using NPS website under registration, but it shows "No record found for the given Search Criteria" when i try to eSign using my details. Please help. Money is already debited from my account and I already have my ePRan in my email.
                                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                        Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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