Submit a Complaint
Claimed

NSDL e-Governance Infrastructure Complaints & Reviews

www.nsdl.co.in
3.5
Updated: Aug 8, 2025
Complaints 5294
Resolved
3579
Unresolved
1715
Amazing! 🤩 It’s great to see how NSDL e-Governance Infrastructure is committed to providing outstanding customer support! They sincerely care about addressing and resolving issues quickly and effectively. NSDL e-Governance Infrastructure’s friendly, solution-focused approach to managing feedback builds trust and ensures a wonderful customer experience.
Complaints
Contacts

File a complaint to NSDL e-Governance Infrastructure

Having problems with NSDL e-Governance Infrastructure?

File a complaint and get it resolved by NSDL e-Governance Infrastructure customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Tax Services
NSDL e-Governance Infrastructure

NSDL e-Governance Infrastructure reviews & complaints page 15

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
souvik-banerjee
from Kolkata, West Bengal
Nov 14, 2022
Report
Copy

Address: BC 336 matri apartment,kolkata 700102

My PRAN is[protected]
When I try to set my Ipin and Tpin
via online portal its shows me this error ="PRAN not found in Database"
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
View replies
Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
Reply
Helpful
Found this helpful?
1 Comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    L
    Laxmikant Butle
    Nov 12, 2022
    Report
    Copy

    Pran is not found database
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    View replies
    Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
    Reply
    Helpful
    Found this helpful?
    1 Comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      M
      Mayuresh Joshi 75
      Nov 9, 2022
      Report
      Copy

      Hi.
      I have created the nps account of tier - 1 type. And pran is also generated. But while setting ipin or while login, i am getting error as pran not found in database.

      Could you please help me with this. As i'm not able to access, or even check the contribution made for this pran.
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      View replies
      Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
      Reply
      Helpful
      Found this helpful?
      1 Comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        E
        eNPS-alerts
        Nov 9, 2022
        Report
        Copy

        I have successfully completed the Individual Pension Account opening process using enps. The Permanent Retirement Account Number (PRAN) allotted to you is[protected].

        but, when i was login through the NPS website, we are getting" unauthorized user"

        We request you to, please look this & suggest the solution.

        regards,
        Sadanand jagdale
        [protected]
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        View replies
        Kindly provide your 12 digit PRAN and contact number or submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
        Reply
        Helpful
        Found this helpful?
        1 Comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          E
          eNPS-alerts
          Nov 9, 2022
          Jan 23, 2023
          This thread was updated on Jan 23, 2023
          Resolved
          Report
          Copy
          Resolved

          I have successfully completed the Individual Pension Account opening process using enps. The Permanent Retirement Account Number (PRAN) allotted to you is[protected].

          but, when i was login through the NPS website, we are getting" unauthorized user"

          We request you to, please look this & suggest the solution.

          Regards,
          sadanand jagdale
          [protected]
          Nov 9, 2022
          Complaint marked as Resolved 
          email id-: [email protected] Mob No-: 8652256271
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          View replies
          where is the solution..?
          Reply
          Helpful
          3 other people found this review helpful
          3 found this helpful
          1 Comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            R
            rkkngpw
            Nov 8, 2022
            Dec 18, 2022
            This thread was updated on Dec 18, 2022
            Report
            Copy

            My PRAN no is[protected]. When I login, error shows "PRAN not found in data base shows when". Please help.
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            View replies
            I am also facing the same issue. Please keep me posted if you get reply.
            Reply
            Helpful
            3 other people found this review helpful
            3 found this helpful
            1 Comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              R
              rkkngpw
              Nov 8, 2022
              Report
              Copy

              My PRAN NO is[protected]. When I go for login, it shows that "PRAN not found in data base". Please help.
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                U
                Unni0705
                from Kollam, Kerala
                Nov 7, 2022
                Report
                Copy

                Website: Nsdl e-Gov

                I have been an apy member since 2017 and I have not contributed after 2020 and wanted to resume the contribution. But I am unable to login as error is shown stating Pran not found in database.
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  S
                  SharadShirke2903
                  Nov 7, 2022
                  Report
                  Copy

                  Address: 124 Vardhaman Market Sec 17 Vashi 400703
                  Website: NSDL

                  I have open my Atal Pension Yojana account 7 month age but still NSDL portal shown as a PRAN not found in Database.

                  My PRAN Number is .[protected] activated date 30.04.2022 as per mail receive from NSDL
                  +1 photos
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  View replies
                  Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
                  Reply
                  Helpful
                  2 other people found this review helpful
                  2 found this helpful
                  1 Comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    R
                    reeta_mishra
                    from New Delhi, Delhi
                    Nov 4, 2022
                    Dec 7, 2022
                    This thread was updated on Dec 7, 2022
                    Report
                    Copy

                    I'm not able to complete the NPS registration due to following message-

                    "The response from the Payment Gateway for the payment attempt against this acknowledgement number is awaited. We request you to wait for the re-try of payment process for registration in NPS #"

                    Acknowledgement No[protected]
                    Acknowledgement Date - 04/11/2022

                    Request you to please look into this issue on priority and do the needful.
                    +1 photos
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    View replies
                    Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
                    Reply
                    Helpful
                    Found this helpful?
                    1 Comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      R
                      reeta_mishra
                      from New Delhi, Delhi
                      Nov 4, 2022
                      Report
                      Copy

                      I'm not able to complete the NPS registration due to following message-

                      "Registration against this Acknowledgement ID is pending for confirmation from payment Gateway. Please try again after sometime."

                      Acknowledgement No[protected]
                      Acknowledgement Date - 04/11/2022

                      Request you to please look into this issue on priority and do the needful.
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      View replies
                      Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
                      Reply
                      Helpful
                      Found this helpful?
                      1 Comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        P
                        Priyanka Kapadia
                        from Powai, Maharashtra
                        Nov 4, 2022
                        Report
                        Copy

                        I received my NPS card today. I am trying to login into NPS account as subscriber using PRAN number mentioned on a card. But it is saying PRAN number is invalid
                        +1 photos
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        View replies
                        Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
                        Reply
                        Helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          A
                          ayushm123
                          from Jammu, Jammu and Kashmir
                          Nov 3, 2022
                          Report
                          Copy

                          I registered using my PAN, successfully deposited the payment and even downloaded the kit and ePRAN. But as soon as I tried to eSign/Authenticate, i got the error "Session expired". After that I tried to eSign using NPS website under registration, but it shows "No record found for the given Search Criteria" when i try to eSign using my details. Please help. Money is already debited from my account and I already have my ePRan in my email.
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          View replies
                          Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
                          Reply
                          Helpful
                          Found this helpful?
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            N
                            Nightash07
                            from porvorim, Goa
                            Nov 1, 2022
                            Report
                            Copy

                            My pan card was not delivered. i checked the status on trackon, it shows it reached in my city but couldnt find my address and couldnt call me but i didnt recieve any call and every other companies like flipkart and amazon can find my address.now it is reached mumbai again.
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            View replies
                            We request you to submit your query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
                            Reply
                            Helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              T
                              Taraknath Gorai
                              Oct 30, 2022
                              Jan 1, 2023
                              This thread was updated on Jan 1, 2023
                              Resolved
                              Report
                              Copy
                              Resolved

                              In https://tin.tin.nsdl.com/tan2/servlet/PanStatusTrack
                              with my Acknowledgement Number [protected] I am able to see my Pan Card status that it has been dispatched by Trackon Courier with AWB no.[protected] on 25-Oct-2022.

                              However when I am going to http://www.trackoncourier.com/ and trying to track it on their website it is showing "Error ! Invalid Trackon No. / Detail Not found...!" .

                              Please solve this issue as soon as possible.

                              My details are as follows.

                              Acknowledgement No - [protected]
                              Trackon AWB no[protected]
                              Dec 2, 2022
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Verified Support
                              Oct 31, 2022
                              NSDL e-Governance Infrastructure Customer Care's response                               Inconvenience caused is highly regretted. We request you to submit query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
                              View replies
                              We are unable to proceed with your online PAN application due to following reason: Mismatch in any one or more of the following fields as per PAN application with the details available in UIDAI database. Name/ Gender/ Date of Birth/ Name as per Aadhaar. Kindly visit designated TIN-FC /PAN Centre and submit your PAN application using Biometric (fingerprint) facility. Your Online PAN application fee will be refunded within seven working days. The List of designated TIN-FC /PAN Centre is available at url https://www.tin-nsdl.com/tin-pan-center.html

                              Sir payment had cut but application no generated pls return my payment
                               

                              Can't track my pan card in trackon couriers with AWB no. 620342672012 as showing invalid. - Comment #4079436 - Image #0
                              Can't track my pan card in trackon couriers with AWB no. 620342672012 as showing invalid. - Comment #4079436 - Image #1
                              Reply
                              Helpful
                              1 other people found this review helpful
                              1 found this helpful
                              1 Comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                M
                                Mannat_Dhawan
                                Oct 19, 2022
                                Report
                                Copy

                                I was trying to register for NPS through the NSDL website. The payment got stuck and now i'm getting this message since long, "The response from the Payment Gateway for the payment attempt against this acknowledgement number is awaited. We request you to wait for the re-try of payment process for registration in NPS #"

                                Please resolve this as I really need my PRAN card ASAP!!
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                View replies
                                Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
                                Reply
                                Helpful
                                Found this helpful?
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  A
                                  Anu kesar
                                  from Jammu, Jammu and Kashmir
                                  Oct 18, 2022
                                  Report
                                  Copy

                                  Even after submitting all formalities my account is inactive and no information regarding my account can i get it's frozen my hard earned money is gone I am regret the time i opened my account online no one to help please do needful as my money is not found I download it's app but whenever I try to open it's showing inactive frozen.
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Oct 18, 2022
                                  Updated by Anu kesar                                   My account is frozen and inactive please🙏 help me to open it as soon as possible as my hard earned money is invested in it
                                  Oct 22, 2022
                                  Updated by Anu kesar                                   Adding images to clarify

                                  Oct 22, 2022
                                  Updated by Anu kesar                                   Please solve my problem active my account or send me phone number where I can solve my problem
                                  Oct 22, 2022
                                  Updated by Anu kesar                                   One more

                                  Oct 22, 2022
                                  Updated by Anu kesar                                   Account opened successful submitted my kyc online plus posted my kyc self attested on ur portal and office addres than why not listening my complain i[censored] can't do anything reverse my amount to my account and close it 😭😭😭😭😭😭
                                  Oct 28, 2022
                                  Updated by Anu kesar                                   Wt abt my complain

                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    B
                                    Brockkk
                                    from Bhagalpur, Bihar
                                    Oct 18, 2022
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    Address: New Vikramshila Colony, Tilkamanjhi, Bhagalpur

                                    Pan card not delivered yet. Acknowledgement number is [protected]. Pan card was dispatched on 9th of October 2022 through Trackon courier. On 13th of October, it reached Patna. And on same day it was dispatched from Patna to Bhagalpur. But still it has not arrived to Bhagalpur at my location and I haven't received my pan card yet. Courier Tracking number is[protected]. Please deliver my pan card as soon as possible. It is getting too much delayed.
                                    +1 photos
                                    Oct 26, 2022
                                    Complaint marked as Resolved 
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Oct 18, 2022
                                    Updated by Brockkk                                     Just now I received an email from NSDL saying that my pan card has been delivered on 9th of October 2022, which is absolutely false . How can the pan card be delivered on the same day of dispatch ? My pan card was dispatched from Mumbai on 9th of October 2022.. How can it reach to my location same day ? The courier company is fraud and has done various such scams in past. Kindly look into this matter very seriously and take strictest possible action. Acknowledgement number is [protected] . Tracking number is[protected]
                                    Verified Support
                                    Oct 27, 2022
                                    NSDL e-Governance Infrastructure Customer Care's response                                     Inconvenience caused is highly regretted. We request you to submit query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      K
                                      KirtiLalit
                                      Oct 18, 2022
                                      Feb 12, 2023
                                      This thread was updated on Feb 12, 2023
                                      Resolved
                                      Report
                                      Copy
                                      Resolved

                                      Pran[protected]
                                      Nov 23, 2022
                                      Complaint marked as Resolved 
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Verified Support
                                      Oct 20, 2022
                                      NSDL e-Governance Infrastructure Customer Care's response                                       Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
                                      View replies
                                      I have raise enquirt with token number: 11042075 but still dont get any update how much time it will take to resolve? I have alredy done a contrubution payment request you to resolve as soon as possible
                                      Reply
                                      Helpful
                                      Found this helpful?
                                      1 Comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        L
                                        Lian Abraham
                                        from Kochi, Kerala
                                        Oct 16, 2022
                                        Report
                                        Copy

                                        I have applied for my PAN Card few weeks back ( Application Number:[protected] ) and got my e-PAN instantly through my mail. But the physical pan card haven't received at my address still. Its been almost one month.
                                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                        View replies
                                        Inconvenience caused is highly regretted. We request you to submit query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
                                        Reply
                                        Lian Abraham's [Complaint's author] reply, Oct 21, 2022
                                        I wote an email to the provided mail id and received a response which doesnot solve my issue.
                                        Helpful
                                        Found this helpful?
                                        1 Comment
                                        Report
                                        Copy

                                        Post your Comment

                                        Comment Guidelines
                                          I want to submit Complaint Positive Review Neutral Comment
                                          Add Image
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit

                                          Related businesses

                                          Income Tax Department
                                          1.9
                                          (2508)
                                          VakilSearch Legal Solutions
                                          1.9
                                          (90)
                                          Effizent Seele
                                          1
                                          (22)