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NSDL e-Governance Infrastructure Complaints & Reviews

3.5
Updated: Dec 13, 2025
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NSDL e-Governance Infrastructure reviews & complaints page 164

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B
binaya113
from Ranaghat, West Bengal
Oct 3, 2017
Resolved
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Address: 759017

Sir, i have verified and applied for pan card by e-kyc. All the processes complited as instructed. Ater submission i got a mail having a application having aknowledgement no.[protected] and payment receipt.
While i track my application status it shows
"sorry no records found."
My aknowledgement no.[protected]
Resove my problem soon unless return my money
+1 photos
Nov 9, 2017
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Oct 06, 2017
NSDL e-Governance Infrastructure Customer Care's response
Dear Binaya,

Inconvenience caused is highly regretted. We are following up with ITD for earliest resolution
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    G
    gp194
    from Srinagar, Jammu and Kashmir
    Oct 3, 2017
    Resolved
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    Resolved

    Nsdl cra — unlock my account

    I am a government employee and i have account on tire i - on nsdl central record keeping agency.
    My user id =[protected] but due to some wrong attempts my password will not working so my account is being locked.
    Therefore plz give me a another new password and unlocked my account so that i can see my account summery
    Then i would ever great full before you.

    Regards.
    Gyan prakash
    At: 194 bn bsf,
    District: baramulla
    State: j&k
    Mob. No. [protected]
    Mail id: [protected]@gmail.com
    Nov 6, 2017
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Verified Support
    Oct 06, 2017
    NSDL e-Governance Infrastructure Customer Care's response
    This has reference to the query/grievance raised at “Consumer Forum”.

    We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID.

    For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php."
    My pan card returned undelivered due to home close. So please re dispatch my pan card on same address.
    Acknowledgement no. N-[protected]
    Category : individual
    Name: chauhan sonal
    Pan no: BPQPC9851R
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      A
      Anuj Khaitan
      from Banposh, Odisha
      Oct 3, 2017
      Resolved
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      Resolved

      Address: Sundargarh, Odisha, 769012

      Dear sir,
      I have applied for a new pan card in the name of anuj khaitan huf which was dispatched our address in september 2017.
      I didnt receive the pan card nor i got any call from the blue dart courier company.
      Also didnt get any sms regarding dispatch of the same.

      Later on querying i found the courier is returned to nsdl.

      Therefore, i am requesting you to resend my pan card to same address by speed post/regisered post only. Details mentioned below

      Applicant name: anuj khaitan huf
      Acknowledgement number: [protected]
      Date of birth: 14 april 2017
      Oct 17, 2017
      Complaint marked as Resolved 
      Pan card received. Thanks.
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Verified Support
      Oct 06, 2017
      NSDL e-Governance Infrastructure Customer Care's response
      Dear Anuj,

      Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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        A
        arvind bolshetty
        from Bengaluru, Karnataka
        Oct 3, 2017
        Resolved
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        Resolved

        Address: Gulbarga, Karnataka, 585105

        Myself arvind nayaka /bolshetty, i have sent my pan card for correction, still i have not received my pan card back to my address and i have submitted all required documents sent by india post on 11/07/2017 cong no rk[protected]in. Its pending from around six month, my pan card no is apwpb0988h and my acknowledgment no is [protected] =. Kindly send my pan card as soon as possible. My contact no is [protected] my mail id is [protected]@rediffmail.com kindly do the needfull.
        Nov 20, 2017
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Verified Support
        Oct 06, 2017
        NSDL e-Governance Infrastructure Customer Care's response
        Dear Arvind,

        Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
        I have a pan card franchise from steelpack but the website is not working.I have mailed them many times but I have not got any response.
        Please resolve my problem as I am going through a great loss.I want an engineer or to solve my problem online as soon as possible.
        contact-[protected]
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          D
          Dixit N Shah
          from Ahmedabad, Gujarat
          Oct 3, 2017
          Resolved
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          Resolved

          Address: Thane, Maharashtra, 421302

          Respectively sir, i want to bring it in your kind information that my pran account number is[protected] i want to change my previous mobile number [protected] used in pran account. Now i want to update this mobile number with new mobile number [protected]
          I have submitted many complaints but unfortunately none of them have been solved. I request you please update my mobile number in my nsdl cra account. That will be your most kindness
          Nov 11, 2017
          Complaint marked as Resolved 
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Verified Support
          Oct 06, 2017
          NSDL e-Governance Infrastructure Customer Care's response
          This has reference to the query/grievance raised at “Consumer Forum”.

          We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID.
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            A
            Ameen Abbas
            from Chennai, Tamil Nadu
            Oct 3, 2017
            Resolved
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            Resolved

            Address: 600099

            I applied for the pan card and paid the fees through my net banking but the e-kyc failed due to which it displyed the following message :
            "your e-sign/e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days."

            Please help to resolve my problem.

            Details are given below:
            Token no. [protected]
            Dob: 21/02/1990
            Name: sabeeha fathima
            E mail: sabeeha.[protected]@gmail.com
            Nov 4, 2017
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Verified Support
            Oct 04, 2017
            NSDL e-Governance Infrastructure Customer Care's response
            Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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              1
              18051991
              from Indore, Madhya Pradesh
              Oct 2, 2017
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              I had apply foe a pan card through a choice center near my city. But due to wrong address punch by the form filler, my pan card is still not get by me.

              Request you to pls help for re-dispatched it to me.

              Details are as given beklow :-

              Application coupon no. - u-a[protected].

              Pan no. Is - ckcpa6158b.

              Cont. No. - [protected].

              Home add. - house no. 343, beladula, near stop dam, raigarh.
              Chhattisgarh. Pin code - 496001.

              Office add. - ralas wheels, tatibandh, g. E. Road, raipur, chhattisgarh, 492099.

              Pls do the needfull.
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Our PAN is returned undelivered due to some unknown reasons, request you to resend the PAN generated under the name of Manisha.

              Details are as follow...

              Our PAN application with Order ID-MA-[protected]N(coupon No[protected]
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                A
                Amarjeet Majoka
                from Muzaffarnagar, Uttar Pradesh
                Oct 1, 2017
                Resolved
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                Resolved

                Address: 331305

                Acknowledgment Number : [protected]
                Name : OM PRAKASH
                Category : Individual
                Status :
                Income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application.

                Solved My PAN Card Problem
                I before Not Applied PAN CARD
                URGENT MY PAN CARD
                +1 photos
                Nov 5, 2017
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Verified Support
                Oct 04, 2017
                NSDL e-Governance Infrastructure Customer Care's response
                Income Tax database shows that you may have already been issued PAN in your name. We are following up with ITD for earliest resolution.
                Please re-dispatched the my pan card on same address
                Acknowledgement Number : [protected]
                pnacard no : AAFCN7699L
                Name : NIYOKTA HR SOLUTIONS PRIVATE LIMITED
                ADDRESS : H.NO-39, GALI NO-7, SHAMBHAV COLONY, MANDI PAHARI/HILLS, NEW-110047/30.
                my contect no.-[protected]
                Dear Sir,
                I have applied for PAN card about month ago still the status is showing "Your application for 'New PAN Card or/and Changes or Correction in PAN Data' is under process at Income Tax Department"
                Please issue the same at earliest as i require it urgently'
                My Reference No is : [protected]

                Regards,
                Pramod
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                  R
                  Rvi Mahay
                  from Amritsar, Punjab
                  Oct 1, 2017
                  Resolved
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                  Resolved

                  Website: nsdl.co.in

                  I applied for the pan card 2 times and paid the fee 2 times through my debit card but the e-kyc failed due to which it displyed the following message :
                  Your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days.
                  Please refund my money. Details are given below:
                  Token no. [protected], [protected]
                  Dob: 07/10/1989
                  Name papindera kaur
                  E mail: [protected]@gmail.com
                  Nov 10, 2017
                  Complaint marked as Resolved 
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Verified Support
                  Oct 04, 2017
                  NSDL e-Governance Infrastructure Customer Care's response
                  Information is insufficient to resolve your grievance. Kindly Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in /call on[protected]
                  I have applied for PAN Card and the same is dispatched with
                  by First Flight Couriers Pvt. Ltd courier vide airway bill no. B903Z1358638 with Pan card no;-EBBPM4854C, dated[protected] and the same is returned back undelivered. Kindly re-send the same do needful. Thanking you,

                  Rajesh
                  [protected]
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                    P
                    Pundaleek Channal
                    from Hyderabad, Telangana
                    Oct 1, 2017
                    Resolved
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                    Resolved

                    Address: Ranga Reddy, Andhra Pradesh, 500084

                    My pan acknowledgment number is [protected]. I applied for pan name correction 30th of august, 2017.

                    My pan status is still 'your application is under process at nsdl - tin facilitation center. You may contact tin fc[protected]/4716302/4716303 where the application was submitted by you'.

                    Can you please check and let us know the status.
                    Nov 5, 2017
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Sep 27, 2017
                    saadhyabalu's response
                    way bill number [protected] Blue Dart Express in this period iam not in home iam return back
                    pls send pan card on same adress
                    Sep 28, 2017
                    chandu272364's response
                    hiiii sir
                    my name is chandra singh and plz re dispached pan card of custemer on him addreess for him absent it pan card return to nsdl and not geeting custermer plz i request u to re dispached pan card
                    on
                    FOLLOWING ADDRESS:- BALA CHARAT TEH TADGARH DISTT- AJMER PICODE:-305926

                    APPLICATION NO. PAN CARD NO. PAN HOLDER NAME
                    [protected] HKJPS4836Q DINESH SINGH
                    [protected] GLJPS2725C RAJU SINGH
                    Verified Support
                    Oct 04, 2017
                    NSDL e-Governance Infrastructure Customer Care's response
                    Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
                    Dear sir
                    my ack number n-[protected] and blue dart way bill number [protected] is undeliverded and return back

                    so how to recollect same

                    pls suggest

                    thanks

                    balu dongardive
                    [protected]
                    [protected]@gmail.Com
                    Hii plz followig detail pan card redispeched on pan card address

                    application no- [protected]
                    pan no- HKJPS4836Q
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                      S
                      Sep 30, 2017
                      Resolved
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                      Resolved

                      My wife and i are us citizens and applied for pan card in june. We got a query from nsdl than the address page is missing. Since us passport does not have address page, they asked us to send oci card which we did on july 20th. Since then i have made 25 calls to the call center. Our pan numbers are n[protected] and n[protected]

                      Please help
                      Nov 15, 2017
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Verified Support
                      Oct 04, 2017
                      NSDL e-Governance Infrastructure Customer Care's response
                      To help resolve your concern, kindly contact our TIN Call Center: 020–27218080/25658300 from 7.00 am to 11.00 pm for all 7 days of the week
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                        D
                        Dpbhairav
                        from Bengaluru, Karnataka
                        Sep 30, 2017
                        Resolved
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                        Resolved

                        Address: 395010
                        Website: [email protected]

                        Dear sir,
                        I have not received my pan card so please resend my pan card whose permanent account number (Pan) is chmpg9197h and acknowledgement number is -[protected]. Request you to please resend my card on the given mail address below:-

                        "keval vipulbhai gaudani"
                        Add - 69 maruti nagar society
                        Punagam
                        Surat city
                        Bombay market
                        Surat gujarat - 395010
                        Mo. No. - [protected]
                        Regards,
                        Keval v gaudani
                        Nov 15, 2017
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Verified Support
                        Oct 04, 2017
                        NSDL e-Governance Infrastructure Customer Care's response
                        Your PAN card has been dispatched on September 29, 2017 by Speed Post vide AWB no. EA[protected]IN.
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                          R
                          ramjilalsaini1993
                          from Muzaffarpur, Bihar
                          Sep 29, 2017
                          Resolved
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                          Resolved

                          Address: 411016

                          Sir, i had filled the form for online pan card on 21.09.2017, but after the last payment i found out that the payment was done but the online form of my pan card was failed but on the ‘’ message’’
                          Your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days.
                          But i did not my refund as on 29.09.2017. So please release online payment.
                          Thanking you
                          Ramji lal sharma
                          Temporary token number [protected]
                          Nov 7, 2017
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Verified Support
                          Oct 04, 2017
                          NSDL e-Governance Infrastructure Customer Care's response
                          Information is insufficient to resolve your grievance. Kindly Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in /call on[protected]
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                            R
                            RipanShah
                            from Pune, Maharashtra
                            Sep 29, 2017
                            Resolved
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                            Resolved

                            Acknowledgment number : [protected]

                            How many days it takes to deliver pan card.

                            Status report : your application for 'new pan card or/and changes or correction in pan data' has been accepted by the income tax department. Your pan card will be dispatched to you shortly...

                            It will be very helpful to me if it will be delivered to me in fewer days..
                            Oct 4, 2017
                            Complaint marked as Resolved 
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Verified Support
                            Oct 04, 2017
                            NSDL e-Governance Infrastructure Customer Care's response
                            Your PAN card has been dispatched on September 29, 2017 by FFCl Courier vide AWB no. B903Z2358173.
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                              K
                              Kushal96
                              from Lucknow, Uttar Pradesh
                              Sep 28, 2017
                              Resolved
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                              Resolved

                              Address: 321001

                              My pancard status showing that it has been shipped on 15sept via bluedart and when i checked on bluedart it is showing that it has been returned to co nsdl rto shipm without even informing me. Though i was available at my home, i didn't get any call or information regarding the pan card ackn no. - [protected]. Kindly manage to resend it. Blue dart i'd - [protected]
                              Nov 7, 2017
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Verified Support
                              Oct 04, 2017
                              NSDL e-Governance Infrastructure Customer Care's response
                              Your PAN card has been dispatched on October 01, 2017 by Speed Post vide AWB no. EA[protected]IN
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                                A
                                Amarjeet Majoka
                                from Muzaffarnagar, Uttar Pradesh
                                Sep 28, 2017
                                Resolved
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                                Resolved

                                Address: 331305

                                Acknowledgment number : [protected]
                                Name : sangita
                                Category : individual
                                Status :

                                Income tax department (Itd) database shows that you may have been issued pan in your name. Itd yet to inform status of your application.

                                Solved my pan card problem
                                And urgent pan card
                                Plz help
                                +1 photos
                                Nov 5, 2017
                                Complaint marked as Resolved 
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Verified Support
                                Oct 04, 2017
                                NSDL e-Governance Infrastructure Customer Care's response
                                Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.
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                                  L
                                  LITIN KUMAR
                                  from Noida, Uttar Pradesh
                                  Sep 28, 2017
                                  Resolved
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                                  Resolved

                                  Address: Ghaziabad, Uttar Pradesh, 201009

                                  Dear sir,
                                  I have applied for a new pan card in the name of litin kumar which dispatched our address in august 2017. I couldn't receive the pan card as our home was closed when the local post man reached our home. Later, after 15 days we contact the post man regarding the post. He told that he kept with him for four days and returned to the sender address.

                                  Therefore, i requesting your resend my pan card to same address and i mentioned our details below.

                                  Applicant name: litin kumar
                                  Acknowledgement number: [protected]
                                  Date of returned:27th august 2017
                                  Mobile no: [protected]
                                  Mail id :[protected]@gmail.com
                                  +1 photos
                                  Nov 6, 2017
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Sep 28, 2017
                                  Updated by LITIN KUMAR
                                  redispatch my pan card
                                  Verified Support
                                  Oct 04, 2017
                                  NSDL e-Governance Infrastructure Customer Care's response
                                  Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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                                    V
                                    Vineeth Madambi
                                    from Bengaluru, Karnataka
                                    Sep 28, 2017
                                    Resolved
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                                    Resolved

                                    Address: Malappuram, Kerala, 679329

                                    Sir,
                                    I tried to apply for PAN card on 17- September-2017, After the payment of ₹118.90 for PAN card NSDL Shows"Your previous payment request has been cancelled. Your money will be refund back. Kindly make another fresh payment." But the amount ₹118.90 did not credited to my account yet.

                                    Tocken Number : [protected]
                                    Name : VINEETH MADAMBIVALAPPIL
                                    MOB : [protected]
                                    E-MAIL : [protected]@gmail.com
                                    +1 photos
                                    Nov 6, 2017
                                    Complaint marked as Resolved 
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Verified Support
                                    Oct 04, 2017
                                    NSDL e-Governance Infrastructure Customer Care's response
                                    Kindly Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in /call on[protected]
                                    Verified Support
                                    Oct 04, 2017
                                    NSDL e-Governance Infrastructure Customer Care's response
                                    Information is insufficient to resolve your grievance. Kindly Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in /call on[protected]
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                                      S
                                      Santana sahu
                                      from Ranaghat, West Bengal
                                      Sep 27, 2017
                                      Resolved
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                                      Resolved

                                      Myself sanatan sahu. My pancard is dispatched from bnpl sp hub dadar mumbai. My speedpost no. Is ea[protected]in. But, it is not delivered to me. As per indiapost tracking report, it is delivered at konkan postoffice s. O. Also it is wrongly delivered because if pancard is returned, then it is reached in nsdl. But, it is delivered in konkan s. O. So, i request you please redispatch my pancard below address. I also agree that i bear the postal charges. At this time pancard is verymuch required for my job purpose.
                                      My address is
                                      Sanatana sahu,
                                      S/o-jayaram sahu
                                      At-jayasingi, ratnapur, ganjam, odisha, pin-761108, mob-[protected].
                                      Nov 4, 2017
                                      Complaint marked as Resolved 
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Verified Support
                                      Oct 04, 2017
                                      NSDL e-Governance Infrastructure Customer Care's response
                                      Inconvenience caused is highly regretted. Kindly provide us with your 15 digit Acknowledgement number to check the status.
                                      Oct 04, 2017
                                      Updated by Santana sahu
                                      My acknowledgement no.[protected].Sorry sir I provide you wrong above speedpost no as per given by my area postman.But, Today I know the actual speedpost no.which is provided me by NSDL custumer representative.This speedpost no.is EA[protected]IN.But, It is returned to the NSDL.At this moment pancard is very much required for my job purpose.So, I Kindly request you please redispatch my pancard.I bear the all charges.
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                                        P
                                        Prabhu Kali
                                        from Hubli, Karnataka
                                        Sep 27, 2017
                                        Resolved
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                                        Resolved

                                        Address: Haveri, Karnataka, 581110
                                        Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

                                        Online application for pan token no [protected] dated :[protected]:56:22.484 & [protected] dated :[protected]:48:03.195

                                        I have transfered pan application amount through net banking as the application not completed successfully it shows amount will be refunded in within seven days, but so far one time only i have received refund, kindly take necessary action to refund the amount in to my bank accounts.

                                        Refund details
                                        20-sep-2017
                                        (20-sep-2017) by transfer
                                        Inb refund of igacaqaoq8 jsbi[protected]ixgaekhnl8 transfer f 120.62

                                        Net banking payment reference numbers furnished below (Deducted)

                                        27-sep[protected]sep-2017) to transfer
                                        Inb national securities depos nat_sec payments jsbi[protected]igaccbgvk1 120.62

                                        18-sep-2017
                                        (18-sep-2017) to transfer
                                        Inb national securities depos nat_sec payments jsbi[protected]igacaqaoq8 transfer to 120.62

                                        18-sep-2017
                                        (18-sep-2017) to transfer
                                        Inb national securities depos nat_sec payments jsbi[protected]igacaqeac3 transfer to 120.62
                                        18-sep[protected]sep-2017) to transfer
                                        Inb national securities depos nat_sec payments jsbi[protected]igacaqdqq3 120.62
                                        18-sep[protected]sep-2017) to transfer
                                        Inb national securities depos nat_sec payments jsbi[protected]igacapzuf9 120.62
                                        Nov 15, 2017
                                        Complaint marked as Resolved 
                                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                        Verified Support
                                        Oct 05, 2017
                                        NSDL e-Governance Infrastructure Customer Care's response
                                        Information is insufficient to resolve your grievance. Kindly Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in /call on[protected]
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