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NSDL e-Governance Infrastructure Complaints & Reviews

3.5
Updated: Jan 16, 2026
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NSDL e-Governance Infrastructure reviews & complaints page 165

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K
Kushal96
from Lucknow, Uttar Pradesh
Sep 28, 2017
Resolved
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Address: 321001

My pancard status showing that it has been shipped on 15sept via bluedart and when i checked on bluedart it is showing that it has been returned to co nsdl rto shipm without even informing me. Though i was available at my home, i didn't get any call or information regarding the pan card ackn no. - [protected]. Kindly manage to resend it. Blue dart i'd - [protected]
Nov 7, 2017
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Oct 04, 2017
NSDL e-Governance Infrastructure Customer Care's response
Your PAN card has been dispatched on October 01, 2017 by Speed Post vide AWB no. EA[protected]IN
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    A
    Amarjeet Majoka
    from Muzaffarnagar, Uttar Pradesh
    Sep 28, 2017
    Resolved
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    Resolved

    Address: 331305

    Acknowledgment number : [protected]
    Name : sangita
    Category : individual
    Status :

    Income tax department (Itd) database shows that you may have been issued pan in your name. Itd yet to inform status of your application.

    Solved my pan card problem
    And urgent pan card
    Plz help
    Nov 5, 2017
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Verified Support
    Oct 04, 2017
    NSDL e-Governance Infrastructure Customer Care's response
    Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.
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      L
      LITIN KUMAR
      from Noida, Uttar Pradesh
      Sep 28, 2017
      Resolved
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      Resolved

      Address: Ghaziabad, Uttar Pradesh, 201009

      Dear sir,
      I have applied for a new pan card in the name of litin kumar which dispatched our address in august 2017. I couldn't receive the pan card as our home was closed when the local post man reached our home. Later, after 15 days we contact the post man regarding the post. He told that he kept with him for four days and returned to the sender address.

      Therefore, i requesting your resend my pan card to same address and i mentioned our details below.

      Applicant name: litin kumar
      Acknowledgement number: [protected]
      Date of returned:27th august 2017
      Mobile no: [protected]
      Mail id :[protected]@gmail.com
      Nov 6, 2017
      Complaint marked as Resolved 
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Sep 28, 2017
      Updated by LITIN KUMAR
      redispatch my pan card
      Verified Support
      Oct 04, 2017
      NSDL e-Governance Infrastructure Customer Care's response
      Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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        V
        Vineeth Madambi
        from Bengaluru, Karnataka
        Sep 28, 2017
        Resolved
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        Resolved

        Address: Malappuram, Kerala, 679329

        Sir,
        I tried to apply for PAN card on 17- September-2017, After the payment of ₹118.90 for PAN card NSDL Shows"Your previous payment request has been cancelled. Your money will be refund back. Kindly make another fresh payment." But the amount ₹118.90 did not credited to my account yet.

        Tocken Number : [protected]
        Name : VINEETH MADAMBIVALAPPIL
        MOB : [protected]
        E-MAIL : [protected]@gmail.com
        Nov 6, 2017
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Verified Support
        Oct 04, 2017
        NSDL e-Governance Infrastructure Customer Care's response
        Kindly Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in /call on[protected]
        Verified Support
        Oct 04, 2017
        NSDL e-Governance Infrastructure Customer Care's response
        Information is insufficient to resolve your grievance. Kindly Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in /call on[protected]
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          S
          Santana sahu
          from Ranaghat, West Bengal
          Sep 27, 2017
          Resolved
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          Myself sanatan sahu. My pancard is dispatched from bnpl sp hub dadar mumbai. My speedpost no. Is ea[protected]in. But, it is not delivered to me. As per indiapost tracking report, it is delivered at konkan postoffice s. O. Also it is wrongly delivered because if pancard is returned, then it is reached in nsdl. But, it is delivered in konkan s. O. So, i request you please redispatch my pancard below address. I also agree that i bear the postal charges. At this time pancard is verymuch required for my job purpose.
          My address is
          Sanatana sahu,
          S/o-jayaram sahu
          At-jayasingi, ratnapur, ganjam, odisha, pin-761108, mob-[protected].
          Nov 4, 2017
          Complaint marked as Resolved 
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Verified Support
          Oct 04, 2017
          NSDL e-Governance Infrastructure Customer Care's response
          Inconvenience caused is highly regretted. Kindly provide us with your 15 digit Acknowledgement number to check the status.
          Oct 04, 2017
          Updated by Santana sahu
          My acknowledgement no.[protected].Sorry sir I provide you wrong above speedpost no as per given by my area postman.But, Today I know the actual speedpost no.which is provided me by NSDL custumer representative.This speedpost no.is EA[protected]IN.But, It is returned to the NSDL.At this moment pancard is very much required for my job purpose.So, I Kindly request you please redispatch my pancard.I bear the all charges.
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            P
            Prabhu Kali
            from Hubli, Karnataka
            Sep 27, 2017
            Resolved
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            Resolved

            Address: Haveri, Karnataka, 581110
            Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

            Online application for pan token no [protected] dated :[protected]:56:22.484 & [protected] dated :[protected]:48:03.195

            I have transfered pan application amount through net banking as the application not completed successfully it shows amount will be refunded in within seven days, but so far one time only i have received refund, kindly take necessary action to refund the amount in to my bank accounts.

            Refund details
            20-sep-2017
            (20-sep-2017) by transfer
            Inb refund of igacaqaoq8 jsbi[protected]ixgaekhnl8 transfer f 120.62

            Net banking payment reference numbers furnished below (Deducted)

            27-sep[protected]sep-2017) to transfer
            Inb national securities depos nat_sec payments jsbi[protected]igaccbgvk1 120.62

            18-sep-2017
            (18-sep-2017) to transfer
            Inb national securities depos nat_sec payments jsbi[protected]igacaqaoq8 transfer to 120.62

            18-sep-2017
            (18-sep-2017) to transfer
            Inb national securities depos nat_sec payments jsbi[protected]igacaqeac3 transfer to 120.62
            18-sep[protected]sep-2017) to transfer
            Inb national securities depos nat_sec payments jsbi[protected]igacaqdqq3 120.62
            18-sep[protected]sep-2017) to transfer
            Inb national securities depos nat_sec payments jsbi[protected]igacapzuf9 120.62
            Nov 15, 2017
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Verified Support
            Oct 05, 2017
            NSDL e-Governance Infrastructure Customer Care's response
            Information is insufficient to resolve your grievance. Kindly Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in /call on[protected]
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              S
              Suresh Adanni
              from Viraganur, Tamil Nadu
              Sep 27, 2017
              Resolved
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              Resolved

              Address: 03265
              Website: www.nsdl.com

              Dear sir my application was not submitted complete because your site error

              "your privies request has been cancel your many will refund back" like this error 2 time i got trouble like this

              . But money has been deducted from my account, 2 time dated: 16 rd september 2017, my question is when i get my money back to my account?? Please refund my money.

              I attached that error shreen shout
              My connect no [protected]
              Nov 6, 2017
              Complaint marked as Resolved 
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Verified Support
              Oct 04, 2017
              NSDL e-Governance Infrastructure Customer Care's response
              Kindly Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in /call on[protected]
              Sir. I was apply pan carrection throw nsdl website. And pay throw netbanking. But 2 tims payment faield on 19/07/2017. Token no. [protected]. BANK TRANSACTION ID 1 :- JPNB[protected]/[protected]. 2nd transaction id :- JPNB[protected]/[protected]/
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                Z
                Ziyauddin Shaikh
                from Surat, Gujarat
                Sep 27, 2017
                Resolved
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                Address: Vadodara, Gujarat, 390020
                Website: www.consumercomplaints.in/new_complaint

                Hello team,

                Last 6 months request pan card but not received

                I request to all pan card team please send my pan card

                I am attached file
                Last 6 months i will following this exercise but not respond
                Please request to all pan car team send my pan card & inform me
                This is a very important document

                I request you again please send my pan card

                Verify my address call rajester mobile number

                Thanks,
                Ziyauddin shaikh
                Nov 8, 2017
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Verified Support
                Oct 04, 2017
                NSDL e-Governance Infrastructure Customer Care's response
                Inconvenience caused is highly regretted. Kindly provide us with your Acknowledgement number to check the status.
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                  P
                  Palash AOT
                  from Varanasi, Uttar Pradesh
                  Sep 26, 2017
                  Resolved
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                  Resolved

                  Ref: jsbi[protected]igacbmfli1 unsuccessful pan token no: [protected]
                  My application was rejected stating that the proofs submitted did not match with the details as mentioned in the application. But money has been deducted from my account, dated: 23rd september 2017, my question is when i get my money back to my account?? Please refund my money.

                  Thank you
                  Palash nandi
                  Sep 28, 2017
                  Complaint marked as Resolved 
                  Today they refunded the money
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Sep 18, 2017
                  bls555's response
                  no updates
                  Plz sir my pan card redispaches on same address
                  Name - maujiram
                  sllip no-[protected]
                  pan card no - DZCPM7671H
                  MOB NO-[protected]
                  I applied for online PAN card on 15/09/2017. My token number for the application is [protected]. After filling in the details and making the payment of Rs. 120.62 through Net banking from iob bank . I received an your e-kyc not complated .Your money will be refunded back in 7 Working Days i have not got my money.
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                    M
                    Mofideol
                    from Tezpur, Assam
                    Sep 26, 2017
                    Resolved
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                    Resolved

                    Address: Bongaigaon, Assam, 783388

                    Dear sir,
                    I have applied for a new pan card in the name of rukia begum which dispatched a different address in july 2017. I couldn’t receive the pan card as our home is so far than given address. The post man returned it to nsdl.
                    Therefore, i requesting your resend my pan card to my original address and i mentioned our details below.

                    Applicant name: rukia begum
                    Acknowledgement number: [protected]
                    Date of application: 16 jun 2017
                    Mobile no: [protected]
                    Address: vill - chedamari, p. O - balapara, distt - bongaigaon, assam
                    Pin - 783388
                    Nov 16, 2017
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Verified Support
                    Oct 04, 2017
                    NSDL e-Governance Infrastructure Customer Care's response
                    Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
                    Sir please
                    Send me i-pin t-pin no. Is my no. [protected]
                    Mofideol's [Complaint's author] reply, Sep 28, 2017
                    I dont know.. what is i-pin, t-pin

                    tell me about it.
                    please
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                      P
                      Praveen Murali m
                      Sep 26, 2017
                      Resolved
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                      Resolved

                      I have filled application for pan card on 15/09/2017 at the time of making payment and entering the otp, final msg has been shown that your aadhar card is not registered with mobile number. 3 times i get this message and my money deducted from my account. I alreay send email to [protected]@nsdl.co.in and still i have no reply for a week.

                      Please refund my money
                      Tem. Token no. [protected]
                      Thank you
                      Praveen murali
                      Nov 1, 2017
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Verified Support
                      Sep 29, 2017
                      NSDL e-Governance Infrastructure Customer Care's response
                      Information is insufficient to resolve your grievance. Kindly Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in /call on[protected]
                      Dear sir/madam,
                      i requested u, plz resend my pancard at following add.
                      pan no. AGQPP7511B
                      Add.
                      SURESH P. PATIL
                      202/A RAJDEEP APARTMENT PARANJAPE NAGAR PANDIT NAKA SHAHAPUR DIST. THANE 421601
                      MOB:[protect]/[protect]
                      Plz, do needful as earlist as possible.
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                        A
                        Abhishekskumar
                        Sep 26, 2017
                        Resolved
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                        Resolved

                        I had applied with nsdl online for a new pan card on 15th september 2017. My
                        Temporary token number is [protected]. My application was rejected stating that the proofs submitted did not match with the details as mentioned in the application. I already send a mail to [protected]@nsdl.co.in but still i have no reply and no refund for a week. Kindly refund my pan application fee.
                        Nov 1, 2017
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Verified Support
                        Sep 29, 2017
                        NSDL e-Governance Infrastructure Customer Care's response
                        Information is insufficient to resolve your grievance. Kindly Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in /call on[protected]
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                          G
                          Groogle Infomatics
                          from Rampur, Uttar Pradesh
                          Sep 26, 2017
                          Resolved
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                          Resolved

                          Address: Moradabad, Uttar Pradesh, 244001

                          Sir, kindly re-despatch our pan card through courier, last was returned to nsdl intentionally by postmam on my refusal of bribe to him.
                          Sir, i[censored] can please send it by a to-pay courier. I'am ready to bear the re-despatch charges.

                          Acknowledgement #: [protected]
                          Pan no: aarfg5354q
                          Hitesh arora
                          Groogle infomatics,
                          Shop -4, shirdi sai complex, kothiwal nagar budh bazar, moradabad.
                          Nov 1, 2017
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Verified Support
                          Sep 29, 2017
                          NSDL e-Governance Infrastructure Customer Care's response
                          Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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                            R
                            raja11786
                            from Dhing, Assam
                            Sep 25, 2017
                            Resolved
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                            Resolved

                            Address: Madhubani, Bihar

                            Sir, i applied for pan card on 18 aug, 2017 but till now i doesn't get my pan card.in status it shows that your pan is alloted, it will dispatched shortly from 2 sept, 2017.
                            My acknowledgement no. Is [protected]. When i contact tin costumer care then they say only that your pan went for printing. Sir, i want to ask that when my pan will dispatched to my address.
                            Oct 30, 2017
                            Complaint marked as Resolved 
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Verified Support
                            Sep 29, 2017
                            NSDL e-Governance Infrastructure Customer Care's response
                            Inconvenience caused is highly regretted. Kindly provide us with your proper 15 digit Acknowledgement number to check the status.
                            [protected]
                            is my acknowledgement number
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                              D
                              Deepshikha Kaushal
                              from Jalandhar, Punjab
                              Sep 25, 2017
                              Resolved
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                              Resolved

                              Address: Jalandhar, Punjab, 144410

                              Respected mam/sir
                              I have applied online for the pan card on[protected]. But my pan card is returned undelivered, back to mumbai office. Kindly resend my pan card to same address.
                              Thank you.
                              Pan card no.-drtpd3404e
                              Acknowledgment no.-[protected]
                              Applicant name - deepshikha
                              Address - near power house, village garha,
                              P. O. Phillaur,
                              Distt. Jalandhar,
                              Pin code 144410
                              Nov 1, 2017
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Verified Support
                              Sep 29, 2017
                              NSDL e-Governance Infrastructure Customer Care's response
                              Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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                                E
                                Euphrosine Rosy Dsouza
                                from Mumbai, Maharashtra
                                Sep 25, 2017
                                Resolved
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                                Resolved

                                Address: Mumbai City, Maharashtra, 400059
                                Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

                                Sir/mam

                                I had filled pan form online on nsdl website to change my name on it.
                                I filled all the details which were asked on the form and then it asked me to pay money, i payed money through net banking, the payment was successful but suddenly a prompt came and it said that your money will be refunded and again please make a fresh payment and i did so hoping that my money will be refunded but it's not yet.
                                But my money is still not being refunded.
                                My permanent token no. Is :- [protected]

                                Hoping that you will take quick action and do the same that's written above

                                Thank you,
                                Euphrosine rosy d'souza
                                Oct 30, 2017
                                Complaint marked as Resolved 
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Verified Support
                                Sep 29, 2017
                                NSDL e-Governance Infrastructure Customer Care's response
                                Information is insufficient to resolve your grievance. Kindly Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in /call on[protected]
                                Thank you Very Much For Solving This Problem.
                                I Wrote An E-Mail To NSDL But They Didn't Take Any Action But With The Help Of This Website It Got Solved.
                                Sincerely Thanking Consumer Complaints Forum .
                                Advising Other Citizens Also To Use This Website For Complaints Related To Government Work Which Has Been Incomplete
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                                  S
                                  salam kirankumar singh
                                  from Guwahati, Assam
                                  Sep 25, 2017
                                  Resolved
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                                  Resolved

                                  Website: NSDL

                                  Payment request has been cancelled. My money will be refunded back. But it doesn't refund my money. Three times payment on date of 16/09/2017 and i also submit the reference no to the transaction is given below.
                                  16/09/2017 16/09/[protected] pos prch/[protected][protected]
                                  00000bdr00001,
                                  05002 pos prch/[protected][protected]
                                  00000bdr00001,
                                  05002 pos prch/[protected][protected]
                                  00000bdr00001
                                  Oct 12, 2017
                                  Complaint marked as Resolved 
                                  Thanks for helping me.
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Verified Support
                                  Sep 29, 2017
                                  NSDL e-Governance Infrastructure Customer Care's response
                                  Information is insufficient to resolve your grievance. Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in /call on[protected]
                                  Temporary Token No. : [protected]
                                  Name : YENGKHOM ANITA DEVI
                                  Date of birth : 03/04/1986
                                  Email : [protected]@gmail.com
                                  NSDL e-Governance Infrastructure Customer Care's response, Oct 27, 2017
                                  Verified Support
                                  Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution
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                                    A
                                    Arul E
                                    Sep 29, 2017
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                                    Address: 600118

                                    Dear Sir/Madam,

                                    I Submit PAN card Application on 9th September @ Chennai Guindy office, Registration Number is[protected].
                                    But when i check status, its showing " Your application is under process at TIN Facilitation Center". Please let me know when i will get my PAN card.
                                    And i try to call your call sender number but its always busy, i didn't get solution for this issue.
                                    Please help to get my PAN card.

                                    Regards,
                                    Arul E
                                    [protected]
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Sir i am aranya tewari. I got airport job and show the pan with in 4 days but i have not any pan card . I appalyed to nsdl office for pan card. I got pan no before 4 days but no recipt pan card . i i check online nsdl website not no change status.
                                    my acknowledgment no -[protected] pan no -bhupt4166n.
                                    So plz sir replied me
                                    Applied for a pan card before 6 months still waiting. Mailed theme for more than thousand times.
                                    Indian system sucks
                                    Body crap government, and institutionalised institutions are of this country are incompetent. Acknowledgment no.N- [protected].
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                                      M
                                      Mandira Chatterjee
                                      from Delhi, Delhi
                                      Sep 23, 2017
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                                      Address: Burdwan, West Bengal, 713301
                                      Website: NSDL Online registration website

                                      I have an nps account[protected]. The account was opened on 01/0/2013 by the name mondira chatterjee.

                                      I have deposited amount consecutive all financial years and want to tranck my account using internet but am not able to do so as the account is not entered into the database.

                                      I will be grateful if you may look into the matter urgently.
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Sir my pran card number is [protected] .my father's name is GANGA SINGH RATHORE but on pran card it is printed GANGA SINGH RATHOE.how to change it . whether i have to submit s2 form to my employer or to nsdl directly?
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                                        Prashant Kumar Giri
                                        from Delhi, Delhi
                                        Sep 23, 2017
                                        Resolved
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                                        Resolved

                                        Address: Faridabad, Haryana
                                        Website: Nsld

                                        I have filled application for pan card on 22/09/2017 at the time of making payment and entering the otb, final msg has been shown that your aadhar card is not registered with mobile no. And money deducted from my account.
                                        Please refund, thanks
                                        Tem. Token id [protected] but plz deducated balance not deposit my account

                                        Thank you
                                        Prashant kumar giri
                                        Oct 30, 2017
                                        Complaint marked as Resolved 
                                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                        Verified Support
                                        Sep 29, 2017
                                        NSDL e-Governance Infrastructure Customer Care's response
                                        Information is insufficient to resolve your grievance. Kindly Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in /call on[protected]
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