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NSDL e-Governance Infrastructure Complaints & Reviews

3.5
Updated: Aug 8, 2025
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NSDL e-Governance Infrastructure reviews & complaints page 165

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Z
Ziyauddin Shaikh
from Surat, Gujarat
Sep 27, 2017
Resolved
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Address: Vadodara, Gujarat, 390020
Website: www.consumercomplaints.in/new_complaint

Hello team,

Last 6 months request pan card but not received

I request to all pan card team please send my pan card

I am attached file
Last 6 months i will following this exercise but not respond
Please request to all pan car team send my pan card & inform me
This is a very important document

I request you again please send my pan card

Verify my address call rajester mobile number

Thanks,
Ziyauddin shaikh
+1 photos
Nov 8, 2017
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Oct 04, 2017
NSDL e-Governance Infrastructure Customer Care's response
Inconvenience caused is highly regretted. Kindly provide us with your Acknowledgement number to check the status.
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    P
    Palash AOT
    from Varanasi, Uttar Pradesh
    Sep 26, 2017
    Resolved
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    Resolved

    Ref: jsbi[protected]igacbmfli1 unsuccessful pan token no: [protected]
    My application was rejected stating that the proofs submitted did not match with the details as mentioned in the application. But money has been deducted from my account, dated: 23rd september 2017, my question is when i get my money back to my account?? Please refund my money.

    Thank you
    Palash nandi
    Sep 28, 2017
    Complaint marked as Resolved 
    Today they refunded the money
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Sep 18, 2017
    bls555's response
    no updates
    Plz sir my pan card redispaches on same address
    Name - maujiram
    sllip no-[protected]
    pan card no - DZCPM7671H
    MOB NO-[protected]
    I applied for online PAN card on 15/09/2017. My token number for the application is [protected]. After filling in the details and making the payment of Rs. 120.62 through Net banking from iob bank . I received an your e-kyc not complated .Your money will be refunded back in 7 Working Days i have not got my money.
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      M
      Mofideol
      from Tezpur, Assam
      Sep 26, 2017
      Resolved
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      Resolved

      Address: Bongaigaon, Assam, 783388

      Dear sir,
      I have applied for a new pan card in the name of rukia begum which dispatched a different address in july 2017. I couldn’t receive the pan card as our home is so far than given address. The post man returned it to nsdl.
      Therefore, i requesting your resend my pan card to my original address and i mentioned our details below.

      Applicant name: rukia begum
      Acknowledgement number: [protected]
      Date of application: 16 jun 2017
      Mobile no: [protected]
      Address: vill - chedamari, p. O - balapara, distt - bongaigaon, assam
      Pin - 783388
      +1 photos
      Nov 16, 2017
      Complaint marked as Resolved 
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Verified Support
      Oct 04, 2017
      NSDL e-Governance Infrastructure Customer Care's response
      Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
      Sir please
      Send me i-pin t-pin no. Is my no. [protected]
      Mofideol's [Complaint's author] reply, Sep 28, 2017
      I dont know.. what is i-pin, t-pin

      tell me about it.
      please
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        P
        Praveen Murali m
        Sep 26, 2017
        Resolved
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        Resolved

        I have filled application for pan card on 15/09/2017 at the time of making payment and entering the otp, final msg has been shown that your aadhar card is not registered with mobile number. 3 times i get this message and my money deducted from my account. I alreay send email to [protected]@nsdl.co.in and still i have no reply for a week.

        Please refund my money
        Tem. Token no. [protected]
        Thank you
        Praveen murali
        Nov 1, 2017
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Verified Support
        Sep 29, 2017
        NSDL e-Governance Infrastructure Customer Care's response
        Information is insufficient to resolve your grievance. Kindly Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in /call on[protected]
        Dear sir/madam,
        i requested u, plz resend my pancard at following add.
        pan no. AGQPP7511B
        Add.
        SURESH P. PATIL
        202/A RAJDEEP APARTMENT PARANJAPE NAGAR PANDIT NAKA SHAHAPUR DIST. THANE 421601
        MOB:[protect]/[protect]
        Plz, do needful as earlist as possible.
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          A
          Abhishekskumar
          Sep 26, 2017
          Resolved
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          Resolved

          I had applied with nsdl online for a new pan card on 15th september 2017. My
          Temporary token number is [protected]. My application was rejected stating that the proofs submitted did not match with the details as mentioned in the application. I already send a mail to [protected]@nsdl.co.in but still i have no reply and no refund for a week. Kindly refund my pan application fee.
          Nov 1, 2017
          Complaint marked as Resolved 
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Verified Support
          Sep 29, 2017
          NSDL e-Governance Infrastructure Customer Care's response
          Information is insufficient to resolve your grievance. Kindly Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in /call on[protected]
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            G
            Groogle Infomatics
            from Rampur, Uttar Pradesh
            Sep 26, 2017
            Resolved
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            Resolved

            Address: Moradabad, Uttar Pradesh, 244001

            Sir, kindly re-despatch our pan card through courier, last was returned to nsdl intentionally by postmam on my refusal of bribe to him.
            Sir, i[censored] can please send it by a to-pay courier. I'am ready to bear the re-despatch charges.

            Acknowledgement #: [protected]
            Pan no: aarfg5354q
            Hitesh arora
            Groogle infomatics,
            Shop -4, shirdi sai complex, kothiwal nagar budh bazar, moradabad.
            Nov 1, 2017
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Verified Support
            Sep 29, 2017
            NSDL e-Governance Infrastructure Customer Care's response
            Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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              R
              raja11786
              from Dhing, Assam
              Sep 25, 2017
              Resolved
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              Resolved

              Address: Madhubani, Bihar

              Sir, i applied for pan card on 18 aug, 2017 but till now i doesn't get my pan card.in status it shows that your pan is alloted, it will dispatched shortly from 2 sept, 2017.
              My acknowledgement no. Is [protected]. When i contact tin costumer care then they say only that your pan went for printing. Sir, i want to ask that when my pan will dispatched to my address.
              Oct 30, 2017
              Complaint marked as Resolved 
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Verified Support
              Sep 29, 2017
              NSDL e-Governance Infrastructure Customer Care's response
              Inconvenience caused is highly regretted. Kindly provide us with your proper 15 digit Acknowledgement number to check the status.
              [protected]
              is my acknowledgement number
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                D
                Deepshikha Kaushal
                from Jalandhar, Punjab
                Sep 25, 2017
                Resolved
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                Resolved

                Address: Jalandhar, Punjab, 144410

                Respected mam/sir
                I have applied online for the pan card on[protected]. But my pan card is returned undelivered, back to mumbai office. Kindly resend my pan card to same address.
                Thank you.
                Pan card no.-drtpd3404e
                Acknowledgment no.-[protected]
                Applicant name - deepshikha
                Address - near power house, village garha,
                P. O. Phillaur,
                Distt. Jalandhar,
                Pin code 144410
                +2 photos
                Nov 1, 2017
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Verified Support
                Sep 29, 2017
                NSDL e-Governance Infrastructure Customer Care's response
                Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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                  E
                  Euphrosine Rosy Dsouza
                  from Mumbai, Maharashtra
                  Sep 25, 2017
                  Resolved
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                  Resolved

                  Address: Mumbai City, Maharashtra, 400059
                  Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

                  Sir/mam

                  I had filled pan form online on nsdl website to change my name on it.
                  I filled all the details which were asked on the form and then it asked me to pay money, i payed money through net banking, the payment was successful but suddenly a prompt came and it said that your money will be refunded and again please make a fresh payment and i did so hoping that my money will be refunded but it's not yet.
                  But my money is still not being refunded.
                  My permanent token no. Is :- [protected]

                  Hoping that you will take quick action and do the same that's written above

                  Thank you,
                  Euphrosine rosy d'souza
                  Oct 30, 2017
                  Complaint marked as Resolved 
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Verified Support
                  Sep 29, 2017
                  NSDL e-Governance Infrastructure Customer Care's response
                  Information is insufficient to resolve your grievance. Kindly Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in /call on[protected]
                  Thank you Very Much For Solving This Problem.
                  I Wrote An E-Mail To NSDL But They Didn't Take Any Action But With The Help Of This Website It Got Solved.
                  Sincerely Thanking Consumer Complaints Forum .
                  Advising Other Citizens Also To Use This Website For Complaints Related To Government Work Which Has Been Incomplete
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                    S
                    salam kirankumar singh
                    from Guwahati, Assam
                    Sep 25, 2017
                    Resolved
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                    Resolved

                    Website: NSDL

                    Payment request has been cancelled. My money will be refunded back. But it doesn't refund my money. Three times payment on date of 16/09/2017 and i also submit the reference no to the transaction is given below.
                    16/09/2017 16/09/[protected] pos prch/[protected][protected]
                    00000bdr00001,
                    05002 pos prch/[protected][protected]
                    00000bdr00001,
                    05002 pos prch/[protected][protected]
                    00000bdr00001
                    +1 photos
                    Oct 12, 2017
                    Complaint marked as Resolved 
                    Thanks for helping me.
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Verified Support
                    Sep 29, 2017
                    NSDL e-Governance Infrastructure Customer Care's response
                    Information is insufficient to resolve your grievance. Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in /call on[protected]
                    Temporary Token No. : [protected]
                    Name : YENGKHOM ANITA DEVI
                    Date of birth : 03/04/1986
                    Email : [protected]@gmail.com
                    NSDL e-Governance Infrastructure Customer Care's response, Oct 27, 2017
                    Verified Support
                    Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution
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                      A
                      Arul E
                      Sep 29, 2017
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                      Address: 600118

                      Dear Sir/Madam,

                      I Submit PAN card Application on 9th September @ Chennai Guindy office, Registration Number is[protected].
                      But when i check status, its showing " Your application is under process at TIN Facilitation Center". Please let me know when i will get my PAN card.
                      And i try to call your call sender number but its always busy, i didn't get solution for this issue.
                      Please help to get my PAN card.

                      Regards,
                      Arul E
                      [protected]
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Sir i am aranya tewari. I got airport job and show the pan with in 4 days but i have not any pan card . I appalyed to nsdl office for pan card. I got pan no before 4 days but no recipt pan card . i i check online nsdl website not no change status.
                      my acknowledgment no -[protected] pan no -bhupt4166n.
                      So plz sir replied me
                      Applied for a pan card before 6 months still waiting. Mailed theme for more than thousand times.
                      Indian system sucks
                      Body crap government, and institutionalised institutions are of this country are incompetent. Acknowledgment no.N- [protected].
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                        M
                        Mandira Chatterjee
                        from Delhi, Delhi
                        Sep 23, 2017
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                        Address: Burdwan, West Bengal, 713301
                        Website: NSDL Online registration website

                        I have an nps account[protected]. The account was opened on 01/0/2013 by the name mondira chatterjee.

                        I have deposited amount consecutive all financial years and want to tranck my account using internet but am not able to do so as the account is not entered into the database.

                        I will be grateful if you may look into the matter urgently.
                        +1 photos
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Sir my pran card number is [protected] .my father's name is GANGA SINGH RATHORE but on pran card it is printed GANGA SINGH RATHOE.how to change it . whether i have to submit s2 form to my employer or to nsdl directly?
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                          P
                          Prashant Kumar Giri
                          from Delhi, Delhi
                          Sep 23, 2017
                          Resolved
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                          Resolved

                          Address: Faridabad, Haryana
                          Website: Nsld

                          I have filled application for pan card on 22/09/2017 at the time of making payment and entering the otb, final msg has been shown that your aadhar card is not registered with mobile no. And money deducted from my account.
                          Please refund, thanks
                          Tem. Token id [protected] but plz deducated balance not deposit my account

                          Thank you
                          Prashant kumar giri
                          +1 photos
                          Oct 30, 2017
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Verified Support
                          Sep 29, 2017
                          NSDL e-Governance Infrastructure Customer Care's response
                          Information is insufficient to resolve your grievance. Kindly Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in /call on[protected]
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                            R
                            Ravinder Goswami
                            from Gurgaon, Haryana
                            Sep 22, 2017
                            Resolved
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                            Resolved

                            Address: New Delhi, Delhi, 110045

                            My name is ravinder goswami r/o new delhi. And hzving three pan card. I surrendered two of them to nsdl but they did not take any action on them. I tried to call them many times but they told me to wait. I mailex them too. I first complaint bout this on 23rd june. The pan card i need is ahhpg9550f. Rest two i want to surrender. I want you to help me as soon as you can. Thanks in advance. Hoping for an immediate reply. Contact no. [protected]
                            Oct 30, 2017
                            Complaint marked as Resolved 
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Verified Support
                            Sep 29, 2017
                            NSDL e-Governance Infrastructure Customer Care's response
                            Incovenience is regretted. We are escalating your grievance to the concerned team.
                            Verified Support
                            Sep 29, 2017
                            NSDL e-Governance Infrastructure Customer Care's response
                            Inconvenience is regretted. We are escalating your grievance to the concerned team.
                            My name is DIXITKUMAR NATHMAL JAIN
                            PRAN NUMBER IS..[protected]
                            email id.. [protected]@gmail.com
                            Mobile number [protected]
                            Pleas solve my problem to set my ipin
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                              J
                              Joginder1988
                              from Delhi, Delhi
                              Sep 22, 2017
                              Resolved
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                              Resolved

                              Address: New Delhi, Delhi, 110071

                              This is to inform you that i applied for correction in my pan card on 02 aug 2017 (Acknowledgment number: [protected]) and my new pan card was dispatched on 29th aug 2017 via first flight courier with airway bill no. B903q8350571. But to my surprise the first flight people returned it to nsdl, mumbai stating that they didn't have the sufficient address.

                              So i would request you to resend my pan card on below mentioned address (Same as in your database) as soon as possible because my passport is pending in absence of my pancard. Please also provide my phone number and email address to the courier service:

                              Address : hno-53/c, village goyla khurd, najafgarh new delhi -110071
                              Near sai ram bakery
                              Nov 9, 2017
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Verified Support
                              Sep 29, 2017
                              NSDL e-Governance Infrastructure Customer Care's response
                              Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.
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                                K
                                Kishore Chaudhary
                                from Mohali, Punjab
                                Sep 22, 2017
                                Resolved
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                                Resolved

                                Dear sir/ madam,

                                My pan card (Acknowledgment number :[protected]; pan adhpc8267f) has been dispatched on 02-sep-2017 by blue dart express ltd courier vide airway bill no. [protected], at the address for communication* indicated by me in the application. The pan card returned undelivered on 14-sep-2017.

                                You are requested to re-dispatch the same at the earliest.

                                Best regards,

                                Kishore chaudhary
                                Oct 29, 2017
                                Complaint marked as Resolved 
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Verified Support
                                Sep 26, 2017
                                NSDL e-Governance Infrastructure Customer Care's response
                                Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
                                Hello sir,

                                I had submitted a request for data correction for my wife after our marriage. can you please help to expedite the case for ack. No. N-[protected] dated :[protected]:15:26.371

                                Regards
                                Deep
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                                  A
                                  Arunkumar Alagesan
                                  from Delhi, Delhi
                                  Sep 21, 2017
                                  Resolved
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                                  Resolved

                                  I had tried to make payment for online pan correction application for the
                                  Pan application - token. No. [protected] dated :[protected]:47:18.367

                                  My pan: agrpa2346q

                                  Payment has been failed 4 times and amount was debited on my account which needs to be refunded as soon as possible.

                                  For the same token 1 payment was successful but due to mismatch of aadhar record my application was rejected and amount was also refunded.

                                  Please take necessary action to initiate the refund process.

                                  Thanks
                                  Arunkumar
                                  Nov 7, 2017
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Verified Support
                                  Sep 26, 2017
                                  NSDL e-Governance Infrastructure Customer Care's response
                                  Information is insufficient to resolve your grievance. Kindly Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in /call on[protected]
                                  My PAN acknowledgment number is [protected]. I applied for PAN on 06/09/2017

                                  Your application is under process at NSDL - TIN Facilitation Center.You may contact TIN FC[protected]/[protected] where the application was submitted by you.

                                  Please help me to get my pan card fast.

                                  pan application payment failure - refund request - Comment #2859280 - Image #0
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                                    P
                                    psharma3443
                                    from Delhi, Delhi
                                    Sep 21, 2017
                                    Resolved
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                                    Resolved

                                    Dear sir,
                                    I have applied for a new pan card in the name of roshani devi which was dispatched. I couldn’t receive the pan card as post man he did not inform me and he returned back.

                                    Therefore, i requesting your resend my pan card to same address and i mentioned our details below.

                                    Applicant name: roshani devi
                                    Acknowledgment number : [protected]
                                    Permanent account number (Pan) : dpspd3447e
                                    Mobile no: [protected]
                                    Oct 27, 2017
                                    Complaint marked as Resolved 
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Sep 21, 2017
                                    Vijayant sharma's response
                                    Balance refund

                                    Verified Support
                                    Sep 26, 2017
                                    NSDL e-Governance Infrastructure Customer Care's response
                                    Your PAN card has been dispatched on August 14, 2017 by Blue Dart Courier vide AWB no. [protected].
                                    Oct 07, 2017
                                    Updated by psharma3443
                                    Hi,

                                    this is delivered back to NSDL, Can you please re dispatch it ?

                                    Pickup Date 25 August 2017
                                    From New Delhi
                                    To Mumbai
                                    Status SHIPMENT DELIVERED
                                    Date of Delivery 28 August 2017
                                    Time of Delivery 11:55
                                    Recipient Co Seal Nsdl Rto Shpts

                                    Status and Scans
                                    Location Details Date Time *
                                    Waybill No : [protected]
                                    Nsdl Rtos Shipment Delivered 28-Aug-2017 11:55
                                    Nsdl Rtos Shipment Out For Delivery 28-Aug-2017 09:50
                                    Nsdl Rtos Shipment Arrived 28-Aug-2017 09:22
                                    Nahur Mini Hub Shipment Further Connected 28-Aug-2017 06:49
                                    Nahur Mini Hub Shipment Arrived At Hub 27-Aug-2017 00:56
                                    Mumbai Hub Shipment Further Connected 26-Aug-2017 23:42
                                    Mumbai Hub Shipment Arrived At Hub 26-Aug-2017 15:22
                                    Mumbai Hub Clubbed Canvas Bag Scan 26-Aug-2017 15:17
                                    Delhi Hub Shipment Further Connected 26-Aug-2017 12:43
                                    Delhi Hub Network Delay, Will Impact Delivery 26-Aug-2017 10:23

                                    "Sir ji "
                                    humre pan card ke form ko submit kerne me presani a rahi he.
                                    pan card ke liye balance kat chuka he fir bhi again payment mag raha he.
                                    Is liye humara sir payment refund kere

                                    re dispatch - Comment #2859297 - Image #0
                                    Sir i have paid pan card fees 118.9 txn no:jt[protected]amount is dedected from my bank account but receipt is not genarated kindly solve my problem
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                                      M
                                      Mdonekal
                                      from Hyderabad, Telangana
                                      Sep 22, 2017
                                      Resolved
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                                      Resolved

                                      Hello, i have applied for name change in pan and the same was accepted at nsdl with acknowledgement no. [protected]
                                      The application is pending since past few weeks with status 'pan will de dispatched shortly'
                                      Inhave called nsdl call center on[protected] and there is no response from them. Nsdl employees have begun to think they work for government and have zero accountability. An employee told me that the card will be printed and dispatched but after waiting 24 hours, i realized he was lying. Subsequently calls to the number didn't connect.
                                      Please look into this matter with urgency as i need pan to open a bank account
                                      Nov 6, 2017
                                      Complaint marked as Resolved 
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Verified Support
                                      Sep 29, 2017
                                      NSDL e-Governance Infrastructure Customer Care's response
                                      Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.
                                      I already know it will be dispatched but it has been 4 weeks already. Please send my pan card immediately. There is no response from call center.
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                                        meghabhai
                                        from Ahmedabad, Gujarat
                                        Sep 21, 2017
                                        Resolved
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                                        Resolved

                                        Address: Mehsana, Gujarat, 382732

                                        Dear sir,
                                        I have applied for a new pan card in the name of meghabhai lavjibhai raval which dispatched our address in 19 oct 2016. I couldn’t receive the pan card as our home was closed when the local post man reached our home. Later, after couple of days we contact the post man regarding the post. He told that he kept with him for four days and returned to the sender address.

                                        Therefore, i requesting your resend my pan card to same address and i mentioned our details below.

                                        Applicant name: meghabhai lavjibhai raval
                                        Acknowledgement number: [protected]
                                        Date of application: 01 oct 2016
                                        Mobile no: +91 [protected]
                                        Nov 2, 2017
                                        Complaint marked as Resolved 
                                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                        Sep 21, 2017
                                        Updated by meghabhai
                                        I Have not recive my pan card Please re Deliver My pan card
                                        Verified Support
                                        Sep 26, 2017
                                        NSDL e-Governance Infrastructure Customer Care's response
                                        Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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