NSDL e-Governance Infrastructure Complaints & Reviews

Address: New Delhi, Delhi, 110045

My name is ravinder goswami r/o new delhi. And hzving three pan card. I surrendered two of them to nsdl but they did not take any action on them. I tried to call them many times but they told me to wait. I mailex them too. I first complaint bout this on 23rd june. The pan card i need is ahhpg9550f. Rest two i want to surrender. I want you to help me as soon as you can. Thanks in advance. Hoping for an immediate reply. Contact no. [protected]

Oct 30, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Sep 29, 2017

NSDL e-Governance Infrastructure Customer Care's response Incovenience is regretted. We are escalating your grievance to the concerned team.

Verified Support

Sep 29, 2017

NSDL e-Governance Infrastructure Customer Care's response Inconvenience is regretted. We are escalating your grievance to the concerned team.

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D

Dixit N Shah

from Ahmedabad, Gujarat

Sep 25, 2017

My name is DIXITKUMAR NATHMAL JAIN
PRAN NUMBER IS..[protected]
email id.. [protected]@gmail.com
Mobile number [protected]
Pleas solve my problem to set my ipin

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Address: New Delhi, Delhi, 110071

This is to inform you that i applied for correction in my pan card on 02 aug 2017 (Acknowledgment number: [protected]) and my new pan card was dispatched on 29th aug 2017 via first flight courier with airway bill no. B903q8350571. But to my surprise the first flight people returned it to nsdl, mumbai stating that they didn't have the sufficient address.

So i would request you to resend my pan card on below mentioned address (Same as in your database) as soon as possible because my passport is pending in absence of my pancard. Please also provide my phone number and email address to the courier service:

Address : hno-53/c, village goyla khurd, najafgarh new delhi -110071
Near sai ram bakery

Nov 9, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Sep 29, 2017

NSDL e-Governance Infrastructure Customer Care's response Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.

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Dear sir/ madam,

My pan card (Acknowledgment number :[protected]; pan adhpc8267f) has been dispatched on 02-sep-2017 by blue dart express ltd courier vide airway bill no. [protected], at the address for communication* indicated by me in the application. The pan card returned undelivered on 14-sep-2017.

You are requested to re-dispatch the same at the earliest.

Best regards,

Kishore chaudhary

Oct 29, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Sep 26, 2017

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.

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D

Deepu0407

from Pune, Maharashtra

Sep 22, 2017

Hello sir,

I had submitted a request for data correction for my wife after our marriage. can you please help to expedite the case for ack. No. N-[protected] dated :[protected]:15:26.371

Regards
Deep

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I had tried to make payment for online pan correction application for the
Pan application - token. No. [protected] dated :[protected]:47:18.367

My pan: agrpa2346q

Payment has been failed 4 times and amount was debited on my account which needs to be refunded as soon as possible.

For the same token 1 payment was successful but due to mismatch of aadhar record my application was rejected and amount was also refunded.

Please take necessary action to initiate the refund process.

Thanks
Arunkumar

Nov 7, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Sep 26, 2017

NSDL e-Governance Infrastructure Customer Care's response Information is insufficient to resolve your grievance. Kindly Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in /call on[protected]

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N

Naveen_raj

from Hyderabad, Telangana

Sep 22, 2017

My PAN acknowledgment number is [protected]. I applied for PAN on 06/09/2017

Your application is under process at NSDL - TIN Facilitation Center.You may contact TIN FC[protected]/[protected] where the application was submitted by you.

Please help me to get my pan card fast.

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Dear sir,
I have applied for a new pan card in the name of roshani devi which was dispatched. I couldn’t receive the pan card as post man he did not inform me and he returned back.

Therefore, i requesting your resend my pan card to same address and i mentioned our details below.

Applicant name: roshani devi
Acknowledgment number : [protected]
Permanent account number (Pan) : dpspd3447e
Mobile no: [protected]

Oct 27, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Sep 21, 2017

Vijayant sharma's response Balance refund

Verified Support

Sep 26, 2017

NSDL e-Governance Infrastructure Customer Care's response Your PAN card has been dispatched on August 14, 2017 by Blue Dart Courier vide AWB no. [protected].

Oct 07, 2017

Updated by psharma3443 Hi,

this is delivered back to NSDL, Can you please re dispatch it ?

Pickup Date 25 August 2017
From New Delhi
To Mumbai
Status SHIPMENT DELIVERED
Date of Delivery 28 August 2017
Time of Delivery 11:55
Recipient Co Seal Nsdl Rto Shpts

Status and Scans
Location Details Date Time *
Waybill No : [protected]
Nsdl Rtos Shipment Delivered 28-Aug-2017 11:55
Nsdl Rtos Shipment Out For Delivery 28-Aug-2017 09:50
Nsdl Rtos Shipment Arrived 28-Aug-2017 09:22
Nahur Mini Hub Shipment Further Connected 28-Aug-2017 06:49
Nahur Mini Hub Shipment Arrived At Hub 27-Aug-2017 00:56
Mumbai Hub Shipment Further Connected 26-Aug-2017 23:42
Mumbai Hub Shipment Arrived At Hub 26-Aug-2017 15:22
Mumbai Hub Clubbed Canvas Bag Scan 26-Aug-2017 15:17
Delhi Hub Shipment Further Connected 26-Aug-2017 12:43
Delhi Hub Network Delay, Will Impact Delivery 26-Aug-2017 10:23

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V

Vijayant sharma

from Bengaluru, Karnataka

Sep 22, 2017

"Sir ji "
humre pan card ke form ko submit kerne me presani a rahi he.
pan card ke liye balance kat chuka he fir bhi again payment mag raha he.
Is liye humara sir payment refund kere

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M

MAHESWARAO RAO

from Visakhapatnam, Andhra Pradesh

Sep 22, 2017

Sir i have paid pan card fees 118.9 txn no:jt[protected]amount is dedected from my bank account but receipt is not genarated kindly solve my problem

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Hello, i have applied for name change in pan and the same was accepted at nsdl with acknowledgement no. [protected]
The application is pending since past few weeks with status 'pan will de dispatched shortly'
Inhave called nsdl call center on[protected] and there is no response from them. Nsdl employees have begun to think they work for government and have zero accountability. An employee told me that the card will be printed and dispatched but after waiting 24 hours, i realized he was lying. Subsequently calls to the number didn't connect.
Please look into this matter with urgency as i need pan to open a bank account

Nov 6, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Sep 29, 2017

NSDL e-Governance Infrastructure Customer Care's response Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.

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M

Mdonekal

from Hyderabad, Telangana

Oct 2, 2017

I already know it will be dispatched but it has been 4 weeks already. Please send my pan card immediately. There is no response from call center.

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Address: Mehsana, Gujarat, 382732

Dear sir,
I have applied for a new pan card in the name of meghabhai lavjibhai raval which dispatched our address in 19 oct 2016. I couldn’t receive the pan card as our home was closed when the local post man reached our home. Later, after couple of days we contact the post man regarding the post. He told that he kept with him for four days and returned to the sender address.

Therefore, i requesting your resend my pan card to same address and i mentioned our details below.

Applicant name: meghabhai lavjibhai raval
Acknowledgement number: [protected]
Date of application: 01 oct 2016
Mobile no: +91 [protected]

Nov 2, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Sep 21, 2017

Updated by meghabhai I Have not recive my pan card Please re Deliver My pan card

Verified Support

Sep 26, 2017

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.

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Address: Thane, Maharashtra, 421302

My name is dixitkumar nathmal jain and and my atal pension yojna pran number is[protected] with the punjab national bank im regularly paying my contribution in apy.
But whenever i tried to check my detail of contributionits shows a problem that ur pran not found in database so i can't set my ipin
So pls solved my this problem

Pran no..[protected]
Email id... [protected]@gmail.com
Mobile...[protected]

Nov 14, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Sep 22, 2017

Updated by Dixit N Shah Pls also update my mobile number and email id i. Ur records
Mobile no. [protected]
Email id...[protected]@gmail.com

Verified Support

Sep 25, 2017

NSDL e-Governance Infrastructure Customer Care's response This has reference to the query/grievance raised at “Cosnumer Forum”.

We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID.

For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.

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K

katal

from Faridkot, Punjab

Sep 22, 2017

Dear sir/madam pls resend my pan card, detail below:
Name- kamla devi
Coupan no.-U[protected]
Add-New colony pull no.7, Near vishal hotel p.o-sujanpur, city- pathankot. Punjab pin-145023
mob-[protected]

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Address: Kolhapur, Maharashtra, 416103

Website: [email protected]

Dear sir/madam,
i requested u, plz resend my pancard at following add.
acknowledge no.[protected]
pan no. BMLPJ6486M
Add. MIRASO HUSEN JAMADAR
Near Gandhi chouk Hasur
A/p- Hasur tal-shirol Dist-Kolhapur PIN code416103
MOB:[protected]
Plz, do needful as earlist as possible. I'ts very urgent please deliver to shirol so please do needful Any uris please call me at any time

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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V

vidhya charan

from Gwalior, Madhya Pradesh

Sep 25, 2017

Sir,
my name is vidhya charan sharma i am madhya pradesh police govt. empoyee constable, i applied for new pension scheme PRAN CARD from GWALIOR MADHYA PRADESH IN 7 years ago, and money is also monthly deduction from my salary but i have not receive PRAN KIT and no other t-pin or i-pin,
please help for getting PRAN KIT

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K

kpbasu143

from Balurghat, West Bengal

Sep 25, 2017

I am unable to login NPS website after submit eSigned NPS on 19Sep, 2017. When try to reset IPIN it is showing " PRAN not have in database". PRAN number is[protected]. Please help me for this.

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Address: 493890

Sir,

I open an atal pension yojana (Apy) and contribute regularly. But i unable to track my contribution. So, while i trying to create ipin, system shows an error massage 'pran not found in database'. Please resolve the issue as early as possible or send my ipin password to my mobile no. Or email id.

Name himanchal yadav
Pran no.[protected]
Email id [protected]@gmail.com

Nov 13, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Sep 22, 2017

NSDL e-Governance Infrastructure Customer Care's response Dear Himanchal,

This has reference to the query/grievance raised at “Consumer Forum”.

We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN).

For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.

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I want to check status it shows iit is very sad thing because few days ago i have submitted application but till now i have not received any resolution of my problem, now again i am posting this complaint please take it seriously
My pan acknowledge number is n-[protected], applied from kashmir 3, 4 months ago.. But still didn't receive... Whenever i check status it shows
"your application is under process at ndsl, you may contact...48/49... What ia the problem, i face lot of problems without pan card, before 3, 4 months i have applied but still i am waiting for that, and big problem is that i can't track it it shows your pan is under process, it only takes 45 days but 3 months gone still i am waiting for my pan card, please take it seriously i will be thank full to you, waiting for your positive responses. Thank you

Oct 27, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Sep 25, 2017

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.

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Address: Saharanpur, Uttar Pradesh, 247001

Hi this is rajkumar bhatnagar
Token no.[protected]
Email [protected]@gmail.com
Ph. No. [protected]
Date of birth[protected]
Date of apply 16-9-17

Sir actually i was placing order for company pan card but when i pay amount through my hdfc credit card amount has been deducted but order did, nt place so please give my money of rs 113 back in my aacount, pan card apply from email id [protected]@gmail.com, ph. No. [protected], i have also attached screenshot of emal from hdfc clarification of payment to nsdl the transction is made from credt card no. 545964xxxxxx4414 (Rajkumar bhatnagar) u can contact me on [protected] or [protected]

I hope u refund my money back into my account of rs 113

Oct 27, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Sep 25, 2017

NSDL e-Governance Infrastructure Customer Care's response Information is insufficient to resolve your grievance. Kindly Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in /call on[protected]

Verified Support

Sep 25, 2017

NSDL e-Governance Infrastructure Customer Care's response Information is insufficient to resolve your grievance. Kindly Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in /call on[protected]

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Sep 22, 2017

Dear Customer,

We have reviewed your comments expressed and confirm having responded to your email id on September 19, 2017. The reference number for this interaction is [protected].

-Bejoy
HDFC Bank Customer Assistance

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Address: 421302

My name is dixitkumar nathmal jain

My pran number is...[protected]

Email id.. [protected]@gmail.com

Mobile number [protected]
Its seco d time when i tried to resett my ipin its shows same problem that pran not found in database and also can't update my mobile no. And email id in ur records so please solve my this problem as soon as possible
Thank you

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Sep 30, 2017

Updated by Dixit N Shah Solve my ipin resett problem
Pran Database not found
Update mobile no [protected] and email id
[protected]@gmail.com

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Address: 110037

Website: Na

Dear sir,
I have applied for signature update on pan card in the name of sudhir pratap singh which dispatched my address in september 2017. I couldn’t receive the pan card because of incorrect address was mentioned as confirmation of local post man. Later, after couple of days we contact the post man regarding the post. He told that he kept with him for four days and returned to the sender address.

Therefore, i requesting your resend my pan card to same address and i mentioned our details below.

Applicant name:
Sudhir pratap singh
Address h. N. 739, 3rd floor in front of khandelwal tutors near mother dairy point street no 10 kapasheda new delhi 110037
Mobile [protected]

Nov 2, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Sep 22, 2017

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. Kindly provide us with your Acknowledgement number to check the status.

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I

Izhar Ansari

from Jamshedpur, Jharkhand

Sep 20, 2017

Sir,
i'm manish kumar . acknowledgement no.is- [protected].sir issue my pan card but not give me.when i check the acknowledgement no. found the pan card return back nsdl office. so, please send the pan card requestly.
thanks with regard
manish kumar
[protected]

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Same issue..

I had applied for pan using online facility on 19/09/2017, acknowledgment number : [protected]

Sir,

I had applied for pan using online facility on 19/09/2017, acknowledgment number : [protected] and i have done the procedure of adhaar card verification and on completion i received this message,

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But now when i check my pan application status it shows

"sorry, no record found"

Please check my application... And reply what i need to do..

Acknowledgment number : [protected]
Name : ripan hasitkumar shah

Thanks
Ripan shah.

Oct 4, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Sep 22, 2017

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We are following up with ITD for earliest resolution.

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Address: 530027

Sir,

I open an atal pension yojana (Apy) and contribute regularly. But i unable to track my contribution. While i'm trying to log in, i am getting an error massage 'pran not found in database'. Please resolve the issue as early as possible or send my password to my mobile no. Or email id.

Name: prasad k
Pran:[protected]
Mobile no.[protected]
Email id: prasad. [protected]@gmail.com

Thanking you

Sep 19, 2017

Complaint marked as Resolved

resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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G

Ghanshyam Kushwaha

from Nagram, Uttar Pradesh

Sep 20, 2017

Sir,
I have successfully applied for Pan card through NSDL e-governance. But my full address is incorrect even i have submitted proof as e-kyc.
Therefore I request you to please take an action for the mistake of NSDL e-governance.
My Pan CARD no is-DTPPD4354D
Thanking You.

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H

Hitkar

from Rajkot, Gujarat

Sep 20, 2017

I haven't receivered my pan card till now
Contacted blu dart and they said the card has been returned to nsdl
Acknowledment number- [protected]
Name- jitender kaur
PAN- FXNPK5975F

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Address: Kollam, Kerala

Dear Sir
I have applied pancard on 22/06/2017. I check my pancard details using my application through the website utitsl. Then i know my pancard is allotted but not received yet. I want to know if the pancard is send or not. Please do the needful. My pancard details is as follows. Please check it. I hope you will reply for my message.

Pancard Details

Application Number : UN[protected]

Pancard No : CJAPA5646K

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Dear sir/madam,

I have applied for change in pan card on 18th sept 2017 through e-kyc (Paperless) mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check if there is issue with my application

Thank you in advance
Dhavalkumar

Oct 30, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Sep 22, 2017

NSDL e-Governance Infrastructure Customer Care's response Your PAN application is under verification with operations team.

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R

Ripun Bishoyi

from Darjiling, West Bengal

Sep 20, 2017

I have applied a pan card at online.and sent the application to pune.but the application was invalid.so i therefore request you to refound my money
ack. No. N-[protected]
Name-RIPUNBISHOYI
Mob-[protected]
[protected]@gmail.com

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N

nks25

from Sadat, Uttar Pradesh

Sep 20, 2017

Myself Naveen Kumar Sharma. I have submitted my application for correction in the name of my PAN card . my acknowledgement number is [protected]. I have not received my correct PAN card till now. Please do needful

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Address: Bangalore, Karnataka

Website: nsdl.com

I have applied for change in pan card on 17th september 2017 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

Now if i chenk status its saying no record found

So kindly update the status on this

Regards
Vinay
[protected]

Oct 5, 2017

Complaint marked as Resolved

They updated in portal after 24 hours

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Sep 22, 2017

NSDL e-Governance Infrastructure Customer Care's response Your PAN application has been processed and sent to ITD for allotment of PAN.

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A

amit157

from Bengaluru, Karnataka

Sep 20, 2017

I registered in the nps account from internet sbi banking and got the pran no:[protected] by sms, but am unable a to login to set my i-pin and to contribute towards my investment. Please help.

I am getting the error "pran not found in database" always.

Below are my details to contact.

Name: Amit Kumarl
Email: [protected]@gmail.com

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Y

yash bhojak

from Bengaluru, Karnataka

Sep 20, 2017

My acknowledge no. N-[protected] and name on the card is Yash Bhojak. my PAN NUMBER IS DFJPB9376D AND PAN card returned from my address i request you to please resend pan card to my address.

Thank you.

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Dear sir/madam,
I have a query regarding my pan card, i had some changes and had applied online,

The first query with no [protected] (Its 4 months)

And second one n [protected] (Around a month)

Yet the pan card has not been updated, i have send the documents as well as have made the changes through aadhar but this process is taking forever.

May i please know when can i get my new pan card.

Hope i will get a reply,

Best regard,

Simant vijai

Nov 2, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Sep 22, 2017

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution

NSDL e-Governance Infrastructure Complaints & Reviews

File a complaint to NSDL e-Governance Infrastructure

NSDL e-Governance Infrastructure reviews & complaints page 166

correction and surrender of pan card

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request to resend the undelivered pan card - acknowledgment number: 206149700026760

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pan card redispatch

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pan application payment failure - refund request

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re dispatch

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pan not dispatched

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request for re dispatch pan card

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pran details not found in database

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blue dart customer not send my delivery

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about pran not found in database

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pan card status problem

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amount of rs 113 has been deducted from credit card but order did, nt place so refund my money

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pran number prob in database

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pan undelivered

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pan card issue

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apy - pran not found in database

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pan card not received yet

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e-sign applied pan application status shows no record found

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pan status not found

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awaiting updated pan card

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