Claimed

NSDL e-Governance Infrastructure Complaints & Reviews

www.nsdl.co.in

3.5

Updated: Jan 16, 2026

Complaints 5318

Resolved

3581

Unresolved

1737

Amazing! 🤩 It’s great to see how NSDL e-Governance Infrastructure is committed to providing outstanding customer support! They sincerely care about addressing and resolving issues quickly and effectively. NSDL e-Governance Infrastructure’s friendly, solution-focused approach to managing feedback builds trust and ensures a wonderful customer experience.

Complaints

Contacts

File a complaint to NSDL e-Governance Infrastructure

Having problems with NSDL e-Governance Infrastructure?

File a complaint and get it resolved by NSDL e-Governance Infrastructure customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

NSDL e-Governance Infrastructure

NSDL e-Governance Infrastructure reviews & complaints page 169

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: 577005

Hello sir/madam,
I had applied for pan card and also got acknowledgement of pan application. But my pan status is still showing "your application is under process at nsdl - tin facilitation center. You may contact tin fc[protected]/66282803/66282804/66282805 where the application was submitted by you".

The same message is been showing from past 10 to 15 days. Trying to call all the customer care number either its not connecting or else line busy.

I have also emailed twice regarding this and got no response. I hope this time i will get response and i am in so much need of pan number. If i don't get the pan number i will loose my job. I hope you people will understand and reply back the status or else what is the problem.

Oct 14, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Sep 09, 2017

Updated by Sneha M V Acknowledgement number :[protected]

Verified Support

Sep 13, 2017

NSDL e-Governance Infrastructure Customer Care's response Please provide the 15 digit acknowledgement number to enable us to provide further information.

View replies

S

Shiva Dommati

Mar 9, 2021

[protected]
Applies on 4th March 2021
Waiting for soft copy pls provide

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Patna, Bihar, 800006

Website: www.tin.tin.nsdl.com

I am rekha devi my pan card "ddapd2537m" had returned to nsdl due to insufficient address as mentioned in the detail. But actually i was out of station at the time of delivery of my pan. So i didn't get my pan card and it returned to nsdl on 30-may-2017. Is there a chance to get my pan card back to my address.
Please resend my pan to my address soon. I would be grateful to you.

Oct 15, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Sep 13, 2017

NSDL e-Governance Infrastructure Customer Care's response Please provide the 15 digit acknowledgement number to enable us to provide further information.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi, 110043

Dear sir,
I have applied for a new pan card in the name of anjana rawat which dispatched our address in august 2017. I couldn’t receive the pan card as our home was closed when the local post man reached our home. Later, after couple of days we contact the post man regarding the post. He told that he kept with him for four days and returned to the sender address.

Therefore, i requesting your resend my pan card to same address and i mentioned our details below.

Applicant name: anjana rawat
Acknowledgement number :[protected]
Date of application: 06 aug 2017
Mobile no: [protected], [protected]

Oct 22, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Sep 13, 2017

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I have applied for a new pan card on 7th september, 2017. But when i am checking pan card status on the next day it is showing "sorry, no records found".
Acknowledgement no :- [protected].
I have done this correction through e-kyc and it has shown "thank you for using online facility for pan application."
Worried about it. Please tell me what should i do.

Sep 16, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Sep 13, 2017

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We are following up with ITD for earliest resolution.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Jabalpur, Madhya Pradesh

Name - sanjulata dixit
Email - [protected]@gmail.com
Acknowledgement number-
[protected]
Transactions date - 06/08/2017

I don't want to continue my pan card with physical documentation process.
Please cancel this pan process and refund my amount.
Please see attachment for transaction details.
Till now no refund received from your side.

Oct 23, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Sep 13, 2017

NSDL e-Governance Infrastructure Customer Care's response Dear Piyush,

This has reference to the query/complaint raised by you.

The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

For any other clarification/assistance from our side, you may please call us at[protected] or write us on [protected]@nsdl.co.in.

Sep 16, 2017

Updated by Piyush.dixit919 No mail received by you.
No refund issued.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Sir
My acknowledge no. Is [protected]
Pan no. Is igtps8147h
My name is rajendra singh
My pan card is returned back undelivered please sir resend my pan card as soon as possible i need it urgently. Sir on checking status it shows your pan card is dispatched and you will get it on 22 july and date is gone please sir i am waiting for my pan card since 4 month. I hope you will understand my problem.
Address :
V/p birai tehsil baori dist. Jodhpur rajasthan pin code 342603
Mob no.
[protected]

Oct 20, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Sep 13, 2017

NSDL e-Governance Infrastructure Customer Care's response Dear Harshvardhan,

Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Pan tracking system shows "your application is under process at nsdl - tin facilitation center. You may contact tin fc[protected]/[protected] where the application was submitted by you"

I've applied for pan at 23rd august 2017'but the status has not been changed till now. I want pan card as i got a new job and i don't get my appointment as i don't have a pan card. Please resolve my issue at the earliest.'

Acknowledgement number
[protected]

Email id
[protected]@gmail.com

Oct 26, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Sep 13, 2017

NSDL e-Governance Infrastructure Customer Care's response Dear Jayant,

Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Nellore, Andhra Pradesh, 524004

Hi team,
I have applied for new pancard on 7th september 2017 in e-sign mode from nsdl website.
My acknowledgement number is
N-[protected]

Name: mohammed aliya begum

Now when checking application status with same acknowledgement number in https://tin.tin.nsdl.com/tan2/servlet/PanStatusTrack
It is showing "sorry, no record found."
Please look into this.

Oct 19, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Sep 13, 2017

NSDL e-Governance Infrastructure Customer Care's response Dear Avinash,

Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi, 110014

Sir,

I have open an atal pension yojana (Apy) and contribute regularly. But i unable to track my contribution. So, while i trying to create ipin, system shows an error massage 'pran not found in database'. Please resolve the issue as early as possible or send my ipin password to my mobile no. Or email id.

Name: mukesh kumar
Pran:[protected]
Mobile no.[protected]
Email id: [protected]@gmail.com

Oct 26, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Sep 12, 2017

NSDL e-Governance Infrastructure Customer Care's response This has reference to the query/grievance raised at “Consumer Forum”.

We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN).

For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.

Jan 17, 2018

Updated by mukeshhkumar Thank you very Much !!!

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 500016

I am b venkateswara reddy, have applied for new pancard it was supposed to be delivered by august 1st week due to faulty reasons stated by the bluedart delivery agency, it has been undelivered.
Consignment details : awb#[protected]
Please send it to the following address:
Quarter no: k2/5, kundanbagh officers quarters,
Begumpet, landmark: chinmayi vidhyalaya,
Hyderabad, telangana-500016
Contact no:[protected]
Email id: bvreddy. [protected]@gmail.com

Oct 21, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Sep 12, 2017

NSDL e-Governance Infrastructure Customer Care's response Dear B Venkateswara,

Inconvenience caused is highly regretted. Kindly provide us with your 15 digit Acknowledgement number to check the status.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I have applied for new pan card on 06th sep 2017 through e-sign/e-kyc mode. I have got my acknowledgement number (N-[protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you

Oct 29, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Sep 12, 2017

NSDL e-Governance Infrastructure Customer Care's response Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra

Name : muralidhar gatla
Category : individual
Status : your pan card has been despatched on 30-july-2017 by post at the address for communication* indicated by you in the application.
Permanent account number (Pan) :cgmpg4542f
Above mentioned card is dispatched by you but till date i have not receicved it kindly look into this matter and solve it and confirm me by phone

Thanks
[protected]

Oct 15, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Sep 12, 2017

NSDL e-Governance Infrastructure Customer Care's response Dear Muralidhar,

Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution

View replies

H

haarthi

from Hyderabad, Telangana

Sep 23, 2017

I didn't get my pan card still. It was supposed to be received by 31.08.2017, I kept roaming around Hyderabad GPO but no response from their end too.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I had applied for pan using e-kyc facility (Aadhar card based authentication) on 03/08/2017, acknowledgment number : [protected]
On completion i received this message,

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But now when i check my pan application status it shows

"we have not yet received the supporting documents with respect to your application for 'new pan card or/and changes or correction in pan data'. Kindly submit the requisite documents to nsdl to enable us to process your pan application at the earliest. For further details, please read the guidelines and instructions or contact tin call center at[protected]"

Please check my application and let me know the status.

Acknowledgment number :[protected]
Pan no: anhpk4757g
Name : vaidehi komerwar

Thanks

Oct 22, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Sep 12, 2017

NSDL e-Governance Infrastructure Customer Care's response Dear Vaidehi,

Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 313001

Website: tin.tin.nsdl.com

Mene 30/08/2017 ko pan car ke liye apply kiya tha but mere aadhar card se mobile no or email id link n hone ki vajah se form reject ho gya or aaya ki your kyc not complete and refund your original payment
But abhi tk muje refund nahi mila
Meri temporary token id no = [protected]
Transaction reference no is = jur[protected]
Registered mobile no =[protected]
Email id = [protected]@gmail.com
Please help me

Oct 11, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Sep 08, 2017

NSDL e-Governance Infrastructure Customer Care's response Dear Jignesh,

Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I applied for pan card vide acknowledgement number [protected]. Pan card no is cdgpg6130g. The same was sent by overnite express on 10 may 17 and was to be delivered by 15 may 17. Same is not yet received. The courier service is unable to track the present status of the pan card. I am presently staying at following address. If possible send it again. My correspondence address is vatsal gaur, s/o vivek sharma, 9/61 judge colony vaishali, ghaziabad

Oct 18, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Sep 08, 2017

NSDL e-Governance Infrastructure Customer Care's response Dear Vatsal,

Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution

View replies

P

[email protected]

from Basti, Uttar Pradesh

Sep 7, 2017

Dear Sir,
My Name is Deepak. My Acknowledgement no is [protected]. My Pan no is DDUPD8956E..
Dear Sir please Redispatched My Pan on My Same Address Recantly.. Before Come please Contact on my no [protected], [protected]...

NSDL e-Governance Infrastructure Customer Care's response, Sep 14, 2017

Verified Support

Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

It is updated by pan department as following last month with the effect of my complaint:

"your application for 'new pan card or/and changes or correction in pan data' has been accepted by the income tax department. Your pan card will be dispatched to you shortly."

This status is same from last month, how long does it takes to dispatch pan card in india?

Am i receiving my pan from another planet that it takes so much time? This is really disappointing when people pay taxes and receive that bad services from your department.

My acknowledgment no is [protected]

Oct 10, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Sep 08, 2017

NSDL e-Governance Infrastructure Customer Care's response Dear Rajpal,

Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra

I had applied for pan card with e sign but as your aadhar validation is not proper my application got rejected as every time i entered the aadhar otp your system gives the error, on 13th july-2017 my application got rejected and i was suppose to get the refund within 7 days but still i have not recd that even after sending you 5 mails, many time submited the compliant on your web site and around 6 calls to your call center.

Please request you to kindly process my refund asap.

My token no. [protected].

Mobile no. [protected]

Oct 24, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Sep 08, 2017

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 331305

Acknowledgment number : [protected]
Name : surendra kumar
Category : individual
Status :

Income tax department (Itd) database shows that you may have been issued pan in your name. Itd yet to inform status of your application.

Solved my pan card problem

I have never applied a pen before

Oct 18, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Sep 11, 2017

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Allahabad, Uttar Pradesh

Your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days.

Yah sab dikha raha hai jab maine online payment kar diya

Transaction status =pgs10001-success

Transaction reference number = jsm[protected]

Bank reference number = 565497

Date= 05/09/2017

Oct 23, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Sep 11, 2017

NSDL e-Governance Infrastructure Customer Care's response Information is insufficient to resolve your grievance. Kindly Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in /call on[protected]

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I rahul dilip chavan. I applied for pan card for 5th may 2017 but l check my pan card status they reply me my pan card is deliver ed on 3rd june 2017 by first flight courier put. Ltd vide airway bill no. B991q4834225, at communication address mentioned. My address is shinde vasti, wadgaon shinde, pune, maharashtra, 412207. But pan card is not getting me. Please help

Oct 17, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Sep 11, 2017

NSDL e-Governance Infrastructure Customer Care's response Kindly provide us with your 15 digit PAN acknowledgement number

View replies

M

muthaa

from Puducherry, Puducherry

Sep 6, 2017

Ack no : [protected]
Name : Meenakshisundaram
Gender : Male

my pan card application rejected. but i send to correct documents. please accept my pancard. my bank transaction is stopped. kindly take request or amount refund account no : [protected]

B

Bhuvan Singh

from Kashipur, Uttarakhand

Sep 6, 2017

Sir
Plz help me I couldn't g et my pan card and I was suffering from many problems so plz help as soon as possible you can get my complained and take some action on it

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines