NSDL e-Governance Infrastructure Complaints & Reviews

Address: Nellore, Andhra Pradesh, 524004

Hi team,
I have applied for new pancard on 7th september 2017 in e-sign mode from nsdl website.
My acknowledgement number is
N-[protected]

Name: mohammed aliya begum

Now when checking application status with same acknowledgement number in https://tin.tin.nsdl.com/tan2/servlet/PanStatusTrack
It is showing "sorry, no record found."
Please look into this.

+2 photos

Oct 19, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Sep 13, 2017

NSDL e-Governance Infrastructure Customer Care's response Dear Avinash,

Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution

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Address: New Delhi, Delhi, 110014

Sir,

I have open an atal pension yojana (Apy) and contribute regularly. But i unable to track my contribution. So, while i trying to create ipin, system shows an error massage 'pran not found in database'. Please resolve the issue as early as possible or send my ipin password to my mobile no. Or email id.

Name: mukesh kumar
Pran:[protected]
Mobile no.[protected]
Email id: [protected]@gmail.com

Oct 26, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Sep 12, 2017

NSDL e-Governance Infrastructure Customer Care's response This has reference to the query/grievance raised at “Consumer Forum”.

We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN).

For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.

Jan 17, 2018

Updated by mukeshhkumar Thank you very Much !!!

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Address: 500016

I am b venkateswara reddy, have applied for new pancard it was supposed to be delivered by august 1st week due to faulty reasons stated by the bluedart delivery agency, it has been undelivered.
Consignment details : awb#[protected]
Please send it to the following address:
Quarter no: k2/5, kundanbagh officers quarters,
Begumpet, landmark: chinmayi vidhyalaya,
Hyderabad, telangana-500016
Contact no:[protected]
Email id: bvreddy. [protected]@gmail.com

Oct 21, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Sep 12, 2017

NSDL e-Governance Infrastructure Customer Care's response Dear B Venkateswara,

Inconvenience caused is highly regretted. Kindly provide us with your 15 digit Acknowledgement number to check the status.

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I have applied for new pan card on 06th sep 2017 through e-sign/e-kyc mode. I have got my acknowledgement number (N-[protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you

Oct 29, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Sep 12, 2017

NSDL e-Governance Infrastructure Customer Care's response Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.

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Address: Mumbai City, Maharashtra

Name : muralidhar gatla
Category : individual
Status : your pan card has been despatched on 30-july-2017 by post at the address for communication* indicated by you in the application.
Permanent account number (Pan) :cgmpg4542f
Above mentioned card is dispatched by you but till date i have not receicved it kindly look into this matter and solve it and confirm me by phone

Thanks
[protected]

Oct 15, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Sep 12, 2017

NSDL e-Governance Infrastructure Customer Care's response Dear Muralidhar,

Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution

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H

haarthi

from Hyderabad, Telangana

Sep 23, 2017

I didn't get my pan card still. It was supposed to be received by 31.08.2017, I kept roaming around Hyderabad GPO but no response from their end too.

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I had applied for pan using e-kyc facility (Aadhar card based authentication) on 03/08/2017, acknowledgment number : [protected]
On completion i received this message,

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But now when i check my pan application status it shows

"we have not yet received the supporting documents with respect to your application for 'new pan card or/and changes or correction in pan data'. Kindly submit the requisite documents to nsdl to enable us to process your pan application at the earliest. For further details, please read the guidelines and instructions or contact tin call center at[protected]"

Please check my application and let me know the status.

Acknowledgment number :[protected]
Pan no: anhpk4757g
Name : vaidehi komerwar

Thanks

Oct 22, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Sep 12, 2017

NSDL e-Governance Infrastructure Customer Care's response Dear Vaidehi,

Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution

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Address: 313001

Website: tin.tin.nsdl.com

Mene 30/08/2017 ko pan car ke liye apply kiya tha but mere aadhar card se mobile no or email id link n hone ki vajah se form reject ho gya or aaya ki your kyc not complete and refund your original payment
But abhi tk muje refund nahi mila
Meri temporary token id no = [protected]
Transaction reference no is = jur[protected]
Registered mobile no =[protected]
Email id = [protected]@gmail.com
Please help me

+2 photos

Oct 11, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Sep 08, 2017

NSDL e-Governance Infrastructure Customer Care's response Dear Jignesh,

Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.

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I applied for pan card vide acknowledgement number [protected]. Pan card no is cdgpg6130g. The same was sent by overnite express on 10 may 17 and was to be delivered by 15 may 17. Same is not yet received. The courier service is unable to track the present status of the pan card. I am presently staying at following address. If possible send it again. My correspondence address is vatsal gaur, s/o vivek sharma, 9/61 judge colony vaishali, ghaziabad

Oct 18, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Sep 08, 2017

NSDL e-Governance Infrastructure Customer Care's response Dear Vatsal,

Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution

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P

[email protected]

from Basti, Uttar Pradesh

Sep 7, 2017

Dear Sir,
My Name is Deepak. My Acknowledgement no is [protected]. My Pan no is DDUPD8956E..
Dear Sir please Redispatched My Pan on My Same Address Recantly.. Before Come please Contact on my no [protected], [protected]...

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NSDL e-Governance Infrastructure Customer Care's response, Sep 14, 2017

Verified Support

Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.

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It is updated by pan department as following last month with the effect of my complaint:

"your application for 'new pan card or/and changes or correction in pan data' has been accepted by the income tax department. Your pan card will be dispatched to you shortly."

This status is same from last month, how long does it takes to dispatch pan card in india?

Am i receiving my pan from another planet that it takes so much time? This is really disappointing when people pay taxes and receive that bad services from your department.

My acknowledgment no is [protected]

Oct 10, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Sep 08, 2017

NSDL e-Governance Infrastructure Customer Care's response Dear Rajpal,

Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.

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Address: Mumbai City, Maharashtra

I had applied for pan card with e sign but as your aadhar validation is not proper my application got rejected as every time i entered the aadhar otp your system gives the error, on 13th july-2017 my application got rejected and i was suppose to get the refund within 7 days but still i have not recd that even after sending you 5 mails, many time submited the compliant on your web site and around 6 calls to your call center.

Please request you to kindly process my refund asap.

My token no. [protected].

Mobile no. [protected]

Oct 24, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Sep 08, 2017

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution

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Address: 331305

Acknowledgment number : [protected]
Name : surendra kumar
Category : individual
Status :

Income tax department (Itd) database shows that you may have been issued pan in your name. Itd yet to inform status of your application.

Solved my pan card problem

I have never applied a pen before

+1 photos

Oct 18, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Sep 11, 2017

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution

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Address: Allahabad, Uttar Pradesh

Your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days.

Yah sab dikha raha hai jab maine online payment kar diya

Transaction status =pgs10001-success

Transaction reference number = jsm[protected]

Bank reference number = 565497

Date= 05/09/2017

Oct 23, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Sep 11, 2017

NSDL e-Governance Infrastructure Customer Care's response Information is insufficient to resolve your grievance. Kindly Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in /call on[protected]

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I rahul dilip chavan. I applied for pan card for 5th may 2017 but l check my pan card status they reply me my pan card is deliver ed on 3rd june 2017 by first flight courier put. Ltd vide airway bill no. B991q4834225, at communication address mentioned. My address is shinde vasti, wadgaon shinde, pune, maharashtra, 412207. But pan card is not getting me. Please help

Oct 17, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Sep 11, 2017

NSDL e-Governance Infrastructure Customer Care's response Kindly provide us with your 15 digit PAN acknowledgement number

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M

muthaa

from Puducherry, Puducherry

Sep 6, 2017

Ack no : [protected]
Name : Meenakshisundaram
Gender : Male

my pan card application rejected. but i send to correct documents. please accept my pancard. my bank transaction is stopped. kindly take request or amount refund account no : [protected]

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B

Bhuvan Singh

from Kashipur, Uttarakhand

Sep 6, 2017

Sir
Plz help me I couldn't g et my pan card and I was suffering from many problems so plz help as soon as possible you can get my complained and take some action on it

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Address: 833219

Website: [email protected]

Dear sir/mam,

I have applied for pan card online on http:nsdl 6 days ago but did not receive any reply from there side. My coupon number is q[protected]. I have sent my all documents by speed post, they did send me verification about this and the coupon number. But it also not get downloaded from that site and also i am not getting find that site in the mail. So, i kindly look after this problem and try to solve as soon as possible. My mail id is - [protected]@gmail.com

Oct 15, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Sep 11, 2017

NSDL e-Governance Infrastructure Customer Care's response Kindly provide us with your 15 digit PAN acknowledgement number

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Address: Ambala, Haryana, 134003

Dear sir/madam,

I had applied with nsdl online for corrcation in pan card. My online pan application - token. No. [protected] dated :[protected]:04:03.136. My application was rejected stating that

1) the name mentioned in the application form does not exactly match with the name in the proof of residential address.

2) name in proof of identity does not contain middle name as mentioned in application.

Kindly refund my pan processing fee.

Hope you will do the needful!!

Thanking you!!!

Oct 22, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Sep 07, 2017

NSDL e-Governance Infrastructure Customer Care's response Information is insufficient to resolve your grievance. Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in /call on[protected]

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Address: Dadra and Nagar Haveli, Dadra and Nagar Haveli, 396230

My pan acknowledgment number is [protected]. I applied for pan on 11th of july, 2017.

My pan status is still 'your application is under process at tin facilitation center. Kindly call[protected] for further processing of your application.'

I have applied for the pan at karvy centre, silvassa, dadra & nagar haveli and enclosed both aadhaar card and electo's as proof of identity and proof of date of birth respectively.

I was unable to connect to the aforementioned number as it always seems busy.

Oct 7, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Sep 06, 2017

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution

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P

Prakash kumar Parihar

from Ahmedabad, Gujarat

Sep 4, 2017

Dear Sir

I have applied for PAN card in June
Which is not delivered to me because I was not at home
So please resend me the post

My application
Acknowledgement No. [protected]
Category. Individual
Sangram Parihar
PAN no. DVNPP8748P

By Speed post EA[protected]IN

Return due undelivered home

Please resend me again

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NSDL e-Governance Infrastructure Customer Care's response, Sep 8, 2017

Verified Support

Dear Prakash,

Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution

J

JyotsnaRaghuvanshi

from Mumbai, Maharashtra

Sep 5, 2017

Request for new PANCARD or/And
Changes or correction Indore PAN
DATA.
APPLICATION NO.
QOOO281366
COUPON NO.
Q[protected]
PAN NO.
BGXPR7734L
NAME JYOTSNA RAGHUVANSHI
FATHERS NAME DEOBAL SINGH RAGHUVANSHI
SEX FEMALE
DOB. 24 06 1960.

my pan status is still 'your application is under process at tin facilitation - Comment #2840964 - Image #0

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T

Thanuja K

from Hyderabad, Telangana

Sep 5, 2017

Sir
My pan card returned undelivered because at that time period iam out of station ;so please kindly arrange to resend same and if it is possible to mention my phone no, it help me, my pan no.and acknowledgement no given below

Acknowledgment no.[protected]

Pan no. FYBPK6823F

THANKING YOU
THANUJA KONIJETI
mob.[protected]

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NSDL e-Governance Infrastructure Customer Care's response, Sep 8, 2017

Verified Support

Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution

S

santosh kumari rarang

from Anand, Gujarat

Sep 5, 2017

Acknowledge no [protected]
D.O.B[protected]
father name puran singh
vill-mewla gopalgarh
I have no any pan & apply first time but my pan no is not allot so plz allot my pan & send thiss

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NSDL e-Governance Infrastructure Customer Care's response, Sep 8, 2017

Verified Support

Dear Santosh,

Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.

R

Raushan kumar

from Delhi, Delhi

Sep 5, 2017

Dear sir,
I am santosh kumar.I have forgate my password of my NPS pran No.[protected].so please send me password for my pran no, on my email id, , , , , [protected]@gmail.com. so that i will able to check the details of my account regards santosh kumar.pran no.[protected].

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NSDL e-Governance Infrastructure Customer Care's response, Sep 8, 2017

Verified Support

This has reference to the query/grievance raised at “Consumer Forum”.

We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID.

For any other clarification/assistance from our side, you may please call us at 022-4090 4242 or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.

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Sir,

I have applied for my mothers pan card that was returned undelivered. So please kindly deliver the same.

Applicant name - maya devi
Address - house no 537u/p85 bharat nagar near froable inter college thana madiyaav lucknow uttar pradesh pin-226021

Acknowledgement no-[protected]
Pan no - dpnpd3254n
Contact-[protected]

Regards
Gaurav mishra

Oct 8, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Sep 06, 2017

NSDL e-Governance Infrastructure Customer Care's response Dear Gaurav,

Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution

Verified Support

Sep 07, 2017

NSDL e-Governance Infrastructure Customer Care's response Your PAN card has been dispatched on August 19, 2017 by Blue Dart Courier vide AWB no. [protected]

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M

Mukesh BagriA

from Noida, Uttar Pradesh

Sep 4, 2017

I am submit a pan application [protected] Dated 24/07/2017 but the status is We have received the documents with reference to your PAN application. Your application is under process with NSDL

pan returned undelivered. request to deliver same - Comment #2839457 - Image #0

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NSDL e-Governance Infrastructure Customer Care's response, Sep 8, 2017

Verified Support

Dear Mukesh, To help resolve your PAN related query/concern, reach us on [email protected] or call on 020- 27218080

M

Mukesh BagriA

from Noida, Uttar Pradesh

Sep 4, 2017

I AM SUBMIT A PAN APPLICATION NO. [protected] DATED 13/07/2017 BUT Income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application.

pan returned undelivered. request to deliver same - Comment #2839517 - Image #0

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NSDL e-Governance Infrastructure Customer Care's response, Sep 8, 2017

Verified Support

Dear Mukesh, To help resolve your PAN related query/concern, reach us on [email protected] or call on 020- 27218080

S

Shaguftaa

from Mumbai, Maharashtra

Sep 4, 2017

Sir applied for pan change application since 04.08.2017 to karvy data management services limited
acknowledgement n[protected]
Address of Karvy where form was submitted
115, arun chambers, 1st floor, Next to A/C Market, Tardeo, Mumbai Maharashtra Pune 411016

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NSDL e-Governance Infrastructure Customer Care's response, Sep 8, 2017

Verified Support

Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution

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Address: Lucknow, Uttar Pradesh, 226017

Dear sir,
Pan card re-dispatch request application no. [protected]
Herewith i bring to your kind notice that i had applied for a new pan card, which was dispatched to my correspondence address in august month. I couldn’t receive the pan card as i'm not informed through sms service, after couple of days i contact the post man regarding the post. He told that he kept with him for four days and returned to the sender address.
Therefore, i'm requesting you to resend my pan card to my address mentioned below as well i mentioned my details-
Application no: [protected]
Dispatched date: 10 august 2017
Pan card no: isfps6019q
Applicant name: ashish kumar singh
Address: 545 ka/11, vaishnopuram para road rajajipuram, lucknow.
So, kindly resend the pan card to the address mentioned above.
Thanking you
Yours sincerely,
Ashish kumar singh

Oct 9, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Sep 06, 2017

NSDL e-Governance Infrastructure Customer Care's response Dear Ashish,

Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution

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M

Mukesh BagriA

from Noida, Uttar Pradesh

Sep 4, 2017

I AM SUBMIT A PAN APPLICATION NO. [protected] DATED 18/08/2017 BUT Income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application.

request for redispatching pan card - Comment #2839518 - Image #0

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NSDL e-Governance Infrastructure Customer Care's response, Sep 8, 2017

Verified Support

Dear Mukesh, To help resolve your PAN related query/concern, reach us on [email protected] or call on 020- 27218080

N

Nokhe Lal

from Kanpur, Uttar Pradesh

Sep 4, 2017

I have apply for pan U-N[protected] and paid fee amount Rs 110.00, due to mismatch of aadhar name, appication can't process. again apply application vide U-N[protected] and paid again.

It is requested that the payment amount o[censored]-N[protected] be re-reimburse at earliest.

thanking you

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A

Ashish Emerald

from Allahabad, Uttar Pradesh

Sep 6, 2017

Thank you so much sir for your positive response. I will wait until request is accepted and hoping for faster re-dispatch. Thanks !

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NSDL e-Governance Infrastructure Customer Care's response, Sep 8, 2017

Verified Support

Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution

A

Ashish Emerald

from Allahabad, Uttar Pradesh

Sep 13, 2017

Dear sir,
I'm still didn't get my pan card or any SMS related to redispatching of my pan card. Hope you have founded resolution because its taking too long ( about 2 weeks), so make it as soon as possible. I would be very grateful to you.
Thank You
Yours faithfully,
Ashish Kumar Singh

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I have applied for corrections in my pan card through e-kyc on 14 jun 17 but it is still under process at itd (Even afte documents verified at nsdl). I have been calling and sending emails since 5 jul but every time they used to say that we have escalated your query to itd and will be solved within 7 days but it is still pending. Please issue my pan card on urgent basis as i have to apply for personal loan urgently. Are these called "ache din"???

Oct 9, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Sep 06, 2017

NSDL e-Governance Infrastructure Customer Care's response Dear Jeet,
.
Inconvenience caused is highly regretted. We are following up with ITD for earliest resolution.

View replies

R

ravi bhadoriya

from Gaya, Bihar

Sep 4, 2017

Sir my name is ravi singh bhadoriya cisf employe no.[protected] my pran card no.[protected] sir my i-pin havelost please sir new i-pin no. sent me mail id ravi singh [protected]@gmai.com

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NSDL e-Governance Infrastructure Customer Care's response, Sep 8, 2017

Verified Support

This has reference to the query/grievance raised at “Consumer Forum”.

We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID.

For any other clarification/assistance from our side, you may please call us at 022-4090 4242 or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.

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Address: 497331

Dear sir,
I have applied for a new pan card in the name of naresh singh which dispatched our address in may 2017. I couldn't receive the pan card as our home was closed when the local post man reached our home. Later, after 15 days we contact the post man regarding the post. He told that he kept with him for four days and returned to the sender address.

Therefore, i requesting your resend my pan card to same address and i mentioned our details below.

Applicant name: chetan bai
Acknowledgement number: [protected]
Mobile no: [protected]
Mail id :[protected]@gmail.com

+1 photos

Oct 13, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Sep 06, 2017

NSDL e-Governance Infrastructure Customer Care's response Dear Dilip,

Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution

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S

Sou65

from Zamania, Uttar Pradesh

Sep 4, 2017

Hello sir, myself sourav mondal...my pran id number is[protected]...after 2014 i was nt activate my nps id...so that now a days it was nt being opend..plz kindly helping me fr opening my id.

Reply

NSDL e-Governance Infrastructure Customer Care's response, Sep 8, 2017

Verified Support

This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address:
NSDL e-Governance Infrastructure Ltd.
1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai – 400013
We thank you for being our valuable subscriber and giving us an opportunity to serve you better.

A

arjun1125248

from Delhi, Delhi

Sep 4, 2017

I HAVE SUBMITTED THE APPLICATION TO MADE THE CHANGES ACCORDING TO AADHAR DATA 2 MONTHS BACK.

Current Status:Your application for 'New PAN Card or/and Changes or Correction in PAN Data' is under process at Income Tax Department

Unable to link aadhar and pan due to mismatch.

Deadline to link is AUG 31
:(

NSDL e-Governance Infrastructure Complaints & Reviews

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NSDL e-Governance Infrastructure reviews & complaints page 169

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