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NSDL e-Governance Infrastructure Complaints & Reviews

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3.5
Updated: Aug 8, 2025
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NSDL e-Governance Infrastructure reviews & complaints page 21

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A
Anupama B R
from Mysore, Karnataka
Jun 27, 2022
Resolved
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Pending Reset IPin/Re-Issue of IPin request is already present for this USER ID/PRAN

Am not able to login to CRA-NSDL website,

Am not able to login to cra-nsdl.com

Password reset is giving me following error,
"Pending Reset IPin/Re-Issue of IPin request is already present for this USER ID/PRAN"

Please help me to recover my login credentials for cra-nsdl.com

my PRAN NO:[protected]
Registered mail id: [protected]@gmail.com

Note:
Please...
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Sunitha L S
Jun 24, 2022
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I have applied for pan card online with option e-kyc authentication through aadhaar. The details were submitted successfully and the payment was also made through net-banking on 10.11.2018. But i haven't received the otp at last verification step.
Please suggest what should i do as payment already deducted to my account.

Token number : [protected]
E-mail : [protected]@gmail.com
Phone no : [protected]
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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Kindly DM your PAN / application acknowledgement / Token number or other transaction details or write us [protected]@proteantech.in to check and resolve your concern.
Reply
We are still waiting for your response. Please write us at [protected]@proteantech.in Our team will be happy to help you.
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We hope your concern is resolved now and for any further query, kindly write us at [protected]@proteantech.in
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    S
    shridhandaimata
    Jun 24, 2022
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    Address: DHULE

    Dear Sir/Madam

    I applied for name correction in my pan card online. Upon completing the application, the message displayed on the screen - thank you for using online application . If you have applied trough ekyc, no need to submit physical documents... That's it.
    Now when i am trying to track my application status by logging in using my acknowledgement number, the message gets displayed - sorry, no record found!! Please help with this issue!

    I had applied for name correction last year also through physical docs submission but i never received any new pan card even after countless follow-ups on mails and calls.

    I am facing many issues due to name mismatch in my ids. Please resolve this issue asap.

    Acknowledgement no. - n-[[protected]]
    +4 photos
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Verified Support
    Jun 27, 2022
    NSDL e-Governance Infrastructure Customer Care's response     This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
    Verified Support
    Jun 30, 2022
    NSDL e-Governance Infrastructure Customer Care's response     We request you to refer our response sent from the email ID [protected]@proteantech.in for your reference.
    Jul 05, 2022
    Updated by shridhandaimata     Acknowledgment Number : [protected]
    Permanent Account Number (PAN) : ANXXXXXX7J
    Name : MANXX XXRALAL THAKARE
    Category : Individual
    Status :

    We have received the document(s) in reply to the Discrepancy letter . However, document(s) is/are not valid. For details contact TIN Call Center at[protected].
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      K
      Kaliyaperumal Vivekanandam
      Jun 23, 2022
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      Acknowledgment Number : [protected]

      My mail id

      [protected]@GMAIL.COM
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      View replies
      Inconvenience caused is highly regretted. Kindly provide us with your PAN/Acknowledgement number to check the status.
      Reply
      We are still waiting for your response. Please write us at [protected]@proteantech.in Our team will be happy to help you.
      Reply
      We hope your concern is resolved now and for any further query, kindly write us at [protected]@proteantech.in
      Reply
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        M
        Mohandass G
        Jun 23, 2022
        Resolved
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        Resolved

        20th May i applied pan Card. Now i checked the status in nsdl website.
        Its showm delivered on 13th june. but still i didn't receive.

        Acknowledgment Number - [protected]

        Name : BHUXXXXSWARI MOHANDASS

        So, Pleae help to get my pan card as soosn as possible.
        Also I can't reach Quarier partner. very worst servise.

        Your PAN card has been delivered on 13-Jun-2022 by velex logistics PVT ltd courier vide airway bill no. [protected], at the address for communication* indicated by you in the application.
        +1 photos
        Jul 6, 2022
        Complaint marked as Resolved 
        Thank u very much for your quick respose... I got My pan card two days back...
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Verified Support
        Jun 27, 2022
        NSDL e-Governance Infrastructure Customer Care's response         This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
        Verified Support
        Jun 30, 2022
        NSDL e-Governance Infrastructure Customer Care's response         We request you to refer our response sent from the email ID [protected]@proteantech.in for your reference.
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          P
          praneethz
          from Hyderabad, Andhra Pradesh
          Jun 22, 2022
          Resolved
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          Resolved

          Team,

          I have a complaint regarding payment For "Change in details of PAN Card". I paid ₹106.90/- and the transaction was successful but still nothing happened and an error occurred that request could not be processed.

          Here's my payment details

          Paid to Protean eGov Technologies Limited

          Paid at 10:24 AM, 22 JUN 2022
          OrderId : 1010099291039220620221023481655873628047

          Please refund my Amount as soon as possible. Appreciate your help.

          Regards,
          Praneeth Kancherla
          [protected]
          +1 photos
          Aug 2, 2022
          Complaint marked as Resolved 
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Verified Support
          Jun 27, 2022
          NSDL e-Governance Infrastructure Customer Care's response           Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
          Verified Support
          Jun 30, 2022
          NSDL e-Governance Infrastructure Customer Care's response           We request you to refer our response sent from the email ID [protected]@proteantech.in for your reference.
          View replies
          I have a complaint regarding payment For "Change in details of PAN Card". I paid ₹106.90/- and the transaction was successful but still nothing happened and an error occurred that request could not be processed.

          Here's my payment details

          Paid to Protean eGov Technologies Limited

          Paid at 10:59 AM, 09 Jul 2022

          Order ID:
          1010100303319090720221058471657344527997

          Wallet Ref No: [protected]

          Please refund my amount as soon as possible

          Regards
          Divas Jindal

          Nsdl E-Governance Infrastructure Money Deducted but transaction failed in NSDL PAN Card - Comment #4021361 - Image #0
          Nsdl E-Governance Infrastructure Money Deducted but transaction failed in NSDL PAN Card - Comment #4021361 - Image #1
          Reply
          Hi i paid to change my name details in my card and the money got deducted on the 4th of August and still i haven't recieved any acknowledgement number or update about my pan card here's the image i have of my transaction please look into it and refund my money back thank you - Dale

          Nsdl E-Governance Infrastructure Money Deducted but transaction failed in NSDL PAN Card - Comment #4034180 - Image #0
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            A
            Ashok Stark
            Jun 21, 2022
            Resolved
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            Resolved

            Address: 11-402B, GR SCHOOL CENTER

            10days ago I applied for a pan card. I paid the money using paytm through qr code. It failed twice saying that "Please try again later some time". Third time I used upi id of paytm & then it was successful. I've patiently waited for these 10days. And my acknowledgement number is [protected].
            These 2 are the failed transaction ids
            101009844191810062022939261654834166666
            101009844191810062022941291654834289952
            Aug 3, 2022
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Verified Support
            Jun 27, 2022
            NSDL e-Governance Infrastructure Customer Care's response             Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
            Verified Support
            Jun 30, 2022
            NSDL e-Governance Infrastructure Customer Care's response             We request you to refer our response sent from the email ID [protected]@proteantech.in for your reference.
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              R
              rakeshrj143
              Jun 21, 2022
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              Hi,
              I had made online payment of Rs. 106.90 via UPI and also have payment reciept of same, for change in PAN Card online with option E-KYC authentication through Aadhaar. The details were submitted successfully and the payment was also made through Bill Desk (Debit Card) on 21-jun-2022. But after entering OTP page did not proceed and said unable to process due to error.

              Kindly look into the matter as soon as possible.

              Token Number - [[protected]]
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              View replies
              Kindly DM your PAN / application acknowledgement / Token number or other transaction details or write us [protected]@proteantech.in to check and resolve your concern.
              Reply
              We are still waiting for your response. Please write us at [protected]@proteantech.in Our team will be happy to help you.
              Reply
              We hope your concern is resolved now and for any further query, kindly write us at [protected]@proteantech.in
              Reply
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                M
                MadhurChaurasia
                from Chhatarpur, Madhya Pradesh
                Jun 20, 2022
                Resolved
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                Resolved

                I have tied multiple times first got PRAN not available in database then Invalid and then Unauthorized user.

                PRAN:[protected].
                Email:- [protected]@gmail.com
                +1 photos
                Jul 30, 2022
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Verified Support
                Jun 24, 2022
                NSDL e-Governance Infrastructure Customer Care's response                 Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                  A
                  Ashik Kumar
                  Jun 20, 2022
                  Resolved
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                  Resolved

                  Address: Bangalore

                  Dear sir/madam,

                  I have applied for an update of details in my existing PAN Card on 20th June 2022 through e-sign/e-kyc mode. I have got my acknowledgment number ([[protected]]). Upon completion of the process, I have received a message as below.

                  "Thank you for using the online facility for pan application.

                  If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                  But when I checked my application status, it was shown "Sorry, No record found."

                  Please check my application - ([Acknowledgement Number: N- [protected]])

                  Sincerely,
                  Ashik Kumar
                  +1 photos
                  Jul 31, 2022
                  Complaint marked as Resolved 
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Verified Support
                  Jun 27, 2022
                  NSDL e-Governance Infrastructure Customer Care's response                   Your PAN application is processed by Protean and forwarded to Income Tax Department (ITD) to update the changes requested in PAN application.
                  Verified Support
                  Jun 30, 2022
                  NSDL e-Governance Infrastructure Customer Care's response                   Your PAN card has been dispatched on 26-JUN-2022 by Postal Department vide airway bill no JN[protected]IN, at the address for communication indicated by you in the application.
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                    S
                    Santhosh4991
                    Jun 19, 2022
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                    Hi

                    I have created the tier - 1 NPS account yesterday 18.06.2022 02.59PM and PRAN was also got generated. But while setting IPIN or while login, I am getting error as PRAN not found in database. Also the grievance has been registered.

                    Could you please help me with this as I'm not able to access the NPS portal or mobile application.

                    Below are the details for your reference.

                    Name : Santhosh Babu S
                    Mob : [protected]
                    Email : [protected]@gmail.com
                    PRAN NO :[protected]
                    POP-SP Registration Number : 6488311
                    Grievance Token[protected]
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    View replies
                    Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
                    Reply
                    Santhosh4991's [Complaint's author] reply, Jun 24, 2022
                    Not sure whether the query was red by your end or not, I have clearly mentioned grievance 10940281 has been registered. Anyhow issue has been resolved, kindly close this thread
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                      S
                      shashankbpandit
                      Jun 19, 2022
                      Resolved
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                      Resolved

                      On entering the details of PRAN No. and DOB on NSDL website it displays as PRAN details not available in database.
                      kindly check and resolve the issue as soon as possible
                      My mail Id for ref. [protected]@gmail.com
                      Jun 22, 2022
                      Complaint marked as Resolved 
                      PRAN created and database updated & notified me with official mail, thanks
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      View replies
                      Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                        M
                        mohan873
                        Jun 19, 2022
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                        PAN ack number-[protected]

                        PAN card status showing as delivered in courier portal but same is not delivered, i have tried to contact them many times but they are not even picking the calls.. this is very poor service, please check and help to deliver the PAN card as soon as possible.

                        AWS:[protected]

                        this is one of the govt ID and this courier service provider is not at all professional why are why still keeping this service ?
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Verified Support
                        Jun 27, 2022
                        NSDL e-Governance Infrastructure Customer Care's response                         Inconvenience caused is highly regretted. Kindly provide us with your PAN/Acknowledgement number to check the status.
                        Jun 27, 2022
                        Updated by mohan873                         PAN ack number-[protected]
                        View replies
                        We are still waiting for your response. Please write us at [protected]@proteantech.in Our team will be happy to help you.
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                          itsbhawani
                          from Mumbai, Maharashtra
                          Jun 18, 2022
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                          Address: Trade World, A wing, 4th Floor, Kamala Mills Compound, Lower Parel, Mumbai - 400013.

                          Dear Sir,
                          I need information like how we can remove closed company shares from my demat account?
                          Thank you
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                            R
                            Ravindra Singh Kaludi
                            Jun 18, 2022
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                            Address: Sukoovi dimapur assam rifal trenig center

                            Hlo sir ram bahadoor chetry ka dabad hu me iske ghar par 1 years tak rha hu ram bahadoor chetry 6th assam rifal me havaldar pad par posted hain yh nscn U jese ugarwadi se milla huha he iska beta kishan chetry nscn U ke liye kaam bhi kartaa he nd yh jab bhi holidays par aata he tab kahi bade bade ugarwadi ke liedar inse millne aate he nd peso ka len den bhi hota he me inki harkat par 1 saal tak nigrani rakha hu mera kaam sahi information dena tha baki aap ka kaam aap jano desh ke jawano ke sath Galt na desh ke sath galat na ho jai Hind r
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                              S
                              Supriya Rajugowda
                              Jun 17, 2022
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                              Hi Team,

                              NSDL Pan services are not working fine.
                              After filling out the application form, once I scan the payment details amount will be deducted but the system throws an error that your application cannot be processed try after some time.

                              Twice I did the same issue I faced. Kindly check and refund the amount.
                              +1 photos
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                V
                                vandana2k7
                                Jun 17, 2022
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                                I tried to fill the pan application through the nsdl website and selected the e-sign verification process. and after filling all the required details it taken me to payment page and i have made my payment using paytm twice times.
                                The payment got deducted and it took me to 'your request cannot be processed, please try after sometime'. I am not able to proceed further.

                                My token no is: [[protected]]
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                  Bhavanaadish Muthukrishnan
                                  from PONDICHERRY, Puducherry
                                  Jun 16, 2022
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                                  Sir/ma'am,

                                  I applied my PAN via the online platform on 06/06/2022, I have signed my application digitally using e-sign and gave adhaar as proofs.

                                  On completion I recieved a message saying, "Thank You for using online facility for PAN application". And there is no need to forward physical documents.

                                  But now when i check my PAN Application Status via message it shows,

                                  "We have not received the supporting documents with respect to your PAN application. Kindly submit requisite documents to NSDL to process your PAN application.- NSDLeGov"

                                  What should I do now. I kindly request to check my application.
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  View replies
                                  Kindly DM your PAN / application acknowledgement / Token number or other transaction details or write us [protected]@proteantech.in to check and resolve your concern.
                                  Reply
                                  We are still waiting for your response. Please write us at [protected]@proteantech.in Our team will be happy to help you.
                                  Reply
                                  We hope your concern is resolved now and for any further query, kindly write us at [protected]@proteantech.in
                                  Reply
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                                    A
                                    akarsh000
                                    from Tumkur, Karnataka
                                    Jun 16, 2022
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                                    Address: mumbai

                                    I have made payment of Rs.107 on 16/6/2022 to apply for pan card.
                                    Amount was deducted from the bank account but the pan card application was not processed.
                                    it is showing an error message like "your request cannot be processed please try after sometime using returning user option in login page.
                                    I request NSDL e-Governance Infrastructure to refund the hard earned money.
                                    kindly refund the amount Rs.107
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    View replies
                                    Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
                                    Reply
                                    akarsh000's [Complaint's author] reply, Jun 17, 2022
                                    I have sent the details to [email protected]
                                    please refund Rs.107 as soon as possible
                                    hello,
                                    NSDL e-Governance Infrastructure Customer Care
                                    kindly refund the amount soon.
                                    I have waited for so long
                                    Reply
                                    Inconvenience caused is highly regretted. Email your query to [protected]@nsdl.co.in / call on[protected]
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                                      S
                                      Supriya Desai
                                      Jun 16, 2022
                                      Resolved
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                                      Resolved

                                      Hello Sir,

                                      I was submitting the online application for PAN and I have completed almost all the details and also made the payment, but while doing the e-signature thorugh aadhar.. I got following error.

                                      "Your Photo File has been archieved.Kindly contact NSDL"

                                      Do let me know what should be the next steps for me as the money is already deducted.

                                      Following is my token number:
                                      [protected]
                                      Aug 9, 2022
                                      Complaint marked as Resolved 
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jun 17, 2022
                                      NSDL e-Governance Infrastructure Customer Care's response                                       This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
                                      Verified Support
                                      Jun 21, 2022
                                      NSDL e-Governance Infrastructure Customer Care's response                                       Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
                                      Verified Support
                                      Jun 28, 2022
                                      NSDL e-Governance Infrastructure Customer Care's response                                       We request you to refer our response sent from the email ID [protected]@proteantech.in for your reference.
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