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NSDL e-Governance Infrastructure Complaints & Reviews

3.5
Updated: Jun 20, 2026
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NSDL e-Governance Infrastructure reviews & complaints page 21

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V
vishal65
from Mumbai, Maharashtra
Oct 2, 2022
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Address: Kandivali west, Mumbai, Maharashtra,

Hello respected NSDL,

my self Vishal Yadav from Mumbai, Maharashtra,

on date 30th sep-22,
pan card officer call me and told me, my address is on pan card is not perfect give me any land mark to deliver your pan card so i gave him a landmark he said next day i will got my pan card,

on next day 1st oct-22,
delivery man call me at around 8 to 9 pm and told me to come and collect your pan card, i go there and he ask for Aadhar number, signature and mobile number, i gave them all and next he say give me 20 rupees i ask for what i already paid NSDL 106.90 rupees, and he used to say he is not doing salary job he charge commission for delivering post card i decline to give him money he cut my signature phone number and Aadhaar number and warn me he will return this pan card i did not say anything and he go away without giving me my PAN card,

on that day i called my pan card officer who call me for perfect address before day he also decline to help me and said delivery man is commission agent and he also said my pan card not in his area but i know he is lying,

today date 2 oct 22,
now i am reporting this my problem with this website let see what happen to next, i receive my pan card or they return that to NSDL,
this middle person (delivery boy and pan card officer) just wasting time of me as well as government,

thanks for reading my experience hope you will take action,

my Acknowledgement Number
[protected]

delivery person name: Naresh pandey
phone number: [protected]

pan card officer name: Pravin salunke
phone number: [protected]
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Oct 04, 2022
Updated by vishal65
now they add my pan card status on trackon couriers website delivered but i did not received my pan card,
when i call my last pan card delivered branch they said its wrong number,
and this " Nsdl E-Governance Infrastructure " people also not replying,
i goted my pan card if i give money what delivery man asked, this government did not take any action on time against fraudsters,

Inconvenience caused is highly regretted. We request you to submit query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
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    K
    kangricarrier
    Sep 30, 2022
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    Payment failure due to time out
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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      kangricarrier
      Sep 30, 2022
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      Address: jammu and kashmir

      Today I am not able to register for PRAN AS I AM not able to pay fee due to timt out
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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        K
        KharaSona
        Sep 29, 2022
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        I have been allotted the same pan number as someone else with the same name as me. And I have been registering complaints everywhere but no-one is doing anything about it. Please help me. I am very frustrated.
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        We request you to contact your Jurisdictional Income Tax officer to get proper guidance on this matter.
        We request you to contact your Jurisdictional Income Tax officer to get proper guidance on this matter.
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          Lovely Bisht
          Sep 25, 2022
          Resolved
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          Resolved

          I tried to update my wife PAN card details. After submitting all details, I made a payment transaction of Rs. 106.90. Once the payment successful it redirect me back to the NSDL website with a error "Your request cannot be processed. Please try after some time using returning user option in login page".
          Oct 28, 2022
          Complaint marked as Resolved 
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Verified Support
          Sep 26, 2022
          NSDL e-Governance Infrastructure Customer Care's response
          Inconvenience caused is highly regretted. We request you to submit query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
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            S
            Siddarth Bhatt
            Sep 20, 2022
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            How to register a Mobile Number and E-mail ID in NPS-APY?

            I opened my NPS account through the bank then they just opened my account in NPS-APY but don't update or I don't know I forgot to fill in my mobile number and email.

            so now how can I update/register my mobile number and email id?

            Because of this issue, I won't be access to my APY-NPS mobile application
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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              M
              Muneeb Zargar
              Sep 19, 2022
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              While trying to set up the PIN for PRAN login, I get Unauthorized user error.
              I have recently received my PRAN details after registering.
              Please help with the next steps?
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                R
                Ravi Kant sriv
                Sep 19, 2022
                Resolved
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                Resolved

                Address: KHAJPURA PATNA

                MY PAN HAS BEEN DISPATCHED ON 8 SEP BUT IT IS STUCK IN KHAJPURA BRANCH TRACKON COURIER FOR SO MANY DAYS. they dont pick calls also
                I NEED IT URGENTLY

                airway bill no.[protected],
                please help
                ravi
                [protected]
                Oct 30, 2022
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Verified Support
                Sep 20, 2022
                NSDL e-Governance Infrastructure Customer Care's response
                Inconvenience caused is highly regretted. We request you to submit query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
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                  P
                  prasantameher
                  Sep 17, 2022
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                  Sir halp karo mera 10000 hold karke rakh diya he mail kiya ur call karne par koi response nehi milraha 20 day hogeya call karne par costomer care bale receive nehi kar raha please halp karo
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                    B
                    Bhavesh bhalerao
                    Sep 17, 2022
                    Resolved
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                    Resolved

                    I paid my pan card fees but after payment is successfully done they said to authenticte your adhar card but when i click on authenticate button it not working so i want my refund back Rs 106 . My UPI Refrence no is[protected]
                    Oct 24, 2022
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Verified Support
                    Sep 20, 2022
                    NSDL e-Governance Infrastructure Customer Care's response
                    Inconvenience caused is highly regretted. We request you to submit query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
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                      K
                      kkzakiyya
                      from MALAPPURAM, Kerala
                      Sep 16, 2022
                      Resolved
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                      Resolved

                      Respected Sir,
                      I applied for hard copy of PAN Card on NSDL website. After submitting the application, I was asked to make a payment of ₹106.9 to further proceed with Aadhaar authentication. So I used UPI payment gateway and paid with my UPI ID and the money got deducted two times. But when the page redirected me to the nsdl website, it showed that the payment has failed. How can get my money back?
                      My money got deducted two times.

                      Google Transaction ID: CICAgJDsj-rEFw and CICAgJDsj6-zQA
                      UPI Transaction ID:[protected] and[protected]
                      My PAN Number: JWJPK2965N
                      Oct 23, 2022
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Verified Support
                      Sep 20, 2022
                      NSDL e-Governance Infrastructure Customer Care's response
                      Inconvenience caused is highly regretted. If applied through Protean, we request you to submit your query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
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                        N
                        Nithu Abraham
                        from Ernakulam, Kerala
                        Sep 15, 2022
                        Resolved
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                        Resolved

                        Address: Kuruvithadam House, Perumballoor po, Muvattupuzha, Ernakulam

                        I have already submitted the pan application documents ( Ack no. [protected] ). But on verification of my application it shows that the signature was not proper . Therefore I checked the PAN application status in tin nsdl site and uploaded the document of signature . But i cannot proceed further as there is only one option after uploading "BACK". And once I went back there is no such difference and i am not able to upload my document again.
                        Sep 17, 2022
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                          pakki01
                          from Vellore, Tamil Nadu
                          Sep 14, 2022
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                          I try to applay for new pan to my sister and i filled all the details and i pay the amount of 72 rupees and it says request canot be process and i didnt i didt receve the amount in 48 hrs i payed on (sep 06)
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Sep 14, 2022
                          Updated by pakki01
                          plz refund my amount

                          Inconvenience caused is highly regretted. We request you to submit query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
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                            M
                            mt_
                            Sep 14, 2022
                            Resolved
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                            Resolved

                            I made a payment for an online pan card application of 106.9/- on 14/09/2022 at 5:20 pm through Paytm the amount was deducted from my bank account but on the nsdl website, it shows "Your request cannot be processed. Please try after some time using returning user option on the Login page"
                            Oct 18, 2022
                            Complaint marked as Resolved 
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Verified Support
                            Sep 16, 2022
                            NSDL e-Governance Infrastructure Customer Care's response
                            Inconvenience caused is highly regretted. We request you to submit query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
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                              V
                              viki@1234
                              from Ranipet, Tamil Nadu
                              Sep 6, 2022
                              Resolved
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                              Resolved

                              I tried to fill the pan application through the nsdl website and selected the e-sign verification process. and after filling all the required details it taken me to payment page and i have made my payment using paytm.
                              The payment got deducted and it took me to 'your request cannot be processed, please try after sometime'. I am not able to proceed further.
                              Oct 20, 2022
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Verified Support
                              Sep 09, 2022
                              NSDL e-Governance Infrastructure Customer Care's response
                              Inconvenience caused is highly regretted. We request you to submit your query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
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                                mano7875
                                Sep 6, 2022
                                Resolved
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                                Resolved

                                My acknowledgement number is [protected] . Till now l have not received pan card and correction also not done.
                                Aug 25, 2023
                                Complaint marked as Resolved 
                                Problem solved
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                We request you to submit your query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
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                                  R
                                  Raveendiran R
                                  Sep 6, 2022
                                  Resolved
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                                  Resolved

                                  Sir
                                  I applied pan card for my minor daughter and the same approved and sent via trackon courier on 13th august.
                                  Since then I have been waiting for the pan card.
                                  On 19 th august the package came to villuppuram which is my near by district.
                                  Since then I am waiting and on 05th september i contacted trackon courier they told your package is in hold because of no service area.
                                  But on 06th September I got a message from trackon courier that your package is delivered with signature on 06th September.
                                  Still I am not received my daughters pan card.
                                  Plz investigate and do the needful.

                                  My track on courier number is[protected]
                                  My pan application acknowledgement number is [protected]
                                  Oct 19, 2022
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Verified Support
                                  Sep 09, 2022
                                  NSDL e-Governance Infrastructure Customer Care's response
                                  Inconvenience caused is highly regretted. We request you to submit your query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
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                                    S
                                    shefalimondal
                                    Sep 4, 2022
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                                    I applied for the pan card on 28/08/2022 and paid the fees through my UPI but the e-kyc failed due to which it displyed the following message :
                                    Your e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days.
                                    Please refund my money.Details are given below:
                                    TOKEN NO. [protected]
                                    DOB: 20/01/1997
                                    NAME : SHEFALI MONDAL
                                    E MAIL: [protected]@GMAIL.COM
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    We request you to submit your query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
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                                      shreya_31
                                      from CHANDIGARH, Punjab
                                      Sep 3, 2022
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                                      Website: NSDL TIN

                                      I made a payment for reprint of PAN on 02.09.2022 via token no.[protected] but i didnt receive any otp so its pending. Can i change the mode of verification or please refund amount.
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      We request you to submit your query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
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                                        S
                                        ss baretha
                                        from Powai, Maharashtra
                                        Sep 1, 2022
                                        Resolved
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                                        Resolved

                                        Address: 4th Floor, Mantri Sterling,Plot No. 341, Survey No. 997 /8, Model Colony, Near Deep Bungalow Chowk, Pune - 411 016
                                        Website: nsdl

                                        Sir my name is upasana mathur i apply new pan card on 19/12/2022
                                        fee cut but acnowledgement no not generate i call customer care he said cut fee again and mail to company to refund first fee will be refund within 5-7 working days so i again pay fee on 26/12/2022
                                        many time i call and mail but they did not refund.

                                        sir they did not refund my money please take legal action against robber company...
                                        token no [protected]
                                        email. ss.[protected]@gmail.com
                                        dob 19/12/2001 upasana mathu
                                        reference no [protected]
                                        order id 101010356970419082022134161660894456536

                                        complaint request no 3653431
                                        second complaint request no 40544319
                                        Oct 11, 2022
                                        Complaint marked as Resolved 
                                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                        Verified Support
                                        Sep 06, 2022
                                        NSDL e-Governance Infrastructure Customer Care's response
                                        Inconvenience caused is highly regretted. We request you to submit your query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
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