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NSDL e-Governance Infrastructure Complaints & Reviews

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3.5
Updated: Jan 16, 2026
Complaints 5318
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3581
Unresolved
1737
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NSDL e-Governance Infrastructure reviews & complaints page 21

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P
PratibhaPanwar
from Una, Gujarat
Jul 5, 2022
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During online Subscriber Registration got the following message after payment gateway not processed properly.
"The response from the Payment Gateway for the payment attempt against this acknowledgement number is awaited. We request you to wait for the re-try of payment process for registration in NPS #"

ACK NO: 11207033
ACK Date: 04/07/2022
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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    Periya Karuppan
    Jul 5, 2022
    Resolved
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    Resolved

    Respected sir madam
    online PAN application. My Token Number for this application is [protected].
    My CIN U72900MH1995PLC095642)
    Amount deducted 2 times.but i cant reach the last aadhar e sign otp and not completed in my process.
    please help me and further action please
    Note. My re[censored]PI/[protected]/DR/P Rote an eGov/tech/Pyt/Oid1010
    Date 04/07/2022 time 18:41:44
    And another. Re[censored]PI/[protected]/DR/P rote an egov/Tech/pyt/oid1010
    Date 04/07/2022 time 18:38:09
    Aug 24, 2022
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Verified Support
    Jul 08, 2022
    NSDL e-Governance Infrastructure Customer Care's response     Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
    Verified Support
    Jul 12, 2022
    NSDL e-Governance Infrastructure Customer Care's response     We are still waiting for your response. Please write us at [protected]@proteantech.in Our team will be happy to help you.
    Verified Support
    Jul 19, 2022
    NSDL e-Governance Infrastructure Customer Care's response     We hope your concern is resolved now and for any further query, kindly write us at [protected]@proteantech.in
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      D
      divs0630
      from New Delhi, Delhi
      Jul 3, 2022
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      Sir/Ma'am
      I am Divya and today i applied for correction in my pan card in name and DOB . And also received a mail alongwith acknowledgement no. And receipt. But when i checked the status of my application it showed "no record found".
      Pls help me to solve this n respond as soon as possible.
      Thanking you
      Divya
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      View replies
      Kindly DM your PAN / application acknowledgement / Token number or other transaction details or write us [protected]@proteantech.in to check and resolve your concern.
      Reply
      We are still waiting for your response. Please write us at [protected]@proteantech.in Our team will be happy to help you.
      Reply
      We hope your concern is resolved now and for any further query, kindly write us at [protected]@proteantech.in
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        A
        Abhishek Hc
        Jul 2, 2022
        Resolved
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        Resolved

        I'm trying to login to nsdl site (https://cra-nsdl.com/CRA/) using my pran number[[protected]].
        However, the system throws an "invalid user id" error, while login using the pran number. I've contributed last year. Also, l'm not able to reset the password and getting the same error.
        i'm not able to access my statement online using my pran. Please help.
        Aug 16, 2022
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Verified Support
        Jul 07, 2022
        NSDL e-Governance Infrastructure Customer Care's response         Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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          S
          Shreyas VM
          Jun 30, 2022
          Resolved
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          Resolved

          Dear Sir
          My Pan card ( Acknowledgement number [protected]) dispatched on 22nd June through Velex logistics courier service and while tracking online through the courier company showed delivered on 28th but still not delivered to my address. This courier company don’t have any office or contact number in my city. They have only one customer care number throughout India and always ringing on calling nobody picking up the call.
          Aug 18, 2022
          Complaint marked as Resolved 
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Verified Support
          Jul 04, 2022
          NSDL e-Governance Infrastructure Customer Care's response           Inconvenience caused is highly regretted. Kindly provide us with your PAN/Acknowledgement number to check the status.
          Verified Support
          Jul 04, 2022
          NSDL e-Governance Infrastructure Customer Care's response           We are still waiting for your response. Please write us at [protected]@proteantech.in Our team will be happy to help you.
          Verified Support
          Jul 13, 2022
          NSDL e-Governance Infrastructure Customer Care's response           We hope your concern is resolved now and for any further query, kindly write us at [protected]@proteantech.in
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            R
            reacharunrathore
            from Mumbai, Maharashtra
            Jun 28, 2022
            Resolved
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            Resolved

            I have used the NSDL site to update my PAN details (to update Fathers details) token ([protected]) and I have received the following error

            We are unable to proceed with your online PAN application due to following reason: Mismatch in any one or more of the following fields as per PAN application with the details available in UIDAI database. Name/ Gender/ Date of Birth/ Name as per Aadhaar. Kindly visit designated TIN-FC /PAN Centre and submit your PAN application using Biometric (fingerprint) facility. Your Online PAN application fee will be refunded within seven working days. The List of designated TIN-FC /PAN Centre is available at url https://www.tin-nsdl.com/tin-pan-center.html

            Now, I want my Money back!! This site is fooling people by taking money and not updating the details!
            Aug 13, 2022
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Verified Support
            Jul 04, 2022
            NSDL e-Governance Infrastructure Customer Care's response             Kindly DM your PAN / application acknowledgement / Token number or other transaction details or write us [protected]@proteantech.in to check and resolve your concern.
            Verified Support
            Jul 04, 2022
            NSDL e-Governance Infrastructure Customer Care's response             We are still waiting for your response. Please write us at [protected]@proteantech.in Our team will be happy to help you.
            Verified Support
            Jul 05, 2022
            NSDL e-Governance Infrastructure Customer Care's response             We hope your concern is resolved now and for any further query, kindly write us at [protected]@proteantech.in
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              M
              mrpanda
              Jun 28, 2022
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              Address: Guwahati

              Sir/madam,

              I have applied for pan card correction through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

              "thank you for using online facility for pan application.

              If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

              But when i checked my application status today, it was shown "sorry, no record found."

              Please check my application

              Thanking you
              Laldawmgkimi
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              View replies
              Kindly DM your PAN / application acknowledgement / Token number or other transaction details or write us [protected]@proteantech.in to check and resolve your concern.
              Reply
              Kindly DM your PAN / application acknowledgement / Token number or other transaction details or write us [protected]@proteantech.in to check and resolve your concern.
              Reply
              We hope your concern is resolved now and for any further query, kindly write us at [protected]@proteantech.in
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                A
                Anupama B R
                from Mysore, Karnataka
                Jun 27, 2022
                Resolved
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                Resolved

                Pending Reset IPin/Re-Issue of IPin request is already present for this USER ID/PRAN

                Am not able to login to CRA-NSDL website,

                Am not able to login to cra-nsdl.com

                Password reset is giving me following error,
                "Pending Reset IPin/Re-Issue of IPin request is already present for this USER ID/PRAN"

                Please help me to recover my login credentials for cra-nsdl.com

                my PRAN NO:[protected]
                Registered mail id: [protected]@gmail.com

                Note:
                Please...
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                S
                Sunitha L S
                Jun 24, 2022
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                I have applied for pan card online with option e-kyc authentication through aadhaar. The details were submitted successfully and the payment was also made through net-banking on 10.11.2018. But i haven't received the otp at last verification step.
                Please suggest what should i do as payment already deducted to my account.

                Token number : [protected]
                E-mail : [protected]@gmail.com
                Phone no : [protected]
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                View replies
                Kindly DM your PAN / application acknowledgement / Token number or other transaction details or write us [protected]@proteantech.in to check and resolve your concern.
                Reply
                We are still waiting for your response. Please write us at [protected]@proteantech.in Our team will be happy to help you.
                Reply
                We hope your concern is resolved now and for any further query, kindly write us at [protected]@proteantech.in
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                  S
                  shridhandaimata
                  Jun 24, 2022
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                  Address: DHULE

                  Dear Sir/Madam

                  I applied for name correction in my pan card online. Upon completing the application, the message displayed on the screen - thank you for using online application . If you have applied trough ekyc, no need to submit physical documents... That's it.
                  Now when i am trying to track my application status by logging in using my acknowledgement number, the message gets displayed - sorry, no record found!! Please help with this issue!

                  I had applied for name correction last year also through physical docs submission but i never received any new pan card even after countless follow-ups on mails and calls.

                  I am facing many issues due to name mismatch in my ids. Please resolve this issue asap.

                  Acknowledgement no. - n-[[protected]]
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Verified Support
                  Jun 27, 2022
                  NSDL e-Governance Infrastructure Customer Care's response                   This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
                  Verified Support
                  Jun 30, 2022
                  NSDL e-Governance Infrastructure Customer Care's response                   We request you to refer our response sent from the email ID [protected]@proteantech.in for your reference.
                  Jul 05, 2022
                  Updated by shridhandaimata                   Acknowledgment Number : [protected]
                  Permanent Account Number (PAN) : ANXXXXXX7J
                  Name : MANXX XXRALAL THAKARE
                  Category : Individual
                  Status :

                  We have received the document(s) in reply to the Discrepancy letter . However, document(s) is/are not valid. For details contact TIN Call Center at[protected].
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                    K
                    Kaliyaperumal Vivekanandam
                    Jun 23, 2022
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                    Acknowledgment Number : [protected]

                    My mail id

                    [protected]@GMAIL.COM
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    View replies
                    Inconvenience caused is highly regretted. Kindly provide us with your PAN/Acknowledgement number to check the status.
                    Reply
                    We are still waiting for your response. Please write us at [protected]@proteantech.in Our team will be happy to help you.
                    Reply
                    We hope your concern is resolved now and for any further query, kindly write us at [protected]@proteantech.in
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                      M
                      Mohandass G
                      Jun 23, 2022
                      Resolved
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                      Resolved

                      20th May i applied pan Card. Now i checked the status in nsdl website.
                      Its showm delivered on 13th june. but still i didn't receive.

                      Acknowledgment Number - [protected]

                      Name : BHUXXXXSWARI MOHANDASS

                      So, Pleae help to get my pan card as soosn as possible.
                      Also I can't reach Quarier partner. very worst servise.

                      Your PAN card has been delivered on 13-Jun-2022 by velex logistics PVT ltd courier vide airway bill no. [protected], at the address for communication* indicated by you in the application.
                      Jul 6, 2022
                      Complaint marked as Resolved 
                      Thank u very much for your quick respose... I got My pan card two days back...
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Verified Support
                      Jun 27, 2022
                      NSDL e-Governance Infrastructure Customer Care's response                       This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
                      Verified Support
                      Jun 30, 2022
                      NSDL e-Governance Infrastructure Customer Care's response                       We request you to refer our response sent from the email ID [protected]@proteantech.in for your reference.
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                        P
                        praneethz
                        from Hyderabad, Andhra Pradesh
                        Jun 22, 2022
                        Resolved
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                        Resolved

                        Team,

                        I have a complaint regarding payment For "Change in details of PAN Card". I paid ₹106.90/- and the transaction was successful but still nothing happened and an error occurred that request could not be processed.

                        Here's my payment details

                        Paid to Protean eGov Technologies Limited

                        Paid at 10:24 AM, 22 JUN 2022
                        OrderId : 1010099291039220620221023481655873628047

                        Please refund my Amount as soon as possible. Appreciate your help.

                        Regards,
                        Praneeth Kancherla
                        [protected]
                        Aug 2, 2022
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Verified Support
                        Jun 27, 2022
                        NSDL e-Governance Infrastructure Customer Care's response                         Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
                        Verified Support
                        Jun 30, 2022
                        NSDL e-Governance Infrastructure Customer Care's response                         We request you to refer our response sent from the email ID [protected]@proteantech.in for your reference.
                        View replies
                        I have a complaint regarding payment For "Change in details of PAN Card". I paid ₹106.90/- and the transaction was successful but still nothing happened and an error occurred that request could not be processed.

                        Here's my payment details

                        Paid to Protean eGov Technologies Limited

                        Paid at 10:59 AM, 09 Jul 2022

                        Order ID:
                        1010100303319090720221058471657344527997

                        Wallet Ref No: [protected]

                        Please refund my amount as soon as possible

                        Regards
                        Divas Jindal
                        Reply
                        Hi i paid to change my name details in my card and the money got deducted on the 4th of August and still i haven't recieved any acknowledgement number or update about my pan card here's the image i have of my transaction please look into it and refund my money back thank you - Dale
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                          A
                          Ashok Stark
                          Jun 21, 2022
                          Resolved
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                          Resolved

                          Address: 11-402B, GR SCHOOL CENTER

                          10days ago I applied for a pan card. I paid the money using paytm through qr code. It failed twice saying that "Please try again later some time". Third time I used upi id of paytm & then it was successful. I've patiently waited for these 10days. And my acknowledgement number is [protected].
                          These 2 are the failed transaction ids
                          101009844191810062022939261654834166666
                          101009844191810062022941291654834289952
                          Aug 3, 2022
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Verified Support
                          Jun 27, 2022
                          NSDL e-Governance Infrastructure Customer Care's response                           Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
                          Verified Support
                          Jun 30, 2022
                          NSDL e-Governance Infrastructure Customer Care's response                           We request you to refer our response sent from the email ID [protected]@proteantech.in for your reference.
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                            R
                            rakeshrj143
                            Jun 21, 2022
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                            Hi,
                            I had made online payment of Rs. 106.90 via UPI and also have payment reciept of same, for change in PAN Card online with option E-KYC authentication through Aadhaar. The details were submitted successfully and the payment was also made through Bill Desk (Debit Card) on 21-jun-2022. But after entering OTP page did not proceed and said unable to process due to error.

                            Kindly look into the matter as soon as possible.

                            Token Number - [[protected]]
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            View replies
                            Kindly DM your PAN / application acknowledgement / Token number or other transaction details or write us [protected]@proteantech.in to check and resolve your concern.
                            Reply
                            We are still waiting for your response. Please write us at [protected]@proteantech.in Our team will be happy to help you.
                            Reply
                            We hope your concern is resolved now and for any further query, kindly write us at [protected]@proteantech.in
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                              M
                              MadhurChaurasia
                              from Chhatarpur, Madhya Pradesh
                              Jun 20, 2022
                              Resolved
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                              Resolved

                              I have tied multiple times first got PRAN not available in database then Invalid and then Unauthorized user.

                              PRAN:[protected].
                              Email:- [protected]@gmail.com
                              Jul 30, 2022
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Verified Support
                              Jun 24, 2022
                              NSDL e-Governance Infrastructure Customer Care's response                               Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                                A
                                Ashik Kumar
                                Jun 20, 2022
                                Resolved
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                                Resolved

                                Address: Bangalore

                                Dear sir/madam,

                                I have applied for an update of details in my existing PAN Card on 20th June 2022 through e-sign/e-kyc mode. I have got my acknowledgment number ([[protected]]). Upon completion of the process, I have received a message as below.

                                "Thank you for using the online facility for pan application.

                                If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                                But when I checked my application status, it was shown "Sorry, No record found."

                                Please check my application - ([Acknowledgement Number: N- [protected]])

                                Sincerely,
                                Ashik Kumar
                                Jul 31, 2022
                                Complaint marked as Resolved 
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Verified Support
                                Jun 27, 2022
                                NSDL e-Governance Infrastructure Customer Care's response                                 Your PAN application is processed by Protean and forwarded to Income Tax Department (ITD) to update the changes requested in PAN application.
                                Verified Support
                                Jun 30, 2022
                                NSDL e-Governance Infrastructure Customer Care's response                                 Your PAN card has been dispatched on 26-JUN-2022 by Postal Department vide airway bill no JN[protected]IN, at the address for communication indicated by you in the application.
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                                  S
                                  Santhosh4991
                                  Jun 19, 2022
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                                  Hi

                                  I have created the tier - 1 NPS account yesterday 18.06.2022 02.59PM and PRAN was also got generated. But while setting IPIN or while login, I am getting error as PRAN not found in database. Also the grievance has been registered.

                                  Could you please help me with this as I'm not able to access the NPS portal or mobile application.

                                  Below are the details for your reference.

                                  Name : Santhosh Babu S
                                  Mob : [protected]
                                  Email : [protected]@gmail.com
                                  PRAN NO :[protected]
                                  POP-SP Registration Number : 6488311
                                  Grievance Token[protected]
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  View replies
                                  Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
                                  Reply
                                  Santhosh4991's [Complaint's author] reply, Jun 24, 2022
                                  Not sure whether the query was red by your end or not, I have clearly mentioned grievance 10940281 has been registered. Anyhow issue has been resolved, kindly close this thread
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                                    S
                                    shashankbpandit
                                    Jun 19, 2022
                                    Resolved
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                                    Resolved

                                    On entering the details of PRAN No. and DOB on NSDL website it displays as PRAN details not available in database.
                                    kindly check and resolve the issue as soon as possible
                                    My mail Id for ref. [protected]@gmail.com
                                    Jun 22, 2022
                                    Complaint marked as Resolved 
                                    PRAN created and database updated & notified me with official mail, thanks
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    View replies
                                    Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                                      mohan873
                                      Jun 19, 2022
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                                      PAN ack number-[protected]

                                      PAN card status showing as delivered in courier portal but same is not delivered, i have tried to contact them many times but they are not even picking the calls.. this is very poor service, please check and help to deliver the PAN card as soon as possible.

                                      AWS:[protected]

                                      this is one of the govt ID and this courier service provider is not at all professional why are why still keeping this service ?
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jun 27, 2022
                                      NSDL e-Governance Infrastructure Customer Care's response                                       Inconvenience caused is highly regretted. Kindly provide us with your PAN/Acknowledgement number to check the status.
                                      Jun 27, 2022
                                      Updated by mohan873                                       PAN ack number-[protected]
                                      View replies
                                      We are still waiting for your response. Please write us at [protected]@proteantech.in Our team will be happy to help you.
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