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NSDL e-Governance Infrastructure Complaints & Reviews

www.nsdl.co.in

3.5

Updated: Jun 20, 2026

Complaints 5319

Resolved

3581

Unresolved

1738

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NSDL e-Governance Infrastructure reviews & complaints page 22

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I applied for the pan card NAME CHANGE 15 DAYS before and paid the fees through my UPI PAYMENT but the e-kyc failed due to which it displyed the following message :
"Your e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days."
now its been over a month but neither the refund has come nor e-kyc has completed.
Please refund my money.Details are given below:
TOKEN NO.: [protected]
DOB: 22/09/2000
NAME SAI GANESH VUNDI
E MAIL: [protected]@GMAIL.COM

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Sep 3, 2022

Verified Support

Inconvenience caused is highly regretted. We request you to submit your query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.

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Hi,

Payment was deducted for token ID [protected] twice (2 attempts) but both attempts failed with different error messages. The third time the application was successfull with the exact same details as the first two times.
Requesting refund for the first two attempts because it was due to website error.
Attaching all screenshots.

Oct 8, 2022

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Sep 03, 2022

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We request you to submit your query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.

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Address: india

Website: nsdl.com

I tried to fill the pan application through the nsdl website and selected the physically process. and after filling all the required details it taken me to payment page and i have made my payment using paytm.
The payment got deducted and it took me to 'Your request cannot be processed. please try after some time using returning user option in loin page'. I am not able to proceed further.

Oct 10, 2022

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Sep 03, 2022

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We request you to submit your query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.

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Website: tin.tin.nsdl.com/tan2/servlet/PanStatusTrack

We have not yet received the supporting documents with respect to your pan application. kindly submit the requisite documents to nsdl to enable us to process your pan application at the earliest. for further details, please read the guidelines and instructions or contact tin call center at[protected].
This is showing form 10 months plz tell what I do next

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Sep 3, 2022

Verified Support

Inconvenience caused is highly regretted. We request you to submit your query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.

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Address: Kannur

I got tracking link on 21/08/2022 on nsdl message on trackon courier when i track it shows invalid not a trackon product it is important document not a game

Sep 29, 2022

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Aug 29, 2022

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We request you to submit your query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.

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I applied for the pan card and paid the fees but the e-kyc failed due to which it displayed the following message :

Your mobile number/email ID is not registered in UIDAI. Hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode.Kindly note that you will get refund of this PAN application in next seven working days. To check registered mobile number in Aadhaar, please visit at www.eaadhaar.uidai.gov.in.

REFUND IS NOT COMPLETED YET
Please refund my money. Details are given below:
TOKEN NO. [protected]
DOB: 25/09/1955
NAME CAITAN MENDES
EMAIL:[protected]@gmail.com

Oct 1, 2022

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Aug 26, 2022

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We request you to submit your query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.

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Address: Mumbai

MY PAN AJTPK2642L is showing invalid PAN during open the DMAT Accounts.

However Income tax website showing Active

Please tell me what should i do? How to proceed further.

Sep 26, 2022

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Aug 26, 2022

NSDL e-Governance Infrastructure Customer Care's response You may contact Assessing Officer (AO) for earliest resolution of your query. For more information related to the Income Tax Assessing officer please contact Aaykar Sampark Kendra at [protected]@incometaxindia.gov.in or call[protected].

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O

o.RajeshKumar

Dec 29, 2023

No Solution was given by the Income Tax Assessing office too. More than 15 grievances were raised. Still facing issues.. Who will help?

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I applied for a pan before a 1 week ago then I submitted my all required documents by post. But after documents submitting I have a showing this problem (We have received the documents with reference to your PAN application.However, the documents are not valid.Please click here for details.)
My Acknowledgment Number [protected]
Name Laksh Shelke
Please tell me how I solve the problem.

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Aug 26, 2022

Verified Support

We request you to submit your query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.

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Address: Mumbai

I applied for a new PAN Card on NSDL website. After submitting the application, I was asked to make a payment of ₹106.9 to further proceed with Aadhaar authentication. So I used Paytm payment gateway and paid with my debit card and the money got deducted. But when the page redirected me to the nsdl website, it showed that the payment has failed and that the money will be refunded back soon. I'm yet to recieve my money back.
My temporary acknowledgement number is [protected]

Aug 25, 2022

Complaint marked as Resolved

They contacted me through this email: [email protected] All they did is ask for contact details but never called me after that. After two days, I recieved an SMS from my bank which says NSDL has refunded the amount back.

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Aug 22, 2022

Updated by ahmed1036in Registered email ID is [protected]@gmail.com
Temporary Token Number is [protected]
Payment transaction ID is[protected]

Verified Support

Aug 26, 2022

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We request you to submit your query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.

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I am trying to correct my wife's Father's name on her PAN Card.
I tried to upload the support documents in reply to the Discrepancy letter.

But as soon as the documents are uploaded the status changes to "document(s) is/are not valid. For details contact TIN Call Center at[protected]."

I have provided the Passport copy and Matriculation certificate as proof. What else is needed?

The Acknowledgement Number is [protected]

Please help.

Sep 30, 2022

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Aug 26, 2022

NSDL e-Governance Infrastructure Customer Care's response We request you to submit your query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.

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Website: www.protean-tinpan.com

I applied for the pan card and paid the fees but the e-kyc failed due to which it displyed the following message :

Your e-KYC /e-Sign based request has failed hence you cannot proceed the application with e-KYC /e-Sign mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days.

REFUND IS NOT COMPLETED YET
Please refund my money. Details are given below:
TOKEN NO. [protected]
DOB: 25/09/1955
NAME CAITAN MENDES
EMAIL: [protected]@gmail.com

Sep 26, 2022

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Aug 26, 2022

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We request you to submit your query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.

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According to information provided by my local NSDL Offices PAN Card was physically mailed to you via consignment number-ED[protected]IN on 18 June 2022 at your office situated at 4th Floor, Mantri Sterling, Plot No.341, Survey No.997/8 near Deep Bungalow Chowk, Model Colony, Pune.
Recently I was asked by the income tax department to show them THE PAN CARD so kindly mail it back to me at the address mentioned on the envelope or the address to which PAN card is registered. All the postage charges will be borne by me but kindly do it at your earliest since it has been a major issue for me

Oct 2, 2022

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Aug 26, 2022

NSDL e-Governance Infrastructure Customer Care's response We request you to submit your query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.

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I had applied for update of PAN Card but after completing the complete procedure and checking the status of pan card it showing no record found, I am unable to track.

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Aug 26, 2022

Verified Support

We request you to submit your query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.

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Website: Online services nsdl. Com

Amount paid, details filled but its showing no record found. Is this a scam?

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Aug 26, 2022

Verified Support

We request you to submit your query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.

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I have ordered PVC PAN Card from NSDL website on[protected] with receipt no N-[protected] and paid rs. 71.90.

E-PAN Received on mail on[protected], but PVC Card not delivered to my address till date.

NAME- HARI SHANKER SHARMA
PAN No.- CUNPS8053E
Address - S/o Sitaram Sharma, Ward No 26, Lalu ji ki khedi, Jorawarpura, Nokha, Bikaner, Rajasthan - 334803
Mob. - [protected]

Sep 27, 2022

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Aug 23, 2022

NSDL e-Governance Infrastructure Customer Care's response Thank you for contacting Protean (formerly NSDL e-Gov). We request you to submit your query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.

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Hi NSDL,

Recently i have registered NPS and i had the Pran number[protected]. But when i am trying to login at first time it is showing my "Pran was not found in database".

Kindly check and Fix the issue.

Email id : [protected]@gmail.com

Thanks
Kumarappan L

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Aug 23, 2022

Verified Support

Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.

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Address: RENGARAM, 20/2448, NAGAMAYYA STREET

I use nsdl website to create a new pan card. Temporary token is [protected]. I have paid an amount of rs.110. Using my debit card. My balance was deducted from the bank on 17/08/2022. It shows on the screen we are unable to proceed with your online pan application due to following reason: mismatch in any one or more of the following fields as per pan application with the details available in uidai database. Name/ gender/ date of birth/ name as per aadhaar. Kindly visit designated tin-fc /pan centre and submit your pan application using biometric (Fingerprint) facility. Your online pan application fee will be refunded within seven working days. The list of designated tin-fc /pan centre is available at url https://www.tin-nsdl.com/tin-pan-center.html.

What can I do to apply my Pan card online itself? I need a PAN urgently to apply for Job.

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Pan card is showing delivered, but i didn't get
Awb [protected]

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Aug 23, 2022

Verified Support

Thank you for contacting Protean (formerly NSDL e-Gov). We request you to submit your query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.

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Website: enps.nsdl.com

Hello team,

I have created the nps account of tier - 1 type yesterday. And pran is also generated. But while setting ipin or while login, i am getting error as unauthorised user or pran not found in database or pran is not valid.

Could you please help me with this. As i'm not able to access, or even check the contribution made for this pran.

Sep 24, 2022

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Aug 23, 2022

NSDL e-Governance Infrastructure Customer Care's response Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.

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New PAN card request payment status success but unable to complete Authentication.

Acknowledgement Number: N-[protected]
Payment UPI Reference:[protected]
Payment order ID: 10101033816031708202202351660674755313

I couldn't able to see the page to complete my authentication, also the payment Rs. 107 is already deducted from my account but in the site it is not reflecting. kindly do the needful

Thanks
Sreesanth P
Mob:[protected]
Email:[protected]@gmail.com

Nov 7, 2022

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Aug 23, 2022

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We request you to submit query along with required details at http://bit.ly/3zyuUKm or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.

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