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NSDL e-Governance Infrastructure Complaints & Reviews

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3.5
Updated: Aug 8, 2025
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NSDL e-Governance Infrastructure reviews & complaints page 22

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D
divyanshi2
from DHAR, Madhya Pradesh
Jun 14, 2022
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Please initiate my refund

Address: 52 QUEENS PARK COLONY DHAR, NEAR SHIV MANDIR

Nsdl reject my pan card application by stating that Your Digital PAN application is rejected as UID Demographic Authentication is not exact Match. Please apply PAN application through physical submission mode."
but moned of rs 106.90 is deducted from my account number.
my reference number is VA[protected].
PLEASE REFUND IT AS SOON AS POSSIBLE...
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P
princemen
from Bhopal, Madhya Pradesh
Jun 12, 2022
Resolved
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Website: tin.nsdl.com

Sir/Ma'am, I applied for correction of my PAN on 10.06.2022. While Making Payment through PAYTM gateway, Amount of Rs. 106.90 was deducted from my bank account. however, transaction was failed in NSDL site and a message popped stating "Your Previous Payment request has been Failed Your Money will be refunded back. Kindly make another fresh payment". On the basis of this Message, I made a fresh Payment and waited 48 hours for the refund in my bank account. However, no refund is made till date.

Details are mentioned below

Token no.-[protected]
E-mail- [protected]@gmail.com

Screenshot of Payment & Message is attached below
+2 photos
Jun 16, 2022
Complaint marked as Resolved 
Refund was issued.
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Jun 15, 2022
NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
Jun 15, 2022
Updated by princemen Refund is issued. Thank you so much
Verified Support
Jun 17, 2022
NSDL e-Governance Infrastructure Customer Care's response Thank you for acknowledging.
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    A
    Annasahebagouda
    Jun 12, 2022
    Resolved
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    Resolved

    PAN pending please solve this i require pan urgently
    +1 photos
    Jul 16, 2022
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Verified Support
    Jun 15, 2022
    NSDL e-Governance Infrastructure Customer Care's response     Inconvenience caused is highly regretted. We are following up with Income Tax Department for the earliest resolution.
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      J
      Jenism
      from Theni, Tamil Nadu
      Jun 11, 2022
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      Address: Tamilnadu

      My name is Jeneeth from Tamilnadu. I have updated my Pancard, and they deliver by Trackon. I have received message as, i card will delivered by Trackon AWB[protected]. When i am checking in Trackon website, its shows as invalid number. Please resolve my problem.
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      View replies
      Inconvenience caused is highly regretted. Kindly provide us with your PAN/Acknowledgement number to check the status.
      Reply
      We are still waiting for your response. Please write us at [protected]@proteantech.in Our team will be happy to help you.
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        A
        Asritha Batchu
        Jun 11, 2022
        Resolved
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        Resolved

        I tried to fill the pan application through the nsdl website and selected the e-sign verification process. and after filling all the required details it taken me to payment page and i have made my payment using paytm.
        The payment got deducted and it took me to 'your request cannot be processed, please try after sometime'. I am not able to proceed further.
        Aug 8, 2022
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Verified Support
        Jun 15, 2022
        NSDL e-Governance Infrastructure Customer Care's response         Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
        Verified Support
        Jun 17, 2022
        NSDL e-Governance Infrastructure Customer Care's response         We are still waiting for your response. Please write us at [protected]@proteantech.in Our team will be happy to help you.
        Verified Support
        Jun 22, 2022
        NSDL e-Governance Infrastructure Customer Care's response         We hope your concern is resolved now and for any further query, kindly write us at [protected]@proteantech.in
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          R
          rajatguptax
          Jun 10, 2022
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          Hi Team,

          I was paying the amount of PAN card creation but transaction got failed and amount was deducted from my bank. This happened two times that INR 106.90 is deducted with same error"your request cannot be processed.please try after some time using returing user option in Login Page.".

          Please look into this issue for refund as Temporary Token number is also not generated after failed payment.

          1) UPI reference id for 1st failure:[protected]

          2) Transaction id for 2nd failure:009842015910062022211201654875720675

          Thanks & Regards,
          Anuradha Gupta
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          View replies
          Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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            P
            Partha\'s Musical Sampan
            Jun 10, 2022
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            Hello
            I have created the nps account of tier - 1 type. And pran is also generated. The number is[protected]. But while setting ipin or while login, i am getting error as pran not found in database.
            PLEASE solve this issue
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            View replies
            Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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              A
              Amisha0106
              from Mumbai, Maharashtra
              Jun 9, 2022
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              PAN card payment done by using UPI 2 times but the site is showing payment failed, but amount is debited and still not refunded. First time payment done at 21:51 hrs on 9 June, 2022, and second time payment done at 22:10 hrs on 9 June, 2022. Both times, paid the amount of 106.90
              Token no- [protected]
              Name- Amisha Singh
              UPI ID for 1st transaction[protected]
              UPI ID for 2nd transaction[protected]
              Pls refund as soon as possible so I can continue with my application for PAN.
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              View replies
              We sincerely regret the inconvenience caused. Kindly DM your PAN / application acknowledgement / Token number or other transaction details of your concern. We shall revert with status thereon.
              Reply
              We are still waiting for your response. Please write us at [protected]@proteantech.in Our team will be happy to help you.
              Reply
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                A
                Ajeshs
                from Nalanchira, Kerala
                Jun 9, 2022
                Resolved
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                Resolved

                Dear Sir/Madam,

                I applied for PAN card on NSDL portal, token number [protected] and also paid the payment of Rs: 106.90.
                The payment got deducted and it took me to 'your request cannot be processed, please try after sometime'. attached my google pay receipt with this. Please refund the deducted amount as soon as possible.
                +2 photos
                Jul 24, 2022
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Verified Support
                Jun 13, 2022
                NSDL e-Governance Infrastructure Customer Care's response                 This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
                Verified Support
                Jun 16, 2022
                NSDL e-Governance Infrastructure Customer Care's response                 We request you to refer our response sent from the email ID [protected]@proteantech.in for your reference.
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                  P
                  Pratham5432
                  from Rania, Haryana
                  Jun 9, 2022
                  Resolved
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                  Resolved

                  Your application is under process at TIN Facilitation Center (TIN FC) where you have made the application. While processing your application, following discrepancy(ies) has/have been noticed. Kindly contact the TIN FC[protected]/46/47/48/49 for details:

                  Applicant's first name/middle name/last name mismatch with "Name to be printed on card" .Acknowledgment number [protected]
                  Jul 24, 2022
                  Complaint marked as Resolved 
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Verified Support
                  Jun 13, 2022
                  NSDL e-Governance Infrastructure Customer Care's response                   Inconvenience caused is highly regretted. Please let us know your email id.
                  Verified Support
                  Jun 16, 2022
                  NSDL e-Governance Infrastructure Customer Care's response                   We are still waiting for your response. Please write us at [protected]@proteantech.in Our team will be happy to help you.
                  Verified Support
                  Jun 22, 2022
                  NSDL e-Governance Infrastructure Customer Care's response                   Your PAN application is marked for discrepancy due to following reason - Applicant's first name/middle name/last name mismatch with Name to be printed on card.
                  We request you to contact TIN Facilitation Center (TIN FC) where you have made the application.
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                    R
                    ritshshah
                    Jun 9, 2022
                    Resolved
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                    Resolved

                    Hello, my name is Ritesh. I have not received the first time login details or instructions to set password / TPIN / IPIN for my PRAN account. I am unable to reset the password using my PRAN and DOB but it shows "unauthorized user" error. I have also paid 1000 rupees during registration for which I have not received any receipt and since I am not able to login to online NSDL portal, I am not able to check where this 1000 rupees has gone or deposited. I am also expected to receive my NPS account number. When all these details will be shared? if there is any timeline to wait then why this information is not available on the website or communicated to the subscriber?
                    I will not share any details related to PRAN or personal details in this platform. If the NSDL personnel wants to help then please share the direct nodal or zonal officer number and address for Chennai.
                    Please expedite.
                    Jul 30, 2022
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Verified Support
                    Jun 13, 2022
                    NSDL e-Governance Infrastructure Customer Care's response                     Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                      Y
                      ytyash
                      from Kakinada, Andhra Pradesh
                      Jun 8, 2022
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                      Address: KAKINADA

                      I applied for the pan card approx one month before and paid the fees through my debit card but the e-kyc failed due to which it displyed the following message :
                      Your e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days.
                      now its been over a month but neither the refund has come nor e-kyc has completed.
                      Please refund my money. Details are given below:
                      TOKEN NO. [protected]
                      DOB: 14/09/1992
                      NAME : KUNCHE JAYALAKSHMI
                      E MAIL: YTYASH.[protected]@GMAIL.COM
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      View replies
                      We sincerely regret the inconvenience caused. Kindly DM your PAN / application acknowledgement / Token number or other transaction details of your concern. We shall revert with status thereon.
                      Reply
                      We are still waiting for your response. Please write us at [protected]@proteantech.in Our team will be happy to help you.
                      Reply
                      We hope your concern is resolved now and for any further query, kindly write us at [protected]@proteantech.in
                      Reply
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                        P
                        Pradeepakihm
                        Jun 8, 2022
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                        I am able to login in my account but unable to contribute.whenever I was trying to contribute message comes as payment gateway not selected. Kindly check and do the needful. Regards, Pradeep Kumar sah
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Jun 13, 2022
                        Updated by Pradeepakihm                         It has not been fixed yet.
                        View replies
                        Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                          P
                          Pratham5432
                          from Rania, Haryana
                          Jun 6, 2022
                          Resolved
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                          Resolved

                          Your application is under process at TIN Facilitation Center (TIN FC) where you have made the application. While processing your application, following discrepancy(ies) has/have been noticed. Kindly contact the TIN FC[protected]/46/47/48/49 for details:

                          Applicant's first name/middle name/last name mismatch with "Name to be printed on card" .
                          Jul 11, 2022
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Verified Support
                          Jun 09, 2022
                          NSDL e-Governance Infrastructure Customer Care's response                           Inconvenience caused is highly regretted. Kindly provide us with your PAN/Acknowledgement number to check the status.
                          View replies
                          Your application is under process at TIN Facilitation Center (TIN FC) where you have made the application. While processing your application, following discrepancy(ies) has/have been noticed. Kindly contact the TIN FC[protected]/46/47/48/49 for details:

                          Applicant's first name/middle name/last name mismatch with "Name to be printed on card" .Acknowledgment number [protected]
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                            G
                            Gunaal28
                            Jun 2, 2022
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                            Date of the incident : 02/06/2022
                            Temporary Token No: [protected]

                            I've tried to make a payment of 107.00 through UPI for my online PAN application, the amount got debited but the payment failed.

                            Transaction no: WHD[protected]

                            Please do the needful to refund the amount for the same. Thanks in advance!
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            View replies
                            Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
                            Reply
                            We are still waiting for your response. Please write us at [protected]@proteantech.in Our team will be happy to help you.
                            Reply
                            We hope your concern is resolved now and for any further query, kindly write us at [protected]@proteantech.in
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                              N
                              Nepo Th
                              Jun 2, 2022
                              Resolved
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                              Resolved

                              How should I solve this problem?

                              Form not signed/signature not proper/signature not in black ink.
                              Ack No. [protected]

                              Your application is under process at TIN Facilitation Center (TIN FC) where you have made the application. While processing your application, following discrepancy(ies) has/have been noticed. Kindly contact the TIN FC [protected] for details:

                              Form not signed/signature not proper/signature not in black ink.
                              Jul 20, 2022
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Verified Support
                              Jun 08, 2022
                              NSDL e-Governance Infrastructure Customer Care's response                               Inconvenience caused is highly regretted. Kindly provide us with your PAN/Acknowledgement number to check the status.
                              Verified Support
                              Jun 13, 2022
                              NSDL e-Governance Infrastructure Customer Care's response                               We are still waiting for your response. Please write us at [protected]@proteantech.in Our team will be happy to help you.
                              Verified Support
                              Jun 15, 2022
                              NSDL e-Governance Infrastructure Customer Care's response                               We hope your concern is resolved now and for any further query, kindly write us at [protected]@proteantech.in
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                                S
                                SudhaRani Gg
                                Jun 2, 2022
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                                I completed my online pan application with token number [protected] but at the last stage of esign nsdl OTP has not received.i tried atleast 3times but not working
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                View replies
                                Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
                                Reply
                                We are still waiting for your response. Please write us at [protected]@proteantech.in Our team will be happy to help you.
                                Reply
                                We hope your concern is resolved now and for any further query, kindly write us at [protected]@proteantech.in
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                                  F
                                  FCI LAB
                                  Jun 2, 2022
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                                  Address: Kurukshetra, Haryana

                                  The response from the Payment Gateway for the payment attempt against this acknowledgement number is awaited. We request you to wait for the re-try of payment process for registration in NPS #
                                  It is stucked for 2 days now.

                                  Acknowledgement No
                                  11169540

                                  Acknowledgement Date
                                  01/06/2022
                                  (DD/MM/YYYY)

                                  Date of Birth
                                  05/08/1996
                                  (DD/MM/YYYY)
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  View replies
                                  Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                                    Tuhin738
                                    from Pandua, West Bengal
                                    May 28, 2022
                                    Resolved
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                                    Resolved

                                    Address: Vill.-Panchgara, P.O.- Panchgara, P.S- Pandua, Dist. Hooghly, State- West Bengal, Pin- 712149

                                    Sir,
                                    I have applied for some change in PAN Card and the same is despatched through Trackon Couriers Pvt. Ltd. Couriers, with Cosignment no.[protected] dated 12th May, 2022 and the same is returned back undelivered due to out of delivery area. In my mobile the date mentioned for dispatch is 12th May 2022. So, Kindly re-send the same by way of 'Postal Department' and do needful. Thanking you,

                                    SUJIT NANDY
                                    CALL: [protected]
                                    Acknowledgement No. : [protected]
                                    Application Date : 24/04/2022
                                    +1 photos
                                    Jul 4, 2022
                                    Complaint marked as Resolved 
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Verified Support
                                    May 31, 2022
                                    NSDL e-Governance Infrastructure Customer Care's response                                     This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
                                    Verified Support
                                    Jun 02, 2022
                                    NSDL e-Governance Infrastructure Customer Care's response                                     Pan card has been dispatched through speed post on 30th May, 2022. AWB no is JN[protected]IN.
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                                      N
                                      nachu navya
                                      May 27, 2022
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                                      Address: #733, 2 B Main Road, ANUGRAHA APARTMENT, OMBR layout, Banaswadi

                                      Hi i have created my new NPS account online on 25/05/2022, i got e-PRAN kit in the mail on the same day of creation. i am trying to reset I-pin / trying to login to account but i am getting Unauthorized user error could ypu please help me here to reslove this issue .
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                      Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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