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NSDL e-Governance Infrastructure Complaints & Reviews

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3.5
Updated: Jan 16, 2026
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3581
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NSDL e-Governance Infrastructure reviews & complaints page 22

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I
itsbhawani
from Mumbai, Maharashtra
Jun 18, 2022
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Address: Trade World, A wing, 4th Floor, Kamala Mills Compound, Lower Parel, Mumbai - 400013.

Dear Sir,
I need information like how we can remove closed company shares from my demat account?
Thank you
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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    R
    Ravindra Singh Kaludi
    Jun 18, 2022
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    Address: Sukoovi dimapur assam rifal trenig center

    Hlo sir ram bahadoor chetry ka dabad hu me iske ghar par 1 years tak rha hu ram bahadoor chetry 6th assam rifal me havaldar pad par posted hain yh nscn U jese ugarwadi se milla huha he iska beta kishan chetry nscn U ke liye kaam bhi kartaa he nd yh jab bhi holidays par aata he tab kahi bade bade ugarwadi ke liedar inse millne aate he nd peso ka len den bhi hota he me inki harkat par 1 saal tak nigrani rakha hu mera kaam sahi information dena tha baki aap ka kaam aap jano desh ke jawano ke sath Galt na desh ke sath galat na ho jai Hind r
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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      S
      Supriya Rajugowda
      Jun 17, 2022
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      Hi Team,

      NSDL Pan services are not working fine.
      After filling out the application form, once I scan the payment details amount will be deducted but the system throws an error that your application cannot be processed try after some time.

      Twice I did the same issue I faced. Kindly check and refund the amount.
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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        V
        vandana2k7
        Jun 17, 2022
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        I tried to fill the pan application through the nsdl website and selected the e-sign verification process. and after filling all the required details it taken me to payment page and i have made my payment using paytm twice times.
        The payment got deducted and it took me to 'your request cannot be processed, please try after sometime'. I am not able to proceed further.

        My token no is: [[protected]]
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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          B
          Bhavanaadish Muthukrishnan
          from PONDICHERRY, Puducherry
          Jun 16, 2022
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          Sir/ma'am,

          I applied my PAN via the online platform on 06/06/2022, I have signed my application digitally using e-sign and gave adhaar as proofs.

          On completion I recieved a message saying, "Thank You for using online facility for PAN application". And there is no need to forward physical documents.

          But now when i check my PAN Application Status via message it shows,

          "We have not received the supporting documents with respect to your PAN application. Kindly submit requisite documents to NSDL to process your PAN application.- NSDLeGov"

          What should I do now. I kindly request to check my application.
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          View replies
          Kindly DM your PAN / application acknowledgement / Token number or other transaction details or write us [protected]@proteantech.in to check and resolve your concern.
          Reply
          We are still waiting for your response. Please write us at [protected]@proteantech.in Our team will be happy to help you.
          Reply
          We hope your concern is resolved now and for any further query, kindly write us at [protected]@proteantech.in
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            A
            akarsh000
            from Tumkur, Karnataka
            Jun 16, 2022
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            Address: mumbai

            I have made payment of Rs.107 on 16/6/2022 to apply for pan card.
            Amount was deducted from the bank account but the pan card application was not processed.
            it is showing an error message like "your request cannot be processed please try after sometime using returning user option in login page.
            I request NSDL e-Governance Infrastructure to refund the hard earned money.
            kindly refund the amount Rs.107
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            View replies
            Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
            Reply
            akarsh000's [Complaint's author] reply, Jun 17, 2022
            I have sent the details to [email protected]
            please refund Rs.107 as soon as possible
            hello,
            NSDL e-Governance Infrastructure Customer Care
            kindly refund the amount soon.
            I have waited for so long
            Reply
            Inconvenience caused is highly regretted. Email your query to [protected]@nsdl.co.in / call on[protected]
            Reply
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              S
              Supriya Desai
              Jun 16, 2022
              Resolved
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              Resolved

              Hello Sir,

              I was submitting the online application for PAN and I have completed almost all the details and also made the payment, but while doing the e-signature thorugh aadhar.. I got following error.

              "Your Photo File has been archieved.Kindly contact NSDL"

              Do let me know what should be the next steps for me as the money is already deducted.

              Following is my token number:
              [protected]
              Aug 9, 2022
              Complaint marked as Resolved 
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Verified Support
              Jun 17, 2022
              NSDL e-Governance Infrastructure Customer Care's response               This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
              Verified Support
              Jun 21, 2022
              NSDL e-Governance Infrastructure Customer Care's response               Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
              Verified Support
              Jun 28, 2022
              NSDL e-Governance Infrastructure Customer Care's response               We request you to refer our response sent from the email ID [protected]@proteantech.in for your reference.
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                D
                divyanshi2
                from DHAR, Madhya Pradesh
                Jun 14, 2022
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                Please initiate my refund

                Address: 52 QUEENS PARK COLONY DHAR, NEAR SHIV MANDIR

                Nsdl reject my pan card application by stating that Your Digital PAN application is rejected as UID Demographic Authentication is not exact Match. Please apply PAN application through physical submission mode."
                but moned of rs 106.90 is deducted from my account number.
                my reference number is VA[protected].
                PLEASE REFUND IT AS SOON AS POSSIBLE...
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                P
                princemen
                from Bhopal, Madhya Pradesh
                Jun 12, 2022
                Resolved
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                Resolved

                Website: tin.nsdl.com

                Sir/Ma'am, I applied for correction of my PAN on 10.06.2022. While Making Payment through PAYTM gateway, Amount of Rs. 106.90 was deducted from my bank account. however, transaction was failed in NSDL site and a message popped stating "Your Previous Payment request has been Failed Your Money will be refunded back. Kindly make another fresh payment". On the basis of this Message, I made a fresh Payment and waited 48 hours for the refund in my bank account. However, no refund is made till date.

                Details are mentioned below

                Token no.-[protected]
                E-mail- [protected]@gmail.com

                Screenshot of Payment & Message is attached below
                Jun 16, 2022
                Complaint marked as Resolved 
                Refund was issued.
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Verified Support
                Jun 15, 2022
                NSDL e-Governance Infrastructure Customer Care's response                 Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
                Jun 15, 2022
                Updated by princemen                 Refund is issued. Thank you so much
                Verified Support
                Jun 17, 2022
                NSDL e-Governance Infrastructure Customer Care's response                 Thank you for acknowledging.
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                  A
                  Annasahebagouda
                  Jun 12, 2022
                  Resolved
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                  Resolved

                  PAN pending please solve this i require pan urgently
                  Jul 16, 2022
                  Complaint marked as Resolved 
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Verified Support
                  Jun 15, 2022
                  NSDL e-Governance Infrastructure Customer Care's response                   Inconvenience caused is highly regretted. We are following up with Income Tax Department for the earliest resolution.
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                    J
                    Jenism
                    from Theni, Tamil Nadu
                    Jun 11, 2022
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                    Address: Tamilnadu

                    My name is Jeneeth from Tamilnadu. I have updated my Pancard, and they deliver by Trackon. I have received message as, i card will delivered by Trackon AWB[protected]. When i am checking in Trackon website, its shows as invalid number. Please resolve my problem.
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    View replies
                    Inconvenience caused is highly regretted. Kindly provide us with your PAN/Acknowledgement number to check the status.
                    Reply
                    We are still waiting for your response. Please write us at [protected]@proteantech.in Our team will be happy to help you.
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                      A
                      Asritha Batchu
                      Jun 11, 2022
                      Resolved
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                      Resolved

                      I tried to fill the pan application through the nsdl website and selected the e-sign verification process. and after filling all the required details it taken me to payment page and i have made my payment using paytm.
                      The payment got deducted and it took me to 'your request cannot be processed, please try after sometime'. I am not able to proceed further.
                      Aug 8, 2022
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Verified Support
                      Jun 15, 2022
                      NSDL e-Governance Infrastructure Customer Care's response                       Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
                      Verified Support
                      Jun 17, 2022
                      NSDL e-Governance Infrastructure Customer Care's response                       We are still waiting for your response. Please write us at [protected]@proteantech.in Our team will be happy to help you.
                      Verified Support
                      Jun 22, 2022
                      NSDL e-Governance Infrastructure Customer Care's response                       We hope your concern is resolved now and for any further query, kindly write us at [protected]@proteantech.in
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                        R
                        rajatguptax
                        Jun 10, 2022
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                        Hi Team,

                        I was paying the amount of PAN card creation but transaction got failed and amount was deducted from my bank. This happened two times that INR 106.90 is deducted with same error"your request cannot be processed.please try after some time using returing user option in Login Page.".

                        Please look into this issue for refund as Temporary Token number is also not generated after failed payment.

                        1) UPI reference id for 1st failure:[protected]

                        2) Transaction id for 2nd failure:009842015910062022211201654875720675

                        Thanks & Regards,
                        Anuradha Gupta
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        View replies
                        Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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                          P
                          Partha\'s Musical Sampan
                          Jun 10, 2022
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                          Hello
                          I have created the nps account of tier - 1 type. And pran is also generated. The number is[protected]. But while setting ipin or while login, i am getting error as pran not found in database.
                          PLEASE solve this issue
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                          Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                            A
                            Amisha0106
                            from Mumbai, Maharashtra
                            Jun 9, 2022
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                            PAN card payment done by using UPI 2 times but the site is showing payment failed, but amount is debited and still not refunded. First time payment done at 21:51 hrs on 9 June, 2022, and second time payment done at 22:10 hrs on 9 June, 2022. Both times, paid the amount of 106.90
                            Token no- [protected]
                            Name- Amisha Singh
                            UPI ID for 1st transaction[protected]
                            UPI ID for 2nd transaction[protected]
                            Pls refund as soon as possible so I can continue with my application for PAN.
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            View replies
                            We sincerely regret the inconvenience caused. Kindly DM your PAN / application acknowledgement / Token number or other transaction details of your concern. We shall revert with status thereon.
                            Reply
                            We are still waiting for your response. Please write us at [protected]@proteantech.in Our team will be happy to help you.
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                              A
                              Ajeshs
                              from Nalanchira, Kerala
                              Jun 9, 2022
                              Resolved
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                              Resolved

                              Dear Sir/Madam,

                              I applied for PAN card on NSDL portal, token number [protected] and also paid the payment of Rs: 106.90.
                              The payment got deducted and it took me to 'your request cannot be processed, please try after sometime'. attached my google pay receipt with this. Please refund the deducted amount as soon as possible.
                              Jul 24, 2022
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Verified Support
                              Jun 13, 2022
                              NSDL e-Governance Infrastructure Customer Care's response                               This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
                              Verified Support
                              Jun 16, 2022
                              NSDL e-Governance Infrastructure Customer Care's response                               We request you to refer our response sent from the email ID [protected]@proteantech.in for your reference.
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                                P
                                Pratham5432
                                from Rania, Haryana
                                Jun 9, 2022
                                Resolved
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                                Resolved

                                Your application is under process at TIN Facilitation Center (TIN FC) where you have made the application. While processing your application, following discrepancy(ies) has/have been noticed. Kindly contact the TIN FC[protected]/46/47/48/49 for details:

                                Applicant's first name/middle name/last name mismatch with "Name to be printed on card" .Acknowledgment number [protected]
                                Jul 24, 2022
                                Complaint marked as Resolved 
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Verified Support
                                Jun 13, 2022
                                NSDL e-Governance Infrastructure Customer Care's response                                 Inconvenience caused is highly regretted. Please let us know your email id.
                                Verified Support
                                Jun 16, 2022
                                NSDL e-Governance Infrastructure Customer Care's response                                 We are still waiting for your response. Please write us at [protected]@proteantech.in Our team will be happy to help you.
                                Verified Support
                                Jun 22, 2022
                                NSDL e-Governance Infrastructure Customer Care's response                                 Your PAN application is marked for discrepancy due to following reason - Applicant's first name/middle name/last name mismatch with Name to be printed on card.
                                We request you to contact TIN Facilitation Center (TIN FC) where you have made the application.
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                                  R
                                  ritshshah
                                  Jun 9, 2022
                                  Resolved
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                                  Resolved

                                  Hello, my name is Ritesh. I have not received the first time login details or instructions to set password / TPIN / IPIN for my PRAN account. I am unable to reset the password using my PRAN and DOB but it shows "unauthorized user" error. I have also paid 1000 rupees during registration for which I have not received any receipt and since I am not able to login to online NSDL portal, I am not able to check where this 1000 rupees has gone or deposited. I am also expected to receive my NPS account number. When all these details will be shared? if there is any timeline to wait then why this information is not available on the website or communicated to the subscriber?
                                  I will not share any details related to PRAN or personal details in this platform. If the NSDL personnel wants to help then please share the direct nodal or zonal officer number and address for Chennai.
                                  Please expedite.
                                  Jul 30, 2022
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jun 13, 2022
                                  NSDL e-Governance Infrastructure Customer Care's response                                   Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                                    Y
                                    ytyash
                                    from Kakinada, Andhra Pradesh
                                    Jun 8, 2022
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                                    Address: KAKINADA

                                    I applied for the pan card approx one month before and paid the fees through my debit card but the e-kyc failed due to which it displyed the following message :
                                    Your e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days.
                                    now its been over a month but neither the refund has come nor e-kyc has completed.
                                    Please refund my money. Details are given below:
                                    TOKEN NO. [protected]
                                    DOB: 14/09/1992
                                    NAME : KUNCHE JAYALAKSHMI
                                    E MAIL: YTYASH.[protected]@GMAIL.COM
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    View replies
                                    We sincerely regret the inconvenience caused. Kindly DM your PAN / application acknowledgement / Token number or other transaction details of your concern. We shall revert with status thereon.
                                    Reply
                                    We are still waiting for your response. Please write us at [protected]@proteantech.in Our team will be happy to help you.
                                    Reply
                                    We hope your concern is resolved now and for any further query, kindly write us at [protected]@proteantech.in
                                    Reply
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                                      P
                                      Pradeepakihm
                                      Jun 8, 2022
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                                      I am able to login in my account but unable to contribute.whenever I was trying to contribute message comes as payment gateway not selected. Kindly check and do the needful. Regards, Pradeep Kumar sah
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Jun 13, 2022
                                      Updated by Pradeepakihm                                       It has not been fixed yet.
                                      View replies
                                      Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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