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NSDL e-Governance Infrastructure Complaints & Reviews

www.nsdl.co.in

3.5

Updated: Jun 20, 2026

Complaints 5319

Resolved

3581

Unresolved

1738

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NSDL e-Governance Infrastructure reviews & complaints page 23

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I performed all the steps and even payed the required amount for my pan card still not received any conformation.
Please resolve this issue as soon as possible.

token no - [protected]
email- [protected]@gmail.com
DOB - 23/03/2003

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Aug 23, 2022

Verified Support

We request you to submit your query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.

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Amount deducted twice for reprint of pan, but transaction is not successful, payment made on 15th Aug 2022.

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Aug 23, 2022

Verified Support

Inconvenience caused is highly regretted. We request you to submit query along with required details at http://bit.ly/3zyuUKm or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.

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Dear sir,

I subscribed a atal pension yojana (Apy) account and paying the monthly amount since last month and getting yearly statement trough letter.

while i trying to login my account through website my PRAN number is showing invalid, Kindly help on this.

Name : VIKRANTH M
PRAN NUMBER :[protected]
MOBILE NUMBER [protected]
EMAIL ID : [protected]@gmail.com

Please do the needful

Thanking you,

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Aug 18, 2022

Verified Support

Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.

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While logging into the nps getting pran doesn't found in the database

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Aug 18, 2022

Verified Support

Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.

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I went to this website(https://www.onlineservices.nsdl.com/paam/requestAndDownloadEPAN.html) and tried to get my pan through the acknowledgement number, but it's not working and instead gives the some error and asks me to try again after some time, I waited for a day and tried it again, it still have me the same error... What is going on? I've tried every way and also reached out to nsdl service and they still did not give me any satisfying answer. Instead they redirected me to a chatbot which was not at all useful.

Can someone help me out with getting the PAN card number?

Sep 24, 2022

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Aug 23, 2022

NSDL e-Governance Infrastructure Customer Care's response Thank you for contacting Protean (formerly NSDL e-Gov). We request you to submit your query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.

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Dear sir,

I Niladri roy subscribe NPS Trust account Pran[protected] which has been activated on 12/08/2022 with contribution of Rs 500

contribution Receipt no:[protected]

but after Trying several Times of Login it shows "Invalid PRAN" And after that when i have to Generate IPIN then it Shows "Unauthorized User"

I have submitting Documents please check.

Kindly do the needful

Thanking you,

Regards
Niladri Roy

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Aug 18, 2022

Verified Support

Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.

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Dear sir,

I subscribe a atal pension yojana (Apy) account ( Pran no[protected] which has been activated on 19/09/2021

My monthly subscription of rs. 824

when I check my pran no.in database of apy, but there is a message "invalid pran no."

Please do the needful

Thanking you,

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Aug 18, 2022

Verified Support

Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.

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Address: Village Dhani Kojinda

Abhi tak mera pan card nahi aaya h muje jrurat h . My pan number-esnpa6516g

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Aug 10, 2022

Verified Support

Thank you for contacting Protean (formerly NSDL e-Gov). We request you to submit your query along with required details at https://bit.ly/3zjuUKm or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.

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I have applied for TAN on 21st July, and the signed document for Acknowledge Number also received at NSDL on 23rd July.

Ack No: [protected].

But for more than 10 days, it showing Under Process at Income Tax Department.

I have to deduct TDS, as i am buying from NRI. he is here only for the registration and deed signing purpose. It has become very difficult.

If i fail to pay the TDS, i will be made responsible. but i am getting delayed due to this non allotment of TAN number after so manyd days.

Kindly do the needful.

Sep 17, 2022

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Aug 10, 2022

NSDL e-Governance Infrastructure Customer Care's response Thank you for contacting Protean (formerly NSDL e-Gov). We request you to submit your query along with required details at https://bit.ly/3zjuUKm or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.

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I applied for the pan card through UPI but the eSign/e-KYC failed and it shows
Your e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days.
TOKEN NO.[protected]
DOB:- 13/07/2003
NAME:- MOHAMEED ABDUL SABOOR AFFAN
EMAIL:-SABOORAFFAN[protected]@gmail.com

Sep 10, 2022

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Aug 10, 2022

NSDL e-Governance Infrastructure Customer Care's response Thank you for contacting Protean (formerly NSDL e-Gov). We request you to submit your query along with required details at https://bit.ly/3zjuUKm or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.

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After making payment on enps nsdl website during registration, I am not able to log in and is giving below error:

The response from the Payment Gateway for the payment attempt against this acknowledgement number is awaited. We request you to wait for the re-try of payment process for registration in NPS #

Acknowledgement Number: 11231068
Acknowledgement Date: 23/07/2022

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V

vaishnavaman

Aug 6, 2022

My 5044 Rs is debited. Please help with the resolution

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Address: Dr.no.14-59-8/5, valivulu vaari street, morris peta, Tenali, Guntur District, Andhra Pradesh.

I did an online transaction for applying pan card. But after transaction I got a message like this:
Your eSign/e-KYC based request has failed hence you cannot proceed the application with eSign/e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days.
I would like to know the reason why the application can't be passed and an early refund.

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Aug 9, 2022

Verified Support

Thank you for contacting Protean (formerly NSDL e-Gov). We request you to submit your query along with required details at https://bit.ly/3zjuUKm or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.

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Dear Sir/Ma'am

I have not received my pan card yet which was dispatched on 26-Jul-2022 and when i tracked the delivery status on courier service website [trackon.in] it is saying that the pan card has been delivered with signature but no courier agent came to deliver they stated false information on their website that i got my pan card which is absolutely false.

Consignment No:[protected]

Kindly consider my complaint and get my pan card delivered to my doorstep.

thank you.

Aug 3, 2022

Complaint marked as Resolved

after calling courier service they delivered my pan card on the same day.

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Aug 04, 2022

NSDL e-Governance Infrastructure Customer Care's response This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.

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Website: enps.nsdl.com

I was making my first payment to NSDL-CRA for NPS account opening.
2500 payment got deducted from my bank account but on payment screen i got error.
UPI ref no:[protected]

Sep 3, 2022

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Aug 02, 2022

NSDL e-Governance Infrastructure Customer Care's response Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.

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Sir my pran number is showing invalid in esalary account please resolved it as i am getting problems in getting my salary.
But when i login through pran & password they show status as active.
Kindly do the needful so that i can easily get my salary by linking esalary account with pran.
please help me what to do in this case.

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Aug 2, 2022

Verified Support

Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.

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I filled the form and all necessary details for the pan number AEIPP0356A

EKYC failed twice and payment was being deducted twice.

I really don't understand what is the issue ?

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Address: WARD NO.13 AABADIPURA ,POST-KALAAKHAR, ITARSI,DISTIC-HOSHANGABAD, MADHYA PRADESH ,PIN 461111,

Our e-KYC /e-Sign based request has failed hence you cannot proceed the application with e-KYC /e-Sign mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days.

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Aug 3, 2022

Verified Support

Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.

NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Aug 10, 2022

Verified Support

We are still waiting for your response. Please write us at [protected]@proteantech.in Our team will be happy to help you.

NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Aug 11, 2022

Verified Support

We hope your concern is resolved now and for any further query, kindly write us at [protected]@proteantech.in

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Address: ward no 09,near jjain darvaja agar malwa 465441

Website: nsdl

Pan card no fzrpb3446l
& trackon awb[protected].
I have not received my pan card till yet, . I tracked my status its showing delivery at shipment location. But i call them trackon agent indore they said on 22/7/22 we dispatched on shajapur location i call them shahjapur agent they are saying we have not received any document on name of shahnaj warsi. Its request u to send my pan card or please re send it by other courier service don not send by trackon. Do the needful

Sep 13, 2022

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Aug 01, 2022

NSDL e-Governance Infrastructure Customer Care's response This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.

Verified Support

Aug 03, 2022

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.

Verified Support

Aug 11, 2022

NSDL e-Governance Infrastructure Customer Care's response We request you to refer our response sent from the email ID [protected]@proteantech.in for your reference.

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I have opened NPS account with paytm money and have contributed into to it two times.

My company provide the facility of cooperate NPS. When I asked my company to add my contribution to cooperate NPS while giving paytm generated PRAN they are not saying we can't contribute since that PRAN is not created from NSDL so you need to shift it to NSDL.

Please let me know the step

Sep 3, 2022

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Aug 01, 2022

NSDL e-Governance Infrastructure Customer Care's response Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.

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My tracking no.[protected]
When I check status it's showing delivered on[protected] at boriwali but my communication address is Bhayandar 401101 and I m not received delivery yet .please delivered my pan card earliest possible.

Sep 13, 2022

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Aug 10, 2022

NSDL e-Governance Infrastructure Customer Care's response We hope your concern is resolved now and for any further query, kindly write us at [protected]@proteantech.in

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Jul 29, 2022

Verified Support

Inconvenience caused is highly regretted. Kindly provide us with your PAN/Acknowledgement number to check the status.

NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Aug 3, 2022

Verified Support

We are still waiting for your response. Please write us at [protected]@proteantech.in Our team will be happy to help you.

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