NSDL e-Governance Infrastructure Complaints & Reviews

To,
Nsdl
Date: 31/mar/2017
Sir,
I did not get my pan card due to unavailability at home pan no [ hrjps3698d ]
Applicant name : saravanan
Consignment no.: [protected] (Blue dart)

I have applied for the pan card in the month of january. The pan card is been delivered to the mentioned address but due to unavailability in home. Pan card has been returned back to mumbai.
The pan card is been dispatched through bluedart courier way bill number : [protected].
I need to give copy of my pan card for bank purpose so kindly dispatch it again as soon as possible.

Thanking you

May 29, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Apr 17, 2017

NSDL e-Governance Infrastructure Customer Care's response Dear saravanan,

Your PAN card has been returned undelivered to NSDL on 30-Mar-2017. The reason for non-delivery as specified by the courier agency is 'Consignee not available'. The same will be re-dispatched shortly.

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Address: Pune, Maharashtra

Website: www.tin-nsdl.com

I had applied for a duplicate PAN card to be issued with a request to change the address in Jan 2017..required fee was paid online and documents sought for the transaction were shared with Income Tax PAN Services Unit(Managed by NSDL e-Governance Infrastructure Ltd), Pune.

Having acknowledged receipt of documents, on 30th March-I received communication that there is discrepancy in my application that supporting documents for address proof/fathers name/identity/date of birth not submitted - while I submitted a passport copy, which is listed as the document for all of the above.

Tried reaching their call centre at[protected] and it's useless while mail responses are pathetically slow.

Please help.

+1 photos

May 23, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Apr 17, 2017

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. Kindly E-mail your PAN related grievance with Acknowledgement number to [protected]@nsdl.co.in

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Address: 411016

Website: www.tin-nsdl.com

Herewith I bring to your kind notice that my mother applied for PAN on 01/02/2017 with Acknowledgement number (N-[protected]) and on February 26th 2017 we received a confirmation mail that NSDL received the regarding documents and the PAN is under process and the status will be intimated to me by email.But till now we didn't received any email regarding Pan and the same status is displayed that Pan is under process.Therefore I request you to kindly look after the query and help me as I am in urgent need of PAN.
DETAILS:
Name of applicant : KASULAMMA MADAGALA
Acknowledgement Number: N-[protected]
Payment Ref. No : 1010003242368010220171925141485957314038

+1 photos

May 20, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Apr 18, 2017

NSDL e-Governance Infrastructure Customer Care's response Dear Kasulamma,

This has reference to the query/complaint raised by you.

The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

For any other clarification/assistance from our side, you may please call us at[protected] or write us on [protected]@nsdl.co.in.

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Address: New Delhi, Delhi, 110096

I applied new pan card and the pan no is-ctzpb2655j and having acknowedgement number is [protected]. One month have been passed but still i didnot get my pan card and status shown that pan has been allotted by income tax department, your pan card is under process at nsdl and will be despatched to you shortly. Due to that only i have faced lot of problem. So i need urgently pan card for my future reference.

May 21, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Apr 17, 2017

NSDL e-Governance Infrastructure Customer Care's response Your PAN card has been dispatched on 29-Mar-2017 by Blue Dart Express Ltd courier vide airway bill no. [protected]

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Address: Mirzapur, Uttar Pradesh, 231302

Website: www.tin-nsdl.com

Sir,
Acknowledgment Number:- Name:-

[protected] PRAMOD KUMAR
[protected] BANDANA SINGH
[protected] GUDDI DEVI
[protected] JAMUNA
[protected] RAJESH
[protected] SHANTI DEVI

इन्होंने इससे पहले कभी भी PAN आवेदन नहीं किए हैं । पर इनका PAN Status

"Income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application"

दिखा रहा है ।
अतः आपसे निवेदन है कि इनका PAN जल्द से जल्द जारी कर कृपा करें ।
धन्यवाद !

May 19, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Apr 18, 2017

NSDL e-Governance Infrastructure Customer Care's response This has reference to the query/complaint raised by you.

The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

For any other clarification/assistance from our side, you may please call us at[protected] or write us on [protected]@nsdl.co.in.

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Address: Faridkot, Punjab, 151205

I applied for PAN before a month ago. Status showing same thing from many days. Please issue my PAN as soon as possible. Details are given below.
Acknowledgment Number : [protected] Name : NASIB KAUR Category : Individual Status :

Income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application.

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Address: 380054

Website: www.onlineservices.nsdl.com

My Ack no. is [protected]

submitted my application on 28.01.2017.

I had sent it through speed post on 31.01.17.

Till date the status is "UNDER PROCESS".

I am not able to contact the no.[protected].

I tried this no. several times.

Please somebody, tell me the status of my PAN CARD.

+1 photos

May 19, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Apr 18, 2017

NSDL e-Governance Infrastructure Customer Care's response Dear Gopal,

This has reference to the query/complaint raised by you.

The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

For any other clarification/assistance from our side, you may please call us at[protected] or write us on [protected]@nsdl.co.in.

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R

ramakantharao

Mar 30, 2017

I tried to do contribution through eNPS. The transaction got failed, but money debited from my account.

Transaction Reference Number:[protected]
ACK number: 12994360
Transaction Date:[protected]:59:20

From Bank: Axis Bank

Change / Correction in PAN Card - Comment #2691342 - Image #0

Change / Correction in PAN Card - Comment #2691342 - Image #1

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NSDL e-Governance Infrastructure Customer Care's response, Apr 13, 2017

Verified Support

Dear Ramakantha,

This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://cra-nsdl.com/CRA/cgmsMenuOnloadForSub.do, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address:
NSDL e-Governance Infrastructure Ltd.
1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai – 400013
We thank you for being our valuable subscriber and giving us an opportunity to serve you better.

V

vikaseywuwuaju

from Zamania, Uttar Pradesh

Mar 30, 2017

Sir meine ekyc se pan apply kiya lekin adhaar me number register nahi hone ke karan mera pan application submit nahi ho paya to sir mera 116 rupees kab tak refund ho jayega.

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NSDL e-Governance Infrastructure Customer Care's response, Apr 17, 2017

Verified Support

To help resolve your query/concern, reach us on [email protected]

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Address: Pune, Maharashtra

Website: www.tin-nsdl.com

Dear Sir/Madam,
My name is Balraj. I Applied for PAN through online on 16.02.2017. The acknowledgement No generated is [protected]. I sent the supporting documents through Speed Post which was delivered to NSDL on 22.02.2017 (Found by Tracking). Thereafter, I received a mail on 09.03.2017 stating that the supporting documents was received by NSDL. But, till now I had neither received PAN number or PAN Card. Please, check the same and process the same at the earliest so as to make it possible for me to apply for Bank Account.

Yours faithfully,
Balraj. C

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Address: Mumbai City, Maharashtra, 400013

Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

I am applied for new pan card using the https://www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

for paperless application.

My account has been debited on 13/03/2017 and after successful payment there is an error message that your application could not be processed due to an error.
My Token no. is [protected].

I am received a pop up message that you will get the refund within next 7 days but didn't received the refund amount even more than 15 days lapsed.

How digital India compaign will succeed in India where there is no sytem to refund the amount within the stipulated time.

There must be passed a strong law to tackle such cases since such persons are didn't understand the value of others money.

so there should be proper system to tackle them.

+3 photos

May 19, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Apr 18, 2017

NSDL e-Governance Infrastructure Customer Care's response This has reference to the query/complaint raised by you.

The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

For any other clarification/assistance from our side, you may please call us at[protected] or write us on [protected]@nsdl.co.in.

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Address: Mumbai City, Maharashtra

We have applied for PAN of our Firm namely Wisbee Consultants (Ack No:- [protected]) online on 17/02/2017 and sent all the documents on 21/02/2017 courier received by you on 22/02/2017 still its around 1 Month and 15 days till date we have not received PAN card.

I have checked online status and its showing documents received application under process from last 1 month.

May 19, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2017

NSDL e-Governance Infrastructure Customer Care's response Your PAN application is processed by NSDL and forwarded to Income Tax Department (ITD) for allotment of PAN. Your PAN Card will be dispatched to you shortly.

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Address: Kozhikode, Kerala, 673005

DEAR SIR,

I HAVE MADE PAYMENT AGAINST TOKEN NO. [protected] THROUGH SBI INTERNET BANKING AND THE REF. NO. HSBI[protected]IGAAXOYBP6 TRANSFER TO

i request you to please provide acknowledgement number for token number [protected] or please refund the deducted amount in to my account

Please refund to the following sbi account

bank name : state bank of india

account holder name : Sabik m

account number : [protected]

branch : Elathur

ifsc code : SBIN0002211

Amount Rupees : 111.60

Regards

Sabik m

May 19, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Apr 18, 2017

NSDL e-Governance Infrastructure Customer Care's response Dear Sabik,

This has reference to the query/complaint raised by you.

The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

For any other clarification/assistance from our side, you may please call us at[protected] or write us on [protected]@nsdl.co.in.

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Address: Mumbai City, Maharashtra

Website: www.onlineservices.nsdl.com/paam

Regarding eSign/EKYC request for PAN card failed for token numbers [protected], [protected]

I have made the payment 117.75 twice on 29-Mar-2017 and Aadhar verification was successful via OTP.

Request you to dispatch the card or refund the amount to my bank account.

Payment reference numbers IICI[protected]
IICI[protected]

Regards
TarikMakhija

May 20, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Mar 29, 2017

RAHUL KUMAR MEENA's response Pencard address par nahi pahuchne ke karn

Mar 29, 2017

RAHUL KUMAR MEENA's response HI
I applied for the reprint of PAN card last year in Nov. I made the online payment but when I check through SMS it says it have been delivered on 04 of March 2017 but when I called to customer care executive they told it has been delivered on 14 of March
They are making clear about it.

Please help me
My aknowlegement # is [protected]
site where i made this transaction is www.tin-nsdl.com

Mar 29, 2017

Updated by tarik62 Dear NSDL governance, none of your customer care number are working [protected]
Regards
Tarik Makhija
[protected]
[protected]@yahoo.co.in

Mar 29, 2017

Updated by tarik62 Tried head office number +[protected] also, not working.
Regards
Tarik Makhija
[protected]
[protected]@yahoo.co.in

Verified Support

Apr 17, 2017

NSDL e-Governance Infrastructure Customer Care's response Dear Rahul,

Your PAN card has been dispatched on 04-Mar-2017 by Registered/Speed Post vide airway bill no. EA[protected]IN. We are following up with concern team for earliest resolution

Verified Support

Apr 18, 2017

NSDL e-Governance Infrastructure Customer Care's response Dear Tarik,

This has reference to the query/complaint raised by you.

The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

For any other clarification/assistance from our side, you may please call us at[protected] or write us on [protected]@nsdl.co.in.

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RAHUL KUMAR MEENA

from Lucknow, Uttar Pradesh

Mar 29, 2017

Vill/ post - bhandodi the- malakhera dis-alwar ( raj)
Name - Rahul kumar meena
Fathers name - Rajesh kumar meena
Mob. - [protected]
Date barth - 20/08/1996

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Address: Kanpur, Uttar Pradesh, 208001

Website: www.onlineservices.nsdl.com

Dear Sir/Maim,
My name is Om prakash Maheshwari and I had applied for Duplicate(Correction) PAN card on 30/01/2017 by making online payment.I got the ack. No. N-[protected]. But till date i.e. even by 29/03/2017, No PAN card received.
I thought it would take around 15-20 days to deliver, but more than sufficient time has passed.
Firstly, I thought due to elections it was taking time, but that is also over.Status Tracker is showing as under :
"We have received the documents with reference to your application for 'New PAN Card or/and Changes or Correction in PAN Data'. Your application is under process with NSDL"
This status is as it is right from the day you had received the physical documents i.e. 09/02/2017.
Kindly deliver it to me ASAP to avoid any hardship to me.
Thanking you,

Your sincerely,
Om Prakash maheshwari

+2 photos

May 19, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Apr 18, 2017

NSDL e-Governance Infrastructure Customer Care's response Dear Om Prakash,

This has reference to the query/complaint raised by you.

The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

For any other clarification/assistance from our side, you may please call us at[protected] or write us on [protected]@nsdl.co.in.

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Address: Jodhpur, Rajasthan, 342603

1. Non receipt of PAN card sent to me [protected] on 27th Feb., 2017 has not reached me. Kindly advise.

2. Non receipt of PAN card sent to me [protected] Pan cardsent on 18th mar., 2017

Both these cards are not tracked on India Post. Normally it takes 10 days time to reach but as you can see the dates, its almost a month and we are unable to track it on Speedpost. kindly look into it or get in touch with India Post.

Thanks

May 18, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2017

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution

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DEAR SIR/MAM,

My Pan card was dispatch by speedpost no-EA[protected]IN, but the postman has return it due to some reason. kindly look into the matter and re dispatch it, so i can receive it. Some financial work has been pending due to non acceptance of pan card, please re dispatch it.Kindly do the needfull.

Acknowledgment Number : [protected]
Permanent Account Number (PAN) : BHXPS2284P
Name : SANTOSH BHAGEL

May 18, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Mar 29, 2017

Updated by Arun kashyap1 Not issuing pan card no.
Acknowledgment Number : [protected]
Name : LATA
Category : Individual
Status :

Income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application. I have applied for new PAN card.Kindly do the needfull to issue the pan card as early as possible on address given on application

Verified Support

Apr 17, 2017

NSDL e-Governance Infrastructure Customer Care's response Dear Santosh,

Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.

Verified Support

Apr 17, 2017

NSDL e-Governance Infrastructure Customer Care's response Dear Santosh,

Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution

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Address: Mumbai City, Maharashtra, 4000013

Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

I use NSDL website to create a new pan card of my neighbor. Temporary Token is [protected]. I use e-kyc option for her Aadhar verification. I have paid an amount of Rs.116.20 using my debit card. MY balance was deducted from the bank on 24/03/2017 but Aadhaar verification was not completed due to not receiving any OTP on their registered Aadhar card mobile no. Now it shows me a message when i am checking the status "Your e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days"where is the amount of my Pan Application?I need my money back.Till now I am not receive the amount.they have to close their website if they can't fix the bugs. This is the true failure of Digital India. Do something for a Change.

Mar 30, 2017

Complaint marked as Resolved

Got my refund thanks

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Mar 28, 2017

Updated by Nj12 not resoulved my problem

Mar 29, 2017

Updated by Nj12 Till not recived the duducted money

Mar 30, 2017

Updated by Nj12 Till not recived the deductd amount

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J

jai mahakal

from Indore, Madhya Pradesh

Apr 17, 2017

I use NSDL website to create a new pan card of my neighbor. Application no is [protected].. I use e-kyc option for her Aadhar verification. I have paid an amount of Rs.116.20 using my debit card. MY balance was deducted from the bank on 17/03/2017 but Aadhaar verification was not completed due to not receiving any OTP on their registered Aadhar card mobile no. Now it shows me a message when i am checking the status "Your e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days"where is the amount of my Pan Application?I need my money back.Till now I am not receive the amount.they have to close their website if they can't fix the bugs. This is the true failure of Digital India. Do something for a Change.

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Address: 410206

Dear sir/madam,

I have applied for atal pension yojana from State Bank of India, BRANCH name -SBI-PANVEL 00448, on

23/02/2017.PRAN NO IS[protected].

But till date APY is not attached with my saving account. monthly amount is not debited from saving

account till date

kindly do the needful.

Regards,

Archana Mishra

May 17, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Apr 13, 2017

NSDL e-Governance Infrastructure Customer Care's response Dear Archana,

This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://cra-nsdl.com/CRA/cgmsMenuOnloadForSub.do, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address:
NSDL e-Governance Infrastructure Ltd.
1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai – 400013
We thank you for being our valuable subscriber and giving us an opportunity to serve you better.

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Address: New Delhi, Delhi, 110086

Website: Indian consumer complant forum

Dear Sir, Namaskar,
Due to some official work I was unable to collect, applied PAN - AATFP4971E for M/S PRANJAL SECURITY SERVICE & REPLACEMENT.
Already I have submitted my application on 07 March 2017.
Therefore, you are requested to RESEND my above said PAN on same address. I shall be highly obliged to you for this act of kindness.

Thanking you sir.

Ashok Solanki -- 106/11 1st Floor, Main Kanjhawla Road, Delhi-110086

May 21, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2017

NSDL e-Governance Infrastructure Customer Care's response Dear Ashok,

NSDL will not be able to re-send the PAN card as we have attempted delivery twice. You are requested to submit a 'Request for New PAN Card or/and Changes or Correction in PAN data'.

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Address: 560055

I have applied for reissue of pan card, i have not received my pan card yet.

Detail of pan card acrnoledgment are :

Acknowledgment number : - [protected]
Permanent account number (Pan) : CBMPP3761J
Category : individual
Status :We have received the documents with reference to your application for 'New PAN Card or/and Changes or Correction in PAN Data'. Your application is under process with NSDL

But i am yet to receive my pan card.

May 22, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Apr 17, 2017

NSDL e-Governance Infrastructure Customer Care's response Dear Pradeep,

Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution

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Address: Ludhiana, Punjab, 141010

Ear sir/madam,
I requested u, plz resend my pancard at following add.
Acknowledge no.[protected]
Name - vedprakash singh
Air bill no = [protected]
Add. House no#212/5/22-a, st no =1,
Back side of golden public school
New gagan nagar,
Giaspura, dhandhari kalan, ludhiana 141014
Mob:[protected], [protected]
Plz, do needful as earlist as possible.

May 18, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2017

NSDL e-Governance Infrastructure Customer Care's response Dear vedprakah,

Your PAN card was returned undelivered to NSDL. The reason for non-delivery as specified by the courier agency is 'Consignee was not available'. The same has been re-dispatched on 04-Apr-2017 by Registered/Speed Post vide airway bill no. EA[protected]IN, at the address for communication.

NSDL e-Governance Infrastructure Complaints & Reviews

File a complaint to NSDL e-Governance Infrastructure

NSDL e-Governance Infrastructure reviews & complaints page 216

Pan card came back to mumbai pan no [ hrjps3698d ] consignment no.: 34113728773 (blue dart).

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Duplicate PAN card issuance with address change

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Regarding Pan Card

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Delay of dispatch pan card

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Pan status is " (itd) database shows that you may have been issued pan in your name. itd yet to inform status of your application."

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Pan number not issued

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Change / Correction in PAN Card

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PAN Number/Card not Received

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Online application for new pan card using Aadhar card details through paperless option

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PAN not received

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Successfully done payment but acknowledgement number didn't get against PAN Application - token. No. 0005039950 dated : 2017-03-17 10:56:44.434

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Regarding esign/ekyc request for pan card failed for token numbers 0005570278, 0005567969

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Non delivery of PAN card

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Delay in receipt of PAN card

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Pan card re dispatch

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Not refunded pan application fee

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Atal pension yojana-new panvel-navi mumbai-sbi

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PAN : AATFP4971E Allotted RETURNED UNDELIVERED

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Pan card not received almost 1 month

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Pan card re dispatch

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