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NSDL e-Governance Infrastructure Complaints & Reviews

3.5
Updated: Dec 13, 2025
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NSDL e-Governance Infrastructure reviews & complaints page 214

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R
Rinkalben B Patel
from Ahmedabad, Gujarat
Apr 6, 2017
Resolved
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Resolved

Address: Kheda, Gujarat, 382330
Website: cra-nsdl

Hi I am bhadresh patel my pran card
No[protected] Due to some reasons my pran card has Blocked pls provide me a new I pin on my email id -
bdpatel.[protected]@yahoo.com
bdpatel.[protected]@gmail.com
Mo- [protected]
Postal Address
E/104, Shreenath Eligance,
Nr-Vrundavan Bunglows,
Opp-Lubi
Nr- SP RING ROAD
Nana chiloda, Gandhinagar
Pin code - 382330
Thanks
+1 photos
May 23, 2017
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Apr 06, 2017
amir@h's response
isse jldi hi update karaye

1000 time i have call your toll free no. but not responce always busy
Verified Support
Apr 19, 2017
NSDL e-Governance Infrastructure Customer Care's response
Dear Bhadresh,

This has reference to the query/grievance raised at “Consumer Forum”.

We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN).

For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://cra-nsdl.com/CRA/cgmsMenuOnloadForSub.do.
Dear sir,

kindly find an attachment file of ackwolegement recipt pan card
i have not apply before this plz issue my pan card as soon as possible

regards,
mohd naeem
saharanpur

I Give my I pin - Comment #2697470 - Image #0
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    P
    prem kumar arya
    from Gopalganj, Bihar
    Apr 6, 2017
    Resolved
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    Address: 844113
    Website: [email protected]

    Dear sir/Madam

    i am mohd.Gulab, I first time offline apply for pan card in UTIIsal Office

    Objection mark[UID Authentication Mismatch ) My application coupon no is U[protected] . UTI Office Saff said that it has been rejected, re-filled the form. So i Can apply for Ekyc NSDL Pan card . acknowledgment no is

    [protected]

    Plz Sir

    You send my Pan card with pan No.

    Regard
    May 27, 2017
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Verified Support
    Apr 25, 2017
    NSDL e-Governance Infrastructure Customer Care's response
    Your PAN application is forwarded to Income Tax Department (ITD) for allottment of PAN. However ITD database shows that you may have been issued PAN in your name. We are following up with ITD for earliest resolution
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      P
      Prasad NSG
      from Bengaluru, Karnataka
      Apr 6, 2017
      Resolved
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      Resolved

      Address: Pune, Maharashtra, 582101
      Website: www.tin-nsdl.com

      I have applied for PAN Card with Ref ID N-[protected] It has been rejected on basis of name/dob/gender mismatch with respect to my Adhara which are accurate to my knowledge and will be attached to this complaint.

      Insufficient information is provided for rejection of application for we will have no idea how to correct.

      Also nsdl doesn't provide a means of regenerating application to verify the data that has been submitted.
      May 26, 2017
      Complaint marked as Resolved 
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Verified Support
      Apr 25, 2017
      NSDL e-Governance Infrastructure Customer Care's response
      Inconvenience caused is highly regretted. To help resolve your query/concern, kindly reach us on [protected]@nsdl.co.in
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        M
        from Kanpur, Uttar Pradesh
        Apr 6, 2017
        Resolved
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        Resolved

        Address: Kurukshetra, Haryana, 136131

        Sir
        My accknowledgement no. [protected]
        Name arjun singh
        S/o jai naryan
        Village bodhi, po. Umri
        Teh. Thanesar distt. Kurukshetra
        Haryana
        I again d/o. Birth proff[protected]
        Submit. By speed-post
        Ondate 11 march 2017
        But my pancard not received
        Please information me

        Mob. No. [protected]
        Or
        Email. [protected]@gmail.com
        Give me anaswer argently
        Thanks you
        May 27, 2017
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Apr 06, 2017
        arunjitha000's response
        PAN Application - token. No. [protected] dated :[protected]:49:29.07 is rejected and a message is shown as rejected and will be refunded in 48 hours. I do not get any refund. Please refund my application money as soon as possible. my account number is [protected]
        Apr 06, 2017
        arunjitha000's response
        This is shown . Please refund me in 7 days

        Verified Support
        Apr 26, 2017
        NSDL e-Governance Infrastructure Customer Care's response
        Dear Arjun,

        This has reference to the query/complaint raised by you.

        The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

        For any other clarification/assistance from our side, you may please call us at[protected] or write us on [protected]@nsdl.co.in.
        Sir
        My pan application was rejected due to my name is not same in the aadhaar card. please refund my application fee.
        Arunjith A
        Nambiady House
        Mayanad p o
        Kozhikode 8

        About d/o birth proof again submit - Comment #2696282 - Image #0
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          V
          vp096715
          from Kolkata, West Bengal
          Apr 6, 2017
          Resolved
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          Resolved

          Address: 411016
          Website: tin.tin.nsdl.com/pantan/StatusTrack.html

          DEAR ALL,
          I have Applied for change in pan card vide acknowledgment no. [protected] in feb 2017 and it was received by PAN NSDL office pune on 21st feb 2017. Normally, it takes 10-15 days to update and dispatch new pan card, but it been 1 month and 15 days now, they have not updated and issued new pan card. Moreover, i called in their customer care number 5 times but everytime they assure me that ur pan application will be verified and updated within 4 to 5 days.but still they have not issue the card.It was bit urgent.
          kindly resolve..
          May 27, 2017
          Complaint marked as Resolved 
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Verified Support
          Apr 26, 2017
          NSDL e-Governance Infrastructure Customer Care's response
          This has reference to the query/complaint raised by you.

          The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

          For any other clarification/assistance from our side, you may please call us at[protected] or write us on [protected]@nsdl.co.in.
          May 31, 2017
          Updated by vp096715
          hello sir,
          it has not yet resolved.i am frustrated now, i think PAN department in sleeping doing nothing...
          May 31, 2017
          Updated by vp096715
          it been 5 month now since application and everytime they are raising useless different query. i have provided all the document asked for, still they are not issuing pan
          May 31, 2017
          Updated by vp096715
          can anyone provide me PAN NSDL higher authority phone number. its most urgent
          Jun 22, 2017
          Updated by vp096715
          hello
          my complaint has not resolved yet
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            A
            Aashish Kapil
            from Chandigarh, Chandigarh
            Apr 6, 2017
            Resolved
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            Resolved

            Address: Mohali, Punjab, 1406-04
            Website: NSDL

            I was calling at all numbers provided at site of nsdl but every single number busy for 10-12 hours continuously...is this a joke
            what kind of management is this..
            no one to answer the calls..
            i applied for pan card on 5th april, 17 and make payment twice from my debit card which was resulting into unable to process but amount was deducted from my account..
            kindly solve this issue and tell me where to contact...
            May 21, 2017
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Verified Support
            Apr 19, 2017
            NSDL e-Governance Infrastructure Customer Care's response
            Inconvenience caused is highly regretted. Kindly E-mail your query to [protected]@nsdl.co.in
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              N
              niyaz.shaikh
              from Mumbai, Maharashtra
              Apr 6, 2017
              Resolved
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              Resolved

              Address: Mumbai City, Maharashtra, 40070
              Website: nsdl pan card

              Dear NSDL Team,

              I have applied online for correction of pan card through EKYC linked and my token number was [protected].

              Dated on 03rd march 2017 i made payment through my credit card and amount was debited through my card but my request has failed due to some reason and as per your promise the amount will be refunded with in 07 working days.. but still those seven days are come to my life.

              kindly refund my amount asap.
              May 21, 2017
              Complaint marked as Resolved 
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Verified Support
              Apr 19, 2017
              NSDL e-Governance Infrastructure Customer Care's response
              This has reference to the query/complaint raised by you.

              The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

              For any other clarification/assistance from our side, you may please call us at[protected] or write us on [protected]@nsdl.co.in.
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                J
                jain rashmi
                from Indore, Madhya Pradesh
                Apr 6, 2017
                Resolved
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                Resolved

                Address: qotu
                Website: Www.consumercomplaints.in

                Dear Sir/Mam
                I have lost my pancard kindly reprint and send it on address mentioned below
                Pan- aubpj7504kk
                Add-79 kanchhedi LAL Jain
                Behind OFJAHDEESH market
                TALABPURA lalitpur
                Uttar Pradesh
                Pin-284403

                Kindly guide me so that I can get back my pancard or also you can provide me any customer care contact by which I can revolve my issue
                Thanks & Regards
                Rashmi Jain
                May 23, 2017
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Verified Support
                Apr 19, 2017
                NSDL e-Governance Infrastructure Customer Care's response
                Dear Rashmi,

                Please refer URL https://www.tin-nsdl.com/services/pan/pan-index.html for detailed procedure to apply PAN Card
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                  P
                  Pawananangmgr
                  from Mamit, Mizoram
                  Apr 5, 2017
                  Resolved
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                  Resolved

                  Address: 854105

                  Sir,
                  I am pawan anand from central bank of india, salmari, Katihar.My PRAN NO-
                  [protected].please reset OR SEND MY PRAN PASSWORD DUE TO My mobile number [protected](RIM) AND EMAIL [protected]@gmail.com blocked & closed.so
                  Please send or reset my new password & unlock my pran account.or reply me how can I reset my account.
                  My new mobile no-[protected] & email
                  Id- [protected]@gmail.com

                  Thinking you
                  Your faithfully
                  PAWAN ANAND
                  CENTRAL BANK OF INDIA
                  PRAN NO[protected].
                  e-mail id- [protected]@gmail.com
                  May 20, 2017
                  Complaint marked as Resolved 
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Apr 05, 2017
                  Updated by Pawananangmgr
                  Please urgent
                  Verified Support
                  Apr 13, 2017
                  NSDL e-Governance Infrastructure Customer Care's response
                  Dear Pawan,

                  This has reference to the query/grievance raised at “Consumer Forum”.

                  We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID.

                  For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://cra-nsdl.com/CRA/cgmsMenuOnloadForSub.do.
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                    N
                    from Anand, Gujarat
                    Apr 5, 2017
                    Resolved
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                    Resolved

                    Address: 332404
                    Website: www.nsdl.co.in

                    Acknowledgment Number : [protected]
                    Name : SHARDA DEVI
                    Category : Individual
                    Status : Income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application.

                    Why it is showing pending status. i have never applied for pan card before. it is the first time i am applying. please resolve this problem and allot a pan card.
                    May 30, 2017
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Verified Support
                    Apr 26, 2017
                    NSDL e-Governance Infrastructure Customer Care's response
                    Dear Sharda,

                    Dear Sir/ madam,

                    This has reference to the query/complaint raised by you.

                    The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

                    For any other clarification/assistance from our side, you may please call us at[protected] or write us on [protected]@nsdl.co.in.
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                      A
                      anr_1945
                      from Ernakulam, Kerala
                      Apr 5, 2017
                      Resolved
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                      Resolved

                      Address: 600097
                      Website: INCOME TAX PAN SERIVICE UNIT

                      SHRUSTI SMART INFRASTRUCTURE CONSULTANT IS A NEW COMPANY INCORPORATED with LLP Identification number AAI-4663 with registered address as given below.
                      4, Rams Nagar, Pappanaicken puthur, Coimbatore -641041.
                      I applied for allotment of Permanent Account as early as in[protected]. But I was not at station for some time. I am now on camp at Chennai. I request that the fact of allotting Permanent Account my kindly be sent to me to the address given below.
                      NAGARAJU. A,
                      E 307, TVH Parkvilla Apartment,
                      Vinayaga Nagar,
                      Oggiyam thoraipakkam,
                      CHENNAI - 600097.
                      Mob: +91 [protected].
                      May 20, 2017
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Verified Support
                      Apr 19, 2017
                      NSDL e-Governance Infrastructure Customer Care's response
                      Kindly provide us with your 15 digit PAN acknowledgement number to check the status.
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                        H
                        HARIPUSHP SHARMA
                        from Noida, Uttar Pradesh
                        Apr 5, 2017
                        Resolved
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                        Resolved

                        Address: 411016
                        Website: tin.tin.nsdl.com/tan/servlet/PanStatusTrack

                        I have applied for father's name change of my pan card which has been taken over 1month, but I still have not recived the name change of the same. No status update no one to answer our calles, no reply to Tweets. where do we go and whom to ask?

                        I need the status of the below -

                        Acknowledgment Number : [protected]
                        Permanent Account Number (PAN) : BGNPP026D
                        Name : HARI PUSHP
                        Category : Individual
                        Status : Your application for 'New PAN Card or/and Changes or Correction in PAN Data' is under process at
                        Income Tax Department.
                        +1 photos
                        May 31, 2017
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Verified Support
                        Apr 26, 2017
                        NSDL e-Governance Infrastructure Customer Care's response
                        Dear Hari,

                        Inconvenience caused is highly regretted. We are following up with ITD for earliest resolution
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                          K
                          Komal Kanabar
                          from Pune, Maharashtra
                          Apr 5, 2017
                          Resolved
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                          Resolved

                          Address: 400101
                          Website: tin.tin.nsdl.com/tan/servlet/PanStatusTrack

                          I have applied for name change of my pan card which has been taken over 2months, but we still have not recived the name change of the same.
                          No status update no one to answer our calles. where do we go and whome to ask?

                          I need the status of the below -

                          Acknowledgment Number : [protected]
                          Permanent Account Number (PAN) : AEBPV3739C
                          Name : KOMAL ASHISH KANABAR
                          Category : Individual
                          Status : Your application for 'New PAN Card or/and Changes or Correction in PAN Data' is under process at
                          NSDL.
                          May 22, 2017
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Verified Support
                          Apr 19, 2017
                          NSDL e-Governance Infrastructure Customer Care's response
                          Dear Komal,

                          Inconvenience caused is highly regretted. We are following up with ITD for earliest resolution.
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                            P
                            prakash namdeo sapkal
                            from Bengaluru, Karnataka
                            Apr 5, 2017
                            Resolved
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                            Resolved

                            Address: Jalgaon, Maharashtra, 425001

                            Respected

                            sir,

                            I am Prakash Namdeo Sapkal and My PRAN No.[protected], DOB is 23/02/1983. I Forgot my password then I entered five times wrong password so my account has been locked. now i had not found my password. So please re-issue I-PIN to my address.

                            thank you
                            Yours Faithfully

                            Prakash Namdeo Sapkal,
                            Anjana Niwas,
                            Yogeshwar Nagar,
                            Old Khedi Road,
                            Jalgaon - 425001
                            Maharashtra.
                            my mo.: [protected]
                            May 14, 2017
                            Complaint marked as Resolved 
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 13, 2017
                            NSDL e-Governance Infrastructure Customer Care's response
                            Dear Prakash,

                            This has reference to the query/grievance raised at “Consumer Forum”.

                            We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID.

                            For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://cra-nsdl.com/CRA/cgmsMenuOnloadForSub.do.
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                              U
                              Uttam Paul
                              from Pilani, Rajasthan
                              Apr 5, 2017
                              Resolved
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                              Resolved

                              Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

                              Dear Sir/Madam,

                              I have the following 2 issues needs to be redressed URGENTLY.

                              1) I received a letter Ref.[protected]/116396950197334991191 dtd. 29.03.17 along with a PRAN CARD, inter-alia, containing an information to send the "Physical application form" within 90 days after registration. Is it required despite e-signed made by me???

                              2) While trying to contact over toll free [protected], it was asking user-id & the same been put by me as PRAN no. but answer shows as wrong despite with the same PRAN no. i got registered in IPIN.

                              Thanks & Rgds
                              Uttam Paul
                              May 14, 2017
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 13, 2017
                              NSDL e-Governance Infrastructure Customer Care's response
                              Dear Uttam,

                              This has reference to the query/grievance raised at “Consumer Forum”.

                              We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN).

                              For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://cra-nsdl.com/CRA/cgmsMenuOnloadForSub.do.
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                                S
                                from Pune, Maharashtra
                                Apr 5, 2017
                                Resolved
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                                Resolved

                                Address: Gandhinagar, Gujarat, 382421
                                Website: NSDL

                                I have not received my PAN though it has been released a long back. Post AWB : EA[protected]IN, status showing courier returned. Kindly let me know what next to do. Despite calling many times to the concerned department and courier company, have not received any response from their side. Request you to kindly guide and courier it once again.

                                PAN NO : APSPY5267Q
                                May 20, 2017
                                Complaint marked as Resolved 
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Verified Support
                                Apr 19, 2017
                                NSDL e-Governance Infrastructure Customer Care's response
                                Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution
                                I applied application for new pan and send document February2017 but not still allotted pan no and not receive pan card.
                                Himanshu Gaur
                                Acknowledge ment no [protected]
                                Hanumangarh
                                NSDL e-Governance Infrastructure Customer Care's response, Apr 19, 2017
                                Verified Support
                                Dear Himanshu,

                                Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.
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                                  S
                                  sanjim
                                  from Raia, Goa
                                  Apr 4, 2017
                                  Resolved
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                                  Resolved

                                  Address: Pune, Maharashtra, 411 016
                                  Website: [email protected]

                                  REF .
                                  Acknowledgement Number :[protected]

                                  Name .MARYAMBI NARUDDIN HODEKAR

                                  Father's Name. FAKIRA BABA BHATKAR

                                  Date of Birth/Incorporation.15/06/1968

                                  Payment details* Online Payment
                                  Category:Individual
                                  Status:

                                  We have received the documents with reference to your PAN application. Your application is under process with NSDL

                                  DEAR, SIR/ MADAM
                                  THE ABOVE MENTIONED DETAIL OF PAN APPLICATION IS PENDING OR IS UNDER PROCESS IN YOUR CONCERN DEPT I WANT TO KNOWN ITS STATUS. AS 20 DAY PAST EVEN AFTER PHYSICAL DELIVERY BEEN MADE FOR REQUIRED DOCUMENT NECESSITATED AND PLS ACKNOWLEDGE ME WHEN I RECEIVE MY PAN CARD FOR SAME.
                                  REGARDS
                                  MARYAMBI NARUDDIN HODEKAR.
                                  CONTACT [protected]
                                  EMAIL. sana.[protected]@gmail.com
                                  May 21, 2017
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Mar 30, 2017
                                  mythri prabhu's response
                                  [protected]
                                  Verified Support
                                  Apr 19, 2017
                                  NSDL e-Governance Infrastructure Customer Care's response
                                  Dear Maryambi,

                                  This has reference to the query/complaint raised by you.

                                  The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

                                  For any other clarification/assistance from our side, you may please call us at[protected] or write us on [protected]@nsdl.co.in.
                                  Acknowledgment Number : [protected]
                                  Name : AJAY JHA
                                  Category : Individual
                                  Status :
                                  Income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application.

                                  I didn't understand status
                                  NSDL e-Governance Infrastructure Customer Care's response, Apr 19, 2017
                                  Verified Support
                                  Dear Mythri,

                                  Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.
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                                    V
                                    vkvindra
                                    from Allahabad, Uttar Pradesh
                                    Apr 4, 2017
                                    Resolved
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                                    Address: 231302

                                    Sir,
                                    Acknowledgment number:- name:-

                                    [protected] pramod kumar
                                    [protected] bandana singh
                                    [protected] guddi devi
                                    [protected] jamuna
                                    [protected] ramvanti devi
                                    [protected] rajesh
                                    [protected] shanti devi

                                    इन्होंने इससे पहले कभी भी pan आवेदन नहीं किए हैं । पर इनका pan status

                                    "income tax department (Itd) database shows that you may have been issued pan in your name. Itd yet to inform status of your application"

                                    दिखा रहा है ।
                                    अतः आपसे निवेदन है कि इनका pan जल्द से जल्द जारी कर कृपा करें ।
                                    धन्यवाद!
                                    May 20, 2017
                                    Complaint marked as Resolved 
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Verified Support
                                    Apr 19, 2017
                                    NSDL e-Governance Infrastructure Customer Care's response
                                    To help resolve your query/concern, reach us on [protected]@nsdl.co.in
                                    Acknowledgment Number : [protected]
                                    Name : CHANDA
                                    Category : Individual
                                    Status :

                                    Income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application.
                                    NSDL e-Governance Infrastructure Customer Care's response, Apr 19, 2017
                                    Verified Support
                                    Dear Chanda,

                                    Income Tax Department (ITD) database shows that you may have been issued PAN in your name. We are following up with ITD for earliest resolution.
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                                      R
                                      rajeevdang
                                      from Mumbai, Maharashtra
                                      Apr 4, 2017
                                      Resolved
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                                      Address: Ambala, Haryana, 133001
                                      Website: tin-nsdl.com

                                      I had applied for correction in my wife’s pan on 16th feb’ 17 for which i received acknowledgement mail on 21st feb’ 17 regarding the documents with reference to application for 'new pan card or/and changes or correction in pan data'. The application is still under process with nsdl. I applied the complete application digitally and to my surprise even after 45 days, same has not been issued. Pls check and confirm by when pan would be issued. (Attached herewith application)

                                      Acknowledgment number: [protected]
                                      Permanent account number (Pan): amqpd8566j

                                      Thanks & regards,
                                      Rajeev dang
                                      Rajeev dang
                                      May 20, 2017
                                      Complaint marked as Resolved 
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Verified Support
                                      Apr 19, 2017
                                      NSDL e-Governance Infrastructure Customer Care's response
                                      Dear Rajeev,

                                      This has reference to the query/complaint raised by you.

                                      The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

                                      For any other clarification/assistance from our side, you may please call us at[protected] or write us on [protected]@nsdl.co.in.
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                                        Z
                                        zoheb7
                                        from Bengaluru, Karnataka
                                        Apr 4, 2017
                                        Resolved
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                                        Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

                                        [protected] Token number
                                        Email ID [protected]@gmail.com

                                        I got automated response that Aadhar card was not matching with details entered.
                                        I entered exactly the same, How is that possible?

                                        Now it says Your e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days. Can you refund immediately/reset application status to try again?
                                        May 21, 2017
                                        Complaint marked as Resolved 
                                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                        Verified Support
                                        Apr 19, 2017
                                        NSDL e-Governance Infrastructure Customer Care's response
                                        Dear Zoheb,

                                        This has reference to the query/complaint raised by you.

                                        The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

                                        For any other clarification/assistance from our side, you may please call us at[protected] or write us on [protected]@nsdl.co.in.
                                        Nov 15, 2017
                                        Updated by zoheb7
                                        I'm waiting. There has been no reply or refund !
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