NSDL e-Governance Infrastructure Complaints & Reviews

Address: Mumbai City, Maharashtra, 400013

Website: npscra.nsdl.co.in

Hi Team

My name is ABHISHEK KUMAR GUPTA and have applied for PRAN on NSDL website and PRAN[protected] has been alloted to me and I had made the min contribution along with esign off.

However have a account with ICICI and during my research incorrectly applied for NPS on their web site but not made any contribution and not signed the docs but without discussion ICICI has also applied a PRAN for me and one more PRAN has alloted to me.

Now the issue is my correct PRAN[protected] is inactive and second PRAN is active however second PRAN is having all wrong details and pending for all verification.

I have requested to your team many time that please activate my correct account and inactive the second account but they are not helpful.

I had a discussion with ICICI as well and they are fine with the de activation.

Please provide your support and activate the correct PRAN account.

+1 photos

May 8, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Apr 07, 2017

NSDL e-Governance Infrastructure Customer Care's response Dear Abhishek,

This has reference to the query/grievance raised at “Consumer Forum”.

We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN).

For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://cra-nsdl.com/CRA/cgmsMenuOnloadForSub.do.

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V

vkvikas

from Noida, Uttar Pradesh

Mar 21, 2017

Dear sir

My Name is Renu Devi my pan card was returned for some reasons please re dispatch my pan card as earlier soon as possible

Acknowledgement Number - [protected]
Name - Renu Devi
Pan No - CVMPD5271K
Mobile No -[protected]

Reply

akgaec2007's [Complaint's author] reply, Mar 22, 2017

Hi Renu,

You need to submit a complaint by click on the option "Submit a Complaint" present on the top of the screen.
You can also place a complaint on cutomer care of NSDL PAN (https://www.tin-nsdl.com/customerfeedback.php)

NSDL e-Governance Infrastructure Customer Care's response, Apr 11, 2017

Verified Support

Hi Renu,

Your PAN card was returned undelivered to NSDL. The reason for non-delivery as specified by the courier agency is 'Consignee was not available'. The same has been re-dispatched on 16-Mar-2017 by Speed Post vide airway bill no. EA222295320IN

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Address: 201309

This is regarding correction of my wife’s existing PAN card. It’s being more than 50 days but I have not heard anything from PAN card department. Despite sending multiple request no body is responding. The phone number which have been given on the website not working.

Request you please intervene in the matter so that she can get the updated PAN card as soon as possible.

May 12, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Apr 11, 2017

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We are following up with ITD for earliest resolution

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B

brucewills

from Mumbai, Maharashtra

Mar 21, 2017

Sir, first time I was going to creat password for I-PIN but fortunately i submitted to Nodal-Office instead of Generate OTP.Now I want to re-set my I-PIN, But it is not re-setting now.

Please follow My error after reset
(1)Pending Reset IPin/Re-Issue of IPin request is already present for this USER ID/PRAN

Reply

NSDL e-Governance Infrastructure Customer Care's response, Apr 7, 2017

Verified Support

This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://cra-nsdl.com/CRA/cgmsMenuOnloadForSub.do, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address:
NSDL e-Governance Infrastructure Ltd.
1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai – 400013
We thank you for being our valuable subscriber and giving us an opportunity to serve you better.

S

Sivaram Mukkapati

from Kottapalli, Telangana

Mar 21, 2017

My pan application money is rejected nd money is not refunded.is there any customer care regarding NSDL web site provide the details to me as early as possible...

Reply

NSDL e-Governance Infrastructure Customer Care's response, Apr 11, 2017

Verified Support

Dear Sivaram,

Inconvenience caused is highly regretted. We request you to send your query/complain at [email protected]

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Address: 282004

I have applied for new PAN card on[protected]. My acknowledgement number is [protected]. I have enclosed the required documents and did a registered post. As of the postal India website my documents have been delivered to NSDL by[protected].

Still my pan status is "Documents have not been received yet". It's too early to complain but I don't want to be too late too.

May 13, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Apr 11, 2017

NSDL e-Governance Infrastructure Customer Care's response Dear Prachi,

This has reference to the query/complaint raised by you.

The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

For any other clarification/assistance from our side, you may please call us at[protected] or write us on [protected]@nsdl.co.in.

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J

jayenthiran

from Periyakulam, Tamil Nadu

Mar 21, 2017

Sir, i apply a pan card. Payment will successfull. But. Adhar id and my address will be not same. So, the pan application is rejected.
So, plz refund my amount.

"Rs.117.35 for BILLDESK-HINB[protected]/NSDLPAN/"

Reply

NSDL e-Governance Infrastructure Customer Care's response, Apr 11, 2017

Verified Support

Dear Jayenthiran,

To help resolve your query/concern, kindly reach us on [email protected] with application details.

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Address: Vadodara, Gujarat, 390022

Sir/madam,
I had applied online for new pan card with correct spelling of my name. The pan card (Afkpc2156e) which i already hold, the spelling of my name is wrong.
I already paid the fee online transaction status - pgs10001-success
Transaction reference number-gsm[protected] payment amount 112.75
Bank reference number-831594 dated 04 sep 16.
I already sent the printout of the online submitted application, hard copies of all the necessary documents as well as uploaded online but all in vain. I have not yet received new pan card with my correct name.
Earlier they were saying that "manualcorrections are not permitted" after lot of correspondence now they are saying that "photograph is not signed across".
All my pan card details are with you as afkpc2156e.
My adhar card number is[protected]Already mentioned in application).
Please intervene.
Hoping response.
Thanks to you.

May 15, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Apr 11, 2017

NSDL e-Governance Infrastructure Customer Care's response Dear Ramesh,

To help resolve your query/concern, reach us on [protected]@nsdl.co.in

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Address: Pune, Maharashtra

Website: tin.tin.nsdl.com

Respected sir/madam
I am rahidmahammed i patel from bharuch, gujarat. I requested online for my pan card. I fill up online process and paid fees too. I receive acknowledgement and payment receipt and its saying that you have to send this things with your documents proof to income tax pan service unit (Pune). I send my acknowledgment, receipt and document proof with sheree nandan courier docket no.[protected] dated[protected] and this courier successfully received on[protected]. Now when i track my pan card status its showing... That we have received the documents with reference to your pan application. Your application is under process with nsdl... I dont receive my pan card yet

Name - patel rahidmahammed inayat
Acknowledgment number : [protected]

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May 21, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2017

NSDL e-Governance Infrastructure Customer Care's response Dear Rahidmahammed,

This has reference to the query/complaint raised by you.

The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

For any other clarification/assistance from our side, you may please call us at[protected] or write us on [protected]@nsdl.co.in.

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Address: New Delhi, Delhi

Website: nsdl. tax information network

Dear sir/madam
I made a request of pan correction vide ack. No. N [protected] on 15 feb 17. Today on 18 mar 17 the status is still pending with nsdl.
Kindly dispatch my corrected pan at the earliest and mail me dispatch acknowledgement at [protected]@gmail.com. Or i'll be resorted to ask the information concerned via rti.
Responsible citizen of india
Aps chauhan

May 13, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Apr 11, 2017

NSDL e-Governance Infrastructure Customer Care's response Dear Abhay,

This has reference to the query/complaint raised by you.

The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

For any other clarification/assistance from our side, you may please call us at[protected] or write us on [protected]@nsdl.co.in

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Address: Pune, Maharashtra, 411 016

Website: tin.tin.nsdl.com/tan/servlet/PanStatusTrack

I had filled online application, payed the required fee and speed posted all the necessary documents. The speed post status shows that the package has been received by nsdl pune on 13/02/2017. The post tracking no. Is rk[protected]in. But, while tracking my pan card status application, it says that they have not received my documents till date. I also tried calling to the customer care no.[protected] which is 24 x 7 always busy. Also tried on other contact no. But not responding to any.
I require my pan card urgently... Please see to the matter. Acknowledgement number is [protected] & name is propheta gustin miranda.
Request you attention & help in this matter since its extemely urgent.

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NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Apr 22, 2017

Updated by francisdias I had filled online application, payed the required fee and speed posted all the necessary documents. to NSDL Pune on 13/02/2017 but still its showing "We have received the documents with reference to your PAN application. Your application is under process with NSDL". The PAN Card it required urgently but still after several follow times to the customer care no.[protected] which is 24 x 7 always busy. Also tried on other contact no. But not responding to any. lease see to the matter. Acknowledgement number is [protected] & name is propheta gustin miranda. Request you attention & help in this matter since its extremely urgent.

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Address: 151205

I have applied 2 Pan cards of my friends, but pan card status showing that pan card are issued by ITD. It is taking too much time. Detail are below..Acknowledgment Number : [protected]
Name : MOHINDER SINGH
Category : Individual
Status :

Income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application.
and
Acknowledgment Number : [protected]
Name : BUTA SINGH
Category : Individual
Status :

Income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application.

Mar 24, 2017

Complaint marked as Resolved

Problem has been solved.Thank you.

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2017

NSDL e-Governance Infrastructure Customer Care's response Thank you for acknowledging that your concern has been resolved.

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T

tahkai

from Kolkata, West Bengal

Apr 22, 2017

Dear sir, i had already apply from last it take too much time to issue my PAN CARD when i track Ack No is it still in the process so why it take much time please send me as soon as possible.
Ack No.[protected]

AYING T WANGSHA

Reply

T

tahkai

from Kolkata, West Bengal

Apr 22, 2017

Dear Sir, Regarding my PAN application for myself and my father it's going to be 2 months still under process only so why its take so much time to complete to allow PAN CARD so please send me as soon as possible.
Thank you

1, N.Joseph Konyak
Ack No. [protected]

2, Aiwang Konyak
Ack No. [protected]

Reply

A

aarudra

from Adoni, Andhra Pradesh

Apr 24, 2017

Respected sir,
I have applied pan card last month.In acknowledge page it shows that we have received your documents your card is under process with nsdl. please, solve my problem as early as possible.

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Address: West Godavari, Andhra Pradesh, 534211

Website: www.tin.tin.nsdl.com

This is sowjanya.. I have applied for new pan card on my pan number hrxps5955r.. As i lost the previous one... One and half month back... My application acknowledgement number [protected]

Iam checking my pancard status at nsdl status track.
. Present status is... Ur application is under process at incometax dept... This status is unchanged since 1 month

Pls make it fast... I need pan card.. For my job process

May 21, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2017

NSDL e-Governance Infrastructure Customer Care's response Dear sowjanya,

Your PAN card has been dispatched on 20-Mar-2017 by Registered/Speed Post vide airway bill no. EA[protected]IN.

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Address: Pali, Rajasthan, IND

Respected sir i submit application form for pan with online facility with tan nsdl side and my token no. [protected] of applicant gnaga transaction no. Iur[protected] dated on[protected] paid rs. 112.75 with bank reference no.[protected]. Due to same some error my application form has rejected by system, therefore no acknowledgement no. Genrated. So i request you refund my application fee amount in my a/c no [protected] or with bank reference no given above

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NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Address: Ahmedabad, Gujarat, 380008

Dear Sir,
I have applied for a new PAN Card in the name of Shivam Shah which dispatched our address in February 2017. I couldn’t receive the PAN Card as our home was closed when the local Post Man reached our home. Later, after couple of days we contact the Post Man regarding the post. He told that he kept with him for four days and returned to the sender address.

Therefore, I requesting your resend my PAN Card to...

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44 found this helpful

36 Comments

Address: 333001

Website: nsdl e-governance

I Pankaj applied for new PAN on 10 feb 2017 .My acknowledgment number is [protected].My application status is "under process at ITD" from last 15 days . I tried to contact NSDL multiple times but there helpline number is not working . it always show line busy and i also sent some mails but no reply . i need pan in my job . my salary got stuck because of this . i don't know what to do.

May 23, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2017

NSDL e-Governance Infrastructure Customer Care's response Dear Pankaj,

Your PAN application is rejected by Income Tax Department (ITD) as Aadhaar card number mentioned in the PAN application already exists for another PAN.Kindly write us at [protected]@nsdl.co.in for further details.

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Address: West Godavari, Andhra Pradesh, 534211

Website: tin.tin.nsdl.com

I have applied for new pan around 40 days ago. I tracked nsdl sited and came to know they have allotted pan number HRXPS5955R. But they are not sending the card to me. i tried to call nsdl pune number but no Responce. I have sent around 30 e-mails but no reply. i called aayakar sampark kendra(ASK) several times but they are not helping at all and suggesting to call nsdl. what i need to do i need pan card immediately. I am facing so many problems because of pan card.please resolve my problem

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May 12, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Apr 11, 2017

NSDL e-Governance Infrastructure Customer Care's response Dear Pavan,

Your PAN card has been dispatched on March 20, 2017 by Speed Post vide AWB no. EA[protected]IN.

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Address: Pune, Maharashtra

Website: www.tinnsdl.com

DOCUMENT NOT RECEIVED
We have not yet received the supporting documents with respect to your PAN application. Kindly submit the requisite documents to NSDL to enable us to process your PAN application at the earliest. For further details, please read the guidelines and instructions or contact TIN Call Center at[protected]

ACK NO. [protected]
NAME : - AMANPREET SINGH

I have submitted the required documentation for the PAN card application through India Post. I have tracked the consignment and it is showing that it was delivered to the NSDL Pune address[protected]

May 13, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Mar 16, 2017

Updated by happy3344 DOCUMENT NOT RECEIVED
Documents not received
I had filled out the online application, payed the required fee and speed posted all the necessary documents. The speed post status shows that the package has been received by NSDL Pune. But, while tracking my pan card status application, it says that they have not received my documents yet. I require my PAN card URGENTLY...please see to the matter. Acknowledgement number is [protected] name hardavinder singh. EXTEMELY URGENT

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Apr 11, 2017

NSDL e-Governance Infrastructure Customer Care's response Dear Amanpreet,

This has reference to the query/complaint raised by you.

The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

For any other clarification/assistance from our side, you may please call us at[protected] or write us on [protected]@nsdl.co.in.

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Address: Pune, Maharashtra, 411016

Website: www.tin-nsdl.com

Hi,

I am Annayappa A aged about 73 years and I have applied for PAN Card. I haven't received PAN card yet and the acknowledgement number is "N-[protected]".
I have sent all the necessary document to the address.
There is no reply from this email id as well [protected]@nsdl.co.in or call does not connect on this number[protected] or the Toll free number [protected] as this asks for user number.
Where od I get this User number. this information was not given while filling the form.

May 17, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Apr 11, 2017

NSDL e-Governance Infrastructure Customer Care's response Dear Annayappa,

Inconvenience caused is highly regretted.Kindly Email your grievance to [protected]@nsdl.co.in

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Address: Faridabad, Haryana, 121002

Dear concern,

I have applied for enps online under acknowledgement number[protected] dated - 10-3-17. My nps account is not credited with the payment however i have made the payment of rs 50000 from my bank by debit card of axis bank limited.

Please check my status and update since i have not been allotted the pran number and my account is also not credited with my contribution till date.

May 10, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Mar 15, 2017

Updated by tarun_gupta35 my details under acknowledgement number[protected] is mobile - [protected], Email - [protected]@yahoo.co.in

Verified Support

Mar 21, 2017

NSDL e-Governance Infrastructure Customer Care's response Dear Tarun,

This has reference to the query/grievance raised by you.

We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID.

For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://cra-nsdl.com/CRA/cgmsMenuOnloadForSub.do.

Mar 24, 2017

Updated by tarun_gupta35 Dear NDSL,

I have tried for phone number[protected] a 100 times but shame on your services, It never gets connected.

Further, Since the transaction has been cancelled, I want to take the refund of the amount paid by me in acknowledgment no[protected] dated - 10-3-17.

It has already been 14 days and no refund has been received by me for the cancelled transaction.

You have the worst ever services, Email complaint system gives me a computer generated fixed reply, which is of no use, Phone number given by you on your website never gets connected.

Pathetic services. Irresponsible company.

I might have to file a complaint to Mr. Modi for my refund i Guess, since i have already made 4 complaints on your online system with no solution.

Thanks

Tarun Gupta
House no 1279
Sector-17
Faridabad-121002
Ph - [protected]

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Address: Udaipur, Rajasthan, 313001

Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

I have applied for online pan card. I did the payment and on the last step my authentication is failed and i got this message

Your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days.

Rs 116 are also debited from my account.
My temporary token is [protected].
Please help me with my pan card as soon as possible.

May 11, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Apr 10, 2017

NSDL e-Governance Infrastructure Customer Care's response Dear Suhail,

This has reference to the query/complaint raised by you.

The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

For any other clarification/assistance from our side, you may please call us at[protected] or write us on [protected]@nsdl.co.in.

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N

Naveen Thanneeru

from Bengaluru, Karnataka

Mar 15, 2017

PAN application acknowledge number [protected] is waiting on TIN facilitation center for long time. Please do the needful and update status asap

Reply

NSDL e-Governance Infrastructure Customer Care's response, Apr 10, 2017

Verified Support

Dear Naveen,

Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.

S

Suhailsheikh24

from Lucknow, Uttar Pradesh

Mar 18, 2017

I didn't get you. Will you please elaborate.

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Address: 411017

Website: www.npscra.nsdl.co.in

Sir,

I open an Atal Pension Yojana (APY) and contribute regularly. But I unable to track my contribution. So, While I trying to create IPIN, system shows an error massage 'PRAN not found in database'. Please resolve the issue as early as possible or send my IPIN password to my Mobile No. or email id.

Name: Gaurav Ashok Dabhade
PRAN:[protected]
Mobile No.[protected]
email id: [protected]@gmail.com

Thanking You

Apr 21, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Mar 21, 2017

NSDL e-Governance Infrastructure Customer Care's response Dear Gaurav,

This has reference to the query/grievance raised by you.

We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID.

For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://cra-nsdl.com/CRA/cgmsMenuOnloadForSub.do.

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Address: Mumbai City, Maharashtra, 400013

Website: www.npscra.nsdl.co.in/contact-us.php

I am unable to make online payment in e-nps via nsdl payment gateway. To get help from the customer care i am continuously dialing the given numbers since last 20 days but either i get an engaged tone or their is no response. My acknowledgement number under e nps is 11245924 and my contact number is [protected]. I hope writing here would be of help to me. I am also putting up the complaint with the union ministry under which nsdl operates.

Apr 21, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Mar 21, 2017

NSDL e-Governance Infrastructure Customer Care's response Dear Anita,

This has reference to the query/grievance raised by you.

We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID.

For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://cra-nsdl.com/CRA/cgmsMenuOnloadForSub.do.

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Address: Muzaffarpur, Bihar, 842001

Respected sir,
I have applied for pan card
Due to some reason i didn't get my pan card. please
Take some immediate action against them.
Thank you.

. my pan card details are:
Aknowledgement no [protected]

Pan no. evppk7636l
Name: neeraj kumar s/o ganga prasad gupta

Address:flat no-305, tara hari apartment, diwan road, muzaffarpur, bihar-842001

Please do needful.

May 11, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Apr 10, 2017

NSDL e-Governance Infrastructure Customer Care's response Dear Neeraj,

Your PAN card was returned undelivered to NSDL. The reason for non-delivery as specified by the courier agency is insufficient address. The same has been re-dispatched on 16-Mar-2017 by Registered/Speed Post vide airway bill no. EA[protected]IN

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L

laxmanaswamy

from Gudivada, Andhra Pradesh

Mar 15, 2017

Please send new nsdl card my pan no BQLPS5029R name KONKI LAKSHMANA swamy dob 18.07.1983

Reply

NSDL e-Governance Infrastructure Customer Care's response, Apr 10, 2017

Verified Support

Dear laxmanaswamy, If you have applied through NSDL e-Governance, then kindly provide us PAN Acknowledgement numbers to check the status.

NSDL e-Governance Infrastructure Complaints & Reviews

File a complaint to NSDL e-Governance Infrastructure

NSDL e-Governance Infrastructure reviews & complaints page 219

PRAN becomes Inactive

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Regarding pan card correction ack no - 206099700006071

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Pan card processing

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Non issuance of corrected pan card

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Pan card not received yet

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Delay in issue of changed/corrected pan card

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Status showing supporting documents with respect to your pan application even after receiving it by speed post

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Delaying in Pan card

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Pan card not received till now

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Pan application rejected

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PAN Card Re-dispatch request

Pan card delay more than one month

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Pan card not Received still

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Nsdl pan card status

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No response on email or Phone

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Nps account under acknowledgement no - 11241775

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Online pan application failure

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Nsdl e-governance infrastructure pran not found in database

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ENPS helpline numbers not responding

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Pan card re-dispatch

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