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NSDL e-Governance Infrastructure Complaints & Reviews

3.5
Updated: Dec 13, 2025
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NSDL e-Governance Infrastructure reviews & complaints page 212

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A
Aswani Sunil
from Mumbai, Maharashtra
Apr 15, 2017
Resolved
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Resolved

Address: Mumbai City, Maharashtra, 421003
Website: tin.tin.nsdl.com/tan/servlet/PanStatusTrack

My wife has applied for name change on pancard on 5th jan 2017 we still haven't received pancard with new name. If we check the status on NSDL website it says "Your application is under process at TIN Facilitation Center. Kindly call[protected]/[protected] for further processing of your application." My Acknowledge no. is [protected], Could you please help me to know why this is stuck in process. I required this urgently as its required for aadhar card and aadhar is required for passport.

Your quick response will be appreciated
Jun 6, 2017
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
May 04, 2017
NSDL e-Governance Infrastructure Customer Care's response
This has reference to the query/complaint raised by you.

The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

For any other clarification/assistance from our side, you may please call us at[protected] or write us on [protected]@nsdl.co.in.
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    G
    govind7777
    from Allahabad, Uttar Pradesh
    Apr 15, 2017
    Resolved
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    Resolved

    Address: Kanpur, Uttar Pradesh, 208001
    Website: www.tin-nsdl.com

    I had applied for TAN number through NSDL. I had received an acknowledgment number to trace its status. The current status says that TAN allotment letter has been dispatched on April 3. But I have not received it yet.

    I had contacted NSDL department for the same through emails and customer care number but they have been neglecting the mails and the customer care tells to contact nearest post office but they are not sharing consignment number.

    I need to know my TAN number on urgent basis, as I have to submit TDS whose last date has already passed. They must tell me my TAN number or atleast share the consignment number which they claim to have dispatched on April 3.

    Acknowledgment Number : [protected]
    Assesee Name : Anoop Garg

    With Regards,
    Jun 4, 2017
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Verified Support
    May 04, 2017
    NSDL e-Governance Infrastructure Customer Care's response
    Your TAN allotment letter has been dispatched on 03-Apr-2017 by post at the address mentioned by you in the application. If you have not yet received your TAN allotment letter, you are requested to visit www.incometaxindia.gov.in and download/print the webpage as proof of your TAN. Alternatively, please call TIN Call Centre at[protected].
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      survval
      from Hyderabad, Telangana
      Apr 15, 2017
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      Address: Mumbai City, Maharashtra, 400013
      Website: www.onlineservices.nsdl.com/paam/endUserLogin.html?type=A

      Hi Team,
      I applied new PAN card through online using NSDL e-Governance (https://www.onlineservices.nsdl.com/paam/endUserLogin.html?type=A).

      I have filled all the information and got the successful authentication, afterwards I have got the following error message even I got the successful authentication. Please let me know what is the status of my PAN application (Tracking Id: [protected])

      Plese find the attached PAN card application error message and do the needful. Iam awaiting for your reply.

      Thanks,
      Suresh
      Mobile: +[protected]
      +1 photos
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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        shahjadkhan73
        from Gurgaon, Haryana
        Apr 15, 2017
        Resolved
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        Address: 321404

        Dear Sir/Madam,

        I had applied with NSDL online for a new Pan Card. The tokan no for my online application is [protected]. My application was rejected stating that

        1) The name mentioned in the application form does not exactly match with the name in the Proof of Residential Address.

        2) Name in Proof of Identity does not contain middle name as mentioned in application.

        Kindly refund my PAN processing fee.

        Hope you will do the needful !!

        Thanking you !!!
        Jun 4, 2017
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Verified Support
        May 04, 2017
        NSDL e-Governance Infrastructure Customer Care's response
        Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution
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          A
          Aishwarya Upadhye
          from Bengaluru, Karnataka
          Apr 15, 2017
          Resolved
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          Resolved

          Address: Pune, Maharashtra

          It's been more than 2 months and I still haven't received my pan card. It says "it's under process at NSDL" and I've been seeing that from a month. How can it be under process for so long ? And when you try calling it either gets disconnected automatically or the line is busy. It's such a disappointment to see such lack of concern from your end. I need my pan card soon.
          Jun 6, 2017
          Complaint marked as Resolved 
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Verified Support
          May 04, 2017
          NSDL e-Governance Infrastructure Customer Care's response
          This has reference to the query/complaint raised by you.

          The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

          For any other clarification/assistance from our side, you may please call us at[protected] or write us on [protected]@nsdl.co.in.
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            L
            LRT
            from Mumbai, Maharashtra
            Apr 14, 2017
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            Address: Pune, Maharashtra, 411016
            Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

            Respected sir/madam,
            I feel like being made to suffer for applying for pan card. I have sent all the relevant documents then what else do they need. The email i have received says that my name and my fathers name should match in the given document, and the document submitted by me were driving license and aadhar card (On multiple verification), self attested and the correction marked in the documents (2 copies of each with application form) have been submitted twice.
            It seems to that the nsdl official are ignorant in my case (Unknown reasons).
            Almost 4 months are about to be passed.
            Either i need the matter to be solved or refer me to the authority who can do the needful in this matter.
            Frustrated and disappointed with the way of working of nsdl... Feels helpless...
            I request you please help me at the earliest since i need my pan card
            Nsdl e-gov vide acknowledgement number : [protected].
            Lolaraknath tiwari
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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              M
              maryd
              from Mumbai, Maharashtra
              Apr 14, 2017
              Resolved
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              Resolved

              Address: Mumbai City, Maharashtra, 400098
              Website: tin.tin.nsdl.com

              I have applied for PAN card more than a month now. The center has already acknowledged the receipt of the documents, yet not received the PAN card.

              Every time i contact the customer care via email (cause their call center doesn't ans call) only reply i get is we are evaluating it.

              Please see in to this matter, since i have to submit the PAN to Bank
              Jun 5, 2017
              Complaint marked as Resolved 
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Verified Support
              May 04, 2017
              NSDL e-Governance Infrastructure Customer Care's response
              This has reference to the query/complaint raised by you. You are requested to write your query/complaint to email ID [protected]@nsdl.co.in, for speedy resolution of grievances mentioning your acknowledgement number or PAN / TAN . Alternatively, you can also send your query/complaint to NSDL e-Governance Infrastructure limited using the following options-

              a. Visit the NSDL e-Gov website and write your query / complaint. The link is https://www.tin-nsdl.com/customerfeedback.php
              b. Reach us at our - TIN Call centre on[protected].
              c. Query / Complaint can also be sent vide letters, letter should be sent on following address.
              NSDL e-Governance Infrastructure Ltd,
              5th Floor, Mantri Sterling,
              Plot No. 341, Survey No. 997 /8,
              Model Colony, Near Deep Bungalow Chowk,
              Pune - 411 016
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                kiranomr
                from Rajahmundry, Andhra Pradesh
                Apr 14, 2017
                Resolved
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                Address: East Godavari, Andhra Pradesh, 533105
                Website: cra-nsdl.com/CRA

                Contribution not reflected in to my account do even after successful deduction from my bank account. Already registered for grievance in Central Record Keeping Agency but the reply was unsatisfactory they told me to directly contact by giving an email address of Central Record Keeping Agency.
                But when I directly mailed it to the Central Record Keeping Agency there again have given the same website link
                which I have done already previously. So I just want to attach the token number of the previous grievance which
                is 10167302.
                May 22, 2017
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Verified Support
                Apr 21, 2017
                NSDL e-Governance Infrastructure Customer Care's response
                This has reference to the query/grievance raised at “Consumer Forum”.

                We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN).

                For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://cra-nsdl.com/CRA/cgmsMenuOnloadForSub.do.
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                  Address: Bangalore, Karnataka, 560016
                  Website: tin.tin.nsdl.com

                  I have applied for pan card acknowledgement no-n[protected] on 05apr 2017 for my mother as she is pensioner require pan card, current status shows your application is under process at tin facilitation center. Kindly call[protected]/46/47/48/49 for further processing of your application.
                  Can i know what is the current status or how do we check it online exact status, thanks....
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                  A
                  anilambhore
                  from Kolkata, West Bengal
                  Apr 12, 2017
                  Resolved
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                  Resolved

                  Address: 733208
                  Website: nsdl cra

                  Sir

                  My name is Anil Keshav Ambhore
                  I am central government Employee

                  My nsdl cra pran account has been locked due to some reason
                  i tried to reset through proper filling application but no responce received yet
                  Then i tried online reset i pin but i dont have registered mob no so only option i have to go through nodal officer

                  I have now acknowledgement number
                  Please help me to reset my pran account

                  Pran no[protected]
                  Ack no [protected]
                  May 21, 2017
                  Complaint marked as Resolved 
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 19, 2017
                  NSDL e-Governance Infrastructure Customer Care's response
                  Dear Anil,

                  This has reference to the query/complaint raised by you.

                  You are requested to register your query/complaint to the link- https://cra-nsdl.com/CRA/cgmsMenuOnloadForSub.do, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address:
                  NSDL e-Governance Infrastructure Ltd.
                  1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai – 400013
                  We thank you for being our valuable subscriber and giving us an opportunity to serve you better."
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                    R
                    Radhika Zutshi
                    from Lucknow, Uttar Pradesh
                    Apr 12, 2017
                    Resolved
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                    Resolved

                    Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

                    Dear Sir/ Madam,

                    With reference to the application no: [protected] for changes in existing PAN, we had sent this application on 8th Feb, 2017 through speed post. This shows delivered and received on 11th Feb, 2017 at NSDL, Pune.

                    After sending several mails, it showed the status as "We have received the documents with reference to your application for 'New PAN Card or/and Changes or Correction in PAN Data'. Your application is under process with NSDL"

                    It has been more than 2 months since the same message is getting reflected.

                    Please help to get the PAN card delivered to me
                    May 27, 2017
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Verified Support
                    Apr 26, 2017
                    NSDL e-Governance Infrastructure Customer Care's response
                    This has reference to the query/complaint raised by you.

                    The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

                    For any other clarification/assistance from our side, you may please call us at[protected] or write us on [protected]@nsdl.co.in.
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                      G
                      gsthethi69
                      from Delhi, Delhi
                      Apr 12, 2017
                      Resolved
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                      Resolved

                      Address: Jaipur, Rajasthan, 302039

                      Dear NSDL,

                      I have applied correction name for PAN on 22.3.2017
                      My form 49A acknowledge number is [protected]

                      When checked online and through message
                      i am getting iinformation as following

                      Your application is under process at TIN Facilitation Center. Kindly call[protected] for further processing of your application.

                      I tried to call to above mentioned number,
                      I am not able to reach it.

                      The problem is i am in a urgent requirement of PAN which has to be updated in migration in GST

                      Please process my application as soon as possible.

                      Regards
                      gurdeep singh
                      May 27, 2017
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Verified Support
                      Apr 26, 2017
                      NSDL e-Governance Infrastructure Customer Care's response
                      Dear Gurdeep,

                      This has reference to the query/complaint raised by you.

                      The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

                      For any other clarification/assistance from our side, you may please call us at[protected] or write us on [protected]@nsdl.co.in.
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                        K
                        Kanchan Maji
                        from Delhi, Delhi
                        Apr 17, 2017
                        Resolved
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                        Resolved

                        Address: 713209

                        Acknowledgement number
                        [protected]
                        Name
                        Lata maji
                        Father's name
                        Durgadas mandal
                        Date of birth/incorporation
                        01/01/1966
                        Payment details*
                        Online payment

                        It is showing that the application is under process for log time...i need it right now...

                        still nsdl website is showing that the application is under process...a lot of time is spent...i did not get any update
                        Jun 5, 2017
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Verified Support
                        May 04, 2017
                        NSDL e-Governance Infrastructure Customer Care's response
                        Dear Lata,

                        Inconvenience caused is highly regretted. We are following up with ITD for earliest resolution.
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                          M
                          Munna lal kushwaha
                          from Mundi, Madhya Pradesh
                          Apr 12, 2017
                          Resolved
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                          Resolved

                          Address: 462003

                          Dear Sir/Madam,

                          I am applying for PAN data correction of my PAN No. : BLIPK0589A through online on 25/02/2017 by acknowledgement No. : N - [protected] dated 25/02/2017.

                          My application with documents is received by tin- NSDL office on 19/03/2017, which is intimated to me by email on same date.

                          I am not receive corrected PAN upto date.
                          Therefore I requested to you that correct PAN data as soon as possible and dispatch it.

                          Thank you
                          MUNNA LAL KUSHWAHA
                          PAN No. BLIPK0589A
                          May 28, 2017
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Verified Support
                          Apr 26, 2017
                          NSDL e-Governance Infrastructure Customer Care's response
                          Dear Munna,

                          This has reference to the query/complaint raised by you.

                          The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

                          For any other clarification/assistance from our side, you may please call us at[protected] or write us on [protected]@nsdl.co.in.
                          Name -Anil Keshav Ambhore
                          Pran no[protected]
                          Ack no for reset pin- [protected]

                          Pls reset my pwd

                          Regards correction of PAN data applying through online by acknowledgement No. : N - 881031218346440 dated 25/02/2017 - Comment #2701619 - Image #0
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                            A
                            Anujs12345
                            from Delhi, Delhi
                            Apr 12, 2017
                            Resolved
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                            Resolved

                            Dear Sir,
                            my self rajendra kumar sharma i had applied for new pan card but i have not received pan card untill now.pan card is returned to nsdl office as on 17/08/2017.
                            so please sir redispatch my pan card at my home address as below
                            Home no.69
                            Village-Sareni
                            Post Office-Sareni
                            Tehsil-Lalganj
                            Dist.-Rae Bareli
                            Uttar Pradesh 229212

                            Pan Acknowledgement no.[protected]
                            May 27, 2017
                            Complaint marked as Resolved 
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 26, 2017
                            NSDL e-Governance Infrastructure Customer Care's response
                            Dear Rajendra,

                            This has reference to the query/complaint raised by you.

                            The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

                            For any other clarification/assistance from our side, you may please call us at[protected] or write us on [protected]@nsdl.co.in.
                            My Pan card no Ezhpk9226g not receive yet
                            PAN Status: PAN has been allotted by Income Tax Department, your PAN card is under process at NSDL and will be despatched to you shortly.

                            This status shown from last 1 month. Please kindly update current status And how long does it take to get my PAN CARD ?
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                              A
                              Avigungun
                              from Noida, Uttar Pradesh
                              Apr 12, 2017
                              Resolved
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                              Resolved

                              Address: 263152

                              Dear sir/madam I applied to pan on[protected] through online. My ack no. [protected]. Category individual. I sent all required documents by post that was received by NSDL on[protected]. But till now my pan application is under process with NSDL.I call to NSDL customer care[protected] many time, E-mail to NSDL many time. But till now my application status is same. Sir/Madam my department block my salary since last four month for pan card. Sir please help me. My financial situation is very weak. Please help me. I hope that you will help me. Thanks again ...
                              May 27, 2017
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 26, 2017
                              NSDL e-Governance Infrastructure Customer Care's response
                              This has reference to the query/complaint raised by you.

                              We would like to inform you that your grievance has been resolved and the status of the same has been sent to the email ID as furnished in PAN application Form

                              For any other clarification/assistance from our side, you may please call us at[protected] or write us on [protected]@nsdl.co.in.
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                                S
                                SatishGulve
                                Apr 11, 2017
                                Resolved
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                                Resolved

                                Address: Hyderabad, Andhra Pradesh, 500077
                                Website: NSDL

                                I have applied for Name corrections in PAN card online using e-sign option on 28-Feb-2017 and received ACK N-[protected]. From past 10 days the status is showing as Your application is under process with NSDL. I do not find any timelines in the NSDL site for issuing the corrected PAN card. Therefore please advice by when NSDL will send my PAN card.
                                May 30, 2017
                                Complaint marked as Resolved 
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Verified Support
                                Apr 26, 2017
                                NSDL e-Governance Infrastructure Customer Care's response
                                This has reference to the query/complaint raised by you.

                                The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

                                For any other clarification/assistance from our side, you may please call us at[protected] or write us on [protected]@nsdl.co.in.
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                                  K
                                  Kumaranuj
                                  from Kanpur, Uttar Pradesh
                                  Apr 11, 2017
                                  Resolved
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                                  Resolved

                                  Address: 208022

                                  Dear sir.

                                  I have apply for new pan card but not recd due to not mention proper address in dispach paper from Mumbai . as per Blue dart courier . So it will Return to Mumbai . Please send the same Pan card .
                                  My pancard No -DOBPM8759C
                                  My Name - Murlidher Mall
                                  Address - G- 553 Gujaini Ratanlal nagar kanpur U.P.
                                  Pincode 208022

                                  Tracking Details- waybill no - Mumbai to Kanpur -[protected]
                                  Return Waybill No- Kanpur To Mumbai- [protected]

                                  Thanks/Regards
                                  Murlidhar Mall
                                  Mob. No [protected], [protected]
                                  May 27, 2017
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Verified Support
                                  Apr 26, 2017
                                  NSDL e-Governance Infrastructure Customer Care's response
                                  Dear Murlidhar,

                                  Your PAN card has been dispatched on April 14, 2017 by Speed Post vide AWB no.EA[protected]IN.
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                                    N
                                    nikhil suhas
                                    from Hyderabad, Telangana
                                    Apr 11, 2017
                                    Resolved
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                                    Resolved

                                    Address: 500020
                                    Website: www.;onlineservices.nsdl.com

                                    Hi,

                                    After having the processing fee paid on 3/30/2017 on the NSDL portal online it said that Aadhaar # given is not linked to the telephone number. So I tried it again with different number still the same issue. So the request was not processed but amount has been deducted for both applications. PFA

                                    Name of the applicant: KARUNA MIDDY
                                    Temporary Token Number: [protected] / [protected]
                                    E-mail ID: nikhil.[protected]@gmail.com
                                    Date of Birth :[protected]

                                    Both Payment Receipts are below :

                                    Transaction Status
                                    PGS10001-SUCCESS

                                    Transaction Reference Number
                                    IHMP[protected]
                                    and
                                    Transaction Reference Number
                                    IHMP[protected]

                                    Date & Time of Transaction
                                    [protected]

                                    Bank Reference Number
                                    366185
                                    and
                                    Bank Reference Number
                                    365504
                                    May 27, 2017
                                    Complaint marked as Resolved 
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Verified Support
                                    Apr 26, 2017
                                    NSDL e-Governance Infrastructure Customer Care's response
                                    Dear Karuna,

                                    This has reference to the query/complaint raised by you.

                                    The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

                                    For any other clarification/assistance from our side, you may please call us at[protected] or write us on [protected]@nsdl.co.in.
                                    Jul 20, 2017
                                    Updated by nikhil suhas
                                    Could I get any update on the same, as it already been a delay for so long. I already sent an email to mentioned email ID yet no response. Thanks
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                                      S
                                      Surendra Lodhi Shahpur
                                      from Sagar, Madhya Pradesh
                                      Apr 10, 2017
                                      Resolved
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                                      Address: Sagar, Madhya Pradesh, 470002
                                      Website: nsdl pan card

                                      Dear sir,

                                      After many reminder i m not getting any proper responce in ur side, i have done pan card application process nd send application form to nsdl office two time... but pan card no. not received till now...

                                      Name - rishabh kumar jain

                                      Father name - motilal jain

                                      Acknowledgement number :- [protected]

                                      Dob[protected]

                                      Mobile no. [protected]

                                      Application process date[protected]

                                      Applicant city — sagar m. p
                                      May 27, 2017
                                      Complaint marked as Resolved 
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Verified Support
                                      Apr 26, 2017
                                      NSDL e-Governance Infrastructure Customer Care's response
                                      Your application is under process at TIN Facilitation Center (TIN FC) where you have made the application. While processing your application, following discrepancy(ies) has/have been noticed. Kindly contact the TIN FC[protected]/42541984/42541986 for details: Proof of identity not provided/ not valid.
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