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NSDL e-Governance Infrastructure Complaints & Reviews

3.5
Updated: Jan 16, 2026
Complaints 5318
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3581
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NSDL e-Governance Infrastructure reviews & complaints page 24

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N
Nithish L
May 13, 2022
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I have applied for pan card last month but still I haven't received.
Delivery status shows its out for delivery but no update regarding this.
Kindly take serious action on this and get me the pan card at the earliest.
I'm sharing Application Number and Tracking details AWB by VELEX

Pan Application Number: [protected]

VELEX AWB: [protected]
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Need Action...
Inconvenience caused is highly regretted. Kindly provide us with your PAN/Acknowledgement number to check the status.
Nithish L's [Complaint's author] reply, May 19, 2022
881036267983130
Nithish L's [Complaint's author] reply, May 23, 2022
Not resolved
This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
Nithish L's [Complaint's author] reply, May 28, 2022
I haven't received any update till now. Take serious action and get the pan card delivered soon.
Worst service from Velex.
Kindly resend the pan card through Speed post.
Give me an update regarding this issue ASAP.
Nithish L's [Complaint's author] reply, Jun 2, 2022
Still no update!!
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    abhinandanchhajed
    May 11, 2022
    Resolved
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    Dear Sir/Madam,
    Acknowledgment No-[protected]

    Applicants Name-MAHESH DASHRATH BHALERAO

    DATE OF BIRTH-18/02/1986

    Application Date-07/05/2022

    Application is pending from NSDL department is very bad immediate strictly prohibited actions for further department already mentioned in pan application surrender pan no is also mentioned from Income Tax Department then after also not application not submitted to income tax department for processing regarding pan
    And surrender pan no is not any record no aadhar pan link also immediate process pan card correction

    Surrender Pan No CCNPB8577J
    please EPan copy or any descripancy letter received
    All is loss and also pan no is not aadhar with pan linking
    Jun 17, 2022
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Verified Support
    May 16, 2022
    NSDL e-Governance Infrastructure Customer Care's response
    Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
    Verified Support
    May 17, 2022
    NSDL e-Governance Infrastructure Customer Care's response
    We request you to refer our response sent from the email ID [protected]@nsdl.co.in for your reference.
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      G
      gitesh talwekar
      May 11, 2022
      Resolved
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      When i go for verification of my pan card in nsdl website it shows no record found for entered details but the details are absolutely correct in my e pan which i got through email.
      Jun 18, 2022
      Complaint marked as Resolved 
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Verified Support
      May 16, 2022
      NSDL e-Governance Infrastructure Customer Care's response
      Your PAN card has been dispatched on 12-MAY-2022 by Postal Department vide airway bill no JN[protected]IN, at the address for communication indicated by you in the application.
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        N
        nrajvivek
        from Madurai, Tamil Nadu
        May 10, 2022
        Resolved
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        Resolved

        Hi,

        I have newly created account in e-NPS T1 and I have completed all the steps for account creation and verification(Aadhar validation) . PRAN number also generated. Paid first subscription. But when i try to login to website with PRAN to set my I-pin for the first time i am getting the error - Unauthorized User.

        My PRAN :[protected]

        Thanks,
        May 11, 2022
        Complaint marked as Resolved 
        I think they activated my account also they provided a link to try. When i tried this time it went successful ( This is the same link i used it before) Thank you so much for your help.
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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          M
          Malhar07
          May 10, 2022
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          Website: enps.nsdl.com/eNPS/OnlineSubscriberRegistration.html?appType=main

          I was opening a account in NPS Scheme, but during payment the page got stuck so I refreshed it. But when I am trying to login again with my Acknowledgement Number I am getting this error "The response from the Payment Gateway for the payment attempt against this acknowledgement number is awaited. We request you to wait for the re-try of payment process for registration in NPS #"
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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            A
            Anu Ish
            May 9, 2022
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            I have ordered pan card and in the status it's showing Out for delivery but still I haven't received Pan card yet.
            Aknowledgement No: [protected]

            Tracking Velex AWB:
            [protected]
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Inconvenience caused is highly regretted. Kindly provide us with your PAN/Acknowledgement number to check the status.
            Anu Ish's [Complaint's author] reply, May 13, 2022
            Application number: 881036267983130

            Velex AWB: 53318937403
            We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
            Anu Ish's [Complaint's author] reply, May 13, 2022
            881036267983130
            PAN allotment letter for your PAN application [protected]
            Nithish L's reply, May 23, 2022
            Send me the pan card asap
            This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
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              R
              Ranu1185
              from Asansol, West Bengal
              May 8, 2022
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              I applied on line PAN card on 15.04.2022. But my application was rejected due to some technical issue. Rs. 107/- was deducted from my account for processing fees.
              Application ref. VA[protected]
              Ref. of payment IGANJRMBK5
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
              We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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                M
                ManikantaPippalla
                May 8, 2022
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                Hello,

                I am online registered NPS through Aadhar based KYC, got PRAN number with e-sign form, welcome kit. Then, i am trying to set I-PIN through PRAN, but unable to do that. It is showing "PRAN not found in database"

                Could you please help me in this issue.

                Thanks!
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                  R
                  R K Nalini
                  May 7, 2022
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                  Sir my PPO no[protected] has been issued by Pao Assam Rifle Shilllong which was sent through CPAO Bikaji Gama New Delhi to CPPC Ghy Lokhra Ghy by post and received by them on 27/4/2022. But till date even after 10 days the case is still pending. I have not received my PPO copy till date. It is neither received at paying br SBI Sectt br Imphal. Sir it is requested to direct CPPC SBI Ghy for speedy disposal as it is pending since last four years at different levels. It is too late sir
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                    R
                    Revs peru
                    from Chennai, Tamil Nadu
                    May 3, 2022
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                    I have submitted my pan card application by esign/ekyc and received an email with acknowledgment number.
                    When I tried to check the status it is throwing an error as no record found
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Inconvenience caused is highly regretted. Kindly provide us with your PAN/Acknowledgement number to check the status.
                    We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                    We request you to refer our response sent from the email ID [protected]@nsdl.co.in for your reference.
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                      A
                      anand7589
                      May 3, 2022
                      Resolved
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                      Resolved

                      We are Unable to proceed pan application

                      I applied for PAN card on NSDL portal. I have an issue " We are unable to proceed with your online PAN application due to following reason: Mismatch in any one or more of the following fields as per PAN application with the details available in UIDAI database. Name/ Gender/ Date of Birth/ Name as per Aadhaar. Kindly visit designated TIN-FC /PAN Centre and submit your PAN application using Biometric (fingerprint) facility. Your Online PAN...
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                      Joyjeet123
                      from DURGAPUR, Maharashtra
                      May 3, 2022
                      Resolved
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                      Website: cra-nsdl.com

                      Myself joyjeet chakraborty, my pran detals is[protected] registered on 15.5.2017. But when i am trying to login to my pran subscriber, it is showing that my pran details not found in database/ invalid, .
                      Please help.
                      Jun 25, 2022
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Verified Support
                      May 09, 2022
                      NSDL e-Governance Infrastructure Customer Care's response
                      Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                        7
                        7042_G BHARATH
                        Apr 26, 2022
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                        Resolved

                        Respected sir/madam
                        I Beri ashok
                        from kushaiguda Hyderabad
                        26 March 2022

                        I used nsdl website to create a new pan card for me. Temporary token is [protected]. I used digital document submitted option for my aadhar verification. I have paid an amount of rs.106.90. Using Phone pay. My balance was deducted from the bank on 25/04/22 but adhar application not issued. It shows on the screen we are unable to proceed with your online pan application due to following reason: mismatch in any one or more of the following fields as per pan application with the details available in uidai database. Name/ gender/ date of birth/ name as per aadhaar. Kindly visit designated tin-fc /pan centre and submit your pan application using biometric (Fingerprint) facility. Your online pan application fee will be refunded within seven working days. The list of designated tin-fc /pan centre is available at url https://www.tin-nsdl.com/tin-pan-center.html.
                        But all my details entered are correct as per aadhar card.

                        Kindly solve my problem as soon as possible.

                        Name BERI ASHOK
                        DOB. 10/01/2004
                        TOKEN number [protected]
                        Mail-id [protected]@gmail.com
                        Phone number[protected]
                        Jun 12, 2022
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Verified Support
                        Apr 29, 2022
                        NSDL e-Governance Infrastructure Customer Care's response
                        Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
                        Verified Support
                        May 05, 2022
                        NSDL e-Governance Infrastructure Customer Care's response
                        We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                        Verified Support
                        May 10, 2022
                        NSDL e-Governance Infrastructure Customer Care's response
                        We hope your concern is resolved now and for any further query, kindly write us at [protected]@nsdl.co.in
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                          V
                          venki89
                          Apr 25, 2022
                          Resolved
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                          Resolved

                          Hi,

                          I have submitted New Pan Card request on March 20, 2022, The AckNo is -[protected], but still now the status is 'Your application is under process at Income Tax Department.', its more than a month, no progress in the pan request. Please look into this issue.

                          Thanks,
                          Venkatesh
                          Jul 20, 2022
                          Complaint marked as Resolved 
                          Hi, I Had contacted NSDL in twitter, they had provided the resolution swiftly, They had mentioned he steps to get the issue fixed and now the issue is resolved and i had the PAN card. Thanks, Venkatesh
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Verified Support
                          Apr 27, 2022
                          NSDL e-Governance Infrastructure Customer Care's response
                          Inconvenience caused is highly regretted. Kindly provide us with your PAN/Acknowledgement number to check the status.
                          Verified Support
                          Apr 29, 2022
                          NSDL e-Governance Infrastructure Customer Care's response
                          We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                          May 04, 2022
                          Updated by venki89
                          HI team,

                          This is the acknowledgement number for my PAN request - [protected]

                          Please provide update at earliest, its been more than one month

                          Thanks,
                          Venkatesh
                          May 06, 2022
                          Updated by venki89
                          HI team,

                          Please provide an update on this issue

                          The acknowledgement number for my PAN request - [protected]

                          Please provide update at earliest, its been more than one month

                          Thanks,
                          Venkatesh
                          Verified Support
                          May 10, 2022
                          NSDL e-Governance Infrastructure Customer Care's response
                          Inconvenience caused is highly regretted. We are following up with Income Tax Department for the earliest resolution.
                          May 19, 2022
                          Updated by venki89
                          Hi,

                          Its been 2 months still the issue is not resolved, no update from the NSDL, this is frustrating, I have provide the pan to link to bank account.

                          Thanks,
                          Venkatesh
                          May 19, 2022
                          Updated by venki89
                          Hi,

                          Its been 2 months still the issue is not resolved, no update from the NSDL, this is frustrating, I have to provide the pan to link to bank account.

                          Thanks,
                          Venkatesh
                          Jul 20, 2022
                          Updated by venki89
                          Hi,

                          The issue is resolved, had contacted NSDL in twitter, they had responded with resolution. Now the issue is resolved
                          Thanks,
                          Venkatesh
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                            Kamalrana7792
                            Apr 24, 2022
                            Resolved
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                            Resolved

                            Dear Sir/Madam,

                            I applied for PAN card on NSDL portal, token number : [protected] and also paid the payment of Rs: 106.90. After the payment is complete, suddenly a window appear like this "Your request cannot be processed. Please try after some time using returing user option in Login page". so I need all the money. I attached my paytm receipt with this
                            May 30, 2022
                            Complaint marked as Resolved 
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 26, 2022
                            NSDL e-Governance Infrastructure Customer Care's response
                            Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
                            Apr 26, 2022
                            Updated by Kamalrana7792
                            Temporary token no. [protected]
                            Date of birth 05/05/2002
                            Reg email id- [protected]@gmail.com
                            Verified Support
                            Apr 28, 2022
                            NSDL e-Governance Infrastructure Customer Care's response
                            Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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                              R
                              Ramola_ankit
                              Apr 22, 2022
                              Resolved
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                              Resolved

                              Address: Village KRISHNA POST BARKOT DISTT UTTARKASHI

                              Dear sir
                              Acknowledgment no : N- [protected]
                              Name : Gajendra Singh
                              DOB : 04/04/1982
                              Father Name : Rajendar Singh
                              category : Individual
                              Status : income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application.

                              I need PAN card number urgently. please could you tel me the further processing. And how many days is take to generate the PAN card number?
                              May 31, 2022
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 26, 2022
                              NSDL e-Governance Infrastructure Customer Care's response
                              Kindly DM your PAN / application acknowledgement / Token number or other transaction details of your concern. We shall revert with status thereon.
                              Verified Support
                              Apr 28, 2022
                              NSDL e-Governance Infrastructure Customer Care's response
                              We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                              We hope your concern is resolved now and for any further query, kindly write us at [protected]@nsdl.co.in
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                                AnmolG92
                                Apr 21, 2022
                                Resolved
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                                Resolved

                                Hi,

                                While i am trying to create ipin, system shows an error massage 'pran not found in database'.
                                Also when i try to register grievance at https://cra-nsdl.com/CRA/cgmsMenuOnloadForSub.do. i am getting error "please enter valid pran". I am sure that i am entering correct pran number. Below is the pran number which is availabe on my card.

                                Please help.

                                Name: Anmol
                                Pran:[protected]
                                Mobile no. [protected]
                                Email id: [protected]@gmail.com

                                Thanking you,
                                Anmol
                                May 29, 2022
                                Complaint marked as Resolved 
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Verified Support
                                Apr 25, 2022
                                NSDL e-Governance Infrastructure Customer Care's response
                                Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                                  Akib Anwar
                                  Apr 20, 2022
                                  Resolved
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                                  Resolved

                                  Sir
                                  I have applied for online pan .I have the payment by paytm twice and phonpe once.My amount is deducted but transaction failed showing this message.

                                  You were trying to make payment using citibank / billdesk payment gateway, but your transaction could not be processed due to failure in response from the gateway. Hence, you are requested to kindly proceed with the application through the link https://tin.Tin.Nsdl.com/pan/changemode.Html, using the transaction no[protected] for completing the transaction.

                                  Please do needful.
                                  Aug 6, 2022
                                  Complaint marked as Resolved 
                                  Money still not credited to my account
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Verified Support
                                  Apr 25, 2022
                                  NSDL e-Governance Infrastructure Customer Care's response
                                  Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
                                  Verified Support
                                  Apr 28, 2022
                                  NSDL e-Governance Infrastructure Customer Care's response
                                  We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                                  Apr 28, 2022
                                  Updated by Akib Anwar
                                  Where can I DM the asked details ?
                                  Verified Support
                                  May 05, 2022
                                  NSDL e-Governance Infrastructure Customer Care's response
                                  Inconvenience caused is highly regretted. Kindly E-mail your query to [protected]@nsdl.co.in
                                  Aug 06, 2022
                                  Updated by Akib Anwar
                                  Still no refund has been made
                                  Where can I DM you the asked details ?
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                                    Janardhan Pothula Lakshman
                                    Apr 19, 2022
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                                    Address: Gajularamaram,Hyderabad,Telengana

                                    Hi Team,

                                    My PRAN Number :[protected]

                                    1) PRAN is not found in database error while logging into NPS Protean App

                                    2) When trying download statement using Atal Pension Yojana it is showing as invalid PRAN number.

                                    Could you please check and reslove the issue ASAP.

                                    Thanks,
                                    Srilatha
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                                      S
                                      svm13101986
                                      from NAVI MUMBAI, Maharashtra
                                      Apr 16, 2022
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                                      Getting unauthorized error while login nps portal
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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