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NSDL e-Governance Infrastructure Complaints & Reviews

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3.5
Updated: Jan 16, 2026
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3581
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NSDL e-Governance Infrastructure reviews & complaints page 24

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N
Nithish L
May 13, 2022
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I have applied for pan card last month but still I haven't received.
Delivery status shows its out for delivery but no update regarding this.
Kindly take serious action on this and get me the pan card at the earliest.
I'm sharing Application Number and Tracking details AWB by VELEX

Pan Application Number: [protected]

VELEX AWB: [protected]
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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Need Action...
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Inconvenience caused is highly regretted. Kindly provide us with your PAN/Acknowledgement number to check the status.
Reply
Nithish L's [Complaint's author] reply, May 19, 2022
881036267983130
Nithish L's [Complaint's author] reply, May 23, 2022
Not resolved
This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
Reply
Nithish L's [Complaint's author] reply, May 28, 2022
I haven't received any update till now. Take serious action and get the pan card delivered soon.
Worst service from Velex.
Kindly resend the pan card through Speed post.
Give me an update regarding this issue ASAP.
Nithish L's [Complaint's author] reply, Jun 2, 2022
Still no update!!
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    abhinandanchhajed
    May 11, 2022
    Resolved
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    Resolved

    Dear Sir/Madam,
    Acknowledgment No-[protected]

    Applicants Name-MAHESH DASHRATH BHALERAO

    DATE OF BIRTH-18/02/1986

    Application Date-07/05/2022

    Application is pending from NSDL department is very bad immediate strictly prohibited actions for further department already mentioned in pan application surrender pan no is also mentioned from Income Tax Department then after also not application not submitted to income tax department for processing regarding pan
    And surrender pan no is not any record no aadhar pan link also immediate process pan card correction

    Surrender Pan No CCNPB8577J
    please EPan copy or any descripancy letter received
    All is loss and also pan no is not aadhar with pan linking
    Jun 17, 2022
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Verified Support
    May 16, 2022
    NSDL e-Governance Infrastructure Customer Care's response     Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
    Verified Support
    May 17, 2022
    NSDL e-Governance Infrastructure Customer Care's response     We request you to refer our response sent from the email ID [protected]@nsdl.co.in for your reference.
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      G
      gitesh talwekar
      May 11, 2022
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      Resolved

      When i go for verification of my pan card in nsdl website it shows no record found for entered details but the details are absolutely correct in my e pan which i got through email.
      Jun 18, 2022
      Complaint marked as Resolved 
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Verified Support
      May 16, 2022
      NSDL e-Governance Infrastructure Customer Care's response       Your PAN card has been dispatched on 12-MAY-2022 by Postal Department vide airway bill no JN[protected]IN, at the address for communication indicated by you in the application.
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        N
        nrajvivek
        from Madurai, Tamil Nadu
        May 10, 2022
        Resolved
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        Resolved

        PRAN - unauthorized user - error

        Hi,

        I have newly created account in e-NPS T1 and I have completed all the steps for account creation and verification(Aadhar validation) . PRAN number also generated. Paid first subscription. But when i try to login to website with PRAN to set my I-pin for the first time i am getting the error - Unauthorized User.

        My PRAN :[protected]

        Thanks,...
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        M
        Malhar07
        May 10, 2022
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        Website: enps.nsdl.com/eNPS/OnlineSubscriberRegistration.html?appType=main

        I was opening a account in NPS Scheme, but during payment the page got stuck so I refreshed it. But when I am trying to login again with my Acknowledgement Number I am getting this error "The response from the Payment Gateway for the payment attempt against this acknowledgement number is awaited. We request you to wait for the re-try of payment process for registration in NPS #"
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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        Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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          A
          Anu Ish
          May 9, 2022
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          I have ordered pan card and in the status it's showing Out for delivery but still I haven't received Pan card yet.
          Aknowledgement No: [protected]

          Tracking Velex AWB:
          [protected]
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          View replies
          Inconvenience caused is highly regretted. Kindly provide us with your PAN/Acknowledgement number to check the status.
          Reply
          Anu Ish's [Complaint's author] reply, May 13, 2022
          Application number: 881036267983130

          Velex AWB: 53318937403
          We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
          Reply
          Anu Ish's [Complaint's author] reply, May 13, 2022
          881036267983130
          PAN allotment letter for your PAN application [protected]
          Reply
          Nithish L's reply, May 23, 2022
          Send me the pan card asap
          This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
          Reply
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          4 found this helpful
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            R
            Ranu1185
            from Asansol, West Bengal
            May 8, 2022
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            I applied on line PAN card on 15.04.2022. But my application was rejected due to some technical issue. Rs. 107/- was deducted from my account for processing fees.
            Application ref. VA[protected]
            Ref. of payment IGANJRMBK5
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            View replies
            Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
            Reply
            We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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              M
              ManikantaPippalla
              May 8, 2022
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              Hello,

              I am online registered NPS through Aadhar based KYC, got PRAN number with e-sign form, welcome kit. Then, i am trying to set I-PIN through PRAN, but unable to do that. It is showing "PRAN not found in database"

              Could you please help me in this issue.

              Thanks!
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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              Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                R
                R K Nalini
                May 7, 2022
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                Sir my PPO no[protected] has been issued by Pao Assam Rifle Shilllong which was sent through CPAO Bikaji Gama New Delhi to CPPC Ghy Lokhra Ghy by post and received by them on 27/4/2022. But till date even after 10 days the case is still pending. I have not received my PPO copy till date. It is neither received at paying br SBI Sectt br Imphal. Sir it is requested to direct CPPC SBI Ghy for speedy disposal as it is pending since last four years at different levels. It is too late sir
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                  R
                  Revs peru
                  from Chennai, Tamil Nadu
                  May 3, 2022
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                  I have submitted my pan card application by esign/ekyc and received an email with acknowledgment number.
                  When I tried to check the status it is throwing an error as no record found
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  View replies
                  Inconvenience caused is highly regretted. Kindly provide us with your PAN/Acknowledgement number to check the status.
                  Reply
                  We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                  Reply
                  We request you to refer our response sent from the email ID [protected]@nsdl.co.in for your reference.
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                    A
                    anand7589
                    May 3, 2022
                    Resolved
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                    Resolved

                    We are Unable to proceed pan application

                    I applied for PAN card on NSDL portal. I have an issue " We are unable to proceed with your online PAN application due to following reason: Mismatch in any one or more of the following fields as per PAN application with the details available in UIDAI database. Name/ Gender/ Date of Birth/ Name as per Aadhaar. Kindly visit designated TIN-FC /PAN Centre and submit your PAN application using Biometric (fingerprint) facility. Your Online PAN...
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                    J
                    Joyjeet123
                    from DURGAPUR, Maharashtra
                    May 3, 2022
                    Resolved
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                    Resolved

                    Website: cra-nsdl.com

                    Myself joyjeet chakraborty, my pran detals is[protected] registered on 15.5.2017. But when i am trying to login to my pran subscriber, it is showing that my pran details not found in database/ invalid, .
                    Please help.
                    Jun 25, 2022
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Verified Support
                    May 09, 2022
                    NSDL e-Governance Infrastructure Customer Care's response                     Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                      7
                      7042_G BHARATH
                      Apr 26, 2022
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                      Resolved

                      Application unsuccessful

                      Respected sir/madam
                      I Beri ashok
                      from kushaiguda Hyderabad
                      26 March 2022

                      I used nsdl website to create a new pan card for me. Temporary token is [protected]. I used digital document submitted option for my aadhar verification. I have paid an amount of rs.106.90. Using Phone pay. My balance was deducted from the bank on 25/04/22 but adhar application not issued. It shows on the screen we are unable to proceed...
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                      V
                      venki89
                      Apr 25, 2022
                      Resolved
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                      Resolved

                      Hi,

                      I have submitted New Pan Card request on March 20, 2022, The AckNo is -[protected], but still now the status is 'Your application is under process at Income Tax Department.', its more than a month, no progress in the pan request. Please look into this issue.

                      Thanks,
                      Venkatesh
                      Jul 20, 2022
                      Complaint marked as Resolved 
                      Hi, I Had contacted NSDL in twitter, they had provided the resolution swiftly, They had mentioned he steps to get the issue fixed and now the issue is resolved and i had the PAN card. Thanks, Venkatesh
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Verified Support
                      Apr 27, 2022
                      NSDL e-Governance Infrastructure Customer Care's response                       Inconvenience caused is highly regretted. Kindly provide us with your PAN/Acknowledgement number to check the status.
                      Verified Support
                      Apr 29, 2022
                      NSDL e-Governance Infrastructure Customer Care's response                       We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                      May 04, 2022
                      Updated by venki89                       HI team,

                      This is the acknowledgement number for my PAN request - [protected]

                      Please provide update at earliest, its been more than one month

                      Thanks,
                      Venkatesh
                      May 06, 2022
                      Updated by venki89                       HI team,

                      Please provide an update on this issue

                      The acknowledgement number for my PAN request - [protected]

                      Please provide update at earliest, its been more than one month

                      Thanks,
                      Venkatesh
                      Verified Support
                      May 10, 2022
                      NSDL e-Governance Infrastructure Customer Care's response                       Inconvenience caused is highly regretted. We are following up with Income Tax Department for the earliest resolution.
                      May 19, 2022
                      Updated by venki89                       Hi,

                      Its been 2 months still the issue is not resolved, no update from the NSDL, this is frustrating, I have provide the pan to link to bank account.

                      Thanks,
                      Venkatesh
                      May 19, 2022
                      Updated by venki89                       Hi,

                      Its been 2 months still the issue is not resolved, no update from the NSDL, this is frustrating, I have to provide the pan to link to bank account.

                      Thanks,
                      Venkatesh
                      Jul 20, 2022
                      Updated by venki89                       Hi,

                      The issue is resolved, had contacted NSDL in twitter, they had responded with resolution. Now the issue is resolved
                      Thanks,
                      Venkatesh
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                        K
                        Kamalrana7792
                        Apr 24, 2022
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                        Dear Sir/Madam,

                        I applied for PAN card on NSDL portal, token number : [protected] and also paid the payment of Rs: 106.90. After the payment is complete, suddenly a window appear like this "Your request cannot be processed. Please try after some time using returing user option in Login page". so I need all the money. I attached my paytm receipt with this
                        May 30, 2022
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Verified Support
                        Apr 26, 2022
                        NSDL e-Governance Infrastructure Customer Care's response                         Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
                        Apr 26, 2022
                        Updated by Kamalrana7792                         Temporary token no. [protected]
                        Date of birth 05/05/2002
                        Reg email id- [protected]@gmail.com
                        Verified Support
                        Apr 28, 2022
                        NSDL e-Governance Infrastructure Customer Care's response                         Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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                          R
                          Ramola_ankit
                          Apr 22, 2022
                          Resolved
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                          Resolved

                          Address: Village KRISHNA POST BARKOT DISTT UTTARKASHI

                          Dear sir
                          Acknowledgment no : N- [protected]
                          Name : Gajendra Singh
                          DOB : 04/04/1982
                          Father Name : Rajendar Singh
                          category : Individual
                          Status : income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application.

                          I need PAN card number urgently. please could you tel me the further processing. And how many days is take to generate the PAN card number?
                          May 31, 2022
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Verified Support
                          Apr 26, 2022
                          NSDL e-Governance Infrastructure Customer Care's response                           Kindly DM your PAN / application acknowledgement / Token number or other transaction details of your concern. We shall revert with status thereon.
                          Verified Support
                          Apr 28, 2022
                          NSDL e-Governance Infrastructure Customer Care's response                           We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                          View replies
                          We hope your concern is resolved now and for any further query, kindly write us at [protected]@nsdl.co.in
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                            A
                            AnmolG92
                            Apr 21, 2022
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                            Resolved

                            Please enter a valid pran - pran id 9********850

                            Hi,

                            While i am trying to create ipin, system shows an error massage 'pran not found in database'.
                            Also when i try to register grievance at https://cra-nsdl.com/CRA/cgmsMenuOnloadForSub.do. i am getting error "please enter valid pran". I am sure that i am entering correct pran number. Below is the pran number which is availabe on my card.

                            Please help.

                            Name: Anmol
                            Pran:[protected]br...
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                            Akib Anwar
                            Apr 20, 2022
                            Resolved
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                            Resolved

                            Sir
                            I have applied for online pan .I have the payment by paytm twice and phonpe once.My amount is deducted but transaction failed showing this message.

                            You were trying to make payment using citibank / billdesk payment gateway, but your transaction could not be processed due to failure in response from the gateway. Hence, you are requested to kindly proceed with the application through the link https://tin.Tin.Nsdl.com/pan/changemode.Html, using the transaction no[protected] for completing the transaction.

                            Please do needful.
                            Aug 6, 2022
                            Complaint marked as Resolved 
                            Money still not credited to my account
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 25, 2022
                            NSDL e-Governance Infrastructure Customer Care's response                             Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
                            Verified Support
                            Apr 28, 2022
                            NSDL e-Governance Infrastructure Customer Care's response                             We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                            Apr 28, 2022
                            Updated by Akib Anwar                             Where can I DM the asked details ?
                            Verified Support
                            May 05, 2022
                            NSDL e-Governance Infrastructure Customer Care's response                             Inconvenience caused is highly regretted. Kindly E-mail your query to [protected]@nsdl.co.in
                            Aug 06, 2022
                            Updated by Akib Anwar                             Still no refund has been made
                            View replies
                            Where can I DM you the asked details ?
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                              J
                              Janardhan Pothula Lakshman
                              Apr 19, 2022
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                              Address: Gajularamaram,Hyderabad,Telengana

                              Hi Team,

                              My PRAN Number :[protected]

                              1) PRAN is not found in database error while logging into NPS Protean App

                              2) When trying download statement using Atal Pension Yojana it is showing as invalid PRAN number.

                              Could you please check and reslove the issue ASAP.

                              Thanks,
                              Srilatha
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                              Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                                S
                                svm13101986
                                from NAVI MUMBAI, Maharashtra
                                Apr 16, 2022
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                                Getting unauthorized error while login nps portal
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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