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NSDL e-Governance Infrastructure Complaints & Reviews

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3.5
Updated: Aug 8, 2025
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NSDL e-Governance Infrastructure reviews & complaints page 24

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M
ManikantaPippalla
May 8, 2022
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Hello,

I am online registered NPS through Aadhar based KYC, got PRAN number with e-sign form, welcome kit. Then, i am trying to set I-PIN through PRAN, but unable to do that. It is showing "PRAN not found in database"

Could you please help me in this issue.

Thanks!
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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    R K Nalini
    May 7, 2022
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    Sir my PPO no[protected] has been issued by Pao Assam Rifle Shilllong which was sent through CPAO Bikaji Gama New Delhi to CPPC Ghy Lokhra Ghy by post and received by them on 27/4/2022. But till date even after 10 days the case is still pending. I have not received my PPO copy till date. It is neither received at paying br SBI Sectt br Imphal. Sir it is requested to direct CPPC SBI Ghy for speedy disposal as it is pending since last four years at different levels. It is too late sir
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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      R
      Revs peru
      from Chennai, Tamil Nadu
      May 3, 2022
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      I have submitted my pan card application by esign/ekyc and received an email with acknowledgment number.
      When I tried to check the status it is throwing an error as no record found
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      View replies
      Inconvenience caused is highly regretted. Kindly provide us with your PAN/Acknowledgement number to check the status.
      Reply
      We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
      Reply
      We request you to refer our response sent from the email ID [protected]@nsdl.co.in for your reference.
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        A
        anand7589
        May 3, 2022
        Resolved
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        Resolved

        We are Unable to proceed pan application

        I applied for PAN card on NSDL portal. I have an issue " We are unable to proceed with your online PAN application due to following reason: Mismatch in any one or more of the following fields as per PAN application with the details available in UIDAI database. Name/ Gender/ Date of Birth/ Name as per Aadhaar. Kindly visit designated TIN-FC /PAN Centre and submit your PAN application using Biometric (fingerprint) facility. Your Online PAN...
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        J
        Joyjeet123
        from DURGAPUR, Maharashtra
        May 3, 2022
        Resolved
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        Resolved

        Website: cra-nsdl.com

        Myself joyjeet chakraborty, my pran detals is[protected] registered on 15.5.2017. But when i am trying to login to my pran subscriber, it is showing that my pran details not found in database/ invalid, .
        Please help.
        +1 photos
        Jun 25, 2022
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Verified Support
        May 09, 2022
        NSDL e-Governance Infrastructure Customer Care's response         Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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          7
          7042_G BHARATH
          Apr 26, 2022
          Resolved
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          Resolved

          Application unsuccessful

          Respected sir/madam
          I Beri ashok
          from kushaiguda Hyderabad
          26 March 2022

          I used nsdl website to create a new pan card for me. Temporary token is [protected]. I used digital document submitted option for my aadhar verification. I have paid an amount of rs.106.90. Using Phone pay. My balance was deducted from the bank on 25/04/22 but adhar application not issued. It shows on the screen we are unable to proceed...
          +1 photos
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          venki89
          Apr 25, 2022
          Resolved
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          Resolved

          Hi,

          I have submitted New Pan Card request on March 20, 2022, The AckNo is -[protected], but still now the status is 'Your application is under process at Income Tax Department.', its more than a month, no progress in the pan request. Please look into this issue.

          Thanks,
          Venkatesh
          Jul 20, 2022
          Complaint marked as Resolved 
          Hi, I Had contacted NSDL in twitter, they had provided the resolution swiftly, They had mentioned he steps to get the issue fixed and now the issue is resolved and i had the PAN card. Thanks, Venkatesh
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Verified Support
          Apr 27, 2022
          NSDL e-Governance Infrastructure Customer Care's response           Inconvenience caused is highly regretted. Kindly provide us with your PAN/Acknowledgement number to check the status.
          Verified Support
          Apr 29, 2022
          NSDL e-Governance Infrastructure Customer Care's response           We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
          May 04, 2022
          Updated by venki89           HI team,

          This is the acknowledgement number for my PAN request - [protected]

          Please provide update at earliest, its been more than one month

          Thanks,
          Venkatesh
          May 06, 2022
          Updated by venki89           HI team,

          Please provide an update on this issue

          The acknowledgement number for my PAN request - [protected]

          Please provide update at earliest, its been more than one month

          Thanks,
          Venkatesh
          Verified Support
          May 10, 2022
          NSDL e-Governance Infrastructure Customer Care's response           Inconvenience caused is highly regretted. We are following up with Income Tax Department for the earliest resolution.
          May 19, 2022
          Updated by venki89           Hi,

          Its been 2 months still the issue is not resolved, no update from the NSDL, this is frustrating, I have provide the pan to link to bank account.

          Thanks,
          Venkatesh
          May 19, 2022
          Updated by venki89           Hi,

          Its been 2 months still the issue is not resolved, no update from the NSDL, this is frustrating, I have to provide the pan to link to bank account.

          Thanks,
          Venkatesh
          Jul 20, 2022
          Updated by venki89           Hi,

          The issue is resolved, had contacted NSDL in twitter, they had responded with resolution. Now the issue is resolved
          Thanks,
          Venkatesh
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            K
            Kamalrana7792
            Apr 24, 2022
            Resolved
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            Resolved

            Dear Sir/Madam,

            I applied for PAN card on NSDL portal, token number : [protected] and also paid the payment of Rs: 106.90. After the payment is complete, suddenly a window appear like this "Your request cannot be processed. Please try after some time using returing user option in Login page". so I need all the money. I attached my paytm receipt with this
            +2 photos
            May 30, 2022
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Verified Support
            Apr 26, 2022
            NSDL e-Governance Infrastructure Customer Care's response             Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
            Apr 26, 2022
            Updated by Kamalrana7792             Temporary token no. [protected]
            Date of birth 05/05/2002
            Reg email id- [protected]@gmail.com
            Verified Support
            Apr 28, 2022
            NSDL e-Governance Infrastructure Customer Care's response             Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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              R
              Ramola_ankit
              Apr 22, 2022
              Resolved
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              Resolved

              Address: Village KRISHNA POST BARKOT DISTT UTTARKASHI

              Dear sir
              Acknowledgment no : N- [protected]
              Name : Gajendra Singh
              DOB : 04/04/1982
              Father Name : Rajendar Singh
              category : Individual
              Status : income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application.

              I need PAN card number urgently. please could you tel me the further processing. And how many days is take to generate the PAN card number?
              May 31, 2022
              Complaint marked as Resolved 
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Verified Support
              Apr 26, 2022
              NSDL e-Governance Infrastructure Customer Care's response               Kindly DM your PAN / application acknowledgement / Token number or other transaction details of your concern. We shall revert with status thereon.
              Verified Support
              Apr 28, 2022
              NSDL e-Governance Infrastructure Customer Care's response               We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
              View replies
              We hope your concern is resolved now and for any further query, kindly write us at [protected]@nsdl.co.in
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                A
                AnmolG92
                Apr 21, 2022
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                Resolved

                Please enter a valid pran - pran id 9********850

                Hi,

                While i am trying to create ipin, system shows an error massage 'pran not found in database'.
                Also when i try to register grievance at https://cra-nsdl.com/CRA/cgmsMenuOnloadForSub.do. i am getting error "please enter valid pran". I am sure that i am entering correct pran number. Below is the pran number which is availabe on my card.

                Please help.

                Name: Anmol
                Pran:[protected]br...
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                A
                Akib Anwar
                Apr 20, 2022
                Resolved
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                Resolved

                Sir
                I have applied for online pan .I have the payment by paytm twice and phonpe once.My amount is deducted but transaction failed showing this message.

                You were trying to make payment using citibank / billdesk payment gateway, but your transaction could not be processed due to failure in response from the gateway. Hence, you are requested to kindly proceed with the application through the link https://tin.Tin.Nsdl.com/pan/changemode.Html, using the transaction no[protected] for completing the transaction.

                Please do needful.
                +3 photos
                Aug 6, 2022
                Complaint marked as Resolved 
                Money still not credited to my account
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Verified Support
                Apr 25, 2022
                NSDL e-Governance Infrastructure Customer Care's response                 Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
                Verified Support
                Apr 28, 2022
                NSDL e-Governance Infrastructure Customer Care's response                 We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                Apr 28, 2022
                Updated by Akib Anwar                 Where can I DM the asked details ?
                Verified Support
                May 05, 2022
                NSDL e-Governance Infrastructure Customer Care's response                 Inconvenience caused is highly regretted. Kindly E-mail your query to [protected]@nsdl.co.in
                Aug 06, 2022
                Updated by Akib Anwar                 Still no refund has been made
                View replies
                Where can I DM you the asked details ?
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                  J
                  Janardhan Pothula Lakshman
                  Apr 19, 2022
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                  Address: Gajularamaram,Hyderabad,Telengana

                  Hi Team,

                  My PRAN Number :[protected]

                  1) PRAN is not found in database error while logging into NPS Protean App

                  2) When trying download statement using Atal Pension Yojana it is showing as invalid PRAN number.

                  Could you please check and reslove the issue ASAP.

                  Thanks,
                  Srilatha
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                  Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                    S
                    svm13101986
                    from NAVI MUMBAI, Maharashtra
                    Apr 16, 2022
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                    Getting unauthorized error while login nps portal
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                    Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                      R
                      Rohit kats
                      Apr 15, 2022
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                      I Applied For pan correction And I Applied Three Times And That Has Been Failed And I Didn't Get My Refund And I Have Screenshot Of That Payment
                      +3 photos
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Apr 19, 2022
                      Updated by Rohit kats                       Stil I Didn't Get Any Updates From Nsdl
                      View replies
                      There Is No Updates From NSDL Still I Didn't Get My Refund
                      Reply
                      There Is No Notification From Nsdl Still I didn't Get Amount. Very Shameful For Nsdl They Didn't Responding Already One Week Completed
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                        S
                        SomaiyaBano
                        from Mumbra, Maharashtra
                        Apr 14, 2022
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                        I applied for PAN and submitted payment.
                        The application couldn’t go through due to mismatch of data with Aadhar and i got a message that amount will be refunded.
                        However, I have not received the refund yet.
                        Attaching details of application and transaction.
                        +3 photos
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                        We request you to refer our response sent from the email ID [protected]@nsdl.co.in for your reference.
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                          M
                          Manjishta
                          Apr 12, 2022
                          Resolved
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                          Resolved

                          Hi Sir, Madam,

                          I have successfully paid for the pan card. I have received acknowledgement number and also the payment receipt in e-mail however i am unable to track it online. See attached screenshot.

                          Please let me know if my application is received or not?

                          Thanks!
                          M
                          +1 photos
                          Jun 3, 2022
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Verified Support
                          Apr 26, 2022
                          NSDL e-Governance Infrastructure Customer Care's response                           We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                          Verified Support
                          Apr 27, 2022
                          NSDL e-Governance Infrastructure Customer Care's response                           We hope your concern is resolved now and for any further query, kindly write us at [protected]@nsdl.co.in
                          View replies
                          We would like to inform you that we are unable to trace your PAN details on the basis of given information or the PAN application does not belong to NSDLe-Gov. If applied through NSDL e-Gov, please provide the 15 digit acknowledgement number to enable us to provide
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                            M
                            Manjishta
                            Apr 12, 2022
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                            Sir/madam,

                            I have applied for new pan card on 12 April 2022 through e-sign/e-kyc mode. I have got my acknowledgement number - [protected].

                            But when i checked my application status in the tracking website, it was shown "sorry, no record found."

                            Please check my application

                            Thanking you
                            M
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            View replies
                            Kindly DM your PAN / application acknowledgement / Token number or other transaction details of your concern. We shall revert with status thereon.
                            Reply
                            We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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                              A
                              anmols2810
                              from New Delhi, Delhi
                              Apr 12, 2022
                              Resolved
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                              Resolved

                              Address: New Delhi

                              I paid 106.90 Rs. for my PAN card application form token no. [protected] via Paytm the amount got deducted from my bank account transaction id 0094626647120420221026361649739396025 as per NSDL site but the site did not show any payment done or approved screen and stopped working and when I relogged in it took me back to make payment screen.
                              Hoping for an early reply.
                              +1 photos
                              May 29, 2022
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 18, 2022
                              NSDL e-Governance Infrastructure Customer Care's response                               This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
                              Verified Support
                              Apr 20, 2022
                              NSDL e-Governance Infrastructure Customer Care's response                               Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
                              Verified Support
                              Apr 26, 2022
                              NSDL e-Governance Infrastructure Customer Care's response                               We request you to refer our response sent from the email ID [protected]@nsdl.co.in for your reference.
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                                P
                                Pallavi Shet
                                Apr 12, 2022
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                                Token number [protected] application not complited but money not refunded. application date is09/04/2022
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                View replies
                                https://www.consumercomplaints.in/nsdl-e-governance-infrastructure-b100500#get-c...⇄
                                Reply
                                Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
                                Reply
                                We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                                Reply
                                We hope your concern is resolved now and for any further query, kindly write us at [protected]@nsdl.co.in
                                Reply
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                                  S
                                  sumith goud
                                  from HUZURABAD, Andhra Pradesh
                                  Apr 11, 2022
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                                  Address: huzurabad

                                  I use NSDL website to create new pancard of my niehbour.The token no.is [protected].I have paid an amount of 106/- the amount was deducted, and Ipaid by using my upi on 11/04/2022.I have complete
                                  d all the steps regarding the application the problems is at AADHAAR AUTHENTICATION and not able authenticate the adhhar, and my money was deducted .so, refund my money
                                  +1 photos
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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