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NSDL e-Governance Infrastructure Complaints & Reviews

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Updated: Jan 16, 2026
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P
pawan bishnoi nm
from Mumbai, Maharashtra
Aug 11, 2016
Resolved
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Resolved

Address: 342308

Sir i sumbbited a form for opening a new pran or nps acount in three time before two two months. but i have no any information about to these form. if my form rejected for any problems then tell me its resien.
My details are as under
Name= pawan kumar
F/n. bhanwar lal
Address= jawahar nagar padiyal phalodi jodhpur rajasthan.
Employ id= rjjo[protected]
[protected]@gmail.com
[protected]
Sep 17, 2016
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Aug 16, 2016
NSDL e-Governance Infrastructure Customer Care's response
Dear Pawan,

This has reference to the query/grievance raised by you.

We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN).

For any other clarification/assistance from our side, you may please call us at[protected] or write to us at info.[protected]@nsdl.co.in.
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    Z
    zulfikar4ansari
    from Mumbai, Maharashtra
    Aug 9, 2016
    Resolved
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    Resolved

    Address: Mumbai City, Maharashtra, 400072

    Dear sir/madam

    I have submitted online for my pan card correction.. On 04-aug-2016. But after filing my debit card detail for payment by billdesk.. The payment had been cancelled... But money 110/- is deducted from my state bank account... Kindly refund my money to my bank account as soon as possible... Thank you..

    Name - zulfikar ali ansari
    Token number : [protected]
    Bank transaction number :[protected]
    Sep 12, 2016
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Verified Support
    Aug 11, 2016
    NSDL e-Governance Infrastructure Customer Care's response
    Dear Zulfikar,

    This has reference to the query/complaint raised by you.

    The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

    For any other clarification/assistance from our side, you may please call us at[protected] or write us on [protected]@nsdl.co.in.
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      N
      Neema Gupta
      from Raipur, Chhattisgarh
      Aug 9, 2016
      Resolved
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      Resolved

      Address: 493111

      Sir, i had requested for change in my address with proofs. But even then my proper address is not registered and a pan card is sent to me. Viewing the attached proofs, please correct my address and avail the pan card of proper address. I also mailed to "[protected]@nsdl.Co.In" after receiving the new pan card, but no response is being given. I tried to contact income tax department who gave me a no: [protected], but the call is not being received.
      Sep 12, 2016
      Complaint marked as Resolved 
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Verified Support
      Aug 11, 2016
      NSDL e-Governance Infrastructure Customer Care's response
      Dear Neema,

      To help resolve your PAN related issue/concern, email us the details on [protected]@nsdl.co.in or call on[protected]
      Sep 24, 2016
      Updated by Neema Gupta
      Thanks for helping me solving my problem
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        V
        vigneshwar raj
        Aug 8, 2016
        Resolved
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        Resolved

        Address: Pune, Maharashtra
        Website: tin-nsdl.com

        Hi nsdl,
        At the time of applying my new pan cardform 49a through nsdl website during my payment session i got message that payment is cancelled. Attached is the screen shot for the same.
        Request you to refund my payment. The details are as follows:-
        Token number - [protected]
        Name of pan card owner: dhanasekaran gowtham raj
        Dob:[protected]
        Email id : [protected]@outlook.Com
        Date of payment: 06 aug 2016 and 08 aug 2016
        Amount paid: rs.223.20
        (Payment was done twice through ubi - internet banking)

        Note: i made payment twice and both the time my payment got cancelled my amount was deducted twice. So i request you to reimburse single payment and kindly generate my acknowledgement number soon.
        Since pan card is mandatory for applying my educational loan.
        Kindly consider my situation and help me soon.
        Sep 12, 2016
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Verified Support
        Aug 11, 2016
        NSDL e-Governance Infrastructure Customer Care's response
        Dear Vigneshwar,

        This has reference to the query/complaint raised by you.

        The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

        For any other clarification/assistance from our side, you may please call us at[protected] or write us on [protected]@nsdl.co.in.
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          K
          Kvenkata Sudhakar
          from Delhi, Delhi
          Aug 8, 2016
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          Address: YSR, Andhra Pradesh
          Website: PAN NSDL

          I am applying pan card while payment session i paid the amount but it shows you have to pay. Again make a payment it shows again like that.
          Temporary num : [protected]
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            A
            Amritash Ojha
            from Delhi, Delhi
            Aug 7, 2016
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            Address: New Delhi, Delhi, 110059
            Website: www.tin-nsdl.com

            Sir, I had applied twice for the pan card, but both the times the transaction failed and the amount (223.20 rupees) was transferred from my account. It was written on the site that the amount would be remitted as soon but still I didn't received the money. I have also complained earlier on the site of NSDL, but there is no respone from them and I didn't received any email from the m which can satisfy my complain in any way.Please return the amount. My detail are as follows:
            Token no. [protected]
            Transaction ref no. IGOCLLHSXO. and IGOCLLLPO5
            The both transactions occured in noon of 2 Aug, 2016.
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Dear Amritash,

            This has reference to the query/complaint raised by you.

            The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

            For any other clarification/assistance from our side, you may please call us at[protected] or write us on [protected]@nsdl.co.in.
            Dear sir mene pen card ke liye applied kara tha lekin abhi tak kuch jawab hi nhi aaya

            [protected]
            [protected]@gmail.com
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              R
              Rampreet Jaiswal
              from Mumbai, Maharashtra
              Aug 7, 2016
              Resolved
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              Resolved

              Address: Ranchi, Jharkhand, 834009

              Hello,
              My PRAN no is[protected]. I am trying to contribute some amount through below link.

              https://enps.nsdl.com/eNPS/SubsequentContributionPayment.html?ID=[protected]&get...

              But payment option is not opening. Kindly check and confirm
              Sep 20, 2016
              Complaint marked as Resolved 
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Verified Support
              Aug 19, 2016
              NSDL e-Governance Infrastructure Customer Care's response
              Dear Rampreet,

              This has reference to the query/grievance raised by you.

              We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN).

              For any other clarification/assistance from our side, you may please call us at[protected] or write to us at info.[protected]@nsdl.co.in.
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                Y
                yadkaransingh
                from Dehra Dun, Uttarakhand
                Aug 6, 2016
                Resolved
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                Resolved

                Address: Panchsheel Nagar, Uttar Pradesh, 245205
                Website: YES

                Good evening sir
                my detail below
                name yadkaran singh
                pran no[protected]
                ddo reg no cgv006829e
                pao reg no 2002921
                i left postal service on 29.01.2010
                and i already claim for nps amount .And send letter many time to
                supdt. Of post office bulandshahr ho. 203001
                regarding nps amount
                but amount is received less than contribution on 05/08/2016 rs 33321.03 but total contribution rs 80600.00
                whyless amount is credit in my account
                pl solve the problem
                kindly help us
                Sep 12, 2016
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Verified Support
                Aug 10, 2016
                NSDL e-Governance Infrastructure Customer Care's response
                Dear Yadkaran,

                This has reference to the query/grievance raised by you.

                We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN).

                For any other clarification/assistance from our side, you may please call us at[protected] or write to us at info.[protected]@nsdl.co.in.
                Sir,
                I am a constable working under jharkhand goverment. My cps no is [protected] and PRAN no is[protected], in my PRAN account showing deduction from 2012, hence my contribution money of year 2008 to 2011 is missing, please ensure update my account. withe regards
                This is Rajeev Bhatia
                PRAN :[protected]

                I forgot my password and can not reset it online

                can you support how to reset password
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                  D
                  Debottam Majilla
                  from Angamali, Kerala
                  Aug 6, 2016
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                  Address: Kolkata, West Bengal
                  Website: www.onlineservices.nsdl.com

                  Respect,
                  Sir/madam

                  I have submitted online for my pan card correction.. On 05/08/2016. But after filing my netbanking detail for payment by billdesk.. The payment had been cancelled... But money 117.35/- is deducted from my hdfc bank account... Kindly refund my money to my bank account as soon as possible... Thank you..

                  Name - baishakhi majilla
                  Contact: [protected]
                  Mailto: mr. [protected]@gmail.Com
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  sir anknowledgement number- [protected] 2 bare money cute but called money money not retun sir
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                    D
                    durgesh kumar shrivastava
                    from Amla, Madhya Pradesh
                    Aug 5, 2016
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                    Address: Narsinghpur, Madhya Pradesh, 487655
                    Website: NSDL

                    My application number has been rejected due to addition of prefix like late, mr, mrs etc and for the same i want my payment ammout refund as soon as possible...thank you..
                    please kindly solve my problem shortly
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                      Z
                      zarekar
                      Aug 2, 2016
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                      Address: 431002

                      Name-devidas shridhar zarekar
                      D. O. B - 10/05/1983
                      Working at - government of maharashtra office name - public works division ahemadnagar
                      Email - [protected]@gmail.Com
                      Mobile no - [protected]

                      I have not got my pran kit - so i don't know my exact pran number. But getting alerts about my units via my email address. Which is written below.

                      Please send it to my new address:
                      Devidas s. Zarekar
                      At post satara plot no 212 ward no 115 satara parisar aurangabad tal dist - aurangabad state - maharashtra
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Name-DEVIDAS SHRIDHAR ZAREKAR
                      D.O.B - 10/05/1983
                      Working at- Government of MAHARASHTRA office name - public works division ahemadnagar
                      Email- [protected]@gmail.com
                      Mobile no- [protected]
                      Pran no[protected]
                      DDO REG NO-SGV191337B
                      DTO REG NO- 4028916

                      I have not recived pran kit

                      Please send PRAN KIT it to my new address:
                      Devidas s.Zarekar
                      At post satara plot no 212 ward no 115 satara parisar aurangabad tal dist -aurangabad state - Maharashtra
                      Dear Devidas,

                      This has reference to the query/grievance raised by you.

                      We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN).

                      For any other clarification/assistance from our side, you may please call us at[protected] or write to us at info.[protected]@nsdl.co.in.
                      zarekar's [Complaint's author] reply, Aug 20, 2016
                      Plz re send mail
                      Mail.not received my mail ID [email protected]
                      NSDL e-Governance Infrastructure Customer Care's response, Aug 23, 2016
                      Verified Support
                      Dear Devidas,

                      This has reference to the query/grievance raised by you.

                      We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN).

                      For any other clarification/assistance from our side, you may please call us at 022-4090 4242 or write to us at [email protected].
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                        H
                        Harsh Kori
                        Aug 2, 2016
                        Resolved
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                        Resolved

                        Address: Pratapgarh, Uttar Pradesh, 230001

                        Sir,
                        Main apni mummy ka pan card online apply kiya tha lekin vo ban nhi paya meri mummy ka name : lalita kori dob: 05/04/1978 aur ack:[protected] hai to sir meri fee vapas kaise hoi gi ya age kuch ho sakta hai.

                        Thank you. Harsh kori/ [protected]
                        Aug 7, 2021
                        Complaint marked as Resolved 
                        Dear Harsh,

                        This has reference to the query/complaint raised by you.

                        The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

                        For any other clarification/assistance from our side, you may please call us at[protected] or write us on [protected]@nsdl.co.in.
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                          A
                          Ashokkumar Veiluvandan
                          Jul 21, 2016
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                          Pfrda — enps pending registration - not working

                          My acknowledgement number is 11094191 and the acknowledgement date is 21/07/2016. when i try to complete pending registration, i get the message "registration against this acknowledgement id is pending for confirmation from payment gateway. please try again after sometime." i am getting this message repeatedly.
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Dear Ashokkumar,

                          This has reference to the query/complaint raised by you. You are requested to email your query/complaint to the dedicated CRA email ID info.[protected]@nsdl.co.in, mentioning your Permanent Retirement Account Number (PRAN). Alternatively, you can also register a query/complaint with the following options-
                          a. Logging on the website www.cra-nsdl.com with the user ID (PRAN) and Internet Personal Identification Number (IPIN) allotted to you.
                          b. Calling CRA’s helpline number (Toll-free[protected] and authenticating yourself with the Telequery Personal Identification Number (T-PIN) allotted to you.
                          c. Writing to CRA in prescribed format (Form G1-which is available on our website-www.npscra.nsdl.co.in under the menu ‘Subscriber Corner’). If Form G1 cannot be downloaded by the subscribers, they can simply write a letter to CRA and send it to the following address:
                          NSDL e-Governance Infrastructure Ltd.
                          1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai – 400013
                          We thank you for being our valuable subscriber and giving us an opportunity to serve you better.
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                            A
                            Azaz Hussain
                            from Bengaluru, Karnataka
                            Jul 15, 2016
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                            Address: Kolkata, West Bengal, 700001

                            Respected sir/madam

                            I visit pan card office today which is located opposite of lal bazar to reapply pan card as i lost it on july the 14th 2016.

                            After submitting the application i was called serial wise to collect the receipt and to pay rs. 107

                            Lady at the reception was busy in eating and was not bothered for the cash which i was trying to pay. however, i kept rs. 100 on her desk and i got busy for few second to get a change out of my pocket. i saw that lady keeping rs.100 in the draw and after that i handed rs. 10 as a change. she forgot that she kept rs. 100 in her draw and she asked me to come back on 07/16 so that she could calculate the cash received by all the customers. later the man from the cabin came out shouting on me as if i am staff or his servant. this man was sitting inside the cabin and was not aware what happened and started yelling on me which was unexpected. i asked him to stop shouting instead he showed me his attitude and asked the lady not to handover the receipt. i was told that i have to wait till 06:00 pm ist so that they can calculate the cash in order to make a refund.

                            I am really upset with the rude behavior. this man sits in the cabin along with the other staff at the left side.

                            They really need to work on customer ethics. they do not have manners. they should check cctv camera to find out that the lady took rs.100 and put the money in the draw. they should focus on customer ethics while collecting cash.

                            I have to waste almost 4 hours in the office. just to get my receipt and to pay rs. 7 more in order to get a receipt.

                            Pathetic service. i wish i could have filed a complaint against the lady and the man for a rude behavior.

                            Very poor service. this man needs to understand the matter before they yell on any of the customers.

                            My pan card no# afrph5093l
                            Mobile [protected].
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Dear Azaz,

                            To help resolve your PAN related query/concern, reach us on [protected]@nsdl.co.in or call on[protected].
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                              D
                              devesh2000
                              from Delhi, Delhi
                              Jul 11, 2016
                              Resolved
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                              Resolved

                              Address: Faridabad, Haryana, 121003
                              Website: NIL

                              Dear sir/madan,

                              A call from airtel on 2nd june, 2016 has been received that i may be port my vodafone number [protected] with airtel in the scheme of pack 6 (200 local + 450 std + 300 sms + 4g 1gb internet after that 2g unlimited @ rs.399/- per month). on 03 june, 2016 i has submitted supporting documents to airtel customer executive. on 22nd june, 2016 a message has been received my alternet mobile no.[protected] that porting request for mobile no.[protected] to airtel has been rejected by my current operator.

                              On 23rd june, 2016 i have again regenerate upc no-vd274979 and again submitted supporting document to airtel customer executive. my vodafone operator has been disconnected my from 27th june, 2016 but till date 11st june, 2016 my mobile no.[protected] has not activated by airtel. i call & call again in airtel to ms. annu mobile no.[protected] and mr. harish gupta mobile no.[protected]) due to non-activation of my mobile no.[protected] i am pressing hard to communicate my day to day work in my office.

                              I am requesting you to kindly activate my no.[protected] urgently to avoid any hardship to me.
                              Apr 19, 2017
                              Complaint marked as Resolved 
                              I have not received any call or mail but my problem has been solved.
                              Apr 18, 2017
                              Updated by devesh2000
                              Problem has been solved
                              Please provide your 5 london combo shirt i have recived to day and your product open and see.then your product colour difrance so i have return your products
                              Dear sir/madam,
                              i requested u, plz resend my pancard at following add.
                              acknowledge no.[protected]
                              pan no. CQFPR9233M
                              Add. Gavara Sankara rao
                              D. No. 8-82
                              Narava(villag), gopalapatnam (post)
                              Visakhapatnam, Andhra pradesh-530027
                              MOB:[protected], [protected]
                              Plz, do needful as earlist as possible.
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                                A
                                arpit000
                                Jul 11, 2016
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                                Address: 203205

                                Why my pan card application withheld, i give aadhaar card for id proof. i applicant two time. i am not understand reason of application withheld. please confirm me reason of withheld application. my application coupon number is. u[protected]. when i track pan status there written that-your application is withheld for processing. it in one month matter.

                                Harendra yadav
                                Distt.-bulandshahr (u. p.)
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                  P
                                  Parmar hitendrakumar
                                  from Indore, Madhya Pradesh
                                  Jul 8, 2016
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                                  Address: 385421

                                  I am parmar hitendrakumar amrutlal assistant teacher at kanpura primary school ta, amirgadh, dist. banaskantha gujarat. my ppa no is [protected] & i got pran no[protected] but i have not received my prankit yet i have deposited the amount in my ppa account for last 4 year so kindly request you to send prankit on my address given below parmar hitendrakumar amrutlal at. po. rupal, ta. vadgam, dist. banaskantha, gujarat 385421. mo. no.[protected] e-mail. [protected]@ gmail.com
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  I am parmar hitendrakumar amrutlal from palanpur 385001, Gujarat. My pran no[protected] & ppan no [protected]. But my prankit not received by 4 year please send my prankit from 9, swagat bungalow 1, dhaniyana Chokdi, yes petrol pump, palanpur 385001, mo.no.[protected]
                                  Dear Parmar Hitendrakumar Amrutlal,

                                  This has reference to the query/grievance raised at “Consumer Forum”.

                                  We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID.

                                  For any other clarification/assistance from our side, you may please call us at[protected] or write to us at info.[protected]@nsdl.co.in.

                                  Thanks & Regards,
                                  Subscriber Care Group
                                  CRA
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                                    N
                                    noor ul amien
                                    from Mumbai, Maharashtra
                                    Jul 8, 2016
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                                    Address: 193122

                                    Respected sir a few line for four considration and feaviourable action pmease my self noor ul amien never got nsdl cra nps statement on my mention adress please ensure that i have also sub mitted for activation of ipin appmication but it is also going for delay so how i check my detail of account NSDL AC NO[protected] ADRESS VILL LOWER GINGAL WARD NO 02 NEAR JAMIYA MASJID PO MOHURA PS URI DISTT BARAMULLA JK PIN 193122 MOB NO [protected] EMAIL AMIN [protected]@GMAIL.COM
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Dear Noor,

                                    This has reference to the query/grievance raised by you.

                                    We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN).

                                    For any other clarification/assistance from our side, you may please call us at[protected] or write to us at info.[protected]@nsdl.co.in.
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                                      D
                                      dmvijay23
                                      from Delhi, Delhi
                                      Jul 5, 2016
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                                      Address: Mumbai City, Maharashtra, 180007
                                      Website: NSDL

                                      I am fed up with nsdl system. whenver i call at their telephone number no is attending. two times call was attended, the executive even did no give name nor provided direct extension number
                                      Myu compolaint is for::
                                      1. why my account is frozen, despite of fact all documents submitted and contribution made more than specified. no[protected].
                                      2 why there is officer to attend the greivance?
                                      3. in the toll free number system ask for user id why it is not provided.?
                                      4. when user try to lodge the complaint on line why stem does not allow?
                                      5. if a person is unable to attend the call why he should invest.
                                      6. why government is asking people by giving advettisement to open enps account when there is no one to provide the service..

                                      Vijay kumar gupta
                                      [protected]
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Dear Vijay,

                                      We have replied to you through our dedicated email-ID: info.[protected]@nsdl.co.in on July 08, 2016. Regret the inconvenience caused to you.
                                      Hi sir how to get ipin sir for activation of nps app sir already i downloded nps app but i didnt get i pin so kindly send me website address for getting of i pin lott of time i tried but details mismatch showing already i upload exactly details in Pran card but it shows details mismatch
                                      NSDL e-Governance Infrastructure Customer Care's response, Jul 28, 2016
                                      Verified Support
                                      Subject: This is with reference to ipin activation of nps app

                                      Dear Sir,

                                      You can reset the I-PIN from the "Reset/Forgot Password?" menu in our website www.cra-nsdl.com.
                                      NSDL team,
                                      I have same complaint for my PRAN card[protected] which is mentioned by Vijay kumar gupta in above post. So please look into my complaint. I have sent documents to NSDL Lower Parel office. So please activate my PRAN account. Please call me on [protected] in case of any query. I have sent mail to info.[protected]@nsdl.co.in also regarding this but did not received any reply.
                                      NSDL e-Governance Infrastructure Customer Care's response, Jul 29, 2016
                                      Verified Support
                                      We have replied to you through our dedicated email-ID: [email protected] on July 26, 2016. Regret the inconvenience caused to you."
                                      Dear NSDL Team,

                                      I applied online for NPS account. I received confirmation mail for setting IPIN and TPIN. But when I tried to generate I PIN error message displayed as 'Subscriber account is Frozen'.

                                      Kindly do the needful.

                                      Rgds/abhay parkar
                                      PRAN :[protected]
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                                        Hirenkumar N Parmar
                                        from Ahmedabad, Gujarat
                                        Jul 3, 2016
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                                        My cpf no [protected] octomber 2011 i have not get pran kit
                                        Dear Hirenkumar,

                                        This has reference to the query/complaint raised by you. You are requested to email your query/complaint to the dedicated CRA email ID info.[protected]@nsdl.co.in, mentioning your Permanent Retirement Account Number (PRAN). Alternatively, you can also register a query/complaint with the following options-
                                        a. Logging on the website www.cra-nsdl.com with the user ID (PRAN) and Internet Personal Identification Number (IPIN) allotted to you.
                                        b. Calling CRA’s helpline number (Toll-free[protected] and authenticating yourself with the Telequery Personal Identification Number (T-PIN) allotted to you.
                                        c. Writing to CRA in prescribed format (Form G1-which is available on our website-www.npscra.nsdl.co.in under the menu ‘Subscriber Corner’). If Form G1 cannot be downloaded by the subscribers, they can simply write a letter to CRA and send it to the following address:
                                        NSDL e-Governance Infrastructure Ltd.
                                        1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai – 400013
                                        We thank you for being our valuable subscriber and giving us an opportunity to serve you better."
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