Claimed

NSDL e-Governance Infrastructure Complaints & Reviews

3.5
Updated: Aug 8, 2025
Complaints 5294
Resolved
3579
Unresolved
1715
Contacts

File a complaint to NSDL e-Governance Infrastructure

Having problems with NSDL e-Governance Infrastructure?

File a complaint and get it resolved by NSDL e-Governance Infrastructure customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

NSDL e-Governance Infrastructure reviews & complaints page 230

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
susheel1960
from Chennai, Tamil Nadu
Apr 6, 2016
Resolved
Report
Copy
Resolved

Address: 140126
Website: NSDL

With reference to the above subject, i have submitted the documents for correction in my old pan card no. Agtps9949m, in the name of susheel kumar, but in my pan data shown my name susheel kumar surjeet sharma.
You are requested to kindly send my new pan card in the name of susheel kumar, (Id for the name already submitted), same to be corrected in pan data.

Further you are requested to send the card through national courier speed post.
Apr 25, 2016
Complaint marked as Resolved 
After correction request in my name in my pan card NO> AGTPS9949M, still my name shows in your records is "KUMAR SUSHEEL" in place of "SUSHEEL KUMAR" You are requested to correct my name and update your records with "SUSHEEL KUMAR". Your early action in this regards will be highly appreciable.
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    S
    sagar sheetal
    from Gurgaon, Haryana
    Apr 5, 2016
    Report
    Copy

    Address: Gurgaon, Haryana, 122050
    Website: tin.tin.nsdl.com/tan/servlet/PanStatusTrack

    I have applied for pan card on[protected] and now the status is showing " income tax department (Itd) database shows that you may have been issued pan in your name. Itd yet to inform status of your application.

    My acknowledgment number is [protected] on name of sagar ramesh shinde.
    Category : individual

    I need pan card number urgently. Please could you tel me the further processing. And how many days is take to generate the pan card number?

    Thanks & regards,
    Sagar shinde
    [protected]
    +1 photos
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      I
      irenemachado
      from Karimnagar, Telangana
      Apr 4, 2016
      Report
      Copy

      Address: 500056

      I have been desperately trying to contact Binani Cement registrars as I am having 575numbers of Binani Cement Shares I hold in my Demat account The stock is not traded,

      My Demate account details with DP ID are : IN[protected][protected]. I called the registrar of the company and confirmed that my shares are still there. Could you please help remove the shares.

      Please resolve the issue
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Binani Cement Ltd equity shares is not sellable online. Company is in loss at present. Kindly check its balance sheet. I am buying almost all shares which cannot salable online in off market. I can buy your share at a very reasonable rate. Kindly contact is you wish to sell. Regards, Vishal[protected]
      Ya, I am willing to sell, could you please let me know the rate
      Helpful
      Found this helpful?
      2 Comments
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        I
        imranmalak
        from Mumbai, Maharashtra
        Apr 1, 2016
        Resolved
        Report
        Copy
        Resolved

        Payment amount is deducted but transaction failed

        Address: Thane, Maharashtra, 400601

        Sir
        I have applied for online PAN .I have payment using debit card my amount is deducted but transaction failed showing this message.

        You were trying to make payment using Citibank / BillDesk Payment gateway, but your transaction could not be processed due to failure in response from the gateway. Hence, you are requested to kindly proceed with the application through the link https://tin.tin.nsdl.com/pan/changemode.html,...
        Helpful
        Found this helpful?
        1 Comment
        Report
        Copy
        A
        Archana 29
        from New Delhi, Delhi
        Mar 31, 2016
        Report
        Copy

        Address: New Delhi, Delhi

        Dear Sir/ Madam
        I have applied the online eNPS on 30th march 2016 and fill the form with all formalities. the following steps have been done:
        The registration No. 11060208 dated 30th March 2016.
        I have also paid Rs. 50, 000/- through net banking Yes Bank.
        The payment receipts has generated.
        In the receipts Transaction status shows as failure and Transaction status description shows as success. Snap short is attached for your reference.
        What is meaning of this
        No PRAN is generated and online form is also shows as uncompleted.
        The amount of Rs. 50, 000/- is also debited in my bank account
        Pl let me know the status of my transaction about NPS.
        I am very much worried about the money.
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          L
          lalitbhanja
          from Mumbai, Maharashtra
          Mar 28, 2016
          Report
          Copy

          Address: Mumbai City, Maharashtra, 400059
          Website: enps.nsdl.com

          I have paid nps first time contribution(12000/-) through netbanking(Yes bank) and 12000.69/- has been deducted from my account.

          I got below information with transaction status failure while getting description failure.
          Transaction reference no.[protected]
          Acknowledgement no. 11051663
          Acknowledgement date 24/03/2016
          Date of birth 02/12/1984
          Name: lalit mohan bhanja


          Txn date value date ref cheque no description debit amount credit amount running balance
          25/03/2016 07:28:04 25/03/2016 15131 net txn: sbiepay[protected] 12, 000.69 0 2, 088.81

          Please help me this regards and do the needful.
          +1 photos
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            A
            aditi mahnot
            from Chennai, Tamil Nadu
            Mar 28, 2016
            Report
            Copy

            Hello
            The application was made on 18 th February 2016.
            PAN No is AACCS6725R.
            Applicant Name is Singal Automotive Private Limited

            As per NSDL the application has been forarded to the income Tax on 17th march 2016.
            As per income tax it is with NSDL for verification.

            We fail to understand the delay caused in issuing the new PAN card.
            Due to non issue of PAN Card we are unable to get our VAT/CST & Service Tax registration.
            We had been allotted dealership of 2 Wheeler Company but they have refused to open our account in absence of PAN Card.

            Please do the needful

            Thanks & Regards
            For Singal Automotive Private Limited
            +3 photos
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              S
              SidD7
              from Pune, Maharashtra
              Mar 24, 2016
              Report
              Copy

              Address: Mumbai City, Maharashtra, 411040
              Website: enps.nsdl.com

              Hello,
              I completed my NPS registration and received PRAN kit. This was reasonably smooth although there were a few bumps along the way and I had to reenter information.
              Now I want to invest 50K into my Tier 1 account for tax benefit before March 31. Unfortunately, the only options are 'Voluntary' and 'Tier II'. I don't know what these options are.
              Now here is where the problem begins:
              1) Toll free number [protected] is useless without an "id" which I don't have. The PRAN number doesn't work, and if you don't have "id" it disconnects. There is no option to speak with a human.
              2) Mumbai number[protected] is picked up either by security guards or keeps ringing.
              3) No response from info.cra @ nsdl.co.in
              4) Email server bounce back for enps @ nsdl.co.in. Mailbox full! Seems like the mailbox is overloaded with complaints!

              How do you contact these guys?? If I cannot transfer 50K by March 31, it is was pointless to open the account.

              On the other hand, I'm thinking whether I should really go for this scheme now, if it is so hard to reach them to put you money in, it must be harder to get money out and that too at age 60!!
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                S
                srinidhikrs
                from Mumbai, Maharashtra
                Mar 23, 2016
                Resolved
                Report
                Copy
                Resolved

                Address: 560070
                Website: enps.nsdl.com/eNPS/getSubDetails.html?ID=-1412181574&getName=Online%20Subscriber%20Registration

                Due to payment gateway fsailure the e psayment failed during eNPS registration.
                Now when I try to complete the registration, I am getting the error as
                "Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again after sometime"

                Acknowledgement Number 11050045
                Name Of Subscriber KANIYAR RAMASWAMY SRINIDHI
                Receipt Date[protected]:44:04
                Aug 9, 2021
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  M
                  Mukul Chandwani
                  from Lucknow, Uttar Pradesh
                  Mar 23, 2016
                  Report
                  Copy

                  Address: Mumbai City, Maharashtra, 400064
                  Website: tin.tin.nsdl.

                  Non Processing of PAN Application - ack. No. N-[protected] dated : 01/02/2016

                  Please process my pan card application as DOB given to you exactly matches with my previous pan card DOB.

                  Earlier also Pan card was processed based on my DOB as stated in voting card. I dont have Birth Certificate since born in 1958 there was no compulsion for Birth certificate.

                  I just require duplicate pan card, application for duplicate pan card was not getting uploaded with out clicking change for DOB. So i have just click on change DOB even though there was no change in DOB as told by your TIN NSDL Customer Care.

                  Please provide me the Duplicate pan card. Please consider the details provided to you as final for DOB and i cannot provide you any more details other than copy of earlier Pan card, voting card, Aadhar Card, which is already provided to you and it is not possible for me to provide any other details as born in 1958.

                  Please consider this plea as honest request and process my pan card application.
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    K
                    kuldeep2675
                    from Delhi, Delhi
                    Mar 19, 2016
                    Report
                    Copy

                    Address: Kozhikode, Kerala, 673017
                    Website: enps.nsdl.com/eNPS/getSubDetails.html?ID=1117162741&getName=Online%20Subscriber%20Registration

                    The following messages is getting reflected while trying to login to enps registration.. " registration against this acknowledgement id is pending for confirmation from payment gateway.Please try again after sometime."

                    My acknowledgement no. : 11029845
                    Acknowledgment date : 08.03.2016
                    Date of birth : 27.02.1975

                    Regards,
                    Kuldeep k
                    [protected]
                    +1 photos
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      C
                      chint42
                      from Mumbai, Maharashtra
                      Mar 18, 2016
                      Report
                      Copy

                      Address: New Delhi, Delhi
                      Website: enps.nsdl.com

                      Dear Sir,

                      I have tried several time last week to open NPS account using eNPS facility. However due to various site related issues could not complete the formality.
                      Today (18.03.2016) I could complete the form and reach upto Payment Gateway stage however Payment could not be processed due to various reasons ( site issue, internet issue, etc..). However now I am trying to enter registration process to complete the payment and registration but NSDL site is continuously giving following error message and not allowing to enter & complete the registration process.

                      "Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again after sometime."

                      I tried to call on NSDL customer care no but there was no response. I even sent a complaint e mail to [protected]@nsdl.co.in e mail but I got failure notice saying "[protected]@nsdl.co.in
                      The recipient's mailbox is full and can't accept messages now. Please try resending this message later, or contact the recipient directly.The following organization rejected your message: SMARTEXMB2.nsdl.co.in."

                      I will have to complete the registration and payment on & before 11:00AM on 21.03.2016 hence help on priority.

                      Acknowledgment no. 11043663

                      Name: CHINTAN PANDYA

                      Thanks and Best Regards
                      +1 photos
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        S
                        Subharthipal35
                        from Chennai, Tamil Nadu
                        Mar 18, 2016
                        Resolved
                        Report
                        Copy
                        Resolved

                        Address: Ahmedabad, Gujarat, 380015
                        Website: www.npscra.nsdl.co.in/contact-us.php

                        As per contact mail ID and phone no given on the net, I tried lot of time but in case mail reply given that"Mail not delivered as mail box is full" and in case of telephone no one is there for picking up the phone call.
                        It is my request please remove both the contacts as they are not working.
                        Aug 6, 2021
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Dear Subharthipal,

                        This has reference to the query/complaint raised by you. You are requested to email your query/complaint to the dedicated CRA email ID info.[protected]@nsdl.co.in, mentioning your Permanent Retirement Account Number (PRAN). Alternatively, you can also register a query/complaint with the following options-
                        a. Logging on the website www.cra-nsdl.com with the user ID (PRAN) and Internet Personal Identification Number (IPIN) allotted to you.

                        b. Calling CRA’s helpline number (Toll-free[protected] and authenticating yourself with the Telequery Personal Identification Number (T-PIN) allotted to you.

                        c. Writing to CRA in prescribed format (Form G1-which is available on our website-www.npscra.nsdl.co.in under the menu ‘Subscriber Corner’). If Form G1 cannot be downloaded by the subscribers, they can simply write a letter to CRA and send it to the following address:

                        NSDL e-Governance Infrastructure Ltd.
                        1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai – 400013
                        We thank you for being our valuable subscriber and giving us an opportunity to serve you better."
                        Helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          S
                          Sunny@123456
                          from Noida, Uttar Pradesh
                          Mar 17, 2016
                          Report
                          Copy

                          Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
                          Website: enps.nsdl.com/eNPS/OnlineSubscriberRegistration.html?appType=main

                          Dear Sir/Madam,

                          Acknowledgement No. 11014673 dated Feb 07, 2016.

                          I have mostly completed the Registration process yesterday through 'Online NPS registration using A. Card'. I have selected IDBI Bank as my POP. But at the time of making a payment through net banking some error has occurred. Now I am unable to complete the registration process as it shows the following message:-
                          "Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again after sometime."

                          I am sure no payment has been effected due...
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Hi I have tried to mail to NSDL email id " [protected]@nsdl.co.in" but it getting bounce back and no one has picking any phone no. which is mentioned on NSDL website, i am very much disappointment bcz i need to deposit the amount in NPS in this financial year.
                          Hi I have tried to mail to NSDL email id " [protected]@nsdl.co.in" but it getting bounce back and no one has picking any phone no. which is mentioned on NSDL website, i am very much disappointment bcz i need to deposit the amount in NPS in this financial year.
                          Dear Sir/Madam,

                          Acknowledgement No. 11032412 dated Mar 10, 2016.

                          I have mostly completed the Registration process yesterday through 'Online NPS registration using A. Card'. I have selected IDBI Bank as my POP. But at the time of making a payment through net banking some error has occurred. Now I am unable to complete the registration process as it shows the following message:-
                          "Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again after sometime."

                          I am sure no payment has been effected due...

                          Romin Gavankar
                          [protected]@gmail.com
                          Helpful
                          Found this helpful?
                          3 Comments
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            S
                            satyen08
                            Mar 17, 2016
                            Report
                            Copy

                            Address: Mumbai City, Maharashtra
                            Website: ENPS.NSDL.CO.IN

                            The nsdl site is too slow. i tried registring and contributing to nps account however after completing the application using my aadhar card, i selected the corporation bank for payument in the sbi epay . my bank was debited but due to payment gateway failure the application has not been completed.
                            now the site does not even allow me to do another payment and states that the application pending for payment confirmation ...
                            tried calling the mumbai nsdl no - nobody picks up the phone called toll free - just rings
                            can you please tell me how to proceed since i read somewhere that the contributions made before 23 march will only be eligible for tax benefit
                            my acknowledgement no is 11041054 dated 16 mar 2016
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              A
                              Anand.Sa
                              from Pune, Maharashtra
                              Mar 17, 2016
                              Resolved
                              Report
                              Copy
                              Resolved

                              Website: enps.nsdl.com

                              Failure of payment gateway during initial payment for registration / account opening.
                              Now neither PRAN allocated nor able to complete registration...
                              Error displayed: "Registration against this Acknowledgment ID is pending for confirmation from payment gateway. Please try again after sometime."

                              Acknowledgement Date: 17 March 2016
                              Acknowledgement No. 11041427
                              +1 photos
                              Aug 6, 2021
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                S
                                shahdixi
                                from Varanasi, Uttar Pradesh
                                Mar 16, 2016
                                Resolved
                                Report
                                Copy
                                Resolved

                                Website: enps.nsdl.com

                                Today 16.03.2016, I was trying for registration, during payment, gateway problem came and my registration held up.Following message coming.My acknowledgement no. is 11040526.


                                Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again after sometime.

                                I want to deposit money, Please suggest procedure.

                                Dixit Shah
                                [protected]
                                Aug 7, 2021
                                Complaint marked as Resolved 
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  G
                                  gubbiabhi
                                  from Bengaluru, Karnataka
                                  Mar 16, 2016
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  Address: 400013
                                  Website: enps.nsdl.com/eNPS/LandingPage.html

                                  Sir while registering enps the payment was fails and pran number also not generated . If i continue to pending registration it showing error of (Registration against this acknowledgement id is pending for confirmation from payment gateway.Please try again after sometime.) from 15/03/2016.
                                  Please do needful regarding this i also send mail to
                                  Along with error screen shot [protected]@nsdl.Co.In
                                  And call center also not picking call they simply keep our call in hold, [protected], [protected], [protected], [protected] this is worst service i faced ever
                                  My acknowledgment number : 11039518
                                  Date of registration :15/03/2016
                                  Date of birth :06/05/1957
                                  Please provide information for this problem . Pran number not generated
                                  +1 photos
                                  Mar 18, 2016
                                  Complaint marked as Resolved 
                                  no one called are no email and their is no response from any one .the problem solved automatically . . ...
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    A
                                    arorasaurabh82
                                    Mar 16, 2016
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    Address: New Delhi, Delhi, 110085
                                    Website: enps.nsdl.com

                                    Getting payment gateway error whenever trying to complete registration for my nps account. First time payment was not successful and then i started getting error.

                                    Tried to reach nsdl through mail and phone but no response.

                                    Acknowledgement number : 11038969
                                    Registration date : 15/03/2016
                                    Aug 5, 2021
                                    Complaint marked as Resolved 
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      P
                                      pvsrao1974
                                      Mar 16, 2016
                                      Resolved
                                      Report
                                      Copy
                                      Resolved

                                      Address: Hyderabad, Andhra Pradesh, 500055

                                      Error message eNPS."Registration against this Acknowledgment ID is pending for confirmation from payment gateway. Please try again after sometime." ACK NO. 11034215 DATE:[protected]. Please do the needful as I want to completing eNPS registration process by making online payment. My earlier Txn was not successful. Venkatasrinivasarao Pata.
                                      Aug 7, 2021
                                      Complaint marked as Resolved 
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit