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NSDL e-Governance Infrastructure Complaints & Reviews

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3.5

Updated: Dec 13, 2025

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NSDL e-Governance Infrastructure reviews & complaints page 231

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Address: Hyderabad, Andhra Pradesh, 500055

Error message eNPS."Registration against this Acknowledgment ID is pending for confirmation from payment gateway. Please try again after sometime." ACK NO. 11034215 DATE:[protected]. Please do the needful as I want to completing eNPS registration process by making online payment. My earlier Txn was not successful. Venkatasrinivasarao Pata.

Aug 7, 2021

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Address: Mumbai City, Maharashtra, 400099

Website: enps.nsdl.com/eNPS/LandingPage.html

I initiated the process of online registration in NPS with Adhaar Card. My Acknowledgement No. is 11035466 date 11th march 2016.I made initial contribution of Rs 6000/ (Six Thousand Only) on 12th march 2016 with online payment from Vijaya Bank (sbi payment gateway). The transaction is
successfully completed and the amount has been deducted from my
account.HOWEVER, I'm unable to complete my Registration. However, the page showed an error that "payment against this acknowledgement id is pending for verification". I have wriiten emails to enps and info.cra without any reply. i have called NSDL multiple times in the last 3 days without any acknowledgement.
Please look into the matter and do the needful.

Aug 7, 2021

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Today 15.03.2016, I was trying for registration, during payment, gateway problem came and my registration held up.Following message coming.My acknowledgement no. is 11038787.

Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again after sometime.

I want to deposit money, Please suggest procedure.
Mukesh Shrivastava.

Aug 7, 2021

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Address: 533104

Hi sir
this is mahanti varaprasad
pran no:[protected]
i am working as andhrapradesh police constable in rajahmundry
i lose my pran card kit so please give new pran card kit and i-pin

Aug 7, 2021

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Address: 600029

Website: enps.nsdl.com

Dear Team,

On 14th march 2016, I started my registration in eNPS portal for opening a new NPS account, after updating all my details and uploading my photo and signature, it took me to the payment gateway for my first contribution.

However the session got timed out and I closed the browser, when I try again to complete my registration it gives an error as " Registration for this acknowledgement number is pending for confirmation from payment gateway, please try after sometime".
Name: Venkateswarlu Akam
DOB: 30/10/1986
Acknowledgement no :11038341
Acknowledgement date:[protected]

Please help me to complete my registration and do my contribution. i have attached the screen shot for reference.

+1 photos

Aug 7, 2021

Complaint marked as Resolved

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V

venka64

Mar 15, 2016

My contact number is [protected].

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Dear Sir/Madam,

Acknowledgement No. 11037927 dated March 14, 2016.

I have mostly completed the Registration process yesterday through 'Online NPS registration using PAN'. I have selected IDBI Bank as my POP. But at the time of making a payment through net banking some error has occurred. Now I am unable to complete the registration process as it shows the following message:-
"Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again after sometime."

I am sure no payment has been effected due to error occurred in between. Now I want to make my contribution. Please help me as I want to complete all the process by March 31, 2016 to take a tax advantage in this financial year.

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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M

meghnak

from Mumbai, Maharashtra

Mar 17, 2016

Hi,

Why don’t you try writing to them on [protected]@idbi.co.in with all your details.
I am sure they will get in touch with you in order to address your concern.

Thank you.

V

Varun Kumar Gonuguntla

from Hyderabad, Telangana

Apr 10, 2017

Problem e-Signing the Subscriber Registration from

I am Receiving Aadhar OTP, after entering the OTP and e-singing the form It shows
error occurred, please try again later

NPS Registration problem - Comment #2700110 - Image #0

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Address: Mumbai City, Maharashtra, 700003

Website: enps.nsdl.com

My Acknowledgement Number is 11034713 and the Acknowledgement Date is 11/03/2016. When I try to Complete Pending Registration, I get the message "Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again after sometime." I am getting this message for the last 3-4 days.Satyajit Dhar [protected](M)

Aug 7, 2021

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Address: Kozhikode, Kerala, 673017

Website: enps.nsdl.com/eNPS/LandingPage.html

Sir,

acknowledgment no. : 11029845
Date of registration : 08.03.2016
Date of birth : 27/02/1975
unable to make initial payment towards nps.. Following error message is being displayed
" Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again after sometime."..
Regards,
Kuldeep K,
[protected]

Aug 7, 2021

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Address: New Delhi, Delhi, 110002

Website: enps.nsdl.com/eNPS/getSubDetails.html?ID=797219324&getName=Online%20Subscriber%20Registration

During new e-registration of individual pension account opening through eNPS (Acknowledgement no[protected], My payment through sbi ePay (State Bank of India net banking) was cancelled due to network problem.

Now when I am trying to complete payment using "Complete Pending Registration" option, it's showing following error message:-

"Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again after sometime."

YOU ARE REQUESTED TO RECTIFY THE ERROR TO ALLOW ME COMPLETE PRAN REGISTERATION BY MAKING PAYMENT.

Aug 7, 2021

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Address: 473112

Website: enps.nsdl.com/eNPS/getSubDetails.html?ID=219309722&getName=Online%20Subscriber%20Registration

Sir,
My Acknowledgement Number is 11030865 and the Acknowledgement Date is 09/03/2016. When I try to Complete
Pending Registration, I get the message "Registration against this Acknowledgement Id is pending for
confirmation from payment Gateway.Please try again after sometime."
I am getting this message continuously.
May please do needful so that i may complete my registration after making payment.
Regards,
YOGESH SINGH
PAN No. AUBPS5257J

Aug 7, 2021

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Address: Mumbai City, Maharashtra, 400102

Website: enps.nsdl.com/eNPS/LandingPage.html

During new e-registration of individual pension account opening through eNPS (Acknowledgement no[protected], My payment through sbi epay (dena bank net banking) was cancelled due to network problem.

When I try to complete payment using "Complete Pending Registration" option, it's showing following error message:-

"Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again after sometime."

YOU ARE REQUESTED TO RECTIFY THE ERROR TO ALLOW ME COMPLETE PRAN REGISTERATION BY MAKING PAYMENT.

Regards
Deepak Thukral
Manager (IT)
Dena Bank, HO

+1 photos

Aug 7, 2021

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Address: Anantapur, Andhra Pradesh, 515001

Please resend my new pancard. No.BALPN4077Q.

Acknowledgement No.[protected]
Name: SAROJAMMA NARASAPALLI

I havenot received my pancard and i checked the status saying that the pancard has been returned to NSDL which is undelivered to the below address.

H.No:6-4-996,
Maruthi Nagar,
Near 80 Feet road,
Near Airtel tower,
Anantapur-515001

Please reach me at +91 [protected].

Please resend the pancard to above address immediately.

thanks.

Aug 7, 2021

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Website: NSDL

R/sir

Pran card no[protected] was generated on 18/2/16 &card was sent vide blue dart awb [protected] dt 22/2/16 but not delivered & never contacted on my mobile no [protected] &returned without enquiry to head office. My address is correct.Kindly send pran card &kit to registered address. Thanking you subhash dave a 41 gujrati colony e 8 extn bawadiya kalan bhopal mp 462039 land mark opposite car laundry tilak nagar on tilak nagar to aam nagar road midway right side gujrati clolony

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Address: Thane, Maharashtra, 421502

I am prashant prakasht pakhare. when i join job at that time i had given another mobile number which is not working now. and the email id also expired. so that it is difficult for me to get the information regarding my investment. i asking the office but they said it is not possible to change the details of PRAN account.
the mumbai branch of nsdl in parel, i called them also they said some letter with the sign of nodal officer is required but i don't know who is the nodal officer. please help me sort out this problem.if my i pin password is reset and the new mobile number and email id is added in my PRAN account it is very easy to track my investment. thanking you.

Aug 7, 2021

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Address: Surat, Gujarat, 395009

Website: enps.nsdl.com

I am unable unable to complete my registration for eNPS system due to payment issue. I tried to pay online but my transaction got failed. I am unable to complete the payment process again for NPS account creation. i am getting the message "Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again after sometime."

Acknowledgement No.:11025131

I tried to call the customer care but nobody is responding.

Aug 7, 2021

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Address: Gurgaon, Haryana, 122001

I am getting the below error while login and making payment against my acknowledgement no. 11024196

"Registration against this Acknowledgement Id is pending for confirmation from payment Gateway. Please try again after sometime."

Name : Rajesh Bahl
Acknowledgement No. 11024196
Registration Date : 29-FEB-2016

The above mentioned error message keep coming from the last 6 hours. Please look into it, so that payment can be made by me.

Rajesh Bahl
[protected]

+1 photos

Mar 8, 2016

Complaint marked as Resolved

Today, the system has accepted the completion of registration process. I have made the payment today and PRAN and acknowledgement of payment is issued to me.. Problem is Solved. Thanks

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Mar 08, 2016

Updated by rbehl47 PRAN is issued to me and I have made the payment. Problem is Solved. Thanks

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B

Bskk

from Mumbai, Maharashtra

Mar 7, 2016

Sir
I am trying to contribute for NPS for the last one week. I am already registered with eNPS and I got the acknowledgement No. 11022819. But I am unable to make initial contribution. Payment gate way is not allowing. The below mentioned message is coming whenever I try. Kindly look into it and solve my problem.
"Registration against this Acknowledgement Id is pending for confirmation from payment Gateway. Please try again after sometime."

My mob.[protected],

R

rbehl47

from Mumbai, Maharashtra

Mar 8, 2016

PRAN is issued to me and I have made the payment. Problem is Solved. Thanks

S

sapkale

from Mumbai, Maharashtra

Mar 10, 2016

Sir
My acknowledgement No. 11022655 and date 26/02/2016. But I am unable to make initial contribution. Payment gate way is not allowing. The below mentioned message is coming whenever I try. Kindly look into it and solve my problem.
"Registration against this Acknowledgement Id is pending for confirmation from payment Gateway. Please try again after sometime."

My mob.[protected],

A

atul8219

from Pune, Maharashtra

Mar 10, 2016

Sir
My acknowledgement No. 11023952 and date 29/02/2016. But I am unable to make initial contribution. Payment gate way is not allowing. The below mentioned message is coming whenever I try. Kindly look into it and solve my problem.
"Registration against this Acknowledgement Id is pending for confirmation from payment Gateway. Please try again after sometime."

Atul Kumar
[protected]

A

atul8219

from Pune, Maharashtra

Mar 11, 2016

RAN is issued to me and I have made the payment. Problem is Solved. Thanks

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Address: 208023

Dear Sir,

I am trying to online register for NPS. My Acknowledgement No 11023365 dt 27/02/2016.

I have completed the process but due to OTP problem the payment can not be made.

Now the following error is being shown continuously :-

"Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again after sometime."

I have tried the phone nos [protected] and [protected] but nobody care to attend the phone.

You are requested to initialize my application so I can make fresh application.

Thanks,

R.K.AGRAWAL

Aug 7, 2021

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Address: Kolkata, West Bengal, 700127

Website: www.nsdl.co.in

Did not receive PRAN Kit and Pran number.Although I received the nsdl nps password envelop in a courieer . Please look into my issue and despatch my PRAN card quickly . My email id is [protected]@gmail.com and contact number is [protected].Please revert me back quickly.

Aug 7, 2021

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Address: 400013

Website: npscra.nsdl.co.in/contact-us.php

Registered for NPS account with Akn No 11020898 dt 23/02/2016 but at the time of payment transaction failed due to some reason. now cant make payment. page not open. please help
every time this massage shows.

Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again after sometime.

Aug 7, 2021

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Address: Muzaffarnagar, Uttar Pradesh, 251314

Acknowledgment number [protected]

Pan number golps7536n
Application_name akshay kumar satyam
Status card despatched by registered/speed post** vide airway bill no. Ea[protected]in
Despatched date 12-feb-2016
Despatch mode by courier
On the pan track status it's showing expected to be delivered by 22-feb-2016 but still not received.

Aug 5, 2021

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