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NSDL e-Governance Infrastructure Complaints & Reviews

3.5
Updated: Aug 8, 2025
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NSDL e-Governance Infrastructure reviews & complaints page 232

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S
sikander bakshi
from Gurgaon, Haryana
Feb 21, 2016
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Address: 122018
Website: enps.nsdl.com/eNPS/LandingPage.html

My Acknowledgement Number is 11016546 and the Acknowledgement Date is 17/02/2016. When I try to Complete Pending Registration, I get the message "Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again after sometime." I am getting this message for the last 2-3 days.
+1 photos
Aug 7, 2021
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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    P Mark Suankhanlam
    Feb 19, 2016
    Resolved
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    Address: Mumbai City, Maharashtra
    Website: www.cra-nsdl.com

    Honorable Respected Sir/Madam'
    My PRAN Account has locked so you are requested that kindly to re-issue the I-PIN &T-PIN to operate my account.
    Plz sir/madam provide me a new password and plz send me my account details..
    So kindly and request to register on my mobile no..
    Please info...sir/madam.

    Thank You
    Sir/Madam


    [protected]@email.com
    Mobile-[protected]

    Your faithfulness
    P Mark Suankhanlam
    ID[protected]
    I-PIN -X1897240
    T-PIN-X375
    Aug 7, 2021
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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      T
      Tathagata Panda
      from Bengaluru, Karnataka
      Feb 18, 2016
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      Address: Mumbai City, Maharashtra
      Website: www.nsdl.com

      Dear Team,

      I am getting the below error while login and making payment:

      "Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again after sometime."

      I have tried many times but still facing the same issue.

      Kindly look into this issue:

      PFB Details:

      Acknowledgement Number: 11011187
      Name: Tathagata Panda

      Regards,
      Tathagata Panda
      Mob: [protected]
      Aug 7, 2021
      Complaint marked as Resolved 
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Snapshot is attached.

      Error while payment/login in nps - Comment #2315405 - Image #0
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        S
        salman121
        from Bengaluru, Karnataka
        Feb 17, 2016
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        Address: Hyderabad, Andhra Pradesh, 500008

        Sir i have submit my pan card for correction on[protected] ak no:- [protected].the stutus is show this
        Acknowledgment Number : [protected]
        Permanent Account Number (PAN) : BHNPA0872M
        Name : SYED HASHAM ALI
        Category : Individual
        Status :
        Your application for 'New PAN Card or/and Changes or Correction in PAN Data' is under process at Income Tax Department. plz kindly dispacth my pan card . i[censored] r not dispatch my pan card in 2 to 4 days i will take the serious action of your department.
        Aug 7, 2021
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        very bad departmen
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          V
          Vijayverma767
          Feb 17, 2016
          Resolved
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          Dear Team,

          I am getting the below error while login and making payment:

          "Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again after sometime."

          I have tried many times but still facing the same issue.

          Kindly look into this issue:

          Details:

          Acknowledgement Number: 11016041
          Acknowledgement Date 13/02/2016
          Name: Vijay verma

          Regards,
          Vijay verma
          Aug 7, 2021
          Complaint marked as Resolved 
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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            S
            sarab27
            from Delhi, Delhi
            Feb 16, 2016
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            Address: New Delhi, Delhi, 110024
            Website: www.thepancard.com

            I was applying Address change for PAN CARD online thru tin-nsdl.com
            After submitting the application online, it did debited fees from my account & before i get the acknowledgement no., it had given me error.The amout has already been deducted from my account & after submitting application online, we have to submit the proofs with acknowledgement to their pune office.

            I am now loosing days also, but still no much help.

            payu payment id : 93325101
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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              K
              kunal49
              from Dhanbad, Jharkhand
              Feb 13, 2016
              Resolved
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              Address: Kolkata, West Bengal

              My PRAN No.[protected]. My I PIN and T PIN has expired. Kindly send the I PIN and T PIN to my mobile No [protected] and email id kunal49 @ yahoo.co in. I can not open my file send to e-mail as I do not have the required pass word.
              Aug 7, 2021
              Complaint marked as Resolved 
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              My PRAN No.[protected]. I can not access to my attached fil sent to my mail without having a pass word. Kindly send the pass word and revised I PIN and T PIN as these are expired. Kindly send the pass word, I PIN and T PIN to my email and mobile .mentioned below:-

              Kunal Chatterjee
              Mobile [protected]
              e-mail [protected]@yahoo.co.in
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                V
                Vijayubi
                from Delhi, Delhi
                Feb 11, 2016
                Resolved
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                Resolved

                I have send the death claim of Kewal dass having pran no[protected] six month ago. Till now the death claim not settled by the CRA NSDL.
                Oct 20, 2020
                Complaint marked as Resolved 
                Solved
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Feb 11, 2016
                Updated by Vijayubi
                I have send the death claim of Kewal dass having pran no[protected] six month ago. Till now the death claim not settled by the CRA NSDL.

                Please update me with how much it will take to settle the claim.

                Vijay Kumar
                [protected]
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                  D
                  Davedenros
                  from Irinjalakuda, Kerala
                  Feb 11, 2016
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                  Address: Dakshina Kannada, Karnataka, 575001

                  I tried to register for enps but while making payment due to error was not able to make payment. Repeated attempts to reregister shows error msg saying waiting for confirmation from payment gateway. Acknowledgement number 11015543. Date 11/2/2016.
                  Mailed customer care no reply.
                  Aug 7, 2021
                  Complaint marked as Resolved 
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                    G
                    grv1986
                    from Sitamau, Madhya Pradesh
                    Feb 11, 2016
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                    Address: Indore, Madhya Pradesh, 452020
                    Website: www.consumercomplaints.in/new_complaint

                    Pension Statement
                    Dear Sir/Madam

                    Please send the Pension Statement (On my Email Id Or Address) As soon as possible.

                    Pran no[protected]
                    Mob.No. - [protected]
                    Address - 262, Village Post Simrol, District - Indore
                    Pin - 452020
                    Email- [protected]@gmail.com

                    Year 2014 to 2015 tak
                    Aug 7, 2021
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                      W
                      wcdseh
                      from Bhopal, Madhya Pradesh
                      Feb 11, 2016
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                      Address: Sehore, Madhya Pradesh, 466001
                      Website: Consumer complaint

                      मे अनिल कुमार साहू महिला बाल विकास विभाग जिला सीहोर मे सहा.ग्रेड—3 पद पर कार्यरत हूॅं मोबाईल् नम्बर [protected] मेने प्रान नं. के लिये आवेदन अक्टूबर 2015 मे किया था जिसका मेसेज दिनांक 21 नबम्बर 2015 को प्राप्त हुआ जिसकी किट आज दिनांक तक अप्राप्त है। प्राप्त मेसेज अनुसार प्रान नं.[protected] पीपीएएन न. [protected]
                      पता:—जिला ट्रेजरी आफिस कलेक्ट्रेट भवन जिला सीहोर पिन न. 466001
                      Aug 7, 2021
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                        S
                        ssatendra01
                        from Mangalore, Karnataka
                        Feb 10, 2016
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                        Address: 411057
                        Website: enps.nsdl.com/eNPS/OnlineSubscriberRegistration.html?appType=main

                        Dear Team,

                        I am getting the below error while login and making payment:

                        "Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again after sometime."

                        I have tried many times but still facing the same issue. I have attached the screen shot of error:

                        Kindly look into this issue:

                        PFB Details:

                        Acknowledgement Number: 11014644
                        Name: Satendra Singh

                        Regards,
                        Satendra Singh
                        Mob: [protected]
                        +1 photos
                        Feb 12, 2016
                        Complaint marked as Resolved 
                        Resolved Not Applicable Not Applicable Not Applicable Not Applicable Not Applicable Not Applicable Not Applicable Not Applicable Not Applicable Not Applicable
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                          N
                          njcaj55
                          from Ajmer, Rajasthan
                          Feb 9, 2016
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                          Resolved

                          Address: Ajmer, Rajasthan, 305001
                          Website: www.bluedart.com

                          Dear Sir,

                          BLUE DART COURIER SERVICES, AJMER - 305001, RAJASTHAN is not delivering the PAN card to the recipient and returned it to the sender. There was a valid mobile no. is available on the courier but, They are not trying to contact the recipient .

                          Please consider this matter and take action urgently.

                          details of a same case is here below -
                          Blue Dart Express Ltd courier vide airway bill no. [protected]
                          Aug 7, 2021
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                            C
                            Ca Arpit Surana
                            from Jodhpur, Rajasthan
                            Feb 7, 2016
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                            Address: Jodhpur, Rajasthan, 342003
                            Website: TIN NSDL

                            I made the payment online application for pan but at the time of generation of acknowledgement my computer was off due to not having invertor now i recieve that payment is succeeded but i am not getting the acknowledgement it shows pos 22453746 and e-governance infrastmumbai in txn#[protected]. i dont know acknowledgement no. and transaction no. and i have not recieved e mail but payment is made
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Not recieved acknowlegement no. Of pan application
                            not have transaction no. As provided in application
                            not received email id having acknowledgement
                            but payment is made and in it no transation no. Is recieved by me
                            in passbook printing no transaction no. Is there

                            so now how to get payment
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                              U
                              Usha Tak
                              from Mumbai, Maharashtra
                              Feb 3, 2016
                              Resolved
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                              Address: Mumbai City, Maharashtra, 400013

                              I have applied for reprinting of pan card application no for the same is: [protected].
                              On the date of 19/11/2015 i have received an e mail update that my document verification is done and application data for pan aoapt6556n will be compared with income tax department's database . And pending at income tax department.

                              I had made no. Of calls to nsdl they said it is pending at itd and we cannot do any thing.
                              After that i call the income tax department they updated that all the verification is done from there side and application is pending an nsdl. They even registered a complain against nsdl. Complain no for the same is: 5926188 dated 19 jan-2016.
                              But till now there is no update and my pan card is not dispatched.
                              Aug 9, 2021
                              Complaint marked as Resolved 
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                                S
                                Swetha Sree
                                from Hyderabad, Telangana
                                Feb 3, 2016
                                Resolved
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                                Address: 500081

                                I have applied for new PAN card on[protected]. My acknowledgement number is [protected]. I have enclosed the required documents and did a registered post. As of the postal India website my documents have been delivered to NSDL by[protected].

                                Still my pan status is "Documents have not been received yet". It's too early to complain but I don't want to be too late too.
                                Feb 5, 2016
                                Complaint marked as Resolved 
                                I got a mail on yesterday(04-02-2016) that NSDL has received my documents and the status has been changed to "your application is under process".
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                  S
                                  Siddharyh Shankar Dubey
                                  from Delhi, Delhi
                                  Feb 2, 2016
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                                  Address: New Delhi, Delhi, 110018
                                  Website: National Securities Depository Limited [NSDL]

                                  After successful completion of pan card online application i paid the required amount through CREDIT CARD but didnt received any reference number or acknowledgement number and also my E-mail..
                                  The amount has been deducted from my account transaction no is.[protected]

                                  Rita Shrivastava
                                  E-mail:rita.[protected]@hitechcarmasters.com
                                  [protected] DOB:13/10/1982
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                    D
                                    Deepak chhattri
                                    Jan 30, 2016
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                                    Address: Mumbai City, Maharashtra, 400013
                                    Website: www.egov-nsdl.org.in

                                    Respected sir or Madam,

                                    I am employee of J&K Bank Ghaziabad Branch.I had applied for PRAN [Permanent Retirement Account Number] under the government scheme of NPS.. But I have not received PRAN Card and also any pin. I had informed Nodal Office, Chennai and sent mail Customer Care and Raise the Grievence on NSDL web site. They replied me with the speed post No. EM[protected]IN. When I checked this number in online tracking system, it is shwoing undelivered to Delises office (Mumbai). Again I was informed it is undelivered and after two monts shows no content found post office says we return it But they said again we are not received yet. I said you can check on this number in online tracking system.

                                    Since last 5 months i am following up with CRA-NSDL and there is no proper response. Staff at CRA is not taking calls most of the times and if in case they take the calls they are not giving the proper feedback and information on my query. Nobody taking care my complaint. They dont care of the Customer. I am following Customer Care, Grievence, and mail also. Now I'am mentally haresh this is serious issue please necessary action also send it to my office adress
                                    J&K Bank, Ambedkar road, Gaziabad Branch, U.P-201001

                                    My PRAN NUMBER[protected]
                                    NAME - DEEPAK CHHATTRI
                                    Mon no.[protected]
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                      A
                                      Ab. Roouf
                                      Jan 28, 2016
                                      Resolved
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                                      Resolved

                                      I am Ab. Roouf. I have forgot my password of my NPS PRAN NO:[protected] so please send me password for my PRAN NO on my E-mail ID as [protected]@gmail.com.so that I will be able to check the details of my account regards Ab. Roouf PRAN NO.[protected]
                                      Aug 8, 2021
                                      Complaint marked as Resolved 
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                        N
                                        nita salunkhe
                                        from Mumbai, Maharashtra
                                        Jan 28, 2016
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                                        Address: Satara, Maharashtra, 415206
                                        Website: pancard

                                        Pancard status is showing dispatched almost a month before but I have not received the same.

                                        Acknowledgment Number : [protected]

                                        Your PAN card has been dispatched on 19-Dec-2015 by Registered/Speed Post** vide airway bill no. EA[protected]IN, at the address for communication* indicated by you in the application. The pan card is expected to be delivered by 29-Dec-2015.

                                        (pan) : GLXPS0178B
                                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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