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NSDL e-Governance Infrastructure Complaints & Reviews

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Updated: Jan 16, 2026
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NSDL e-Governance Infrastructure reviews & complaints page 234

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H
harishkumar sachidanandan
from Bengaluru, Karnataka
Jan 5, 2016
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Hi, am getting the following error. AM not able to generate the completed registration from from NSDL for contribution to be made to NPS my ack no is 11007825 and date of submission is 02-jan-2016 Unable to register after getting acknowledgement no due to payment gateway issue
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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    D
    daway
    from Delhi, Delhi
    Jan 4, 2016
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    Address: Mumbai City, Maharashtra, 400067
    Website: npscra.nsdl.co.in/citizens-scheme-informaion.php

    Hi I opened a new NPS account in IDBI Bank Kandivali (W) Branch on December 9, 2015. However I have not received my PRAN Number or Card till dat My Receipt Number is[protected]
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Jan 04, 2016
    Updated by daway
    Hi I opened a new NPS account in IDBI Bank Kandivali (W) Branch on November 9, 2015. However I have not received my PRAN Number or Card till dat My Receipt Number is[protected]
    Jan 04, 2016
    Updated by daway
    Hi I opened a new NPS account in IDBI Bank Kandivali (W) Branch on December 9, 2015. However I have not received my PRAN Number or Card till dat My Receipt Number is[protected]
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      G
      gauravag1986
      from Delhi, Delhi
      Jan 4, 2016
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      Address: 110043
      Website: enps.nsdl.com

      My acknowledgement Number is 11007498 and the Acknowledgement Date is 30/12/2015. While, Complete pending registration it say that your are a registered user with pending payment confirmation. Please try after some time. I am getting this message since 4 days. I tried to contact the cutomer care no but they are not responding saying that they are busy. Their email id is not able to accept emails due to full capacity. Consumers are helpless to contact them. Please do the needful asap.
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      which is the customer care no am also geting the same issue
      which is the customer care no am also geting the same issue
      Try this one...[protected]...and tell them to transfer call to enps..but since last two days they are unable to connect the phone to enps deptt...today I droppeed email to info.[protected]@nsdl.co.in. ..hopefully would get some response by tomorrow.
      thanks Gaurav even i called up the no and no response i did the same by sending a mail to the provided email id.
      i already facing this problem since 6 days
      Any body got solution for this problem above ?
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        Z
        zarrar ahmad
        Jan 2, 2016
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        Address: Siddharthnagar, Uttar Pradesh, 272191

        First Name-zarrar Last/surname-ahmad Father first name-shakeel Last name-ahmad Dob-20/01/1992 Add-village/post-bharat bhari dumariyaganj siddharthnagar Uttar pradesh Pin-272191 Sir i applied pan near about four months ago, but i didn't get my card till now.plz help me thanks
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          S
          Sreepa Prasannan
          from Bengaluru, Karnataka
          Dec 31, 2015
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          Address: Alappuzha, Kerala, 689126

          As per my little knowledge SSLC or Secondary School Leaving Certificate issuing by State Govt is equivalent to Matriculation Certificate. But recently when I submitted SSLC certificate of my Mother's PAN card Correction there raised the confusion that SSLC is not considering as Matriculation certificate. I am a keralite, we are getting 10th certificate which is given by state govt and the certificate is named as SSLC. If this is the case then why got not taking any action to rectify this Discrepancy, which is giving confusion to the verifying authorities. From their view of point SSLC is not a Valid document. What I understood is the verification authorities doesn't that person's born before e1989 SSLC can be taken as proof of Date of Birth.
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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            N
            nagarajupan
            from Hyderabad, Telangana
            Dec 30, 2015
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            Address: Mumbai City, Maharashtra, 400013
            Website: www.tin-nsdl.com

            Dear Sir/Madam, My name is NAGARAJU My pan card is returned to NSDL on 19-Aug-2015.I would request you to resend my PAN card Pan card number: BRLPG7843L Acknowledgement: [protected]
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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              P
              paresh chamanlal padhiyar
              from Bhavnagar, Gujarat
              Dec 30, 2015
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              Address: 360005

              Respected Sir, I am humbly request you in connection with above PRAN Number[protected] allotted to me in which the address is insufficient so please correct my address as under; VIJAY RAMSHIBHAI KARANGIYA ‘NIJANAND’ 63/A KIDWAINAGAR MAIN ROAD, RAJKOT -360005 (GUJARAT-INDIA) Kindly do needful in the matter at the earliest and oblige. Thanking you, Yours faithfully V R Karangiya
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                P
                priya11
                from Noida, Uttar Pradesh
                Dec 28, 2015
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                Dear Sir/Mam, I had Requested for changes or Correction in PAN Data for PAN Allotted, below are the details. Acknowledgement No : [protected] The status of this application has not changed since 4 months and is showing as : "'New PAN Card or/and Changes or Correction in PAN Data' is under process at Income Tax Department" I have also checked with Income Tax department and the required changes in my surname (changed post marriage) are reflecting in their portal. https://incometaxindiaefiling.gov.in/e-Filing/Services/KnowYourPan.html Somehow there is a major confusion between NSDL and IT deptt which is NOT getting resolved and due to which I am suffering. I have NOT yet received updated/new PAN card. Request an update.
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                  R
                  Ramesh EG
                  from Bengaluru, Karnataka
                  Dec 27, 2015
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                  Address: Bangalore, Karnataka, 560048

                  Acknowledgment Number : [protected] Name : SAMRAT BOWRI Category : Individual Status : Income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application. why nsdl shows my application status pending??

                  Promath Pradhan — NSDL — Income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application

                  Acknowledgment Number : [protected] Name : PROMATH PRADHAN Category : Individual Status : Income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application. why nsdl shows my apploction status pending??
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                    R
                    Rakesh199@
                    Dec 23, 2015
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                    Address: Aligarh, Uttar Pradesh, 202001

                    Sir My name is Rakesh Kumar and I applied for reissuing my Pan card on 12/10/2015.and I Checked online status about for my new pan card. But written as "your pan card is in under processing " Sir Please tell me what I do for getting my Pan card.
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                      S
                      srinathjbsk
                      from Bengaluru, Karnataka
                      Dec 23, 2015
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                      Address: Bangalore, Karnataka, 560050

                      I had applied for pan from bangalore in the month of oct but it was rejected saying wring form filled so karvy basvangudi told that they will send email to hyderbad and rectify the same but around 2 months over saying that, so i filled a fresh form with same ack but karvy basavangudi told they have sent the form but hyd people saying form not recived kindly help me in this regard it is almost 3months, my ack no is [protected]
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Thank you for kind response actually the issue is solved now and pan card no is generated.
                      But initially the problem was not NSDL it was with TIN FACILITATOR KARVY they did not process the application and they did not respond to the queries and grievances very bad service by karvy
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                        S
                        Shashidhar Dasi
                        from Chennai, Tamil Nadu
                        Dec 23, 2015
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                        Resolved

                        Address: Mumbai City, Maharashtra, 400013
                        Website: enps.nsdl.com/eNPS/LandingPage.html

                        Hi, I am Shashidhar Dasi, I try to open a Individual Pension account online with Acknowledgement # 11005680 in eNPS on 21/12/2015. As per procedure of account opening I completed all segment of ENPS registration and it went through payment gateway to my Syndicate bank internet banking page (transaction reference# IB PG Txn[protected] [protected]) and payment is successful(Please check the attached picture for transaction details). After payment, I could not get any confirmation from NSDL. I try to contact NSDL but there is no one is answering my call. Please resolve this
                        Dec 25, 2015
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure Limited — Money debited from bank but Unable to register through eNPS I have received email & SMS from NSDL 0n 23/12/2015 stating my PRAN and receipt number and further steps to be done.
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        sir what to do id not getting any responce
                        while facing this massage in enps situr acknowlegement no. is pending for payment gateway.?my acknowlegement no is 11007570
                        how long should be wait?
                        too much tired
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                          kanch123
                          from Bengaluru, Karnataka
                          Dec 22, 2015
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                          Acknowledgment Number : [protected] Name : SIDDAIAH RAJANNA Category : Individual Status : Income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application. why nsdl shows my application status pending??
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                            A
                            Abhimayu samal
                            from Delhi, Delhi
                            Dec 21, 2015
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                            Address: Kendrapara, Odisha, 754211
                            Website: www.nsdl .com

                            Dear sir,
                            i will apply my pan card since 2 month but till not received yet
                            my a k no-[protected]
                            complain no-5717436
                            my contact number-[protected]
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                              S
                              sarvesh rai
                              from New Delhi, Delhi
                              Dec 19, 2015
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                              Address: Ghaziabad, Uttar Pradesh, 201102

                              I applied for PAN card (Acknowledgement# [protected]) on[protected] and it dispatched by vide airway bill no. EA[protected]IN but it has been returned undelivered to NSDL on[protected] due to insufficient address while I've clearly mentioned the below address in PAN application form. Address: MM-103, FF-4, DLF ANKUR VIHAR LONI GHAZIABAD UP-201102
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

                              NSDL — PAN card not returned without delivered

                              I applied for PAN card on[protected] and it dispatched by vide airway bill no. EA[protected]IN but it has been returned undelivered to NSDL on[protected] due to insufficient address while I've clearly mentioned the below address in PAN application form. Address: MM-103, FF-4, DLF ANKUR VIHAR LONI GHAZIABAD UP-201102
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                                N
                                Niladri Bihari Nayak
                                from Delhi, Delhi
                                Dec 18, 2015
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                                Address: New Delhi, Delhi, 110022
                                Website: nsdl.co.in

                                Date of incident-18Dec2015 The Acknowledgement Number is 11006157 and the Acknowledgement Date is 18/12/2015. During Registration at eNPS bank details defaulted to State bank of Patiala.Not able to change even after entering SBI IFSC code Niladri Gurgaon
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                  Vishnu Ch
                                  from Hyderabad, Telangana
                                  Dec 17, 2015
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                                  Address: Hyderabad, Andhra Pradesh, 500034
                                  Website: cra-nsdl.com/CRA/.

                                  Contact Us link is not working in https://cra-nsdl.com/CRA/. Also, there is no response from customer care number listed in NPS Forms[protected]
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                                    M
                                    manish8614
                                    from Gurgaon, Haryana
                                    Dec 6, 2015
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                                    Although i have acknowledgement number but i did not recieve any mail by nsdl for pan card about which document i have to submit name- manish kumar chourasiya acknowledgement no. -[protected] email id - [protected]@gmail.com please look through the query ...its urgent and please notify me if any progress happens..
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                      G
                                      ghraichura
                                      from Jamnagar, Gujarat
                                      Dec 4, 2015
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                                      Address: Jamnagar, Gujarat, 361001

                                      I have applied for correction of PAN vide ack no [protected] on 24.09.2015. There after I have made various follow up on call center[protected] and provided various documents through mail and received by them. Last document being mailed on 20.11.2015. However, thereafter every time I call, they informs that within 2-3 days, New PAN Card will be issued. From last 15 days, I am getting the same reply and they are not issuing revised PAN Card. Its almost two and a half month from the date of application. Due to unavailability of rectified PAN card, I am unable to proceed further for my business, as in each department for business, PAN is compulsory. I have occurred loss of profit for that much time period due to non issuance of PAN card. Request to do the needful.
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Sir,
                                      I have first time applied for myself pan card ref.no [protected] but it has been invalid due to incomplete of ressidential address.I again submitted online application (Ack.No. [protected]) for pan card which pan no. for this has been alloted.So, kindly refund the pan card processing fees which chargeble from me against the Ack.No.[protected].
                                      NSDL e-Governance Infrastructure Customer Care's response, Jan 24, 2017
                                      Verified Support
                                      Dear Amaresh, ,

                                      This has reference to the query/complaint raised by you.

                                      The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

                                      For any other clarification
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                                        arvendra soni
                                        from Raipur, Chhattisgarh
                                        Nov 28, 2015
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                                        Address: Gwalior, Madhya Pradesh, 474006

                                        Sir my name is arvendra soni . i am a teacher in mp govt .as a post of adhyapak in govt. m. school ajaygar . ddo - govt. h.s.school pichhore, bock -dabra, district - gwalior . m.p. sir i did not receive my prim number but i found it from internet . but i did not receive my pran card or password so plz search my pran card and password as soon as possible . my pran number is[protected] my cont no - [protected]
                                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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