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Updated: Aug 8, 2025
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NSDL e-Governance Infrastructure reviews & complaints page 234

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P
priya11
from Noida, Uttar Pradesh
Dec 28, 2015
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Dear Sir/Mam, I had Requested for changes or Correction in PAN Data for PAN Allotted, below are the details. Acknowledgement No : [protected] The status of this application has not changed since 4 months and is showing as : "'New PAN Card or/and Changes or Correction in PAN Data' is under process at Income Tax Department" I have also checked with Income Tax department and the required changes in my surname (changed post marriage) are reflecting in their portal. https://incometaxindiaefiling.gov.in/e-Filing/Services/KnowYourPan.html Somehow there is a major confusion between NSDL and IT deptt which is NOT getting resolved and due to which I am suffering. I have NOT yet received updated/new PAN card. Request an update.
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    R
    Ramesh EG
    from Bengaluru, Karnataka
    Dec 27, 2015
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    Address: Bangalore, Karnataka, 560048

    Acknowledgment Number : [protected] Name : SAMRAT BOWRI Category : Individual Status : Income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application. why nsdl shows my application status pending??
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    Promath Pradhan — NSDL — Income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application

    Acknowledgment Number : [protected] Name : PROMATH PRADHAN Category : Individual Status : Income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application. why nsdl shows my apploction status pending??
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      R
      Rakesh199@
      Dec 23, 2015
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      Address: Aligarh, Uttar Pradesh, 202001

      Sir My name is Rakesh Kumar and I applied for reissuing my Pan card on 12/10/2015.and I Checked online status about for my new pan card. But written as "your pan card is in under processing " Sir Please tell me what I do for getting my Pan card.
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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        S
        srinathjbsk
        from Bengaluru, Karnataka
        Dec 23, 2015
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        Address: Bangalore, Karnataka, 560050

        I had applied for pan from bangalore in the month of oct but it was rejected saying wring form filled so karvy basvangudi told that they will send email to hyderbad and rectify the same but around 2 months over saying that, so i filled a fresh form with same ack but karvy basavangudi told they have sent the form but hyd people saying form not recived kindly help me in this regard it is almost 3months, my ack no is [protected]
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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        Thank you for kind response actually the issue is solved now and pan card no is generated.
        But initially the problem was not NSDL it was with TIN FACILITATOR KARVY they did not process the application and they did not respond to the queries and grievances very bad service by karvy
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          S
          Shashidhar Dasi
          from Chennai, Tamil Nadu
          Dec 23, 2015
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          Address: Mumbai City, Maharashtra, 400013
          Website: enps.nsdl.com/eNPS/LandingPage.html

          Hi, I am Shashidhar Dasi, I try to open a Individual Pension account online with Acknowledgement # 11005680 in eNPS on 21/12/2015. As per procedure of account opening I completed all segment of ENPS registration and it went through payment gateway to my Syndicate bank internet banking page (transaction reference# IB PG Txn[protected] [protected]) and payment is successful(Please check the attached picture for transaction details). After payment, I could not get any confirmation from NSDL. I try to contact NSDL but there is no one is answering my call. Please resolve this
          +1 photos
          Dec 25, 2015
          Complaint marked as Resolved 
          NSDL e-Governance Infrastructure Limited — Money debited from bank but Unable to register through eNPS I have received email & SMS from NSDL 0n 23/12/2015 stating my PRAN and receipt number and further steps to be done.
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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          sir what to do id not getting any responce
          while facing this massage in enps situr acknowlegement no. is pending for payment gateway.?my acknowlegement no is 11007570
          how long should be wait?
          too much tired
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            K
            kanch123
            from Bengaluru, Karnataka
            Dec 22, 2015
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            Acknowledgment Number : [protected] Name : SIDDAIAH RAJANNA Category : Individual Status : Income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application. why nsdl shows my application status pending??
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              A
              Abhimayu samal
              from Delhi, Delhi
              Dec 21, 2015
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              Address: Kendrapara, Odisha, 754211
              Website: www.nsdl .com

              Dear sir,
              i will apply my pan card since 2 month but till not received yet
              my a k no-[protected]
              complain no-5717436
              my contact number-[protected]
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                S
                sarvesh rai
                from New Delhi, Delhi
                Dec 19, 2015
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                Address: Ghaziabad, Uttar Pradesh, 201102

                I applied for PAN card (Acknowledgement# [protected]) on[protected] and it dispatched by vide airway bill no. EA[protected]IN but it has been returned undelivered to NSDL on[protected] due to insufficient address while I've clearly mentioned the below address in PAN application form. Address: MM-103, FF-4, DLF ANKUR VIHAR LONI GHAZIABAD UP-201102
                +1 photos
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                NSDL — PAN card not returned without delivered

                I applied for PAN card on[protected] and it dispatched by vide airway bill no. EA[protected]IN but it has been returned undelivered to NSDL on[protected] due to insufficient address while I've clearly mentioned the below address in PAN application form. Address: MM-103, FF-4, DLF ANKUR VIHAR LONI GHAZIABAD UP-201102

                PAN card not returned undelivered - Comment #2276032 - Image #0
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                  N
                  Niladri Bihari Nayak
                  from Delhi, Delhi
                  Dec 18, 2015
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                  Address: New Delhi, Delhi, 110022
                  Website: nsdl.co.in

                  Date of incident-18Dec2015 The Acknowledgement Number is 11006157 and the Acknowledgement Date is 18/12/2015. During Registration at eNPS bank details defaulted to State bank of Patiala.Not able to change even after entering SBI IFSC code Niladri Gurgaon
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                    V
                    Vishnu Ch
                    from Hyderabad, Telangana
                    Dec 17, 2015
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                    Address: Hyderabad, Andhra Pradesh, 500034
                    Website: cra-nsdl.com/CRA/.

                    Contact Us link is not working in https://cra-nsdl.com/CRA/. Also, there is no response from customer care number listed in NPS Forms[protected]
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                      M
                      manish8614
                      from Gurgaon, Haryana
                      Dec 6, 2015
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                      Although i have acknowledgement number but i did not recieve any mail by nsdl for pan card about which document i have to submit name- manish kumar chourasiya acknowledgement no. -[protected] email id - [protected]@gmail.com please look through the query ...its urgent and please notify me if any progress happens..
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                        G
                        ghraichura
                        from Jamnagar, Gujarat
                        Dec 4, 2015
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                        Address: Jamnagar, Gujarat, 361001

                        I have applied for correction of PAN vide ack no [protected] on 24.09.2015. There after I have made various follow up on call center[protected] and provided various documents through mail and received by them. Last document being mailed on 20.11.2015. However, thereafter every time I call, they informs that within 2-3 days, New PAN Card will be issued. From last 15 days, I am getting the same reply and they are not issuing revised PAN Card. Its almost two and a half month from the date of application. Due to unavailability of rectified PAN card, I am unable to proceed further for my business, as in each department for business, PAN is compulsory. I have occurred loss of profit for that much time period due to non issuance of PAN card. Request to do the needful.
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                        Sir,
                        I have first time applied for myself pan card ref.no [protected] but it has been invalid due to incomplete of ressidential address.I again submitted online application (Ack.No. [protected]) for pan card which pan no. for this has been alloted.So, kindly refund the pan card processing fees which chargeble from me against the Ack.No.[protected].
                        Reply
                        NSDL e-Governance Infrastructure Customer Care's response, Jan 24, 2017
                        Verified Support
                        Dear Amaresh, ,

                        This has reference to the query/complaint raised by you.

                        The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

                        For any other clarification
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                          A
                          arvendra soni
                          from Raipur, Chhattisgarh
                          Nov 28, 2015
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                          Address: Gwalior, Madhya Pradesh, 474006

                          Sir my name is arvendra soni . i am a teacher in mp govt .as a post of adhyapak in govt. m. school ajaygar . ddo - govt. h.s.school pichhore, bock -dabra, district - gwalior . m.p. sir i did not receive my prim number but i found it from internet . but i did not receive my pran card or password so plz search my pran card and password as soon as possible . my pran number is[protected] my cont no - [protected]
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                            H
                            hkrathee
                            from Lalgudi, Tamil Nadu
                            Nov 23, 2015
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                            Address: Tiruchirappalli, Tamil Nadu, 620014
                            Website: tin.tin.nsdl.com

                            Sir/Madam,
                            I applied for PAN change 2 months back.
                            But still I havnt received my changed PAN.
                            When I check status online it showing "Your application for 'New PAN Card or/and Changes or Correction in PAN Data' is under process at Income Tax Department" from last 2 months.
                            I sent lot of mails to NSDL. But all in vain.
                            Plz do needful either to get my PAN card or refund my application process fee.

                            Thanks,
                            Harkesh
                            PAN Application Acknowledgement No.: [protected]
                            Mob.: [protected]
                            Complaint marked as Resolved 
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                              A
                              Anil Kumar Saigal
                              from Pune, Maharashtra
                              Nov 20, 2015
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                              Address: 411038
                              Website: WWW.TIN-NSDL.COM

                              Sir,

                              I have applied for Duplicate PAN Card for my wife Mrs Malti Anil Saigal, PAN Card no. ALFPS8400E, on 19/11/2015 at WWW.TIN-NSDL.COM and paid Rs. 109.51 through my Citibank Card ending with no. 8637. I have not yet received the acknowledgement or receipt for the same. The Citibank has forwarded me the following letter.

                              " Dear Citibank Cardmember,
                              Thank you for banking with Citibank.
                              Rs 109.51 was spent on your Credit Card 5546XXXXXXXX8537 on 19-NOV-15 at WWW.TIN-NSDL.COM.

                              Please do the needful in my case and guide me where to deposite the 2 proofs and her latest photograph.

                              Thanks.
                              Regards,

                              ANIL KUMAR SAIGAL
                              H/O Mrs. MALTI ANIL SAIGAL
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                A
                                anil.qode
                                from Delhi, Delhi
                                Nov 20, 2015
                                Resolved
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                                Resolved

                                Address: 201308

                                Hello sir,

                                As i was not available at office due to diwali holidays, i couldnt get my pan card. so please deliver it to my address.

                                My pan number: CCEPR6745R
                                Name: Swikriti Rimal
                                Airbill number:EA[protected]IN

                                Address:
                                FF2, first floor Tradex Tower, Commercial belt, Greater noida 201308

                                Phone number: [protected]
                                Email:anil.[protected]@gmail.com
                                Complaint marked as Resolved 
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                                  D
                                  daslalli
                                  from Delhi, Delhi
                                  Nov 11, 2015
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                                  Address: Mumbai City, Maharashtra
                                  Website: cra-nsdl.com

                                  Sir,

                                  I am Boya Veera Prasad PRAN No.[protected] On dated 10/11/2015 I Forgot my password then I entered five times wrong password so my account has been locked. Please send my password to my mobile number [protected].

                                  Thank you...
                                  Yours faithfully,
                                  Boya Veera Prasad
                                  [protected]
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                    J
                                    Jitendra Maru
                                    from Raebareli, Uttar Pradesh
                                    Nov 6, 2015
                                    Resolved
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                                    Resolved

                                    Address: 302033

                                    Dear Sir,
                                    I have not received my Pan Card so please resend my pan card whose Permanent Account Number (PAN) is BZTPR7643P and Acknowledgement Number is -[protected] .Request you to please Resend My Card on the Given Mail address Below:-

                                    " LADU RAM"
                                    183/141 Pratap Nagar
                                    Sector-16 Ward No-33
                                    PIN- 302033
                                    cell num. [protected]
                                    Regards,
                                    Ladu Ram
                                    Complaint marked as Resolved 
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                                      S
                                      suresh bhat 1
                                      from mumbai, Maharashtra
                                      Nov 7, 2015
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                                      Address: 400092

                                      I am not receiving my monthly stock stements every month, Even after contacting over phone several times no use. Put a strict penality on NSDL As per law i was to receive monthly statements.but i received only one month statement and thereafter no statements NO RESPONSE TO TOLL FREE NUMBER
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                                        V
                                        vkad
                                        from Bengaluru, Karnataka
                                        Nov 5, 2015
                                        Resolved
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                                        Resolved

                                        Address: Jammu, Jammu and Kashmir, 181132

                                        Sir I Vijay Kumar hailing from Jammu employed in J&K Govt. My NPS Account has been locked after 5 unsuccessful attempts. Therefore I request u for issuing of new I-Pin/password so that I can login and check NPS details.
                                        The detail is as under:-

                                        Name- Vijay Kumar

                                        PRAN No:[protected]
                                        Complaint marked as Resolved 
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