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NSDL e-Governance Infrastructure Complaints & Reviews

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Updated: Jan 16, 2026
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V
vnd70vnd
from Singrauli, Madhya Pradesh
Mar 23, 2014
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Address: Singrauli, Madhya Pradesh

SIR, I had applied PRAN (Permanent Recruitment Account Number ) under govt. scheme dated[protected] . my pran no. have obtained throw internet .my Pran no.is[protected] but PRAN KIT has not been obtained till date . so kindly inform me at my given by mobile or email or post. Smt. Praveen Kumari Chaturvedi Sahayak Adhyapak govt.j. h.s Itma, DDO - Jayant Distt. singrauli (m.p.) india, Email [protected]@gmail.com, Mob No. [protected].
Aug 14, 2020
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Sir my name is Eswaraiah Pogakula my PRAN no is[protected] but lost my kit and also I pin and T pin so send me another kit and T pin and I pin my address 1-722 bathalapalli [v] [p] [m] anantapuramu [dist] andhrapradesh [st] India pincode-515661 Mobile-[protected]
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    rsekhar1314
    from Hisar, Haryana
    Mar 16, 2014
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    Address: Bangalore, Karnataka

    HI i have been paid for the panc ard charges as i have applied for the correction and they have not provide any kind of option stating that if there is unsupported charter which is been made when applying the form when i requested for the reversal they have not made refer the attached photo on this and also mentioned that we will do the best possible things on this for processing the new docunment on the web what the bludy [censored] is that these blud y people are doing
    Aug 14, 2020
    Complaint marked as Resolved 
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      sonuojha
      from Noida, Uttar Pradesh
      Mar 12, 2014
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      Address: New Delhi, Delhi

      SUB. : PAN processing fee Rs. 105/- REF. : Acknowledgment Number [protected] Dear Sir/Madam, This is with reference to the above mentioned subject, i would like to inform you that I have applied for New pan card on 06February2014. And Payment Already Paid Rs.105/-( Dena Bank Debit Card.But I have not sent our documents your Address.so please refund my PAN processing fee Rs.105/-. My New Pan application acknowledgement no - [protected]. My Ajay Kumar S/O Shri Ramji Lal, Date Of Birth:05/01/1966. So I request you give my PAN processing fee Rs. 105/-, your NSDL . Hope you wll do the needful at the earliest and Refund my PAN Processing fee immediately. Thanks, Regards, Ajay Kumar Mob. +91 [protected]
      Aug 14, 2020
      Complaint marked as Resolved 
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Sir,

      This is regarding the transaction no.[protected] dated 12th June 2015 'DSBI[protected]IG0AEBDNO5 TRANSFER TO[protected]'

      I have applied for the correction of my PAN card on your website having no ASVPD0803F. Payment of Rs. 110.56 /- has been deducted from my bank account but the transaction failed in the meantime. And no acknowledgement has been received.
      I have experienced the worst time service from this website. As a government it should be promt in its payment gateway procedure. I hope you understand the gravity of my problem and will do the needful as soon as possible.

      Details:
      Name - Mayur Ramdas Dhawale
      DOB - 7/06/1988

      PFA of bank statement from which money is duducted.

      Thanks & Regards,
      Mayur Dhawale
      Equity Research Analyst
      Maxim Research Private Limited
      Mob: +[protected]
      Tel : +[protected]
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        M
        Manas Prusty
        from Mumbai, Maharashtra
        Mar 9, 2014
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        Address: Angul, Odisha

        Sir, Respectfully I Sri Manas Ranjan Prusty my PRAN No.[protected] and missing of my password No. Therefore I would request to you kindly provide a new Password No. & obliged. My Mob.No. [protected] for pl. SMS
        Mar 15, 2014
        manasranjanprusty's response
        Sir, I am to submit my complane but not any reply to me
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          SEKH SAIFUDDIN
          from Barddhaman, West Bengal
          Mar 8, 2014
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          Sir, pan card resend to my address, because i get not information by couriers (First flight courires service ltd.) service. So i request to you that you resend my pan card my postal addrees or another courier service. Address - yasmin sultana, c/o sekh imad uddin, vill-shibpur, post-karjana chati, dist-burdwan, pin-713102, west bengal. Pan card acknowledgment no.[protected]. Pan no. Fmwps6403l. Bill no. B991q6880578.
          MAHENDER SINGH
          Dear Sir my Pancard resend my Address Because i get not information's by couriers (First flight couriers service ltd) service . so i requested to that you resend my pancard my New postal Address Speed post service. Address- SANJAY KUMAR SARASWAT
          H.NO# 05, SINDHI COLONY STATION ROAD TUNDLA - PINCODE -283204 .(FIROZABAD) Uttar Pradesh.
          Mob.- [protected], [protected]

          Pancard Acnowledgment no. [protected]. Pan No.- FPKP0540M.
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            J
            jatkailash86
            from Bengaluru, Karnataka
            Mar 7, 2014
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            Address: Jaipur, Rajasthan

            Dear sir
            my Pran card, parn pin, i-pin & pran kit has been not received till now so please send soon
            my details are here
            Kailash chand jat S/o Mana Ram
            vill-Tyoda, Post-Tyod
            Teh-Phulera, Distt-Jaipur 303604
            rajasthan
            mob-[protected]
            Office address
            Room no 190,
            Police Head Quarter Jaipur Rajasrhan
            (cid ib )
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              smita jha
              from Kolkata, West Bengal
              Feb 24, 2014
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              Address: Patna, Bihar

              My PRAN[protected] has been generated on 05/02/2014., according to received mail. But I didn't receive Pran kit yet.Due to this reason I fail to login account and I am not able to Know what is my transaction status My Postal address is following mention Smita Jha W/o Arunanand Jha c/o Asha choudhary (Rajendra Choudhary) Mahavir colony.Beur Patna PO 800016. Threrfore it is requested to you Piz send my Pran kit on my above mention address as soon as early
              Cra Nsdl (Central Record Keeping Agency) customer support has been notified about the posted complaint.
              MY PRAN[protected] has been generated on20 January 2015 according to received mail but i did not receive Pran kit yeti fail to login account therefore it is requested to you plz send my Pran kit as soon as early
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                S
                solleti111
                Feb 22, 2014
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                Address: Hyderabad, Andhra Pradesh

                Dear right authority,
                Satish Solleti

                PF number:[protected]

                With reference to the below email…..I want to know as when can I get my rest PF amount as I got only20 percent of amount from the actual fund which I’m supposed to receive. I left from my duties long back 2 years but I yet receive my PF fund, As PF is my own money which was deducted from my monthly salary, hence there should not be any such condition to withdraw the funds. Rather, the process should be, the option should be given to the Emp if he willing to buy any scheme.

                I’ve great respect to the PFRDA guidelines but process brought to into the system is not in the Emp’s favor. Finally, I would want know from you if there is any other process with following which I can get my funds directly without taking it through annuity|
                Aug 14, 2020
                Complaint marked as Resolved 
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                  S
                  Subasbabu
                  from Delhi, Delhi
                  Jan 17, 2014
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                  Address: Khordha, Odisha

                  Dear Sir
                  I had applied a pan card on 19-Dec-2013 vide acknowledgment no-[protected] .which has been sent by NSDL by First Flight Courier on 30-Dec-2013.vide bill no-B991Q5347504.But the First Flight Courier neither deliver it by the address given nor it Phone to me by the given number-[protected].
                  The First Flight Courier always doing monopoly. which is not excused.

                  So I request you to be kindly don't dispatch the PAN cards to such a irresponsible Courier company.& sent my PAN card by the given address by post.
                  Aug 14, 2020
                  Complaint marked as Resolved 
                  NSDL customer support has been notified about the posted complaint.
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                    A
                    abishek gupta
                    from Patiala, Punjab
                    Jan 5, 2014
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                    Address: Mumbai City, Maharashtra

                    I was employed with Employees State Insurance Corporation, Model Hospital, Ludhiana but later resigned. While in service, I had submitted application for Permanent Retirement Account Number (PRAN) and was allotted[protected] by Central Recordkeeping Agency, NSDL. I had got a few e-mail messages for intimation of credit at my mail id [protected]@yahoo.com but haven't received my PRAN Kit till date. I had sought information about my PRAN Kit from ESIC, Model Hospital, Ludhiana under RTI Act, 2005 but in their letter dated 25.11.2013, they have stated that my PRAN Kit is not available in their office. Kindly intervene so I receive my PRAN Kit.

                    Abishek Gupta
                    +91-[protected]
                    [protected]@yahoo.com
                    Cra Nsdl (Central Record Keeping Agency) customer support has been notified about the posted complaint.
                    file attached
                    SIR MY NAME IS BOYA BASAPPA WORKING AS SGT AT ADONI MANDAL KURNOOL DIST ANDHRA PRADESH

                    I HAVE NOT RECEIVED PRAN KIT YET, AND NOT RECEIVED MESSAGE ALERTS

                    PLEASE SEND MY PRAN KIT AS POSSIBLE AS EARLY
                    SEND THIS ADDRESS

                    MY ADDRESS:

                    BOYA BASAPPA,
                    S/O BOYA CHANDRASEKHAR,
                    GOVT.PRIMARY SCHOOL,
                    INDIRA NAGAR,
                    ADONI-518301,
                    KURNOOL DIST,
                    ANDHRA PRADESH.

                    MY PRAN NO:[protected]

                    MY EMP ID NO: 0949651

                    MOBILE NO: [protected]

                    MAIL ID: [protected]@gmail.com
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                      S
                      satya narayan nayak
                      from Gurgaon, Haryana
                      Dec 28, 2013
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                      Address: Shajapur, Madhya Pradesh

                      PRAN KIT NOT RECEIVED
                      SIR,
                      i had applied PRAN (Permanent Recruitment Account Number ) under govt. scheme dated[protected] . my pran no. have obtained throw internet .my Pran no.is[protected] but PRAN KIT has not been obtained till date . so kindly inform me at my given address by mobile or email or post.

                      satya narayan nayak
                      varistha adhyapak
                      govt. h.s.s.madana, distt. shajapur (m.p.)
                      india
                      Email : [protected]@gmail.com
                      Mobile no. [protected]
                      Aug 14, 2020
                      Complaint marked as Resolved 
                      SIR,
                      I had applied PRAN (Permanent Recruitment Account Number ) under govt. scheme dated[protected] . my pran no. have obtained throw internet .my Pran no.is[protected] but PRAN KIT has not been obtained till date . so kindly inform me at my given by mobile or email or post.
                      Smt. Praveen Kumari Chaturvedi
                      Sahayak Adhyapak
                      govt.j. h.s Itma, DDO - Jayant Distt. singrauli (m.p.)
                      india
                      Email : [protected]@gmail.com
                      Mobile no. [protected]
                      SIR,
                      I had applied PRAN (Permanent Recruitment Account Number ) under govt. scheme.. my pran no. have obtained throw internet .my Pran no.is[protected] but PRAN KIT has not been obtained till date . so kindly inform me at my given by mobile or email or post.
                      Smt. Praveen Kumari Chaturvedi
                      Sahayak Adhyapak
                      govt.j. h.s Itma, DDO - Jayant Distt. singrauli (m.p.)
                      india
                      Email : [protected]@gmail.com
                      Mobile no. [protected]
                      CRA NSDL (Central Record Keeping Agency) - Pran kit not received

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                      User satya narayan nayak on Dec 28, 2013
                      PRAN KIT NOT RECEIVED
                      SIR,
                      i had applied PRAN (Permanent Recruitment Account Number ) under govt. scheme dated[protected] . my pran no. have obtained throw internet .my Pran no.is[protected] but PRAN KIT has not been obtained till date . so kindly inform me at my given address by mobile or email or post.

                      manoj trivedi
                      S/O umashankar trivedi
                      15, jayeshwar mahadev mandir jawad distt. neemuch (m.p.) 458330
                      india
                      Email :manoj.89.[protected]@gmail.com
                      Mobile no. [protected]/ [protected]
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                        1
                        110091857272
                        from Agra, Uttar Pradesh
                        Dec 21, 2013
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                        Address: Jalandhar, Punjab

                        Respected Sir,
                        On the subject cited above amount has not been credit in my pran No. i have requested to my DDO but no action has been taken. I also wrote to My DTO officer, Jalandhar. BUt again no satisfied action has been taken. I am really confused what should i do now. Kindly solve this issue as early as possible. You are requested to credit this amount in my Pran No. I also forgot my password . Kindly reissue me new password.
                        Thanks,
                        Sincerely Yours.
                        Parveen
                        Cell No. [protected]
                        E-mail. [protected]@yahoo.co.in
                        Aug 14, 2020
                        Complaint marked as Resolved 
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                          1
                          105111246
                          from Ranchi, Jharkhand
                          Nov 23, 2013
                          Resolved
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                          Resolved

                          Address: Mahendragarh, Haryana

                          Sir, my father name is incorrect in my pran card and account.( incorrect father name is mahabir mahabir parsad and correct name is mahabir parsad) please rectifying the observation, i am already apply s-2 form for the above subject but no any reply received till date . Please correct my father name and info to my e-mail id.
                          Aug 14, 2020
                          Complaint marked as Resolved 
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                            R
                            raghunadh_peddinti
                            from Lalganj, Bihar
                            Oct 2, 2013
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                            Address: Mumbai City, Maharashtra

                            Sir,
                            I forgot my I-PIN and typed it five times and it was blocked. I requested NSDL CRA for a new I-PIN. I got new I-PIN but it was not working. I tried to call them but they were not answering my calls. Please help me in resolving my problem.
                            with regards
                            raghu
                            NSDL customer support has been notified about the posted complaint.
                            Dear Subscriber,

                            This has reference to your query, regarding non- functioning of re-issued I-PIN issued by NSDLCRA.

                            In this regard, you are requested to provide your 12 digit PRAN and complete screen shot of the error while accessing CRA website to enable us to resolve your query.

                            Also in case of queries you may reach us on our contact no.[protected]/4070 or toll free number[protected]using your TPIN).

                            Thanks & Regards,
                            Subscriber Care Group
                            CRA

                            Note:
                            We would like to inform you that CRA has developed a Central Grievance Management System (CGMS) wherein the entities can raise their grievances against CRA or any other entities in NPS. You can access the CRA website ‘www.cra-nsdl.com’ and use the I-Pin allotted at the time of registration in order to log your grievances. After successful logging of the grievance, a token number will be generated by the system with the help of which you can track the status of your grievance on CRA website. The grievances logged in CGMS will be centrally monitored by a dedicated team “Subscriber Care Group” (SCG) at NSDL-CRA so as to ensure that the grievances are resolved in a smooth and efficient manner.
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                              A
                              ashok singh gusain
                              from Delhi, Delhi
                              Sep 24, 2013
                              Resolved
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                              Address: Shravasti, Uttar Pradesh

                              Dear Sir,
                              I am ashok singh gusain worked at Sashastra Seema Bal , Govt. of India ( MHA) and My PRAN NO. is[protected] . I want to Reissue of I-Pin ( Password ) which have been blocked from same reasons. So, Please Reissued me a new I-Pin for login . My Mob. no. [protected] and email Id :- [protected]@gmail.com.


                              I highly thankful to you for this kind of act.

                              Your faithfully,

                              No.[protected] HC/Tele Ashok Singh Gusain
                              S/o Sh. Madan Singh Gusain 8th bn , SSB , Bhinga (U.P)
                              Aug 14, 2020
                              Complaint marked as Resolved 
                              NSDL customer support has been notified about the posted complaint.
                              Dear Sir,

                              This has reference to your trail mail for providing new password.

                              We would like to inform you that if you have forgot the password (I-PIN), you can reset the same by using 'Forgot password' link. After clicking the 'Forgot password' link you need to answer the secret question which you had set at the time of first log-in. The system will prompt you to reset the password (I-PIN) by entering the new password and confirming the password by re-entering the same. However, if you are unable to change the password with this option you need to request for re-issue of password.

                              To reissue the password (IPIN), you need to submit the Subscriber details Change Request Form (S2 Form) with written application to your respective PAO (Pay and Account Office) through DDO (Drawing and Disbursing Officer). PAO has to retain the change request form and shall not forward to CRA.

                              You can download the ‘S2 Form’ (Subscriber Details Change request form) from our website www.npscra.nsdl.co.in.


                              Thanks & Regards,
                              Subscriber Care Group
                              CRA

                              Note:
                              We would like to inform you that CRA has developed a Central Grievance Management System (CGMS) wherein the entities can raise their grievances against CRA or any other entities in NPS. You can access the CRA website ‘www.cra-nsdl.com’ and use the I-Pin allotted at the time of registration in order to log your grievances. After successful logging of the grievance, a token number will be generated by the system with the help of which you can track the status of your grievance on CRA website. The grievances logged in CGMS will be centrally monitored by a dedicated team “Subscriber Care Group” (SCG) at NSDL-CRA so as to ensure that the grievances are resolved in a smooth and efficient manner. Also in case of queries you may reach us on our contact no.[protected] or toll free number[protected]using your TPIN).
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                                1
                                111
                                from Fatehabad, Haryana
                                Sep 12, 2013
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                                Resolved

                                Address: Sirsa, Haryana

                                Acknowledgement No. [protected]
                                Parmanent Account NO. ERSPS9472P
                                Name Bhoop Singh
                                MOb No. [protected]
                                R/ Sir,
                                It is intimated that a am apply for pan card several days but PAN card not received then i am again request sent your good office . some times i look your web site i found that father name not proper because different name voter card & certificate. then i am letter sent my correct father name Indraj Singh . Now, 5 months my PAN card not received and no information regarding PAN card. So I again request please Sir Sent my PAN card soon as soon .I highly thankful to you
                                Aug 14, 2020
                                Complaint marked as Resolved 
                                My application acknowledge number is [protected] and two times i send my proof then i can not get pancard.My mail id is [protected]@gmail.com
                                From:
                                GHOL VINUBHAI KHODUBHAI
                                Ma
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                                  S
                                  saslu
                                  Sep 11, 2013
                                  Resolved
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                                  Resolved

                                  Address: Jaipur, Rajasthan

                                  Hello Team, I have applied for Duplicate Pan Card Request on online NSDL site through acknowledgement number [protected] this got rejected stating the reason(name discrepancy) the application Name should be as per ITD Database that is Pooja Ojha...Now that i submitted the application Name with Pooja Ojha with acknowledgement number [protected],they again rejected the application with the same reason Name Discrepancy,now they are saying according to ITD data base the application should be in name of Pooja Vinod Ojha.I don't know in what name should i submit the form.Now due to this am unable to get my salary account opened and am living without salary for more than 2 months.I dont understand how the Processing team works there .They are looking into which ITD database.If they want to take money and ready to pay money but i want my Pan card to be processed.Request you all to take necessary action against NSDL and assist me getting my application processed on urgent basis.
                                  Aug 14, 2020
                                  Complaint marked as Resolved 
                                  Hi everyone, I have the same problem as mentioned above. NSDL pan services they reject my application just because My name is Naveen Kumar N and they ask me what do you mean by N? i said this is my intial name anf they further question me why is my fathers name start from letter N ? This is absolutely crazy People! I hope they get burn in a hell for this nonsense plan of thiers only to suck the money they are sitting there.
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                                    H
                                    hnleo88
                                    from Mumbai, Maharashtra
                                    Sep 6, 2013
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                                    Address: Mumbai City, Maharashtra

                                    Respected sir, I am hemant.ganagaram.nishad, My PRAN No.[protected] On dated 23/03/2010 I Forgot my password then I entered five times wrong password so my account has been locked. now i found my password so please unlock my account or reply me how can i unlock my account thank you... Your Faithfully, hemant.gangarama.nishad E-mail: hemant.[protected]@yahoo.com 202,sec-3,devchayya bldg shantinagar,mira road(east) dist-thane-401107 ch information as possible...
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                                      lakshman1202
                                      from Kuju, Jharkhand
                                      Aug 29, 2013
                                      Resolved
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                                      Resolved

                                      My PRAN no. is[protected]. Earlier I was posted in C.Excise & S. Tax, Guwahati. I had been applied there through DDO, Guwahati for re-issuance of I-Pin but not in S2 format due to non awareness. Meanwhile I have been transferred to Central Excise, Ranchi. Again I have applied for some correction in my personal details and re-issuance of I-Pin through PAO, Central Excise & S. Tax, Ranchi in prescribed S2 format. I got a message from NSDL that my contact no. has changed and i am getting message of credit of NAV units for tier 1 against my PRAN no. Again I requested to the PAO, Ranchi for re-issuance of I-Pin, now they apprised me that my account shows pending in nsdl website and I have been directed to contact NSDL. Inspite of repeated request the grievances discussed above has not been redressed till date. under the circumstances i compelled to raise this issue before the consumer forum for redressal.
                                      Aug 14, 2020
                                      Complaint marked as Resolved 
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                                        roypr91
                                        from Mumbai, Maharashtra
                                        Aug 26, 2013
                                        Resolved
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                                        Resolved

                                        Not Received PRAN Card

                                        Dear Sir, I had applied for PRAN [Permanent Retirement Account Number] under the government scheme of NPS. But I have not received PRAN Card. I had informed Nodal Office, Mumbai and sent mail Customer Care and Raise the Grievence on NSDL web site. They replied me with the speed post No. EM[protected]IN. When I checked this number in online tracking system, it is shwoing undelivered to Delises office (Mumbai). Again I was informed it is...
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