| Address: Vellore, Tamil Nadu |
The details of courier sent by SHELL TRANSOURCE Pvt Ltd (NSDL) from T -161, 7th floor, tower No 10,
ITC Park CBD Belapur, Belapur Station building, Navi Mumbai -400 614, MUMBAI was given below:
02/08/2011 Vellore GIRIDHARAN.K CD Professional Courier [protected]
The courier was returned to the sender without carefully locating the address of the addressee. The person whom the parcel served was functioning his office for the past 37 years in the address mentioned on the cover of the parcel. To further affirm the location, it was mentioned as VERY CLOSE TO INCOME TAX OFFICE & STATE BANK OF INDIA. But the courier was not accepted by the bank stating as not belonging to them. The delivery boy didn't take further pain to locate my office which is very closer by and returned the parcel to the sender promptly. When i came to know about the error of commission, i approached the Professional courier, near NATIONAL THEATRE, and asked about the reason. I was not qualitatively responded with. Your agents near National Theatre and also near Crown theatre were very rude, crude and not polite in giving a fitting reply. Instead they have threatened me of returning all the couriers i shall receive in all the days to come. Since, i am going to act as an agent for NSDL which is closely connected with the Ministry of Finance, Directorate of INCOME TAX and the Central Government, i may have to send a lot of couriers daily to MUMBAI and also huge parcels during week ends. Hence, be kind enough to advice your representatives here to extend a good attitude towards the big and prospective clients like me. Kindly arrange to get me back the returned courier on free of charge.
Yours,
GIRIDHARAN.K,
AUDITOR,
No: 28, ANNA SALAI, (Old No:14, Officers' Line),
VELLORE.
Cell no: [protected]
Off.Ph: [protected]
Res: Ph:[protected]
Aug 13, 2020
Complaint marked as Resolved
This has reference to the query raised by you stating non receipt of PRAN Card and PRAN statement.
In this regard, we wish to inform you that the PRAN[protected] card along with I-PIN/T-PIN (PRAN Kit) was dispatched to the Pay and Accounts Office (National Capital Territory, No. XV, M R D Block, LNJP Hospital, New Delhi- 110002). The same was delivered to your PAO on 11th September 2009, via AWB [protected]; you may contact your PAO in this regard.
Further, we would like to inform you that the subscriber has an option to change PRAN details and also reissue the PRAN card and I-PIN/T-PIN. To update PRAN details or reissue the PRAN card and I-PIN/T-PIN, you need to submit the Subscriber details Change Request Form (S2 Form) to your respective PAO (Pay and Account Office) through DDO (Drawing and Disbursing Officer). Please mention your active Permanent Retirement Account Number (PRAN) in the form which is your user ID.
After receiving your S2 form, PAO will capture & authorize the request for re-issue of PRAN card and I-PIN/T-PIN in CRA system by logging into NPSCAN website (www.npscan-cra.com) using the I-PIN provided by CRA to PAO at the time of registration, CRA will send the PRAN card and I-PIN/T-PIN to your PAO.
Please note that Statement of Transaction has been sent to the subscriber at the communication address registered in CRA. You can obtain physical copy of SOT from your PAO.
Subscriber Care Group