NSDL e-Governance Infrastructure Complaints & Reviews

My pan card number is OWZPS3582J, it was dispatched on 03/12/2021 as shown on nsdl website with consignment number RT[protected]IN and Application Coupon number is u-G[protected] . Today the date is 18/03/2022 but i have still not received the pan card. Nsdl being government agency should not give careless service like this who are not delivering important documents to customer, I visited post office many times but they say that they haven't had received any consignment for me, I tried contacting customer services but they just delay everything by just saying that I will get a call back from higher team in 2 3 days.
Please look into this matter as pan card is urgently required for banking services.

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Sir,

I had applied for PAN using online facility on 06/03/2022, Acknowledgment Number : N-[protected] and I have digitally signed my application using e Sign, I have uploaded my Aadhaar document as proof..

On completion I received this message,

"Thank you for using online facility for PAN application.

If you have digitally signed your application using eSign/eKYC then there...

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It has been more than 10 days and it is still showing 'Your application for 'New PAN Card or/and Changes or Correction in PAN Data' is under process at Income Tax Department'.

I need the PAN Card very urgently. Kindly look into it!

Acknowledgment Number : [protected]

May 5, 2022

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Mar 22, 2022

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We are following up with Income Tax Department for the earliest resolution.

Verified Support

Mar 25, 2022

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.

Mar 26, 2022

Updated by Rahul9031 I have received the e-PAN Card. Kindly deliver the PAN Card to the said address at the earliest.
Appreciate your timely action. Thank You!

Verified Support

Apr 01, 2022

NSDL e-Governance Infrastructure Customer Care's response Your PAN card has been dispatched on 27-Mar-2022 by Speed Post vide airway bill no. EA[protected]IN, at the address for communication indicated by you in the application.

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My pan card dispatched on 22/02/2022 as shown on nsdl website with ack no [protected] by trackon courier with awb no[protected] . Today the date is 15/03/2022 but i have still not received the pan card. Nsdl being government agency should not choose courier service like these who are not delivering important documents to customer and later try to misuse them.
Please look into this matter as pan card is required for banking services.

Mar 17, 2022

Complaint marked as Resolved

After complaining here the courier company had sent back the pan card to nsdl and now they will sent it through post

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Mar 17, 2022

NSDL e-Governance Infrastructure Customer Care's response This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.

Verified Support

Mar 22, 2022

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.

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I used the NSDL to apply for PAN card. The whole process went right but at the payment gateway I selected online payment through UPI. QR code appeared which I scanned through the paytm and completed the payment. The payment was successful and amount got deducted from my account but the process did not proceed further. It asked me to login again with token no. But when I'm doing it, it is again asking for the payment to complete. I want my amount to be refunded as soon as possible.

+1 photos

Apr 26, 2022

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Mar 17, 2022

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.

Verified Support

Mar 22, 2022

NSDL e-Governance Infrastructure Customer Care's response We request you to refer our response sent from the email ID [protected]@nsdl.co.in for your reference.

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Address: 9741684949

Error is : The response from the Payment Gateway for the payment attempt against this acknowledgement number is awaited. We request you to wait for the re-try of payment process for registration in NPS #

Acknowledgement No # 11023793

Please help me to resolve and below are my details
P.No:+[protected]

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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S

SateshDonavalli

Mar 15, 2022

Team,

Could you please help me to resolve the issue

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Mar 17, 2022

Verified Support

Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.

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I was in the process of registering for an NPS account. I updated my details and uploaded the required documents. Then I tried to make a payment but got stuck at the payment gateway. Now I am trying to log in using my acknowledgment id and date, but I am getting the following error:

"The response from the Payment Gateway for the payment attempt against this acknowledgement number is awaited. We request you to wait for the re-try of payment process for registration in NPS #"

Ack ID: 11838152
Ack date: 29/12/2021

+1 photos

May 6, 2022

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Mar 17, 2022

NSDL e-Governance Infrastructure Customer Care's response Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.

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I was trying to apply for a pan card at NSDL website but it failed because mobile number was linked with Aadhar and my ₹106.90 got deducted. My reference number is [protected].
They are illegally collecting this money with no prior information given at starting as what are the requirements for applying for PAN Card.

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Mar 16, 2022

Verified Support

Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Mar 21, 2022

Verified Support

We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Mar 23, 2022

Verified Support

We hope your concern is resolved now and for any further query, kindly write us at [protected]@nsdl.co.in

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Address: Guru society, chhotaudepur

Website: NSDL

I applied for pan card on nsdl site my token id is [protected].on 26/02/2022 ₹ 106.90 deducted from my account and the message shown that your online pan application is unable to proceed due to some reason and your online pan application fee will be refunded within seven working days but not refunded yet. Please give me my refund.

+2 photos

Apr 24, 2022

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Mar 16, 2022

NSDL e-Governance Infrastructure Customer Care's response This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.

Verified Support

Mar 21, 2022

NSDL e-Governance Infrastructure Customer Care's response We request you to refer our response sent from the email ID [protected]@nsdl.co.in for your reference.

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Address: PLOT NO. 21 BIRWA BHAVAN SINNAR

Sir/madam,

I have applied for new pan card on 11th march 2022 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you
satish yadav

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Mar 16, 2022

Verified Support

Inconvenience caused is highly regretted. Kindly provide us with your PAN/Acknowledgement number to check the status.

Reply

NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Mar 21, 2022

Verified Support

We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Mar 23, 2022

Verified Support

We hope your concern is resolved now and for any further query, kindly write us at [protected]@nsdl.co.in

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Address: Hyderabad

Website: enps.nsdl.com

I was in the process of registering for nps account. I updated my details and uploaded the required documents. Then i tried to make payment but got stuck at payment gateway. Now i am trying to login using my acknowledgement id and date, but i am getting following error:

"The response from the Payment Gateway for the payment attempt against this acknowledgement number is awaited. We request you to wait for the re-try of payment process for registration in NPS #."

Ack id : 11017747
Ack date : 10/03/2022

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NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Website: Pan card online apply

Had applied for PAN using online facility on 08/03/2022, Acknowledgment Number : [protected] and I have digitally signed my application using e Sign, I have uploaded my Aadhaar document as proof..

On completion I received this message,

"Thank you for using online facility for PAN application.

If you have digitally signed your application using eSign/eKYC then there is no need to forward physical documents. "

But now when i check my PAN Application Status it shows

"We have not yet received the supporting documents with respect to your PAN application. Kindly submit the requisite documents to NSDL to enable us to process your PAN application at the earliest. For further details, please read the guidelines and instructions or contact TIN Call Center at[protected]"

May 10, 2022

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Mar 16, 2022

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. Kindly provide us with your PAN/Acknowledgement number to check the status.

Verified Support

Mar 21, 2022

NSDL e-Governance Infrastructure Customer Care's response We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.

Verified Support

Mar 23, 2022

NSDL e-Governance Infrastructure Customer Care's response We hope your concern is resolved now and for any further query, kindly write us at [protected]@nsdl.co.in

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Address: Thadiya, Jodhpur (342314)

Sir i applied for pan card on tin nsdl site my token id is [protected]. ₹ 106.90 deducted from my account and now its saying that u don't have any registered email id in aadhar. I think i have to visit a aadhar correction center for changes in aadhar and its too far from my home. And it will take time too. So kindly give me my refund back. Its my humble request to you. Thank you.

Mar 11, 2022

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Sir/madam,

I have applied for the correction of pan card on 6th March 2022 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status after 10 days, it was shown "sorry, no record found."

Please check my application. My acknowledgement no. is [protected]

Thanking you
NILESH PARSHEWAR

+1 photos

Apr 16, 2022

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Mar 16, 2022

NSDL e-Governance Infrastructure Customer Care's response Kindly DM the PAN / application acknowledgement number as the number in the image is not clear.

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Mar 23, 2022

Verified Support

We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.

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While setting ipin or while login, i am getting error as pran not found in database.

Could you please help me with this. As i'm not able to access, or even not able to contribution my payments for this pran.
APY PRAN NO.[protected]

PRAN not found in database error.

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Mar 15, 2022

Verified Support

Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.

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Sir/Madam,

I have applied for new pan card on 6th March 2022 through e-sign/e-kyc mode. I have got my acknowledgment number ([protected]). On completion of the process, i have received message like below.

"thank you for using the online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when I checked my application status today, it was shown "Sorry, no record found."

Please check my application

Acknowledgment Number - [protected]

Thanking you
Rahul Agarwal

+1 photos

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Mar 15, 2022

NSDL e-Governance Infrastructure Customer Care's response Your PAN application has been rejected by the Income Tax Department, as another PAN application is already pending with them. In this regard, you may contact the concerned officer of Regional Computer Centre of the Income Tax Department to clear your previous application.

Mar 18, 2022

Updated by Rahul9031 Can a NSDL authorised PAN Center able to resolve this issue?

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Hi.
I have created the nps account of tier - 1 type. And pran is also generated. But while setting ipin or while login, i am getting error as pran not found in database.

Could you please help me with this. As i'm not able to access, or even check the contribution made for this pran.

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Mar 10, 2022

Updated by DrPr IT Still is not resolved

It shows now Unauthorized user.
Pls help resolve this asap.

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Dear sir
I made the payment for applying pan card the amount was debited
But it said to wait for one minute and redirect to make payment again
Please help me regarding this
It is saying to make payment again

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Mar 11, 2022

Verified Support

Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.

Reply

NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Mar 15, 2022

Verified Support

We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.

Reply

NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Mar 17, 2022

Verified Support

We hope your concern is resolved now and for any further query, kindly write us at [protected]@nsdl.co.in

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I've received PRAN Card with allotted PRAN number mentioned on it via email from NPS but I can't generate I-PIN/T-PIN or even raise grievance via their online grievance website as on entering PRAN number their system says - PRAN not found in database or Invalid PRAN.

Please help

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My PAN number is BTPPA4801G. The same PAN number has been issued to some businessman in jaipur, Rajasthan. His name is Divyansh Agarwal (same as mine), DOB is also same. He has also taken a series of loans on this PAN and failed to repay which has affected my CIBIL score and I am not able to acquire a loan. Please let me know what is a reasonable solution for this. My email id is [protected]@gmail.com and mobile number is [protected]

Apr 15, 2022

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Mar 11, 2022

NSDL e-Governance Infrastructure Customer Care's response We request you contact us on [protected]@nsdl.co.in and for earliest resolution. Please share the colour copies of PAN cards and Aadhaar card.

NSDL e-Governance Infrastructure Complaints & Reviews

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NSDL e-Governance Infrastructure reviews & complaints page 27

Pan card shows delivered - not received yet

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Application status is showing "We have not yet received the supporting documents" even if I have submitted online.

PAN Card Status for Acknowledgement Number - 881056251673986

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Pan card not delivered yet on the address

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Payment successfully completed but form process incomplete.

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Payment Gateway for the payment attempt against this acknowledgement number is awaited.

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Payment Gateway Issue while registering for an NPS

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Complaint regarding failed transaction and Refund

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Application fee not refunded

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Regarding Pan card 'no record found'

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NPS payment gateway issue

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Still pending and rejected my documents

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Refund of application fees.

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My Pan card correction application status showing message ' sorry no record found' after submitting the form through e-kyc.

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PRAN not found in database - unable to reset password

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PAN Card Correction Status for Acknowledgement Number - 881056251673986

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Nsdl E-Governance Infrastructure pran not found in database -

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Payment succeed but site says pay again

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PRAN Number Generated but their system can't find it in database

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Same PAN Number issued to two different people

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