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NSDL e-Governance Infrastructure Complaints & Reviews

3.5
Updated: Jan 16, 2026
Complaints 5318
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3581
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NSDL e-Governance Infrastructure reviews & complaints page 27

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M
maheshshedge
from Pune, Maharashtra
Mar 25, 2022
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I have applied for pan rectification on tin nsdl website. my token id is [protected] and ₹ 106.90 deducted from my account. after redirecting the payment it showed the incomplete data and linking. As the amount has been deducted from my account through UPI and successful. We waited for 15 days to get auto reversal; however its not happening.
Requesting you to please refund.
Wallet ref No: [protected]
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Kindly DM your PAN / application acknowledgement / Token number or other transaction details of your concern. We shall revert with status thereon.
Kindly DM your PAN / application acknowledgement / Token number or other transaction details or write us [protected]@nsdl.co.in to check and resolve your concern.
We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
We hope your concern is resolved now and for any further query, kindly write us at [protected]@nsdl.co.in
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    chatprince
    from Bengaluru, Karnataka
    Mar 25, 2022
    Resolved
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    Resolved

    Dear Sir/Madam,

    Please be informed that I have made a payment of INR 25, 000/- on 23-Mar-2022. The amount has been deducted however it is not reflecting to the NPS account. Please see the attached screenshots for your reference.

    Request you to please look into this and take take the necessary steps to get it resolved.

    Best Regards,
    Prince
    Apr 5, 2022
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Verified Support
    Mar 28, 2022
    NSDL e-Governance Infrastructure Customer Care's response
    Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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      B
      Brikshketu sah
      from Banka, Bihar
      Mar 24, 2022
      Resolved
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      Address: https://www.onlineservices.nsdl.com/paam/authenticateOTP.html?ID=-1937822330

      In order to use e-Sign service, you need to register your mobile / e-mail ID against your Aadhhar. Your transaction could not be completed and e-Sign charges would be remitted to your account in next 15 days. You are request to take print out of the application form and supporting documents and send them for further processing.
      May 12, 2022
      Complaint marked as Resolved 
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Mar 24, 2022
      Updated by Brikshketu sah
      Token no-[protected]
      D.O.B. -22/03/2000
      Email ID- [protected]@gmail.com
      Verified Support
      Apr 01, 2022
      NSDL e-Governance Infrastructure Customer Care's response
      Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
      We request you to refer our response sent from the email ID [protected]@nsdl.co.in for your reference.
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        S
        Sasi Preetham R
        Mar 21, 2022
        Resolved
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        Resolved

        I have applied for my pan card on 12th december 2021. Till this date I am getting "Your application is under process at Income Tax Department." Please fix this. When I am trying instant pan it is showing that my aadhar is already linked to a PAN, however I don't have it.
        May 12, 2022
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Verified Support
        Mar 25, 2022
        NSDL e-Governance Infrastructure Customer Care's response
        Inconvenience caused is highly regretted. Kindly provide us with your PAN/Acknowledgement number to check the status.
        Verified Support
        Mar 28, 2022
        NSDL e-Governance Infrastructure Customer Care's response
        We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
        Verified Support
        Apr 01, 2022
        NSDL e-Governance Infrastructure Customer Care's response
        We hope your concern is resolved now and for any further query, kindly write us at [protected]@nsdl.co.in
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          2
          220 Praveen Kumar
          Mar 21, 2022
          Resolved
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          Resolved

          Sir/Madam, I Applied For PAN Card Using NSDL website And Paid 106.90 Through Paytm UPI But My Application Not Completed Due To Mismatch Of Aadhar Card Name And Name In The Application.Money Got Deducted From The Bank Account And Didn't Get Refunded.
          Token Number:[protected]
          Apr 27, 2022
          Complaint marked as Resolved 
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Verified Support
          Mar 22, 2022
          NSDL e-Governance Infrastructure Customer Care's response
          Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
          Verified Support
          Mar 25, 2022
          NSDL e-Governance Infrastructure Customer Care's response
          We request you to refer our response sent from the email ID [protected]@nsdl.co.in for your reference.
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            K
            Karansingh8696
            from Jhunjhunu, Rajasthan
            Mar 20, 2022
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            Address: 3rd mile Dimapur

            I am Karan Singh from Rajasthan category-SC. I had given the written exam of assam rifles tradesman rally (cook) I had scored 90+ marks in exam but I hadn't received my medical call letter so I request to check the examination in detail.
            Thank you
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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              J
              Jawaharzz
              from Tirunelveli, Tamil Nadu
              Mar 18, 2022
              Resolved
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              Resolved

              Sir,
              I have applied for PAN card update on 16-Feb-2022. I have paid for physical PAN copy and the physical card is dispatched by NSDL through their courier partner Velex. It is not delivered yet to me until 18-Mar-2022. Velex courier has not even attempted to deliver the PAN card and simply have updated the status as Delivered. Please look into the matter and make sure the PAN card is delivered to me.

              PAN application number: [protected]

              Velex courier behaviour is not professional and not worthy to be associated with Govt organization. Please partner with a courier company that is more committed to their business. A document like PAN card can easily be misused if your courier partner is lethargic.

              This is the status from Velex courier tracking. Notice how they manipulate the data. The status time is not in order.

              AWB NO : [protected]
              Details
              Shipment Location Status Remarks Status Date Status Time
              TIRUNELVELI, TIRUNELVELI SHIPMENT DELIVERED 08 Mar 2022 14:01:06
              TIRUNELVELI, TIRUNELVELI OUT FOR DELIVERY 15 Mar 2022 19:55:35
              TIRUNELVELI, TIRUNELVELI TIME CONSTRAINT 15 Mar 2022 19:35:29
              TIRUNELVELI, TIRUNELVELI OUT FOR DELIVERY 07 Mar 2022 16:48:27
              TIRUNELVELI, TIRUNELVELI TIME CONSTRAINT 07 Mar 2022 16:24:55
              TIRUNELVELI, TIRUNELVELI OUT FOR DELIVERY 02 Mar 2022 13:45:26
              TIRUNELVELI, TIRUNELVELI SHIPMENT ARRIVAL IN TVL BRANCH 24 Feb 2022 14:46:47
              JOGESHWARI, MUMBAI FORWARDED TO TVL BRANCH 19 Feb 2022 07:22:47
              JOGESHWARI, MUMBAI SHIPMENT ARRIVAL IN BOM ORIGIN 19 Feb 2022 07:11
              Apr 2, 2022
              Complaint marked as Resolved 
              NSDL followed up with couri
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Verified Support
              Mar 22, 2022
              NSDL e-Governance Infrastructure Customer Care's response
              This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
              Verified Support
              Mar 25, 2022
              NSDL e-Governance Infrastructure Customer Care's response
              Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
              Apr 01, 2022
              Updated by Jawaharzz
              Hi team, Were you able to follow up with your courier partner?
              Verified Support
              Apr 01, 2022
              NSDL e-Governance Infrastructure Customer Care's response
              We request you to refer our response sent from the email ID [protected]@nsdl.co.in for your reference.
              Apr 02, 2022
              Updated by Jawaharzz
              I got the PAN card.
              The Velex delivery agent was having bunch of PAN cards for past few months in his shop. He is not willing to deliver since he is not paid for couple of months. Someone from nearby city courier office called me and gave the address of delivery agent. I collected my PAN card from his shop that is 5 kms away.
              Marking it as resolved.
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                Y
                YashiSaxena
                from ALLAHABAD, Uttar Pradesh
                Mar 18, 2022
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                My pan card number is OWZPS3582J, it was dispatched on 03/12/2021 as shown on nsdl website with consignment number RT[protected]IN and Application Coupon number is u-G[protected] . Today the date is 18/03/2022 but i have still not received the pan card. Nsdl being government agency should not give careless service like this who are not delivering important documents to customer, I visited post office many times but they say that they haven't had received any consignment for me, I tried contacting customer services but they just delay everything by just saying that I will get a call back from higher team in 2 3 days.
                Please look into this matter as pan card is urgently required for banking services.
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                  S
                  Supriya Biramane
                  from Mumbai, Maharashtra
                  Mar 18, 2022
                  Jan 16, 2026
                  This thread was updated on Jan 16, 2026
                  Resolved
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                  Resolved

                  Application status is showing "We have not yet received the supporting documents" even if I have submitted online.

                  Sir,

                  I had applied for PAN using online facility on 06/03/2022, Acknowledgment Number : N-[protected] and I have digitally signed my application using e Sign, I have uploaded my Aadhaar document as proof..

                  On completion I received this message,

                  "Thank you for using online facility for PAN application.

                  If you have digitally signed your application using eSign/eKYC then there...
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                  R
                  Rahul9031
                  from Kolkata, West Bengal
                  Mar 18, 2022
                  Resolved
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                  Resolved

                  It has been more than 10 days and it is still showing 'Your application for 'New PAN Card or/and Changes or Correction in PAN Data' is under process at Income Tax Department'.

                  I need the PAN Card very urgently. Kindly look into it!

                  Acknowledgment Number : [protected]
                  May 5, 2022
                  Complaint marked as Resolved 
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Verified Support
                  Mar 22, 2022
                  NSDL e-Governance Infrastructure Customer Care's response
                  Inconvenience caused is highly regretted. We are following up with Income Tax Department for the earliest resolution.
                  Verified Support
                  Mar 25, 2022
                  NSDL e-Governance Infrastructure Customer Care's response
                  Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
                  Mar 26, 2022
                  Updated by Rahul9031
                  I have received the e-PAN Card. Kindly deliver the PAN Card to the said address at the earliest.
                  Appreciate your timely action. Thank You!
                  Verified Support
                  Apr 01, 2022
                  NSDL e-Governance Infrastructure Customer Care's response
                  Your PAN card has been dispatched on 27-Mar-2022 by Speed Post vide airway bill no. EA[protected]IN, at the address for communication indicated by you in the application.
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                    R
                    Rahul_43
                    from PITHAMPUR, Madhya Pradesh
                    Mar 15, 2022
                    Resolved
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                    Resolved

                    My pan card dispatched on 22/02/2022 as shown on nsdl website with ack no [protected] by trackon courier with awb no[protected] . Today the date is 15/03/2022 but i have still not received the pan card. Nsdl being government agency should not choose courier service like these who are not delivering important documents to customer and later try to misuse them.
                    Please look into this matter as pan card is required for banking services.
                    Mar 17, 2022
                    Complaint marked as Resolved 
                    After complaining here the courier company had sent back the pan card to nsdl and now they will sent it through post
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Verified Support
                    Mar 17, 2022
                    NSDL e-Governance Infrastructure Customer Care's response
                    This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
                    Verified Support
                    Mar 22, 2022
                    NSDL e-Governance Infrastructure Customer Care's response
                    Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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                      B
                      Baikunth Bharti
                      from Delhi, Delhi
                      Mar 15, 2022
                      Resolved
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                      Resolved

                      I used the NSDL to apply for PAN card. The whole process went right but at the payment gateway I selected online payment through UPI. QR code appeared which I scanned through the paytm and completed the payment. The payment was successful and amount got deducted from my account but the process did not proceed further. It asked me to login again with token no. But when I'm doing it, it is again asking for the payment to complete. I want my amount to be refunded as soon as possible.
                      Apr 26, 2022
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Verified Support
                      Mar 17, 2022
                      NSDL e-Governance Infrastructure Customer Care's response
                      Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
                      Verified Support
                      Mar 22, 2022
                      NSDL e-Governance Infrastructure Customer Care's response
                      We request you to refer our response sent from the email ID [protected]@nsdl.co.in for your reference.
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                        S
                        SateshDonavalli
                        Mar 14, 2022
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                        Address: 9741684949

                        Error is : The response from the Payment Gateway for the payment attempt against this acknowledgement number is awaited. We request you to wait for the re-try of payment process for registration in NPS #

                        Acknowledgement No # 11023793

                        Please help me to resolve and below are my details
                        P.No:+[protected]
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Team,

                        Could you please help me to resolve the issue
                        Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                          N
                          neharp
                          Mar 14, 2022
                          Resolved
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                          Resolved

                          I was in the process of registering for an NPS account. I updated my details and uploaded the required documents. Then I tried to make a payment but got stuck at the payment gateway. Now I am trying to log in using my acknowledgment id and date, but I am getting the following error:

                          "The response from the Payment Gateway for the payment attempt against this acknowledgement number is awaited. We request you to wait for the re-try of payment process for registration in NPS #"

                          Ack ID: 11838152
                          Ack date: 29/12/2021
                          May 6, 2022
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Verified Support
                          Mar 17, 2022
                          NSDL e-Governance Infrastructure Customer Care's response
                          Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                            P
                            Priyanshu Ojha
                            Mar 12, 2022
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                            I was trying to apply for a pan card at NSDL website but it failed because mobile number was linked with Aadhar and my ₹106.90 got deducted. My reference number is [protected].
                            They are illegally collecting this money with no prior information given at starting as what are the requirements for applying for PAN Card.
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
                            We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                            We hope your concern is resolved now and for any further query, kindly write us at [protected]@nsdl.co.in
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                              K
                              Krushna vankar
                              Mar 12, 2022
                              Resolved
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                              Resolved

                              Address: Guru society, chhotaudepur
                              Website: NSDL

                              I applied for pan card on nsdl site my token id is [protected].on 26/02/2022 ₹ 106.90 deducted from my account and the message shown that your online pan application is unable to proceed due to some reason and your online pan application fee will be refunded within seven working days but not refunded yet. Please give me my refund.
                              Apr 24, 2022
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Verified Support
                              Mar 16, 2022
                              NSDL e-Governance Infrastructure Customer Care's response
                              This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
                              Verified Support
                              Mar 21, 2022
                              NSDL e-Governance Infrastructure Customer Care's response
                              We request you to refer our response sent from the email ID [protected]@nsdl.co.in for your reference.
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                                S
                                satish mohan yadav
                                Mar 11, 2022
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                                Address: PLOT NO. 21 BIRWA BHAVAN SINNAR

                                Sir/madam,

                                I have applied for new pan card on 11th march 2022 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

                                "thank you for using online facility for pan application.

                                If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                                But when i checked my application status today, it was shown "sorry, no record found."

                                Please check my application

                                Thanking you
                                satish yadav
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Inconvenience caused is highly regretted. Kindly provide us with your PAN/Acknowledgement number to check the status.
                                We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                                We hope your concern is resolved now and for any further query, kindly write us at [protected]@nsdl.co.in
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                                  V
                                  Vinod Kumar Alampally
                                  Mar 11, 2022
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                                  Address: Hyderabad
                                  Website: enps.nsdl.com

                                  I was in the process of registering for nps account. I updated my details and uploaded the required documents. Then i tried to make payment but got stuck at payment gateway. Now i am trying to login using my acknowledgement id and date, but i am getting following error:

                                  "The response from the Payment Gateway for the payment attempt against this acknowledgement number is awaited. We request you to wait for the re-try of payment process for registration in NPS #."

                                  Ack id : 11017747
                                  Ack date : 10/03/2022
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                    V
                                    Varadarajulu
                                    from Chittoor, Andhra Pradesh
                                    Mar 10, 2022
                                    Resolved
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                                    Resolved

                                    Website: Pan card online apply

                                    Had applied for PAN using online facility on 08/03/2022, Acknowledgment Number : [protected] and I have digitally signed my application using e Sign, I have uploaded my Aadhaar document as proof..

                                    On completion I received this message,

                                    "Thank you for using online facility for PAN application.

                                    If you have digitally signed your application using eSign/eKYC then there is no need to forward physical documents. "

                                    But now when i check my PAN Application Status it shows

                                    "We have not yet received the supporting documents with respect to your PAN application. Kindly submit the requisite documents to NSDL to enable us to process your PAN application at the earliest. For further details, please read the guidelines and instructions or contact TIN Call Center at[protected]"
                                    May 10, 2022
                                    Complaint marked as Resolved 
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Verified Support
                                    Mar 16, 2022
                                    NSDL e-Governance Infrastructure Customer Care's response
                                    Inconvenience caused is highly regretted. Kindly provide us with your PAN/Acknowledgement number to check the status.
                                    Verified Support
                                    Mar 21, 2022
                                    NSDL e-Governance Infrastructure Customer Care's response
                                    We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                                    Verified Support
                                    Mar 23, 2022
                                    NSDL e-Governance Infrastructure Customer Care's response
                                    We hope your concern is resolved now and for any further query, kindly write us at [protected]@nsdl.co.in
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                                      A
                                      ashfaque3999
                                      from Jodhpur, Rajasthan
                                      Mar 10, 2022
                                      Resolved
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                                      Resolved

                                      Address: Thadiya, Jodhpur (342314)

                                      Sir i applied for pan card on tin nsdl site my token id is [protected]. ₹ 106.90 deducted from my account and now its saying that u don't have any registered email id in aadhar. I think i have to visit a aadhar correction center for changes in aadhar and its too far from my home. And it will take time too. So kindly give me my refund back. Its my humble request to you. Thank you.
                                      Mar 11, 2022
                                      Complaint marked as Resolved 
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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