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NSDL e-Governance Infrastructure Complaints & Reviews

3.5
Updated: Jun 20, 2026
Complaints 5319
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3581
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NSDL e-Governance Infrastructure reviews & complaints page 27

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P
Pratham5432
from Rania, Haryana
Jun 9, 2022
Resolved
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Resolved

Your application is under process at TIN Facilitation Center (TIN FC) where you have made the application. While processing your application, following discrepancy(ies) has/have been noticed. Kindly contact the TIN FC[protected]/46/47/48/49 for details:

Applicant's first name/middle name/last name mismatch with "Name to be printed on card" .Acknowledgment number [protected]
Jul 24, 2022
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Jun 13, 2022
NSDL e-Governance Infrastructure Customer Care's response
Inconvenience caused is highly regretted. Please let us know your email id.
Verified Support
Jun 16, 2022
NSDL e-Governance Infrastructure Customer Care's response
We are still waiting for your response. Please write us at [protected]@proteantech.in Our team will be happy to help you.
Verified Support
Jun 22, 2022
NSDL e-Governance Infrastructure Customer Care's response
Your PAN application is marked for discrepancy due to following reason - Applicant's first name/middle name/last name mismatch with Name to be printed on card.
We request you to contact TIN Facilitation Center (TIN FC) where you have made the application.
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    ritshshah
    Jun 9, 2022
    Resolved
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    Resolved

    Hello, my name is Ritesh. I have not received the first time login details or instructions to set password / TPIN / IPIN for my PRAN account. I am unable to reset the password using my PRAN and DOB but it shows "unauthorized user" error. I have also paid 1000 rupees during registration for which I have not received any receipt and since I am not able to login to online NSDL portal, I am not able to check where this 1000 rupees has gone or deposited. I am also expected to receive my NPS account number. When all these details will be shared? if there is any timeline to wait then why this information is not available on the website or communicated to the subscriber?
    I will not share any details related to PRAN or personal details in this platform. If the NSDL personnel wants to help then please share the direct nodal or zonal officer number and address for Chennai.
    Please expedite.
    Jul 30, 2022
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Verified Support
    Jun 13, 2022
    NSDL e-Governance Infrastructure Customer Care's response
    Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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      ytyash
      from Kakinada, Andhra Pradesh
      Jun 8, 2022
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      Address: KAKINADA

      I applied for the pan card approx one month before and paid the fees through my debit card but the e-kyc failed due to which it displyed the following message :
      Your e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days.
      now its been over a month but neither the refund has come nor e-kyc has completed.
      Please refund my money. Details are given below:
      TOKEN NO. [protected]
      DOB: 14/09/1992
      NAME : KUNCHE JAYALAKSHMI
      E MAIL: YTYASH.[protected]@GMAIL.COM
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      We sincerely regret the inconvenience caused. Kindly DM your PAN / application acknowledgement / Token number or other transaction details of your concern. We shall revert with status thereon.
      We are still waiting for your response. Please write us at [protected]@proteantech.in Our team will be happy to help you.
      We hope your concern is resolved now and for any further query, kindly write us at [protected]@proteantech.in
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        P
        Pradeepakihm
        Jun 8, 2022
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        I am able to login in my account but unable to contribute.whenever I was trying to contribute message comes as payment gateway not selected. Kindly check and do the needful. Regards, Pradeep Kumar sah
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Jun 13, 2022
        Updated by Pradeepakihm
        It has not been fixed yet.
        Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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          P
          Pratham5432
          from Rania, Haryana
          Jun 6, 2022
          Resolved
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          Resolved

          Your application is under process at TIN Facilitation Center (TIN FC) where you have made the application. While processing your application, following discrepancy(ies) has/have been noticed. Kindly contact the TIN FC[protected]/46/47/48/49 for details:

          Applicant's first name/middle name/last name mismatch with "Name to be printed on card" .
          Jul 11, 2022
          Complaint marked as Resolved 
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Verified Support
          Jun 09, 2022
          NSDL e-Governance Infrastructure Customer Care's response
          Inconvenience caused is highly regretted. Kindly provide us with your PAN/Acknowledgement number to check the status.
          Your application is under process at TIN Facilitation Center (TIN FC) where you have made the application. While processing your application, following discrepancy(ies) has/have been noticed. Kindly contact the TIN FC[protected]/46/47/48/49 for details:

          Applicant's first name/middle name/last name mismatch with "Name to be printed on card" .Acknowledgment number [protected]
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            G
            Gunaal28
            Jun 2, 2022
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            Date of the incident : 02/06/2022
            Temporary Token No: [protected]

            I've tried to make a payment of 107.00 through UPI for my online PAN application, the amount got debited but the payment failed.

            Transaction no: WHD[protected]

            Please do the needful to refund the amount for the same. Thanks in advance!
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
            We are still waiting for your response. Please write us at [protected]@proteantech.in Our team will be happy to help you.
            We hope your concern is resolved now and for any further query, kindly write us at [protected]@proteantech.in
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              N
              Nepo Th
              Jun 2, 2022
              Resolved
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              Resolved

              How should I solve this problem?

              Form not signed/signature not proper/signature not in black ink.
              Ack No. [protected]

              Your application is under process at TIN Facilitation Center (TIN FC) where you have made the application. While processing your application, following discrepancy(ies) has/have been noticed. Kindly contact the TIN FC [protected] for details:

              Form not signed/signature not proper/signature not in black ink.
              Jul 20, 2022
              Complaint marked as Resolved 
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Verified Support
              Jun 08, 2022
              NSDL e-Governance Infrastructure Customer Care's response
              Inconvenience caused is highly regretted. Kindly provide us with your PAN/Acknowledgement number to check the status.
              Verified Support
              Jun 13, 2022
              NSDL e-Governance Infrastructure Customer Care's response
              We are still waiting for your response. Please write us at [protected]@proteantech.in Our team will be happy to help you.
              Verified Support
              Jun 15, 2022
              NSDL e-Governance Infrastructure Customer Care's response
              We hope your concern is resolved now and for any further query, kindly write us at [protected]@proteantech.in
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                S
                SudhaRani Gg
                Jun 2, 2022
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                I completed my online pan application with token number [protected] but at the last stage of esign nsdl OTP has not received.i tried atleast 3times but not working
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
                We are still waiting for your response. Please write us at [protected]@proteantech.in Our team will be happy to help you.
                We hope your concern is resolved now and for any further query, kindly write us at [protected]@proteantech.in
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                  F
                  FCI LAB
                  Jun 2, 2022
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                  Address: Kurukshetra, Haryana

                  The response from the Payment Gateway for the payment attempt against this acknowledgement number is awaited. We request you to wait for the re-try of payment process for registration in NPS #
                  It is stucked for 2 days now.

                  Acknowledgement No
                  11169540

                  Acknowledgement Date
                  01/06/2022
                  (DD/MM/YYYY)

                  Date of Birth
                  05/08/1996
                  (DD/MM/YYYY)
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                    T
                    Tuhin738
                    from Pandua, West Bengal
                    May 28, 2022
                    Resolved
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                    Resolved

                    Address: Vill.-Panchgara, P.O.- Panchgara, P.S- Pandua, Dist. Hooghly, State- West Bengal, Pin- 712149

                    Sir,
                    I have applied for some change in PAN Card and the same is despatched through Trackon Couriers Pvt. Ltd. Couriers, with Cosignment no.[protected] dated 12th May, 2022 and the same is returned back undelivered due to out of delivery area. In my mobile the date mentioned for dispatch is 12th May 2022. So, Kindly re-send the same by way of 'Postal Department' and do needful. Thanking you,

                    SUJIT NANDY
                    CALL: [protected]
                    Acknowledgement No. : [protected]
                    Application Date : 24/04/2022
                    Jul 4, 2022
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Verified Support
                    May 31, 2022
                    NSDL e-Governance Infrastructure Customer Care's response
                    This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
                    Verified Support
                    Jun 02, 2022
                    NSDL e-Governance Infrastructure Customer Care's response
                    Pan card has been dispatched through speed post on 30th May, 2022. AWB no is JN[protected]IN.
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                      N
                      nachu navya
                      May 27, 2022
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                      Address: #733, 2 B Main Road, ANUGRAHA APARTMENT, OMBR layout, Banaswadi

                      Hi i have created my new NPS account online on 25/05/2022, i got e-PRAN kit in the mail on the same day of creation. i am trying to reset I-pin / trying to login to account but i am getting Unauthorized user error could ypu please help me here to reslove this issue .
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                        G
                        Goku0024
                        from Vellore, Tamil Nadu
                        May 26, 2022
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                        Hello Sir/Madam,

                        I am a NRI and I was in the process of registering for an NPS account. I updated my details and uploaded the required documents. Then I tried to make payment but got stuck at the payment gateway. Now I am trying to login using my acknowledgement id and date, but I am getting the following error again and again. Please rectify.

                        "The response from the Payment Gateway for the payment attempt against this acknowledgement number is awaited. We request you to wait for the re-try of payment process for registration in NPS #"

                        Ack id : 11938172
                        Ack date : 03/02/2022

                        Thank you
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                          A
                          Adv. Savita Shinde
                          from Solapur, Maharashtra
                          May 26, 2022
                          Resolved
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                          Resolved

                          Address: Jarur, Tal- Kamala, Dist- Solapur

                          I am president of Lokswaraj Gramvikas Pratishthan ( Registered organisation ) On 16/04/2022 I applied for PAN card of Organisation through Nikhil E Service Centre, Karmala, Dist: Solapur. Acknowledgement no. is N [protected]. Even after two months I've not received PAN card...So I called on mobile no. [protected] to Nikhil EService centre's Nikhil Borade ( निखिल इ सेवा केंद्र ) He didn't receive calls do many times n when received he was talking very arrogantly... and still I've not received PAN card of my organisation.
                          Because of this I couldn't open bank a/c one of the other NGO supposed to transfer some amount to help Corona widows which our organisation lost due to Nikhil Borude
                          Please take action against Nikhil E service centre ( निखिल इ सेवा केंद्र ) Karmala, Dist : Solapur
                          Adv. Savita Shinde
                          Jul 20, 2022
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Verified Support
                          May 27, 2022
                          NSDL e-Governance Infrastructure Customer Care's response
                          Your PAN application is processed by Protean and PAN Card will be dispatched to you shortly.
                          Verified Support
                          May 30, 2022
                          NSDL e-Governance Infrastructure Customer Care's response
                          We have started dispatching/delivering the physical copy of PAN. We request you to use the e-PAN provided. The same is valid and acceptable. We thank you for your understanding and co-operation.
                          Verified Support
                          Jun 07, 2022
                          NSDL e-Governance Infrastructure Customer Care's response
                          Your PAN card has been dispatched on 31-MAY-2022 by Postal Department vide airway bill no JN[protected]IN, at the address for communication indicated by you in the application.
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                            H
                            Himanshu Hatkar
                            May 25, 2022
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                            I was in the process of registering for nps account. I updated my details and uploaded the required documents. Then i tried to make payment but got stuck at payment gateway. Now i am trying to login using my acknowledgement id and date, but i am getting following error:

                            "registration against this acknowledgement id is pending for confirmation from payment gateway. Please try again after sometime."

                            Acknowledgement ID: 11125423
                            Acknowledgement date: 26/04/2022
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                              D
                              dhindsa.3630
                              May 22, 2022
                              Resolved
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                              Resolved

                              Respected Sir/Ma'am
                              In past few days I Log in pan card Re-print website and filled all details and proceeded to payment interface and paid the fees via my debit card and payment was completed, money was deducted from my bank but on pan website it said payment not completed
                              Then again I proceed to pay via Paytm and I choose my another card then also same thing happened
                              After that on thrid try doing the payment for thrid time it said your payment is complete
                              I mailed the same to nsdl pan card eMAIL address but got no response from them
                              I don't know how many like me faced the same problem and How much money is being transferred without any confirmation of payment
                              isn't it a scam with people of India
                              Regards
                              Maninderpal Singh
                              Jul 7, 2022
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Verified Support
                              May 25, 2022
                              NSDL e-Governance Infrastructure Customer Care's response
                              Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
                              Verified Support
                              May 27, 2022
                              NSDL e-Governance Infrastructure Customer Care's response
                              We are still waiting for your response. Please write us at [protected]@proteantech.in Our team will be happy to help you.
                              Verified Support
                              May 31, 2022
                              NSDL e-Governance Infrastructure Customer Care's response
                              We hope your concern is resolved now and for any further query, kindly write us at [protected]@proteantech.in
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                                S
                                sindhu kotla
                                May 21, 2022
                                Resolved
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                                Resolved

                                Hi, my PAN card was dispatched on 12th May by Velex courier and reached the nearest service centre on 17th May. But it has not been delivered yet. There is no contact information of the said logistics anywhere. The address and the phone number provided online is incorrect. The address does not exist and no one picks up the phone. Please look into this ASAP.
                                Jul 16, 2022
                                Complaint marked as Resolved 
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Verified Support
                                May 25, 2022
                                NSDL e-Governance Infrastructure Customer Care's response
                                Inconvenience caused is highly regretted. Kindly provide us with your PAN/Acknowledgement number to check the status.
                                Verified Support
                                May 27, 2022
                                NSDL e-Governance Infrastructure Customer Care's response
                                We are still waiting for your response. Please write us at [protected]@proteantech.in Our team will be happy to help you.
                                Verified Support
                                May 31, 2022
                                NSDL e-Governance Infrastructure Customer Care's response
                                We hope your concern is resolved now and for any further query, kindly write us at [protected]@proteantech.in
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                                  Manideep Yellanki Rao
                                  May 21, 2022
                                  Resolved
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                                  Resolved

                                  My wife pancard not delivered by velex courier and status updated as delivered in their website, courier service didnt even called me, no information about it.

                                  Pan application [protected]

                                  awb no: [protected]

                                  name: yellanki shri vyshnavi
                                  Jun 28, 2022
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Verified Support
                                  May 25, 2022
                                  NSDL e-Governance Infrastructure Customer Care's response
                                  This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
                                  Verified Support
                                  May 27, 2022
                                  NSDL e-Governance Infrastructure Customer Care's response
                                  Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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                                    C
                                    Chaitanyaraj13
                                    May 20, 2022
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                                    It is to inform that today I made pancard using onlineservices.nsdl.com, but after the payment the trasaction got cancelled and money got deducted. So kindly look forward for the refund as soon as possible.
                                    Transaction id/order id:1010097002660200520221915351653054335861
                                    Upi reference id:[protected]
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                      M
                                      MrRobinGhosh
                                      from delhi, Delhi
                                      May 18, 2022
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                                      I have pran ecard, every quarter I receive statement from Karvy,

                                      But still when i try to reset password/ login using OTP,
                                      OR when i try to lodge a grievance complaint.

                                      Error is prompted

                                      "PRAN NOT VALID/ PRAN NOT FOUND IN DATABASE"

                                      robin ghosh
                                      [protected]
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Below are the screenshot of the various pages i have tried to check the PRAN
                                      Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                                        S
                                        shambhukumarpaswan
                                        from Dhanbad, Jharkhand
                                        May 18, 2022
                                        Resolved
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                                        Resolved

                                        Address: Kalimanda,shiblibari,kalimati,kumardhubi,Dhanbad,jharkhand,828203

                                        Dear Sir,

                                        I would like to inform you that Myself Shambhu Kr. Paswan, Date of Birth 15/03/1986, S/O Mr. Mahendra Paswan resident of Kali Manda, shiblibari, Kalimati, Kumardhubi, Dhanbad, Jharkhand Pin Code:828203.Sir, I have made my Pan card 10-12 years ago having pan number"BDCPP6488D".Before 2017 I didn't fill ITR but after 2017 when I process for ITR filing I came to know that this particular PAN is being used by another person having the same Name & father name & ITR is being filled through this PAN. Regarding the issue i discussed with income tax ward no 2(2) officer of Dhanbad Mr. Ravidas. He suggested to apply for New PAN & surrender the old one. As per his suggestion I apply for new PAN & receive PAN number "DKQPP6923J".After that from[protected] i continuously filed ITR through new PAN & not found any issue.
                                        But when I try to apply for any Loan or credit card through any institution they are not agree to provide Loan or credit card as they are telling that your New PAN"DKQPP6923J" is in Marked deactivated status in NSDL . Also I have around 4 lacs Rs stuck in HDFC Mutual Fund”. They are not providing the money because as per them My PAN is in deactivated status.

                                        So, I request you to activate my new Pan (DKQPP6923J) at Data source (Bank).

                                        we have send all documet through SPEED POST vide EJ[protected]IN and courier has deliverd on dated 01/05/2022 in below addres

                                        ADDRESH- NSDL e-Governance Infrastructure
                                        Income tax PAN service unit 4th floor, Mantri sterlin, plot no .341, survey no 997/8
                                        Model colony, near deep bungalow chock, Pune 411016
                                        Jul 5, 2022
                                        Complaint marked as Resolved 
                                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                        May 23, 2022
                                        Updated by shambhukumarpaswan
                                        Dear Sir/Madam,

                                        i m not geeting any update regarding my PAN correction in NSDL portel. beacasue of this my family in financial problem. Request to NADL department please correction in NSDL portel so that bank will alow to provide the loan or we can take payment from HDFC mutual fund .

                                        regards
                                        shambhu kr
                                        [protected]
                                        Verified Support
                                        May 23, 2022
                                        NSDL e-Governance Infrastructure Customer Care's response
                                        This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
                                        Verified Support
                                        May 26, 2022
                                        NSDL e-Governance Infrastructure Customer Care's response
                                        We request you to check now. If error persist, please reach us at [protected]@nsdl.co.in
                                        Dear Sir,
                                        Correction is not done till now from your end and also we have send mail [protected]@nsdl.co.in ) on dated 19/05/2022 and also getting reminder several times but no any progress.and bank stuck my payment.My family is in financial problem.So request you pl rectify my PAN DKQPP6923J ASAP.
                                        PL CALL IF ANY [protected]
                                        /
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