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NSDL e-Governance Infrastructure Complaints & Reviews

3.5
Updated: Aug 8, 2025
Complaints 5294
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NSDL e-Governance Infrastructure reviews & complaints page 27

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Y
YashiSaxena
from ALLAHABAD, Uttar Pradesh
Mar 18, 2022
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My pan card number is OWZPS3582J, it was dispatched on 03/12/2021 as shown on nsdl website with consignment number RT[protected]IN and Application Coupon number is u-G[protected] . Today the date is 18/03/2022 but i have still not received the pan card. Nsdl being government agency should not give careless service like this who are not delivering important documents to customer, I visited post office many times but they say that they haven't had received any consignment for me, I tried contacting customer services but they just delay everything by just saying that I will get a call back from higher team in 2 3 days.
Please look into this matter as pan card is urgently required for banking services.
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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    Supriya Biramane
    from Mumbai, Maharashtra
    Mar 18, 2022
    Resolved
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    Resolved

    Application status is showing "We have not yet received the supporting documents" even if I have submitted online.

    Sir,

    I had applied for PAN using online facility on 06/03/2022, Acknowledgment Number : N-[protected] and I have digitally signed my application using e Sign, I have uploaded my Aadhaar document as proof..

    On completion I received this message,

    "Thank you for using online facility for PAN application.

    If you have digitally signed your application using eSign/eKYC then there...
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    R
    Rahul9031
    from Kolkata, West Bengal
    Mar 18, 2022
    Resolved
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    Resolved

    It has been more than 10 days and it is still showing 'Your application for 'New PAN Card or/and Changes or Correction in PAN Data' is under process at Income Tax Department'.

    I need the PAN Card very urgently. Kindly look into it!

    Acknowledgment Number : [protected]
    May 5, 2022
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Verified Support
    Mar 22, 2022
    NSDL e-Governance Infrastructure Customer Care's response
    Inconvenience caused is highly regretted. We are following up with Income Tax Department for the earliest resolution.
    Verified Support
    Mar 25, 2022
    NSDL e-Governance Infrastructure Customer Care's response
    Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
    Mar 26, 2022
    Updated by Rahul9031
    I have received the e-PAN Card. Kindly deliver the PAN Card to the said address at the earliest.
    Appreciate your timely action. Thank You!
    Verified Support
    Apr 01, 2022
    NSDL e-Governance Infrastructure Customer Care's response
    Your PAN card has been dispatched on 27-Mar-2022 by Speed Post vide airway bill no. EA[protected]IN, at the address for communication indicated by you in the application.
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      R
      Rahul_43
      from PITHAMPUR, Madhya Pradesh
      Mar 15, 2022
      Resolved
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      My pan card dispatched on 22/02/2022 as shown on nsdl website with ack no [protected] by trackon courier with awb no[protected] . Today the date is 15/03/2022 but i have still not received the pan card. Nsdl being government agency should not choose courier service like these who are not delivering important documents to customer and later try to misuse them.
      Please look into this matter as pan card is required for banking services.
      Mar 17, 2022
      Complaint marked as Resolved 
      After complaining here the courier company had sent back the pan card to nsdl and now they will sent it through post
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Verified Support
      Mar 17, 2022
      NSDL e-Governance Infrastructure Customer Care's response
      This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
      Verified Support
      Mar 22, 2022
      NSDL e-Governance Infrastructure Customer Care's response
      Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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        B
        Baikunth Bharti
        from Delhi, Delhi
        Mar 15, 2022
        Resolved
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        Resolved

        I used the NSDL to apply for PAN card. The whole process went right but at the payment gateway I selected online payment through UPI. QR code appeared which I scanned through the paytm and completed the payment. The payment was successful and amount got deducted from my account but the process did not proceed further. It asked me to login again with token no. But when I'm doing it, it is again asking for the payment to complete. I want my amount to be refunded as soon as possible.
        +1 photos
        Apr 26, 2022
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Verified Support
        Mar 17, 2022
        NSDL e-Governance Infrastructure Customer Care's response
        Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
        Verified Support
        Mar 22, 2022
        NSDL e-Governance Infrastructure Customer Care's response
        We request you to refer our response sent from the email ID [protected]@nsdl.co.in for your reference.
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          S
          SateshDonavalli
          Mar 14, 2022
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          Address: 9741684949

          Error is : The response from the Payment Gateway for the payment attempt against this acknowledgement number is awaited. We request you to wait for the re-try of payment process for registration in NPS #

          Acknowledgement No # 11023793

          Please help me to resolve and below are my details
          P.No:+[protected]
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Team,

          Could you please help me to resolve the issue
          Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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            N
            neharp
            Mar 14, 2022
            Resolved
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            Resolved

            I was in the process of registering for an NPS account. I updated my details and uploaded the required documents. Then I tried to make a payment but got stuck at the payment gateway. Now I am trying to log in using my acknowledgment id and date, but I am getting the following error:

            "The response from the Payment Gateway for the payment attempt against this acknowledgement number is awaited. We request you to wait for the re-try of payment process for registration in NPS #"

            Ack ID: 11838152
            Ack date: 29/12/2021
            +1 photos
            May 6, 2022
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Verified Support
            Mar 17, 2022
            NSDL e-Governance Infrastructure Customer Care's response
            Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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              P
              Priyanshu Ojha
              Mar 12, 2022
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              I was trying to apply for a pan card at NSDL website but it failed because mobile number was linked with Aadhar and my ₹106.90 got deducted. My reference number is [protected].
              They are illegally collecting this money with no prior information given at starting as what are the requirements for applying for PAN Card.
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
              We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
              We hope your concern is resolved now and for any further query, kindly write us at [protected]@nsdl.co.in
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                K
                Krushna vankar
                Mar 12, 2022
                Resolved
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                Resolved

                Address: Guru society, chhotaudepur
                Website: NSDL

                I applied for pan card on nsdl site my token id is [protected].on 26/02/2022 ₹ 106.90 deducted from my account and the message shown that your online pan application is unable to proceed due to some reason and your online pan application fee will be refunded within seven working days but not refunded yet. Please give me my refund.
                +2 photos
                Apr 24, 2022
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Verified Support
                Mar 16, 2022
                NSDL e-Governance Infrastructure Customer Care's response
                This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
                Verified Support
                Mar 21, 2022
                NSDL e-Governance Infrastructure Customer Care's response
                We request you to refer our response sent from the email ID [protected]@nsdl.co.in for your reference.
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                  S
                  satish mohan yadav
                  Mar 11, 2022
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                  Address: PLOT NO. 21 BIRWA BHAVAN SINNAR

                  Sir/madam,

                  I have applied for new pan card on 11th march 2022 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

                  "thank you for using online facility for pan application.

                  If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                  But when i checked my application status today, it was shown "sorry, no record found."

                  Please check my application

                  Thanking you
                  satish yadav
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Inconvenience caused is highly regretted. Kindly provide us with your PAN/Acknowledgement number to check the status.
                  We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                  We hope your concern is resolved now and for any further query, kindly write us at [protected]@nsdl.co.in
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                    V
                    Vinod Kumar Alampally
                    Mar 11, 2022
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                    Address: Hyderabad
                    Website: enps.nsdl.com

                    I was in the process of registering for nps account. I updated my details and uploaded the required documents. Then i tried to make payment but got stuck at payment gateway. Now i am trying to login using my acknowledgement id and date, but i am getting following error:

                    "The response from the Payment Gateway for the payment attempt against this acknowledgement number is awaited. We request you to wait for the re-try of payment process for registration in NPS #."

                    Ack id : 11017747
                    Ack date : 10/03/2022
                    +1 photos
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                      V
                      Varadarajulu
                      from Chittoor, Andhra Pradesh
                      Mar 10, 2022
                      Resolved
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                      Resolved

                      Website: Pan card online apply

                      Had applied for PAN using online facility on 08/03/2022, Acknowledgment Number : [protected] and I have digitally signed my application using e Sign, I have uploaded my Aadhaar document as proof..

                      On completion I received this message,

                      "Thank you for using online facility for PAN application.

                      If you have digitally signed your application using eSign/eKYC then there is no need to forward physical documents. "

                      But now when i check my PAN Application Status it shows

                      "We have not yet received the supporting documents with respect to your PAN application. Kindly submit the requisite documents to NSDL to enable us to process your PAN application at the earliest. For further details, please read the guidelines and instructions or contact TIN Call Center at[protected]"
                      May 10, 2022
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Verified Support
                      Mar 16, 2022
                      NSDL e-Governance Infrastructure Customer Care's response
                      Inconvenience caused is highly regretted. Kindly provide us with your PAN/Acknowledgement number to check the status.
                      Verified Support
                      Mar 21, 2022
                      NSDL e-Governance Infrastructure Customer Care's response
                      We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                      Verified Support
                      Mar 23, 2022
                      NSDL e-Governance Infrastructure Customer Care's response
                      We hope your concern is resolved now and for any further query, kindly write us at [protected]@nsdl.co.in
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                        A
                        ashfaque3999
                        from Jodhpur, Rajasthan
                        Mar 10, 2022
                        Resolved
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                        Address: Thadiya, Jodhpur (342314)

                        Sir i applied for pan card on tin nsdl site my token id is [protected]. ₹ 106.90 deducted from my account and now its saying that u don't have any registered email id in aadhar. I think i have to visit a aadhar correction center for changes in aadhar and its too far from my home. And it will take time too. So kindly give me my refund back. Its my humble request to you. Thank you.
                        Mar 11, 2022
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                          A
                          Ankitx
                          from Pune, Maharashtra
                          Mar 10, 2022
                          Resolved
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                          Resolved

                          Sir/madam,

                          I have applied for the correction of pan card on 6th March 2022 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

                          "thank you for using online facility for pan application.

                          If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                          But when i checked my application status after 10 days, it was shown "sorry, no record found."

                          Please check my application. My acknowledgement no. is [protected]

                          Thanking you
                          NILESH PARSHEWAR
                          +1 photos
                          Apr 16, 2022
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Verified Support
                          Mar 16, 2022
                          NSDL e-Governance Infrastructure Customer Care's response
                          Kindly DM the PAN / application acknowledgement number as the number in the image is not clear.
                          We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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                            V
                            vinaysussu
                            from Hyderabad, Telangana
                            Mar 9, 2022
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                            While setting ipin or while login, i am getting error as pran not found in database.

                            Could you please help me with this. As i'm not able to access, or even not able to contribution my payments for this pran.
                            APY PRAN NO.[protected]

                            PRAN not found in database error.
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                              R
                              Rahul9031
                              from Kolkata, West Bengal
                              Mar 9, 2022
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                              Sir/Madam,

                              I have applied for new pan card on 6th March 2022 through e-sign/e-kyc mode. I have got my acknowledgment number ([protected]). On completion of the process, i have received message like below.

                              "thank you for using the online facility for pan application.

                              If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                              But when I checked my application status today, it was shown "Sorry, no record found."

                              Please check my application

                              Acknowledgment Number - [protected]

                              Thanking you
                              Rahul Agarwal
                              +1 photos
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Verified Support
                              Mar 15, 2022
                              NSDL e-Governance Infrastructure Customer Care's response
                              Your PAN application has been rejected by the Income Tax Department, as another PAN application is already pending with them. In this regard, you may contact the concerned officer of Regional Computer Centre of the Income Tax Department to clear your previous application.
                              Mar 18, 2022
                              Updated by Rahul9031
                              Can a NSDL authorised PAN Center able to resolve this issue?
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                                D
                                DrPr
                                Mar 8, 2022
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                                Hi.
                                I have created the nps account of tier - 1 type. And pran is also generated. But while setting ipin or while login, i am getting error as pran not found in database.

                                Could you please help me with this. As i'm not able to access, or even check the contribution made for this pran.
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Mar 10, 2022
                                Updated by DrPr
                                IT Still is not resolved

                                It shows now Unauthorized user.
                                Pls help resolve this asap.
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                                  H
                                  harsh.nikhil
                                  from Mumbai, Maharashtra
                                  Mar 7, 2022
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                                  Dear sir
                                  I made the payment for applying pan card the amount was debited
                                  But it said to wait for one minute and redirect to make payment again
                                  Please help me regarding this
                                  It is saying to make payment again
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
                                  We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                                  We hope your concern is resolved now and for any further query, kindly write us at [protected]@nsdl.co.in
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                                    J
                                    Jugal Jain
                                    Mar 7, 2022
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                                    I've received PRAN Card with allotted PRAN number mentioned on it via email from NPS but I can't generate I-PIN/T-PIN or even raise grievance via their online grievance website as on entering PRAN number their system says - PRAN not found in database or Invalid PRAN.

                                    Please help
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                      A
                                      aggarw49
                                      Mar 7, 2022
                                      Resolved
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                                      Resolved

                                      My PAN number is BTPPA4801G. The same PAN number has been issued to some businessman in jaipur, Rajasthan. His name is Divyansh Agarwal (same as mine), DOB is also same. He has also taken a series of loans on this PAN and failed to repay which has affected my CIBIL score and I am not able to acquire a loan. Please let me know what is a reasonable solution for this. My email id is [protected]@gmail.com and mobile number is [protected]
                                      Apr 15, 2022
                                      Complaint marked as Resolved 
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Verified Support
                                      Mar 11, 2022
                                      NSDL e-Governance Infrastructure Customer Care's response
                                      We request you contact us on [protected]@nsdl.co.in and for earliest resolution. Please share the colour copies of PAN cards and Aadhaar card.
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