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NSDL e-Governance Infrastructure Complaints & Reviews

3.5
Updated: Aug 8, 2025
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3579
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NSDL e-Governance Infrastructure reviews & complaints page 28

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S
Sujith Jayachandran
Mar 7, 2022
Resolved
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Resolved

I have ordered a phycial PRAN card on 24/02/2022 by paying an amount of 45.25 INR. Still now there is no update on this also when i ring up the toll free number there is a distortion in voice. Also it is showing PRAN not found in Database. There is no proper responce and I want to know what happend to my money which I paid?

Mail id - [protected]@gmail.com
Acknowledgement number[protected]
+1 photos
Apr 15, 2022
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Mar 14, 2022
NSDL e-Governance Infrastructure Customer Care's response
Response to your query has been sent to registered email address available in NPS database . For any further information, kindly call us at[protected] or register a query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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    K
    Kominag
    from Bengaluru, Karnataka
    Mar 7, 2022
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    I am Dr. Komala B, Pran no. being[protected], not able to log in to reset the password, I get the message details mismatch. Kindly resolve my problem
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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      C
      cs@3007
      Mar 6, 2022
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      I have tried to fill the pan application through the nsdl website and after filling in all the required details it took me to the payment page and I have made my payment using UPI.
      The payment got deducted and it took me to 'your request cannot be processed, please try after some time using returing user option in login page'. I am not able to proceed further.

      My token no is:[protected]
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
      We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
      We hope your concern is resolved now and for any further query, kindly write us at [protected]@nsdl.co.in
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        Y
        YashiSaxena
        from ALLAHABAD, Uttar Pradesh
        Mar 6, 2022
        Resolved
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        Resolved

        I have applied for my pan card on NSDL website, I have not received received my pan card but it shows delivered by the consignment number, I tried contacting customer care, but all they do is ask me to wait for 2 3 days everytime, I have applied for my pan card in October 2021, now we are in march 2022, and still neither I have my Physical copy of pan card nor any resolution regarding to the same.
        Apr 16, 2022
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Verified Support
        Mar 08, 2022
        NSDL e-Governance Infrastructure Customer Care's response
        Inconvenience caused is highly regretted. Kindly provide us with your PAN/Acknowledgement number to check the status.
        Verified Support
        Mar 15, 2022
        NSDL e-Governance Infrastructure Customer Care's response
        We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
        Verified Support
        Mar 16, 2022
        NSDL e-Governance Infrastructure Customer Care's response
        We hope your concern is resolved now and for any further query, kindly write us at [protected]@nsdl.co.in
        PAN number - OWZPS3582J
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          R
          Raghu14
          Mar 3, 2022
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          I tried to apply pan online at last step amount deducted but it shows status failed your amount will be refunded but still wont refunded second time also it repeated so please refund my amount
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
          We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
          We hope your concern is resolved now and for any further query, kindly write us at [protected]@nsdl.co.in
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            A
            abhi@2001
            from Thrissur, Kerala
            Mar 3, 2022
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            Unable to proceed pan application
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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              A
              Ajeesh Sunil T S
              Mar 2, 2022
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              I have paid for taking e pan but after the successful payment the nsdl window was closed and never opened.

              UPI reference number[protected]
              And i am hereby asking for the refund.
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                A
                Abhiraj Bhosale
                from Noida, Uttar Pradesh
                Mar 2, 2022
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                Website: NSDL

                I can't open my e-copy of pan card. It says that it could not process ny request and to try again after some time It's been 2 days since I'm trying to open the e-copy.
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                  A
                  altamashbaig
                  from Gaya, Bihar
                  Mar 2, 2022
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                  Address: Sanawad

                  Token Number
                  [protected]

                  Transaction ID
                  008878733521012022213901642781340184

                  Mode of Payment UPI

                  Emailed
                  I correct my uncle pan card (AIEPR1708A) and pay money from my api payment. after 5 minutes i got message show me that application is rejected due to mismatch so i contacted with customer support of tin-nsdl and they suggest me that your money will be refunded within one week but after one week i got nothing in my account. Please provide me my refund.

                  Request ID Sended by NSDL Website
                  3156170

                  Customer Care Drop my call after getting token number and call details
                  +1 photos
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                    T
                    Tulika2000
                    from Chennai, Tamil Nadu
                    Mar 1, 2022
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                    I applied for the pan card and paid the fees through net banking but the e-KYC failed for some unknown reason and due to which it displayed the following message :
                    Your e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days.

                    TOKEN NO. :[protected]
                    DOB: 10/02/2000
                    NAME: TULIKA CHAKRABORTY
                    E MAIL: TULIKA.[protected]@GMAIL.COM
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
                    We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                    We hope your concern is resolved now and for any further query, kindly write us at [protected]@nsdl.co.in
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                      S
                      Sharad_Gogna
                      from New Delhi, Delhi
                      Feb 28, 2022
                      Resolved
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                      Resolved

                      Dear PAN

                      I Sharad Gogna with Pan card APKPG2633J and DOB 26/11/1985 has filled in the online form for correction of my father's name on my PAN card and I have received a token no. [protected] on my emai [protected]@gmail.com.

                      After making payment, I received a message that "the request cannot be processed"

                      I have made the payment of Rs. 107 through Paytm on 28th Feb 2022
                      My transaction id/Ref No.:[protected]

                      I haven't received any acknowledgement. Please do the needful and refund my amount and process the application.
                      Also Please let me know now what is the procedure
                      Apr 8, 2022
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Verified Support
                      Mar 08, 2022
                      NSDL e-Governance Infrastructure Customer Care's response
                      We request you to refer our response sent from the email ID [protected]@nsdl.co.in for your reference.
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                        R
                        Riyanim
                        Feb 28, 2022
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                        Have done all step and pay money but didn't receive OTP

                        My Temp Token No. [protected]
                        Email id: [protected]@gmail.com
                        Mobile: [protected]

                        I have applied for pan card online with option e-kyc authentication through aadhar.
                        The form was submitted successfully with correct details and payment made via Net banking. But i did not receive otp. Pan applied on 28.02.2022
                        Please check this and revert at the earliest as this is urgent!

                        Regards,
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
                        We hope your concern is resolved now and for any further query, kindly write us at [protected]@nsdl.co.in
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                          S
                          from Hyderabad, Uttar Pradesh
                          Feb 28, 2022
                          Resolved
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                          Resolved

                          Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

                          Hi,

                          Token no. [protected]

                          Name : Akula Sowmya
                          Aadhar #[protected]

                          application is filled.
                          e-sign submitted.
                          payment completed.

                          Payment Details. Amount : 106.90 INR

                          UPI-NSDL eGovernance Inf-paytm[protected]@paytm-PYTM[protected]-Oid[protected]

                          After Payment completion, i see below message.

                          "Your request cannot be processed.Please try after some time using returing user option in Login page"

                          Thanks,
                          Sowmya
                          Apr 8, 2022
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Verified Support
                          Mar 08, 2022
                          NSDL e-Governance Infrastructure Customer Care's response
                          We request you to refer our response sent from the email ID [protected]@nsdl.co.in for your reference.
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                            S
                            sandivai007
                            Feb 28, 2022
                            Resolved
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                            Resolved

                            Address: Hadapsar Pune.

                            I am Vaishali More, I repeat this Complaint 2nd time But Not Get solution yet, I Fill Pan Card Correction in NSDL e-Gov Site, I pay 106.90Rs On 16th Feb, My Transaction is Done but Due to Reason of Missmatch of Data Like Date of Birth or Name As Per Aadhar My Pan Pan Application not Proceed for Correction, I am Waiting For Pan Application Refund Fees, But still Not Getting it,
                            My Token No is [protected].
                            My Transactions ID is T2202162226030618723081
                            & Transaction Collect ID is PTM20220216274906113987202202161025.
                            My Token No is [protected]
                            Date Of Birth is 9/6/1997
                            Email Id- [protected]@gmail.com
                            +1 photos
                            Apr 8, 2022
                            Complaint marked as Resolved 
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Feb 28, 2022
                            Updated by sandivai007
                            I dont Don't Know, Why NSDL Team, Mark my Last Complaint Mark As Resolve, But it was not Resolved in Actual.I hope this Time I get Solution over this issue.
                            Verified Support
                            Mar 08, 2022
                            NSDL e-Governance Infrastructure Customer Care's response
                            We request you to refer our response sent from the email ID [protected]@nsdl.co.in for your reference.
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                              D
                              Dr Jignesh Parmar
                              Feb 28, 2022
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                              I created an eNPS account in Friday Evening and contributed 10000 Rs also.
                              E-sign process is also completed. now I want to invest more but unable to do it because the error in Login page shows 'PRAN is not found in database'
                              Please resolve this issue.
                              Thanks.
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                                A
                                Ashad924
                                Feb 28, 2022
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                                Sir,
                                I'm Ashad Mohideen I already applied for pan card digitally. But I didn't receive my pan number yet. Please provide a pan card for me.

                                Regards,
                                S. Ashad Mohideen
                                [protected]@gmail.com
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Inconvenience caused is highly regretted. Kindly provide us with your PAN/Acknowledgement number to check the status.
                                We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                                We hope your concern is resolved now and for any further query, kindly write us at [protected]@nsdl.co.in
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                                  N
                                  nittY sharma
                                  Feb 26, 2022
                                  Resolved
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                                  Resolved

                                  PAN CARD archived, Contact NSDL

                                  Dear Team,
                                  My Token was [protected],
                                  While I am trying to get PAN CARD it is saying
                                  "The photo file has been archived please contact NSDL"

                                  And at NSDL they are saying go to incometax department. Please help and unarchived my file...
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                                  Dr Jignesh Parmar
                                  Feb 26, 2022
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                                  Good Morning Sir/Madam,
                                  I have created the NPS account of tier - 1 type. And PRAN is also generated. But while setting ipin or while login, i am getting error as PRAN not found in database.

                                  Could you please help me with this. As I am not able to access, invest, or even check the contribution made for this PRAN.
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                                    S
                                    S.GnanaMurugan
                                    from Tirunelveli, Tamil Nadu
                                    Feb 25, 2022
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                                    I have created a new PRAN today through online. I couldn't set PIN because the error PRAN not found in database is coming. PRAN NO[protected]
                                    S.GnanaMurugan
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                                      E
                                      exystenze
                                      from Faridabad, Haryana
                                      Feb 25, 2022
                                      Resolved
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                                      Resolved

                                      I applied for physical copy of my digital PAN card in december 2021. They didn't deliver it yet. I re-apllied for the physical copy of my PAN card today, and it failed, after paying the fee, the process failed showing the message "Your request cannot be processed.Please try after some time using returing user option in Login page". Then I changed my browser and re-applied for the PAN, it still showed the same error message.

                                      I want refund of my 214 rupees. And a solution to my Physical PAN problem.
                                      +1 photos
                                      Apr 15, 2022
                                      Complaint marked as Resolved 
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Verified Support
                                      Mar 04, 2022
                                      NSDL e-Governance Infrastructure Customer Care's response
                                      Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
                                      Verified Support
                                      Mar 08, 2022
                                      NSDL e-Governance Infrastructure Customer Care's response
                                      We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                                      Verified Support
                                      Mar 15, 2022
                                      NSDL e-Governance Infrastructure Customer Care's response
                                      We hope your concern is resolved now and for any further query, kindly write us at [protected]@nsdl.co.in
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