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NSDL e-Governance Infrastructure Complaints & Reviews

www.nsdl.co.in

3.5

Updated: Jan 16, 2026

Complaints 5318

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3581

Unresolved

1737

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NSDL e-Governance Infrastructure reviews & complaints page 28

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Sir/madam,

I have applied for the correction of pan card on 6th March 2022 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status after 10 days, it was shown "sorry, no record found."

Please check my application. My acknowledgement no. is [protected]

Thanking you
NILESH PARSHEWAR

Apr 16, 2022

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Mar 16, 2022

NSDL e-Governance Infrastructure Customer Care's response Kindly DM the PAN / application acknowledgement number as the number in the image is not clear.

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Mar 23, 2022

Verified Support

We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.

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While setting ipin or while login, i am getting error as pran not found in database.

Could you please help me with this. As i'm not able to access, or even not able to contribution my payments for this pran.
APY PRAN NO.[protected]

PRAN not found in database error.

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Mar 15, 2022

Verified Support

Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.

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Sir/Madam,

I have applied for new pan card on 6th March 2022 through e-sign/e-kyc mode. I have got my acknowledgment number ([protected]). On completion of the process, i have received message like below.

"thank you for using the online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when I checked my application status today, it was shown "Sorry, no record found."

Please check my application

Acknowledgment Number - [protected]

Thanking you
Rahul Agarwal

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Mar 15, 2022

NSDL e-Governance Infrastructure Customer Care's response Your PAN application has been rejected by the Income Tax Department, as another PAN application is already pending with them. In this regard, you may contact the concerned officer of Regional Computer Centre of the Income Tax Department to clear your previous application.

Mar 18, 2022

Updated by Rahul9031 Can a NSDL authorised PAN Center able to resolve this issue?

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Hi.
I have created the nps account of tier - 1 type. And pran is also generated. But while setting ipin or while login, i am getting error as pran not found in database.

Could you please help me with this. As i'm not able to access, or even check the contribution made for this pran.

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Mar 10, 2022

Updated by DrPr IT Still is not resolved

It shows now Unauthorized user.
Pls help resolve this asap.

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Dear sir
I made the payment for applying pan card the amount was debited
But it said to wait for one minute and redirect to make payment again
Please help me regarding this
It is saying to make payment again

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Mar 11, 2022

Verified Support

Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.

NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Mar 15, 2022

Verified Support

We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.

NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Mar 17, 2022

Verified Support

We hope your concern is resolved now and for any further query, kindly write us at [protected]@nsdl.co.in

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I've received PRAN Card with allotted PRAN number mentioned on it via email from NPS but I can't generate I-PIN/T-PIN or even raise grievance via their online grievance website as on entering PRAN number their system says - PRAN not found in database or Invalid PRAN.

Please help

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My PAN number is BTPPA4801G. The same PAN number has been issued to some businessman in jaipur, Rajasthan. His name is Divyansh Agarwal (same as mine), DOB is also same. He has also taken a series of loans on this PAN and failed to repay which has affected my CIBIL score and I am not able to acquire a loan. Please let me know what is a reasonable solution for this. My email id is [protected]@gmail.com and mobile number is [protected]

Apr 15, 2022

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Mar 11, 2022

NSDL e-Governance Infrastructure Customer Care's response We request you contact us on [protected]@nsdl.co.in and for earliest resolution. Please share the colour copies of PAN cards and Aadhaar card.

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I have ordered a phycial PRAN card on 24/02/2022 by paying an amount of 45.25 INR. Still now there is no update on this also when i ring up the toll free number there is a distortion in voice. Also it is showing PRAN not found in Database. There is no proper responce and I want to know what happend to my money which I paid?

Mail id - [protected]@gmail.com
Acknowledgement number[protected]

Apr 15, 2022

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Mar 14, 2022

NSDL e-Governance Infrastructure Customer Care's response Response to your query has been sent to registered email address available in NPS database . For any further information, kindly call us at[protected] or register a query at https://npscra.nsdl.co.in/Log-your-grievance.php.

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I am Dr. Komala B, Pran no. being[protected], not able to log in to reset the password, I get the message details mismatch. Kindly resolve my problem

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I have tried to fill the pan application through the nsdl website and after filling in all the required details it took me to the payment page and I have made my payment using UPI.
The payment got deducted and it took me to 'your request cannot be processed, please try after some time using returing user option in login page'. I am not able to proceed further.

My token no is:[protected]

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Mar 8, 2022

Verified Support

Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.

NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Mar 15, 2022

Verified Support

We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.

NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Mar 16, 2022

Verified Support

We hope your concern is resolved now and for any further query, kindly write us at [protected]@nsdl.co.in

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I have applied for my pan card on NSDL website, I have not received received my pan card but it shows delivered by the consignment number, I tried contacting customer care, but all they do is ask me to wait for 2 3 days everytime, I have applied for my pan card in October 2021, now we are in march 2022, and still neither I have my Physical copy of pan card nor any resolution regarding to the same.

Apr 16, 2022

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Mar 08, 2022

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. Kindly provide us with your PAN/Acknowledgement number to check the status.

Verified Support

Mar 15, 2022

NSDL e-Governance Infrastructure Customer Care's response We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.

Verified Support

Mar 16, 2022

NSDL e-Governance Infrastructure Customer Care's response We hope your concern is resolved now and for any further query, kindly write us at [protected]@nsdl.co.in

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Y

YashiSaxena

from ALLAHABAD, Uttar Pradesh

Mar 11, 2022

PAN number - OWZPS3582J

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I tried to apply pan online at last step amount deducted but it shows status failed your amount will be refunded but still wont refunded second time also it repeated so please refund my amount

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Mar 10, 2022

Verified Support

Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.

NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Mar 10, 2022

Verified Support

We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.

NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Mar 15, 2022

Verified Support

We hope your concern is resolved now and for any further query, kindly write us at [protected]@nsdl.co.in

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Unable to proceed pan application

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I have paid for taking e pan but after the successful payment the nsdl window was closed and never opened.

UPI reference number[protected]
And i am hereby asking for the refund.

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Website: NSDL

I can't open my e-copy of pan card. It says that it could not process ny request and to try again after some time It's been 2 days since I'm trying to open the e-copy.

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Address: Sanawad

Token Number
[protected]

Transaction ID
008878733521012022213901642781340184

Mode of Payment UPI

Emailed
I correct my uncle pan card (AIEPR1708A) and pay money from my api payment. after 5 minutes i got message show me that application is rejected due to mismatch so i contacted with customer support of tin-nsdl and they suggest me that your money will be refunded within one week but after one week i got nothing in my account. Please provide me my refund.

Request ID Sended by NSDL Website
3156170

Customer Care Drop my call after getting token number and call details

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I applied for the pan card and paid the fees through net banking but the e-KYC failed for some unknown reason and due to which it displayed the following message :
Your e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days.

TOKEN NO. :[protected]
DOB: 10/02/2000
NAME: TULIKA CHAKRABORTY
E MAIL: TULIKA.[protected]@GMAIL.COM

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Mar 8, 2022

Verified Support

Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.

NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Mar 9, 2022

Verified Support

We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.

NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Mar 15, 2022

Verified Support

We hope your concern is resolved now and for any further query, kindly write us at [protected]@nsdl.co.in

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Dear PAN

I Sharad Gogna with Pan card APKPG2633J and DOB 26/11/1985 has filled in the online form for correction of my father's name on my PAN card and I have received a token no. [protected] on my emai [protected]@gmail.com.

After making payment, I received a message that "the request cannot be processed"

I have made the payment of Rs. 107 through Paytm on 28th Feb 2022
My transaction id/Ref No.:[protected]

I haven't received any acknowledgement. Please do the needful and refund my amount and process the application.
Also Please let me know now what is the procedure

Apr 8, 2022

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Mar 08, 2022

NSDL e-Governance Infrastructure Customer Care's response We request you to refer our response sent from the email ID [protected]@nsdl.co.in for your reference.

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Have done all step and pay money but didn't receive OTP

My Temp Token No. [protected]
Email id: [protected]@gmail.com
Mobile: [protected]

I have applied for pan card online with option e-kyc authentication through aadhar.
The form was submitted successfully with correct details and payment made via Net banking. But i did not receive otp. Pan applied on 28.02.2022
Please check this and revert at the earliest as this is urgent!

Regards,

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Mar 8, 2022

Verified Support

Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.

NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Mar 15, 2022

Verified Support

We hope your concern is resolved now and for any further query, kindly write us at [protected]@nsdl.co.in

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Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

Hi,

Token no. [protected]

Name : Akula Sowmya
Aadhar #[protected]

application is filled.
e-sign submitted.
payment completed.

Payment Details. Amount : 106.90 INR

UPI-NSDL eGovernance Inf-paytm[protected]@paytm-PYTM[protected]-Oid[protected]

After Payment completion, i see below message.

"Your request cannot be processed.Please try after some time using returing user option in Login page"

Thanks,
Sowmya

Apr 8, 2022

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Mar 08, 2022

NSDL e-Governance Infrastructure Customer Care's response We request you to refer our response sent from the email ID [protected]@nsdl.co.in for your reference.

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