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NSDL e-Governance Infrastructure Complaints & Reviews

3.5
Updated: Aug 8, 2025
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NSDL e-Governance Infrastructure reviews & complaints page 29

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S
sultansaini
from Sikar, Rajasthan
Feb 24, 2022
Resolved
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I applied for a new PAN Card online for myself, After Completing all the necessary thing in the application, they asked for Payment for completing my application of RS.106.90.
After the Successful Payment Of Rs.106.90, I proceed further they asked to authenticate details with Aadhar, but When I do Authentication it shows "Demographic Verification Error".

Please, I requested to you 👏 help me to get refund my money as soon as possible. Here I give my Application details,
Temporary Token no- [protected]
Email id - [protected]@gmail.com
DOB- 13/04/1986
mobile No- [protected]

Please Help Me!!

YOUR Sincerely
Avinash Kumar
A Citizen of Indian.
+1 photos
Apr 6, 2022
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Feb 28, 2022
Updated by sultansaini
No response getting from NSDL
Feb 28, 2022
Updated by sultansaini
please refund my fund asap
Verified Support
Mar 03, 2022
NSDL e-Governance Infrastructure Customer Care's response
We request you to refer our response sent from the email ID [protected]@nsdl.co.in for your reference.
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    C
    ChetanSSonawane
    from Pune, Maharashtra
    Feb 23, 2022
    Resolved
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    Address: Flat No.1, Sai Suman Park Housing Society, Talera Hospital Road,, Near Ashish Apartment, Keshav Nagar,, Chinchwadgaon, Chinchwad, Pune-411033

    Dear Sir,
    I have applied for a new PAN Card in the name of my daughter Ananya Sonawane which dispatched our address in February 2022. I couldn’t receive the PAN Card as courier boy didn't attempt delivery on my address. Later, after couple of days I contacted courier service office and came to know that they returned the courier to the sender address.

    Therefore, I requesting your resend my PAN Card to same address and I mentioned our details below.

    Applicant Name: Ananya Chetan Sonawane
    Acknowledgement Number: [[protected]]
    Date of Application: 09 Feb 2022
    Mobile NO: [[protected]]
    Apr 5, 2022
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Verified Support
    Feb 28, 2022
    NSDL e-Governance Infrastructure Customer Care's response
    This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
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      E
      Eshank
      Feb 23, 2022
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      Sir, my pran number is[protected] which i created in 2018. whenever i try to use it shows invalid now . please help
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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        S
        sandivai007
        Feb 23, 2022
        Resolved
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        Address: Hadapsar Pune

        I am Vaishali More, I Fill Pan Card Correction in NSDL e-Gov Site, I pay 106.90Rs On 16th Feb, My Transaction is Done but Due to Reason of Missmatch of Data Like Date of Birth or Name As Per Aadhar My Pan Pan Application not Proceed for Correction, I am Waiting For Pan Application Refund Fees, But still Not Getting it,
        My Token No is [protected].
        My Transactions ID is T2202162226030618723081
        & Transaction Collect ID is PTM20220216274906113987202202161025.
        Apr 6, 2022
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Feb 25, 2022
        Updated by sandivai007
        As Your Required My Details As Below:
        My Token No is [protected]
        Date Of Birth is 9/6/1997
        Email Id- [protected]@gmail.com
        Feb 27, 2022
        Updated by sandivai007
        Still Not Getting Refund Amount After Providing The Required Details to NSDL-e Governance Infrastructure.
        Verified Support
        Mar 04, 2022
        NSDL e-Governance Infrastructure Customer Care's response
        Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
        Verified Support
        Mar 04, 2022
        NSDL e-Governance Infrastructure Customer Care's response
        We request you to refer our response sent from the email ID [protected]@nsdl.co.in for your reference.
        Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
        Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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          M
          Miran Peerzada
          Feb 23, 2022
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          App is not responding while logging in on iPhone
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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            V
            Varun gupta 786
            Feb 23, 2022
            Resolved
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            Resolved

            Hi.
            I have created the nps account of tier - 1 type. And pran is also generated. But while setting ipin or while login, i am getting error as pran not found in database.

            Could you please help me with this. As i'm not able to access, or even check the contribution made for this pran.
            +1 photos
            Apr 11, 2022
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Verified Support
            Mar 10, 2022
            NSDL e-Governance Infrastructure Customer Care's response
            Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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              T
              taniyachakraborty
              Feb 22, 2022
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              My Pan E-Kyc/E-sign otp limit exceed, now i am not able to proceed further please suggest me what i can do next.

              Here it the error of notification when trying to re-apply.
              Incorrect OTP. You have exceed maximum number of limits to generate OTP. Hence you cannot proceed the application with e-KYC/e-sign mode.

              Please help me to resolve this. Due to some network issues the otp was provided wrongly.
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
              taniyachakraborty's [Complaint's author] reply, Feb 25, 2022
              As discussed my details are mentioned below.
              Token No: 0091180230
              Date of birth: 23/01/1989
              Email id: [email protected]
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                V
                Vincy Jones
                Feb 21, 2022
                Resolved
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                Resolved

                My pan card haven't reached me yet it's been 2 months since posted. My bill number [protected].its an urgent need right now. So please look into it soon.
                Feb 22, 2022
                Complaint marked as Resolved 
                Resolved
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Inconvenience caused is highly regretted. Kindly provide us with your PAN/Acknowledgement number to check the status.
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                  Vincy Jones
                  Feb 21, 2022
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                  Resolved

                  Hi. I haven't received my pan card yet and it's been 2 months. I tried to contact you but I haven't heard back. I'll mention my bill number for tracking.

                  Bill number : [protected]

                  It's an urgent need.So Please, help me with this issue and I hope to hear from you soon. Thank you.
                  Feb 22, 2022
                  Complaint marked as Resolved 
                  I received my pan on next day after complaining
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                    H
                    Hari Krishnan s v
                    Feb 21, 2022
                    Resolved
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                    After i done filling the forms and payment i got the mail, there i got the token number and i proceeded to the authentication of adharcard but there it shows like in the picture i shared, please sort it out

                    i will provide my token number : [protected]
                    mail : [protected]@gmail.com
                    dob : 07/11/2001
                    +1 photos
                    Mar 30, 2022
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Verified Support
                    Feb 24, 2022
                    NSDL e-Governance Infrastructure Customer Care's response
                    Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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                      A
                      Ayu vj
                      Feb 20, 2022
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                      Website: NSDL

                      I applied for pan card I already make the payment suddenly this message appears "Esign service is having some temporary issue, please try again. If the persists, you may try after some time using your token number."" And i am not able to do anything. My balance get deducted, no refund or anything is happening
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
                      We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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                        H
                        Harshith R P
                        Feb 20, 2022
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                        I am trying to e sign document through my aadhar card, but after submitting the aadhar number it says connection is not secure, and if i click "send anyway" after its logging out of my sakala account automatically and i am not able to enter otp also.
                        +2 photos
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                          B
                          bsramakrishna91
                          Feb 20, 2022
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                          Respected sir,

                          This is regarding the new TAN application status bearing transaction number[protected], which happened on 2 feb 2022.
                          First time when I made payment through the UPI (which was available at the bill desk payment) amount got deducted but no processing was done. Please find the attached payment screenshot for your reference, and kindly help with the refund process.

                          Despite multiple remainders, I don't have reply from the organisation. Please do the needful

                          Regards
                          Rama
                          +1 photos
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Verified Support
                          Feb 22, 2022
                          NSDL e-Governance Infrastructure Customer Care's response
                          We sincerely regret the inconvenience caused. Kindly DM your PAN / application acknowledgement / Token number or other transaction details of your concern. We shall revert with status thereon.
                          Verified Support
                          Feb 25, 2022
                          NSDL e-Governance Infrastructure Customer Care's response
                          We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                          Mar 04, 2022
                          Updated by bsramakrishna91
                          Hi Sir,

                          I have already attached the transaction details along with the acknowledgement number in the compliant details.

                          Here is my pan ciepk2148b
                          Hi Sir, i have already attached the transaction ID.

                          Here are my details.
                          PAN CIEPK2148B
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                            G
                            gsparsh17
                            from Kanpur, Uttar Pradesh
                            Feb 19, 2022
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                            Sir/madam,

                            I have applied for new pan card on 19th February 2022 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

                            "thank you for using online facility for pan application.

                            If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                            But when i checked my application status today, it was shown "sorry, no record found."

                            Please check my application
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Inconvenience caused is highly regretted. Kindly provide us with your PAN/Acknowledgement number to check the status.
                            We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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                              aloksharma804
                              Feb 19, 2022
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                              I need to change some details of my account but am not able to do so
                              Not even able to log in, it's showing the PRN, not in the database

                              PRAN no[protected]
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                                M
                                Manali Kaushik
                                from Faridabad, Haryana
                                Feb 18, 2022
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                                I manali here I compliant about my pan card 3 or more months ago but not received any revert by your side . I m very disappointed so kindly pay attention and try to solve my issue asap.
                                +1 photos
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                  N
                                  nizaa9999
                                  from Anantapur, Andhra Pradesh
                                  Feb 18, 2022
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                                  Address: Mumbai

                                  I am here to complain about my online application form has incomplete while its mostly last step of my name correction in pan card. I have successfully paid 106 rupees through upi payment from mobile phone.In website the last page is not refreshing and my application remained without complete. Please help me in this matter immediately. Thank you.
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  We sincerely regret the inconvenience caused. Kindly DM your PAN / application acknowledgement / Token number or other transaction details of your concern. We shall revert with status thereon.
                                  We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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                                    A
                                    Anoma jadhav
                                    Feb 16, 2022
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                                    Sir/madam,

                                    I have applied for new pan card on 16th Feb 2022 through e-sign/e-kyc mode. I have got my Acknowledgement Number : N- [protected] On completion of the process I have received message like below.

                                    "thank you for using online facility for pan application.

                                    If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                                    But when I checked my application status today, it was shown "sorry, no record found."

                                    Please check my application

                                    Thanking you
                                    Arvind Janardhan Jadhav
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Inconvenience caused is highly regretted. Kindly provide us with your PAN/Acknowledgement number to check the status.
                                    We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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                                      P
                                      Paras544
                                      Feb 16, 2022
                                      Resolved
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                                      Resolved

                                      I applied for pan on tin nsdl portal and almost 2 months have passed but still I haven't received it. Upon tracking the pan card deliver y status of velex logistics through which pan card was dispatched by income tax department, it displays that it was out for delivery on 25 january 2022 in Moradabad and instead my address was bareilly, also i did not receive any call from courier and my pan card was never delivered. My tracking no. Pan card is [protected] and acknowledge ment no. of pan is [protected]. Please help ASAP
                                      Mar 27, 2022
                                      Complaint marked as Resolved 
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Verified Support
                                      Feb 22, 2022
                                      NSDL e-Governance Infrastructure Customer Care's response
                                      This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
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                                        GauravChoudhary
                                        Feb 15, 2022
                                        Resolved
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                                        Address: Mumbai

                                        My name is Gaurav Kumar Choudhary. I am an undergrad student and an adult. As an adult I decided to apply for the pan card on 10FEB which is one of the essential documents for each citizen. So, yesterday after I applied and filled in all my credentials. After that I paid the asked amount and it was all successful. But when I tried to authenticate my AADHAR I didn't receive any OTP on my registered mobile number of AADHAR. I tried several times and continued the process but I failed to receive any OTP on my number. After that I closed the website with a view that I would be able to do it some time later. But next time when I filled the required credentials to Login into the REGISTERED USER section I wasn't able to LOGIN properly and received a message saying-"Please Enter the Valid Details."

                                        I had filled all my details correctly but didn't receive any mail on my EMAIL ID. Nor did I receive any verification code on my mobile phone number which I gave to get it registered for PAN. Please look into this matter as this is very essential aprt of my life.
                                        +6 photos
                                        Mar 28, 2022
                                        Complaint marked as Resolved 
                                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                        Verified Support
                                        Feb 22, 2022
                                        NSDL e-Governance Infrastructure Customer Care's response
                                        Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
                                        Verified Support
                                        Feb 25, 2022
                                        NSDL e-Governance Infrastructure Customer Care's response
                                        We request you to refer our response sent from the email ID [protected]@nsdl.co.in for your reference.
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