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3.5
Updated: Jan 16, 2026
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3581
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NSDL e-Governance Infrastructure reviews & complaints page 29

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S
sandivai007
Feb 28, 2022
Resolved
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Address: Hadapsar Pune.

I am Vaishali More, I repeat this Complaint 2nd time But Not Get solution yet, I Fill Pan Card Correction in NSDL e-Gov Site, I pay 106.90Rs On 16th Feb, My Transaction is Done but Due to Reason of Missmatch of Data Like Date of Birth or Name As Per Aadhar My Pan Pan Application not Proceed for Correction, I am Waiting For Pan Application Refund Fees, But still Not Getting it,
My Token No is [protected].
My Transactions ID is T2202162226030618723081
& Transaction Collect ID is PTM20220216274906113987202202161025.
My Token No is [protected]
Date Of Birth is 9/6/1997
Email Id- [protected]@gmail.com
Apr 8, 2022
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Feb 28, 2022
Updated by sandivai007 I dont Don't Know, Why NSDL Team, Mark my Last Complaint Mark As Resolve, But it was not Resolved in Actual.I hope this Time I get Solution over this issue.
Verified Support
Mar 08, 2022
NSDL e-Governance Infrastructure Customer Care's response We request you to refer our response sent from the email ID [protected]@nsdl.co.in for your reference.
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    Dr Jignesh Parmar
    Feb 28, 2022
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    I created an eNPS account in Friday Evening and contributed 10000 Rs also.
    E-sign process is also completed. now I want to invest more but unable to do it because the error in Login page shows 'PRAN is not found in database'
    Please resolve this issue.
    Thanks.
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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    Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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      A
      Ashad924
      Feb 28, 2022
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      Sir,
      I'm Ashad Mohideen I already applied for pan card digitally. But I didn't receive my pan number yet. Please provide a pan card for me.

      Regards,
      S. Ashad Mohideen
      [protected]@gmail.com
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      View replies
      Inconvenience caused is highly regretted. Kindly provide us with your PAN/Acknowledgement number to check the status.
      Reply
      We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
      Reply
      We hope your concern is resolved now and for any further query, kindly write us at [protected]@nsdl.co.in
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        N
        nittY sharma
        Feb 26, 2022
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        Resolved

        PAN CARD archived, Contact NSDL

        Dear Team,
        My Token was [protected],
        While I am trying to get PAN CARD it is saying
        "The photo file has been archived please contact NSDL"

        And at NSDL they are saying go to incometax department. Please help and unarchived my file...
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        Dr Jignesh Parmar
        Feb 26, 2022
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        Good Morning Sir/Madam,
        I have created the NPS account of tier - 1 type. And PRAN is also generated. But while setting ipin or while login, i am getting error as PRAN not found in database.

        Could you please help me with this. As I am not able to access, invest, or even check the contribution made for this PRAN.
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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        Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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          S
          S.GnanaMurugan
          from Tirunelveli, Tamil Nadu
          Feb 25, 2022
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          I have created a new PRAN today through online. I couldn't set PIN because the error PRAN not found in database is coming. PRAN NO[protected]
          S.GnanaMurugan
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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          Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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            E
            exystenze
            from Faridabad, Haryana
            Feb 25, 2022
            Resolved
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            Resolved

            I applied for physical copy of my digital PAN card in december 2021. They didn't deliver it yet. I re-apllied for the physical copy of my PAN card today, and it failed, after paying the fee, the process failed showing the message "Your request cannot be processed.Please try after some time using returing user option in Login page". Then I changed my browser and re-applied for the PAN, it still showed the same error message.

            I want refund of my 214 rupees. And a solution to my Physical PAN problem.
            Apr 15, 2022
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Verified Support
            Mar 04, 2022
            NSDL e-Governance Infrastructure Customer Care's response             Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
            Verified Support
            Mar 08, 2022
            NSDL e-Governance Infrastructure Customer Care's response             We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
            Verified Support
            Mar 15, 2022
            NSDL e-Governance Infrastructure Customer Care's response             We hope your concern is resolved now and for any further query, kindly write us at [protected]@nsdl.co.in
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              S
              sultansaini
              from Sikar, Rajasthan
              Feb 24, 2022
              Resolved
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              I applied for a new PAN Card online for myself, After Completing all the necessary thing in the application, they asked for Payment for completing my application of RS.106.90.
              After the Successful Payment Of Rs.106.90, I proceed further they asked to authenticate details with Aadhar, but When I do Authentication it shows "Demographic Verification Error".

              Please, I requested to you 👏 help me to get refund my money as soon as possible. Here I give my Application details,
              Temporary Token no- [protected]
              Email id - [protected]@gmail.com
              DOB- 13/04/1986
              mobile No- [protected]

              Please Help Me!!

              YOUR Sincerely
              Avinash Kumar
              A Citizen of Indian.
              Apr 6, 2022
              Complaint marked as Resolved 
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Feb 28, 2022
              Updated by sultansaini               No response getting from NSDL
              Feb 28, 2022
              Updated by sultansaini               please refund my fund asap
              Verified Support
              Mar 03, 2022
              NSDL e-Governance Infrastructure Customer Care's response               We request you to refer our response sent from the email ID [protected]@nsdl.co.in for your reference.
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                C
                ChetanSSonawane
                from Pune, Maharashtra
                Feb 23, 2022
                Resolved
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                Resolved

                Address: Flat No.1, Sai Suman Park Housing Society, Talera Hospital Road,, Near Ashish Apartment, Keshav Nagar,, Chinchwadgaon, Chinchwad, Pune-411033

                Dear Sir,
                I have applied for a new PAN Card in the name of my daughter Ananya Sonawane which dispatched our address in February 2022. I couldn’t receive the PAN Card as courier boy didn't attempt delivery on my address. Later, after couple of days I contacted courier service office and came to know that they returned the courier to the sender address.

                Therefore, I requesting your resend my PAN Card to same address and I mentioned our details below.

                Applicant Name: Ananya Chetan Sonawane
                Acknowledgement Number: [[protected]]
                Date of Application: 09 Feb 2022
                Mobile NO: [[protected]]
                Apr 5, 2022
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Verified Support
                Feb 28, 2022
                NSDL e-Governance Infrastructure Customer Care's response                 This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
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                  E
                  Eshank
                  Feb 23, 2022
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                  Sir, my pran number is[protected] which i created in 2018. whenever i try to use it shows invalid now . please help
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                  Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                    S
                    sandivai007
                    Feb 23, 2022
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                    Resolved

                    Address: Hadapsar Pune

                    I am Vaishali More, I Fill Pan Card Correction in NSDL e-Gov Site, I pay 106.90Rs On 16th Feb, My Transaction is Done but Due to Reason of Missmatch of Data Like Date of Birth or Name As Per Aadhar My Pan Pan Application not Proceed for Correction, I am Waiting For Pan Application Refund Fees, But still Not Getting it,
                    My Token No is [protected].
                    My Transactions ID is T2202162226030618723081
                    & Transaction Collect ID is PTM20220216274906113987202202161025.
                    Apr 6, 2022
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Feb 25, 2022
                    Updated by sandivai007                     As Your Required My Details As Below:
                    My Token No is [protected]
                    Date Of Birth is 9/6/1997
                    Email Id- [protected]@gmail.com
                    Feb 27, 2022
                    Updated by sandivai007                     Still Not Getting Refund Amount After Providing The Required Details to NSDL-e Governance Infrastructure.
                    Verified Support
                    Mar 04, 2022
                    NSDL e-Governance Infrastructure Customer Care's response                     Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
                    Verified Support
                    Mar 04, 2022
                    NSDL e-Governance Infrastructure Customer Care's response                     We request you to refer our response sent from the email ID [protected]@nsdl.co.in for your reference.
                    View replies
                    Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
                    Reply
                    Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
                    Reply
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                      M
                      Miran Peerzada
                      Feb 23, 2022
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                      App is not responding while logging in on iPhone
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                      Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                        V
                        Varun gupta 786
                        Feb 23, 2022
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                        Resolved

                        Hi.
                        I have created the nps account of tier - 1 type. And pran is also generated. But while setting ipin or while login, i am getting error as pran not found in database.

                        Could you please help me with this. As i'm not able to access, or even check the contribution made for this pran.
                        Apr 11, 2022
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Verified Support
                        Mar 10, 2022
                        NSDL e-Governance Infrastructure Customer Care's response                         Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                          T
                          taniyachakraborty
                          Feb 22, 2022
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                          My Pan E-Kyc/E-sign otp limit exceed, now i am not able to proceed further please suggest me what i can do next.

                          Here it the error of notification when trying to re-apply.
                          Incorrect OTP. You have exceed maximum number of limits to generate OTP. Hence you cannot proceed the application with e-KYC/e-sign mode.

                          Please help me to resolve this. Due to some network issues the otp was provided wrongly.
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          View replies
                          Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
                          Reply
                          taniyachakraborty's [Complaint's author] reply, Feb 25, 2022
                          As discussed my details are mentioned below.
                          Token No: 0091180230
                          Date of birth: 23/01/1989
                          Email id: [email protected]
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                            V
                            Vincy Jones
                            Feb 21, 2022
                            Resolved
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                            Resolved

                            My pan card haven't reached me yet it's been 2 months since posted. My bill number [protected].its an urgent need right now. So please look into it soon.
                            Feb 22, 2022
                            Complaint marked as Resolved 
                            Resolved
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            View replies
                            Inconvenience caused is highly regretted. Kindly provide us with your PAN/Acknowledgement number to check the status.
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                              V
                              Vincy Jones
                              Feb 21, 2022
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                              Resolved

                              Hi. I haven't received my pan card yet and it's been 2 months. I tried to contact you but I haven't heard back. I'll mention my bill number for tracking.

                              Bill number : [protected]

                              It's an urgent need.So Please, help me with this issue and I hope to hear from you soon. Thank you.
                              Feb 22, 2022
                              Complaint marked as Resolved 
                              I received my pan on next day after complaining
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                H
                                Hari Krishnan s v
                                Feb 21, 2022
                                Resolved
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                                Resolved

                                After i done filling the forms and payment i got the mail, there i got the token number and i proceeded to the authentication of adharcard but there it shows like in the picture i shared, please sort it out

                                i will provide my token number : [protected]
                                mail : [protected]@gmail.com
                                dob : 07/11/2001
                                Mar 30, 2022
                                Complaint marked as Resolved 
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Verified Support
                                Feb 24, 2022
                                NSDL e-Governance Infrastructure Customer Care's response                                 Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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                                  A
                                  Ayu vj
                                  Feb 20, 2022
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                                  Website: NSDL

                                  I applied for pan card I already make the payment suddenly this message appears "Esign service is having some temporary issue, please try again. If the persists, you may try after some time using your token number."" And i am not able to do anything. My balance get deducted, no refund or anything is happening
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  View replies
                                  Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
                                  Reply
                                  We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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                                    H
                                    Harshith R P
                                    Feb 20, 2022
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                                    I am trying to e sign document through my aadhar card, but after submitting the aadhar number it says connection is not secure, and if i click "send anyway" after its logging out of my sakala account automatically and i am not able to enter otp also.
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                      B
                                      bsramakrishna91
                                      Feb 20, 2022
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                                      Respected sir,

                                      This is regarding the new TAN application status bearing transaction number[protected], which happened on 2 feb 2022.
                                      First time when I made payment through the UPI (which was available at the bill desk payment) amount got deducted but no processing was done. Please find the attached payment screenshot for your reference, and kindly help with the refund process.

                                      Despite multiple remainders, I don't have reply from the organisation. Please do the needful

                                      Regards
                                      Rama
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Verified Support
                                      Feb 22, 2022
                                      NSDL e-Governance Infrastructure Customer Care's response                                       We sincerely regret the inconvenience caused. Kindly DM your PAN / application acknowledgement / Token number or other transaction details of your concern. We shall revert with status thereon.
                                      Verified Support
                                      Feb 25, 2022
                                      NSDL e-Governance Infrastructure Customer Care's response                                       We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                                      Mar 04, 2022
                                      Updated by bsramakrishna91                                       Hi Sir,

                                      I have already attached the transaction details along with the acknowledgement number in the compliant details.

                                      Here is my pan ciepk2148b
                                      View replies
                                      Hi Sir, i have already attached the transaction ID.

                                      Here are my details.
                                      PAN CIEPK2148B
                                      Reply
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