Submit a Complaint
Claimed

NSDL e-Governance Infrastructure Complaints & Reviews

www.nsdl.co.in
3.5
Updated: Dec 13, 2025
Complaints 5312
Resolved
3580
Unresolved
1732
Amazing! 🤩 It’s great to see how NSDL e-Governance Infrastructure is committed to providing outstanding customer support! They sincerely care about addressing and resolving issues quickly and effectively. NSDL e-Governance Infrastructure’s friendly, solution-focused approach to managing feedback builds trust and ensures a wonderful customer experience.
Complaints
Contacts

File a complaint to NSDL e-Governance Infrastructure

Having problems with NSDL e-Governance Infrastructure?

File a complaint and get it resolved by NSDL e-Governance Infrastructure customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Tax Services
NSDL e-Governance Infrastructure

NSDL e-Governance Infrastructure reviews & complaints page 29

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
E
exystenze
from Faridabad, Haryana
Feb 25, 2022
Resolved
Report
Copy
Resolved

I applied for physical copy of my digital PAN card in december 2021. They didn't deliver it yet. I re-apllied for the physical copy of my PAN card today, and it failed, after paying the fee, the process failed showing the message "Your request cannot be processed.Please try after some time using returing user option in Login page". Then I changed my browser and re-applied for the PAN, it still showed the same error message.

I want refund of my 214 rupees. And a solution to my Physical PAN problem.
+1 photos
Apr 15, 2022
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Mar 04, 2022
NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
Verified Support
Mar 08, 2022
NSDL e-Governance Infrastructure Customer Care's response We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
Verified Support
Mar 15, 2022
NSDL e-Governance Infrastructure Customer Care's response We hope your concern is resolved now and for any further query, kindly write us at [protected]@nsdl.co.in
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    S
    sultansaini
    from Sikar, Rajasthan
    Feb 24, 2022
    Resolved
    Report
    Copy
    Resolved

    I applied for a new PAN Card online for myself, After Completing all the necessary thing in the application, they asked for Payment for completing my application of RS.106.90.
    After the Successful Payment Of Rs.106.90, I proceed further they asked to authenticate details with Aadhar, but When I do Authentication it shows "Demographic Verification Error".

    Please, I requested to you 👏 help me to get refund my money as soon as possible. Here I give my Application details,
    Temporary Token no- [protected]
    Email id - [protected]@gmail.com
    DOB- 13/04/1986
    mobile No- [protected]

    Please Help Me!!

    YOUR Sincerely
    Avinash Kumar
    A Citizen of Indian.
    +1 photos
    Apr 6, 2022
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Feb 28, 2022
    Updated by sultansaini     No response getting from NSDL
    Feb 28, 2022
    Updated by sultansaini     please refund my fund asap
    Verified Support
    Mar 03, 2022
    NSDL e-Governance Infrastructure Customer Care's response     We request you to refer our response sent from the email ID [protected]@nsdl.co.in for your reference.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      C
      ChetanSSonawane
      from Pune, Maharashtra
      Feb 23, 2022
      Resolved
      Report
      Copy
      Resolved

      Address: Flat No.1, Sai Suman Park Housing Society, Talera Hospital Road,, Near Ashish Apartment, Keshav Nagar,, Chinchwadgaon, Chinchwad, Pune-411033

      Dear Sir,
      I have applied for a new PAN Card in the name of my daughter Ananya Sonawane which dispatched our address in February 2022. I couldn’t receive the PAN Card as courier boy didn't attempt delivery on my address. Later, after couple of days I contacted courier service office and came to know that they returned the courier to the sender address.

      Therefore, I requesting your resend my PAN Card to same address and I mentioned our details below.

      Applicant Name: Ananya Chetan Sonawane
      Acknowledgement Number: [[protected]]
      Date of Application: 09 Feb 2022
      Mobile NO: [[protected]]
      Apr 5, 2022
      Complaint marked as Resolved 
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Verified Support
      Feb 28, 2022
      NSDL e-Governance Infrastructure Customer Care's response       This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        E
        Eshank
        Feb 23, 2022
        Report
        Copy

        Sir, my pran number is[protected] which i created in 2018. whenever i try to use it shows invalid now . please help
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        View replies
        Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
        Reply
        Helpful
        Found this helpful?
        1 Comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          S
          sandivai007
          Feb 23, 2022
          Resolved
          Report
          Copy
          Resolved

          Address: Hadapsar Pune

          I am Vaishali More, I Fill Pan Card Correction in NSDL e-Gov Site, I pay 106.90Rs On 16th Feb, My Transaction is Done but Due to Reason of Missmatch of Data Like Date of Birth or Name As Per Aadhar My Pan Pan Application not Proceed for Correction, I am Waiting For Pan Application Refund Fees, But still Not Getting it,
          My Token No is [protected].
          My Transactions ID is T2202162226030618723081
          & Transaction Collect ID is PTM20220216274906113987202202161025.
          Apr 6, 2022
          Complaint marked as Resolved 
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Feb 25, 2022
          Updated by sandivai007           As Your Required My Details As Below:
          My Token No is [protected]
          Date Of Birth is 9/6/1997
          Email Id- [protected]@gmail.com
          Feb 27, 2022
          Updated by sandivai007           Still Not Getting Refund Amount After Providing The Required Details to NSDL-e Governance Infrastructure.
          Verified Support
          Mar 04, 2022
          NSDL e-Governance Infrastructure Customer Care's response           Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
          Verified Support
          Mar 04, 2022
          NSDL e-Governance Infrastructure Customer Care's response           We request you to refer our response sent from the email ID [protected]@nsdl.co.in for your reference.
          View replies
          Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
          Reply
          Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
          Reply
          Helpful
          Found this helpful?
          2 Comments
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            M
            Miran Peerzada
            Feb 23, 2022
            Report
            Copy

            App is not responding while logging in on iPhone
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            View replies
            Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
            Reply
            Helpful
            Found this helpful?
            1 Comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              V
              Varun gupta 786
              Feb 23, 2022
              Resolved
              Report
              Copy
              Resolved

              Hi.
              I have created the nps account of tier - 1 type. And pran is also generated. But while setting ipin or while login, i am getting error as pran not found in database.

              Could you please help me with this. As i'm not able to access, or even check the contribution made for this pran.
              +1 photos
              Apr 11, 2022
              Complaint marked as Resolved 
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Verified Support
              Mar 10, 2022
              NSDL e-Governance Infrastructure Customer Care's response               Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
              Helpful
              1 other people found this review helpful
              1 found this helpful
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                T
                taniyachakraborty
                Feb 22, 2022
                Report
                Copy

                My Pan E-Kyc/E-sign otp limit exceed, now i am not able to proceed further please suggest me what i can do next.

                Here it the error of notification when trying to re-apply.
                Incorrect OTP. You have exceed maximum number of limits to generate OTP. Hence you cannot proceed the application with e-KYC/e-sign mode.

                Please help me to resolve this. Due to some network issues the otp was provided wrongly.
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                View replies
                Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
                Reply
                taniyachakraborty's [Complaint's author] reply, Feb 25, 2022
                As discussed my details are mentioned below.
                Token No: 0091180230
                Date of birth: 23/01/1989
                Email id: [email protected]
                Helpful
                Found this helpful?
                1 Comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  V
                  Vincy Jones
                  Feb 21, 2022
                  Resolved
                  Report
                  Copy
                  Resolved

                  My pan card haven't reached me yet it's been 2 months since posted. My bill number [protected].its an urgent need right now. So please look into it soon.
                  Feb 22, 2022
                  Complaint marked as Resolved 
                  Resolved
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  View replies
                  Inconvenience caused is highly regretted. Kindly provide us with your PAN/Acknowledgement number to check the status.
                  Reply
                  Helpful
                  Found this helpful?
                  1 Comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    V
                    Vincy Jones
                    Feb 21, 2022
                    Resolved
                    Report
                    Copy
                    Resolved

                    Hi. I haven't received my pan card yet and it's been 2 months. I tried to contact you but I haven't heard back. I'll mention my bill number for tracking.

                    Bill number : [protected]

                    It's an urgent need.So Please, help me with this issue and I hope to hear from you soon. Thank you.
                    Feb 22, 2022
                    Complaint marked as Resolved 
                    I received my pan on next day after complaining
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Helpful
                    1 other people found this review helpful
                    1 found this helpful
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      H
                      Hari Krishnan s v
                      Feb 21, 2022
                      Resolved
                      Report
                      Copy
                      Resolved

                      After i done filling the forms and payment i got the mail, there i got the token number and i proceeded to the authentication of adharcard but there it shows like in the picture i shared, please sort it out

                      i will provide my token number : [protected]
                      mail : [protected]@gmail.com
                      dob : 07/11/2001
                      +1 photos
                      Mar 30, 2022
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Verified Support
                      Feb 24, 2022
                      NSDL e-Governance Infrastructure Customer Care's response                       Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        A
                        Ayu vj
                        Feb 20, 2022
                        Report
                        Copy

                        Website: NSDL

                        I applied for pan card I already make the payment suddenly this message appears "Esign service is having some temporary issue, please try again. If the persists, you may try after some time using your token number."" And i am not able to do anything. My balance get deducted, no refund or anything is happening
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        View replies
                        Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
                        Reply
                        We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                        Reply
                        Helpful
                        Found this helpful?
                        2 Comments
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          H
                          Harshith R P
                          Feb 20, 2022
                          Report
                          Copy

                          I am trying to e sign document through my aadhar card, but after submitting the aadhar number it says connection is not secure, and if i click "send anyway" after its logging out of my sakala account automatically and i am not able to enter otp also.
                          +2 photos
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            B
                            bsramakrishna91
                            Feb 20, 2022
                            Report
                            Copy

                            Respected sir,

                            This is regarding the new TAN application status bearing transaction number[protected], which happened on 2 feb 2022.
                            First time when I made payment through the UPI (which was available at the bill desk payment) amount got deducted but no processing was done. Please find the attached payment screenshot for your reference, and kindly help with the refund process.

                            Despite multiple remainders, I don't have reply from the organisation. Please do the needful

                            Regards
                            Rama
                            +1 photos
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Verified Support
                            Feb 22, 2022
                            NSDL e-Governance Infrastructure Customer Care's response                             We sincerely regret the inconvenience caused. Kindly DM your PAN / application acknowledgement / Token number or other transaction details of your concern. We shall revert with status thereon.
                            Verified Support
                            Feb 25, 2022
                            NSDL e-Governance Infrastructure Customer Care's response                             We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                            Mar 04, 2022
                            Updated by bsramakrishna91                             Hi Sir,

                            I have already attached the transaction details along with the acknowledgement number in the compliant details.

                            Here is my pan ciepk2148b
                            View replies
                            Hi Sir, i have already attached the transaction ID.

                            Here are my details.
                            PAN CIEPK2148B
                            Reply
                            Helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              G
                              gsparsh17
                              from Kanpur, Uttar Pradesh
                              Feb 19, 2022
                              Report
                              Copy

                              Sir/madam,

                              I have applied for new pan card on 19th February 2022 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

                              "thank you for using online facility for pan application.

                              If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                              But when i checked my application status today, it was shown "sorry, no record found."

                              Please check my application
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              View replies
                              Inconvenience caused is highly regretted. Kindly provide us with your PAN/Acknowledgement number to check the status.
                              Reply
                              We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                              Reply
                              Helpful
                              Found this helpful?
                              2 Comments
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                A
                                aloksharma804
                                Feb 19, 2022
                                Report
                                Copy

                                I need to change some details of my account but am not able to do so
                                Not even able to log in, it's showing the PRN, not in the database

                                PRAN no[protected]
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                View replies
                                Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
                                Reply
                                Helpful
                                Found this helpful?
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  M
                                  Manali Kaushik
                                  from Faridabad, Haryana
                                  Feb 18, 2022
                                  Report
                                  Copy

                                  I manali here I compliant about my pan card 3 or more months ago but not received any revert by your side . I m very disappointed so kindly pay attention and try to solve my issue asap.
                                  +1 photos
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    N
                                    nizaa9999
                                    from Anantapur, Andhra Pradesh
                                    Feb 18, 2022
                                    Report
                                    Copy

                                    Address: Mumbai

                                    I am here to complain about my online application form has incomplete while its mostly last step of my name correction in pan card. I have successfully paid 106 rupees through upi payment from mobile phone.In website the last page is not refreshing and my application remained without complete. Please help me in this matter immediately. Thank you.
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    View replies
                                    We sincerely regret the inconvenience caused. Kindly DM your PAN / application acknowledgement / Token number or other transaction details of your concern. We shall revert with status thereon.
                                    Reply
                                    We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                                    Reply
                                    Helpful
                                    Found this helpful?
                                    2 Comments
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      A
                                      Anoma jadhav
                                      Feb 16, 2022
                                      Report
                                      Copy

                                      Sir/madam,

                                      I have applied for new pan card on 16th Feb 2022 through e-sign/e-kyc mode. I have got my Acknowledgement Number : N- [protected] On completion of the process I have received message like below.

                                      "thank you for using online facility for pan application.

                                      If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                                      But when I checked my application status today, it was shown "sorry, no record found."

                                      Please check my application

                                      Thanking you
                                      Arvind Janardhan Jadhav
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      View replies
                                      Inconvenience caused is highly regretted. Kindly provide us with your PAN/Acknowledgement number to check the status.
                                      Reply
                                      We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                                      Reply
                                      Helpful
                                      Found this helpful?
                                      2 Comments
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        P
                                        Paras544
                                        Feb 16, 2022
                                        Resolved
                                        Report
                                        Copy
                                        Resolved

                                        I applied for pan on tin nsdl portal and almost 2 months have passed but still I haven't received it. Upon tracking the pan card deliver y status of velex logistics through which pan card was dispatched by income tax department, it displays that it was out for delivery on 25 january 2022 in Moradabad and instead my address was bareilly, also i did not receive any call from courier and my pan card was never delivered. My tracking no. Pan card is [protected] and acknowledge ment no. of pan is [protected]. Please help ASAP
                                        Mar 27, 2022
                                        Complaint marked as Resolved 
                                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                        Verified Support
                                        Feb 22, 2022
                                        NSDL e-Governance Infrastructure Customer Care's response                                         This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                        Comment Guidelines
                                          I want to submit Complaint Positive Review Neutral Comment
                                          Add Image
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit

                                          Related businesses

                                          Apply PAN India
                                          1
                                          (342)
                                          Pan Business
                                          1
                                          (9)
                                          VakilSearch Legal Solutions
                                          1.9
                                          (92)