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NSDL e-Governance Infrastructure Complaints & Reviews

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3.5
Updated: Aug 8, 2025
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3579
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NSDL e-Governance Infrastructure reviews & complaints page 30

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S
shivam420
Feb 15, 2022
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Hi.
I have created the nps account of tier - 1 type. And pran is also generated. But while setting ipin or while login, i am getting error as pran not found in database.

Could you please help me with this. As i'm not able to access, or even check the contribution made for this pran.
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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    S
    sandeepnami
    from Sirsilla, Telangana
    Feb 15, 2022
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    PRAN not found in database[protected]
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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      B
      balus143
      from Srikakulam, Andhra Pradesh
      Feb 14, 2022
      Resolved
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      Resolved

      Online PAN : OTP message not received

      I have applied for PAN for modification online via https://www.onlineservices.nsdl.com/paam/endUserRegisterContact.html website.

      I have successfully uploaded all documents and also done the payment and Aadhaar seeding validation.

      After that, it took me to OTP authentication screen and here I'm unable to receive OTP to my registered mobile number. I have verified my Aadhaar login and both my mobile number and...
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      A
      amuthavasu
      from Coimbatore, Tamil Nadu
      Feb 13, 2022
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      I have created NPS account and I received PRAN number also. now I am trying activate my account and pay the subscription. I am getting error as PRAN number not in database. Please help me
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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        A
        Abdullah Jatu
        Feb 13, 2022
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        I was trying to change my name through nsdl portal online

        After making the payment I got this error:-

        Your Previous payment request has been Failed. Your Money will be refunded back. Kindly make another fresh payment

        I tried 3 times each time the money got deducted which was 106.9 rupees per transaction and I got the above error each time
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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        Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
        Reply
        We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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          T
          Thakur Nikhil Jamwal
          Feb 12, 2022
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          Hi i have not yet received my IPIN email

          My email is [protected]@gmail.com.

          Kindly assist
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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            R
            Renshu Singh
            Feb 11, 2022
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            My pan card track status shows undelivered.
            Pan no. FKFPR3767H
            Acknowledge no. [protected]
            Airway bill no. EA[protected]IN (speedpost)
            Name- Renshu
            Mob- [protected]
            Email- [protected]@gmail.com
            +1 photos
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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              A
              andrewjoy2003
              Feb 11, 2022
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              Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

              I paid for my new PAN card application and right after the payment, the site shows Your Request cannot be processed but my money has been deducted from my bank.
              My temporary token is [protected]
              My email id is - [protected]@gmail.com
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                A
                adapd
                from Santipur, West Bengal
                Feb 10, 2022
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                After successfully procured the PRAN no. under acknowledgement number 11953023 dt. 09/02/2022, i fail to set the new password, showing " PRAN not found in Database ". Please resolve the dispute.
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                  J
                  jameel shami
                  from Delhi, Delhi
                  Feb 10, 2022
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                  I have applied for new pan today online through e sign e kyc and i got the aknowledgement protected slip but not received any confirmation from nsdl neither on mail nor on mobile no. And pan card status is showing no record found.
                  +1 photos
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                    F
                    Fab27
                    from KOLKATA, West Bengal
                    Feb 10, 2022
                    Resolved
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                    Resolved

                    Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

                    I'm trying to track my pan card application status but I'm not able to.
                    +2 photos
                    Mar 24, 2022
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Verified Support
                    Feb 18, 2022
                    NSDL e-Governance Infrastructure Customer Care's response                     Kindly DM the PAN / application acknowledgement number as the number in the image is not clear.
                    Verified Support
                    Feb 21, 2022
                    NSDL e-Governance Infrastructure Customer Care's response                     We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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                      F
                      Fab27
                      from KOLKATA, West Bengal
                      Feb 10, 2022
                      Resolved
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                      Resolved

                      Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

                      I'm not able to track my pan card update status. I did the payment it was success and the e sign and after that I got the pdf of my application. When I tried to track it it says record not found.
                      Please help
                      +2 photos
                      Mar 25, 2022
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Verified Support
                      Feb 18, 2022
                      NSDL e-Governance Infrastructure Customer Care's response                       Kindly DM the PAN / application acknowledgement number as the number in the image is not clear.
                      Verified Support
                      Feb 21, 2022
                      NSDL e-Governance Infrastructure Customer Care's response                       We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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                        K
                        KPRamanan
                        from Tenkasi, Tamil Nadu
                        Feb 8, 2022
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                        I applied for PAN card on https://www.pan.utiitsl.com/PAN_ONLINE/CSFPANApp. Transaction is successfully completed and money 106.90 deducted from my account. After the transaction it shows a message "your digital pan application is rejected as uid demographic authentication is not exact match. Please apply through physical submission mode".

                        My amount is still not refunded. How to get the Amount.

                        Reference Number : VA[protected]

                        U-Q[protected]
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                          T
                          triptisharma
                          from Delhi, Delhi
                          Feb 8, 2022
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                          I registered for NPS on 6th feb, 2022 through enps website. I had successfully registered and received my PRAN through email but I did not receive any email for generating my account password.

                          Registered email id: tripti97.[protected]@gmail.com
                          PRAN [********7196]

                          Please help me with this issue as I'm not able to login to my account.
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                          I have received password generation mail today and was able to create my password. Upon signing in, I tried checking my transaction statement but it doesnot show the initial contribution that I made on 6th feb, 2022, for Rs. 2000 while registering for PRAN
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                            S
                            Shiv@ani
                            from Yamuna Nagar, Haryana
                            Feb 8, 2022
                            Resolved
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                            Resolved

                            Hi Sir/Mam,

                            I am not able to login to my eNPS account and getting error as - user is inactive

                            Please help in getting this resolved as soon as possible. My PRAN no is[protected].

                            Thanks in advance.
                            Feb 8, 2022
                            Complaint marked as Resolved 
                            Resolved
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                              S
                              Sunil Kaisolagi
                              from Hubli, Karnataka
                              Feb 7, 2022
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                              Website: cra-nsdl.com/CRA/ResetIPINURNGen.do?ID=null&getName=Change%20Password

                              I created NPS account recently and registration was complete and PRAN number is also allocated to me.

                              PRAN[********1459]

                              But I am unable to reset password in order to login to my NPS account.

                              I am getting below error while trying to Generate password :-
                              Unauthorized user.

                              Need help
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                R
                                Rohra7417
                                from Saharanpur, Uttar Pradesh
                                Feb 6, 2022
                                Resolved
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                                Resolved

                                Sir I have applied for my PAN card on 29 Dec 2021 and it's show that my PAN card has been delivered to my address via kerry Indev Express but it's not received my me and anyone else...
                                Actually it's to be delivered on saharanpur address and i have attached the attachment just see the city where they delivered it it's written as MRT and I have called the delivered person he said I don't know any thing and he behave very rudely with me...
                                What's the behaviour is this it's a matter of someone important document PAN card...
                                If this happen to us how we would trust any online deliverey person...
                                If someone listening to my compalin ..
                                Take a look into this matter...
                                +2 photos
                                Feb 12, 2022
                                Complaint marked as Resolved 
                                Now I got my PAN card..
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Verified Support
                                Feb 08, 2022
                                NSDL e-Governance Infrastructure Customer Care's response                                 This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
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                                  M
                                  Mohit vv
                                  from New Delhi, Delhi
                                  Feb 6, 2022
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                                  I applied for pan for my wife however application not process no specific reason was there but NSDL. they just mentioned cannot process.
                                  However, money got deducted from bank Transaction id - UPI:[protected].

                                  Please help to get refund
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                    D
                                    Dark Insane YT
                                    Feb 6, 2022
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                                    I created pan card from e filing website on[protected]
                                    But when I applying for physical pan, it showing record not found in itd master.
                                    Pan number :- FHFNPM8007L
                                    Dob :- 19/11/2002
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                    We would like to inform you that we are unable to trace your PAN details on the basis of given information or the PAN application does not belong to NSDLe-Gov. If applied through NSDL e-Gov, please provide the 15 digit acknowledgement number to enable us to provide
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                                      G
                                      [email protected]
                                      from haridwar, Uttarakhand
                                      Feb 6, 2022
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                                      Address: HARIDWAR
                                      Website: www.onlineservices.nsdl.com

                                      Your e-KYC /e-Sign based request has failed hence you cannot proceed the application with e-KYC /e-Sign mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days.
                                      TOKEN NUMBER [protected]
                                      GMAIL [protected]@GMAIL.COM
                                      DATE OF BIRTH 10 JUN 1998
                                      MOBILE [protected]
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      View replies
                                      Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
                                      Reply
                                      We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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