NSDL e-Governance Infrastructure Customer Care
NSDL e-Governance Infrastructure Ltd.
Customer satisfaction rating: 69%
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3863
COMPLAINTS

NSDL e-Governance Infrastructure Customer Care

NSDL e-Governance Infrastructure Ltd.

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Address
Times Tower, 1st Floor, Kamala Mills Compound, Lower Parel
Mumbai
Mumbai City District
Maharashtra
India - 400013

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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Phone:
Phone:
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+91 22 2499 4200  [Vidya Lakshmi]
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+91 22 4090 4242  [Head Office]
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+91 11 2370 5418  [New Delhi]
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+91 20 2721 8080  [PAN/TAN Call Centre]
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+91 11 2335 3817  [New Delhi]
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+91 79 2646 1376  [Ahmedabad]
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+91 22 2499 4477  [EzeeWill]
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Fax:
Fax:
+91 22 2491 5217  [Head Office]
+91 33 2289 1945  [Kolkata]
+91 44 2814 4593  [Chennai]
+91 11 2335 3756  [New Delhi]
+91 79 2646 1375  [Ahmedabad]

Customer satisfaction rating
69%
Complaints
3863
Pending
123
Resolved
2617
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

NSDL e-Governance Infrastructure related photos (1108)

NSDL e-Governance Infrastructure Complaints & Reviews

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 Sharanya K R on May 1, 2019
Hi, i need to change my mobile number in nps profile. To do so, i have tried to login to cra nsdl online portal with my pran number. But it throws an error message that pran not found in database.
But using the same pran number, i am able to log-in successfully into apy nps app on my phone. Pls advise on how to fix pran not found in database issue, so that i will log-in and update my mobile number.

Sharanya kr.

Complaint Status


[May 01, 2019] NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Complaint comments  Add a commentComplaint category Employees

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     meeseva2018 on May 1, 2019
    I tried to fill the pan application through the nsdl website and selected the e-sign aadhar verification process.
    The payment got deducted and it took me to the aadhar verification process. I entered correct otp three times and it kept saying 'your request cannot be processed, please try after sometime.'

    My token number :- [protected]
    Email id :- [protected]@gmail.com
    Date of birth :- 01/01/2000

    Complaint Status


    [May 01, 2019] NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    HI,

    I am facing "Your Request cannot be Processed.Please try after some time" every time I try to ekyc with aadhar.

    I have already paid my fees.

    Please find below details & screenshot for the same.

    Token: [protected]

    Please process my application as soon as possible.

    PAN Card having No. DXLPB1095K received to me but spellings of surname of

    my father has been printed over card as

    BALSAL

    instead of BANSAL.
    Complaint comments  Add a commentComplaint category Neighbours

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       parvez113 on Apr 30, 2019
      I use NSDL website to create a new pan card of my neighbor. Temporary Token is [protected]. I use e-kyc option for her Aadhar verification. I have paid an amount of Rs.127.40 using my debit card. MY balance was deducted from the bank on 31/03/2019 but Aadhar verification was not completed due to not receiving any OTP on their registered Aadhar card mobile no. Now it shows me a message when i am checking the status "Your e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days." I have not got any refund message from my bank.I need all my money or create a new pan card.


      payment

      Complaint Status


      [Apr 30, 2019] NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      I am getting an error in submitting new pan card form through e-kyc and e-sign. "Your Request cannot be Processed.Please try after some time"

      Complaint comments  Add a commentComplaint category Other

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        Nsdl E-Governance Infrastructure — not able to complete the registration since there is some issue with payment gateway

         riap on Apr 30, 2019
        I am getting "Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again...
        Complaint category Banks

        Nsdl E-Governance Infrastructure — your details have been cannot be saved. please try after sometime

         prashanthbsp on Apr 29, 2019
        Your details have been cannot be saved. Please try after sometime

        I am trying to apply for pan card for my...
        Complaint comments  Read comments [1]Complaint category Tax Services

        Nsdl E-Governance Infrastructure — nsdl esigned pan application says we have not yet received the supporting documents

         Prasad Surase on Apr 28, 2019
        Sir,

        I had applied for pan using online facility on 27/04/2019, acknowledgment number : [protected] and...
        Complaint comments  Read comments [2]Complaint category Tax Services

        Nsdl E-Governance Infrastructure — nsdl esign applied pan application status shows no record found

         Prasad Surase on Apr 27, 2019
        Sir/madam,

        I have applied for new pan card on 27th april 2019 through submit scanned images through e-sign...
        Complaint comments  Read comments [1]Complaint category Tax Services

         ryusharma on Apr 26, 2019
        Sir/madam,

        I have applied for new pan card on 25th april 2019 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

        "thank you for using online facility for pan application.

        If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

        But when i checked my application status today, it was shown "sorry, no record found."

        Please check my application

        Thanking you
        Rohit sharma

        Complaint Status


        [Apr 26, 2019] NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Dear Sir,
        I apply pan card on 01-Mar-2019. The pan card has been dispatch on 22-Mar-2019.but untill we have not received the pan card at given address.
        It is very necessary for me for open a new bank account. Due to not avaliabilty of pan card i'm not able to a open a account. check acknowledgment no:[protected]. AWB NO: EA88487028INI.
        Complaint comments  Add a commentComplaint category Tax Services

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          Nsdl E-Governance Infrastructure — pan card name change: error [Resolved]

           sivak38 on Apr 25, 2019
          Dear sir/madam,
          I am getting error while applying for name change in pan card.
          The error is "online pan application_your...
          Complaint comments  Read comments [1]Complaint category Government Organizations

           Muddassir Shariff on Apr 25, 2019
          I filled the pan correction application through the nsdl website and selected the e-sign/e-kyc aadhar verification process.
          I made the payment and it took me to the aadhar verification process. I entered correct otp many times and it kept saying 'your request cannot be processed, please try after sometime.'

          I have tried it after few days as well but it still gives the same error

          My token no is:
          Email: [protected]@gmail.com

          Please do resolve my problem.


          nsdl e-governance infrastructure pan card update online application - your request cannot be processed. please try after some time

          Complaint Status


          [Apr 25, 2019] NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Updated by Muddassir Shariff Apr 25, 2019
          Updated the payment Receipt

          My pan no asapd2789d
          yogesh bajirao desai
          i online applied for new reprint pan card payment successful but don't obtained acknowledgement number
          transaction no[protected]

          Respected UTITSL,
          I Shubham Naik had applied for a new pan card in month of November 2018 .The application being successfully accepted and pan card dispatched too by the IT dept but due to some unavoidable reasons I couldn't collect the pan card when postman came.
          Pan no:BUUPN1477K
          SPEED POST NO:EA[protected]IN
          PLEASE REDISPATCH
          Complaint comments  Add a commentComplaint category Government Organizations

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             Sanjana ramesh on Apr 25, 2019
            Respected sir/madam,

            I have submitted my pan application 2 days ago (23.04.2019) and acquired a 15 digit acknowledgement number through nsdl pan services. But when i try to track my pan through the tracking link in the tin website it says "sorry, no record found." and i have already paid the fee online.
            I cannot access the status of my pan card, i request you to look into this matter.
            My acknowledgment number is as follows: n-[protected]
            Last name: ramesh first name: sanjana

            Thank you,
            Sanjana ramesh

            Complaint Status


            [Apr 25, 2019] NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Complaint comments  Add a commentComplaint category Tax Services

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              Nsdl E-Governance Infrastructure — your request cannot be processed please try after sometime please

               deepesh4565 on Apr 25, 2019
              I tried to fill the pan application through the nsdl website and selected the e-sign verification process which is second...
              Complaint category Government Organizations

              Nsdl E-Governance Infrastructure — pan card not delivered and returned back to nsdl by the courier company

               Ram1406 on Apr 23, 2019
              I had applied for change of details on my pan card acppr3163g. The changes were made and a new pan card was dispatched thru...
              Complaint comments  Read comments [1]Complaint category Government Organizations

               Ankit402 on Apr 22, 2019
              Dear sir/madam,
              I applied for new pan card today online in nsdl website. I have done all prosesses and submit the form and make full payment but when i check status of my pan card it showing no record found pls help me.
              My acknowledgement number n[protected]
              Pls solve this issue showing me no record found. I have done all processes pls help.


              new pan card status showing no record found

              Complaint Status


              [Apr 23, 2019] NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Complaint comments  Add a commentComplaint category Mobile Handsets

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                [Resolved]

                 Ritesh kumar mittal on Apr 22, 2019
                I use nsdl website to create a new pan card of my neighbor. Temporary token is [protected]. I use e-kyc option for her aadhar verification. I have paid an amount of rs.116.20 using my debit card. My balance was deducted from the bank on 18/01/2017 but aadhar verification was not completed. Now it shows me a message when i am checking the status "your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days."


                Rampyari kumawat
                Token no. [protected]
                Dob 01/01/1957
                Aadhar[protected]

                For further details contact
                Ritesh [protected]
                [protected]@gmail.com
                Complaint marked as Resolved 2019-05-27 10:11:54

                Complaint Status


                [Apr 22, 2019] NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Updated by Ritesh kumar mittal Apr 22, 2019
                sorry amount is 147.55

                date 14/04/2019
                Verified Support
                NSDL e-Governance Infrastructure Customer Care's response Apr 26, 2019
                As per our records, we have refunded the amount on 15 April 2019. Please check at your end. Kindly DM your contact details, so that our support team will contact you in case information not available at you end.
                Complaint comments  Add a commentComplaint category Government Organizations

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                   BikramsRaka on Apr 22, 2019
                  Sir,

                  I open an nps account and contribute regularly. But i unable to track my contribution. So, while i trying to create ipin, system shows an error massage 'pran not found in database'. Please resolve the issue as early as possible or send my ipin password to my mobile no. Or email id.

                  Name: bikram samaddar
                  Pran:[protected]
                  Mobile no.[protected]
                  Email id: [protected]@gmail.com

                  Thanking you

                  Complaint Status


                  [Apr 22, 2019] NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Complaint comments  Add a commentComplaint category Tax Services

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                     SrishtiN on Apr 22, 2019
                    My token number is [protected]. I did an online payment of rs. 147.40 using my hdfc debit card for my pan card and due to failure of e-kyc i was assured that i'll get my refund within 5-7 working days. I did the payment on 31/03/19 and its been more than 7 days and i still haven't received my refund. My transaction id is[protected]. Please help me with my refund.


                    Complaint Status


                    [Apr 22, 2019] NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Complaint comments  Add a commentComplaint category Tax Services

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                      Nsdl E-Governance Infrastructure — pran not found in database_samir

                       Samir Meher on Apr 21, 2019
                      I have been contributing to my pran[protected] regularly since 2016. I needed the pran statement and get the mobile number...
                      Complaint category Government Organizations

                      Nsdl E-Governance Infrastructure — not able to track my pan status

                       Haritha Uppala on Apr 21, 2019
                      Sir/madam,

                      I have applied for new pan card on 21st april 2018 through e-sign/e-kyc mode. I have got my acknowledgement...
                      Complaint category Products & Services

                       jaiu1523 on Apr 20, 2019
                      I tried to fill the pan application through the nsdl website and selected the e-sign verification process which is second option.

                      The payment got deducted and it took me to the aadhar verification process. I entered correct otp multiple times and it kept saying 'your request cannot be processed, please try after sometime'. It has been 3 days. I am not able to proceed further.


                      facing error while update aadhar e kyc in nsdl

                      Complaint Status


                      [Apr 21, 2019] NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Updated by jaiu1523 May 02, 2019
                      Dear Sir/Madam,

                      Still not received any revert from NSDL. also still facing same error.

                      I look forward to your response as soon as possible
                      Complaint comments  Add a commentComplaint category Unauthorized charges

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