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NSDL e-Governance Infrastructure Complaints & Reviews

3.5
Updated: Jan 16, 2026
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NSDL e-Governance Infrastructure reviews & complaints page 30

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G
gsparsh17
from Kanpur, Uttar Pradesh
Feb 19, 2022
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Sir/madam,

I have applied for new pan card on 19th February 2022 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Inconvenience caused is highly regretted. Kindly provide us with your PAN/Acknowledgement number to check the status.
We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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    aloksharma804
    Feb 19, 2022
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    I need to change some details of my account but am not able to do so
    Not even able to log in, it's showing the PRN, not in the database

    PRAN no[protected]
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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      M
      Manali Kaushik
      from Faridabad, Haryana
      Feb 18, 2022
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      I manali here I compliant about my pan card 3 or more months ago but not received any revert by your side . I m very disappointed so kindly pay attention and try to solve my issue asap.
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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        N
        nizaa9999
        from Anantapur, Andhra Pradesh
        Feb 18, 2022
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        Address: Mumbai

        I am here to complain about my online application form has incomplete while its mostly last step of my name correction in pan card. I have successfully paid 106 rupees through upi payment from mobile phone.In website the last page is not refreshing and my application remained without complete. Please help me in this matter immediately. Thank you.
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        We sincerely regret the inconvenience caused. Kindly DM your PAN / application acknowledgement / Token number or other transaction details of your concern. We shall revert with status thereon.
        We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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          Anoma jadhav
          Feb 16, 2022
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          Sir/madam,

          I have applied for new pan card on 16th Feb 2022 through e-sign/e-kyc mode. I have got my Acknowledgement Number : N- [protected] On completion of the process I have received message like below.

          "thank you for using online facility for pan application.

          If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

          But when I checked my application status today, it was shown "sorry, no record found."

          Please check my application

          Thanking you
          Arvind Janardhan Jadhav
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Inconvenience caused is highly regretted. Kindly provide us with your PAN/Acknowledgement number to check the status.
          We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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            P
            Paras544
            Feb 16, 2022
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            Resolved

            I applied for pan on tin nsdl portal and almost 2 months have passed but still I haven't received it. Upon tracking the pan card deliver y status of velex logistics through which pan card was dispatched by income tax department, it displays that it was out for delivery on 25 january 2022 in Moradabad and instead my address was bareilly, also i did not receive any call from courier and my pan card was never delivered. My tracking no. Pan card is [protected] and acknowledge ment no. of pan is [protected]. Please help ASAP
            Mar 27, 2022
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Verified Support
            Feb 22, 2022
            NSDL e-Governance Infrastructure Customer Care's response
            This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
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              GauravChoudhary
              Feb 15, 2022
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              Resolved

              Address: Mumbai

              My name is Gaurav Kumar Choudhary. I am an undergrad student and an adult. As an adult I decided to apply for the pan card on 10FEB which is one of the essential documents for each citizen. So, yesterday after I applied and filled in all my credentials. After that I paid the asked amount and it was all successful. But when I tried to authenticate my AADHAR I didn't receive any OTP on my registered mobile number of AADHAR. I tried several times and continued the process but I failed to receive any OTP on my number. After that I closed the website with a view that I would be able to do it some time later. But next time when I filled the required credentials to Login into the REGISTERED USER section I wasn't able to LOGIN properly and received a message saying-"Please Enter the Valid Details."

              I had filled all my details correctly but didn't receive any mail on my EMAIL ID. Nor did I receive any verification code on my mobile phone number which I gave to get it registered for PAN. Please look into this matter as this is very essential aprt of my life.
              Mar 28, 2022
              Complaint marked as Resolved 
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Verified Support
              Feb 22, 2022
              NSDL e-Governance Infrastructure Customer Care's response
              Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
              Verified Support
              Feb 25, 2022
              NSDL e-Governance Infrastructure Customer Care's response
              We request you to refer our response sent from the email ID [protected]@nsdl.co.in for your reference.
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                S
                shivam420
                Feb 15, 2022
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                Hi.
                I have created the nps account of tier - 1 type. And pran is also generated. But while setting ipin or while login, i am getting error as pran not found in database.

                Could you please help me with this. As i'm not able to access, or even check the contribution made for this pran.
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                  S
                  sandeepnami
                  from Sirsilla, Telangana
                  Feb 15, 2022
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                  PRAN not found in database[protected]
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                    B
                    balus143
                    from Srikakulam, Andhra Pradesh
                    Feb 14, 2022
                    Resolved
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                    Resolved

                    Online PAN : OTP message not received

                    I have applied for PAN for modification online via https://www.onlineservices.nsdl.com/paam/endUserRegisterContact.html website.

                    I have successfully uploaded all documents and also done the payment and Aadhaar seeding validation.

                    After that, it took me to OTP authentication screen and here I'm unable to receive OTP to my registered mobile number. I have verified my Aadhaar login and both my mobile number and...
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                    A
                    amuthavasu
                    from Coimbatore, Tamil Nadu
                    Feb 13, 2022
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                    I have created NPS account and I received PRAN number also. now I am trying activate my account and pay the subscription. I am getting error as PRAN number not in database. Please help me
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                      Abdullah Jatu
                      Feb 13, 2022
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                      I was trying to change my name through nsdl portal online

                      After making the payment I got this error:-

                      Your Previous payment request has been Failed. Your Money will be refunded back. Kindly make another fresh payment

                      I tried 3 times each time the money got deducted which was 106.9 rupees per transaction and I got the above error each time
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
                      We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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                        T
                        Thakur Nikhil Jamwal
                        Feb 12, 2022
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                        Hi i have not yet received my IPIN email

                        My email is [protected]@gmail.com.

                        Kindly assist
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                          R
                          Renshu Singh
                          Feb 11, 2022
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                          My pan card track status shows undelivered.
                          Pan no. FKFPR3767H
                          Acknowledge no. [protected]
                          Airway bill no. EA[protected]IN (speedpost)
                          Name- Renshu
                          Mob- [protected]
                          Email- [protected]@gmail.com
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                            andrewjoy2003
                            Feb 11, 2022
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                            Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

                            I paid for my new PAN card application and right after the payment, the site shows Your Request cannot be processed but my money has been deducted from my bank.
                            My temporary token is [protected]
                            My email id is - [protected]@gmail.com
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                              A
                              adapd
                              from Santipur, West Bengal
                              Feb 10, 2022
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                              After successfully procured the PRAN no. under acknowledgement number 11953023 dt. 09/02/2022, i fail to set the new password, showing " PRAN not found in Database ". Please resolve the dispute.
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                J
                                jameel shami
                                from Delhi, Delhi
                                Feb 10, 2022
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                                I have applied for new pan today online through e sign e kyc and i got the aknowledgement protected slip but not received any confirmation from nsdl neither on mail nor on mobile no. And pan card status is showing no record found.
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                  F
                                  Fab27
                                  from KOLKATA, West Bengal
                                  Feb 10, 2022
                                  Resolved
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                                  Resolved

                                  Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

                                  I'm trying to track my pan card application status but I'm not able to.
                                  Mar 24, 2022
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Verified Support
                                  Feb 18, 2022
                                  NSDL e-Governance Infrastructure Customer Care's response
                                  Kindly DM the PAN / application acknowledgement number as the number in the image is not clear.
                                  Verified Support
                                  Feb 21, 2022
                                  NSDL e-Governance Infrastructure Customer Care's response
                                  We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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                                    Fab27
                                    from KOLKATA, West Bengal
                                    Feb 10, 2022
                                    Resolved
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                                    Resolved

                                    Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

                                    I'm not able to track my pan card update status. I did the payment it was success and the e sign and after that I got the pdf of my application. When I tried to track it it says record not found.
                                    Please help
                                    Mar 25, 2022
                                    Complaint marked as Resolved 
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Verified Support
                                    Feb 18, 2022
                                    NSDL e-Governance Infrastructure Customer Care's response
                                    Kindly DM the PAN / application acknowledgement number as the number in the image is not clear.
                                    Verified Support
                                    Feb 21, 2022
                                    NSDL e-Governance Infrastructure Customer Care's response
                                    We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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                                      K
                                      KPRamanan
                                      from Tenkasi, Tamil Nadu
                                      Feb 8, 2022
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                                      I applied for PAN card on https://www.pan.utiitsl.com/PAN_ONLINE/CSFPANApp. Transaction is successfully completed and money 106.90 deducted from my account. After the transaction it shows a message "your digital pan application is rejected as uid demographic authentication is not exact match. Please apply through physical submission mode".

                                      My amount is still not refunded. How to get the Amount.

                                      Reference Number : VA[protected]

                                      U-Q[protected]
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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