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NSDL e-Governance Infrastructure Complaints & Reviews

3.5
Updated: Dec 13, 2025
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NSDL e-Governance Infrastructure reviews & complaints page 31

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G
from haridwar, Uttarakhand
Feb 6, 2022
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Address: HARIDWAR
Website: www.onlineservices.nsdl.com

Your e-KYC /e-Sign based request has failed hence you cannot proceed the application with e-KYC /e-Sign mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days.
TOKEN NUMBER [protected]
GMAIL [protected]@GMAIL.COM
DATE OF BIRTH 10 JUN 1998
MOBILE [protected]
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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    SUNNYkumarS
    from Delhi, Delhi
    Feb 5, 2022
    Resolved
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    Resolved

    Sunny kumar
    from delhi,
    Feb 5 2022
    Dear Sir,
    I have applied for a new PAN Card in the name of Sunny kumar which dispatched our address in january 5. I couldn’t receive the PAN Card as our home was closed when the local Post Man reached our home. Later, after couple of days we contact the Post Man regarding the post. He told that he kept with him for four days and returned to the sender address.

    Therefore, I requesting your resend my PAN Card to same address and I mentioned our details below.

    Applicant Name: SUNNY KUMAR
    Acknowledgement Number: [protected]
    Date of Application: 05 nov 2022
    Mobile NO: [protected]
    Mar 28, 2022
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Verified Support
    Feb 15, 2022
    NSDL e-Governance Infrastructure Customer Care's response
    Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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      K
      kumarnaidu
      from Mumbai, Maharashtra
      Feb 3, 2022
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      Address: SECTOR 10 KHARGHAR

      My pran is not reflecting in database error is coming

      pran no:[protected]

      kumar ramchandra naidu

      contact [protected]
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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        S
        somi pathre
        Feb 3, 2022
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        I created NPS account recently and registration was complete and PRAN number is also allocated to me.

        PRAN :[protected]

        But I am unable to reset password in order to login to my NPS account.

        I am getting below error while trying to reset password :-
        Unauthorised user or PRAN not found in databse
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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          A
          appusarith
          from Kozhikode, Kerala
          Feb 2, 2022
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          Website: www.onlineservices.nsdl.com

          I tried to apply PANCARD individual online and all the payment done after that the site shows that I can't E-KYC/e-verify the details through online. and I need to apply physically. the message is "Your e-KYC /e-Sign based request has failed hence you cannot proceed the application with e-KYC /e-Sign mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days."
          Also they says that I will only get refund with in 7 days. my temporary token id is [protected] and I paid through upi transaction id is :[protected] on 02/02/2022.

          When I checked internet this is the main complaint of this site and many people not get refund as per their comments. so the govt. is not solving the issue of the website due to this and they are getting lots of money.

          I forcibly request to give the amount with in 1 day or give interest for the amount after 1 day in day basis when returning.
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
          We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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            S
            Satendra.81
            from Haridwar, Uttarakhand
            Feb 2, 2022
            Resolved
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            Resolved

            Address: Himgiri Colony, R.K. Mission Road, Kankhal, Near Bangali Hospital, Haridwar-249408, Uttarakhand

            Dear Support,

            My name is Sunita Rawat and applied for correction in PAN card. My PAN card is not delivered by trackon courier (tracking ID:[protected] yet due to insufficient address while address is also updated in PAN card. There is no communication made by company. Please arrange to resend the same and update the additional contact number for better communication ([protected]/[protected]). Attached acknowledgement number screenshot. Please do needful. Thanks!
            +1 photos
            Mar 12, 2022
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Feb 02, 2022
            Updated by Satendra.81
            attached acknowledgement number ([protected])screen shot.

            Verified Support
            Feb 09, 2022
            NSDL e-Governance Infrastructure Customer Care's response
            We request you to refer our response sent from the email ID [protected]@nsdl.co.in for your reference.
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              M
              MHarsh54
              from Surat, Gujarat
              Jan 29, 2022
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              Since more than 1.5 months i am trying to update my wife Name in Pancard . I have completed all the process as asked including payment . But in last step at the time of E KYC verification it is showing error "error while getting ekyc details, please try again ok". I tried multiple times but every time there is same error. Kindly try to help me fix the issue. so that we can update name accordingly.
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                A
                ABDUR RAHEMAN S
                Jan 29, 2022
                Resolved
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                Resolved

                Your application is under process at NSDL - TIN Facilitation Center.You may contact TIN FC[protected]/46/47/48/49 where the application was submitted by you
                Mar 12, 2022
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Verified Support
                Feb 04, 2022
                NSDL e-Governance Infrastructure Customer Care's response
                Inconvenience caused is highly regretted. Kindly provide us with your PAN/Acknowledgement number to check the status.
                Verified Support
                Feb 08, 2022
                NSDL e-Governance Infrastructure Customer Care's response
                We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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                  P
                  Pàváñ Kûmâr Vëmülä
                  Jan 28, 2022
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                  Address: 1-86 kondavaram

                  I tried to fill the pan application through the nsdl website and selected the e-sign verification process. after filling in all the required details it took me to the payment page and I have made my payment using Paytm.
                  The payment got deducted and it took me to 'your request cannot be processed, please try after some time. I am not able to proceed further.

                  My token no is:[protected]
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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                    S
                    SaptadipM
                    Jan 27, 2022
                    Resolved
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                    Resolved

                    I applied for a Pan card on 17th January 2022 and because of some wrong details, the process was terminated but the money was deducted and it was said that the money will be refunded within 7 days but it has been over 10 days but the refund has not been refunded. The payment receipt has been attached. The UPI reference ID[protected]
                    +1 photos
                    Apr 26, 2022
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                      D
                      divyakhapra
                      from Delhi, Delhi
                      Jan 27, 2022
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                      I have not yet got any mail from nsdl regarding my ipin for the NPS. I had got the PRAN number immediately in the mail. my PRAN number is[protected].
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                        D
                        Diksha Xtry
                        Jan 26, 2022
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                        Address: Kanglatongbi, Manipur

                        Sir, i have mistakenly written my answer sheet in tick mark instead of bubbles in my omr sheet. I have appeared the exam on 19/01/2022 in Diphu center. I m really worried and tensed sir whether my answer will be checked or not. Please help me sir..
                        Yours faithfully
                        Diksha kadel
                        Id no- 320433
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                          I
                          Iffiiii
                          from Delhi, Delhi
                          Jan 25, 2022
                          Resolved
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                          Resolved

                          Sir,

                          I had applied for PAN using online facility on 24/1/2022, Acknowledgment Number : [protected]and I have digitally signed my application using e Sign, I have uploaded my Aadhaar document and bank passbook as proof..

                          On completion I received this message,

                          "Thank you for using online facility for PAN application.

                          If you have digitally signed your application using eSign/eKYC then there is no need to forward physical documents. "

                          But now when i check my PAN Application Status it shows

                          "We have not yet received the supporting documents with respect to your PAN application. Kindly submit the requisite documents to NSDL to enable us to process your PAN application at the earliest. For further details, please read the guidelines and instructions or contact TIN Call Center at[protected]"

                          Please check my Application ... And reply what i need to do..
                          Mar 11, 2022
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Verified Support
                          Jan 31, 2022
                          NSDL e-Governance Infrastructure Customer Care's response
                          Inconvenience caused is highly regretted. Kindly provide us with your PAN/Acknowledgement number to check the status.
                          Verified Support
                          Feb 03, 2022
                          NSDL e-Governance Infrastructure Customer Care's response
                          We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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                            T
                            Thevisha
                            Jan 25, 2022
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                            The user ID/I-PIN you have entered is invalid

                            My PRAN is [[protected]], when try to login i got the below error message
                            "The User Id/I-PIN you have entered is invalid, please try again. For your safety, access to CRA will be locked after 5 consecutive wrong attempts" Please help me out....
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                            anilk308
                            Jan 22, 2022
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                            My name is Anil kumar. I am from Himachal pradesh. My pan number is DGKPK4392A. I fill my income tax on 2019. late on in found my address is wrong then i found same pan card issue to other person. He took too much loan. I check my clbil score is very bad because of him. Please provide me best solution of my problem.

                            Thanks
                            Anil Kumar
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Verified Support
                            Feb 02, 2022
                            NSDL e-Governance Infrastructure Customer Care's response
                            This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
                            Verified Support
                            Feb 02, 2022
                            NSDL e-Governance Infrastructure Customer Care's response
                            Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
                            Feb 21, 2022
                            Updated by anilk308
                            Still do not get any solution.
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                              S
                              Shivi Jain
                              from Noida, Uttar Pradesh
                              Jan 22, 2022
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                              Website: www.cra-nsdl.com/CRA

                              Hi.
                              I have created the NPS account of tier - 1 type. And PRAN is also generated. But while setting IPIN or while login, I am getting an error as PRAN is not found in the database.

                              Could you please help me with this? As I'm not able to access or even check the contribution made for this PRAN.
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                V
                                Vishakha J T
                                from Mumbai, Maharashtra
                                Jan 21, 2022
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                                Sir/madam,

                                I have applied for changes in my pan card on 21st January 2021 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

                                "thank you for using online facility for pan application.

                                If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                                But when i checked my application status today, it was shown "sorry, no record found."

                                Please check my application

                                Thanking you
                                Sandeep Dalvi
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                  G
                                  garvitsingh_
                                  Jan 20, 2022
                                  Resolved
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                                  Resolved

                                  Address: 157, sanvariya nagar,chhota bangarda road , near palhar nagar water tank 60 ft road, indore, M.P.

                                  I tried to fill the pan application through the NSDL website and selected the online PAN service paperless PAN application.

                                  After filling out the form The payment got deducted and the below error was displayed:

                                  "Your request cannot be processed. Please try after some time using returing user option on the login page"

                                  After this, I was not able to reach any further to the KYC page
                                  then I tried this whole process again and unfortunately, IT HAPPENED TWICE.

                                  Please refund my money, which was already paid.

                                  The token number for both applications are:
                                  [protected]
                                  [protected]
                                  Dec 31, 2022
                                  Complaint marked as Resolved 
                                  Deducted Payment was received
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  did you get any refund I am also facing the same problem

                                  Server failed and Payment deducted, not able to proceed further - Comment #3950204 - Image #0
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                                    J
                                    janhavisharma
                                    from Gwalior, Madhya Pradesh
                                    Jan 19, 2022
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                                    My PAN was dispatched by NSDL on December 28 2021 by Trackon Couriers, courier vide airway bill no.[protected]. PAN cards are received with 7 days of being dispatched, but I have not gotten it even on the 19th day ie. January 16, 2022. I urgently need the physical PAN card. Not to mention the consignment has been in the distination city from January 1, 2022, but it has not been delivered and is still in the warehouse. There has been no contact to me by the company regarding such a delay and none of the numbers provided on the website work. I have personally called the contact person Mr Dinanath ([protected]) DOZENS of times but the dial tone is always busy and he has not once called me back in so long. This is irresponsible and being such an important document they should be careful and respect the time of the customer. I have also sent a complaint regarding this on 16 January 2022 but no response from Trackon. Kindly help at earliest possible.
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Jan 19, 2022
                                    Updated by janhavisharma
                                    They have updated my courier to show as delivered with signature, but it has not reached me. Who do I complain to now?
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                                      Shafeek Nattukal
                                      from Kozhikode, Kerala
                                      Jan 19, 2022
                                      Resolved
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                                      Resolved

                                      I applied pan reprint of CORVO LIFE SOLUTIONS LIMITED LIABILITY PARTNERSHIP on 29/12/2021 with acknowledgement no N-[protected]. I didn't receive the pan card till now and when I checked the status of the reprint the NSDL website shows a message Sorry, No record was found. I request to issue a pan card early as possible.
                                      Contact No: [protected]
                                      Email: [protected]@gmail.com
                                      Feb 25, 2022
                                      Complaint marked as Resolved 
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jan 23, 2022
                                      NSDL e-Governance Infrastructure Customer Care's response
                                      Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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