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Updated: Aug 8, 2025
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NSDL e-Governance Infrastructure reviews & complaints page 41

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V
Vijay 654
Sep 7, 2021
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I received a sms througg my mobile -[protected] on date:04.09.2021, nsdl team replied "Your PAN card has been dispatched on by Trackon Couriers Pvt. Ltd courier vide airway bill no.[protected], at the address for communication* indicated by you in the application. The PAN card will be delivered in due time.as per the status shown in the site .

when i checked shipment status AWB Number[protected] on website: https://trackon.in/Tracking/t1/Single Tracking

its Error! Request Failed due to reason, Not a Trackon AWB No / Invalid Reference No/. Old Shipment. (Screen shot attached).

plz resolved this issue quick as possible thank you very much.
+1 photos
Oct 19, 2021
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Sep 11, 2021
NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. Kindly provide us with your Acknowledgement number to check the status.
Verified Support
Sep 15, 2021
NSDL e-Governance Infrastructure Customer Care's response We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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    Naveen Kumar75eyduer4
    Sep 6, 2021
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    This is to inform that I Resident of Delhi have Pan card Number BXIPK4346R since 2011 and today I have received call from unknown person from Rajasthan who has same Pan number. His Name, Father name and Date of Birth are same as mine. He is filling ITR since but I am not. I have visited one of your office and they suggested me to go IT OFFICE but did not guide what should I do?
    It is my humble request to provide complete process details or resolve my concern as soon as possible. I am continuously facing problem while operating my bank account.
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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    We request you to contact your Jurisdictional Income Tax Officer to get proper guidance on this matter.
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      Himanshuvats99
      Sep 6, 2021
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      I use NSDL website to create a new pan card of my sister. Temporary Token is [protected]. I use e-kyc option for her Aadhar verification. I have paid an amount of Rs.106.90 using my Net Banking. MY balance was deducted from the bank on 30/08/2021 but Aadhar verification was not completed due to aadhar card data mismatch. Now it shows me a message when i am checking the status "Your e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days." I have not got any refund. where is the amount of my Pan Application? . I need all my money to create a new pan card. they have to close their webiste if they can't fix the bugs. This is the true failure of Digital India. Do something for a Change.
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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      Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
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      We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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        amoldyeul
        Sep 5, 2021
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        Address: Anjangaon surji

        I fill New Pan application form on NSDL Pan website. I got token number [protected]. I paid fees of 107 Rs and its status is success.
        My Aadhar is linked with mobile number. Then When I click on Aadhar authentication tab, it is failed many times due to some reason. And i didn't understand what's problem.
        But my payment is deducted from bank account and this application can not be completed till authentication process is complete.
        So, my question is that how to get refund in my original account in earlier.
        Oct 26, 2021
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Verified Support
        Sep 07, 2021
        NSDL e-Governance Infrastructure Customer Care's response         Request you to please share your Email ID
        Verified Support
        Sep 09, 2021
        NSDL e-Governance Infrastructure Customer Care's response         Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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          Falguni.
          Sep 4, 2021
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          I ain't receiving otp for otp verification in last step while applying for pan card online even after multiple tries.
          Please resolve this as i need pan card urgently
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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          Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
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          We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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            N
            Nikhil KeyBoardist
            Sep 4, 2021
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            Hi I applied pan card through nsdl online sevices i paid the showing amount that deducted then it shows pls try with new token what to help
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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            Kindly DM your PAN / application acknowledgement / Token number or other transaction details or write us [protected]@nsdl.co.in to check and resolve your concern.
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            We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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              S
              sanjay13769
              Sep 4, 2021
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              Address: A2/1004, TOWER 7 PURVANCHAL ROYAL CITY, CHI-5 , GREATER NOIDA, U.P. 201308

              I am sanjay kumar gupta. I had opened nps account bearing no.[protected]. It is freeze since 2-3 yrs. Now i want to operate it. But while login it is showing error : pran not found in data base:
              now i want to unfreeze and to operate regularly.
              Please help me for it.

              Mob: [protected]
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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              Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                A
                Adamya24610
                Sep 3, 2021
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                I applied for the pan card today and paid the fees through net banking but the e-kyc failed due to which it displyed the following message :
                Your e-KYC /e-Sign based request has failed hence you cannot proceed the application with e-KYC /e-Sign mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days.
                This is the 2nd time this has happened to me the last time also I didn't get a refund
                I don't know what has gone wrong I request for a refund of the fees I have paid
                Name : Adamya Khanduri
                Token No : [protected]
                DOB : 28/04/2003
                Email ID : killer.[protected]@gmail.com
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                Kindly DM your PAN / application acknowledgement / Token number or other transaction details or write us [protected]@nsdl.co.in to check and resolve your concern.
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                We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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                  S
                  ShivaniSVij
                  Sep 2, 2021
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                  Address: Maharashtra

                  Dear Team,

                  I have applied online for Change in Name in my PAN Card and also sent all original forms and documents but I am unable to get status update for the same.

                  I have tried contacting all the numbers given on website and even written mail to the email id mentioned on website but no revert anf all the mobile numbers are switched off.

                  Request you to please 🙏help and provide me status.

                  Regards
                  Shivani Vij
                  [protected]
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                  Kindly DM your PAN / application acknowledgement / Token number or other transaction details or write us [protected]@nsdl.co.in to check and resolve your concern.
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                  We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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                    M
                    mg5690
                    Sep 2, 2021
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                    I had applied online via ekyc/esign mode for a pan card on 25 Nov 2020. I had received the 15 digit acknowledgement number for the same on my email. I have not received my pan till now 9 Sep 2021. When i check the status of my application, it says

                    "We have not yet received the supporting documents with respect to your PAN application. Kindly submit the requisite documents to NSDL to enable us to process your PAN application at the earliest. For further details, please read the guidelines and instructions or contact TIN Call Center at[protected]

                    Note:- Kindly ignore the above application status message if PAN application is made online using e-KYC, e-Sign or DSC based facility.

                    What should I do now? Please help
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                    Inconvenience caused is highly regretted. Kindly E-mail your query to [protected]@nsdl.co.in
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                    We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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                      Vedant Borad19
                      Sep 2, 2021
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                      I applied for PAN card digitally and when i check the status it shows-We have not yet received the supporting documents with respect to your PAN application. Kindly submit the requisite documents to NSDL to enable us to process your PAN application at the earliest. For further details, please read the guidelines and instructions or contact TIN Call Center at[protected]
                      I had already given my aadhar details. What else is to be done and how?
                      My acknowledgement number is [protected].
                      Temporary token number is [protected] .
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                      Kindly DM your PAN / application acknowledgement / Token number or other transaction details or write us [protected]@nsdl.co.in to check and resolve your concern.
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                      We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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                        R
                        rabindas
                        Sep 1, 2021
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                        New PRAN application completed successfully but got only Acknowledgement Number. PRAN field is empty. Name of the subscriber field is also empty.
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                        Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                          rabindas
                          Sep 1, 2021
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                          New PRAN application completed successfully but got only Acknowledgement Number. PRAN field is empty.
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                            D
                            Dheeraj J Pant
                            Sep 1, 2021
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                            My PRAN no. is[protected]. Am doing monthly contribution of INR 1000 through mobile NPS application. But today when i tried to i was not able to do it. Please solve the issue on priority and till date am not able to login into NPS as it is showing error 'PRAN not found in database'. And am receiving the mails also from NPS after making monthly contribution on below mail ID.

                            My email iD: [protected]@gmail.com
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                            Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                              Divhari
                              Sep 1, 2021
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                              I'm trying to log in to CRA to generate a password and to update my mobile number, with my PRAN number. But it says PRAN is not found in the database.
                              Kindly help.
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                              Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                                P
                                Poojadivas18
                                Sep 1, 2021
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                                Hi.
                                I am facing the same issue.Please let me know what to do.

                                I have created the nps account of tier - 1 type. And pran is also generated. But while setting ipin or while login, i am getting error as pran not found in database.

                                Could you please help me with this. As i'm not able to access, or even check the contribution made for this pran.
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                  K
                                  KOUSHIK BOLISHETTI
                                  Aug 30, 2021
                                  Resolved
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                                  Resolved

                                  I have entered the details and all the asking information correctly. But don't know why it has failed.
                                  I have made the payment two time for the token numbers -
                                  1)[protected]
                                  2)[protected]
                                  please make my refund for two token numbers and tell me what should my next step.
                                  Aug 31, 2021
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  View replies
                                  Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
                                  Reply
                                  We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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                                    P
                                    pathakapsr
                                    from Delhi, Delhi
                                    Aug 29, 2021
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                                    Getting PRAN not found in database ERROR, while trying to login first time in ipin reset.
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                    Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                                      A
                                      Ajit Kandulna
                                      Aug 29, 2021
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                                      Address: c/o Patras kandulna, Bosco Nagar , Road No -3 , Hatia , Ranchi - 834003 jharkhand

                                      Message on tracking the receipt of PAN CARD for Acknowledgement Number : N- [protected] is given below

                                      Your PAN card dispatched by Registered/Speed Post** vide airway bill no. EA[protected]IN has been returned undelivered to NSDL on 10-Oct-2020. Please contact NSDL or the TIN-Facilitation Centre (TIN-FC) where application was made by you.

                                      Request to resend the pan card in same address of Optional address mentioned in Optional address
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                      Inconvenience caused is highly regretted. Kindly provide us with your Acknowledgement number to check the status.
                                      Reply
                                      Ajit Kandulna's [Complaint's author] reply, Sep 8, 2021
                                      Acknowledgement Number : N- 881054234512196
                                      We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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                                      Ajit Kandulna's [Complaint's author] reply, Sep 8, 2021
                                      Acknowledgement Number : N- 881054234512196
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                                        Pingal123
                                        Aug 28, 2021
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                                        Address: Mumbai

                                        Your e-KYC /e-Sign based request has failed hence you cannot proceed the application with e-KYC /e-Sign mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days.
                                        Please help me
                                        [protected]
                                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                        View replies
                                        Inconvenience caused is highly regretted. Kindly provide us with your Acknowledgement number to check the status.
                                        Reply
                                        Inconvenience caused is highly regretted. Kindly provide us with your Acknowledgement number to check the status.
                                        Reply
                                        We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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