Submit a Complaint
Claimed

NSDL e-Governance Infrastructure Complaints & Reviews

www.nsdl.co.in
3.5
Updated: Jan 16, 2026
Complaints 5318
Resolved
3581
Unresolved
1737
Amazing! 🤩 It’s great to see how NSDL e-Governance Infrastructure is committed to providing outstanding customer support! They sincerely care about addressing and resolving issues quickly and effectively. NSDL e-Governance Infrastructure’s friendly, solution-focused approach to managing feedback builds trust and ensures a wonderful customer experience.
Complaints
Contacts

File a complaint to NSDL e-Governance Infrastructure

Having problems with NSDL e-Governance Infrastructure?

File a complaint and get it resolved by NSDL e-Governance Infrastructure customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Tax Services
NSDL e-Governance Infrastructure

NSDL e-Governance Infrastructure reviews & complaints page 41

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
R
rimo91
Sep 9, 2021
Report
Copy

I applied for the corrected pan card and paid the fees through my credit card but the e-kyc failed due to which it displayed the following message :

You cannot proceed with KYC request. Kindly generate new Token and proceed with physical

Please refund my money. Details are given below:
TOKEN NO. [[protected]]
DOB: 20/04/1995
NAME ANUSHUA DAS
E MAIL: [protected]@gmail.com
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
View replies
We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
Reply
Helpful
Found this helpful?
1 Comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    M
    mr. wick
    Sep 8, 2021
    Report
    Copy

    I filled pan update application. Whenever I made payment, it got debited but shows error: "Your Previous payment request has been cancelled.Your Money will be refunded back. Kindly make another fresh payment"
    Application Token No.: [protected]

    Could you please check and refund my amount at earliest.
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    View replies
    We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
    Reply
    Helpful
    1 other people found this review helpful
    1 found this helpful
    1 Comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      sachin hajabe
      from Baramati, Maharashtra
      Sep 8, 2021
      Report
      Copy

      Acknowledgment number [protected]
      refund of fees
      mo no [protected]
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Helpful
      1 other people found this review helpful
      1 found this helpful
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        P
        Prasadu Ka
        Sep 8, 2021
        Report
        Copy

        Hi Team,

        For my relative, I have filled PAN Application Form through online and did payment 4 times for token numbers [protected], [protected] & [protected] but every time I got a message like Payment got failed and transaction timedout.

        For 4 times, my money got debited from my account. Could you please check and refund my amount at earliest.

        Date:[protected]
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        View replies
        Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
        Reply
        We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
        Reply
        Helpful
        1 other people found this review helpful
        1 found this helpful
        2 Comments
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          M
          may306
          from AHMEDABAD, Gujarat
          Sep 8, 2021
          Report
          Copy

          Tried making payment for online PAN application but it was failed 3 time. Amount deducted and not refunded at all
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          View replies
          Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
          Reply
          may306's [Complaint's author] reply, Sep 12, 2021
          token no. 0079056908 dob 01/01/1975 email id : [email protected]
          Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
          Reply
          Helpful
          1 other people found this review helpful
          1 found this helpful
          2 Comments
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            A
            ashishsingh184
            from Nagpur, Maharashtra
            Sep 7, 2021
            Report
            Copy

            Hi,

            My name is Ashish Kumar Singh, and I have been issued a PAN Card ( EAMPS4175L )
            Also the same PAN card number is issued to another person name Ashish Singh located someplace in Dhanbad.
            So it has started creating issues in my EPF, ITR filings, CIBIL reports, Mutual Funds KYC etc.
            Could you please investigate this matter and let me know in case you need more information?

            Br,
            Ashish Singh
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            View replies
            We request you to contact your Jurisdictional Income Tax Officer to get proper guidance on this matter.
            Reply
            Helpful
            Found this helpful?
            1 Comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              V
              Victoryvijay333
              Sep 7, 2021
              Resolved
              Report
              Copy
              Resolved

              I received a sms through my mobile -[protected] on date:04.09.2021, nsdl team replied "Your PAN card has been dispatched on by Trackon Couriers Pvt. Ltd courier vide airway bill no.[protected], at the address for communication*indicated by you in the application.

              The PAN card will be delivered in due time. As per the status shown in the site .

              when i checked shipment status AWB Number[protected] on website:
              https://trackon.in/Tracking/t1/SingleTracking

              its Error! Request Failed due to reason, Not a Trackon AWB No / Invalid Reference No/. Old Shipment. (Screen shot attached).

              plz resolved this issue quick as possible thank you very much.
              Oct 23, 2021
              Complaint marked as Resolved 
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Verified Support
              Sep 11, 2021
              NSDL e-Governance Infrastructure Customer Care's response               Inconvenience caused is highly regretted. Kindly provide us with your Acknowledgement number to check the status.
              Verified Support
              Sep 15, 2021
              NSDL e-Governance Infrastructure Customer Care's response               We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
              Helpful
              2 other people found this review helpful
              2 found this helpful
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                V
                Vijay 654
                Sep 7, 2021
                Resolved
                Report
                Copy
                Resolved

                I received a sms througg my mobile -[protected] on date:04.09.2021, nsdl team replied "Your PAN card has been dispatched on by Trackon Couriers Pvt. Ltd courier vide airway bill no.[protected], at the address for communication* indicated by you in the application. The PAN card will be delivered in due time.as per the status shown in the site .

                when i checked shipment status AWB Number[protected] on website: https://trackon.in/Tracking/t1/Single Tracking

                its Error! Request Failed due to reason, Not a Trackon AWB No / Invalid Reference No/. Old Shipment. (Screen shot attached).

                plz resolved this issue quick as possible thank you very much.
                Oct 19, 2021
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Verified Support
                Sep 11, 2021
                NSDL e-Governance Infrastructure Customer Care's response                 Inconvenience caused is highly regretted. Kindly provide us with your Acknowledgement number to check the status.
                Verified Support
                Sep 15, 2021
                NSDL e-Governance Infrastructure Customer Care's response                 We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  N
                  Naveen Kumar75eyduer4
                  Sep 6, 2021
                  Report
                  Copy

                  This is to inform that I Resident of Delhi have Pan card Number BXIPK4346R since 2011 and today I have received call from unknown person from Rajasthan who has same Pan number. His Name, Father name and Date of Birth are same as mine. He is filling ITR since but I am not. I have visited one of your office and they suggested me to go IT OFFICE but did not guide what should I do?
                  It is my humble request to provide complete process details or resolve my concern as soon as possible. I am continuously facing problem while operating my bank account.
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  View replies
                  We request you to contact your Jurisdictional Income Tax Officer to get proper guidance on this matter.
                  Reply
                  Helpful
                  Found this helpful?
                  1 Comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    H
                    Himanshuvats99
                    Sep 6, 2021
                    Report
                    Copy

                    I use NSDL website to create a new pan card of my sister. Temporary Token is [protected]. I use e-kyc option for her Aadhar verification. I have paid an amount of Rs.106.90 using my Net Banking. MY balance was deducted from the bank on 30/08/2021 but Aadhar verification was not completed due to aadhar card data mismatch. Now it shows me a message when i am checking the status "Your e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days." I have not got any refund. where is the amount of my Pan Application? . I need all my money to create a new pan card. they have to close their webiste if they can't fix the bugs. This is the true failure of Digital India. Do something for a Change.
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    View replies
                    Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
                    Reply
                    We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                    Reply
                    Helpful
                    Found this helpful?
                    2 Comments
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      A
                      amoldyeul
                      Sep 5, 2021
                      Resolved
                      Report
                      Copy
                      Resolved

                      Address: Anjangaon surji

                      I fill New Pan application form on NSDL Pan website. I got token number [protected]. I paid fees of 107 Rs and its status is success.
                      My Aadhar is linked with mobile number. Then When I click on Aadhar authentication tab, it is failed many times due to some reason. And i didn't understand what's problem.
                      But my payment is deducted from bank account and this application can not be completed till authentication process is complete.
                      So, my question is that how to get refund in my original account in earlier.
                      Oct 26, 2021
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Verified Support
                      Sep 07, 2021
                      NSDL e-Governance Infrastructure Customer Care's response                       Request you to please share your Email ID
                      Verified Support
                      Sep 09, 2021
                      NSDL e-Governance Infrastructure Customer Care's response                       Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
                      Helpful
                      1 other people found this review helpful
                      1 found this helpful
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        F
                        Falguni.
                        Sep 4, 2021
                        Report
                        Copy

                        I ain't receiving otp for otp verification in last step while applying for pan card online even after multiple tries.
                        Please resolve this as i need pan card urgently
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        View replies
                        Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
                        Reply
                        We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                        Reply
                        Helpful
                        Found this helpful?
                        2 Comments
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          N
                          Nikhil KeyBoardist
                          Sep 4, 2021
                          Report
                          Copy

                          Hi I applied pan card through nsdl online sevices i paid the showing amount that deducted then it shows pls try with new token what to help
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          View replies
                          Kindly DM your PAN / application acknowledgement / Token number or other transaction details or write us [protected]@nsdl.co.in to check and resolve your concern.
                          Reply
                          We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                          Reply
                          Helpful
                          Found this helpful?
                          2 Comments
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            S
                            sanjay13769
                            Sep 4, 2021
                            Report
                            Copy

                            Address: A2/1004, TOWER 7 PURVANCHAL ROYAL CITY, CHI-5 , GREATER NOIDA, U.P. 201308

                            I am sanjay kumar gupta. I had opened nps account bearing no.[protected]. It is freeze since 2-3 yrs. Now i want to operate it. But while login it is showing error : pran not found in data base:
                            now i want to unfreeze and to operate regularly.
                            Please help me for it.

                            Mob: [protected]
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            View replies
                            Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
                            Reply
                            Helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              A
                              Adamya24610
                              Sep 3, 2021
                              Report
                              Copy

                              I applied for the pan card today and paid the fees through net banking but the e-kyc failed due to which it displyed the following message :
                              Your e-KYC /e-Sign based request has failed hence you cannot proceed the application with e-KYC /e-Sign mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days.
                              This is the 2nd time this has happened to me the last time also I didn't get a refund
                              I don't know what has gone wrong I request for a refund of the fees I have paid
                              Name : Adamya Khanduri
                              Token No : [protected]
                              DOB : 28/04/2003
                              Email ID : killer.[protected]@gmail.com
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              View replies
                              Kindly DM your PAN / application acknowledgement / Token number or other transaction details or write us [protected]@nsdl.co.in to check and resolve your concern.
                              Reply
                              We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                              Reply
                              Helpful
                              Found this helpful?
                              2 Comments
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                S
                                ShivaniSVij
                                Sep 2, 2021
                                Report
                                Copy

                                Address: Maharashtra

                                Dear Team,

                                I have applied online for Change in Name in my PAN Card and also sent all original forms and documents but I am unable to get status update for the same.

                                I have tried contacting all the numbers given on website and even written mail to the email id mentioned on website but no revert anf all the mobile numbers are switched off.

                                Request you to please 🙏help and provide me status.

                                Regards
                                Shivani Vij
                                [protected]
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                View replies
                                Kindly DM your PAN / application acknowledgement / Token number or other transaction details or write us [protected]@nsdl.co.in to check and resolve your concern.
                                Reply
                                We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                                Reply
                                Helpful
                                Found this helpful?
                                2 Comments
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  M
                                  mg5690
                                  Sep 2, 2021
                                  Report
                                  Copy

                                  I had applied online via ekyc/esign mode for a pan card on 25 Nov 2020. I had received the 15 digit acknowledgement number for the same on my email. I have not received my pan till now 9 Sep 2021. When i check the status of my application, it says

                                  "We have not yet received the supporting documents with respect to your PAN application. Kindly submit the requisite documents to NSDL to enable us to process your PAN application at the earliest. For further details, please read the guidelines and instructions or contact TIN Call Center at[protected]

                                  Note:- Kindly ignore the above application status message if PAN application is made online using e-KYC, e-Sign or DSC based facility.

                                  What should I do now? Please help
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  View replies
                                  Inconvenience caused is highly regretted. Kindly E-mail your query to [protected]@nsdl.co.in
                                  Reply
                                  We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                                  Reply
                                  Helpful
                                  Found this helpful?
                                  2 Comments
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    V
                                    Vedant Borad19
                                    Sep 2, 2021
                                    Report
                                    Copy

                                    I applied for PAN card digitally and when i check the status it shows-We have not yet received the supporting documents with respect to your PAN application. Kindly submit the requisite documents to NSDL to enable us to process your PAN application at the earliest. For further details, please read the guidelines and instructions or contact TIN Call Center at[protected]
                                    I had already given my aadhar details. What else is to be done and how?
                                    My acknowledgement number is [protected].
                                    Temporary token number is [protected] .
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    View replies
                                    Kindly DM your PAN / application acknowledgement / Token number or other transaction details or write us [protected]@nsdl.co.in to check and resolve your concern.
                                    Reply
                                    We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                                    Reply
                                    Helpful
                                    Found this helpful?
                                    2 Comments
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      R
                                      rabindas
                                      Sep 1, 2021
                                      Report
                                      Copy

                                      New PRAN application completed successfully but got only Acknowledgement Number. PRAN field is empty. Name of the subscriber field is also empty.
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      View replies
                                      Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
                                      Reply
                                      Helpful
                                      Found this helpful?
                                      1 Comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        R
                                        rabindas
                                        Sep 1, 2021
                                        Report
                                        Copy

                                        New PRAN application completed successfully but got only Acknowledgement Number. PRAN field is empty.
                                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                        Comment Guidelines
                                          I want to submit Complaint Positive Review Neutral Comment
                                          Add Image
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit

                                          Related businesses

                                          Income Tax Department
                                          1.9
                                          (2525)
                                          Pan Business
                                          1
                                          (9)
                                          Effizent Seele
                                          1
                                          (22)