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NSDL e-Governance Infrastructure Complaints & Reviews

3.5
Updated: Jan 16, 2026
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NSDL e-Governance Infrastructure reviews & complaints page 43

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H
Hrudaya Rekkala
Aug 18, 2021
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AWB no:[protected], I didn't received my pan card but the status is showing delivered.
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Inconvenience caused is highly regretted. Kindly provide us with your Acknowledgement number to check the status.
We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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    itz_vinay
    Aug 18, 2021
    Resolved
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    Resolved

    Address: at cholakha near saikhed tq dharmmabad dist nanded

    Sir i have apply for pan card but it yet not got to me .. and i have received a messsage of discrepancy plz help...

    ack no = [protected]
    name = vinayak kadam
    mobile no = [protected]
    email = www.vinayakkadam[protected]@gmail.com
    Sep 27, 2021
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Verified Support
    Aug 23, 2021
    NSDL e-Governance Infrastructure Customer Care's response
    Your PAN application is processed by NSDL and your PAN Card will be dispatched to you shortly.
    Verified Support
    Aug 26, 2021
    NSDL e-Governance Infrastructure Customer Care's response
    We have started dispatching/delivering the physical copy of PAN. However there will be delay in dispatching/delivering of PAN card due the current situation. We request you to use the e-PAN provided. The same is valid and acceptable. We thank you for your understanding and co-operation.
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      geetanjali1986
      Aug 16, 2021
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      PAN - eSign generation fail

      I have been trying to apply for the Instant E-PAN using adhaar based esign generation. However after i made the payment successfully, the esign generation fail is occurring repeatedly even if i give proper OTP i get on the Adhaar linked mobile number. Kindly let me know how can this be resolved. Do i need to reapply through other website? Will my amount be refund?
      Application # N[protected]
      DOB 04/04/1986...
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      Anirudh dahiya
      Aug 16, 2021
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      I was in the process of registering for nps account. I updated my details and uploaded the required documents. Then i tried to make payment but got stuck at payment gateway. Now i am trying to login using my acknowledgement id and date, but i am getting following error from last 4 days.

      "registration against this acknowledgement id is pending for confirmation from payment gateway. Please try again after sometimes.

      Acknowledgment no[protected]
      Date-13/08/2021
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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        Ali Fahad
        Aug 16, 2021
        Resolved
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        Dear Sir/Maam

        I applied for correction in pan card data on 14. Aug. 2021 in NSDL website through aadhar ekyc option and paid 106rs. Online and got acknowledgement number N-[protected]... But when i am checking status of pan card its showing 'no record found'... Please resolve this problem urgently.
        Sep 27, 2021
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Verified Support
        Aug 20, 2021
        NSDL e-Governance Infrastructure Customer Care's response
        Your PAN application is under verification with Income Tax Department (ITD). Further, applicants are requested to note that there will be delays in processing on account of the COVID-19 outbreak and Govt. advisories issued in this context. We thank you for your understanding and co-operation. To know the status please visit our website. Click here: https://www.tin-nsdl.com/index.html
        Verified Support
        Aug 24, 2021
        NSDL e-Governance Infrastructure Customer Care's response
        We have started dispatching/delivering the physical copy of PAN. However there will be delay in dispatching/delivering of PAN card due the current situation. We request you to use the e-PAN provided. The same is valid and acceptable. We thank you for your understanding and co-operation.
        did you had your signature in your application form? because i am facing the same issue and my application form does not contain my signature on it
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          Sugan M
          Aug 16, 2021
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          I have Tried to register Through NSDL portal for PAN Card.But due to mismatch information After the payment of 106 rs it shows failed And Says Refund Will Be given Within Seven days But I am in need of Money. Please refund my amount asap!
          Token Number : [protected]
          Name: MURUGESAN KRISHNASAMY
          Email id: [protected]@gmail.com
          Please resolve My issue.
          Thank You
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
          We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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            J
            jai singh236008
            Aug 16, 2021
            Resolved
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            Resolved

            Dear sir
            I made the payment for applying pan card the amount was debited
            But it said to wait for one minute and redirect to make payment again
            Please help me regarding this
            It is saying to make payment again
            Sep 27, 2021
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Verified Support
            Aug 21, 2021
            NSDL e-Governance Infrastructure Customer Care's response
            Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
            Verified Support
            Aug 24, 2021
            NSDL e-Governance Infrastructure Customer Care's response
            We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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              Chaitali Variya
              Aug 15, 2021
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              Not able to complete registration it shows "Registration against this Acknowledgment ID is pending for confirmation from payment gateway : and sesion timed out

              Acknowledgement Date: 15/08/2021
              Acknowledgement No. 11652955
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                Ali Fahad
                Aug 14, 2021
                Resolved
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                Resolved

                I updated my pan card details today on nsdl site and paid 107 online payment with acknowledgement number N-[protected] ...in NSDL site its showing 'no record found' please help me in this regard and update pan details as soon as possible.
                Oct 1, 2021
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Verified Support
                Aug 20, 2021
                NSDL e-Governance Infrastructure Customer Care's response
                Your PAN application is under verification with Income Tax Department (ITD). Further, applicants are requested to note that there will be delays in processing on account of the COVID-19 outbreak and Govt. advisories issued in this context. We thank you for your understanding and co-operation. To know the status please visit our website. Click here: https://www.tin-nsdl.com/index.html
                Verified Support
                Aug 24, 2021
                NSDL e-Governance Infrastructure Customer Care's response
                We have started dispatching/delivering the physical copy of PAN. However there will be delay in dispatching/delivering of PAN card due the current situation. We request you to use the e-PAN provided. The same is valid and acceptable. We thank you for your understanding and co-operation.
                Its showing no record found when i checked in NSDL website... acknowledgement number is [protected]... I request NSDL to look into it resolve it real soon as i uave to open my bank account urgently.
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                  R
                  Aug 14, 2021
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                  Address: Kothadi mnavadar pin 362630

                  Grtc booking pement my upi id but not receive tiket Or re pement my upi id
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
                  We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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                    Themdam
                    Aug 14, 2021
                    Resolved
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                    Resolved

                    I applied twice for new pan card but the authentication process was failed due to some mismatch with the data that I entered and more over the payment was done twice which is total of RS.213.8 so I would like to avail my refund each as paid.
                    Token number:[protected]
                    Date of birth:13/05/2000
                    Email: [protected]@gmail.com
                    Sep 24, 2021
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Aug 14, 2021
                    Updated by Themdam
                    I want to avail my money refunded back that was charged during pan card apply.I had to apply twice and total of RS.213.8 was charged so please kindly refund my amount as early as possible.
                    Token number:[protected]
                    Dtae of birth:13/05/2000
                    Email:[protected]@gmail.com

                    Verified Support
                    Aug 21, 2021
                    NSDL e-Governance Infrastructure Customer Care's response
                    Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
                    Verified Support
                    Aug 24, 2021
                    NSDL e-Governance Infrastructure Customer Care's response
                    We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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                      H
                      hasim1234
                      Aug 13, 2021
                      Resolved
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                      Resolved

                      I use NSDL website to create a new pan card of my neighbor. Temporary Token is [protected]. I use e-kyc option for her Aadhar verification. I have paid an amount of Rs.106.90 using my debit card. MY balance was deducted from the bank on 28/07/2021 but Aadhar verification was not completed due to Mismatch of information entried in PAN application form with UIDAI dabase . Now it shows me a message when i am checking the status "
                      We are unable to proceed with your online PAN application due to following reason: Mismatch in any one or more of the following fields as per PAN application with the details available in UIDAI database. Name/ Gender/ Date of Birth/ Name as per Aadhaar. Kindly visit designated TIN-FC /PAN Centre and submit your PAN application using Biometric (fingerprint) facility. Your Online PAN application fee will be refunded within seven working days. The List of designated TIN-FC /PAN Centre is available at url https://www.tin-nsdl.com/tin-pan-center.html."
                      till then 16days over I still not received my application fees.
                      I want immidately refund of my application fees.
                      Sep 28, 2021
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Verified Support
                      Aug 20, 2021
                      NSDL e-Governance Infrastructure Customer Care's response
                      Inconvenience caused is highly regretted. Please let us know your email id.
                      Verified Support
                      Aug 24, 2021
                      NSDL e-Governance Infrastructure Customer Care's response
                      We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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                        hasim1234
                        Aug 13, 2021
                        Resolved
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                        Resolved

                        Address: BAKANAGAR.PIN-712416

                        I use NSDL website to create a new pan card of my neighbor. Temporary Token is[protected]. I use e-kyc option for her Aadhar verification. I have paid an amount of Rs.106.90 using my debit card. MY balance was deducted from the bank on 28/07/2021 but Aadhar verification was not completed due to Mismatch of information entried in PAN application form with UIDAI dabase . Now it shows me a message when i am checking the status "
                        We are unable to proceed with your online PAN application due to following reason: Mismatch in any one or more of the following fields as per PAN application with the details available in UIDAI database. Name/ Gender/ Date of Birth/ Name as per Aadhaar. Kindly visit designated TIN-FC /PAN Centre and submit your PAN application using Biometric (fingerprint) facility. Your Online PAN application fee will be refunded within seven working days. The List of designated TIN-FC /PAN Centre is available at url https://www.tin-nsdl.com/tin-pan-center.html."
                        till then 16days over I still not received my application fees.
                        I want immidately refund of my application fees.
                        Sep 24, 2021
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Verified Support
                        Aug 24, 2021
                        NSDL e-Governance Infrastructure Customer Care's response
                        We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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                          Md Irfan Karim
                          Aug 13, 2021
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                          Address: flat no 6 sai samartha park apartments, manibag near indian oil petrol pump, sinhagad road, pune 411041
                          Website: pancardseva.org

                          This pan card seva application which opens from web http://pancardseva.org is a complete fraudster. it charges rs 499 for pan card and it never does it work for it claims for. it asks for online filling of form as well as hard copy of it. please arrest these culprits as early as possible.
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Aug 13, 2021
                          Updated by Md Irfan Karim
                          i have mistakenly clicked this website as it was the first option in google search for pan card apply and filled the form for changes required in my pan card and also paid rs 499 via upi and then it asked for hard documents to send which alerted me as i knew that in online form filling no hard copy is required and charge is also 107 only, after which i came to know that it was fraud website. kindly take the necessary action against them.
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                            suyash111111
                            Aug 12, 2021
                            Resolved
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                            Resolved

                            Address: geetai apartment,dighi road,bhosari,pune,411039

                            I have applied for pan card update online with option e-kyc authentication through aadhaar. The details were submitted successfully and the payment was also made through paytm on[protected]. But i haven't received the otp at last verification step.
                            Please suggest what should i do as payment amount already deducted from my account.
                            Sep 24, 2021
                            Complaint marked as Resolved 
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Verified Support
                            Aug 18, 2021
                            NSDL e-Governance Infrastructure Customer Care's response
                            Inconvenience caused is highly regretted. Kindly provide us with your Acknowledgement number to check the status.
                            Verified Support
                            Aug 20, 2021
                            NSDL e-Governance Infrastructure Customer Care's response
                            We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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                              tj26123
                              Aug 9, 2021
                              Resolved
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                              Resolved

                              I have applied for pan card online with option e-kyc authentication through aadhaar. The details were submitted successfully and the payment was also made through UPI on 6/08/2021. But i haven't received the otp at last verification step.
                              Please suggest what should i do as payment already deducted to my account.
                              Sep 16, 2021
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Verified Support
                              Aug 13, 2021
                              NSDL e-Governance Infrastructure Customer Care's response
                              Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
                              Verified Support
                              Aug 13, 2021
                              NSDL e-Governance Infrastructure Customer Care's response
                              We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                              NSDL e-Governance Infrastructure Customer Care
                              already emailed the following details.
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                                saravanthi sarraf
                                Aug 9, 2021
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                                Hi sir/madam,

                                Could you please again deliver for my pan card.
                                Please see below delivered

                                Note :

                                PAN card has been delivered on 03-May-2021 by VELEX LOGISTICS PVT LTD vide airway bill no.[protected], at communication address mentioned- NSDLeGov

                                Thank You,

                                Regards,
                                SARAVANTHI SARRAF
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                                Inconvenience caused is highly regretted. Kindly provide us with your Acknowledgement number to check the status.
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                                  Anshhhh
                                  Aug 7, 2021
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                                  Dear Sir,

                                  I have made an application for PAN on 06th August 2021 bearing token number :- [protected], I have made the payment of Rs.106.9 as well whose reference number is attached herewith, My Aadhar authentication for e-signing did not complete as I have not received any OTP, I have uploaded my photo, signature, Identity proof, Address proof, date of birth proof in pan application bt just e-signature remaining due to not receiving OTP, So I request you to kindly consider my PAN application as such because even after trying many times I have not received OTP, i[censored] cannot consider my application then kindly refund the amount.

                                  Your Faithfully
                                  Ansh Jain
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                    alokkmjain
                                    from Bengaluru, Karnataka
                                    Aug 6, 2021
                                    Resolved
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                                    Resolved

                                    Address: Mumbai

                                    Dear Sir,
                                    I had requested for my PAN Card to be reissued to get my address corrected. I submitted the form on NSDL and also paid for physical card to be issued. On July 6, I received confirmation for PAN card issue and it has been despatched. It has been one month and I have not received my PAN card. I called up NSDL customer care and they gave me the Tracking number[protected] of Trackon courier serivce. (www.trackon.in). I called them up multiple times from 3rd August onward and they said they'll deliver it. Today on Aug 6th they started saying they've delivered my PAN. Whereas it has not been delivered. I warned them that I'll do a police complaint for withholding my PAN card as they don't have any proof of delivery also. They told I can do whatever I want. I am already frustrated calling them so many time and also called NSDL but they're not helping and asking to contact courier company. Please look into this matter.

                                    Also, NSDL has to own the responsibly of choosing the right courier partner (like Speedpost or indian post), not these private companies. NSDL must be penalised for harassing the tax payers and any misuse of PAN Card. NSDL Complaint Numbers: 35525146, 35478646

                                    Please look into this matter urgently.
                                    Regards
                                    Aug 6, 2021
                                    Complaint marked as Resolved 
                                    I have received the PAN Card
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Verified Support
                                    Aug 13, 2021
                                    NSDL e-Governance Infrastructure Customer Care's response
                                    Thank you for acknowledging.
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                                      Natesh Sarma
                                      from Gurgaon, Haryana
                                      Aug 6, 2021
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                                      My PAN is CLLPS3535C and It has been showing incomplete KYC for investment of Mutual Funds for a while. So for the same, the undersigned via FISDOM Fund APP (Partner City Union Bank) submitted for KYC Update via Digilocker in CVL KRA (all relevant documents are provided). When I subsequently checked online for status, the same is being indicated as KYC present in NDML KRA. However, no person / office in NDML has been available to update the same. I have given up trying to get the same updated via NDML KRA. Kindly do the needful for either updating the KRA with all details provided else allow CVL KRA to complete the KYC
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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