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NSDL e-Governance Infrastructure Complaints & Reviews

3.5
Updated: Dec 13, 2025
Complaints 5312
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3580
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NSDL e-Governance Infrastructure reviews & complaints page 44

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M
MOG made_of_greatness
Jul 30, 2021
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I applied for e-kyc the the fee has not been refunded it says "You cannot proceed with KYC request. Kindly generate new Token and proceed with physical" please look into and refund the amount

details
token number- [protected]
mail id- mogs.[protected]@gmail.com
dob- 26/01/2003
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
Kindly DM your PAN / application acknowledgement / Token number or other transaction details or write us [protected]@nsdl.co.in to check and resolve your concern.
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    ssourabh087
    Jul 29, 2021
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    Hi,

    I have newly registered with e-nps and allotted with pran[[protected]]. I have also completed by first subscription and completed e-sign verification with aadhar. But when I try to login to website with pran to set my i-pin or password for the first time I am getting the error - unauthorized user.

    Could you elapse check and fix the i-pin issue so that i can login to my account and do my subsequent contributions.

    Thanks,
    Sourabh.
    [protected]
    [protected]@gmail.com
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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      H
      H R Patil
      Jul 28, 2021
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      Website: cra-nsdl.com/CRA/forgotPassword.do?user=subscriber

      I am facing above error while i try to reset password for my PRAN
      Which was created more the 10 years back (Was an employee of government of Karnataka).

      Not understanding how to proceed with resolving this issue, i am retired now. need to approach for my pension.
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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        A
        Aji Nas
        Jul 27, 2021
        Resolved
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        Resolved

        I have registered my account in NPS and received PRAN number but when I am trying to set a password it shows message, PRAN not in database.my pran number[protected]
        +1 photos
        Sep 27, 2021
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Verified Support
        Aug 24, 2021
        NSDL e-Governance Infrastructure Customer Care's response
        Response to your query has been sent to your email address. For any further information, kindly call us at[protected] or register a query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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          J
          jadhavroshan
          Jul 27, 2021
          Resolved
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          Resolved

          Address: Mumbai
          Website: tin.tin.nsdl.com/pantan/StatusTrack.html

          My name is Jadhav Roshan Rajendra. I had applied for pan card 1 month ago . I got my acknoledgement number and receipt of successful application. But yet i can't able to track my pan card status and also i didn't received my pan card. I checked several times on NSDL website but it shows not found in database or application is in under process. I am very confused about this situation please help i'm student and i need pan card urgent for my education so please help...Thank you
          +1 photos
          Sep 14, 2021
          Complaint marked as Resolved 
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Verified Support
          Aug 04, 2021
          NSDL e-Governance Infrastructure Customer Care's response
          We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
          Verified Support
          Aug 11, 2021
          NSDL e-Governance Infrastructure Customer Care's response
          Kindly DM the PAN / application acknowledgement number as the number in the image is not clear.
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            G
            GauthamG
            Jul 26, 2021
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            Applied for pan card in your official website, paid the fee of Rs.106.90 yet got cancelled due to mismatch Aadhaar. I still haven't received any refund though it's already past the said refund waiting days.
            TOKEN NUMBER: [protected]
            EMAIL ID: [protected]@GMAIL.COM
            NAME: GAUTHAM GANESAN
            DOB: 28/11/1999
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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              S
              Sns302
              Jul 26, 2021
              Resolved
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              Resolved

              Sangppa
              Jul 26, 2021 sangli, Maharashtra
              Sir,

              I had applied for PAN using online facility on 24/07/2021, Acknowledgment Number ([protected]) and I have digitally signed my application using e Sign, I have uploaded my Aadhaar document as proof..

              On completion I received this message,

              "Thank you for using online facility for PAN application.

              If you have digitally signed your application using eSign/eKYC then there is no need to forward physical documents. "

              But now when i check my PAN Application Status it shows

              "We have not yet received the supporting documents with respect to your PAN application. Kindly submit the requisite documents to NSDL to enable us to process your PAN application at the earliest. For further details, please read the guidelines and instructions or contact TIN Call Center at

              Please check my Application ... And reply what i need to do..

              Acknowledgment Number : [[protected]]
              Name : sangappa nagappa sangshetti

              Thanks
              Sns
              Sep 6, 2021
              Complaint marked as Resolved 
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Verified Support
              Aug 04, 2021
              NSDL e-Governance Infrastructure Customer Care's response
              We have started dispatching/delivering the physical copy of PAN. However there will be delay in dispatching/delivering of PAN card due the current situation. We request you to use the e-PAN provided. The same is valid and acceptable. We thank you for your understanding and co-operation.
              My problem solved thank you
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                D
                Divya07
                Jul 25, 2021
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                Resolved

                I applied for the pan card on 11-july-2021 for two times and paid the fees through UPI but the e-kyc failed due to which the following message displayed:

                Your e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days.

                It's been 15 days till now I have not got my refund.Please refund my money.Details are given below:

                TOKEN NO :[protected] and [protected]
                Name : BACKIYA LAKSHMI
                DOB:[protected]
                Email id : [protected]@gmail.com
                Oct 1, 2021
                Complaint marked as Resolved 
                After a month I have got my refund
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                Kindly DM your PAN / application acknowledgement / Token number or other transaction details or write us [protected]@nsdl.co.in to check and resolve your concern.
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                  S
                  Sai suswar
                  Jul 22, 2021
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                  I have Tried to register Through NSDL portal for PAN Card.But due to mismatch information After the payment of 106 rs it shows failed And Says Refund Will Be given Within Seven days But I am in need of Money.please Make sure By tomorrow I get the refund.i have made payment twice Please note that
                  Token Number :[protected]
                  Name:BURAGA SAI SUSWAR
                  Email id:[protected]@gmail.com
                  Please resolve My issue.
                  +2 photos
                  Jul 23, 2021
                  Complaint marked as Resolved 
                  Yeah With in 24 hrs I got My refund.Thank you NSDL for the speed refund In these needy times.
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Jul 22, 2021
                  Updated by Sai suswar
                  Another token Number :[protected]
                  Please verify My Issue And The details are same for both.
                  Verified Support
                  Aug 11, 2021
                  NSDL e-Governance Infrastructure Customer Care's response
                  We hope your concern is resolved now and for any further query, kindly write us at [protected]@nsdl.co.in
                  register your complain. This is comment section
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                    M
                    Mariyappa690
                    Jul 21, 2021
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                    Aadhar authentication process mismatched but amount deducted so kindly refund my amount.
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                      Address: H.NO:7-66, T.V.R. STREET
                      Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

                      I had done upi payment for pan card on 5/06/21 and 6/06/21 both times payment got failed but deducted from the balance (106.90, 106.90 /-) respectively
                      I consulted the respective bank about the issue, they said that there is no fault with them and said to consult pan service for the refund since there is problem with NSDL-Pan service
                      I attached the payment details, please look in to this issue as soon as possible, it's been...
                      +1 photos
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                      J
                      Jagadeesh lakshmanan
                      from Chennai, Tamil Nadu
                      Jul 20, 2021
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                      I applied for the pan card approx 3 months before and paid the fees through my debit card but the e-kyc failed due to which it displayed the following message :
                      Your e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days.
                      now its been over 4 months but neither the refund has come nor e-kyc has completed.
                      Please refund my money.Details are given below:
                      TOKEN NO. [protected]
                      DOB: 22/05/1992
                      NAME : Jagadeesh Lakshmanan
                      E MAIL: [protected]@gmail.com
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                        S
                        Srinu kallepalli
                        Jul 19, 2021
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                        I am selecting Assam rifles.
                        My 1st reporting centre sukhhovi no.3 trg BN Nagaland.
                        April 1st reporting in sukhhovi and April 2nd transfer to diphu No1 training centre Assam.
                        I am not happy here and my mind not supported to training in diphu trg centre. So April 25th report to here. My coy chaanglang. 4 plaatoon. I daily report in morning and evening rolecall. I am waiting from zero week to present 12th week but no use and no response. So my mind thoda upset and trying to suicide attempt.
                        Please help me.
                        Please change my training centre diphu to sukhhovi.
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                          Amrutha1910
                          Jul 19, 2021
                          Resolved
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                          Resolved

                          50 rupees debited from my account but reprint of Pan card is not placed
                          +1 photos
                          Sep 24, 2021
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Verified Support
                          Aug 11, 2021
                          NSDL e-Governance Infrastructure Customer Care's response
                          Kindly DM your PAN / application acknowledgement / Token number or other transaction details or write us [protected]@nsdl.co.in to check and resolve your concern.
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                            Amrutha1910
                            Jul 19, 2021
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                            50 rupees is debited from my account, but reprint of pan card is not confirmed
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                              G
                              Gnanendra S M
                              Jul 16, 2021
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                              Address: Banglore

                              Sir my application was failed due to aadhar card details mismatch while applying for pan card. So I request to refund my amount.
                              Token Number-[protected]
                              [protected]@gmail.com
                              +1 photos
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                BimalVimal
                                Jul 15, 2021
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                                Address: D 704, Sirocco Grande, Tathawade Road, Punawale, Pune 411033

                                My PAN card was dispatched by NSDL vide AWB[protected] on 28.06.2021 which was returned to sender by your Pimpri Pune office arbitrarily without contacting me.
                                Please take appropriate action against erring officials and arrange to deliver me my PAN card.
                                Regards.
                                Bimal Chandra Pandey
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Inconvenience caused is highly regretted. Kindly provide us with your Acknowledgement number to check the status.
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                                  Preventive
                                  Jul 15, 2021
                                  Resolved
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                                  Resolved

                                  Address: DALMIL LANE , PITHAPUR ROAD , CUTTACK ODISHA

                                  Hi

                                  When I try to login pran it shows PRAN no is not found in database.

                                  Not able to login as forgotten ipin and not able to check the details

                                  kindly help
                                  +1 photos
                                  Sep 24, 2021
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Verified Support
                                  Aug 24, 2021
                                  NSDL e-Governance Infrastructure Customer Care's response
                                  Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                                    American Spy
                                    Jul 13, 2021
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                                    Whenever i am trying to apply for epan card or a physical one, it shows - "the record is presently not available at itd master". please help
                                    Pan number is...CMUPC1201M
                                    P
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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                                      chethanshetty
                                      Jul 13, 2021
                                      Resolved
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                                      Resolved

                                      I have applied for a new PAN Card through NSDL website. But after the payment, I am getting following error message
                                      Your e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days.
                                      Its been more than a month now and I haven't received the refund amount. Please look into the issue and do the needful at the earliest.
                                      Details are given below:
                                      TOKEN NO: [protected]
                                      DOB: 30/11/1999
                                      NAME CHETHAN SHETTY
                                      E MAIL: [protected]@GMAIL.COM
                                      +1 photos
                                      Aug 20, 2021
                                      Complaint marked as Resolved 
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jul 20, 2021
                                      NSDL e-Governance Infrastructure Customer Care's response
                                      We request you to refer our response sent from the email ID [protected]@nsdl.co.in for your reference.
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