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NSDL e-Governance Infrastructure Complaints & Reviews

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3.5
Updated: Jan 16, 2026
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NSDL e-Governance Infrastructure reviews & complaints page 45

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A
Amrutha1910
Jul 19, 2021
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50 rupees is debited from my account, but reprint of pan card is not confirmed
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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    G
    Gnanendra S M
    Jul 16, 2021
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    Address: Banglore

    Sir my application was failed due to aadhar card details mismatch while applying for pan card. So I request to refund my amount.
    Token Number-[protected]
    [protected]@gmail.com
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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      B
      BimalVimal
      Jul 15, 2021
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      Address: D 704, Sirocco Grande, Tathawade Road, Punawale, Pune 411033

      My PAN card was dispatched by NSDL vide AWB[protected] on 28.06.2021 which was returned to sender by your Pimpri Pune office arbitrarily without contacting me.
      Please take appropriate action against erring officials and arrange to deliver me my PAN card.
      Regards.
      Bimal Chandra Pandey
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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      Inconvenience caused is highly regretted. Kindly provide us with your Acknowledgement number to check the status.
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        P
        Preventive
        Jul 15, 2021
        Resolved
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        Resolved

        Address: DALMIL LANE , PITHAPUR ROAD , CUTTACK ODISHA

        Hi

        When I try to login pran it shows PRAN no is not found in database.

        Not able to login as forgotten ipin and not able to check the details

        kindly help
        Sep 24, 2021
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Verified Support
        Aug 24, 2021
        NSDL e-Governance Infrastructure Customer Care's response         Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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          A
          American Spy
          Jul 13, 2021
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          Whenever i am trying to apply for epan card or a physical one, it shows - "the record is presently not available at itd master". please help
          Pan number is...CMUPC1201M
          P
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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          Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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            C
            chethanshetty
            Jul 13, 2021
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            I have applied for a new PAN Card through NSDL website. But after the payment, I am getting following error message
            Your e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days.
            Its been more than a month now and I haven't received the refund amount. Please look into the issue and do the needful at the earliest.
            Details are given below:
            TOKEN NO: [protected]
            DOB: 30/11/1999
            NAME CHETHAN SHETTY
            E MAIL: [protected]@GMAIL.COM
            Aug 20, 2021
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Verified Support
            Jul 20, 2021
            NSDL e-Governance Infrastructure Customer Care's response             We request you to refer our response sent from the email ID [protected]@nsdl.co.in for your reference.
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              P
              PrathamRohra
              Jul 12, 2021
              Resolved
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              My PAN card [acknowledgement number: [protected]] has been dispatched on 26th June and it's 12th of July today and yet I have not received my PAN card to my communication address. I have tried contacting Trackon Couriers but they don't accept the calls and if they accept, they say "No delivery boy is available at the moment."
              Jul 13, 2021
              Complaint marked as Resolved 
              I contacted NSDL and they helped me escalate the delivery process and I received my PAN. Thanks.
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                A
                akashamar
                Jul 8, 2021
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                Your e-KYC /e-Sign based request has failed hence you cannot proceed the application with e-KYC /e-Sign mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days.
                Details are given below:
                TOKEN NO. [protected]
                DOB: 18/12/1999
                NAME: AKASH AMAR
                E MAIL: [protected]@gmail.com
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                Kindly DM your PAN / application acknowledgement / Token number or other transaction details or write us [protected]@nsdl.co.in to check and resolve your concern.
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                  S
                  Shikhakoul
                  Jul 8, 2021
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                  Resolved

                  What I don’t understand is inspite of so many complaints why NSDL dispatches important documents like PAN via this pathetic service provider like Trackon courier?
                  No one picks the call, alternate number is out of order, no one provides an update on Twitter, no other way to communicate. Highly disappointing service. My consignment number is[protected]. My acknowledgment number is [protected]. It shows delivered to self. I did not receive anything neither anyone in my family recieve anything. What am I supposed to do now?
                  Jul 13, 2021
                  Complaint marked as Resolved 
                  We have received the PAN now. Thanks a lot!
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Verified Support
                  Aug 11, 2021
                  NSDL e-Governance Infrastructure Customer Care's response                   Thank you for acknowledging.
                  View replies
                  Dear Sir/Madam

                  Greetings for the day

                  My Name is U Dhanushkoti i have applied for pan card on 20th June 2021 with customer code - A3879540, and they sent me the objection for mismatch name in aadhar card and i have retrieve it and responded to the objection (given explanation to the objection) on July 8th, till now i didnt receive any update and i have not received my pan card.

                  I need the pan card on an urgent basis as I need to submit to the Bank ASAP.

                  Please consider my request and do the needful.
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                    A
                    Adarsh Kumar Bahuguna
                    from Moga, Punjab
                    Jul 7, 2021
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                    Sir earlier I had demat and trading account with Karvy which was taken over by IIFL securities . Subsequently I opened trading account at IIFL and now I can view by holdings. However when I am going for selling through tpin generation it is not permitting .
                    I have raised several queries/mails to IIFL but my problem is yet not resolved
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                      S
                      sujguduru
                      Jul 7, 2021
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                      Demographic error

                      While applying for correction of pan card with e-sign option, with aadhar as supporting document, at the end after successful payment, while authenticating the aadhar details, it shows " Demographic verification error, please try after some time. If error persists, then kindly contact [protected]@nsdl.co.in". please do the needful at earliest.

                      Token No: [protected]...
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                      B
                      Bilquees
                      Jul 6, 2021
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                      I want my pan card application to be processed as the status of pan card is displaying as "Your application is under process at NSDL - TIN Facilitation Center please contact TIN FC[protected]/46/47/48/49 where the application was submitted by you", i dont know the reason for the same.Therefore i request you to resolve my greivance as soon as possible
                      My acknoledgement no is [protected]
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                        Bilquees
                        Jul 6, 2021
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                        I want my pan card application to be processed as the status of pan card is displaying as "Your application is under process at NSDL - TIN Facilitation Center please contact TIN FC[protected]/46/47/48/49 where the application was submitted by you", i dont know the reason for the same.Therefore i request you to resolve my greivance as soon as possible
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                          S
                          Simanto Ghosh
                          Jul 6, 2021
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                          Resolved

                          I have opened an NPS account online and have the PRAN allotted to me[protected]. While attempting to set a pasword and login for the first time, it throws an error "Unauthorized User" ... Kindly help resolve
                          Aug 8, 2021
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                          Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                            M
                            Manual Tester
                            Jul 6, 2021
                            Resolved
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                            Resolved

                            My mother's PAN Card delivered by NSDL via Trackon Courier.
                            Below events appears (Please see attachment):
                            on 22/06/2021 15:00 (Mumbai, S/MENT BOOKED)
                            on 23/06/2021 12:13 (SRTH-SURAT HUB, GUJARAT
                            ARRIVED AT DESTINATION)

                            Trackon system showing parcel arrived on 23/06/2021 but still today (06/07/2021) I haven't received it yet. So I called trackon Surat branch and gave consignment number and the operator lady told they received it yesterday, so I told her to send it by tomorrow then she told it will be delivered after day after tomorrow.

                            Between these 2 weeks I have received 2-3 calls from bank regarding PAN card. Such courier company does not understand the value of such parcel.

                            So I request NSDL please do not send such important parcel via such courier companies.
                            Aug 17, 2021
                            Complaint marked as Resolved 
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Verified Support
                            Jul 14, 2021
                            NSDL e-Governance Infrastructure Customer Care's response                             Inconvenience caused is highly regretted. Kindly provide us with your Acknowledgement number to check the status.
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                              C
                              Chandana Rathi
                              Jul 6, 2021
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                              Resolved

                              Hi, I am not able to login first time to NPS portal.

                              I am getting error - Unauthorized user.

                              Registration is complete and first time payment is also done.

                              Could you help how I can login, my PRAN#[protected]

                              Thanks!
                              Aug 8, 2021
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                              Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                                G
                                garimasingh273
                                Jul 6, 2021
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                                I applied for the pan card and paid the fees through you but the e-kyc failed due to which it displyed the following message :
                                Address in the document as proof of residential address is different from address mentioned in form.
                                Please refund my money.Details are given below:
                                Acknowledgment number- [protected]
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                Inconvenience caused is highly regretted. Kindly provide us with your Acknowledgement number to check the status.
                                Reply
                                We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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                                  A
                                  Asir Institute
                                  Jul 6, 2021
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                                  I have applied for PAN card. I have filled all the data correctly. I have finished the payment also. At the payment process, OTP authentication was needed. But I haven't received OTP in my mobile number or in my mail id. I dont know what to do to finish the application.
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                  Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
                                  Reply
                                  We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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                                    V
                                    Vaishnavi2000
                                    Jul 5, 2021
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                                    Resolved

                                    Token no [protected]
                                    Sir, I have applied for pan and paid the fees but couldn't proceed due to failure in receiving otp. It was notified that amount will be refunded in next 7 days but its around 15days I haven't received my refund yet. Please look into this matter.
                                    Thank you!
                                    Aug 14, 2021
                                    Complaint marked as Resolved 
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jul 08, 2021
                                    NSDL e-Governance Infrastructure Customer Care's response                                     Inconvenience caused is highly regretted. We are following up with the concerned team for the earliest resolution.
                                    Verified Support
                                    Jul 13, 2021
                                    NSDL e-Governance Infrastructure Customer Care's response                                     Request you to please share your email ID.
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                                      pankajvirkar
                                      Jul 5, 2021
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                                      My PAN Card has been dispatched on 18th June but till date 5th July it has not been delivered.[protected] is the tracking no. Its still showing in transit. I have raised the issue with trackon courier but have not got any update. Complaint No - C1708073. It is quite disappointing to see such delay and negligence to deliver such important document by courier service people without giving any updates.
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      View replies
                                      Inconvenience caused is highly regretted. Kindly provide us with your Acknowledgement number to check the status.
                                      Reply
                                      We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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