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NSDL e-Governance Infrastructure Complaints & Reviews

3.5
Updated: Aug 8, 2025
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NSDL e-Governance Infrastructure reviews & complaints page 38

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M
Mohan 1974
Oct 23, 2021
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Account already registered but activation link was not received yet so I kindly request 🙏 you to send Account activation link to mail [protected]@gmail.com
+1 photos
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Oct 24, 2021
Updated by Mohan 1974
Fix ttjis
Dear Mohan,

Your account is already active.
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    F
    Farooque1978
    from New Delhi, Delhi
    Oct 21, 2021
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    HI
    I have pan card-AHEPA2439c and email associated with the account is [protected]@yahoo.com.
    While I go for dowloading the pan card I do not receive the OTP in my registered email id.
    Request you to please look into it.

    Thanking you
    Farooque Azam
    [protected]
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    To help and resolve your PAN related query/concern, reach us on [protected]@nsdl.co.in or call on[protected]
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      aji001
      Oct 21, 2021
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      Hi sir

      i realized my error ! thats is i think date of birth mismatch, thats why my

      digital pan application rejected or failed,

      this is my Token Number for this application is [protected].

      kindly provide me re- submitting link or else, email id [protected]@gmail.com
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
      We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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        P
        Padma Priya Msv
        Oct 21, 2021
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        Whenever i will apply for reprint for PAN card its showing "The Record is presently not available at ITD Master Instant PAN" pls help

        PAN NUMBER :COEPC9798F
        D/O/B: 13/05/2000
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        We would like to inform you that we are unable to trace your PAN details on the basis of the given information or the PAN application does not belong to NSDLe-Gov. If applied through NSDL e-Gov, please provide the 15 digit acknowledgement number to enable us to provide "further information. The other agency appointed by Income Tax Department for this purpose is UTI Infrastructure Technology and Services Ltd. having its office at Plot No. – 3, Sector 11, CBD Belapur, Navi Mumbai-400 614. Website: https://www.utiitsl.com"
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          L
          Lets roll it OP
          Oct 19, 2021
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          Uidai rejected authentication and refund not received
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
          We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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            A
            agitated3
            from Hyderabad, Andhra Pradesh
            Oct 19, 2021
            Resolved
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            Resolved

            Hi,

            I tried applying for reprint of pan card through nsdl website. The payment was deducted from my account. However, after typing in the otp and submitting, I get this error message: "Your Request cannot be Processed.Please try after some time". I've tried multiple times but I always get the same error message. Also attaching a screenshot of the error page for your reference.

            I need a solution for this ASAP. Either a refund or help with processing my application.
            +1 photos
            Nov 30, 2021
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Verified Support
            Oct 28, 2021
            NSDL e-Governance Infrastructure Customer Care's response
            Kindly DM your PAN / application acknowledgement / Token number or other transaction details or write us [protected]@nsdl.co.in to check and resolve your concern.
            Verified Support
            Oct 29, 2021
            NSDL e-Governance Infrastructure Customer Care's response
            We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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              N
              Nayak123/
              Oct 17, 2021
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              I am applying for a pan card and its failed .So according to the company it has to return within 7days but they didn't issued my refund.
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
              Nayak123/'s [Complaint's author] reply, Oct 23, 2021
              0081417500
              24/11/2003
              [email protected]
              Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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                C
                caabhinav
                Oct 16, 2021
                Resolved
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                Resolved

                I applied for reprinting/rectification in my Father's PAN card using NSDL e services.

                I updated all the details and made the payment using PAYTM UPI on 16-Oct-2021 at 22:01 UPI ref:[protected], once payment was debited from my account, I got the error that I need to try again.

                After trying again the request was successfully accepted but payment was deducted again from my account on 16-Oct-2021 at 22:12 UPI ref ID:[protected].

                Need to claim the chargeback against the amount deducted twice for same service.

                Regards,
                Abhinav Jain
                Nov 30, 2021
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Verified Support
                Oct 23, 2021
                NSDL e-Governance Infrastructure Customer Care's response
                Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
                Verified Support
                Oct 26, 2021
                NSDL e-Governance Infrastructure Customer Care's response
                We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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                  S
                  Sanjeev Aneja
                  Oct 16, 2021
                  Resolved
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                  Resolved

                  Address: Email: [email protected]

                  Myself is Sanjeev Kumar having savings A/c in SBI branch. It is surprised to know that My PAN number is also the PAN number of other person with the same name, same father's name and same date of birth who is also having A/c in SBI in branch other than mine. This conflicting PAN number is causing problem as other person"s account has become linked to my CIF. Please let me know how this problem can be resolved at earliest.
                  Nov 23, 2021
                  Complaint marked as Resolved 
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Verified Support
                  Oct 22, 2021
                  NSDL e-Governance Infrastructure Customer Care's response
                  We request you to contact your Jurisdictional Income Tax Officer to get proper guidance on this matter.
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                    A
                    Adaziia Kayina
                    Oct 15, 2021
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                    Address: Song Song Senapati Mao Manipur

                    I am unable to submit the registration form for Clerk(Havalder) as there is a pop up showing (Dublicate Candidate) however this is my first time submitting the form.
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                      Adaziia Kayina
                      Oct 15, 2021
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                      Address: Song Song Senapati Mao Manipur

                      I am unable to submit the registration form for Clerk ( Havalder) as there is a pop up saying (Dublicate Candidate) However this is my first time submitting the form.
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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                        R
                        Rachit914
                        Oct 14, 2021
                        Resolved
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                        Resolved

                        Address: 5th floor, Mantri Sterling, Plot No. 341, Survey No. 997/8, Model Colony, Near Deep Bungalow Chowk, Pune – 411 016
                        Website: www.tin-nsdl.com

                        Brief : I Want the refund of my Pan Application Fees which I filled in 2017 and which wasn't processed due to invalid/ incomplete documents as per Nsdl Website.

                        Information :

                        Acknowledgement Number : N-[protected].

                        Payment Reference Number : 1010007289116160520172313381494956618636

                        DATE OF PAYMENT : 16/05/2017

                        I filled an application form when I was 17.5 years and After Several Tweets by me NSDLeGovernance Tells me that the fees one pays to get pan card, even if the application form is not processed / failed, the hard earned money of one's is not refunded. Seriously ? NSDL/IncomeTaxIndia A government Organization.

                        https://t.co/5IAxKOfQP6

                        Tweets By Me

                        1. https://twitter.com/uNkNowN120301/status/[protected]?t=J4NJbuh5DyEPnVxEGzxaaQ&s=...

                        They requested for temporary token no. Which was missed as it is 4 year old thing, so I tweeted again,

                        2. https://twitter.com/uNkNowN120301/status/[protected]?t=j13cIk2sPZriOk8_-BB65w&s=...

                        I attached all the proofs I had on my email of that time like, receipt.

                        Then I recieved mail from them mentioning to send me my documents to complete the pan card procedure, but I re applied for pan card in 2019-20 when I was 18, I got my pan card no. I told them this thing what I wanted was my refund of ₹107 INR,

                        3.https://twitter.com/uNkNowN120301/status/[protected]?t=fD14KmkhOL-woMWbjFKApQ&...

                        then I received a mail mentioned pan application cannot be cancelled, I knew it.

                        My latest tweet mentioning all details as possible in 1 tweet.
                        4. https://twitter.com/uNkNowN120301/status/[protected]?t=oJJM6V8JjdAFipvqICrl0w&s=...

                        Attaching all the photos related of mails, receipt & Tweets.
                        +2 photos
                        Dec 3, 2021
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Verified Support
                        Oct 22, 2021
                        NSDL e-Governance Infrastructure Customer Care's response
                        Inconvenience caused is highly regretted. Kindly E-mail your query to [protected]@nsdl.co.in
                        Verified Support
                        Oct 26, 2021
                        NSDL e-Governance Infrastructure Customer Care's response
                        We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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                          P
                          PradyumnaC03
                          Oct 14, 2021
                          Resolved
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                          Resolved

                          Completed the payment after filling the form for PAN Card Application (through e-Sign) but during e-Sign Authentication did not receive OTP on the registered mobile number.

                          Details:-
                          date: 14/10/2021
                          PAN Application temporary token number : [protected]

                          Request you to provide e-Sign OTP or alternative steps to complete the e-Sign (last step) of PAN Application
                          Oct 14, 2021
                          Complaint marked as Resolved 
                          Issue Resolved on Retry
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          We hope your concern is resolved now and for any further query, kindly write us at [protected]@nsdl.co.in
                          muro
                          Thank you for acknowledging.
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                            G
                            Gink
                            Oct 14, 2021
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                            I am not receiving otp in my last nsdl signature service page
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Please initiate a fresh transaction and share the transaction ID if the issue persists.
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                              S
                              Shreenath Bharadwaj
                              Oct 13, 2021
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                              I have applied for pan card online with option e-kyc authentication through aadhaar. The details were submitted successfully and the payment was also made through debit card on 13.10.2021. But i haven't received the otp at last verification step.
                              Please suggest what should i do as payment already deducted to my account.
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                G
                                Ganeshvis
                                from Mumbai, Maharashtra
                                Oct 12, 2021
                                Resolved
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                                Resolved

                                Address: Times Tower, 1st Floor, Kamala Mills Compound, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, PIN - 400013
                                Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

                                I applied for the pan card and paid the fees through my Google pay wallet, but the e-kyc failed due to which it displayed the following message :
                                Your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days.
                                Please refund my money. Details are given below:

                                Token Number :- [protected]
                                Date of Birth :- 15/03/2003
                                Email id:- [protected]@gmail.com
                                Please refund my fees fast as possible
                                +3 photos
                                Dec 3, 2021
                                Complaint marked as Resolved 
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Verified Support
                                Oct 19, 2021
                                NSDL e-Governance Infrastructure Customer Care's response
                                This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
                                Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
                                Ganeshvis's [Complaint's author] reply, Oct 21, 2021
                                Thanks 👍🏼😊
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                                  G
                                  Ghgdj
                                  Oct 12, 2021
                                  Resolved
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                                  Resolved

                                  I filled PAN for my neighbours but after submitting the application and paying the fees, the application got rejected and they said fees would be refunded to your account within 7 working days. It has been near about a month, still not a word from them. Writing them tons of emails, raising complaint on their website, calling their customer executives, and all the things with 0 response, 0 responsibility. It's heartbreaking to see this kind of thing from government itself. I want my refund back, please take a look at your mails.
                                  Dec 3, 2021
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Verified Support
                                  Oct 17, 2021
                                  NSDL e-Governance Infrastructure Customer Care's response
                                  Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
                                  Verified Support
                                  Oct 18, 2021
                                  NSDL e-Governance Infrastructure Customer Care's response
                                  We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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                                    priyan siva
                                    Oct 9, 2021
                                    Resolved
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                                    Resolved

                                    SMS received for Discrepancy in PAN application but no letter received

                                    I applied for my pan card corrections on 03 Oct thourgh NSDL. On 09 Oct, i received an SMS for discrepancy in my pan application with acknowledgement number. But the main problem is, i didn't receive any discrepancy letter. Please sent my discrepancy letter to my registered mail ID.
                                    When checked the status through the link received in the SMS, it shows the application is under process and no mention about any discrepancy...
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                                    Vanshika Wagh
                                    Oct 8, 2021
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                                    Not receiving OTP from NSDL for Ee-kyc. Payment is done and amount has been deducted too. Kindly look into it.
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    For earliest resolution of your query, call us on[protected] or reach us at [protected]@nsdl.co.in.
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                                      Varun S Yadav
                                      Oct 7, 2021
                                      Resolved
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                                      Resolved

                                      I had applied for Instant PAN Card on the income tax filing website on 29 October 2021. I have been attempting to apply for physical PAN Card since one week and it is displaying an error.Please resolve this matter.

                                      NAME:VARUN S YADAV
                                      PAN NUMBER: BIPPY7203P
                                      Date of Birth: 07/04.2003
                                      +1 photos
                                      Nov 14, 2021
                                      Complaint marked as Resolved 
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Verified Support
                                      Oct 11, 2021
                                      NSDL e-Governance Infrastructure Customer Care's response
                                      This is to inform you that we have taken note of your grievance. We will investigate the matter and revert shortly.
                                      Verified Support
                                      Oct 14, 2021
                                      NSDL e-Governance Infrastructure Customer Care's response
                                      Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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