NSDL e-Governance Infrastructure Complaints & Reviews

Hi Team, I already raised my concern on grievance but didn't got any response. Can you please help, details of grievance token shared below:

10573260

DESCRIPTION: Payment got failed for the first transaction, and while trying it
again getting the above error on ["https://enps.nsdl.com/eNPS/getSubDetails.html?ID=[protected]&getName=Online%20...⇄ .

Please resolve this technical issue ASAP.

Sir,

I open an Atal Pension Yojana (APY) and contribute regularly. But I unable to track my contribution. So, While I trying to create IPIN, system shows an error massage 'PRAN not found in database'. Please resolve the issue as early as possible or send my IPIN password to my Mobile No. or email id.
I have alrady lodge greivence in the nsdl-CRA portal.Still it is pending.Token number is 60105558 and 60105558

Name: VEERANNA KANAKUPPI
PRAN:[protected]
Mobile No.-[protected]
email id: [protected]@gmail.com

Thanking You
Veeranna K

Sir/madam,

I have applied for new pan card on 01/02/2020 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you
Nitish kumar srivastav

Dear sir, for new pan card on old pan number i made an online application from debit card mode token no. [protected] date.13-jan-2020 name mahesh karia but transaction failed and i tried again but it failed again and amount got deducted 2 times from my sbi account please reverse my amount.

I also dropped e-mail but i got no response and when i called on number they are saying it is online so send e-mail but no one is responding on e-mail.

Sir/madam,
i have applied for new pan card on 29th january 2020 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below. "thank you for using online facility for pan application. if you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."
But when i checked my application status today, it was shown "sorry, no record found."
Please check my application

Sir/madam,
I have applied for new pan card on 30th january 2020 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.
"thank you for using online facility for pan application.
If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status after that, it was shown "sorry, no record found."

Please check my application

Thanking you
Suruchi khandelwal

I would like to inform about the payment to nsdl for fresh application of pan where the payment has been deducted but didn't reflect in the application. The token number for the same is : [protected]
Dob : 18/04/1987
Mail id: [protected]@gmail.com
Transaction id : 1010047725104011120191831301572613290078
Attched herewith the payment details

I applied for pan card name correction. Token number [protected].

The payment process was through internet banking. Money was deducted from my account and it asked me to wait for a minute to redirect back to pan card website. After redirecting to pan card website it showed error that
"your previous payment request has been cancelled. Kindly make another fresh payment". I repeated and paid again and got the same error message again.

I checked my bank website and it shows two successful payments done to "inb national securities depos nat_sec payments" for 106.90 each.

How many times do i have to repeat this to get it working and when will i get a refund on the paid transactions?

I had applied for new pan card in nsdl website on[protected] and i even received the pan number through e-mail on[protected] and the card within a week.
In the e-mail it was said no need to submit physical documents as i had requested for the pan allotment using adhaar card.
But whenever i try to enter the pan number for activation of mobile wallets/mutual funds app, it displays 'no record found in govt database'.

I am an 80 year old senior citizen. I had applied for name correction online with payment. I have received a new pan card without any name correction. My coupon no was u-g02932936. Multiple e mails to pan india pointing out their mistake has not yielded any result. They have provided me with a contact no.[protected] which i have been trying to connect for a week without success. A simple spelling correction in the name has not been done. How negligent these ooficials are in their duty. I shall seek your help to do the needful. Hopefully i will not be disappointed.

Dear sir,
I have applied for a new pan card in the name of vandana bharati which dispatched our address in december. I couldn’t receive the pan card as our home was closed when the local post man reached our home. Later, after couple of days we contact the post man regarding the post. He told that he kept with him for four days and returned to the sender address.

Therefore, i requesting your resend my pan card to same address and i mentioned our details below.

Applicant name: vandana bharati
Acknowledgement [protected]
Date of application:
Mobile no: [protected]

My pan no is ACJPR3843B. Same pan no is issued to another person. he is a RESIDENT OF HIMANCHAL PRADESH AND I AM FROM NAGROTA GUJROO, KATHUA, 184205. J&K. MY NAME IS GOVIND RAM S/O SH. DHANI RAM. MY DOB IS 10/09/1956. AND HIS NAME IS GOVIND RAM CHITRANTA . I DON'T KNOW HIS DOB AND PARENTAGE i AM A BUSINESSMAN. i came know it through KYC. So please advise me to rectify my pan nO. my mail id is [protected]@gmail.com moBile no is [protected]. I HAVE ALSO FILED ITR THROUGH THIS PAN NO FEW YEARS BACK. AT THAT TIME THE PAN CARD WAS REGISTERED ON MY ADDRESS BUT NOW BY SOME MEANS THAT PERSON HAS CHANGED THE ADDRESS. HE ALSO GOT HIS ADHAR LINKED TO IT. SHALL I GET ANOTHER PAN CARD ISSUED ON MY NAME PLZ GUIDE FOR FURTHER ACTIONS. THANKS

Hello Team,

I applied for a new PAN card for my friend on the NSDL site:
https://www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

1. Filled the form and gave the Aadhaar details and reached the payment gateway page.
2. Selected 'PayTM' and entered the OTP which I received on my phone and the amount was deducted from my account.
3. Page was automatically refreshed after few seconds and landed me back on the payment gateway page requesting to pay again.
4. I again selected the PayTM option and received OTP and entered it.
5. The payment was successful and landed me on the Aadhaar acknowledgement page.

Everything went fine and the application process was successful until I checked my PayTM account where I was charged twice 106.90 with a 2 mins gap. NSDL charged me a total of 213.80 for one PAN card application.

PAN Application Token Number: [protected]
Acknowledgement Number: N- [protected]
Charged PayTM Mobile Number: [protected]

I tried reaching PayTM and they said the payment cannot be reversed as it was already charged by NSDL and requested to contact NSDL only.

Therefore, I request you to refund my amount 106.90 back to my PayTM account.

Thank you.

Re; new pan application acknowledgement no. [protected]

The online application for my pan linked with aadhar was applied on 12th dec. On checking its status on nsdl site it shows as -"income tax department (Itd) database shows that you may have been issued pan in your name. Itd yet to inform status of your application."... Its been 40 days now and status still remains same.
I am a housewife so never had pan card neither applied for it earlier. This is the first time i have applied for the pan on 12th dec'19, and on tracking and finding such status i placed a call to tin call centre on 16th dec'2019 where been told my complaint has been escalated further to pan deptt to help resolve. Again same communication and response rcvd on 20 jan'20.
Its been 45 days now and the pan status remains as is, with no clue when i will get my pan card.

Dear sir,
I have applied for a new pan card in the name of heera devi meena which dispatched our address in dec-2019. Bit due to change of my residence i couldn’t receive the pan card.

Therefore, i requesting to kindly resend my pan card to my new address a mentioned below.

Applicant name: heera devi meena
Address :-quarter no. E-603, railway colony, jagat pura - jaipur, 302017
Date of application: 24 novembe-2019
Mobile no: [protected]

I have applied for new pan card on 25th january 2020 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you
Satvik sharma

Sir/madam,

I have applied for new pan card on 22nd jan'20 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

[protected] this is my acknowledgement receipt number

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Sonali ganju

[protected] is my token no. The application failed due to system is unable to sign via e kyc, after the payment, they said the money refund shall take 7 days as an application failed, it's already 7 days but the money isn't yet refunded by nsdl. It had happened while filling correction in pan card form. Please resolve it as soon as possible because i cannot money and time.

Hi sir/madam,
I am unable to login to nps account. Getting the below error:
Registration against this acknowledgement id is pending for confirmation from payment gateway. Please try again after sometime.

Details:
Acknowledgement number 11045257
Name of subscriber picklu paul
Receipt date[protected]:59:01
Date of bitth[protected]

Please help me to resolve this issue.

Sir,

I open an atal pension yojana (Apy) and contribute regularly. But i unable to track my contribution. So, while i trying to create ipin, system shows an error massage 'pran not found in database'. Please resolve the issue as early as possible or send my ipin password to my mobile no. Or email id.

Name: rani borusu
Pran:[protected]
Mobile. [protected]
Email id: borusu. [protected]@gmail.com

Thanking you