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NSDL e-Governance Infrastructure Complaints & Reviews

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Updated: Aug 8, 2025
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NSDL e-Governance Infrastructure reviews & complaints page 84

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P
pritijain8989
from Indore, Madhya Pradesh
Oct 18, 2019
Resolved
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Address: Indore, Madhya Pradesh, 452002

I have applied for new pan card on 6th november 2017 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you
Priti jain
Dec 7, 2019
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Oct 18, 2019
Updated by pritijain8989
correction in date 18/10/2019
Verified Support
Oct 24, 2019
NSDL e-Governance Infrastructure Customer Care's response
Inconvenience caused is highly regretted. Kindly provide us your 15 digit PAN Acknowledgement number at [protected]@nsdl.co.in
Verified Support
Nov 04, 2019
NSDL e-Governance Infrastructure Customer Care's response
We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
Verified Support
Nov 06, 2019
NSDL e-Governance Infrastructure Customer Care's response
We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
Verified Support
Nov 06, 2019
NSDL e-Governance Infrastructure Customer Care's response
As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at[protected] or write to [protected]@nsdl.co.in
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    A
    Ajay Maithani
    from Noida, Uttar Pradesh
    Oct 18, 2019
    Resolved
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    Resolved

    Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

    Hi,

    This is regarding my pan card surname spelling correction request submitted.

    It's been very long time since when my pan card update request is still in progress.

    I have already shared the recent photograph requested as well but while checking the pan update request online it's saying photograph not provided etc.

    Kindly let me know where it is struck below are my details.

    Pan card:- apxpt3645j
    Ack number:- n-[protected]
    Request: surname spelling correction
    Application submitted:- 01/aug/2019

    For more details please email me at:- [protected]@gmail.com
    Dec 8, 2019
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Oct 18, 2019
    Updated by Ajay Maithani
    Correction to email id provided :- [protected]@yahoo.com
    Verified Support
    Oct 23, 2019
    NSDL e-Governance Infrastructure Customer Care's response
    Your PAN application is marked for discrepancy due to following reasons - " Photograph not provided/not proper attached with the PAN application". So we request you to contact TIN Facilitation Center (TIN FC) from where you have made the application.
    Verified Support
    Nov 04, 2019
    NSDL e-Governance Infrastructure Customer Care's response
    Inconvenience caused is highly regretted. Kindly DM your contact details, so that our support team will contact you and assist you in respect of your query.
    Verified Support
    Nov 06, 2019
    NSDL e-Governance Infrastructure Customer Care's response
    Inconvenience caused is highly regretted. Kindly DM your contact details, so that our support team will contact you and assist you in respect of your query.
    Verified Support
    Nov 06, 2019
    NSDL e-Governance Infrastructure Customer Care's response
    As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at[protected] or write to [protected]@nsdl.co.in
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      I
      ishita verma
      from Chennai, Tamil Nadu
      Oct 17, 2019
      Resolved
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      Resolved

      acknowledgement slip did not generate after e-kyc

      I have applied for a pan card. I have made the payment also and done the e-kyc too.
      But acknowledgement slip did not generate after the e sign process.
      It showed me the physical form.
      When i did the process of e sign/ e-kyc by entering right otp than why it is happening.
      This is very urgent.

      Kindly resolve this matter.

      My token number is [protected]...
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      R
      RomilaBhagat
      from Mumbai, Maharashtra
      Oct 15, 2019
      Resolved
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      Resolved

      Hi,

      I am investing in Atal Pension Yojana (APY) since 2015 and have a PRAN no. but I am getting error (PRAN not found in Database) when trying to login to NSDL website using my PRAN number.
      I tried to check the accumulated amount and found this issue. I am not sure if the investment amount is going in proper account or it is fake.
      Can you please help me with this and let me know how to resolve this issue?
      Please resolve this on priority.

      Email id: bhagat.[protected]@gmail.com

      Regards,
      Romila.
      +1 photos
      Nov 19, 2019
      Complaint marked as Resolved 
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Verified Support
      Oct 18, 2019
      NSDL e-Governance Infrastructure Customer Care's response
      Dear Romila,

      Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
      Hi,

      I am investing in Atal Pension Yojana (APY) since 2019 and have a PRAN no. but I am getting error (PRAN not found in Database) when trying to login to NSDL website using my PRAN number.
      I tried to check the accumulated amount and found this issue. I am not sure if the investment amount is going in proper account or it is fake.
      Can you please help me with this and let me know how to resolve this issue?
      Please resolve this on priority.

      Regards
      Kushal Goel
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        C
        Chandan Chandru
        from Bengaluru, Karnataka
        Oct 14, 2019
        Resolved
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        Resolved

        Address: #EWS 174, New Kantharaj URS road Kuvempunagar, Near Akshyabhandar Mysore-23, Mysore, Karnataka, 570023

        I had applied for pan card for online in pancard nsdl website and i had done payment through netbanking from my father's id n the amount of 107rs has been deducted for the application but i didnt got aknowledgement number and when i tried to login by token number it is again showing to do payment, but the amount has already deducted from the bank.
        This is my token number [protected]
        My gmail [protected]@gmail.com
        Dob[protected]
        +3 photos
        Nov 23, 2019
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Verified Support
        Oct 17, 2019
        NSDL e-Governance Infrastructure Customer Care's response
        This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
        Verified Support
        Oct 23, 2019
        NSDL e-Governance Infrastructure Customer Care's response
        As per your telephonic discussion with our representative, We hope your concern is addressed now, but if it is still persist, then kindly write us at [protected]@nsdl.co.in
        Dear sor
        I was applying pan card for my mother for past four month back. Because her pan card was fully damaged. I enclosed all documents as per your rules but till that moment I did not get pan card till now.
        Kindly check my pan status and reply me.
        Thanks

        I am complaining about payment - Comment #3560912 - Image #0
        NSDL e-Governance Infrastructure Customer Care's response, Oct 30, 2019
        Verified Support
        Inconvenience caused is highly regretted. Kindly provide us your 15 digit PAN Acknowledgement number at [email protected]
        NSDL e-Governance Infrastructure Customer Care's response, Nov 4, 2019
        Verified Support
        Inconvenience caused is highly regretted. Kindly provide us your clear 15 digit PAN Acknowledgement number at [email protected]
        NSDL e-Governance Infrastructure Customer Care's response, Nov 6, 2019
        Verified Support
        We are still waiting for your reply. Please write us at [email protected]. Our team will be happy to help you.
        NSDL e-Governance Infrastructure Customer Care's response, Nov 6, 2019
        Verified Support
        As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at 020-2721 8080 or write to [email protected]
        Hello Team,

        When I am trying to login to NSDL CRA with my PRAN number details it says

        PRAN not found in Database

        my PRAN Card number is[protected]

        Please help to resolve issue

        Gulammohammed Saiyad
        +91 [protected]
        [protected]@gmail.com

        I am complaining about payment - Comment #3562394 - Image #0
        NSDL e-Governance Infrastructure Customer Care's response, Oct 24, 2019
        Verified Support
        Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on 022-24993499
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          S
          Sridharr9
          from Bengaluru, Karnataka
          Oct 12, 2019
          Resolved
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          Resolved

          Address: Hyderabad, Andhra Pradesh, 500070

          Sir/madam,

          I've applied for name correction of my pan (Bgkpb8254q) on 11/10/2019 through e-sign mode (Paperless). I've received my acknowledgement number ([protected]), received a message showing "if you have digitally signed your application using esign/e-kyc then there is no need to forward physical documents."

          But when i checked my application status today, it was shown "sorry, no record found."

          Please check my application status.

          Thanking you
          Bolla sridhar babu.
          Oct 16, 2019
          Complaint marked as Resolved 
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Verified Support
          Oct 17, 2019
          NSDL e-Governance Infrastructure Customer Care's response
          Your PAN application is processed by NSDL and forwarded to Income Tax Department (ITD) to update the changes requested in PAN application.
          Verified Support
          Oct 23, 2019
          NSDL e-Governance Infrastructure Customer Care's response
          Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at[protected]. Our team shall help you to resolve the issue.
          Dear Team

          My PRAN no is[protected] but iam unable to reset the IPIN as it's reflecting PRAN not found in database. Kindly resolve my issue
          NSDL e-Governance Infrastructure Customer Care's response, Oct 24, 2019
          Verified Support
          Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on 022-24993499
          Pawan Singh
          Tokan.1-[protected]
          Tokan -2--[protected]
          Plz refund my money
          Kyc not done
          NSDL e-Governance Infrastructure Customer Care's response, Oct 30, 2019
          Verified Support
          This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
          NSDL e-Governance Infrastructure Customer Care's response, Nov 4, 2019
          Verified Support
          We are following up with the concern team for earliest resolution. Inconvenience caused is highly regretted.
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            Y
            yogesh kanade
            from Mumbai, Maharashtra
            Oct 9, 2019
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            Address: 400070

            I open an atal pension yojana (Apy) and contribute regularly. But i unable to track my contribution. So, while i trying to create ipin, system shows an error massage 'pran not found in database' please help me out as soon as possible and also login to apy mobile aap is shows mobile number not registered and i have given the mobile number and i am married but it show unmarried you can find the attached document which shows all the details i have been filled at the time of registration

            Name: yogesh pran kanade
            Pran:[protected]
            Mobile no.[protected]
            Email id: [protected]@gmail.com

            Thanking you
            +1 photos
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Oct 10, 2019
            Updated by yogesh kanade
            My complaint has been not resolve i am not able to generate password as is shows PRAN not found in data base
            Verified Support
            Oct 11, 2019
            NSDL e-Governance Infrastructure Customer Care's response
            Dear Yogesh,

            Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
            Verified Support
            Oct 15, 2019
            NSDL e-Governance Infrastructure Customer Care's response
            Dear Yogesh,

            This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID. For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
            Oct 15, 2019
            Updated by yogesh kanade
            My issue is why my number is not updated in my PRAN[protected] I have filled all the details pleas see the attachment

            I will apply new pan card in Nsdl official website payment is complete but application is not done in website shows your money will refunded with in 7 working days but no money will be credited in my account
            NSDL e-Governance Infrastructure Customer Care's response, Oct 30, 2019
            Verified Support
            To help resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [email protected]
            NSDL e-Governance Infrastructure Customer Care's response, Nov 4, 2019
            Verified Support
            We are still waiting for your reply. Please write us at [email protected]. Our team will be happy to help you.
            NSDL e-Governance Infrastructure Customer Care's response, Nov 6, 2019
            Verified Support
            We are still waiting for your reply. Please write us at [email protected]. Our team will be happy to help you.
            NSDL e-Governance Infrastructure Customer Care's response, Nov 6, 2019
            Verified Support
            As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at 020-2721 8080 or write to [email protected]
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              G
              GS EMITRA
              Oct 8, 2019
              Resolved
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              Resolved

              Address: BEAWAR, Ajmer, Rajasthan, 305901

              Income tax department (Itd) database shows that you may have been issued pan in your name. Itd yet to inform status of your application.

              Acknowledgement number

              [protected]

              Name

              Suleman kathat

              Father's name

              Khaju kathat

              Date of birth/incorporation

              04/08/1984

              Payment details*

              Online payment
              Nov 11, 2019
              Complaint marked as Resolved 
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Verified Support
              Oct 11, 2019
              NSDL e-Governance Infrastructure Customer Care's response
              As per your telephonic discussion with our representative, We hope your concern is addressed now, but if it is still persist, then kindly write us at [protected]@nsdl.co.in
              I was applying for the PAN CARD (INDIVIDUAL) and while making the payment of Rs.116, i tried paying through my debit card and through my UPI ID also but the payment was failed and the money got deducted from my bank account.
              Temporary Token No. [protected]
              NSDL e-Governance Infrastructure Customer Care's response, Oct 17, 2019
              Verified Support
              This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
              NSDL e-Governance Infrastructure Customer Care's response, Oct 23, 2019
              Verified Support
              Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at 020-27218080. Our team shall help you to resolve the issue.
              Your e-KYC /e-Sign based request has failed hence you cannot proceed the application with e-KYC /e-Sign mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days.

              Pls provide my pan card
              Suryathark32's reply, Oct 7, 2019
              Adheer authentic is not working pls improve to that
              NSDL e-Governance Infrastructure Customer Care's response, Oct 17, 2019
              Verified Support
              Inconvenience caused is highly regretted. Kindly provide us your 15 digit PAN Acknowledgement number at [email protected]
              NSDL e-Governance Infrastructure Customer Care's response, Oct 23, 2019
              Verified Support
              We are still waiting for your reply. Please write us at [email protected]. Our team will be happy to help you.
              NSDL e-Governance Infrastructure Customer Care's response, Oct 29, 2019
              Verified Support
              We are still waiting for your reply. Please write us at [email protected]. Our team will be happy to help you.
              NSDL e-Governance Infrastructure Customer Care's response, Oct 30, 2019
              Verified Support
              As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at 020-2721 8080 or write to [email protected]
              Dear sir/madam

              I have a PRAN account no[protected] for NPS but whenever I am trying to set IPIN in NPS CRA it is showing PRAN not found in Database.

              I've also not received any email mentioning details of IPIN and TPIN

              Thank you
              NSDL e-Governance Infrastructure Customer Care's response, Oct 24, 2019
              Verified Support
              Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on 022-24993499
              My application acknowledgement number is [protected]. I had applied it through 'eSign/eKYC' process and hence need not send the copies.When i check my application status I get message as 'Status Not Found'.Could you please let me know if something is missing.
              NSDL e-Governance Infrastructure Customer Care's response, Oct 30, 2019
              Verified Support
              This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
              NSDL e-Governance Infrastructure Customer Care's response, Nov 6, 2019
              Verified Support
              Inconvenience caused is highly regretted. We are following up with the concern team for earliest resolution.
              NSDL e-Governance Infrastructure Customer Care's response, Nov 6, 2019
              Verified Support
              Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at 020-27218080. Our team shall help you to resolve the issue.
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                A
                Aayushi138
                from Indore, Madhya Pradesh
                Oct 5, 2019
                Resolved
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                Resolved

                Address: Bapat Marg, Lower Parel, Mumbai, Maharashtra, Mumbai City, Maharashtra, 400013
                Website: www.nsdl.co.in

                This is with reference with pan application - token. No. [protected] dated :[protected]:22:55.532. My-kyc/e-sign based request has failed and it has been 15 days (Since 20/9/19) after the pan card amount, 106 rs. Was paid via paytm, but the amount hasnt been refunded yet.

                I kindly request for the issue to be resolved as soon as possible.

                Thanking you!
                Nov 17, 2019
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Verified Support
                Oct 11, 2019
                NSDL e-Governance Infrastructure Customer Care's response
                Dear Aayushi,

                This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
                Verified Support
                Oct 17, 2019
                NSDL e-Governance Infrastructure Customer Care's response
                As per your telephonic discussion with our representative, We hope your concern is resolved now, but if it is still persist, then kindly write us at [protected]@nsdl.co.in
                I have submitted my application on 30 September 2019 i have submitted paper less form i had authenticated addhar also all process is successful but when i check for status its showing no record found. Kindly look into Sir/Madam let me know when its is resolve
                NSDL e-Governance Infrastructure Customer Care's response, Oct 17, 2019
                Verified Support
                Inconvenience caused is highly regretted. Kindly provide us your 15 digit PAN Acknowledgement number at [email protected]
                NSDL e-Governance Infrastructure Customer Care's response, Oct 23, 2019
                Verified Support
                We are still waiting for your reply. Please write us at [email protected]. Our team will be happy to help you.
                NSDL e-Governance Infrastructure Customer Care's response, Oct 29, 2019
                Verified Support
                We are still waiting for your reply. Please write us at [email protected]. Our team will be happy to help you.
                NSDL e-Governance Infrastructure Customer Care's response, Oct 30, 2019
                Verified Support
                As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at 020-2721 8080 or write to [email protected]
                WHILE GENERATE PASSWORD ON www.cra-nsdl.com it shows PRAN NOT FOUND IN DATABASE PLEAS UPDATE MY PRAN NUMBER[protected] IN YOUR DATABASE
                I HAVE ALSO MAIL TO MR. VINAYAK & MR. MANISHA ON EMAIL ID [protected]@nsdl.co.in, manisha.[protected]@nsdl.co.in
                BUT NO RESPONSE PLEAS RESOLVE THIS ISSUE AS SOON AS POSIABLE

                pan card money not refunded - Comment #3558862 - Image #0
                yogesh kanade's reply, Oct 14, 2019
                when will my complaint will be resolve
                NSDL e-Governance Infrastructure Customer Care's response, Oct 15, 2019
                Verified Support
                Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on 022-24993499
                NSDL e-Governance Infrastructure Customer Care's response, Oct 17, 2019
                Verified Support
                This has reference to the query/grievance raised at Consumercomplaints. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (500375277365). For any other clarification/assistance from our side, you may please call us at 022-24993499 or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                  A
                  from Tezpur, Assam
                  Oct 5, 2019
                  Resolved
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                  Resolved

                  I was applying for some changes in pan card for my cousin. My temporary token no. Was [protected]. I paid an amount of 106.90 twice on 22/09/2019. Once through my hdfc net banking, then through paytm. Both transactions failed & following msg was displayed on the payment page. "your previous transaction has been cancelled. Your money will be refunded back. Kindly make another payment". The money (106.90) which i paid through hdfc net banking was refunded back on 26/09/19 but the money (106.90) which i paid through paytm is still not refunded. My paytm transaction id was [protected] & may registrered mob no. Of paytm is [protected].
                  I want my refund of 106.90 back in my paytm account
                  +1 photos
                  Nov 29, 2019
                  Complaint marked as Resolved 
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Verified Support
                  Oct 18, 2019
                  NSDL e-Governance Infrastructure Customer Care's response
                  This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
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                    6
                    6tankumar
                    from Mumbai, Maharashtra
                    Oct 4, 2019
                    Resolved
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                    Resolved

                    esign is not working

                    I paid using upi id and it did work but i am unable complete my e sign. I dont want any refund but i just want to complete my e sign and get updated my pan details please someone help me.
                    I just want to complete my updation it got deducted around 107 rs. If any how am able to complete this means suggest a solution for this.
                    Token number : don't want to share....
                    +1 photos
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                    S
                    saritashama
                    from Hyderabad, Telangana
                    Oct 4, 2019
                    Resolved
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                    Resolved

                    Hello sir/madam,

                    I have requested for correction in pan card details on 03rd october 2017 through e-sign/e-kyc mode.
                    Received acknowledgement number ([n-[protected]]) on my registered email address.

                    And mail clearly stating that as i havr submitted through ekyc no need to submit the physical documents.

                    (Correction was my surname which got changed after marriage [kumari - shakya] and my aadhaar already holds updated name)

                    However while checking the status it does show "sorry, no record found."
                    I didn't even received epan on email which i could use.

                    Kindly look into this on priority as i have to submit this updated pancard.

                    Thanks
                    Sarita shakya
                    Nov 27, 2019
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Verified Support
                    Oct 10, 2019
                    NSDL e-Governance Infrastructure Customer Care's response
                    Dear Sarita,

                    We have taken a note of your grievance. We will investigate the matter and revert shortly.
                    Verified Support
                    Oct 15, 2019
                    NSDL e-Governance Infrastructure Customer Care's response
                    As per your telephonic discussion with our representative, We hope your concern is resolved now, but if it is still persist, then kindly write us at [protected]@nsdl.co.in
                    Verified Support
                    Oct 18, 2019
                    NSDL e-Governance Infrastructure Customer Care's response
                    As per your telephonic discussion with our representative, We hope your concern is resolved now, but if it is still persist, then kindly write us at [protected]@nsdl.co.in
                    Verified Support
                    Oct 24, 2019
                    NSDL e-Governance Infrastructure Customer Care's response
                    As per your telephonic discussion with our representative, We hope your concern is addressed now, but if it is still persist, then kindly write us at [protected]@nsdl.co.in
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                      M
                      Md. Danish.
                      from Delhi, Delhi
                      Oct 3, 2019
                      Resolved
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                      Resolved

                      Address: Jehanabad, Bihar, 804408

                      Sir/madam,

                      I have applied for new pan card on 25th september 2019 through e-sign/e-kyc mode. I have got my acknowledgement number
                      [protected]. On completion of the process i have received message like below.

                      "thank you for using online facility for pan application.

                      If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                      But when i checked my application status today, it was shown "sorry, no record found."

                      Please check my application

                      Thanking you
                      Md danish
                      Nov 24, 2019
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Verified Support
                      Oct 11, 2019
                      NSDL e-Governance Infrastructure Customer Care's response
                      Dear Md. Danish,

                      Inconvenience caused is highly regretted. Kindly provide us your 15 digit PAN Acknowledgement number at [protected]@nsdl.co.in
                      Verified Support
                      Oct 15, 2019
                      NSDL e-Governance Infrastructure Customer Care's response
                      We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                      Verified Support
                      Oct 18, 2019
                      NSDL e-Governance Infrastructure Customer Care's response
                      We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                      Verified Support
                      Oct 24, 2019
                      NSDL e-Governance Infrastructure Customer Care's response
                      As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at[protected] or write to [protected]@nsdl.co.in
                      Dear sir/madam I have a Pran account no[protected] for APY but whenever I am trying to set IPIN in NPS CRA it is showing Pran not found in Database, I am facing the problem right after I got my Pran

                      please resolve: nsdl e-sign/ekyc applied pan application status shows no record found - Comment #3553829 - Image #0
                      RanjitNair1306's reply, Oct 6, 2019
                      Please resolve the issue as early as possible.
                      NSDL e-Governance Infrastructure Customer Care's response, Oct 15, 2019
                      Verified Support
                      Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on 022-24993499
                      NSDL e-Governance Infrastructure Customer Care's response, Oct 17, 2019
                      Verified Support
                      This has reference to the query/grievance raised at “Consumercomplaints”. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (500301494094). For any other clarification/assistance from our side, you may please call us at 022-24993499 or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
                      [protected]
                      NSDL e-Governance Infrastructure Customer Care's response, Oct 15, 2019
                      Verified Support
                      Request you to please raise an enquiry at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on 022-24993499
                      RanjitNair1306's reply, Oct 17, 2019
                      Not able to register my complain in the below given link.
                      Pran not found in Database
                      NSDL e-Governance Infrastructure Customer Care's response, Oct 15, 2019
                      Verified Support
                      Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on 022-24993499
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                        P
                        P. Pandey
                        from Lucknow, Uttar Pradesh
                        Oct 2, 2019
                        Resolved
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                        Resolved

                        Address: CHHITWAPUR ROAD, Lucknow, Uttar Pradesh, 226001

                        Dear sir,
                        I had applied for pan card through online. I had received a message on 26th august 2019 on my mobile phone about my pan application status as under :

                        Acknowledgment number : [protected]
                        Name : prexx xxndey
                        Category : individual
                        Status :
                        Your pan card has been dispatched on 27-aug-2019 by trackon couriers pvt. Ltd courier vide airway bill no.[protected], at the address for communication* indicated by you in the application. The pan card is expected to be delivered by 06-sep-2019.

                        Permanent account number (Pan) : fjxxxxxx9b
                        Pan card will be despatched only to the communication address provided in your pan application.

                        In this regard it is to inform that i have not received pan card till date. It is also to inform you that my communication address has not changed. Please look into the matter and take immediate action as i am facing so many problems in the absence of my pan card. Thanks.
                        Regards
                        P. Pandey.
                        Dec 5, 2019
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Oct 02, 2019
                        Updated by P. Pandey
                        PAN Card is yet to be received at my communication address.
                        Verified Support
                        Oct 18, 2019
                        NSDL e-Governance Infrastructure Customer Care's response
                        Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at[protected]. Our team shall help you to resolve the issue.
                        Verified Support
                        Nov 04, 2019
                        NSDL e-Governance Infrastructure Customer Care's response
                        As per your telephonic discussion with our representative, We hope your concern is resolved now, but if it is still persist, then kindly write us at [protected]@nsdl.co.in
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                          N
                          Nalla Harish Kumar
                          from Khammam, Telangana
                          Oct 1, 2019
                          Resolved
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                          Resolved

                          Dear sir/madam,

                          I have applied for new pan card on 30th september through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

                          "thank you for using online facility for pan application.

                          If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                          But when i checked my application status today, it was shown "sorry, no record found."

                          Please check my application

                          Thanking you
                          +1 photos
                          Oct 4, 2019
                          Complaint marked as Resolved 
                          Thanks NSDL now the status is updated
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Oct 01, 2019
                          Updated by Nalla Harish Kumar
                          Token Number: [protected]
                          Verified Support
                          Oct 14, 2019
                          NSDL e-Governance Infrastructure Customer Care's response
                          As per your telephonic discussion with our representative, We hope your concern is addressed now, but if it is still persist, then kindly write us at [protected]@nsdl.co.in
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                            S
                            Superning
                            from Mumbai, Maharashtra
                            Sep 30, 2019
                            Resolved
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                            Resolved

                            Sir/madam,

                            I have applied for updating my pan card today the 30th september 2019 through e-sign/e-kyc mode (Paperless). I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

                            "thank you for using online facility for pan application.

                            If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                            But when i checked my application status today, it was shown "sorry, no record found."

                            Please check my application

                            Thanking you
                            Ningthoujam superman singh
                            Nov 17, 2019
                            Complaint marked as Resolved 
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Verified Support
                            Oct 10, 2019
                            NSDL e-Governance Infrastructure Customer Care's response
                            We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                            Verified Support
                            Oct 14, 2019
                            NSDL e-Governance Infrastructure Customer Care's response
                            We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                            Verified Support
                            Oct 17, 2019
                            NSDL e-Governance Infrastructure Customer Care's response
                            We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                            My acknowledgement no. which I got is attached here.

                            nsdl e-sign/ekyc applied pan update application status shows no record found - Comment #3548642 - Image #0
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                              S
                              Shiv Kumar Paraste
                              from Mumbai, Maharashtra
                              Sep 30, 2019
                              Resolved
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                              Resolved

                              Address: 439 रामनगर शिव पचमनी मंदिर के पास जबलपुर, 482008

                              Dear sir,
                              I have applied for a new pan card in the name of shivkumar paraste which dispatched our address in 14 june 2019 i couldn’t receive the pan card as our home was closed when the local post man reached our home. Later, after couple of days we contact the post man regarding the post. He told that he kept with him for four days and returned to the sender address. Ramnager rampur jabalpur
                              Pan allotment letter for your pan application < [protected] >
                              Contact n. O [protected]
                              Nov 17, 2019
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Verified Support
                              Oct 10, 2019
                              NSDL e-Governance Infrastructure Customer Care's response
                              We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                              Verified Support
                              Oct 14, 2019
                              NSDL e-Governance Infrastructure Customer Care's response
                              We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                              Verified Support
                              Oct 17, 2019
                              NSDL e-Governance Infrastructure Customer Care's response
                              We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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                                B
                                bharath dhulipalla
                                from Hyderabad, Telangana
                                Sep 29, 2019
                                Resolved
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                                Resolved

                                Sir/madam,

                                I have applied for new pan card on 29th september 2019 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

                                "thank you for using online facility for pan application.

                                If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                                But when i checked my application status today, it was shown "sorry, no record found."

                                Please check my application

                                Thanking you
                                Dhulipalla bharath
                                Nov 17, 2019
                                Complaint marked as Resolved 
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Verified Support
                                Oct 10, 2019
                                NSDL e-Governance Infrastructure Customer Care's response
                                We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                                Verified Support
                                Oct 14, 2019
                                NSDL e-Governance Infrastructure Customer Care's response
                                We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                                Verified Support
                                Oct 17, 2019
                                NSDL e-Governance Infrastructure Customer Care's response
                                We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                                My name is GAURAV GOEL. im from muzaffarnagar. my pan card number is AKIPG1802A, .
                                my father name is RAKESH KUMAR GOEL. my date of birth is 05/07/1985.
                                MY PAN CARD NUMBER IS SAME TO ANOTHER PERSON PAN CARD NO. SAME NAME SAME DATE OF BIRTH.WHAT CAN I DO. PLZ SOLVE THE PROBLEM.
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                                  D
                                  Deepikadeepika
                                  from Mumbai, Maharashtra
                                  Sep 28, 2019
                                  Resolved
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                                  Resolved

                                  Hi.. I applied for pan card correction online.. The first time it came out with an error like "your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days". My money got deducted. I saw many applicants facing the same issue when i searched about the issue online. So i applied online again producing a new token. The second time also it failed and displayed the same error message but money got deducted. I left and tried the same process after six hours. The same error message came but my money got deducted as like before. But after few hours i got three mails like "your aadhaar was successfully verified by nsdl". I really got shocked. I didn't get any acknowledgement number or updates about my pan card. I have attached all the proofs of my token number and transaction details in my mail and sent it to [protected]@nsdl.co.in. But there was a reply like mail box is full so try later. Kindly process my refund please. Will i get my pan card with corrections or should i apply by physical method? I'm in need of my refund and updated pan soon please. My amount got debited as"106.90 for first token, 106.90 for second token, 71.90". Kindly process my refund amount (₹285.70) please. If my process for pan correction is successful, please deduct ₹106.90 and process the remaining refund of ₹178.80. Please reply me what is the next step for my pan correction and please update me about my refund. Please process my refund.
                                  Oct 5, 2019
                                  Complaint marked as Resolved 
                                  They replied my email. They also processed my refund. I got the refund. Thank you
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Verified Support
                                  Oct 10, 2019
                                  NSDL e-Governance Infrastructure Customer Care's response
                                  We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                                  Verified Support
                                  Oct 14, 2019
                                  NSDL e-Governance Infrastructure Customer Care's response
                                  We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                                  Verified Support
                                  Oct 17, 2019
                                  NSDL e-Governance Infrastructure Customer Care's response
                                  We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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                                    M
                                    maandeep
                                    from New Delhi, Delhi
                                    Sep 27, 2019
                                    Resolved
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                                    Resolved

                                    Am gurdeep singh s/o shri bhagwant singh having pan : ageps6145e. Recently after generating cibil report, i came to know that same pan card is being issed to another person namely gurdip singh s/o shri basant singh from ludhiana and all his credit cards, loans are reflecting in my cibil report.
                                    Kindly sort out this matter.

                                    Thanks
                                    Gurdeep singh
                                    Nov 11, 2019
                                    Complaint marked as Resolved 
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Verified Support
                                    Oct 04, 2019
                                    NSDL e-Governance Infrastructure Customer Care's response
                                    Dear Gurdeep,

                                    We would like to inform you that we are unable to trace your PAN details on the basis of given information or the PAN application does not belong to NSDL e-Gov. If applied through NSDL e-Gov, please provide the 15 digit acknowledgement number to enable us to provide "further information. The other agency appointed by Income Tax Department for this purpose is UTI Infrastructure Technology and Services Ltd. having its office at Plot No. – 3, Sector 11, CBD Belapur, Navi Mumbai-400 614. Website: https://www.utiitsl.com"
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