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Updated: Jan 16, 2026
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J
jitesh_16
from Vasai-Virar, Maharashtra
Oct 22, 2019
Resolved
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Resolved

Address: Akola, Maharashtra, 444001

Hello team,
I have submitted an application to rectify the name in the pan card.
Post successful submission i received the acknowledge number.'[protected]'.

When i am trying to view the status of the pan card i am getting a message like "sorry record not found"

Please let me know how can i track my status.
The website i am using to track the status is as below
https://tin.tin.nsdl.com/pantan/StatusTrack.html

Thanks.
Jitesh
Dec 2, 2019
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Oct 30, 2019
NSDL e-Governance Infrastructure Customer Care's response As per the telephonic discussion with our representative, your grievance has been addressed. Thanks for approaching and interacting with NSDL e-Governance. For any further clarification you may write us at [protected]@nsdl.co.in.
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    K
    Keshav Vyavahare
    from Mumbai, Maharashtra
    Oct 21, 2019
    Resolved
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    Resolved

    Sir/madam,

    I have applied for change request of pan card on 21st oct 2019, through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

    "thank you for using online facility for pan application.

    If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

    But when i checked my application status today, it was shown "sorry, no record found."

    Please check my application

    Thanking you
    Keshav vyavahare
    Dec 7, 2019
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Verified Support
    Oct 30, 2019
    NSDL e-Governance Infrastructure Customer Care's response     Inconvenience caused is highly regretted. Kindly provide us your 15 digit PAN Acknowledgement number at [protected]@nsdl.co.in
    Verified Support
    Nov 04, 2019
    NSDL e-Governance Infrastructure Customer Care's response     We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
    Verified Support
    Nov 06, 2019
    NSDL e-Governance Infrastructure Customer Care's response     We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
    Verified Support
    Nov 06, 2019
    NSDL e-Governance Infrastructure Customer Care's response     As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at[protected] or write to [protected]@nsdl.co.in
    View replies
    Daily morning will call to NSDL office but no use no updates no track of PAN card, but simply because of escape they will within 1-2 days PAN card will be in your hand .. but result is zero..
    what should do ? To whom we should ask ? Because of these false commitment and delay I lot my job..

    Who will give updates ??
    Ack no; [protected]
    Reply
    NSDL e-Governance Infrastructure Customer Care's response, Oct 30, 2019
    Verified Support
    This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
    NSDL e-Governance Infrastructure Customer Care's response, Nov 4, 2019
    Verified Support
    We are following up with the concern team for earliest resolution. Inconvenience caused is highly regretted.
    NSDL e-Governance Infrastructure Customer Care's response, Nov 6, 2019
    Verified Support
    Your PAN card has been dispatched on 28-Oct-2019 by Trackon Couriers Pvt. Ltd courier vide airway bill no. 620042901281, at the address for communication* indicated by you in the application.
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      K
      Kartikeychauhan
      from Mumbai, Maharashtra
      Oct 20, 2019
      Resolved
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      Resolved

      Address: Sadarpur sec-45 Noida, Gautam Buddh Nagar, Uttar Pradesh, 201303

      Sir,
      My name is kartikey chauhan. I have not received my pran kit as it's more than 5 months. I request you to please deliver my pran kit to my address, my pran is[protected]. I tried to log a grievance online but fail to do so. Requesting you to do the needful.
      My address : lovely tent house, near shiv mandir, village - sadarpur, sec-45, noida - 201303

      Thanks
      Kartikey chauhan
      [protected]@gmail.com
      Nov 22, 2019
      Complaint marked as Resolved 
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Verified Support
      Oct 22, 2019
      NSDL e-Governance Infrastructure Customer Care's response       Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
      View replies
      PAN Application - ack. No. N-[protected] not despatched to one month and I complain nsdl website but no respons please help
      Reply
      NSDL e-Governance Infrastructure Customer Care's response, Oct 30, 2019
      Verified Support
      Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at 020-27218080. Our team shall help you to resolve the issue.
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        H
        Himanshufeb
        from Noida, Uttar Pradesh
        Oct 20, 2019
        Resolved
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        Resolved

        Address: GALI NO. 3B GALI NO. 3B SWANTANTRA NAGAR NARELA,SWATNTRA NAGAR Narela North Delhi India 110040, 110040

        My name is himanshu. My pan card no. Is as per allotted bdnph1180h. I have applied for pan card at 19 sept 2019. And i have checked the status of my pan card on a given link it shows that pan had to be delivered 11 oct but not delivered yet and i have also check my near post office but they do not get any parcel of my name. I humbley request to you please resolve my problem as soon as possible.
        Dec 7, 2019
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Oct 20, 2019
        Updated by Himanshufeb         My address is Gali no. 3b swatantra Nagar narela Northwest delhi 110040.
        Verified Support
        Oct 24, 2019
        NSDL e-Governance Infrastructure Customer Care's response         This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
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          N
          Nitinjr
          from Delhi, Delhi
          Oct 19, 2019
          Resolved
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          Resolved

          Address: H9D METEOROLOGICAL COMPLEX, LODHI ROAD, New Delhi, Delhi, 110003

          I have applied for new pan card on 18th october 2019 through e-sign/e-kyc mode. I have got my acknowledgement number.
          On completion of the process i've received message which says-

          If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

          But when i checked my application status today, it was shown"sorry, no record found."

          Please check my application.
          Thank you.
          Dec 7, 2019
          Complaint marked as Resolved 
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Verified Support
          Oct 23, 2019
          NSDL e-Governance Infrastructure Customer Care's response           Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at[protected]. Our team shall help you to resolve the issue.
          Verified Support
          Nov 04, 2019
          NSDL e-Governance Infrastructure Customer Care's response           Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at[protected]. Our team shall help you to resolve the issue.
          Verified Support
          Nov 06, 2019
          NSDL e-Governance Infrastructure Customer Care's response           Your PAN card has been dispatched on 21-Oct-2019 by Trackon Couriers Pvt. Ltd courier vide airway bill no.[protected], at the address for communication indicated by you in the application.
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            G
            Grim empire
            from Ahmedabad, Gujarat
            Oct 19, 2019
            Resolved
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            Resolved

            Hello sir i was applied for e sign in pan application but my pan application is failed thats shows your demographic details mismatch even i fill right details
            Nd pleas tell me why thats hapens every time pleas guide me
            Pleas refund my money

            Token number:[protected]

            Upi ref no[protected]

            Email: [protected]@gmail.com

            Date of birth: 04 dec 1997

            Please refund my money.
            Nov 30, 2019
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Verified Support
            Oct 30, 2019
            NSDL e-Governance Infrastructure Customer Care's response             This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
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              shekarnair
              from Thiruvananthapuram, Kerala
              Oct 19, 2019
              Resolved
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              Resolved

              Address: Kerala, Thiruvananthapuram, Kerala, 695008

              Dear sir/madam,

              I am not able to track my atal pension yojana (Apy) contribution online.

              I cannot create ipin because the error massage shows 'pran not found in database'.

              I want to login to the website and track my contributions and details.
              Please correct the error message and provide me new username and password.

              My details are:

              Name: shekar nair
              Pran:[protected]
              Mobile number: [protected]
              Email: shekarnair. [protected]@gmail.com

              Thank you.

              Regards,
              Shekar nair
              Dec 12, 2019
              Complaint marked as Resolved 
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Verified Support
              Oct 22, 2019
              NSDL e-Governance Infrastructure Customer Care's response               Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                P
                pritijain8989
                from Indore, Madhya Pradesh
                Oct 18, 2019
                Resolved
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                Address: Indore, Madhya Pradesh, 452002

                I have applied for new pan card on 6th november 2017 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

                "thank you for using online facility for pan application.

                If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                But when i checked my application status today, it was shown "sorry, no record found."

                Please check my application

                Thanking you
                Priti jain
                Dec 7, 2019
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Oct 18, 2019
                Updated by pritijain8989                 correction in date 18/10/2019
                Verified Support
                Oct 24, 2019
                NSDL e-Governance Infrastructure Customer Care's response                 Inconvenience caused is highly regretted. Kindly provide us your 15 digit PAN Acknowledgement number at [protected]@nsdl.co.in
                Verified Support
                Nov 04, 2019
                NSDL e-Governance Infrastructure Customer Care's response                 We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                Verified Support
                Nov 06, 2019
                NSDL e-Governance Infrastructure Customer Care's response                 We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                Verified Support
                Nov 06, 2019
                NSDL e-Governance Infrastructure Customer Care's response                 As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at[protected] or write to [protected]@nsdl.co.in
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                  A
                  Ajay Maithani
                  from Noida, Uttar Pradesh
                  Oct 18, 2019
                  Resolved
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                  Resolved

                  Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

                  Hi,

                  This is regarding my pan card surname spelling correction request submitted.

                  It's been very long time since when my pan card update request is still in progress.

                  I have already shared the recent photograph requested as well but while checking the pan update request online it's saying photograph not provided etc.

                  Kindly let me know where it is struck below are my details.

                  Pan card:- apxpt3645j
                  Ack number:- n-[protected]
                  Request: surname spelling correction
                  Application submitted:- 01/aug/2019

                  For more details please email me at:- [protected]@gmail.com
                  Dec 8, 2019
                  Complaint marked as Resolved 
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Oct 18, 2019
                  Updated by Ajay Maithani                   Correction to email id provided :- [protected]@yahoo.com
                  Verified Support
                  Oct 23, 2019
                  NSDL e-Governance Infrastructure Customer Care's response                   Your PAN application is marked for discrepancy due to following reasons - " Photograph not provided/not proper attached with the PAN application". So we request you to contact TIN Facilitation Center (TIN FC) from where you have made the application.
                  Verified Support
                  Nov 04, 2019
                  NSDL e-Governance Infrastructure Customer Care's response                   Inconvenience caused is highly regretted. Kindly DM your contact details, so that our support team will contact you and assist you in respect of your query.
                  Verified Support
                  Nov 06, 2019
                  NSDL e-Governance Infrastructure Customer Care's response                   Inconvenience caused is highly regretted. Kindly DM your contact details, so that our support team will contact you and assist you in respect of your query.
                  Verified Support
                  Nov 06, 2019
                  NSDL e-Governance Infrastructure Customer Care's response                   As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at[protected] or write to [protected]@nsdl.co.in
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                    I
                    ishita verma
                    from Chennai, Tamil Nadu
                    Oct 17, 2019
                    Resolved
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                    Resolved

                    acknowledgement slip did not generate after e-kyc

                    I have applied for a pan card. I have made the payment also and done the e-kyc too.
                    But acknowledgement slip did not generate after the e sign process.
                    It showed me the physical form.
                    When i did the process of e sign/ e-kyc by entering right otp than why it is happening.
                    This is very urgent.

                    Kindly resolve this matter.

                    My token number is [protected]...
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                    R
                    RomilaBhagat
                    from Mumbai, Maharashtra
                    Oct 15, 2019
                    Resolved
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                    Resolved

                    Hi,

                    I am investing in Atal Pension Yojana (APY) since 2015 and have a PRAN no. but I am getting error (PRAN not found in Database) when trying to login to NSDL website using my PRAN number.
                    I tried to check the accumulated amount and found this issue. I am not sure if the investment amount is going in proper account or it is fake.
                    Can you please help me with this and let me know how to resolve this issue?
                    Please resolve this on priority.

                    Email id: bhagat.[protected]@gmail.com

                    Regards,
                    Romila.
                    Nov 19, 2019
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Verified Support
                    Oct 18, 2019
                    NSDL e-Governance Infrastructure Customer Care's response                     Dear Romila,

                    Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
                    View replies
                    Hi,

                    I am investing in Atal Pension Yojana (APY) since 2019 and have a PRAN no. but I am getting error (PRAN not found in Database) when trying to login to NSDL website using my PRAN number.
                    I tried to check the accumulated amount and found this issue. I am not sure if the investment amount is going in proper account or it is fake.
                    Can you please help me with this and let me know how to resolve this issue?
                    Please resolve this on priority.

                    Regards
                    Kushal Goel
                    Reply
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                      C
                      Chandan Chandru
                      from Bengaluru, Karnataka
                      Oct 14, 2019
                      Resolved
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                      Resolved

                      Address: #EWS 174, New Kantharaj URS road Kuvempunagar, Near Akshyabhandar Mysore-23, Mysore, Karnataka, 570023

                      I had applied for pan card for online in pancard nsdl website and i had done payment through netbanking from my father's id n the amount of 107rs has been deducted for the application but i didnt got aknowledgement number and when i tried to login by token number it is again showing to do payment, but the amount has already deducted from the bank.
                      This is my token number [protected]
                      My gmail [protected]@gmail.com
                      Dob[protected]
                      Nov 23, 2019
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Verified Support
                      Oct 17, 2019
                      NSDL e-Governance Infrastructure Customer Care's response                       This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
                      Verified Support
                      Oct 23, 2019
                      NSDL e-Governance Infrastructure Customer Care's response                       As per your telephonic discussion with our representative, We hope your concern is addressed now, but if it is still persist, then kindly write us at [protected]@nsdl.co.in
                      View replies
                      Dear sor
                      I was applying pan card for my mother for past four month back. Because her pan card was fully damaged. I enclosed all documents as per your rules but till that moment I did not get pan card till now.
                      Kindly check my pan status and reply me.
                      Thanks
                      Reply
                      NSDL e-Governance Infrastructure Customer Care's response, Oct 30, 2019
                      Verified Support
                      Inconvenience caused is highly regretted. Kindly provide us your 15 digit PAN Acknowledgement number at [email protected]
                      NSDL e-Governance Infrastructure Customer Care's response, Nov 4, 2019
                      Verified Support
                      Inconvenience caused is highly regretted. Kindly provide us your clear 15 digit PAN Acknowledgement number at [email protected]
                      NSDL e-Governance Infrastructure Customer Care's response, Nov 6, 2019
                      Verified Support
                      We are still waiting for your reply. Please write us at [email protected]. Our team will be happy to help you.
                      NSDL e-Governance Infrastructure Customer Care's response, Nov 6, 2019
                      Verified Support
                      As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at 020-2721 8080 or write to [email protected]
                      Hello Team,

                      When I am trying to login to NSDL CRA with my PRAN number details it says

                      PRAN not found in Database

                      my PRAN Card number is[protected]

                      Please help to resolve issue

                      Gulammohammed Saiyad
                      +91 [protected]
                      [protected]@gmail.com
                      Reply
                      NSDL e-Governance Infrastructure Customer Care's response, Oct 24, 2019
                      Verified Support
                      Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on 022-24993499
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                        S
                        Sridharr9
                        from Bengaluru, Karnataka
                        Oct 12, 2019
                        Resolved
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                        Address: Hyderabad, Andhra Pradesh, 500070

                        Sir/madam,

                        I've applied for name correction of my pan (Bgkpb8254q) on 11/10/2019 through e-sign mode (Paperless). I've received my acknowledgement number ([protected]), received a message showing "if you have digitally signed your application using esign/e-kyc then there is no need to forward physical documents."

                        But when i checked my application status today, it was shown "sorry, no record found."

                        Please check my application status.

                        Thanking you
                        Bolla sridhar babu.
                        Oct 16, 2019
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Verified Support
                        Oct 17, 2019
                        NSDL e-Governance Infrastructure Customer Care's response                         Your PAN application is processed by NSDL and forwarded to Income Tax Department (ITD) to update the changes requested in PAN application.
                        Verified Support
                        Oct 23, 2019
                        NSDL e-Governance Infrastructure Customer Care's response                         Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at[protected]. Our team shall help you to resolve the issue.
                        View replies
                        Dear Team

                        My PRAN no is[protected] but iam unable to reset the IPIN as it's reflecting PRAN not found in database. Kindly resolve my issue
                        Reply
                        NSDL e-Governance Infrastructure Customer Care's response, Oct 24, 2019
                        Verified Support
                        Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on 022-24993499
                        Pawan Singh
                        Tokan.1-[protected]
                        Tokan -2--[protected]
                        Plz refund my money
                        Kyc not done
                        Reply
                        NSDL e-Governance Infrastructure Customer Care's response, Oct 30, 2019
                        Verified Support
                        This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
                        NSDL e-Governance Infrastructure Customer Care's response, Nov 4, 2019
                        Verified Support
                        We are following up with the concern team for earliest resolution. Inconvenience caused is highly regretted.
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                          Y
                          yogesh kanade
                          from Mumbai, Maharashtra
                          Oct 9, 2019
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                          Address: 400070

                          I open an atal pension yojana (Apy) and contribute regularly. But i unable to track my contribution. So, while i trying to create ipin, system shows an error massage 'pran not found in database' please help me out as soon as possible and also login to apy mobile aap is shows mobile number not registered and i have given the mobile number and i am married but it show unmarried you can find the attached document which shows all the details i have been filled at the time of registration

                          Name: yogesh pran kanade
                          Pran:[protected]
                          Mobile no.[protected]
                          Email id: [protected]@gmail.com

                          Thanking you
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Oct 10, 2019
                          Updated by yogesh kanade                           My complaint has been not resolve i am not able to generate password as is shows PRAN not found in data base
                          Verified Support
                          Oct 11, 2019
                          NSDL e-Governance Infrastructure Customer Care's response                           Dear Yogesh,

                          Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
                          Verified Support
                          Oct 15, 2019
                          NSDL e-Governance Infrastructure Customer Care's response                           Dear Yogesh,

                          This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID. For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
                          Oct 15, 2019
                          Updated by yogesh kanade                           My issue is why my number is not updated in my PRAN[protected] I have filled all the details pleas see the attachment

                          View replies
                          I will apply new pan card in Nsdl official website payment is complete but application is not done in website shows your money will refunded with in 7 working days but no money will be credited in my account
                          Reply
                          NSDL e-Governance Infrastructure Customer Care's response, Oct 30, 2019
                          Verified Support
                          To help resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [email protected]
                          NSDL e-Governance Infrastructure Customer Care's response, Nov 4, 2019
                          Verified Support
                          We are still waiting for your reply. Please write us at [email protected]. Our team will be happy to help you.
                          NSDL e-Governance Infrastructure Customer Care's response, Nov 6, 2019
                          Verified Support
                          We are still waiting for your reply. Please write us at [email protected]. Our team will be happy to help you.
                          NSDL e-Governance Infrastructure Customer Care's response, Nov 6, 2019
                          Verified Support
                          As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at 020-2721 8080 or write to [email protected]
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                            G
                            GS EMITRA
                            Oct 8, 2019
                            Resolved
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                            Resolved

                            Address: BEAWAR, Ajmer, Rajasthan, 305901

                            Income tax department (Itd) database shows that you may have been issued pan in your name. Itd yet to inform status of your application.

                            Acknowledgement number

                            [protected]

                            Name

                            Suleman kathat

                            Father's name

                            Khaju kathat

                            Date of birth/incorporation

                            04/08/1984

                            Payment details*

                            Online payment
                            Nov 11, 2019
                            Complaint marked as Resolved 
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Verified Support
                            Oct 11, 2019
                            NSDL e-Governance Infrastructure Customer Care's response                             As per your telephonic discussion with our representative, We hope your concern is addressed now, but if it is still persist, then kindly write us at [protected]@nsdl.co.in
                            View replies
                            I was applying for the PAN CARD (INDIVIDUAL) and while making the payment of Rs.116, i tried paying through my debit card and through my UPI ID also but the payment was failed and the money got deducted from my bank account.
                            Temporary Token No. [protected]
                            Reply
                            NSDL e-Governance Infrastructure Customer Care's response, Oct 17, 2019
                            Verified Support
                            This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
                            NSDL e-Governance Infrastructure Customer Care's response, Oct 23, 2019
                            Verified Support
                            Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at 020-27218080. Our team shall help you to resolve the issue.
                            Your e-KYC /e-Sign based request has failed hence you cannot proceed the application with e-KYC /e-Sign mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days.

                            Pls provide my pan card
                            Reply
                            Suryathark32's reply, Oct 7, 2019
                            Adheer authentic is not working pls improve to that
                            NSDL e-Governance Infrastructure Customer Care's response, Oct 17, 2019
                            Verified Support
                            Inconvenience caused is highly regretted. Kindly provide us your 15 digit PAN Acknowledgement number at [email protected]
                            NSDL e-Governance Infrastructure Customer Care's response, Oct 23, 2019
                            Verified Support
                            We are still waiting for your reply. Please write us at [email protected]. Our team will be happy to help you.
                            NSDL e-Governance Infrastructure Customer Care's response, Oct 29, 2019
                            Verified Support
                            We are still waiting for your reply. Please write us at [email protected]. Our team will be happy to help you.
                            NSDL e-Governance Infrastructure Customer Care's response, Oct 30, 2019
                            Verified Support
                            As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at 020-2721 8080 or write to [email protected]
                            Dear sir/madam

                            I have a PRAN account no[protected] for NPS but whenever I am trying to set IPIN in NPS CRA it is showing PRAN not found in Database.

                            I've also not received any email mentioning details of IPIN and TPIN

                            Thank you
                            Reply
                            NSDL e-Governance Infrastructure Customer Care's response, Oct 24, 2019
                            Verified Support
                            Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on 022-24993499
                            My application acknowledgement number is [protected]. I had applied it through 'eSign/eKYC' process and hence need not send the copies.When i check my application status I get message as 'Status Not Found'.Could you please let me know if something is missing.
                            Reply
                            NSDL e-Governance Infrastructure Customer Care's response, Oct 30, 2019
                            Verified Support
                            This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
                            NSDL e-Governance Infrastructure Customer Care's response, Nov 6, 2019
                            Verified Support
                            Inconvenience caused is highly regretted. We are following up with the concern team for earliest resolution.
                            NSDL e-Governance Infrastructure Customer Care's response, Nov 6, 2019
                            Verified Support
                            Our representative tried calling you on the contact number mentioned in the PAN application but could not reach you. We request you to contact us at 020-27218080. Our team shall help you to resolve the issue.
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                              A
                              Aayushi138
                              from Indore, Madhya Pradesh
                              Oct 5, 2019
                              Resolved
                              Report
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                              Resolved

                              Address: Bapat Marg, Lower Parel, Mumbai, Maharashtra, Mumbai City, Maharashtra, 400013
                              Website: www.nsdl.co.in

                              This is with reference with pan application - token. No. [protected] dated :[protected]:22:55.532. My-kyc/e-sign based request has failed and it has been 15 days (Since 20/9/19) after the pan card amount, 106 rs. Was paid via paytm, but the amount hasnt been refunded yet.

                              I kindly request for the issue to be resolved as soon as possible.

                              Thanking you!
                              Nov 17, 2019
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Verified Support
                              Oct 11, 2019
                              NSDL e-Governance Infrastructure Customer Care's response                               Dear Aayushi,

                              This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
                              Verified Support
                              Oct 17, 2019
                              NSDL e-Governance Infrastructure Customer Care's response                               As per your telephonic discussion with our representative, We hope your concern is resolved now, but if it is still persist, then kindly write us at [protected]@nsdl.co.in
                              View replies
                              I have submitted my application on 30 September 2019 i have submitted paper less form i had authenticated addhar also all process is successful but when i check for status its showing no record found. Kindly look into Sir/Madam let me know when its is resolve
                              Reply
                              NSDL e-Governance Infrastructure Customer Care's response, Oct 17, 2019
                              Verified Support
                              Inconvenience caused is highly regretted. Kindly provide us your 15 digit PAN Acknowledgement number at [email protected]
                              NSDL e-Governance Infrastructure Customer Care's response, Oct 23, 2019
                              Verified Support
                              We are still waiting for your reply. Please write us at [email protected]. Our team will be happy to help you.
                              NSDL e-Governance Infrastructure Customer Care's response, Oct 29, 2019
                              Verified Support
                              We are still waiting for your reply. Please write us at [email protected]. Our team will be happy to help you.
                              NSDL e-Governance Infrastructure Customer Care's response, Oct 30, 2019
                              Verified Support
                              As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at 020-2721 8080 or write to [email protected]
                              WHILE GENERATE PASSWORD ON www.cra-nsdl.com it shows PRAN NOT FOUND IN DATABASE PLEAS UPDATE MY PRAN NUMBER[protected] IN YOUR DATABASE
                              I HAVE ALSO MAIL TO MR. VINAYAK & MR. MANISHA ON EMAIL ID [protected]@nsdl.co.in, manisha.[protected]@nsdl.co.in
                              BUT NO RESPONSE PLEAS RESOLVE THIS ISSUE AS SOON AS POSIABLE
                              Reply
                              yogesh kanade's reply, Oct 14, 2019
                              when will my complaint will be resolve
                              NSDL e-Governance Infrastructure Customer Care's response, Oct 15, 2019
                              Verified Support
                              Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on 022-24993499
                              NSDL e-Governance Infrastructure Customer Care's response, Oct 17, 2019
                              Verified Support
                              This has reference to the query/grievance raised at Consumercomplaints. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (500375277365). For any other clarification/assistance from our side, you may please call us at 022-24993499 or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                                A
                                [email protected]
                                from Tezpur, Assam
                                Oct 5, 2019
                                Resolved
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                                Resolved

                                I was applying for some changes in pan card for my cousin. My temporary token no. Was [protected]. I paid an amount of 106.90 twice on 22/09/2019. Once through my hdfc net banking, then through paytm. Both transactions failed & following msg was displayed on the payment page. "your previous transaction has been cancelled. Your money will be refunded back. Kindly make another payment". The money (106.90) which i paid through hdfc net banking was refunded back on 26/09/19 but the money (106.90) which i paid through paytm is still not refunded. My paytm transaction id was [protected] & may registrered mob no. Of paytm is [protected].
                                I want my refund of 106.90 back in my paytm account
                                Nov 29, 2019
                                Complaint marked as Resolved 
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Verified Support
                                Oct 18, 2019
                                NSDL e-Governance Infrastructure Customer Care's response                                 This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
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                                  6
                                  6tankumar
                                  from Mumbai, Maharashtra
                                  Oct 4, 2019
                                  Resolved
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                                  Resolved

                                  esign is not working

                                  I paid using upi id and it did work but i am unable complete my e sign. I dont want any refund but i just want to complete my e sign and get updated my pan details please someone help me.
                                  I just want to complete my updation it got deducted around 107 rs. If any how am able to complete this means suggest a solution for this.
                                  Token number : don't want to share....
                                  Helpful
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                                  1 found this helpful
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                                  S
                                  saritashama
                                  from Hyderabad, Telangana
                                  Oct 4, 2019
                                  Resolved
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                                  Resolved

                                  Hello sir/madam,

                                  I have requested for correction in pan card details on 03rd october 2017 through e-sign/e-kyc mode.
                                  Received acknowledgement number ([n-[protected]]) on my registered email address.

                                  And mail clearly stating that as i havr submitted through ekyc no need to submit the physical documents.

                                  (Correction was my surname which got changed after marriage [kumari - shakya] and my aadhaar already holds updated name)

                                  However while checking the status it does show "sorry, no record found."
                                  I didn't even received epan on email which i could use.

                                  Kindly look into this on priority as i have to submit this updated pancard.

                                  Thanks
                                  Sarita shakya
                                  Nov 27, 2019
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Verified Support
                                  Oct 10, 2019
                                  NSDL e-Governance Infrastructure Customer Care's response                                   Dear Sarita,

                                  We have taken a note of your grievance. We will investigate the matter and revert shortly.
                                  Verified Support
                                  Oct 15, 2019
                                  NSDL e-Governance Infrastructure Customer Care's response                                   As per your telephonic discussion with our representative, We hope your concern is resolved now, but if it is still persist, then kindly write us at [protected]@nsdl.co.in
                                  Verified Support
                                  Oct 18, 2019
                                  NSDL e-Governance Infrastructure Customer Care's response                                   As per your telephonic discussion with our representative, We hope your concern is resolved now, but if it is still persist, then kindly write us at [protected]@nsdl.co.in
                                  Verified Support
                                  Oct 24, 2019
                                  NSDL e-Governance Infrastructure Customer Care's response                                   As per your telephonic discussion with our representative, We hope your concern is addressed now, but if it is still persist, then kindly write us at [protected]@nsdl.co.in
                                  Helpful
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                                    M
                                    Md. Danish.
                                    from Delhi, Delhi
                                    Oct 3, 2019
                                    Resolved
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                                    Resolved

                                    Address: Jehanabad, Bihar, 804408

                                    Sir/madam,

                                    I have applied for new pan card on 25th september 2019 through e-sign/e-kyc mode. I have got my acknowledgement number
                                    [protected]. On completion of the process i have received message like below.

                                    "thank you for using online facility for pan application.

                                    If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                                    But when i checked my application status today, it was shown "sorry, no record found."

                                    Please check my application

                                    Thanking you
                                    Md danish
                                    Nov 24, 2019
                                    Complaint marked as Resolved 
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Verified Support
                                    Oct 11, 2019
                                    NSDL e-Governance Infrastructure Customer Care's response                                     Dear Md. Danish,

                                    Inconvenience caused is highly regretted. Kindly provide us your 15 digit PAN Acknowledgement number at [protected]@nsdl.co.in
                                    Verified Support
                                    Oct 15, 2019
                                    NSDL e-Governance Infrastructure Customer Care's response                                     We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                                    Verified Support
                                    Oct 18, 2019
                                    NSDL e-Governance Infrastructure Customer Care's response                                     We are still waiting for your reply. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                                    Verified Support
                                    Oct 24, 2019
                                    NSDL e-Governance Infrastructure Customer Care's response                                     As we have not received any feedback from your end, we hope that your concern is resolved. For any assistance you may reach us at[protected] or write to [protected]@nsdl.co.in
                                    View replies
                                    Dear sir/madam I have a Pran account no[protected] for APY but whenever I am trying to set IPIN in NPS CRA it is showing Pran not found in Database, I am facing the problem right after I got my Pran
                                    Reply
                                    RanjitNair1306's reply, Oct 6, 2019
                                    Please resolve the issue as early as possible.
                                    NSDL e-Governance Infrastructure Customer Care's response, Oct 15, 2019
                                    Verified Support
                                    Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on 022-24993499
                                    NSDL e-Governance Infrastructure Customer Care's response, Oct 17, 2019
                                    Verified Support
                                    This has reference to the query/grievance raised at “Consumercomplaints”. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (500301494094). For any other clarification/assistance from our side, you may please call us at 022-24993499 or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
                                    [protected]
                                    Reply
                                    NSDL e-Governance Infrastructure Customer Care's response, Oct 15, 2019
                                    Verified Support
                                    Request you to please raise an enquiry at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on 022-24993499
                                    RanjitNair1306's reply, Oct 17, 2019
                                    Not able to register my complain in the below given link.
                                    Pran not found in Database
                                    Reply
                                    NSDL e-Governance Infrastructure Customer Care's response, Oct 15, 2019
                                    Verified Support
                                    Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on 022-24993499
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